Mobile Workforce Management Market โ€“ Global Forecast to 2032

Mobile Workforce Management Market Research Report: Information By Deployment (Cloud And On-Premise), By End-User (BFSI, Communication, Logistics, Manufacturing, Procurement, And Others), By Tools (IOS, Android, MySQL, And Windows) And By Region (North America, Asia Pacific, Europe, And Rest Of The World) โ€“Market Forecast Till 2032.

ID: MRFR/ICT/3286-HCR | 100 Pages | Author: Ankit Gupta | February 2024         

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Mobile Workforce Management Market Overview


The Mobile Workforce Management Market Size was valued at USD 4.5 Billion in 2022. The Mobile Workforce Management market industry is projected to grow from USD 5.11 Billion in 2023 to USD 14.17 Billion by 2032, exhibiting a compound annual growth rate (CAGR) of 13.60% during the forecast period (2023 - 2032). Increased demand for mobile applications and workforce optimization are significant market drivers augmenting the growth of the market.


Mobile Workforce Management


Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


Mobile Workforce Management Market Trends


The Increasing use of cloud-based workforce management systems across industries drives market growth


Systems for managing mobile workforces are cloud-based solutions that allow organizations to manage and maximize their mobile workforce effectively. These systems offer a variety of advantages across industries, stimulating market expansion. Firms may optimize their personnel and raise productivity using mobile workforce management tools. These systems provide functions including task delegation, real-time scheduling, and automated processes, allowing organizations to deploy resources better, decrease downtime, and boost operational effectiveness. These technologies assist professionals in executing jobs more effectively, increasing overall productivity. They automate manual operations and give mobile access to work-related information. Systematic communication and cooperation between field workers, managers, and the back office staff are made possible through mobile workforce management. Professionals can view work schedules, get real-time updates, and interact with coworkers and managers through mobile applications or web interfaces. A smoother workflow and improved customer service result from real-time communication capabilities, facilitating quick problem-solving, effective decision-making, and improved team member collaboration.


Applications for managing the mobile workforce can be integrated with other business systems, including those for human resources (HR), enterprise resource planning (ERP), and customer relationship management (CRM). Because of the continuous data exchange made possible by integration with these systems, field workers always have access to the most recent information. Integration with CRM systems, for instance, gives access to client information and history, allowing personalized interactions and raising customer service. Mobile applications let field workers gather and report crucial data immediately. They can input data, finish forms, upload files, and record timestamps using the application's mobile forms. This data may be automatically updated with the main system by eliminating the need for human data entry and minimizing errors. Accuracy is increased, decision-making is sped up, and firms can get insightful knowledge into their operations due to real-time data collecting and reporting. Workforce management mobile application development gives customization choices to meet the unique needs of companies in various industries. Applications can be modified to fit specific workflows, corporate requirements, and processes. Additionally, if an organization increases, mobile applications can scale to accommodate a larger workforce and carry out new tasks while keeping the same level of functionality and accessibility.


The market for mobile workforce management is growing significantly due to integration with cutting-edge technologies. Mobile workforce management systems can automate and optimize a number of operations through integration with AI and ML technology. Artificial intelligence (AI) systems are able to examine data patterns, forecast workloads, and suggest the best scheduling and resource allocation plans. For precise job duration predictions and route planning optimization, machine learning algorithms can learn from historical data. Systems for managing mobile workforces are more effective and capable of making better decisions due to the integration of AI and ML, which boosts output and lowers costs. Mobile workforce management solutions can monitor and acquire real-time data from diverse field assets, vehicles, and equipment by integrating with IoT devices. The performance of an asset, the need for repair, and location monitoring can all be gleaned through IoT devices. This interface makes proactive maintenance, optimal asset utilization, and increased operational visibility possible. Mobile workforce management solutions can enhance field service delivery overall and scheduling, dispatching, and dispatching in particular by utilizing IoT data.


Mobile Workforce Management Market Segment Insights


Mobile Workforce Management Deployment Insights


The Mobile Workforce Management market segmentation, based on deployment, includes Cloud And On-Premise. The cloud segment is expected to lead the mobile workforce management market during the forecast period. The mobile workforce management solution is accessible remotely from any location with an internet connection due to cloud deployment. Using laptops or mobile devices, managers and staff may securely access the system, enabling real-time updates, task delegation, and collaboration. This remote accessibility encourages flexibility and mobility for managers and field staff, increasing output and response.


The on-premise segment is expected to be the fastest-growing segment of the mobile workforce management market over the forecast period. Due to the organizations having more control and customization over their mobile workforce management system with on premise implementation. The hardware setup, software setup, and security settings are all directly under the control of the organizations. Due to this degree of control, businesses may adapt the solution to their needs and tightly integrate it with current systems and processes.


Figure 1: Mobile Workforce Management Market, by Deployment, 2022 & 2032 (USD Billion)


Mobile Workforce Management Market, by Deployment, 2022 & 2032


Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


Mobile Workforce Management End-User Insights


The Mobile Workforce Management market segmentation, based on the end-user, includes BFSI, Communication, Logistics, Manufacturing, Procurement, And Others. The BSFI end-user segment is expected to hold the major share of the mobile workforce management market over the forecast period. In the BFSI sector, mobile workforce management systems facilitate quick responses and better customer support. Personalized interactions are made possible by mobile workers' real-time access to client information, transaction history, and account information. They can process transactions, respond to customer inquiries, and start required actions quickly, increasing customer satisfaction and loyalty.


Mobile Workforce Management Tools Insights


The Mobile Workforce Management market segmentation, based on the tools, includes IOS, Android, MySQL, And Windows. The IOS segment is expected to hold the major share of the mobile workforce management market over the forecast period. Mobile workers can record their working hours, breaks, and attendance using iOS smartphones with the help of time and attendance monitoring apps. Accurate timekeeping is made possible by these instruments, which also ensure that labor laws are followed and make payroll processing easier. To conduct analyses and manage their workforces, managers can access real-time attendance data and produce reports.


The android segment is expected to be the fastest-growing segment of the Mobile Workforce Management market over the forecast period. Data collection and electronic form filling are also possible with Android technologies. Android devices can be used by mobile workers to gather client data, take pictures, scan barcodes, and record signatures. These solutions expedite data entry, guarantee data accuracy, and do away with the need for paper-based forms.


Mobile Workforce Management Regional Insights


By region, the analysis offers market insights into North America, Asia Pacific, Europe, and the Rest of the World. The North American Mobile Workforce Management market is expected to lead the market throughout the forecast period. Due to the technologies being developed and advanced most frequently in North America. The area has made significant strides in networking, data analytics, cloud computing, and mobile technology. Solutions for managing the mobile workforce that uses these technologies offer sophisticated, feature-rich applications that let enterprises manage their mobile workforces efficiently. In North America, the market is growing due to the accessibility of cutting-edge technologies and the ongoing development of mobile workforce management solutions.


Further, the key countries considered in the market report are The US, Canada, German, France, the UK, Spain, Italy, China, Japan, India, South Korea, Brazil, and Australia.


Figure 2: MOBILE WORKFORCE MANAGEMENT MARKET SHARE BY REGION 2022 (USD Billion)


MOBILE WORKFORCE MANAGEMENT MARKET SHARE BY REGION 2022


Source: Primary Research, Secondary Research, MRFR Database and Analyst Review


Europe Mobile Workforce Management market accounts for the second-highest market share. This is due to the use of remote work and flexible working hours has significantly increased throughout Europe. The trend towards remote work has increased due to technological improvements, shifting workplace norms, and company continuity requirements. Solutions for managing and coordinating mobile workforces help companies manage and collaborate with their remote workers to ensure appropriate task distribution, real-time communication, and teamwork. The demand for mobile workforce management solutions is growing in Europe as more people want to work remotely. Further, the German Mobile Workforce Management market held the largest market share, and the UK Mobile Workforce Management market was the fastest-growing market in the European region.


The Asia Pacific Mobile Workforce Management Market is expected to grow at the fastest CAGR from 2023 to 2032. Asia-Pacific has a diverse workforce in various sectors, including manufacturing, construction, logistics, healthcare, and services. Mobile workforce management solutions help with the challenge of effectively managing this heterogeneous workforce. With the help of these solutions, businesses can better allocate resources and increase productivity due to features like task management, real-time tracking, and performance statistics. The Asia-Pacific region is driving the use of mobile workforce management solutions due to the necessity to manage the big and diversified workforce effectively. Moreover, China’s Mobile Workforce Management market held the largest market share, and the Indian Mobile Workforce Management market was the fastest-growing market in the Asia Pacific region.


Mobile Workforce Management Key Market Players & Competitive Insights


The large-scale R&D initiatives by significant industry participants to broaden their product lines have resulted in the growth of the market for mobile workforce management systems. Significant improvements in the market can be attained through agreements, mergers and acquisitions, greater investments, and cooperation with other organizations. Significant industrial companies meticulously prepare a range of initiatives to increase their reach. Mobile Workforce Management must offer services at fair costs to keep growing and thriving in a challenging and competitive market climate.


Local production to cut operating costs is one of the primary strategies firms adopt in the Mobile Workforce Management market to serve customers better and grow the market industry. Recently, the BFSI industry has greatly benefited from the market for mobile workforce management systems. Major corporations in the Mobile Workforce Management market, including SAP SE (Germany), ServiceMax (U.S.), Verizon Wireless (U.S.), Actsoft Inc. (U.S), FeedHenry (Red Hat Inc.) (U.S.), and others, are trying to surge market demand by spending on research and development processes.


Fleet Complete, Inc. creates software solutions. The company provides IoT solutions for asset, fleet, and mobile workforce management. Canada is a market that Fleet Complete serves. The goal of Fleet Complete is to connect everything and everyone. Fleet Complete is a top international supplier of IoT solutions for mobile workforce management and linked commercial vehicles. In order to achieve the best possible health and productivity of assets and resources, firms can use Fleet Complete products to enhance safety standards, dispatching, fleet tracking, regulatory compliance, and mobile workforce management. Fleet Complete is dedicated to sustaining the highest levels of excellence in both its goods and its customer service. Fleet Complete is the fastest-growing telematics supplier in the globe. General Motors' security and connectivity service OnStar Mexico announced in March 2021 that the Fleet Complete service would be introduced in Mexico. Companies can more efficiently manage their car fleets due to this new online platform. Fleet Complete is a top supplier of connected vehicle technology that offers vital solutions for managing assets, mobile workforces, and fleets.


Customer engagement solutions are provided by Verint Systems Inc. (Verint), which are implemented on several cloud platforms. Customer engagement solutions, forecasting and scheduling products, engagement orchestration, fraud and security solutions, conversational AI, knowledge management, quality and compliance, engagement channels, and experience management are just a few of the solutions Verint provides. It provides services to customers in various industries, including government, healthcare, utilities, and financial services. Data capture, machine learning, natural language processing, deep learning algorithms, automation, and artificial intelligence are among the markets its solutions serve. The company conducts business across the Americas, Europe, the Middle East, Africa, and Asia-Pacific. US-based Verint has its headquarters in Melville, New York. In November 2019, Verint announced the arrival of a new Workforce Management solution. The new Workforce Management system has been updated, is contemporary, and is simple. Time and effort are saved, user skills and linguistic abilities are improved, time zone changes are accommodated, employment needs are met, and Service Level Agreements (SLAs) are met.


Key Companies in the Mobile Workforce Management market include




  • SAP SE (Germany)



  • ServiceMax (U.S.)



  • Verizon Wireless (U.S.)



  • Actsoft Inc. (U.S)



  • FeedHenry (Red Hat Inc.) (U.S.)



  • MobiWork LLC (U.S.)



  • Pegasystems Inc. (U.S.)



  • ProntoForms Corporations (Canada)



  • ServicePower Inc. (U.K)



  • Sprint Corporation (U.S.)



  • Telecommunications System Inc. (U.S.)



Mobile Workforce Management Industry Developments


March 2021: The launch of the Fleet Complete service in Mexico was announced by OnStar Mexico, the security and connectivity service offered by General Motors. Companies can more effectively manage their fleets of vehicles due to this new online platform. Fleet Complete is a top supplier of connected vehicle technology, offering mobile workforce management, asset management, and fleet management solutions that are essential to business operations.


January 2019: Workforce Dimensions, the company's cloud suite, improved how retail, hotel, and food services are executed. Forecasting labor volume in the workforce dimension will improve due to Artificial Intelligence for Managers and Employees (AIMEE), an AI engine. Due to machine learning, scheduling will be considerably more dependable and predictable. Even better strategic problem-solving will result from embedded predictive analytics and proactive compliance capabilities.


Mobile Workforce Management Market Segmentation


Mobile Workforce Management Deployment Outlook




  • Cloud




  • On-Premise




Mobile Workforce Management End-User Outlook




  • BFSI




  • Communication




  • Logistics




  • Manufacturing




  • Procurement




  • Others




Mobile Workforce Management Tools Outlook




  • IOS




  • Android




  • MySQL




  • Windows




Mobile Workforce Management Regional Outlook




  • North America






  • US




  • Canada






  • Europe






  • Germany




  • France




  • UK




  • Italy




  • Spain




  • Rest of Europe






  • Asia-Pacific




    • China




    • Japan




    • India




    • Australia




    • South Korea




    • Australia




    • Rest of Asia-Pacific






  • Rest of the World




    • Middle East




    • Africa




    • Latin America





Report Scope:

Report Attribute/Metric Details
Market Size 2022 USD 4.5 Billion
Market Size 2023 USD 5.11 Billion
Market Size 2032 USD 14.17 Billion
Compound Annual Growth Rate (CAGR) 13.60% (2023-2032)
Base Year 2022
Market Forecast Period 2023-2032
Historical Data 2018- 2022
Market Forecast Units Value (USD Billion)
Report Coverage Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends
Segments Covered Deployment, End-User, Tools, and Region
Geographies Covered North America, Europe, Asia Pacific, and the Rest of the World
Countries Covered The US, Canada, France, German, UK, Italy, Spain, Japan, China, India, Australia, South Korea, and Brazil
Key Companies Profiled SAP SE (Germany), ServiceMax (U.S.), Verizon Wireless (U.S.), Actsoft Inc. (U.S), FeedHenry (Red Hat Inc.) (U.S.), MobiWork LLC (U.S.), Pegasystems Inc. (U.S.), ProntoForms Corporations (Canada), ServicePower Inc. (U.K), Sprint Corporation (U.S.), And Telecommunications System Inc. (U.S.).
Key Market Opportunities The Increasing use of cloud-based workforce management systems across industries
Key Market Dynamics Increased demand for mobile applications and workforce optimization




Frequently Asked Questions (FAQ) :

The Mobile Workforce Management market size was valued at USD 4.5 Billion in 2022.

The market is projected to grow at a CAGR of 13.60% during the forecast period, 2023-2032.

The key players in the market are SAP SE (Germany), ServiceMax (U.S.), Verizon Wireless (U.S.), Actsoft Inc. (U.S), FeedHenry (Red Hat Inc.) (U.S.), MobiWork LLC (U.S.), Pegasystems Inc. (U.S.), ProntoForms Corporations (Canada), ServicePower Inc. (U.K), Sprint Corporation (U.S.), And Telecommunications System Inc. (U.S.).

The Cloud category dominated the market in 2022.

Key Questions Answered

  • Global Market Outlook
  • In-depth analysis of global and regional trends
  • Analyze and identify the major players in the market, their market share, key developments, etc.
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  • Identify disrupting products, companies, and trends.
  • To identify opportunities in the market.
  • Analyze the key challenges in the market.
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  • Comparison of major playersโ€™ financial performance.
  • Evaluate strategies adopted by major players.
  • Recommendations
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