Workforce Management Market Research Report - Forecast till 2030

Workforce Management Market Research Report: Information by Component [Solution (Time and Attendance Management, Absence Management, Workforce Scheduling, Workforce Analytics, Performance Management, Desktop and Process Analytics, and Others) and Services (Implementation Services, Training & Education Services, and Support & Maintenance], Deployment Mode (On-Premise and Cloud), Organization Size (Large Enterprise and Small & Medium Enterprise), Vertical (Banking, Financial Services, and Insurance, IT & Telecommunication, Energy & Utilities,

ID: MRFR/ICT/1763-CR | August 2021 | Region: Global | 147 Pages         

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Workforce Management Market

Workforce Management Market Size will Hit USD 14.31 Billion by 2030
Market Size
Dominating Region
Forecast Period
$14.31 Billion
North America
By Component
By Service
By Vertical
By Size
  • Attendance Management
  • Absence Management
  • Workforce Scheduling
  • Workforce Analytics
  • Performance Management
  • Desktop
  • Implementation Services
  • Training
  • Education Services
  • Banking
  • Financial Services
  • and Insurance
  • IT & Telecommunication
  • Energy
  • Large Enterprise
  • Small & Medium Enterprise
Companies Profiled
Key Players
Kronos Inc
IBM Corporation
Workday Inc.
Verint Systems Inc
Workforce Software LLC
Oracle Corporation
Ultimate Software
Reflexis Systems
Market Driving Forces
The increasing demand for automation in the workplaces has assisted as the major driving factor in the Workforce Management market trends
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Market Overview

The workforce management market size is predicted to grow from USD 6,394.4 million in 2020 to 14.31 billion by 2030, growing at a compound annual growth rate (CAGR) of 9.2% during the study period.

Between the years 2016 and 2020, there was seen an advantageousness Workforce Management Market growth. Basically, it is an assemblage of tools and several procedures that centralizes the industry's data to help them in human resource operations. Besides, the increase in technology advancements and wide-range acceptance of cloud-based systems leads the market to grow exponentially.

Following, the reason for its popularity in this market is the wide range of awareness in technology and work from home advantages. Moreover, the introduction of several small and medium businesses and industries leads to the development of the Workforce Management Market size. Mainly, this market leads to high growth due to the need for improvement in business organizations.

  • Kronos and Ultimate Software merged. The merger aims to create one of the leading providers of cloud workforce management to meet the needs of businesses across industries. The new company will be headquartered in Lowell, Massachusetts, and Weston, Florida, with offices around the world.

  • Trax collaborated with Blue Yonder to create dynamic workforce management software for retailers and fulfilment centres, enabling them to track real-time demand visibility and deploy a flexible, trained workforce to address storage needs quickly and at scale.

Covid 19 Analysis

Covid 19 was absolutely an unfortunate situation dealing with severe global health issues and affected almost every industry growth and development. However, the Workforce Management Market shares get some benefits during the pandemics. It assisted the Workforce Management solutions with an increase in the remote workforce during the covid 19 periods.

According to the Workforce Management Market Forecast, many of the industries have claimed that they will go to continue the work from the home trend in the future also. Besides, these industries have used the Workforce Management tools and procedures to continue their organizational works successfully during the pandemics. However, there were some uncertainties too. The lack of knowledge and awareness about these tools within some industries has led to a decline in the Workforce Management Market Shares.

  • ReturnSafe and ActiveOps have announced a strategic partnership to combine ReturnSafe's effective vaccination, testing, and case management capabilities with ActiveOps' hybrid workforce intelligence and planning solutions. The collaboration combines both companies' technology and expertise to handle the ever-changing landscape of hybrid working as a result of the COVID-19 epidemic and the various protocols, mandates, and policies put in place to protect people from the virus.

Market Dynamics

Market dynamics are basically the Workforce Management market trends that provide information about the industry. For example, the driving factors, facing challenges, getting new opportunities, and some restraining factors that hamper the market of Workforce Management. 

  • Oracle Corporation introduced a platform with Oracle Fusion Cloud Human Capital Management in April 2022, aiming for employee success by encouraging better communication, listening, productivity, and engagement on the employee front.

  • Drivers

The drivers are mainly the factors that lead to positive growth in an industry. According to the market research, it is likely that this market will grow to a positive extent. Moreover, the increasing demand for automation in the workplaces has assisted as the major driving factor in the Workforce Management market trends. The wide range of acceptance of workforce analytics and the increments in the demands of cloud-based solutions are other vital driving factors. These market drivers are basically chief and major factors that help the market to grow.

  • Opportunities

The latest trends and developments of automation in the workforce industries have increased market opportunities. According to the Workforce Management market forecast, the development of the app-based workforce organizational solutions is the chief Workforce Management market opportunity. The demands for the app-based workforce platforms have improved the market growth and increases the chances of the wide range of acceptance. However, the use of more smartphones and the internet can be another significant opportunity to consider in the global market.

  • Restraints

The restraints are mainly the declining factors that somehow affect the global market. The absence of accurate knowledge about technology and automation are some restraining factors that hamper the industry's growth. However, the high training and maintenance costs in the workforce can lead the Workforce Management market to drop. Although there is growth in this industry these restraints affect the market to a bad extent. Most of the small industries are still unaware of the latest Workforce Management market trends and this leads to falling in the global market.

  • Challenges

Despite the growth in the market, there are many challenges that the market has to face.  The demand for technology and automation in this market is increasing in the forecast period. However, the lack of knowledge and high-cost funding has affected the Workforce Management market growth. Small industries do not have accurate expenses to uphold the workforce market. Also, some of them were mostly unaware of the latest technologies and updates that act as challenging factors.

  • Cumulative Growth Analysis

During the previous year 2020, there was an estimation that the international Workforce Management market size was at 3,566 million US Dollars. According to the market research, there are chances of growth in the CAGR with 8.65% during the forecast period from 2019 to 2024. Also, the estimated value of the market is expected to have an increase that will reach 5,868.14 million Dollars. 

Value Chain Analysis

With the increase of technology and the emergence of new industries, the need for a Workforce Management market is also increasing. Unquestionably, technological advancements and increasing demand for automation in the workplaces have positively resulted in the exponential growth of the global market. As the covid 19 situations have somehow hampered the market, this growth will help the economy to balance internationally. Also, the increase in the need for cloud-based and app-based solutions will lead to the development of the market.

Segment Overview

The international requirement of the Workforce Management market is mainly divided into 5 different segments. this segmentation is discussed in detail below along with its sub-segments.

  • Kronos Incorporated and Ultimate Software merged to form one of the best cloud companies in the world for Human Capital Management (HCM) and workforce management services. Both companies are industry leaders in providing innovative and world-class solutions to assist organizations in achieving better business outcomes, gaining a competitive advantage, and creating engaged workforces. This merger is expected to combine the strengths and solutions of both companies, as well as enable over 12,000 inspired individuals to deliver HCM innovation faster than ever before.

By Components

  • Services

  • Others

By Type

  • Labor Forecast and Scheduling

  • HR Management

  • Task Management

  • Workforce Analytics

  • Attendance and Time Management

By Deployment

  • On-Cloud

  • On-Premise

By Verticals

  • Health

  • Retail

  • BFSI

  • Manufacturing

  • Government and Defense

  • Energy and Utilities

  • IT and Telecommunication

  • Transportation and Logistics

  • Others

By Organization size

  • Large

  • Medium and small

Regional Overview

The Workforce Management Market growth is dominating in many regions namely the Americas, Europe, Asia Pacific, Middle East, and Africa. However, many countries across these regions are involved in the market.  These are classified as under:

  • Personio, a leading European HRtech innovator, acquired Back, a Berlin-based employee experience solution, on May 24, 2022. This acquisition is expected to fully integrate Back's existing ticketing and knowledge management products into Personio's offering. This acquisition contributes to Personio's strategic goal of advancing and expanding the people workflow automation category, allowing HR teams in SMEs to work more efficiently across departments and tools.

  • Infor & iCIMS announced a strategic partnership to deliver next-generation talent capabilities to key service industries such as healthcare organisations across North America. With simple and cost-effective solutions, the two companies intended to transform the talent experience from transactional to transformational. Infor and iCIMS will collaborate to connect the end-to-end talent lifecycle, assisting companies in attracting, engaging, hiring, and advancing top talent on a larger scale and at the speed that today's businesses require.


  • Brazil

  • Mexico

  • Canada

  • Unite states

  • Argentina

Asia Pacific

  • Indonesia

  • Japan

  • Philippines

  • India

  • China

  • Thailand

  • South Korea

  • Malaysia

Europe, Middle East, and Africa

  • South Africa

  • Spain

  • United Arab Emirates

  • United Kingdom

  • Netherlands

  • Qatar

  • France

  • Italy

  • Germany

  • Russia

  • Saudi Arabia

Competitive Landscape

The market players mostly rely on strategical growth to enter profitable markets. the strategies depend upon the collaboration with key players, the invention of products, and global regional distributions. Undoubtedly, the workforce has a steady growth rate in automation, retail, It, and telecommunication departments. The adoption of this market strategy leads to customer satisfaction, higher investment returns, reduction in process times, and higher growth globally.

Furthermore, in this forecast report, the industries have examined several important Workforce Management Market Key Players. Some of the most important key players are included in the list below:

Recent Developments

  • In Sept 2020, the Prodoscore was offered as an integration with the Microsoft teams. This helps the organization with a new tool that provides burgeoning distribution of employees. moreover, it also increases the use of cloud-based technology.

  • In July 2020, the Honeywell company offered a comprehensive modular software that helps the organizations with the safety and health necessities of the employees returning to their workplaces.

  • The Infor company announced to launch a unique promotion program in China in May 2020. This program will help the companies to efficiently after re-openings.

Report Overview

This research report depicts a comprehensive and detailed analysis of the Workforce Management Market trends.  Under this report, the ultimate growth with its values is estimated for the forecast period from 2021 to 2026. Moreover, the other factors that are covered in this report are market dynamics, value analysis, competitive key players, market segmentation overview, and recent developments. Indeed, the report is all made up of primary and secondary that helps in the global market growth.

Report Detail

  • Historic Period: 2016-2021

  • Base Year: 2021

  • Forecast Period: 2021-2026

Geographical Distributions

  • Americas

  • Europe

  • Asia Pacific

  • The Middle East and Africa

Report Scope:

Report Attribute/Metric Details
  Market Size   14.31 Billion
  CAGR   9.2%
  Base Year   2021
  Forecast Period   2022-2030
  Historical Data   2020
  Forecast Units   Value (USD Million)
  Report Coverage   
  Segments Covered   • By Component [Solution (Time and Attendance Management, Absence Management, Workforce Scheduling, Workforce Analytics, Performance Management, Desktop and Process Analytics, Others) and Services (Implementation Services, Training and Education Services, Support and Maintenance)] • By DeploymentMode (On-Premise and Cloud) • By Organization Size (Large Enterprise and Small & Medium Enterprise) • By Vertical (Banking, Financial Services, and Insurance (BFSI), IT & Telecommunication, Energy & Utilities, Manufacturing, Retail, Transportation & Logistics, Healthcare, Government & Defense, and Others)
  Geographies Covered   • North America (US, Canada, and Mexico) • Europe (UK, Germany, France, Italy, and Rest of Europe) • Asia-Pacific (China, Japan, India, Southeast Asia,and Rest of Asia-Pacific) • Middle East & Africa • South America
  Key Market Opportunities   
  Key Market Drivers   • Drivers • Increasing Automation in Workplaces • Adoption of Workforce Analytics • Growing Demand for Cloud-Based Solutions • Restraint • High Training Costs • Opportunities • Emergence of App-Based Workforce Management Solutions • Advancements in IoT Technology and AI • Challenge • Challenges in Mobile Workforce • Impact of COVID-19 on the Global Workforce Management Market • Impact of Covid-19 on the IT Industry • Impact of Workforce Management Solutions amidst the pandemic • Workforce strategies post-covid

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Frequently Asked Questions (FAQ) :

The Workforce Management Market exhibits a CAGR of 9.2% during the forecast period and will reach up to USD 14.31 billion by 2030.

Workforce management systems offer valuable insights into employees’ performance. Rapid industrialization is creating numerous job opportunities. Hence, the expansion of the workforce base requires an effective management tool. It is due to which; workforce management systems are experiencing a high rate of adoption across different verticals. Thus, the global workforce management market is expected to witness a sharp rise in its valuation in the years to come. Additionally, the growing number of startups and the adoption of workforce management systems across SMEs is also likely to spur its market growth.

Cloud and on-premise deployment models of workforce management are both appreciated by clients. However, the adoption of a deployment model is highly dependent on a client’s requirement. A study conducted by Market Research Future reveals, on the workforce management market, the cloud deployment is likely to gain high popularity due to the advantage of improving energy efficacy. The cloud, deployment model segment of the market is expected to expand at 16.3% CAGR in the assessment period, states MRFR.

Where large workforce in large enterprises are installing workforce management systems, the growing awareness of micro-level management in SMEs to get high productivity is expected to exhibit to high rate of workforce management system adoption. MRFR states, the SME, organization size segment of the market can thrive at 12.3% CAGR during the forecast period.

MRFR in its list of key players for the workforce management market mentions ATOSS Software AG, Reflexis Systems, Inc., and Huntington Business Systems among others as prominent companies that are operating in the market.

The high demand for automation across different sectors is propelling the adoption of workforce management solutions. This is expected to cause the global workforce management market to thrive at a 9.2% CAGR during the assessment period.