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Knowledge Management Software Market Research Report Information By Type (Mobile - Android Native, and Mobile - iOS Native), By Deployment Type (On-Premises, Cloud, and Hybrid), By Organization Size (Small & Medium Scale Enterprise, and Large Scale Enterprise), And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) – Market Forecast Till 2030


ID: MRFR/ICT/2849-CR | 121 Pages | Author: Aarti Dhapte| March 2021

Knowledge Management Software Market Segmentation


Knowledge Management Software Type Outlook (USD Billion, 2018-2030)




  • Mobile - Android Native




  • Mobile - iOS Native




Knowledge Management Software Deployment Type Outlook (USD Billion, 2018-2030)




  • On Premises




  • Cloud




Knowledge Management Software Organization Size Outlook (USD Billion, 2018-2030)




  • Small & Medium Scale Enterprise




  • Large Scale Enterprise




Knowledge Management Software Regional Outlook (USD Billion, 2018-2030)




  • North America Outlook (USD Billion, 2018-2030)




    • North America Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • North America Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • North America Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • US Outlook (USD Billion, 2018-2030)




    • US Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • US Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • US Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • CANADA Outlook (USD Billion, 2018-2030)




    • CANADA Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • CANADA Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • CANADA Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise








  • Europe Outlook (USD Billion, 2018-2030)




    • Europe Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Europe Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Europe Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • Germany Outlook (USD Billion, 2018-2030)




    • Germany Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Germany Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Germany Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • France Outlook (USD Billion, 2018-2030)




    • France Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • France Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • France Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • UK Outlook (USD Billion, 2018-2030)




    • UK Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • UK Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • UK Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • ITALY Outlook (USD Billion, 2018-2030)




    • ITALY Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • ITALY Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • ITALY Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise











    • SPAIN Outlook (USD Billion, 2018-2030)




    • Spain Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Spain Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Spain Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • Rest Of Europe Outlook (USD Billion, 2018-2030)




    • Rest Of Europe Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • REST OF EUROPE Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • REST OF EUROPE Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise







  • Asia-Pacific Outlook (USD Billion, 2018-2030)




    • Asia-Pacific Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Asia-Pacific Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Asia-Pacific Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • China Outlook (USD Billion, 2018-2030)




    • China Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • China Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • China Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • Japan Outlook (USD Billion, 2018-2030)




    • Japan Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Japan Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Japan Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • India Outlook (USD Billion, 2018-2030)




    • India Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • India Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • India Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • Australia Outlook (USD Billion, 2018-2030)




    • Australia Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Australia Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Australia Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • Rest of Asia-Pacific Outlook (USD Billion, 2018-2030)




    • Rest of Asia-Pacific Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Rest of Asia-Pacific Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Rest of Asia-Pacific Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise








  • Rest of the World Outlook (USD Billion, 2018-2030)




    • Rest of the World Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Rest of the World Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Rest of the World Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise











    • Middle East Outlook (USD Billion, 2018-2030)




    • Middle East Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Middle East Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Middle East Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • Africa Outlook (USD Billion, 2018-2030)




    • Africa Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Africa Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Africa Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






    • Latin America Outlook (USD Billion, 2018-2030)




    • Latin America Knowledge Management Software by Type




      • Mobile - Android Native




      • Mobile - iOS Native






    • Latin America Knowledge Management Software by Deployment Type




      • On Premises




      • Cloud






    • Latin America Knowledge Management Software by Organization Size




      • Small & Medium Scale Enterprise




      • Large Scale Enterprise






Research Methodology on Knowledge Management Software Market


Introduction


The primary objective of this research on the Global Knowledge Management Software Market is to identify the size, trends, growth and overall market performance of this industry. The research includes a comprehensive analysis of the global market, both qualitative and quantitative in nature. The report also provides an analysis of recent developments, technological trends, customers’ preferences and current market trends. The research report takes into account various factors such as industry trends, market demand, technological advances, customer preferences, and competitive scenarios to provide a comprehensive analysis of the global Knowledge Management Software Market.


Research Design


The research methodology adopted for the research report is of a primary and secondary nature. Primary research methods such as one-to-one interviews, focus groups, surveys and surveys through social media are used to collect primary data. Additionally, interviews with experts, industry players and customers are conducted to obtain insights into qualitative and quantitative data. Secondary data is collected from published industry articles and reports, government documents, statistical databases and other credible sources.


Data Collection


The primary research for the report includes detailed one-to-one interviews with more than 20 market players which include CEOs, market analysts, policymakers, country managers from different countries, etc. Surveys are conducted to gain insights into the customer’s preferences and trends in the market. A detailed questionnaire is prepared and distributed to customers from around the world in different countries such as the United States, India, Japan, China and others. Additionally, the secondary data is gathered from industry magazines, trade publications, white papers and research journals.


Data Analysis


The primary and secondary data obtained are analyzed using a variety of methods including statistical analysis and data triangulation to obtain accuracies. The qualitative data is also analyzed to gain insights into the customers’ preferences and trends in the market.


Conclusion


The quantitative and qualitative analysis conducted in the research project provides a comprehensive understanding of the global Knowledge Management Software Market. The research enables the identification of the drivers, trends and opportunities in the market. The research report provides an in-depth analysis of the global Knowledge Management Software Market which enables market players to make informed decisions.

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TABLE OF CONTENTS

1 EXECUTIVE SUMMARY 17

1.1 MARKET ATTRACTIVENESS ANALYSIS 18

2 MARKET INTRODUCTION 19

2.1 DEFINITION 19

2.2 SCOPE OF THE STUDY 19

2.3 RESEARCH OBJECTIVE 19

2.4 MARKET STRUCTURE 19

3 RESEARCH METHODOLOGY 20

4 MARKET DYNAMICS 26

4.1 INTRODUCTION 26

4.2 DRIVERS 27

4.2.1 INCREASING NEED FOR CUSTOMER RETENTION AND SATISFACTION 27

4.2.2 INCREASE OPERATIONAL EFFICIENCY AND STAFF PRODUCTIVITY 27

4.2.3 DRIVERS IMPACT ANALYSIS 28

4.3 RESTRAINTS 28

4.3.1 LACK OF AWARENESS IN SMALL ORGANIZATION 28

4.3.2 RESTRAINTS IMPACT ANALYSIS 29

4.4 OPPORTUNITIES 29

4.4.1 TECHNOLOGICAL ADVANCEMENT 29

4.5 IMPACT OF COVID-19 ON KNOWLEDGE MANAGEMENT SOFTWARE MARKET 30

4.5.1 IMPACT ON KNOWLEDGE MANAGEMENT SOFTWARE ADOPTION 30

4.5.2 IMPACT ON IT SPENDING 30

4.5.3 IMPACT ON INDUSTRY VERTICALS 30

5 MARKET FACTOR ANALYSIS 31

5.1 VALUE CHAIN ANALYSIS 31

5.1.1 SOFTWARE DESIGNERS & DEVELOPERS 31

5.1.2 SYSTEM INTEGRATORS 31

5.1.3 END USERS 32

5.2 PORTER’S FIVE FORCES MODEL 32

5.2.1 THREAT OF NEW ENTRANTS 33

5.2.2 BARGAINING POWER OF SUPPLIERS 33

5.2.3 THREAT OF SUBSTITUTES 33

5.2.4 BARGAINING POWER OF BUYERS 33

5.2.5 INTENSITY OF RIVALRY 33

6 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE 34

6.1 OVERVIEW 34

6.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 35

6.2 MOBILE - ANDROID NATIVE 35

6.3 MOBILE - IOS NATIVE 35

7 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE 36

7.1 OVERVIEW 36

7.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 37

7.2 ON-PREMISES 37

7.3 CLOUD 37

7.4 HYBRID 37

8 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE 38

8.1 OVERVIEW 38

8.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 39

8.2 SMALL & MEDIUM SCALE ENTERPRISE 39

8.3 LARGE SCALE ENTERPRISE 39

9 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER 40

9.1 OVERVIEW 40

9.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 41

9.2 GOVERNMENT AND DEFENSE 41

9.3 MANUFACTURING 41

9.4 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 41

9.5 PHARMACEUTICALS 42

9.6 IT & TELECOMMUNICATION 42

9.7 OTHERS 42

10 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION 43

10.1 OVERVIEW 43

10.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2022-2030 (USD MILLION) 44

10.2 NORTH AMERICA 45

10.2.1 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2022-2030 (USD MILLION) 45

10.2.2 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 46

10.2.3 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 47

10.2.4 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 48

10.2.5 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 49

10.2.6 US 50

10.2.6.1 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 50

10.2.6.2 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 50

10.2.6.3 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 51

10.2.6.4 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 51

10.2.7 CANADA 52

10.2.7.1 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 52

10.2.7.2 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 52

10.2.7.3 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 53

10.2.7.4 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 53

10.2.8 MEXICO 54

10.2.8.1 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 54

10.2.8.2 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 54

10.2.8.3 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 54

10.2.8.4 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 55

10.3 EUROPE 56

10.3.1 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2022-2030 (USD MILLION) 56

10.3.2 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 57

10.3.3 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 58

10.3.4 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 59

10.3.5 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 60

10.3.6 UK 61

10.3.6.1 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 61

10.3.6.2 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 61

10.3.6.3 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 61

10.3.6.4 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 62

10.3.7 GERMANY 62

10.3.7.1 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 62

10.3.7.2 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 63

10.3.7.3 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 63

10.3.7.4 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 63

10.3.8 FRANCE 64

10.3.8.1 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 64

10.3.8.2 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 64

10.3.8.3 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 65

10.3.8.4 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 65

10.3.9 REST OF EUROPE 66

10.3.9.1 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 66

10.3.9.2 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 66

10.3.9.3 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 67

10.3.9.4 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 67

10.4 ASIA-PACIFIC 68

10.4.1 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2022-2030 (USD MILLION) 68

10.4.2 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 69

10.4.3 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 70

10.4.4 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 71

10.4.5 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 72

10.4.6 CHINA 73

10.4.6.1 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 73

10.4.6.2 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 73

10.4.6.3 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 73

10.4.6.4 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 74

10.4.7 JAPAN 74

10.4.7.1 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 74

10.4.7.2 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 75

10.4.7.3 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 75

10.4.7.4 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 75

10.4.8 INDIA 76

10.4.8.1 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 76

10.4.8.2 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 76

10.4.8.3 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 77

10.4.8.4 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 77

10.4.9 REST OF ASIA-PACIFIC 78

10.4.9.1 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 78

10.4.9.2 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 78

10.4.9.3 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 78

10.4.9.4 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 79

10.5 MIDDLE EAST & AFRICA 79

10.5.1 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 79

10.5.2 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 80

10.5.3 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 80

10.5.4 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 81

10.6 SOUTH AMERICA 82

10.6.1 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 82

10.6.2 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 82

10.6.3 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 83

10.6.4 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 83

11 COMPETITIVE LANDSCAPE 84

11.1 COMPETITIVE BENCHMARKING 85

11.2 VENDOR SHARE ANALYSIS 86

11.3 RECENT DEVELOPMENTS 86

11.3.1 PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 86

11.3.2 BUSINESS EXPANSIONS/ACQUISTIONS 87

11.3.3 PRODUCT LAUNCHES/DEVELOPMENTS 87

12 COMPANY PROFILES 89

12.1 FRESHWORKS INC. 89

12.1.1 COMPANY OVERVIEW 89

12.1.2 FINANCIAL OVERVIEW 89

12.1.3 PRODUCTS OFFERED 89

12.1.4 KEY DEVELOPMENTS 90

12.1.5 SWOT ANALYSIS 90

12.1.6 KEY STRATEGIES 90

12.2 ATLASSIAN CORPORATION PLC 91

12.2.1 COMPANY OVERVIEW 91

12.2.2 FINANCIAL OVERVIEW 92

12.2.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 92

12.2.4 KEY DEVELOPMENTS 93

12.2.5 SWOT ANALYSIS 93

12.2.6 KEY STRATEGIES 93

12.3 EXO PLATFORM 94

12.3.1 COMPANY OVERVIEW 94

12.3.2 FINANCIAL OVERVIEW 94

12.3.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 94

12.3.4 KEY DEVELOPMENTS 94

12.3.5 KEY STRATEGIES 94

12.4 BITRIX24 INC. 95

12.4.1 COMPANY OVERVIEW 95

12.4.2 FINANCIAL OVERVIEW 95

12.4.3 PRODUCTS OFFERED 95

12.4.4 KEY DEVELOPMENTS 95

12.4.5 KEY STRATEGIES 95

12.5 PROPROFS 96

12.5.1 COMPANY OVERVIEW 96

12.5.2 FINANCIAL OVERVIEW 96

12.5.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 96

12.5.4 KEY DEVELOPMENTS 96

12.5.5 KEY STRATEGIES 96

12.6 IBM CORPORATION 97

12.6.1 COMPANY OVERVIEW 97

12.6.2 FINANCIAL OVERVIEW 97

12.6.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 98

12.6.4 KEY DEVELOPMENTS 98

12.6.5 SWOT ANALYSIS 98

12.6.6 KEY STRATEGIES 98

12.7 SAP SE 99

12.7.1 COMPANY OVERVIEW 99

12.7.2 FINANCIAL OVERVIEW 100

12.7.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 100

12.7.4 KEY DEVELOPMENTS 101

12.7.5 SWOT ANALYSIS 101

12.7.6 KEY STRATEGIES 101

12.8 ZOHO CORPORATION PVT. LTD. 102

12.8.1 COMPANY OVERVIEW 102

12.8.2 FINANCIAL OVERVIEW 102

12.8.3 SOLUTIONS OFFERED 102

12.8.4 KEY DEVELOPMENTS 102

12.8.5 KEY STRATEGY 102

12.9 ORACLE CORPORATION 103

12.9.1 COMPANY OVERVIEW 103

12.9.2 FINANCIAL OVERVIEW 104

12.9.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 104

12.9.4 KEY DEVELOPMENTS 104

12.9.5 SWOT ANALYSIS 105

12.9.6 KEY STRATEGIES 105

12.10 CAPGEMINI SE 106

12.10.1 COMPANY OVERVIEW 106

12.10.2 FINANCIAL OVERVIEW 107

12.10.3 PRODUCTS/SOLUTIONS/SERVICES/SOLUTIONS OFFERED 107

12.10.4 KEY DEVELOPMENTS 107

12.10.5 SWOT ANALYSIS 108

12.10.6 KEY STRATEGIES 108

12.11 SKYPREP INC. 109

12.11.1 COMPANY OVERVIEW 109

12.11.2 FINANCIAL OVERVIEW 109

12.11.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 109

12.11.4 KEY DEVELOPMENTS 109

12.11.5 KEY STRATEGIES 109

12.12 LUCIDEA 110

12.12.1 COMPANY OVERVIEW 110

12.12.2 FINANCIAL OVERVIEW 110

12.12.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 110

12.12.4 KEY DEVELOPMENTS 110

12.12.5 KEY STRATEGIES 111

12.13 EGAIN CORPORATION 112

12.13.1 COMPANY OVERVIEW 112

12.13.2 FINANCIAL OVERVIEW 112

12.13.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 113

12.13.4 KEY DEVELOPMENTS 113

12.13.5 SWOT ANALYSIS 113

12.13.6 KEY STRATEGIES 114

12.14 UPLAND SOFTWARE INC. 115

12.14.1 COMPANY OVERVIEW 115

12.14.2 FINANCIAL OVERVIEW 115

12.14.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 116

12.14.4 KEY DEVELOPMENTS 116

12.14.5 SWOT ANALYSIS 117

12.14.6 KEY STRATEGIES 117

12.15 ZENDESK INC. 118

12.15.1 COMPANY OVERVIEW 118

12.15.2 FINANCIAL OVERVIEW 119

12.15.3 PRODUCTS OFFERED 119

12.15.4 KEY DEVELOPMENTS 120

12.15.5 SWOT ANALYSIS 120

12.15.6 KEY STRATEGIES 120

LIST OF TABLES

TABLE 1 MARKET SYNOPSIS 18

TABLE 2 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 35

TABLE 3 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 37

TABLE 4 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 39

TABLE 5 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 41

TABLE 6 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2022-2030 (USD MILLION) 44

TABLE 7 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2022-2030 (USD MILLION) 46

TABLE 8 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 46

TABLE 9 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 47

TABLE 10 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 48

TABLE 11 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 49

TABLE 12 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 50

TABLE 13 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 50

TABLE 14 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 51

TABLE 15 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 51

TABLE 16 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 52

TABLE 17 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 52

TABLE 18 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 53

TABLE 19 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 53

TABLE 20 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 54

TABLE 21 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 54

TABLE 22 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 54

TABLE 23 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 55

TABLE 24 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2022-2030 (USD MILLION) 57

TABLE 25 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 57

TABLE 26 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 58

TABLE 27 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 59

TABLE 28 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 60

TABLE 29 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 61

TABLE 30 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 61

TABLE 31 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 61

TABLE 32 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 62

TABLE 33 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 62

TABLE 34 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 63

TABLE 35 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 63

TABLE 36 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 63

TABLE 37 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 64

TABLE 38 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 64

TABLE 39 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 65

TABLE 40 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 65

TABLE 41 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 66

TABLE 42 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 66

TABLE 43 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 67

TABLE 44 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 67

TABLE 45 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2022-2030 (USD MILLION) 69

TABLE 46 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 69

TABLE 47 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 70

TABLE 48 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 71

TABLE 49 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 72

TABLE 50 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 73

TABLE 51 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 73

TABLE 52 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 73

TABLE 53 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 74

TABLE 54 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 74

TABLE 55 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 75

TABLE 56 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 75

TABLE 57 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 75

TABLE 58 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 76

TABLE 59 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 76

TABLE 60 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 77

TABLE 61 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 77

TABLE 62 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 78

TABLE 63 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2022-2030 (USD MILLION) 78

TABLE 64 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 78

TABLE 65 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 79

TABLE 66 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 79

TABLE 67 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 80

TABLE 68 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 80

TABLE 69 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 81

TABLE 70 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2022-2030 (USD MILLION) 82

TABLE 71 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 82

TABLE 72 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 83

TABLE 73 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 83

TABLE 74 PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 86

TABLE 75 BUSINESS EXPANSIONS/ACQUISITIONS 87

TABLE 76 PRODUCT LAUNCHES/DEVELOPMENTS 87

TABLE 77 FRESHWORKS INC: PRODUCTS OFFERED 89

TABLE 78 FRESHWORKS INC: KEY DEVELOPMENTS 90

TABLE 79 ATLASSIAN CORPORATION PLC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED 92

TABLE 80 ATLASSIAN CORPORATION PLC: KEY DEVELOPMENTS 93

TABLE 81 EXO PLATFORM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 94

TABLE 82 EXO PLATFORM: KEY DEVELOPMENTS 94

TABLE 83 BITRIX24 INC.: PRODUCTS OFFERED 95

TABLE 84 PROPROFS.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 96

TABLE 85 IBM CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED 98

TABLE 86 SAP SE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 100

TABLE 87 SAP SE: KEY DEVELOPMENTS 101

TABLE 88 ZOHO CORPORATION PVT. LTD.: SOLUTIONS OFFERED 102

TABLE 89 ORACLE CORPORATION: PRODUCTS/SERVICES/SOLUTIONS OFFERED 104

TABLE 90 CAPGEMINI SE: PRODUCTS: SOLUTIONS/SERVICES/SOLUTIONS OFFERED 107

TABLE 91 SKYPREP INC.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 109

TABLE 92 SKYPREP INC..: KEY DEVELOPMENTS 109

TABLE 93 LUCIDEA.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 110

TABLE 94 LUCIDEA.: KEY DEVELOPMENTS 110

TABLE 95 EGAIN CORPOARATION.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 113

TABLE 96 EGAIN CORPOARATION.: KEY DEVELOPMENTS 113

TABLE 97 UPLAND SOFTWARE INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED 116

TABLE 98 UPLAND SOFTWARE INC: KEY DEVELOPMENTS 116

TABLE 99 ZENDESK INC: PRODUCTS OFFERED 119

TABLE 100 ZENDESK INC: KEY DEVELOPMENTS 120

LIST OF FIGURES

FIGURE 1 MARKET ATTRACTIVENESS ANALYSIS: GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 18

FIGURE 2 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: MARKET STRUCTURE 19

FIGURE 3 BOTTOM-UP AND TOP-DOWN APPROACHES 24

FIGURE 4 MARKET DYNAMIC ANALYSIS OF THE GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 26

FIGURE 5 DRIVER IMPACT ANALYSIS 28

FIGURE 6 RESTRAINT IMPACT ANALYSIS 29

FIGURE 7 VALUE CHAIN: GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 31

FIGURE 8 PORTER'S FIVE FORCES ANALYSIS OF THE GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 32

FIGURE 9 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2020 (% SHARE) 34

FIGURE 10 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2020 VS 2027 (USD MILLION) 34

FIGURE 11 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2020 (% SHARE) 36

FIGURE 12 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2020 VS 2027 (USD MILLION) 36

FIGURE 13 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2020 (% SHARE) 38

FIGURE 14 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2020 VS 2027 (USD MILLION) 38

FIGURE 15 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2020 (% SHARE) 40

FIGURE 16 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2020 VS 2027 (USD MILLION) 40

FIGURE 17 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2020 (% SHARE) 43

FIGURE 18 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2020 VS 2027 (USD MILLION) 44

FIGURE 19 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 (% SHARE) 45

FIGURE 20 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 45

FIGURE 21 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPES, 2022-2030 (USD MILLION) 46

FIGURE 22 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 47

FIGURE 23 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 48

FIGURE 24 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 49

FIGURE 25 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 (% SHARE) 56

FIGURE 26 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 56

FIGURE 27 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPES, 2022-2030 (USD MILLION) 57

FIGURE 28 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 58

FIGURE 29 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 59

FIGURE 30 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 60

FIGURE 31 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 (% SHARE) 68

FIGURE 32 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 68

FIGURE 33 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPES, 2022-2030 (USD MILLION) 69

FIGURE 34 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2022-2030 (USD MILLION) 70

FIGURE 35 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2022-2030 (USD MILLION) 71

FIGURE 36 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2022-2030 (USD MILLION) 72

FIGURE 37 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: COMPETITIVE BENCHMARKING 85

FIGURE 38 VENDOR SHARE ANALYSIS, 2020 (%) 86

FIGURE 39 FRESHWORKS INC.: FINANCIAL OVERVIEW SNAPSHOT 89

FIGURE 40 FRESHWORKS INC: SWOT ANALYSIS 90

FIGURE 41 ATLASSIAN CORPORATION PLC.: FINANCIAL OVERVIEW SNAPSHOT 92

FIGURE 42 ATLASSIAN CORPORATION PLC.: SWOT ANALYSIS 93

FIGURE 43 IBM CORPORATION: FINANCIAL OVERVIEW SNAPSHOT 97

FIGURE 44 IBM CORPORATION: SWOT ANALYSIS 98

FIGURE 45 SAP SE: FINANCIAL OVERVIEW SNAPSHOT 100

FIGURE 46 SAP SE: SWOT ANALYSIS 101

FIGURE 47 ORACLE CORPORATION: FINANCIAL OVERVIEW SNAPSHOT 104

FIGURE 48 ORACLE CORPORATION: SWOT ANALYSIS 105

FIGURE 49 CAPGEMINI SE: FINANCIAL OVERVIEW SNAPSHOT 107

FIGURE 50 CAPGEMINI SE: SWOT ANALYSIS 108

FIGURE 51 EGAIN CORPOARATION.: FINANCIAL OVERVIEW SNAPSHOT 112

FIGURE 52 EGAIN CORPOARATION.: SWOT ANALYSIS 113

FIGURE 53 UPLAND SOFTWARE INC: FINANCIAL OVERVIEW SNAPSHOT 115

FIGURE 54 UPLAND SOFTWARE INC.: SWOT ANALYSIS 117

FIGURE 55 ZENDESK INC.: FINANCIAL OVERVIEW SNAPSHOT 119

FIGURE 56 ZENDESK INC: SWOT ANALYSIS 120

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