Knowledge Management Software Market Research Report- Global Forecast 2027

Global Knowledge Management Software Market, By Type (Mobile – Android Native, Mobile - iOS Native), By Deployment Type (On Premises, Cloud, Hybrid), By Organization Type (Small & Medium Scale Enterprise, Large Scales Enterprise), By End-Users- Forecast 2027

ID: MRFR/ICT/2849-HCR | February 2021 | Region: Global | 100 pages

Market Overview


The knowledge management software helps in the creation, recognition, gathering as well as disseminating a large amount of information but in an organized way. It is extensively used to simplify the operational work in any organization, both externally and internally. The knowledge management software market enables detailed documentation of bulky files that can take a long time to build and circulate across the entire organization. These ease of accessibility and time-efficient solutions is boosting the growth of the global knowledge management software market. 


Through such software, companies can easily find the necessary answers even out of a huge amount of information. This benefits in consistency of resolution delivery and escalation in the revenue generation for the enterprises. The knowledge management software industry works on a cloud computing model that gathers and stores data on the servers. These data can be easily accessed at any time over the internet. Over the years, the increasing demand for knowledge management software due to convenience for finding information and its cost-effectiveness has propelled the expansion of market size.


Several companies like Lucidea, Freshworks Inc., Atlassian Corporation Plc are some of the leading players in the market. Many major market players are trying out new innovations and bringing out advanced solutions to fulfill the requirements and demands of the modern world. In 2017, Lucidea company acquired Eloquent Systems Inc. to deliver the support knowledge management capabilities and created mobile-friendly software solutions to manage the archive, museum records, libraries, and many more. The developments in knowledge management software industry trends are pushing the growth of the market to a greater extent.


The report describes the overall knowledge management software market structure and gives an idea about the factors impacting the market growth, including the drivers and restraints. It explains the several market segments and key market players that can influence the escalation of the market value. It also sheds light on certain geographies where the market growth will be major in the upcoming years. 


As the demand for knowledge management software is impeccably high and the market is constantly soaring up, the knowledge management software industry valuation is expected to reach USD 33 billion by 2023. The CAGR of the market is presumed to be 12 percent during the forecast years between 2017 and 2023.


COVID19 Analysis


The harsher consequences of the COVID19 pandemic have completely devastated the global economy and created a crisis in health as well as financial situations. Every sector faced numerous challenges in conducting its normal functions. The lockdown imposition put a halt in the manufacturing processes, and industrial operations were restricted. The gap between demand and supply widened heavily, and the supply chain in industries was disturbed. The knowledge management software market was also affected by the adverse situations of the pandemic. However, the immense adoption and implementation of the knowledge management software in several organizations and increased dependence on the software restored the market growth.


The key market players put in more effort to provide more advanced solutions, which created a huge demand for the software. The rising demand and shifting of the organization towards advanced technologies have helped the market to make a substantial rise even in these adverse circumstances. With the new advancements in technology and developments in such software, the industry sales will upsurge to greater heights.


Market Dynamics



  • Major Drivers of The Market


The knowledge management software enables several advantages due to which its demand in different sectors has escalated. Such benefits fuel the knowledge management software market growth as it helps in delivering consistent quality responses and eases the process of finding information from a bulk of data. It allows to save the time of organization with documented and shared processes, and it also reduces operational expenses. These features have surged the need for the software in several sectors, which is going to elevate the knowledge management software business profit.


As the knowledge management software decreases the call handling time and enhances governance, it pushes the growth of the knowledge management software market upwards. The reduction in training times and enhanced customer satisfaction is enabling the progression of the market growth.



  • Significant Opportunities for The Market


With the increased adoption and incorporation of cloud-based technologies, the demand for knowledge management software has also elevated. The software allowed to find information within few seconds and helped in delivering consistent quality responses. All these advantageous features will boost the knowledge management software market share. 


The key players of the knowledge management software market are bringing out new innovations and solutions which is going to take the market to its maximum potential. The huge competitive landscape will also help in the expansion of the market size in the coming years.



  • Market Restraints


The coronavirus outbreak led to a massive obstruction in the growth path of the knowledge management software market. All the industrial operations were restricted during the lockdown, and the supply chain got disrupted. However, the increased shifting of organizations towards the knowledge management software and the key players' attempt helped in restoring the knowledge management software market growth.



  • Market Growth Challenges


There are several opportunities in the knowledge management software market that can propel market growth. However, there are certain challenges that can restrict it. One such limitation is the lack of skilled engineers that are responsible for utilizing the software effectively in practice. Such limitations can heavily affect the escalation of knowledge management software market share.



  • Cumulative Growth Analysis


The demand for the knowledge management software market is skyrocketing at a rapid pace and will continue to rise in the upcoming times. Even though there are certain limitations of the market, but the key players are constantly working on solutions to overcome such challenges. Therefore, the knowledge management software market share is not going to decrease any sooner. In fact, the market size will reach optimum levels with a growth of 12 percent in the forecast years.


Segment Overview


The global market is divided into various segments based on deployment type, organization type, type, end-users, and region. 



  • By Deployment Type: The market segmentation by deployment type includes on-premise, cloud, hybrid type, and others.

  • By Organization Type: This segment of the KMS market consists of large-scale enterprises, medium-scale enterprises, and small-scale enterprises. 

  • By Type: In this segment of the market, different mobile users are categorized. It includes android mobile native, iOS mobile native, and others.

  • By End-Users: The end-user segment of the market includes BFSI, government and defense, pharmaceuticals, manufacturing, IT and telecommunication, and many other sectors.

  • By Region: The market is fragmented into several geographies like North America, Europe, Asia-Pacific, and other parts of the world.


Regional Analysis


The knowledge management software market is studied in different geographical areas like Europe, North America, Asia-Pacific, and the rest of the world. Region-wise, North America is leading in the global market as the largest holder of knowledge management software market share. The huge demand in several sectors has escalated the market growth in the region. In Europe, the knowledge management software market is going to evolve rapidly in the coming years.


The Asia-Pacific region will show an intense growth in the forecast years as the companies present there are working on providing better solutions to customers. The countries like China, India, Japan will contribute the most in the expansion of the market size.


Competitive Landscape


The prominent players of the knowledge management software market are:



  • Callidus Software Inc. (U.S.)

  • Freshworks Inc. (U.S.)

  • ProProfs (U.S.)

  • Lucidea (Canada)

  • EduBrite Systems Inc. (U.S.)

  • Atlassian Corporation Plc (Australia)

  • MangoApps Inc. (U.S.)

  • Yonyx Inc. (U.S.)

  • eXo Platform (U.S.)

  • Bitrix, Inc. (U.S.)


Recent Developments



  • Advanced search indexing in recent times is a major feature in knowledge management software tools for retrieving relevant information with little effort.



  • Mobile applications compatible with knowledge management tools are a new development that can provide consumers more convenience and ease of accessibility.


Report Overview



  • The report focuses on the insights of the knowledge management software market along with the market valuation and growth rate for the forecast years.

  • It includes the COVID19 analysis that will show the effect of the pandemic on the knowledge management software industry.

  • It mentions the market dynamics that give an idea about the factors affecting the market and describes the market segments.

  • The report highlights the regional analysis, which provides information on the market growth in different areas of the world.

  • It also sheds light on the competitive landscape and recent developments of the knowledge management software market.



Report Scope:
Report Attribute/Metric Details
  Market Size   USD 33 Billion (2023)
  CAGR   12% (2017-2023)
  Base Year   2019
  Forecast Period   2020-2027
  Historical Data   2018
  Forecast Units   Value (USD Billion)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   By Type, By Deployment Type, By Organization Type
  Geographies Covered   North America, Europe, Asia-Pacific, and Rest of the World (RoW)
  Key Vendors   Freshworks Inc. (U.S.), Lucidea (Canada), Atlassian Corporation Plc (Australia), eXo Platform (U.S.), Bitrix, Inc. (U.S.), Yonyx Inc. (U.S.), MangoApps Inc. (U.S.), EduBrite Systems Inc. (U.S.), ProProfs (U.S.), and Callidus Software Inc. (U.S.)
  Key Market Opportunities   The lack of skilled engineers to implement such a vast technology effectively into practice can act as an obstacle in the market growth.
  Key Market Drivers   It provides consistent quality responses, decrease call handling time, improve governance, reduce training times, increase customer satisfaction and others, are driving factors for the market growth of knowledge management software.


Frequently Asked Questions (FAQ) :


Accelerated demand for target-specific information to expand a business is expected to spur the growth of the knowledge management software market. Increasing need for customer satisfaction and retention can also benefit the market in the coming years.

The market can attain a valuation of more than USD 33 billion by the end of the forecast period.

The lack of skilled engineers to implement such a vast technology effectively into practice can act as an obstacle in the market growth.

The end-users in the knowledge management software market include government and defense, manufacturing, banking, financial services and insurance (BFSI), pharmaceuticals, IT & telecommunication and others.

North America has the maximum market share as it generates the most amount of revenue. Supportive and superlative infrastructure and high propensity to learn new technology and integrate so in the system are major reasons that are boosting the regional market. In addition, the region is gaining much influence from the investments used in the research and development.

TABLE OF CONTENTS

1 MARKET INTRODUCTION

1.1 INTRODUCTION

1.2 SCOPE OF STUDY

1.2.1 RESEARCH OBJECTIVE

1.2.2 ASSUMPTIONS

1.2.3 LIMITATIONS
1.3 MARKET STRUCTURE:

1.3.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: BY TYPES

1.3.2 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: BY DEPLOYMENT TYPE

1.3.3 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: BY ORGANIZATION TYPE

1.3.4 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: BY END USER

1.3.5 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: BY REGION
2 RESEARCH METHODOLOGY

2.1 RESEARCH

2.2 PRIMARY RESEARCH

2.3 SECONDARY RESEARCH

2.4 FORECAST MODEL

3 MARKET DYNAMICS

3.1 INTRODUCTION

3.2 MARKET DRIVERS

3.3 MARKET CHALLENGES

3.4 MARKET OPPORTUNITIES

4 EXECUTIVE SUMMARY

5. MARKET FACTOR ANALYSIS

5.1 PORTER’S FIVE FORCES ANALYSIS

5.2 SUPPLY CHAIN ANALYSIS

6 KNOWLEDGE MANAGEMENT SOFTWARE MARKET

6.1 INTRODUCTION

6.2 MARKET STATISTICS


6.2.1 BY TYPE

6.2.1.1 MOBILE - ANDROID NATIVE

6.2.1.2 MOBILE - IOS NATIVE

6.2.1.3 OTHERS
6.2.2 BY DEPLOYMENT TYPE
6.2.2.1 ON PREMISES

6.2.2.2 CLOUD

6.2.2.3 HYBRID

6.2.2.4 OTHERS
6.2.3 BY ORGANIZATION TYPE
6.2.3.1 SMALL & MEDIUM SCALE ENTERPRISE

6.2.3.2 LARGE SCALES ENTERPRISE
6.2.4 BY END-USER
6.2.4.1 GOVERNMENT AND DEFENSE

6.2.4.2 MANUFACTURING

6.2.4.3 BFSI

6.2.4.4 PHARMACEUTICALS

6.2.4.5 IT & TELECOMMUNICATION

6.2.4.6 OTHERS
6.2.5 BY REGION

6.2.5.1 NORTH AMERICA

6.2.5.2 EUROPE

6.2.5.3 ASIA PACIFIC

6.2.5.4 REST OF THE WORLD
7 COMPANY PROFILES

7.2.1 FRESHWORKS INC. (US)

7.2.2 CALLIDUS SOFTWARE INC. (U.S.)

7.2.3 ATLASSIAN CORPORATION PLC (AUSTRALIA)

7.2.4 EXO PLATFORM (U.S.)

7.2.5 BITRIX, INC. (U.S.)

7.2.6 YONYX INC. (U.S.)

7.2.7 MANGOAPPS INC. (U.S.)

7.2.8 EDUBRITE SYSTEMS INC. (U.S.)

7.2.9 LUCIDEA (CANADA)

7.2.10 PROPROFS (U.S.)

7.2.11 OTHERS
LIST OF TABLES

TABLE 1 KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE

TABLE 2 KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE

TABLE 3 KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE

TABLE 4 KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END-USER

TABLE 5 KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGIONS

TABLE 6 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE

TABLE 7 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE

TABLE 8 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE

TABLE 9 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER

TABLE 10 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION

TABLE 11 U.S. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE

TABLE 12 U.S. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY MATERIAL TYPE

TABLE 13 U.S. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE

TABLE 14 U.S. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END-USER

TABLE 15 U.S. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION

TABLE 16 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE

TABLE 17 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE

TABLE 18 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE

TABLE 19 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END-USER

TABLE 20 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION

TABLE 21 U.K. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE

TABLE 22 U.K. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE

TABLE 23 U.K. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE

TABLE 24 U.K. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY SERVICES

TABLE 25 U.K. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END-USER

TABLE 26 U.K. KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION

TABLE 27 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE

TABLE 28 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE

TABLE 29 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE

TABLE 30 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY SERVICES

TABLE 31 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END-USER

TABLE 32 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION

TABLE 33 REST OF WORLD KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE

TABLE 34 REST OF WORLD KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE

TABLE 35 REST OF WORLD KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE

TABLE 36 REST OF WORLD KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY SERVICES

TABLE 37 REST OF WORLD KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END-USER

TABLE 38 REST OF WORLD KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION
LIST OF FIGURES

FIGURE 1 RESEARCH METHODOLOGY

FIGURE 2 KNOWLEDGE MANAGEMENT SOFTWARE MARKET: BY TYPE (%)

FIGURE 3 KNOWLEDGE MANAGEMENT SOFTWARE MARKET: BY DEPLOYMENT TYPE (%)

FIGURE 4 KNOWLEDGE MANAGEMENT SOFTWARE MARKET: BY ORGANIZATION TYPE (%)

FIGURE 5 KNOWLEDGE MANAGEMENT SOFTWARE MARKET: BY END-USER (%)

FIGURE 6 KNOWLEDGE MANAGEMENT SOFTWARE MARKET: BY REGION (%)

FIGURE 7 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE (%)

FIGURE 8 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE (%)

FIGURE 9 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE (%)

FIGURE 10 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END-USER (%)

FIGURE 11 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION (%)

FIGURE 12 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE (%)

FIGURE 13 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE (%)

FIGURE 14 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE (%)

FIGURE 15 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END-USER (%)

FIGURE 16 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION (%)

FIGURE 17 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE (%)

FIGURE 18 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE (%)

FIGURE 19 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE (%)

FIGURE 20 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END-USER (%)

FIGURE 21 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION (%)

FIGURE 22 ROW KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE (%)

FIGURE 23 ROW KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE (%)

FIGURE 24 ROW KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION TYPE (%)

FIGURE 25 ROW KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END-USER (%)

FIGURE 26 ROW KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION (%)