Human-Centered AI Market Research Report鈥擥lobal Forecast till 2032

Human-Centered AI Market Research Report Information By Function (Assistance and Support, Safety and Security, Decision-Making & Support, Workflow Automation, Collaboration and Others), By Application (Medical Diagnostic, Chatbots and Virtual Assistants, Personalized Learning, Fraud Detection & Risk Assessment, Quality Control, and Human Resources) By End User, (Healthcare, Automobile, Education, Retail & E-commerce, Transportation & Logistics, Manufacturing, and Others), By Region (North America, Europe, Asia-Pacific, Middle East and Afric

ID: MRFR/ICT/10704-HCR | 215 Pages | Author: Ankit Gupta | September 2023         

Human-Centered AI Market Overview


Human-Centered AI Market Size was valued at USD 8.06 billion in 2022. The Human-Centered AI Market industry is projected to grow from USD 9.35 billion in 2023 to USD 48.46 billion by 2032, exhibiting a compound annual growth rate (CAGR) of 20.6% during the forecast period (2023 - 2032).


Human-centered AI learns via human input and collaboration, with an emphasis on algorithms that reside inside a wider, human-based system. Human-centered AI refers to systems that are always evolving as a result of human input while delivering an effective human-robot interaction. Human-centered AI extends the boundaries of previously limited artificial intelligence solutions to bridge the gap between machine and human being by developing machine intelligence with the purpose of understanding human language, emotion, and behavior. To give customized behavioral insights, advanced contextual analytics blend data and human science. Patterns emerge when analytics are applied to human actions and choices. Contextual analytics integrate data and human science to provide vastly better, individualized customer experiences.


FIGURE 1: HUMAN-CENTERED AI MARKET SIZE 2018-2032 (USD BILLION)


HUMAN-CENTERED AI MARKET SIZE 2018-2032


Source: Secondary Research, Primary Research, MRFR Database, and Analyst Review


Human-Centered AI Market Trends




  • Increasing Ethical AI and Responsible AI Adoption




There was a rising emphasis on the ethical and responsible use of artificial intelligence, particularly in areas such as bias prevention, fairness, and transparency. Companies were investing more in AI ethics research and technologies to ensure that AI systems treated all users fairly and without bias. The topic of AI ethics is quickly expanding, with researchers and academics focused on establishing frameworks and methods to identify and eliminate bias in AI systems, assure transparency, and address other ethical concerns. This research can help practitioners and policymakers. There is a growing number of tools and frameworks available to help developers and data scientists build ethical AI systems. These tools aid in the detection and reduction of bias, as well as the assessment of fairness and explain ability. When selecting products and companies to support, consumers and investors are increasingly considering ethical factors. Companies that can demonstrate a commitment to responsible artificial intelligence may gain a competitive advantage. The topic of AI ethics is quickly expanding, with researchers and academics focused on establishing frameworks and methods to identify and eliminate bias in AI systems, assure transparency, and address other ethical concerns. This research can help practitioners and policymakers.


Human-Centered AI Market Segment Insights


Human-Centered AI Market Function Insight


The Human-Centered AI Market, in this report, has been segmented based on Function into assistance and support, safety and security, decision-making & support, workflow automation, collaboration and others.


The assistance and support segment holds the largest share of the total market share while. AI-powered aid and support systems can help organizations improve customer service by providing round-the-clock assistance, answering inquiries, and addressing issues. Second, AI can be used to automate processes such as appointment scheduling, customer record management, and product suggestions. This allows human workers to concentrate on more complex activities, such as delivering individualized customer support. Third, artificial intelligence (AI) can be used to collect and analyze data in order to find trends and patterns that can help organizations enhance their products and services. Because of its capacity to improve customer service, automate repetitive operations, and ensure 24/7 availability, assistance and support AI systems have experienced extensive acceptance across a variety of industries. They provide instant benefit in the form of cost reductions and better customer experiences.


Human-Centered AI Market Application Insights


The Human-Centered AI Market, in this report, has been segmented on the basis of Application into medical diagnostic, chatbots and virtual assistants, personalized learning, fraud detection & risk assessment, quality control, and human resources.


Chatbots and virtual assistants holds the largest share of the total share. Chatbots and virtual assistants can provide customer care 24 hours a day, seven days a week, which is becoming increasingly vital as organizations shift to a more digital-first approach. Second, chatbots and virtual assistants can be used to automate processes such as appointment scheduling, answering enquiries, and problem resolution. This allows human workers to concentrate on more complex activities, such as delivering individualized customer support. Third, chatbots and virtual assistants can be used to collect and analyze data in order to find trends and patterns that will assist businesses in improving their products and services.AI can be used to automate operations like as staff recruitment, onboarding, and training. This allows human resources specialists to concentrate on more important tasks.


Human-Centered AI Market End User Insight


The Human-Centered AI Market, in this report, has been segmented based on End User into healthcare, automobile, education, retail & e-commerce, transportation & logistics, manufacturing, and others.


The healthcare segment holds the largest share of the total market share while. Artificial intelligence is being utilized to create new diagnostic instruments and improve the accuracy of existing ones. This results in better patient outcomes and lower expenditures. Second, artificial intelligence is being utilized to personalize treatment programs for patients based on their unique needs and illnesses. This results in higher patient satisfaction and better clinical outcomes. Third, AI is being utilized to automate operations including as appointment scheduling, patient record management, and reminders. This frees up healthcare personnel to focus on more complex responsibilities, such as patient care.


Human-Centered AI Market- Regional Insights


Based on Region, the global Human-Centered AI is segmented into North America, Europe, Asia-Pacific, Middle East & Africa, and South America. Further, the major countries studied in the market report are the U.S., Canada, Germany, UK, Italy, Spain, China, Japan, India, Australia, UAE, and Brazil.


The North America Human-Centered AI market is a growing region. North America was one of the first to use AI technology. This is owing to the region's significant investment in R&D, as well as the existence of a high number of AI companies and research organizations. North America places a high value on innovation and research. This is reflected in the number of AI startups and research institutes in the region, as well as government and commercial investment in AI research and development. HCAI is being utilized to improve customer service, personalize product recommendations, and manage inventories more effectively. One of the most well-known examples is Amazon's use of AI to propose products to customers.


The Asia Pacific Human-Centered AI market is having highest growth rate. Asia-Pacific has a huge and expanding population, as well as a significant demand for healthcare, education, and other services that AI can improve. This is also propelling the market in this region forward. Asia-Pacific has a robust manufacturing industry that is leveraging artificial intelligence to automate activities, increase quality control, and optimize production processes. This is also propelling the market in this region forward.


FIGURE 2: HUMAN-CENTERED AI MARKET SIZE BY REGION 2022 VS 2032, (USD BILLION)


HUMAN-CENTERED AI MARKET SIZE BY REGION 2022 VS 2032


Source: Secondary Research, Primary Research, MRFR Database, and Analyst Review


Human-Centered AI Market- Key Market Players and Competitive Insights


Major players in the Human-Centered AI Market are making substantial investments in research and development to expand their product/service portfolios, contributing to the market's robust growth. These market leaders are implementing various strategic initiatives to expand their global presence. Key developments include new product/service launches, mergers and acquisitions, contractual agreements, increased investments, and collaborations with other organizations. Given the competitive and evolving market landscape, competitors in the identity theft protection services industry are focusing on cost-effective offerings to thrive and expand.


Some of the key players are focusing small and medium enterprise size by customizing offerings to reduce operational costs as a primary business strategy to benefit customers and expand market share. In recent years, the financial industry vertical has witnessed significant advancements in the human-centered AI industry. Key market players, including IBM Corporation, Microsoft Corporation, Google LLC, Amazon Inc., Apple Inc., OpenAI, NVIDIA Corporation, Salesforce Inc., Nuance Communications, Cognizant, Accenture, Affectiva, Sentient Technologies, BenevolentAI and Zebra Technologies  and others, are driving innovation in human-centered AI, pushing the boundaries of computational capabilities.


Human-Centered AI Market- Key Companies Include



  • IBM Corporation

  • Microsoft Corporation

  • Google LLC

  • Amazon Inc.

  • Apple Inc.

  • OpenAI

  • NVIDIA Corporation

  • Salesforce Inc.

  • Nuance Communications

  • Cognizant

  • Accenture

  • Affectiva

  • Sentient Technologies

  • BenevolentAI

  • Zebra Technologies


Human-Centered AI Market- Industry Developments


June 2023 - PepsiCo, Inc. has announced a partnership with the Stanford Institute for Human-Centered Artificial Intelligence, a non-profit dedicated to leading and shaping the future of artificial intelligence. PepsiCo intends to be the worldwide corporate leader in industrialized AI applications and responsible AI as the first CPG firm to join Stanford HAI's Corporate Affiliate Program, gaining insights that promote research, education, policy, and practice throughout the industry.


Human-Centered AI Market- Market Segmentation


Human-Centered AI Market- Function Outlook



  • Assistance and Support

  • Safety and Security

  • Decision-Making & Support

  • Workflow Automation

  • Collaboration

  • Others


Human-Centered AI Market- Application Outlook



  • Medical Diagnostic

  • Chatbots and Virtual Assistants

  • Personalized Learning

  • Fraud Detection & Risk Assessment

  • Quality Control

  • Human Resources

  • Others


Human-Centered AI Market- End User Outlook



  • Healthcare

  • Automobile

  • Education

  • Retail & E-commerce

  • Transportation & Logistics

  • Manufacturing

  • Others


Human-Centered AI Market- Regional Outlook



  • North America

    • US

    • Canada

    • Mexico



  • Europe

    • Germany

    • France

    • UK

    • Italy

    • Spain

    • Rest of Europe



  • Asia-Pacific

    • China

    • Japan

    • India

    • South Korea

    • Australia

    • Rest of Asia-Pacific



  • Middle East & Africa

    • Saudi Arabia

    • UAE

    • South Africa

    • Rest of the Middle East & Africa



  • South America

    • Brazil

    • Argentina

    • Chile

    • Rest of South America





Report Scope:

Report Attribute/Metric Details
Market Size 2022 USD 8.06 Billion
Market Size 2023 USD 9.35 Billion
Market Size 2032 USD 50.39 Billion
Compound Annual Growth Rate (CAGR) 20.6% (2023-2032)
Base Year 2022
Market Forecast Period 2023-2032
Historical Data 2018- 2022
Market Forecast Units Value (USD Billion)
Report Coverage Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends
Segments Covered Function, Application, End User and Region
Geographies Covered Europe, North America, Asia-Pacific, Middle East & Africa, and South America
Countries Covered US, Canada, Mexico, Germany, France, UK, Italy, Spain, China, Japan, India, South Korea, Australia, Saudi Arabia, UAE, South Africa, Brazil, Argentina, Chile, and others.
Key Companies Profiled IBM Corporation, Microsoft Corporation, Google LLC, Amazon Inc., Apple Inc., OpenAI, NVIDIA Corporation, Salesforce Inc., Nuance Communications, Cognizant, Accenture, Affectiva, Sentient Technologies, BenevolentAI and Zebra Technologies.
Key Market Opportunities 路聽聽聽聽聽聽 The Emphasis on Ethical Considerations in AI Development is Growing Stronger. 路聽聽聽聽聽聽 Significant Growth of Human-AI Collaboration 路聽聽聽聽聽聽 Increasing Use of AI-powered Educational Platforms
Key Market Dynamics 路聽聽聽聽聽聽 Growing Demand for AI in Medical Diagnosis 路聽聽聽聽聽聽 Increasing Use of AI to Personalize Experiences for Users


Frequently Asked Questions (FAQ) :

The Human-Centered AI Market was valued at USD 8.06 Billion in 2022.

The global market is projected to grow at a CAGR of 20.6% during the forecast period, 2023-2032.

North America had the largest share of the global market.

The key players in the market are IBM Corporation, Microsoft Corporation, Google LLC, Amazon Inc., Apple Inc., OpenAI, NVIDIA Corporation, Salesforce Inc., Nuance Communications, Cognizant, Accenture, Affectiva, Sentient Technologies, BenevolentAI and Zebra Technologies.

Key Questions Answered

  • Global Market Outlook
  • In-depth analysis of global and regional trends
  • Analyze and identify the major players in the market, their market share, key developments, etc.
  • To understand the capability of the major players based on products offered, financials, and strategies.
  • Identify disrupting products, companies, and trends.
  • To identify opportunities in the market.
  • Analyze the key challenges in the market.
  • Analyze the regional penetration of players, products, and services in the market.
  • Comparison of major players鈥 financial performance.
  • Evaluate strategies adopted by major players.
  • Recommendations
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