CRM Software Market Research Report - Global Forecast to 2027

CRM-Software-Marktforschungsbericht: nach Unternehmensgröße (KMU, große Unternehmen), Bereitstellung (Cloud, On Premise), Anwendung (Fertigung, Kundenservice, soziale Netzwerke, Lieferkette und Vertrieb) und vertikal - Prognose bis 2027

ID: MRFR/ICT/3512-HCR | August 2022 | Region: Global | 100 Pages         

TABLE OF CONTENTS

1 Executive Summary

2 Scope of the Report

2.1 Market Definition

2.2 Scope of the Study

2.2.1 Research Objectives

2.2.2 Assumptions & Limitations

2.3 Markets Structure

3 Market Research Methodology

3.1 Research Process

3.2 Secondary Research

3.3 Primary Research

3.4 Forecast Model

4 Market Landscape

4.1 Five Forces Analysis

4.1.1 Threat of New Entrants

4.1.2 Bargaining power of buyers

4.1.3 Threat of substitutes

4.1.4 Segment rivalry

4.2 Value Chain/Supply Chain of Global CRM Software Market

5 Industry Overview of Global CRM Software Market

5.1 Introduction

5.2 Growth Drivers

5.3 Impact analysis

5.4 Market Challenges

6 Market Trends

6.1 Introduction

6.2 Growth Trends

6.3 Impact analysis

7. Global CRM Software Market by Organization Size

7.1 Introduction

7.2 SMEs

7.2.1 Market Estimates & Forecast, 2020-2027

7.2.2 Market Estimates & Forecast by Region, 2020-2027

7.3 Large Enterprises

7.3.1 Market Estimates & Forecast, 2020-2027

7.3.2 Market Estimates & Forecast by Region, 2020-2027

8. Global CRM Software Market by Deployment

8.1 Introduction

8.2 Cloud

8.2.1 Market Estimates & Forecast, 2020-2027

8.2.2 Market Estimates & Forecast by Region, 2020-2027

8.3 On Premise

8.3.1 Market Estimates & Forecast, 2020-2027

8.3.2 Market Estimates & Forecast by Region, 2020-2027

9. Global CRM Software Market by Application

9.1 Introduction

9.2 Sales

9.2.1 Market Estimates & Forecast, 2020-2027

9.2.2 Market Estimates & Forecast by Region, 2020-2027

9.3 Marketing

9.3.1 Market Estimates & Forecast, 2020-2027

9.3.2 Market Estimates & Forecast by Region, 2020-2027

9.4 Manufacturing

9.4.1 Market Estimates & Forecast, 2020-2027

9.4.2 Market Estimates & Forecast by Region, 2020-2027

9.5 Customer Service

9.5.1 Market Estimates & Forecast, 2020-2027

9.5.2 Market Estimates & Forecast by Region, 2020-2027

9.6 Social Networking

9.6.1 Market Estimates & Forecast, 2020-2027

9.6.2 Market Estimates & Forecast by Region, 2020-2027

9.7 Supply Chain

9.7.1 Market Estimates & Forecast, 2020-2027

9.7.2 Market Estimates & Forecast by Region, 2020-2027

9.8 Distribution

9.8.1 Market Estimates & Forecast, 2020-2027

9.8.2 Market Estimates & Forecast by Region, 2020-2027

9.9 Others

9.9.1 Market Estimates & Forecast, 2020-2027

9.9.2 Market Estimates & Forecast by Region, 2020-2027

10. Global CRM Software Market by Vertical

10.1 Introduction

10.2 BFSI

10.2.1 Market Estimates & Forecast, 2020-2027

10.2.2 Market Estimates & Forecast by Region, 2020-2027

10.3 Healthcare

10.3.1 Market Estimates & Forecast, 2020-2027

10.3.2 Market Estimates & Forecast by Region, 2020-2027

10.4 Manufacturing

10.4.1 Market Estimates & Forecast, 2020-2027

10.4.2 Market Estimates & Forecast by Region, 2020-2027

10.5 IT & Telecommunication

10.5.1 Market Estimates & Forecast, 2020-2027

10.5.2 Market Estimates & Forecast by Region, 2020-2027

10.6 Media & Entertainment

10.6.1 Market Estimates & Forecast, 2020-2027

10.6.2 Market Estimates & Forecast by Region, 2020-2027

10.7 Energy & Utilities

10.7.1 Market Estimates & Forecast, 2020-2027

10.7.2 Market Estimates & Forecast by Region, 2020-2027

10.8 Others

10.8.1 Market Estimates & Forecast, 2020-2027

10.8.2 Market Estimates & Forecast by Region, 2020-2027

11. Global CRM Software Market by Region

11.1 Introduction

11.2 North America

11.2.1 Market Estimates & Forecast, 2020-2027

11.2.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.2.3 Market Estimates & Forecast by Deployment, 2020-2027

11.2.4 Market Estimates & Forecast by Application, 2020-2027

11.2.5 Market Estimates & Forecast by Vertical, 2020-2027

11.2.6 U.S.

11.2.6.1 Market Estimates & Forecast, 2020-2027

11.2.6.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.2.6.3 Market Estimates & Forecast by Deployment, 2020-2027

11.2.6.4 Market Estimates & Forecast by Application, 2020-2027

11.2.6.5 Market Estimates & Forecast by Vertical, 2020-2027

11.2.7 Canada

11.2.7.1 Market Estimates & Forecast, 2020-2027

11.2.7.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.2.7.3 Market Estimates & Forecast by Deployment, 2020-2027

11.2.7.4 Market Estimates & Forecast by Application, 2020-2027

11.2.7.5 Market Estimates & Forecast by Vertical, 2020-2027

11.2.8 Mexico

11.2.8.1 Market Estimates & Forecast, 2020-2027

11.2.8.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.2.8.3 Market Estimates & Forecast by Deployment, 2020-2027

11.2.8.4 Market Estimates & Forecast by Application, 2020-2027

11.2.8.5 Market Estimates & Forecast by Vertical, 2020-2027

11.3 Europe

11.3.1 Market Estimates & Forecast, 2020-2027

11.3.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.3.3 Market Estimates & Forecast by Deployment, 2020-2027

11.3.4 Market Estimates & Forecast by Application, 2020-2027

11.3.5 Market Estimates & Forecast by Vertical, 2020-2027

11.3.6 Germany

11.3.6.1 Market Estimates & Forecast, 2020-2027

11.3.6.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.3.6.3 Market Estimates & Forecast by Deployment, 2020-2027

11.3.6.4 Market Estimates & Forecast by Application, 2020-2027

11.3.6.5 Market Estimates & Forecast by Vertical, 2020-2027

11.3.7 France

11.3.7.1 Market Estimates & Forecast, 2020-2027

11.3.7.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.3.7.3 Market Estimates & Forecast by Deployment, 2020-2027

11.3.7.4 Market Estimates & Forecast by Application, 2020-2027

11.3.7.5 Market Estimates & Forecast by Vertical, 2020-2027

11.3.8 Italy

11.3.8.1 Market Estimates & Forecast, 2020-2027

11.3.8.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.3.8.3 Market Estimates & Forecast by Deployment, 2020-2027

11.3.8.4 Market Estimates & Forecast by Application, 2020-2027

11.3.8.5 Market Estimates & Forecast by Vertical, 2020-2027

11.3.9 Spain

11.3.9.1 Market Estimates & Forecast, 2020-2027

11.3.9.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.3.9.3 Market Estimates & Forecast by Deployment 2020-2027

11.3.9.4 Market Estimates & Forecast by Application, 2020-2027

11.3.9.5 Market Estimates & Forecast by Vertical, 2020-2027

11.3.10 U.K

11.3.10.1 Market Estimates & Forecast, 2020-2027

11.3.10.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.3.10.3 Market Estimates & Forecast by Deployment, 2020-2027

11.3.10.4 Market Estimates & Forecast by Application, 2020-2027

11.3.10.5 Market Estimates & Forecast by Vertical, 2020-2027

11.4 Asia Pacific

11.4.1 Market Estimates & Forecast, 2020-2027

11.4.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.4.3 Market Estimates & Forecast by Deployment, 2020-2027

11.4.4 Market Estimates & Forecast by Application, 2020-2027

11.4.5 Market Estimates & Forecast by Vertical, 2020-2027

11.4.6 China

11.4.6.1 Market Estimates & Forecast, 2020-2027

11.4.6.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.4.6.3 Market Estimates & Forecast by Deployment, 2020-2027

11.4.6.4 Market Estimates & Forecast by Application, 2020-2027

11.4.6.5 Market Estimates & Forecast by Vertical, 2020-2027

11.4.7 India

11.4.7.1 Market Estimates & Forecast, 2020-2027

11.4.7.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.4.7.3 Market Estimates & Forecast by Deployment, 2020-2027

11.4.7.4 Market Estimates & Forecast by Application, 2020-2027

11.4.7.5 Market Estimates & Forecast by Application, 2020-2027

11.4.8 Japan

11.4.8.1 Market Estimates & Forecast, 2020-2027

11.4.8.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.4.8.3 Market Estimates & Forecast by Deployment, 2020-2027

11.4.8.4 Market Estimates & Forecast by Application, 2020-2027

11.4.8.5 Market Estimates & Forecast by Application, 2020-2027

11.4.9 Rest of Asia Pacific

11.4.9.1 Market Estimates & Forecast, 2020-2027

11.4.9.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.4.9.3 Market Estimates & Forecast by Deployment, 2020-2027

11.4.9.4 Market Estimates & Forecast by Application, 2020-2027

11.4.9.5 Market Estimates & Forecast by Application, 2020-2027

11.5 Rest of the World

11.5.1 Market Estimates & Forecast, 2020-2027

11.5.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.5.3 Market Estimates & Forecast by Deployment, 2020-2027

11.5.4 Market Estimates & Forecast by Application, 2020-2027

11.5.5 Market Estimates & Forecast by Application, 2020-2027

11.5.6 Middle East & Africa

11.5.6.1 Market Estimates & Forecast, 2020-2027

11.5.6.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.5.6.3 Market Estimates & Forecast by Deployment, 2020-2027

11.5.6.4 Market Estimates & Forecast by Application, 2020-2027

11.5.6.5 Market Estimates & Forecast by Application, 2020-2027

11.5.7 Latin America

11.5.7.1 Market Estimates & Forecast, 2020-2027

11.5.7.2 Market Estimates & Forecast by Organization Size, 2020-2027

11.5.7.3 Market Estimates & Forecast by Deployment, 2020-2027

11.5.7.4 Market Estimates & Forecast by Application, 2020-2027

11.5.7.5 Market Estimates & Forecast by Application, 2020-2027

12. Company Landscape

13. Company Profiles

13.1 Salesforce.com

13.1.1 Company Overview

13.1.2 Product/Business Segment Overview

13.1.3 Financial Updates

13.1.4 Key Developments

13.2 SAP SE

13.2.1 Company Overview

13.2.2 Product/Business Segment Overview

13.2.3 Financial Updates

13.2.4 Key Developments

13.3 Oracle Corporation

13.3.1 Company Overview

13.3.2 Product/Business Segment Overview

13.3.3 Financial Updates

13.3.4 Key Developments

13.4 Microsoft Corporation

13.4.1 Company Overview

13.4.2 Product/Business Segment Overview

13.4.3 Financial Updates

13.4.4 Key Developments

13.5 Adobe Systems

13.5.1 Company Overview

13.5.2 Product/Business Segment Overview

13.5.3 Financial Updates

13.5.4 Key Developments

13.6 Amdocs

13.6.1 Company Overview

13.6.2 Product/Business Segment Overview

13.6.3 Financial Updates

13.6.4 Key Developments

13.7 Convergys Corporation

13.7.1 Company Overview

13.7.2 Product/Business Segment Overview

13.7.3 Financial Updates

13.7.4 Key Developments

13.8 Huawei Technologies Co. Ltd

13.8.1 Company Overview

13.8.2 Product/Business Segment Overview

13.8.3 Financial Updates

13.8.4 Key Developments

13.9 Infor Global Solutions, Inc.

13.9.1 Company Overview

13.9.2 Product/Business Segment Overview

13.9.3 Financial Updates

13.9.4 Key Developments

13.10 SAS Institute Inc.

13.10.1 Company Overview

13.10.2 Product/Business Segment Overview

13.10.3 Financial Updates

13.10.4 Key Developments

13.11 SYNNEX Corporation

13.11.1 Company Overview

13.11.2 Product/Business Segment Overview

13.11.3 Financial Updates

13.11.4 Key Developments

13.12 The Sage Group Plc.

13.12.1 Company Overview

13.12.2 Product/Business Segment Overview

13.12.3 Financial Updates

13.12.4 Key Developments

13.13 Verint Systems Inc.

13.13.1 Company Overview

13.13.2 Product/Business Segment Overview

13.13.3 Financial Updates

13.13.4 Key Developments

13.14 IBM Corporation

13.14.1 Company Overview

13.14.2 Product/Business Segment Overview

13.14.3 Financial Updates

13.14.4 Key Developments

13.15 SugarCRM

13.15.1 Company Overview

13.15.2 Product/Business Segment Overview

13.15.3 Financial Updates

13.15.4 Key Developments

13.16 NICE Ltd.

13.16.1 Company Overview

13.16.2 Product/Business Segment Overview

13.16.3 Financial Updates

13.16.4 Key Developments

13.17 IMS Health

13.17.1 Company Overview

13.17.2 Product/Business Segment Overview

13.17.3 Financial Updates

13.17.4 Key Developments

13.18 NetSuite Inc.

13.18.1 Company Overview

13.18.2 Product/Business Segment Overview

13.18.3 Financial Updates

13.18.4 Key Developments

13.19 ZOHO Corporation

13.19.1 Company Overview

13.19.2 Product/Business Segment Overview

13.19.3 Financial Updates

13.19.4 Key Developments

13.20 Infusionsoft

13.20.1 Company Overview

13.20.2 Product/Business Segment Overview

13.20.3 Financial Updates

13.20.4 Key Developments

14 Conclusion

LIST OF TABLES

Table 1 Global CRM Software Market: By Region, 2020-2027

Table 2 North America CRM Software Market: By Country, 2020-2027

Table 3 Europe CRM Software Market: By Country, 2020-2027

Table 4 Asia-Pacific CRM Software Market: By Country, 2020-2027

Table 5 Middle East & Africa CRM Software Market: By Country, 2020-2027

Table 6 Latin America CRM Software Market: By Country, 2020-2027

Table 7 Global CRM Software by Organization Size Market: By Regions, 2020-2027

Table 8 North America CRM Software by Organization Size Market: By Country, 2020-2027

Table 9 Europe CRM Software by Organization Size Market: By Country, 2020-2027

Table10 Asia-Pacific CRM Software by Organization Size Market: By Country, 2020-2027

Table11 Middle East & Africa CRM Software by Organization Size Market: By Country, 2020-2027

Table12 Latin America CRM Software by Organization Size Market: By Country, 2020-2027

Table13 Global CRM Software by Deployment Market: By Regions, 2020-2027

Table14 North America CRM Software by Deployment Market: By Country, 2020-2027

Table15 Europe CRM Software by Deployment Market: By Country, 2020-2027

Table16 Asia-Pacific CRM Software by Deployment Market: By Country, 2020-2027

Table17 Middle East & Africa CRM Software by Deployment Market: By Country, 2020-2027

Table18 Latin America CRM Software by Deployment Market: By Country, 2020-2027

Table19 Global CRM Software by Application Market: By Regions, 2020-2027

Table20 North America CRM Software by Application Market: By Country, 2020-2027

Table21 Europe CRM Software by Application Market: By Country, 2020-2027

Table22 Asia-Pacific CRM Software by Application Market: By Country, 2020-2027

Table23 Middle East & Africa CRM Software by Application Market: By Country, 2020-2027

Table24 Latin America CRM Software by Application Market: By Country, 2020-2027

Table25 Global CRM Software by Vertical Market: By Regions, 2020-2027

Table26 North America CRM Software for Vertical Market: By Country, 2020-2027

Table27 Europe CRM Software for Vertical Market: By Country, 2020-2027

Table28 Asia-Pacific CRM Software for Vertical Market: By Country, 2020-2027

Table29 Middle East & Africa CRM Software for Vertical Market: By Country, 2020-2027

Table30 Latin America CRM Software for Vertical Market: By Country, 2020-2027

Table31 Global Organization Size Market: By Region, 2020-2027

Table32 Global Deployment Market: By Region, 2020-2027

Table33 Global Application Market: By Region, 2020-2027

Table34 Global Vertical Market: By Region, 2020-2027

Table35 North America CRM Software Market, By Country

Table36 North America CRM Software Market, By Organization Size

Table37 North America CRM Software Market, By Deployment

Table38 North America CRM Software Market, By Application

Table39 North America CRM Software Market, By Vertical

Table40 Europe: CRM Software Market, By Country

Table41 Europe: CRM Software Market, By Organization Size

Table42 Europe: CRM Software Market, By Deployment

Table 43 Europe: CRM Software Market, By Application

Table 44 Europe: CRM Software Market, By Vertical

Table45 Asia-Pacific: CRM Software Market, By Country

Table46 Asia-Pacific: CRM Software Market, By Organization Size

Table47 Asia-Pacific: CRM Software Market, By Deployment

Table 48 Asia-Pacific: CRM Software Market, By Application

Table 49 Asia-Pacific: CRM Software Market, By Vertical

Table50 Middle East & Africa: CRM Software Market, By Country

Table51 Middle East & Africa CRM Software Market, By Organization Size

Table52 Middle East & Africa CRM Software Market, By Deployment

Table53 Middle East & Africa: CRM Software Market, By Application

Table54 Middle East & Africa: CRM Software Market, By Vertical

Table55 Latin America: CRM Software Market, By Country

Table56 Latin America CRM Software Market, By Organization Size

Table57 Latin America CRM Software Market, By Deployment

Table58 Latin America: CRM Software Market, By Application

Table59 Latin America: CRM Software Market, By Vertical

LIST OF FIGURES

FIGURE 1 Global CRM Software Market Segmentation

FIGURE 2 Forecast Methodology

FIGURE 3 Five Forces Analysis of Global CRM Software Market

FIGURE 4 Value Chain of Global CRM Software Market

FIGURE 5 Share of Global CRM Software Market in 2020, by country (in %)

FIGURE 6 Global CRM Software Market, 2020-2027,

FIGURE 7 Sub segments of Organization Size

FIGURE 8 Global CRM Software Market size by Organization Size, 2020

FIGURE 9 Share of Global CRM Software Market by Organization Size, 2020-2027

FIGURE 10 Global CRM Software Market size by Deployment, 2020

FIGURE 11 Share of Global CRM Software Market by Deployment, 2020-2027

FIGURE 12 Global CRM Software Market size by Application, 2020-2027

FIGURE 13 Share of Global CRM Software Market by Application, 2020-2027

FIGURE 14 Global CRM Software Market size by Vertical, 2020-2027

FIGURE 15 Share of Global CRM Software Market by Vertical, 2020-2027

CRM-Softwaremarkt

Die Marktgröße für CRM-Software soll bis 2023 um 6% CAGR wachsen

$38.4 billion

市場規模


6%

CAGR


North America

支配的な地域

2020-2027

予測期間

セグメンテーション

By Deployment Cloud On Premise
By Region Asia Pacific North America Europe

キープレーヤー

  • Salesforce.com (U.S.)
  • SAP AG (Germany)
  • Oracle Corporation (U.S.)
  • Microsoft Corporation (U.S.)
  • Adobe Systems Inc. (U.S.)
  • Amdocs (U.S.)
  • Convergys Corporation (U.S.)
  • Huawei Technologies Co. Ltd (China)
  • Infor Global Solutions Inc. (U.S.)
  • SAS Institute Inc. (U.S.)
  • SYNNEX Corporation (U.S.)
  • The Sage Group Plc (U.K)
  • Verint Systems Inc. (U.S.)
  • IBM Corporation (U.S.)
  • SugarCRM (U.S.)
  • NICE Ltd. (Israel)
  • IMS Health (U.S.)
  • NetSuite Inc. (U.S.)
  • ZOHO Corporation (India) and Infusionsoft (U.S.)

運転手

  • Increasing use of web-based interfaces and social computing are major factors driving the growth of the CRM software market
  • increasing deployment of CRM software in banking and financial services sector is boosting the growth of the market
  • growing demand for hosted services from small and medium business units is set to drive the growth of the market
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Marktübersicht für CRM-Software



Es wird erwartet, dass der Markt für CRM-Software im Laufe der Prognosezeitraum 2017-2023.

CRM- oder Customer Relationship Management-Software bezieht sich auf Strategien oder Technologien, mit denen ein Unternehmen Kundeninteraktionen während des gesamten Verbraucherlebenszyklus analysiert. CRM-Software wurde entwickelt, um Informationen von Kunden über verschiedene Kanäle hinweg zusammenzustellen, mit dem grundlegenden Ziel, Geschäftsbeziehungen aufrechtzuerhalten. Es hilft den Unternehmen, mit ihren Kunden in Verbindung zu bleiben und die Rentabilität zu verbessern, und hilft auch bei der Rationalisierung der Arbeitsprozesse.


Technologieriesen wie IBM Corporation, Oracle Corporation, Salesforce.com, SAP AG, Microsoft Corporation, Adobe Systems Inc., Amdocs, Convergys Corporation und Huawei Technologies Co. Ltd sind einige wichtige Akteure auf dem globalen CRM-Softwaremarkt. Salesforce erwarb Demandware für 2,8 Milliarden US-Dollar und erweiterte damit das Angebot an E-Commerce- und Einzelhandelsanwendungen. Die Umsätze von Demandware werden in die Commerce Cloud von Salesforce angerechnet. Im Rahmen einer ähnlichen Strategie erwarb Adobe Livefyre, einen Entwickler für Inhaltskuration und Zielgruppenbindung, der Marken Zugriff auf Milliarden von nutzergenerierten Inhalten bietet, die in Echtzeit gestreamt werden können, direkt auf ihre Websites, Anzeigen, E-Mails, Fernseher, digitale Werbetafeln und Apps.


Die zunehmende Nutzung webbasierter Schnittstellen und Social Computing sind wichtige Faktoren für das Wachstum des CRM-Softwaremarktes. Darüber hinaus fördert der zunehmende Einsatz von CRM-Software im Bank- und Finanzdienstleistungssektor das Wachstum des Marktes. Auch die wachsende Nachfrage nach Hosted Services aus kleinen und mittleren Geschäftsbereichen wird das Wachstum des Marktes vorantreiben. Die zunehmende Beliebtheit von Social CRM und Mobile CRM ist ein weiterer Faktor, der für das Wachstum des CRM-Softwaremarktes verantwortlich ist.


Das Bereitstellungssegment des CRM-Softwaremarktes ist in Cloud und on Premise unterteilt. Es wird jedoch erwartet, dass das Teilsegment der Cloud-basierten Bereitstellung den größten Marktanteil des CRM-Softwaremarktes halten wird und im Prognosezeitraum aufgrund des zunehmenden Einsatzes von Cloud-basierten CRM-Modulen voraussichtlich auch am höchsten wachsen wird.


Die nordamerikanische Region hält den größten Marktanteil auf der ganzen Welt, gefolgt von Europa und der Region Asien-Pazifik. Die USA und Kanada dominieren den nordamerikanischen Markt aufgrund der zunehmenden technologischen Verbesserungen und der Verbreitung intelligenter vernetzter Geräte in der Region. Darüber hinaus verfügt die Region über eine gut etablierte Infrastruktur, die eine schnellere Implementierung fortschrittlicher Technologien ermöglicht. Darüber hinaus ist die zunehmende Akzeptanz von Cloud-basierten CRM-Modulen ein weiterer wichtiger Faktor für das Wachstum des CRM-Softwaremarktes in der Region.


Globaler Markt für CRM Global CRM Software Market Image


Die wichtigsten Akteure


Einige der führenden Akteure auf dem globalen CRM-Softwaremarkt sind Salesforce.com (USA), SAP AG (Deutschland), Oracle Corporation (USA), Microsoft Corporation (USA), Adobe Systems Inc. (USA), Amdocs (USA), Convergys Corporation (USA), Huawei Technologies Co. Ltd (China), Infor Global Solutions, Inc. (USA), SAS Institute Inc. (USA), SYNNEX Corporation (USA), The Sage Group Plc (Großbritannien), Verint Systems Inc. (USA), IBM Corporation (USA), SugarCRM (USA), NICE Ltd. (Israel), IMS Health (USA), NetSuite Inc. (USA), ZOHO Corporation (USA) Indien) und Infusionsoft (USA).


Regionale Analyse


Der globale Markt wird im asiatisch-pazifischen Raum, Nordamerika, Europa und dem Rest der Welt untersucht. Es wurde beobachtet, dass Nordamerika schätzungsweise den größten Marktanteil ausmacht, während der asiatisch-pazifische Raum im Prognosezeitraum voraussichtlich am schnellsten wachsen wird. Das Marktwachstum in Nordamerika ist auf technologische Fortschritte und die zunehmende Akzeptanz Cloud-basierter Technologien in verschiedenen Branchen zurückzuführen.


Zielpublikum



  • Technologie-Investoren

  • Forschungs-/Beratungsunternehmen

  • Anbieter von Technologielösungen

  • Regierungsstellen

  • Aufsichtsbehörden

  • Corporate

Report Scope:
Report Attribute/Metric Details
  Market Size   USD 38.4 billion
  CAGR   6%
  Base Year   2019
  Forecast Period   2020-2027
  Historical Data   2018
  Forecast Units   Value (USD Billion)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   By Organization Size, Application
  Geographies Covered   North America, Europe, Aisa Pacific
  Key Vendors   Salesforce.com (U.S.) SAP AG (Germany) Oracle Corporation (U.S.) Microsoft Corporation (U.S.) Adobe Systems Inc. (U.S.) Amdocs (U.S.) Convergys Corporation (U.S.) Huawei Technologies Co. Ltd (China) Infor Global Solutions Inc. (U.S.) SAS Institute Inc. (U.S.) SYNNEX Corporation (U.S.) The Sage Group Plc (U.K) Verint Systems Inc. (U.S.) IBM Corporation (U.S.) SugarCRM (U.S.) NICE Ltd. (Israel) IMS Health (U.S.) NetSuite Inc. (U.S.) ZOHO Corporation (India) and Infusionsoft (U.S.)
  Key Market Opportunities   
  Key Market Drivers   Increasing use of web-based interfaces and social computing are major factors driving the growth of the CRM software market


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Frequently Asked Questions (FAQ) :

The CRM software market is expected to register 6% CAGR over the assessment period.

By the end of the review period, the market will be valued at around USD 35 Bn approximately.

Some of the global leaders operating in the market are Microsoft Corporation (U.S.), Amdocs (U.S.), Convergys Corporation (U.S.), and Adobe Systems Inc. (U.S.) among others.

By application, the CRM software market covers sales, manufacturing, marketing, customer service, supply chain, distribution, social networking, and others.

North America is estimated to account for the highest share of the global market in the coming years.