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Internet Of Things In Retail Market

ID: MRFR/ICT/31601-HCR
100 Pages
Aarti Dhapte
October 2025

Internet of Things in Retail Market Research Report: By Application (Inventory Management, Smart Shelves, Customer Engagement, Supply Chain Management, Sales Marketing Automation), By Technology (RFID, Bluetooth, Wi-Fi, NFC, Cloud Computing), By End Use (Supermarkets, Convenience Stores, Specialty Stores, Online Retail, Department Stores), By Solution (Hardware, Software, Services) and By Regional (North America, Europe, South America, Asia Pacific, Middle East and Africa) - Forecast to 2035

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Internet Of Things In Retail Market Summary

As per MRFR analysis, the Internet of Things in Retail Market Size was estimated at 45.65 USD Billion in 2024. The Internet of Things in Retail industry is projected to grow from 50.3 USD Billion in 2025 to 132.77 USD Billion by 2035, exhibiting a compound annual growth rate (CAGR) of 10.19 during the forecast period 2025 - 2035.

Key Market Trends & Highlights

The Internet of Things in Retail Market is poised for substantial growth driven by technological advancements and evolving consumer expectations.

  • North America remains the largest market for IoT in retail, showcasing a robust demand for innovative solutions.
  • Asia-Pacific is emerging as the fastest-growing region, reflecting a rapid adoption of IoT technologies among retailers.
  • Inventory management continues to dominate the market, while smart shelves are gaining traction as a fast-growing segment.
  • Key drivers such as data-driven decision making and supply chain optimization are propelling the market forward.

Market Size & Forecast

2024 Market Size 45.65 (USD Billion)
2035 Market Size 132.77 (USD Billion)
CAGR (2025 - 2035) 10.19%

Major Players

Amazon (US), Microsoft (US), IBM (US), Google (US), SAP (DE), Cisco (US), Oracle (US), Honeywell (US), Siemens (DE), Samsung (KR)

Internet Of Things In Retail Market Trends

The Internet of Things in Retail Market is currently experiencing a transformative phase, characterized by the integration of advanced technologies that enhance operational efficiency and customer engagement. Retailers are increasingly adopting IoT solutions to streamline inventory management, optimize supply chains, and personalize shopping experiences. This shift appears to be driven by the need for real-time data analytics, which enables businesses to make informed decisions and respond swiftly to market demands. Furthermore, the proliferation of smart devices and connected systems is reshaping the retail landscape, allowing for seamless interactions between consumers and brands. As a result, the market is likely to witness a surge in innovative applications that leverage IoT capabilities, fostering a more connected and responsive retail environment. In addition, the Internet of Things in Retail Market seems poised for growth as retailers explore new avenues for enhancing customer satisfaction. The implementation of smart shelves, automated checkout systems, and personalized marketing strategies indicates a trend towards creating more engaging shopping experiences. Moreover, the emphasis on sustainability and efficiency suggests that IoT technologies will play a crucial role in reducing waste and optimizing resource utilization. Overall, the future of the Internet of Things in Retail Market appears bright, with numerous opportunities for businesses to leverage technology for competitive advantage.

Enhanced Customer Experience

Retailers are increasingly focusing on utilizing IoT technologies to create personalized shopping experiences. By analyzing customer data collected through connected devices, businesses can tailor promotions and recommendations, thereby fostering customer loyalty and satisfaction.

Operational Efficiency

The integration of IoT solutions is streamlining various retail operations, from inventory management to supply chain logistics. This trend indicates a shift towards automation and real-time monitoring, which helps retailers reduce costs and improve service delivery.

Sustainability Initiatives

There is a growing emphasis on sustainability within the Internet of Things in Retail Market. Retailers are adopting IoT technologies to monitor energy consumption and waste, aiming to create more environmentally friendly practices while enhancing operational efficiency.

Internet Of Things In Retail Market Drivers

Supply Chain Optimization

Supply chain management is a critical component of the Internet of Things in Retail Market. IoT technologies facilitate real-time tracking of goods, enabling retailers to monitor inventory levels and streamline logistics. This optimization can lead to reduced operational costs and improved delivery times. According to recent estimates, IoT-enabled supply chain solutions can reduce logistics costs by approximately 15%. As retailers seek to enhance efficiency and responsiveness, the integration of IoT in supply chain processes is expected to become more prevalent, thereby transforming the Internet of Things in Retail Market.

Enhanced Security Measures

Security concerns are paramount in the Internet of Things in Retail Market, particularly as retailers adopt more connected devices. IoT technologies can enhance security through real-time monitoring and automated alerts for suspicious activities. Retailers are increasingly investing in IoT security solutions to protect sensitive customer data and prevent theft. A report indicates that retailers implementing IoT security measures can reduce theft-related losses by up to 25%. As the threat landscape evolves, the focus on security within the Internet of Things in Retail Market is expected to intensify, driving further innovation.

Data-Driven Decision Making

The Internet of Things in Retail Market is increasingly driven by the ability to harness data for informed decision-making. Retailers are leveraging IoT devices to collect real-time data on customer behavior, inventory levels, and sales trends. This data enables retailers to optimize their operations, enhance customer experiences, and tailor marketing strategies. For instance, a study indicates that retailers utilizing IoT analytics can improve their inventory turnover rates by up to 30%. As data becomes more accessible, the reliance on data-driven insights is likely to grow, positioning the Internet of Things in Retail Market as a pivotal player in shaping retail strategies.

Integration of Artificial Intelligence

The integration of artificial intelligence (AI) with IoT technologies is emerging as a transformative driver in the Internet of Things in Retail Market. AI algorithms can analyze vast amounts of data collected from IoT devices, enabling predictive analytics and smarter inventory management. This synergy allows retailers to anticipate customer needs and optimize stock levels accordingly. Current projections suggest that the combination of AI and IoT could enhance operational efficiency by up to 40%. As retailers increasingly adopt AI-driven IoT solutions, the Internet of Things in Retail Market is poised for substantial growth.

Personalization and Customer Engagement

Personalization is a key driver in the Internet of Things in Retail Market, as retailers strive to create tailored shopping experiences. IoT devices, such as smart shelves and connected beacons, allow retailers to gather insights into customer preferences and behaviors. This data can be utilized to deliver personalized promotions and recommendations, enhancing customer engagement. Research suggests that personalized marketing can increase customer retention rates by up to 20%. As the demand for personalized experiences continues to rise, the Internet of Things in Retail Market is likely to evolve to meet these expectations.

Market Segment Insights

By Application: Inventory Management (Largest) vs. Smart Shelves (Fastest-Growing)

The Internet of Things (IoT) in retail is significantly influenced by various applications, with Inventory Management holding the largest share. This segment enables retailers to track stock levels in real-time, minimizing overstock and stockout situations. Following close behind, Smart Shelves are gaining traction, utilizing sensors to monitor product availability and enhance customer experience. These applications collectively contribute to a streamlined retail operation. A growing emphasis on automating operations propels the expansion of these segments. Retailers are increasingly adopting IoT solutions for customer engagement and supply chain management, driven by the need for operational efficiency and improved customer experiences. The rapid growth in Smart Shelves reflects the shift toward data-driven retail strategies, indicating that technology adoption will continue to enhance retail environments in the coming years.

Inventory Management (Dominant) vs. Supply Chain Management (Emerging)

Inventory Management is a fundamental component of the Internet of Things in retail, focusing on optimizing stock levels and improving accuracy in inventory tracking. This dominantly established segment allows retailers to harmonize their operations, ensuring product availability while minimizing costs associated with excess inventory. In contrast, Supply Chain Management represents an emerging segment that integrates IoT technologies to enhance logistics, demand forecasting, and real-time tracking, thereby improving the overall supply chain efficiency. Retailers that leverage both segments can realize significant operational advantages, driven by data analytics and connected devices, paving the way for smarter decision-making processes.

By Technology: RFID (Largest) vs. Bluetooth (Fastest-Growing)

The 'Internet of Things in Retail Market' showcases a diverse range of technologies, with RFID leading the charge as the dominant segment in terms of market share. This technology has become a staple in retail due to its efficiency in inventory management and theft prevention. Following RFID, the Bluetooth segment has emerged with significant momentum, capturing a notable share as retailers adopt its convenience for customer interactions and enhanced connectivity in smart devices.

Technology: RFID (Dominant) vs. Bluetooth (Emerging)

RFID technology is primarily recognized for its exceptional ability to facilitate real-time tracking and manage inventories with unparalleled accuracy. This dominance stems from its long-standing presence in the retail sector, providing a robust solution for supply chain optimization. Conversely, Bluetooth is rapidly gaining traction as an emerging technology within the IoT retail space. Its continuous advancements allow for seamless communication between devices, enabling innovative retail experiences, such as proximity marketing and personalized customer engagement. As retailers seek efficient and cost-effective solutions, Bluetooth's scalability and ease of integration position it strongly against traditional methods, marking its rise in importance.

By End Use: Supermarkets (Largest) vs. Online Retail (Fastest-Growing)

In the Internet of Things in Retail Market, Supermarkets dominate the landscape, possessing the largest market share among various end uses. This dominance is driven by the increasing adoption of IoT technologies that streamline operations, enhance customer experiences, and optimize inventory management. In contrast, Online Retail is rapidly gaining traction, leveraging IoT to personalize shopping experiences and improve logistics, thus attracting a growing number of consumers who prefer the convenience of online shopping. The growth trajectory for the Internet of Things in Retail segment is influenced by several trends, notably the surge in digital transformation initiatives across retail sectors. This includes increased investments in smart devices, advanced data analytics, and real-time inventory tracking, which are pivotal for Retail players to remain competitive. As both Supermarkets and Online Retail evolve, they capitalize on IoT-enabled innovations to meet changing consumer preferences and improve operational efficiencies, resulting in significant growth in this market segment.

Supermarkets: Dominant vs. Online Retail: Emerging

Supermarkets, as the dominant force in the Internet of Things in Retail Market, emphasize efficiency and customer engagement through IoT integration. Their extensive use of smart shelves, personalized pricing displays, and automated checkout systems exemplifies their leading role. These applications not only enhance operational efficiency but also provide valuable customer data for tailored marketing strategies. On the other hand, Online Retail is an emerging force, where IoT technologies play a crucial role in enhancing user experience through personalized recommendations, inventory management, and shipment tracking. This segment is increasingly focused on leveraging data analytics and artificial intelligence to meet customer expectations, creating a seamless online shopping experience. As the market evolves, both segments will continue to drive innovation in the retail landscape, adapting to the changing dynamics of consumer behavior.

By Solution: Hardware (Largest) vs. Services (Fastest-Growing)

In the Internet of Things in Retail Market, the solution segment is primarily composed of Hardware, Software, and Services. Among these, Hardware holds the largest market share, driven by the increasing adoption of connected devices that enable retailers to enhance their operational efficiency. Software follows, providing essential analytics and management tools to optimize these devices' functionality, while Services, though smaller, are becoming increasingly significant as retailers seek expert implementation and support. The growth trends within this segment indicate that while Hardware remains the dominant player, Services are emerging as the fastest-growing area. The shift towards cloud-based solutions and the growing reliance on data analytics are key drivers behind the rising demand for Services. Retailers are recognizing the need to leverage external expertise to fully utilize their IoT systems, which is propelling the Services sector forward rapidly.

Hardware (Dominant) vs. Services (Emerging)

Hardware in the Internet of Things in Retail Market is characterized by physical devices such as sensors, RFID tags, and smart shelves that facilitate real-time inventory tracking and data collection. This segment serves as the backbone of IoT implementation, allowing retailers to monitor store conditions and enhance customer experiences. The market position of Hardware is robust, supported by advancements in technology and increasing demand for automation. Conversely, Services are emerging as a vital component, focusing on integration, consultancy, and ongoing support. As retailers strive to adopt more complex IoT solutions, the demand for specialized services is rising. This shift signifies a strategic move towards maximizing technology value, ensuring that retailers not only deploy IoT solutions but also utilize them effectively.

Get more detailed insights about Internet Of Things In Retail Market

Regional Insights

The Global Internet of Things in Retail Market is experiencing substantial growth, with a strong emphasis on regional segmentation. In 2023, North America holds a majority share, valued at 15.0 USD Billion, and is projected to reach 36.0 USD Billion by 2032, driven by advanced technological adoption and a robust retail ecosystem. Europe follows, significantly contributing to the market with a valuation of 10.0 USD Billion in 2023, expected to grow to 25.0 USD Billion, as retail companies increasingly leverage IoT solutions for operational efficiency.

The APAC region, valued at 8.0 USD Billion in 2023 and anticipated to expand to 20.0 USD Billion, reflects rapid urbanization and a growing demand for smart retail technologies. South America and MEA play smaller roles in this market, with valuations of 2.5 USD Billion and 2.09 USD Billion, respectively, in 2023, projected to grow to 5.0 USD Billion and 4.0 USD Billion by 2032.

While they represent the lesser share of the market, their growth potential offers significant opportunities for expansion in the Internet of Things in the Retail Market, as these regions adopt digital transformations to enhance customer experiences.

Figure 3 Internet Of Things In Retail Market Regional Insights (2023-2032)

Internet Of Things In Retail Market Regional Image

Key Players and Competitive Insights

The Global Internet of Things in Retail Market has witnessed remarkable growth and transformation, driven by the increasing integration of technology in retail environments. This market encompasses a range of technologies and solutions that enhance the shopping experience, streamline operations, and optimize supply chain management. Competitive insights within this market highlight the importance of innovative strategies, which involve the use of advanced data analytics, artificial intelligence, and connected devices. Companies are increasingly focusing on how to leverage IoT technologies to improve customer engagement, enhance operational efficiency, and gain a competitive edge.

With a landscape characterized by rapid technological advancements, evolving consumer preferences, and heightened competition, businesses are continuously exploring new avenues to capitalize on IoT opportunities in the retail sector.Microsoft has established a strong foothold in the Internet of Things in the Retail Market, showcasing significant strengths that set it apart from competitors. Its cloud-based platforms, particularly Azure, provide robust solutions for retailers seeking to streamline operations and enhance customer experiences through IoT integration. The company excels in data analytics, enabling retailers to glean actionable insights from their IoT data to anticipate consumer needs and improve inventory management.

Furthermore, Microsoft’s extensive partnerships with various technology providers bolster its position, facilitating a comprehensive suite of IoT solutions tailored to the retail industry. The focus on security and regulatory compliance, paired with their commitment to innovation, further strengthens Microsoft's competitive stance in the market, allowing retailers to confidently leverage IoT technologies to drive growth and efficiency.Oracle also plays a significant role in the Internet of Things in the Retail Market, leveraging its extensive experience in database management and enterprise solutions to develop innovative IoT applications tailored for retail.

The company offers a multitude of IoT solutions that focus on enhancing supply chain visibility, improving inventory accuracy, and delivering personalized customer experiences. With a strong emphasis on integrating IoT with artificial intelligence and machine learning, Oracle allows retailers to analyze large data sets quickly and efficiently, enabling them to make informed decisions. Additionally, Oracle's strong reputation for providing robust and scalable solutions gives retailers the flexibility they need to adapt to changing market demands.

Combining these strengths with its global presence, Oracle effectively supports retailers in navigating the complexities of the IoT landscape, driving operational excellence and customer satisfaction throughout the industry.

Key Companies in the Internet Of Things In Retail Market market include

Industry Developments

  • Q2 2024: Wiliot raises $200M to expand its IoT platform for retail supply chains Wiliot, an IoT startup specializing in smart tags and sensors for retail and supply chain management, secured $200 million in funding to accelerate the deployment of its ambient IoT platform in global retail environments.
  • Q2 2024: Walmart and Zebra Technologies Announce Strategic Partnership to Enhance In-Store IoT Capabilities Walmart entered a multi-year partnership with Zebra Technologies to deploy advanced IoT devices and analytics solutions across its U.S. stores, aiming to improve inventory management and customer experience.
  • Q2 2024: Amazon launches new Just Walk Out technology for third-party retailers Amazon expanded its Just Walk Out cashierless checkout technology to third-party retail chains, enabling more stores to adopt IoT-powered frictionless shopping experiences.
  • Q3 2024: Microsoft and Kroger Expand Retail IoT Collaboration with New Smart Shelves Rollout Microsoft and Kroger announced the expansion of their partnership to deploy IoT-enabled smart shelves and digital price tags in over 500 Kroger stores, enhancing real-time inventory tracking and dynamic pricing.
  • Q3 2024: JD.com Unveils AI-Powered IoT Platform for Smart Retail Stores JD.com launched a new AI-driven IoT platform designed to automate inventory management and personalize in-store experiences for its retail partners in China.
  • Q4 2024: Carrefour partners with Sigfox to deploy IoT sensors for supply chain monitoring Carrefour signed a partnership with IoT network provider Sigfox to install connected sensors across its European supply chain, aiming to improve product traceability and reduce waste.
  • Q4 2024: Honeywell Launches New IoT Platform for Retail Energy Management Honeywell introduced a cloud-based IoT platform that enables retailers to monitor and optimize energy consumption across multiple store locations.
  • Q1 2025: Bosch acquires retail IoT startup Shopic for $150 million Bosch completed the acquisition of Shopic, an Israeli startup specializing in smart cart and in-store IoT solutions, to strengthen its presence in the connected retail technology market.
  • Q1 2025: Verizon and Walgreens Launch 5G-Enabled IoT Pilot for Smart Pharmacies Verizon and Walgreens began a pilot program to deploy 5G-connected IoT devices in select pharmacy locations, aiming to automate inventory tracking and enhance customer service.
  • Q2 2025: Intel Unveils Edge AI IoT Solution for Retail Checkout Automation Intel launched a new edge AI IoT platform designed to power automated checkout systems and real-time analytics in retail stores.
  • Q2 2025: Alibaba Invests $100M in IoT Retail Startup Cloudpick Alibaba invested $100 million in Cloudpick, a startup developing AI and IoT-powered cashierless store technology, to accelerate the rollout of smart retail solutions in Asia.
  • Q2 2025: Tesco opens new automated fulfillment center powered by IoT robotics Tesco opened a new automated fulfillment center in the UK, featuring IoT-connected robots and sensors to streamline order picking and inventory management for online grocery delivery.

Future Outlook

Internet Of Things In Retail Market Future Outlook

The Internet of Things in Retail Market is projected to grow at a 10.19% CAGR from 2024 to 2035, driven by enhanced customer experiences, operational efficiencies, and data analytics advancements.

New opportunities lie in:

  • Smart inventory management systems leveraging real-time data analytics.
  • Personalized customer engagement platforms utilizing IoT sensors.
  • Automated checkout solutions integrating mobile payment technologies.

By 2035, the market is expected to be robust, driven by innovation and strategic implementations.

Market Segmentation

Internet Of Things In Retail Market End Use Outlook

  • Supermarkets
  • Convenience Stores
  • Specialty Stores
  • Online Retail
  • Department Stores

Internet Of Things In Retail Market Solution Outlook

  • Hardware
  • Software
  • Services

Internet Of Things In Retail Market Technology Outlook

  • RFID
  • Bluetooth
  • Wi-Fi
  • NFC
  • Cloud Computing

Internet Of Things In Retail Market Application Outlook

  • Inventory Management
  • Smart Shelves
  • Customer Engagement
  • Supply Chain Management
  • Sales Marketing Automation

Report Scope

MARKET SIZE 202445.65(USD Billion)
MARKET SIZE 202550.3(USD Billion)
MARKET SIZE 2035132.77(USD Billion)
COMPOUND ANNUAL GROWTH RATE (CAGR)10.19% (2024 - 2035)
REPORT COVERAGERevenue Forecast, Competitive Landscape, Growth Factors, and Trends
BASE YEAR2024
Market Forecast Period2025 - 2035
Historical Data2019 - 2024
Market Forecast UnitsUSD Billion
Key Companies ProfiledMarket analysis in progress
Segments CoveredMarket segmentation analysis in progress
Key Market OpportunitiesIntegration of advanced analytics and automation enhances customer experience in the Internet of Things in Retail Market.
Key Market DynamicsRising integration of smart devices enhances operational efficiency and transforms consumer engagement in retail environments.
Countries CoveredNorth America, Europe, APAC, South America, MEA

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FAQs

What is the projected market valuation for the Internet of Things in Retail Market by 2035?

The projected market valuation for the Internet of Things in Retail Market is 132.77 USD Billion by 2035.

What was the overall market valuation for the Internet of Things in Retail Market in 2024?

The overall market valuation for the Internet of Things in Retail Market was 45.65 USD Billion in 2024.

What is the expected CAGR for the Internet of Things in Retail Market during the forecast period 2025 - 2035?

The expected CAGR for the Internet of Things in Retail Market during the forecast period 2025 - 2035 is 10.19%.

Which companies are considered key players in the Internet of Things in Retail Market?

Key players in the Internet of Things in Retail Market include Amazon, Microsoft, IBM, Google, SAP, Cisco, Oracle, Honeywell, Siemens, and Samsung.

What are the projected values for Inventory Management in the Internet of Things in Retail Market by 2035?

The projected value for Inventory Management in the Internet of Things in Retail Market is expected to reach 26.0 USD Billion by 2035.

How much is the Smart Shelves segment expected to grow by 2035?

The Smart Shelves segment is projected to grow to 20.0 USD Billion by 2035.

What is the anticipated value of Cloud Computing technology in the Internet of Things in Retail Market by 2035?

The anticipated value of Cloud Computing technology in the Internet of Things in Retail Market is expected to reach 43.77 USD Billion by 2035.

What is the projected market size for Online Retail in the Internet of Things in Retail Market by 2035?

The projected market size for Online Retail in the Internet of Things in Retail Market is expected to be 30.0 USD Billion by 2035.

What are the expected values for Hardware and Software solutions in the Internet of Things in Retail Market by 2035?

By 2035, Hardware solutions are expected to reach 45.0 USD Billion, while Software solutions may grow to 60.0 USD Billion.

What is the projected value for Customer Engagement in the Internet of Things in Retail Market by 2035?

The projected value for Customer Engagement in the Internet of Things in Retail Market is expected to reach 30.0 USD Billion by 2035.

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