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Speech Analytics Market Research Report Information By Type (Services, Solution), By Deployment Type (Cloud, On-Premises), By End-User (BFSI, Government, Healthcare, Retail, IT), By Organization Size (Large Enterprises, Small & Medium Enterprises) And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) –Market Forecast Till 2032.


ID: MRFR/ICT/1525-HCR | 100 Pages | Author: Ankit Gupta| April 2024

Speech Analytics Market Segmentation


Speech Analytics Type Outlook (USD Billion, 2019-2032)




  • Services




  • Solution




Speech Analytics Deployment Type Outlook (USD Billion, 2019-2032)




  • Cloud




  • On-Premises




Speech Analytics End User Outlook (USD Billion, 2019-2032)




  • BFSI




  • Government




  • Healthcare




  • Retail




  • IT




Speech Analytics Organization Size Outlook (USD Billion, 2019-2032)




  • Large Enterprise




  • Small and Medium Enterprise




Speech Analytics Products Regional Outlook (USD Billion, 2019-2032)




  • North America Outlook (USD Billion, 2019-2032)




    • North America Speech Analytics Products by Type




      • Services




      • Solution






    • North America Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • North America Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • North America Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • US Outlook (USD Billion, 2019-2032)




    • US Speech Analytics Products by Type




      • Services




      • Solution






    • US Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • US Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • US Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • CANADA Outlook (USD Billion, 2019-2032)




    • CANADA Speech Analytics Products by Type




      • Services




      • Solution






    • CANADA Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • CANADA Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • CANADA Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise








  • Europe Outlook (USD Billion, 2019-2032)




    • Europe Speech Analytics Products by Type




      • Services




      • Solution






    • Europe Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Europe Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Europe Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • Germany Outlook (USD Billion, 2019-2032)




    • Germany Speech Analytics Products by Type




      • Services




      • Solution






    • Germany Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Germany Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Germany Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • France Outlook (USD Billion, 2019-2032)




    • France Speech Analytics Products by Type




      • Services




      • Solution






    • France Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • France Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • France Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise




      •  






    • UK Outlook (USD Billion, 2019-2032)




    • UK Speech Analytics Products by Type




      • Services




      • Solution






    • UK Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • UK Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • UK Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • ITALY Outlook (USD Billion, 2019-2032)




    • ITALY Speech Analytics Products by Type




      • Services




      • Solution






    • ITALY Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • ITALY Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • ITALY Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • SPAIN Outlook (USD Billion, 2019-2032)




    • SPAIN Speech Analytics Products by Type




      • Services




      • Solution






    • SPAIN Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • SPAIN Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • SPAIN Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • Rest Of Europe Outlook (USD Billion, 2019-2032)




    • Rest Of Europe Speech Analytics Products by Type




      • Services




      • Solution






    • Rest Of Europe Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Rest Of Europe Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Rest Of Europe Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise








  • Asia-Pacific Outlook (USD Billion, 2019-2032)




    • Asia-Pacific Speech Analytics Products by Type




      • Services




      • Solution






    • Asia-Pacific Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Asia-Pacific Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Asia-Pacific Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • China Outlook (USD Billion, 2019-2032)




    • China Speech Analytics Products by Type




      • Services




      • Solution






    • China Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • China Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • China Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • Japan Outlook (USD Billion, 2019-2032)




    • Japan Speech Analytics Products by Type




      • Services




      • Solution






    • Japan Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Japan Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Japan Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • India Outlook (USD Billion, 2019-2032)




    • India Speech Analytics Products by Type




      • Services




      • Solution






    • India Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • India Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • India Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • Australia Outlook (USD Billion, 2019-2032)




    • Australia Speech Analytics Products by Type




      • Services




      • Solution






    • Australia Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Australia Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Australia Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • Rest of Asia-Pacific Outlook (USD Billion, 2019-2032)




    • Rest of Asia-Pacific Speech Analytics Products by Type




      • Services




      • Solution






    • Rest of Asia-Pacific Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Rest of Asia-Pacific Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Rest of Asia-Pacific Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise








  • Rest of the World Outlook (USD Billion, 2019-2032)




    • Rest of the World Speech Analytics Products by Type




      • Services




      • Solution






    • Rest of the World Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Rest of the World Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Rest of the World Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • Middle East Outlook (USD Billion, 2019-2032)




    • Middle East Speech Analytics Products by Type




      • Services




      • Solution






    • Middle East Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Middle East Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Middle East Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • Africa Outlook (USD Billion, 2019-2032)




    • Africa Speech Analytics Products by Type




      • Services




      • Solution






    • Africa Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Africa Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Africa Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise






    • Latin America Outlook (USD Billion, 2019-2032)




    • Latin America Speech Analytics Products by Type




      • Services




      • Solution






    • Latin America Speech Analytics Deployment Type




      • Cloud




      • On-Premises






    • Latin America Speech Analytics End User




      • BFSI




      • Government




      • Healthcare




      • Retail




      • IT






    • Latin America Speech Analytics Organization Size




      • Large Enterprise




      • Small and Medium Enterprise







Research Methodology on Speech Analytics Market


Introduction


This research report has been designed to investigate the speech analytics market that is rapidly growing in the global market. With digital and automation becoming increasingly prevalent, effective and efficient communication between providers, and customers, is driving the growth of the speech analytics market. Companies are now using speech analytics to understand and use customer feedback, which helps improve customer experience and benefit from better customer service.


The digital revolution is transforming how modern organizations store and process customer data, giving them access to a wide variety of resources, such as speech analytics. It is well known that customer experience can make or break a product or business, and the speech analytics market is providing the answers to the questions that customers are asking. The report covers the global market size of speech analytics, drivers, trends, and opportunities. An in-depth analysis has been conducted to clearly understand the insights and trends of the market.


Research Methodology


Research Design


This research study uses a descriptive research design wherein the primary objective is to describe the characteristics of the Speech Analytics Market. The study aims at understanding the various drivers, trends, and opportunities prevailing in the market. The report also uses both qualitative and quantitative research methods to collect the necessary data and information.


Research Approach


For this study, exploratory research methods are used to gather the initial information and to further build the necessary competencies to understand the current state of the market. In addition, the research includes a combination of primary and secondary inputs obtained from technology experts, speech analytics vendors, and other related sources in the industry. The report is updated frequently with the help of extensive primary interviews, investor/analyst surveys, and other channels that bring in the necessary information and trends.


Data Collection Methods


Primary sources include online surveys, interviews to obtain information from industry veterans and technology professionals, government agencies, and other key players in the industry. The primary research data is collected by understanding the customer base, analyzing customer preferences, and obtaining responses to different customer queries.


Secondary sources have been used for compiled reports and forecast information. These include publications from established market intelligence organizations and data from professional technology analysts. Descriptive information provided in the reports includes the size and segmentation of the industry, market forecasts, and product trends.


Data Analysis & Market Model


The collected data has been tabulated, regressed, and analyzed to conclude from the primary and secondary research sources. Furthermore, the collected data is varied and used to drive factors such as future market growth and prospects for the market. The report also includes a market forecasting model which is used to calculate and estimate the market value for each segment and sub-segment of the Speech Analytics Market.


Quality Control


The market data and information collected have been checked for accuracy and validation. Several market analysis techniques have been used to validate the accuracy of the collected data sets. The analysis techniques include qualitative analysis techniques such as Cause & Effect Analysis and Expert Validation, and quantitative analysis techniques such as Mean Difference Analysis, and Dependent Variable Analysis.

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TABLE OF CONTENTS

1 MARKET INTRODUCTION

1.1 INTRODUCTION

1.2 SCOPE OF STUDY

1.2.1 RESEARCH OBJECTIVE

1.2.2 ASSUMPTIONS

1.2.3 LIMITATIONS

1.3 MARKET STRUCTURE

2 RESEARCH METHODOLOGY

2.1 RESEARCH TYPE

2.2 PRIMARY RESEARCH

2.3 SECONDARY RESEARCH

2.4 FORECAST MODEL

2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST

2.4.2 MARKET SIZE ESTIMATION

3 MARKET DYNAMICS

3.1 INTRODUCTION

3.2 MARKET DRIVERS

3.3 MARKET CHALLENGES

3.4 MARKET OPPORTUNITIES

3.5 MARKET RESTRAINTS

4 EXECUTIVE SUMMARY

5. MARKET FACTOR ANALYSIS

5.1 PORTER’S FIVE FORCES ANALYSIS

5.2 SUPPLY CHAIN ANALYSIS

6 GLOBAL SPEECH ANALYTICS MARKET, BY SEGMENTS

6.1 INTRODUCTION

6.2 MARKET STATISTICS

6.2.1 BY TYPE

6.2.1.1 SOLUTION

6.2.1.2 SERVICES

6.2.1.3 OTHERS

6.2.2 BY DEPLOYMENT

6.2.2.1 CLOUD

6.2.2.2 ON- PREMISE

6.2.3 BY ORGANIZATION SIZE

6.2.3.1 LARGE ENTERPRISES

6.2.3.2 SMALL & MEDIUM ENTERPRISES

6.2.4 BY END USER

6.2.4.1 BFSI

6.2.4.2 ENTERTAINMENT

6.2.4.2 GOVERNMENT

6.2.4.3 RETAIL

6.2.4.4 IT& TELECOM

6.2.4.5 HEALTHCARE

6.2.4.6 OTHERS

6.2.5 BY GEOGRAPHY

6.2.5.1 NORTH AMERICA

6.2.5.2 EUROPE

6.2.5.3 ASIA-PACIFIC

6.2.5.4 REST OF THE WORLD

7 COMPETITIVE ANALYSIS

7.1 MARKET SHARE ANALYSIS

7.2 COMPANY PROFILES

7.2.1 VERINT SYSTEMS, INC. (US)

7.2.2 GENESYS TELECOMMUNICATION LABORATORIES, INC. (US)

7.2.3 CALLMINER, INC. (US)

7.2.4 NICE SYSTEMS LTD. (ISRAEL)

7.2.5 AVAYA, INC. (US)

7.2.6 HP ENTERPRISE (US)

7.2.7 CALABRIO, INC. (US)

7.2.8 CALABRIDGE, INC. (US)

7.2.9 ASPECT SOFTWARE INC. (US)

7.2.10 CASTEL COMMUNICATIONS LLC (US)

LIST OF TABLES

TABLE 1 GLOBAL SPEECH ANALYTICS MARKET, BY TYPE

TABLE 2 GLOBAL SPEECH ANALYTICS MARKET, BY DEPLOYMENT

TABLE 3 GLOBAL SPEECH ANALYTICS MARKET, BY END-USER

TABLE 4 GLOBAL SPEECH ANALYTICS MARKET, BY REGIONS

TABLE 5 NORTH AMERICA SPEECH ANALYTICS MARKET, BY TYPE

TABLE 6 NORTH AMERICA SPEECH ANALYTICS MARKET, BY DEPLOYMENTS

TABLE 7 NORTH AMERICA SPEECH ANALYTICS MARKET, BY END-USER

TABLE 8 U.S. SPEECH ANALYTICS MARKET, BY TYPE

TABLE 9 U.S. SPEECH ANALYTICS MARKET, BY DEPLOYMENT

TABLE 10 U.S. SPEECH ANALYTICS MARKET, BY END-USER

TABLE 11 CANADA SPEECH ANALYTICS MARKET, BY TYPE

TABLE 12 CANADA SPEECH ANALYTICS MARKET, BY DEPLOYMENT

TABLE 13 CANADA SPEECH ANALYTICS MARKET, BY END-USER

TABLE 14 EUROPE SPEECH ANALYTICS MARKET, BY COUNTRY

TABLE 15 EUROPE SPEECH ANALYTICS MARKET, BY TYPE

TABLE 16 EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT

TABLE 17 EUROPE SPEECH ANALYTICS MARKET, BY END-USER

TABLE 18 GERMANY SPEECH ANALYTICS MARKET, BY TYPE

TABLE 19 GERMANY SPEECH ANALYTICS MARKET, BY DEPLOYMENT

TABLE 20 GERMANY SPEECH ANALYTICS MARKET, BY END-USER

TABLE 21 FRANCE SPEECH ANALYTICS MARKET, BY TYPE

TABLE 22 FRANCE SPEECH ANALYTICS MARKET, BY DEPLOYMENT

TABLE 23 FRANCE SPEECH ANALYTICS MARKET, BY END-USER

TABLE 24 U.K. SPEECH ANALYTICS MARKET, BY TYPE

TABLE 25 U.K. SPEECH ANALYTICS MARKET, BY DEPLOYMENT

TABLE 26 U.K. SPEECH ANALYTICS MARKET, BY END-USER

TABLE 27 REST OF EUROPE SPEECH ANALYTICS MARKET, BY TYPE

TABLE 28 REST OF EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT

TABLE 29 REST OF EUROPE SPEECH ANALYTICS MARKET, BY END-USER

TABLE 30 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY COUNTRY

TABLE 31 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY TYPE

TABLE 32 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY DEPLOYMENT

TABLE 33 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY END-USER

TABLE 34 MIDDLE EAST & AFRICA SPEECH ANALYTICS MARKET, BY TYPE

TABLE 35 MIDDLE EAST & AFRICA SPEECH ANALYTICS MARKET, BY DEPLOYMENT

TABLE 36 MIDDLE EAST & AFRICA SPEECH ANALYTICS MARKET, BY END-USER

LIST OF FIGURES

FIGURE 1 RESEARCH TYPE

FIGURE 2 GLOBAL SPEECH ANALYTICS MARKET: BY TYPE (%)

FIGURE 3 GLOBAL SPEECH ANALYTICS MARKET: BY DEPLOYMENT (%)

FIGURE 4 GLOBAL SPEECH ANALYTICS MARKET: BY END-USER (%)

FIGURE 5 GLOBAL SPEECH ANALYTICS MARKET: BY REGION

FIGURE 6 NORTH AMERICA SPEECH ANALYTICS MARKET, BY TYPE (%)

FIGURE 7 NORTH AMERICA SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)

FIGURE 8 NORTH AMERICA SPEECH ANALYTICS MARKET, BY END-USER (%)

FIGURE 9 NORTH AMERICA SPEECH ANALYTICS MARKET, BY COUNTRIES (%)

FIGURE 10 EUROPE SPEECH ANALYTICS MARKET, BY TYPE (%)

FIGURE 11 EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)

FIGURE 12 EUROPE SPEECH ANALYTICS MARKET, BY END-USER (%)

FIGURE 13 EUROPE SPEECH ANALYTICS MARKET, BY COUNTRIES (%)

FIGURE 14 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY TYPE (%)

FIGURE 15 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)

FIGURE 16 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY END-USER (%)

FIGURE 17 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY COUNTRIES (%)

FIGURE 18 ROW SPEECH ANALYTICS MARKET, BY TYPE (%)

FIGURE 19 ROW SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)

FIGURE 20 ROW SPEECH ANALYTICS MARKET, BY END-USER (%)

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