Speech Analytics Market Research Report- Global Forecast to 2022

Speech Analytics Market Research Report- Global Forecast to 2022

ID: MRFR/ICT/1525-HCRR | August, 2018 | Region: Global | 100 pages | Half-Cooked Research Reports

Global Speech Analytics Market, by Type (Services, Solutions), by Deployment Type (Cloud, On-premise), by End-User (BFSI, Government, Healthcare, Retail, IT), by Organization Size (Large Enterprises, Small & Medium Enterprises) - Forecast 2022


Market Synopsis of Global Speech Analytics Market:


Market Scenario:


Speech analytics is the process of examining the recorded calls for gathering customer information with an objective of improving communication and future interaction. The process is used by contact centers to extract information from interaction of clients with the organization. The technology can identify cost drivers, strengths and weaknesses with processes and products, trend analysis and help to understand how marketplace recognizes the offerings.


The major factors contributing to growth of speech analytics market are the increasing need for customer relationship management, rise in level of competitiveness amongst the existing players, new product development, and rigorous management. Risk management along with rising requirements for compliance is also attributing to the growth rate. The demand for this market increases with experience and knowledge of third party resources for implementation of such solutions. A major driving force for the speech analytics market is the growing customer interaction by various channels such as voice, social channels, and surveys. The major restraining factor of this sector is the associated high costs especially the cost of software licensing.  


The global speech analytics market is expected to reach US $ ~1.75 Billion by 2022, at an estimated CAGR of ~23% during forecast period 2016-2022.

Global Speech Analytics Market Size (USD Billion)

Global Speech Analytics Market Size (USD Billion)


Study Objectives of Global Speech Analytics Market:



  • To provide detailed analysis of the market structure along with forecast of the various segments and sub-segments of the Global Speech Analytics Market.

  • To provide insights about factors affecting the market growth.

  • To analyze the Global Speech Analytics Market based porter’s five force analysis etc.

  • To provide historical and forecast revenue of the market segments and sub-segments with respect to four main geographies and their countries- North America, Europe, Asia, and Rest of the World (ROW)

  • To provide country level analysis of the market with respect to the current market size and future prospective

  • To provide country level analysis of the market for segment by type, deployment, organization size, and end-user sub-segments

  • To provide strategic profiling of key players in the market, comprehensively analyzing their core competencies, and drawing a competitive landscape for the market

  • To track and analyze competitive developments such as joint ventures, strategic alliances, mergers and acquisitions, new product developments, and research and developments in the Global Speech Analytics Market


Intended Audience



  • Infrastructure dealers

  • Contact centers

  • Service providers

  • Vendors

  • Solution providers

  • Resellers


Key Players 


The prominent players in the Speech Analytics market are- Verint Systems, Inc. (U.S.), Genesys Telecommunication Laboratories, Inc. (U.S.), Callminer, Inc. (U.S.), NICE Systems Ltd.( Israel), Avaya, Inc.(U.S.), HP Enterprise (U.S.), Calabrio, Inc.(US), Calabridge, Inc.(U.S.), Aspect Software Inc.(U.S.), and Castel communications LLC (U.S.) among others.


Segments:


The Global Speech Analytics Market has been segmented on the basis of type, deployment and organization size. Types include – Solutions such as analysis and query tools, dash boards and reporting tool, indexing and speech engine and Services among others. The deployment includes- cloud and on-premise. The organization size includes- large enterprises and small & medium enterprises.  The technology is used in several end-users sectors such as BFSI, entertainment, government, retail, IT& Telecom and healthcare among others.


Regional Analysis


The regional analysis of speech analytics market is being studied for areas such as Asia pacific, North America, Europe and rest of the world. North America would be the largest growing market in terms of revenue generation because of large number of analytics vendors present in the region.  Asia pacific region has a huge potential of growth owing to increasing use of technology and huge investments in contact centers.

TABLE OF CONTENTS



1 MARKET INTRODUCTION



1.1 INTRODUCTION



1.2 SCOPE OF STUDY



1.2.1 RESEARCH OBJECTIVE



1.2.2 ASSUMPTIONS



1.2.3 LIMITATIONS



1.3 MARKET STRUCTURE



2 RESEARCH METHODOLOGY



2.1 RESEARCH TYPE



2.2 PRIMARY RESEARCH



2.3 SECONDARY RESEARCH



2.4 FORECAST MODEL



2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST



2.4.2 MARKET SIZE ESTIMATION



3 MARKET DYNAMICS



3.1 INTRODUCTION



3.2 MARKET DRIVERS



3.3 MARKET CHALLENGES



3.4 MARKET OPPORTUNITIES



3.5 MARKET RESTRAINTS



4 EXECUTIVE SUMMARY



5. MARKET FACTOR ANALYSIS



5.1 PORTER’S FIVE FORCES ANALYSIS



5.2 SUPPLY CHAIN ANALYSIS



6 GLOBAL SPEECH ANALYTICS MARKET, BY SEGMENTS



6.1 INTRODUCTION



6.2 MARKET STATISTICS



6.2.1 BY TYPE



6.2.1.1 SOLUTION



6.2.1.2 SERVICES



6.2.1.3 OTHERS



6.2.2 BY DEPLOYMENT



6.2.2.1 CLOUD



6.2.2.2 ON- PREMISE



6.2.3 BY ORGANIZATION SIZE



6.2.3.1 LARGE ENTERPRISES



6.2.3.2 SMALL & MEDIUM ENTERPRISES



6.2.4 BY END USER



6.2.4.1 BFSI



6.2.4.2 ENTERTAINMENT



6.2.4.2 GOVERNMENT



6.2.4.3 RETAIL



6.2.4.4 IT& TELECOM



6.2.4.5 HEALTHCARE



6.2.4.6 OTHERS



6.2.5 BY GEOGRAPHY



6.2.5.1 NORTH AMERICA



6.2.5.2 EUROPE



6.2.5.3 ASIA-PACIFIC



6.2.5.4 REST OF THE WORLD



7 COMPETITIVE ANALYSIS



7.1 MARKET SHARE ANALYSIS



7.2 COMPANY PROFILES



7.2.1 VERINT SYSTEMS, INC. (US)



7.2.2 GENESYS TELECOMMUNICATION LABORATORIES, INC. (US)



7.2.3 CALLMINER, INC. (US)



7.2.4 NICE SYSTEMS LTD. (ISRAEL)



7.2.5 AVAYA, INC. (US)



7.2.6 HP ENTERPRISE (US)



7.2.7 CALABRIO, INC. (US)



7.2.8 CALABRIDGE, INC. (US)



7.2.9 ASPECT SOFTWARE INC. (US)



7.2.10 CASTEL COMMUNICATIONS LLC (US)









LIST OF TABLES





TABLE 1 GLOBAL SPEECH ANALYTICS MARKET, BY TYPE



TABLE 2 GLOBAL SPEECH ANALYTICS MARKET, BY DEPLOYMENT



TABLE 3 GLOBAL SPEECH ANALYTICS MARKET, BY END-USER



TABLE 4 GLOBAL SPEECH ANALYTICS MARKET, BY REGIONS



TABLE 5 NORTH AMERICA SPEECH ANALYTICS MARKET, BY TYPE



TABLE 6 NORTH AMERICA SPEECH ANALYTICS MARKET, BY DEPLOYMENTS



TABLE 7 NORTH AMERICA SPEECH ANALYTICS MARKET, BY END-USER



TABLE 8 U.S. SPEECH ANALYTICS MARKET, BY TYPE



TABLE 9 U.S. SPEECH ANALYTICS MARKET, BY DEPLOYMENT



TABLE 10 U.S. SPEECH ANALYTICS MARKET, BY END-USER



TABLE 11 CANADA SPEECH ANALYTICS MARKET, BY TYPE



TABLE 12 CANADA SPEECH ANALYTICS MARKET, BY DEPLOYMENT



TABLE 13 CANADA SPEECH ANALYTICS MARKET, BY END-USER



TABLE 14 EUROPE SPEECH ANALYTICS MARKET, BY COUNTRY



TABLE 15 EUROPE SPEECH ANALYTICS MARKET, BY TYPE



TABLE 16 EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT



TABLE 17 EUROPE SPEECH ANALYTICS MARKET, BY END-USER



TABLE 18 GERMANY SPEECH ANALYTICS MARKET, BY TYPE



TABLE 19 GERMANY SPEECH ANALYTICS MARKET, BY DEPLOYMENT



TABLE 20 GERMANY SPEECH ANALYTICS MARKET, BY END-USER



TABLE 21 FRANCE SPEECH ANALYTICS MARKET, BY TYPE



TABLE 22 FRANCE SPEECH ANALYTICS MARKET, BY DEPLOYMENT



TABLE 23 FRANCE SPEECH ANALYTICS MARKET, BY END-USER



TABLE 24 U.K. SPEECH ANALYTICS MARKET, BY TYPE



TABLE 25 U.K. SPEECH ANALYTICS MARKET, BY DEPLOYMENT



TABLE 26 U.K. SPEECH ANALYTICS MARKET, BY END-USER



TABLE 27 REST OF EUROPE SPEECH ANALYTICS MARKET, BY TYPE



TABLE 28 REST OF EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT



TABLE 29 REST OF EUROPE SPEECH ANALYTICS MARKET, BY END-USER



TABLE 30 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY COUNTRY



TABLE 31 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY TYPE



TABLE 32 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY DEPLOYMENT



TABLE 33 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY END-USER



TABLE 34 MIDDLE EAST & AFRICA SPEECH ANALYTICS MARKET, BY TYPE



TABLE 35 MIDDLE EAST & AFRICA SPEECH ANALYTICS MARKET, BY DEPLOYMENT



TABLE 36 MIDDLE EAST & AFRICA SPEECH ANALYTICS MARKET, BY END-USER





LIST OF FIGURES





FIGURE 1 RESEARCH TYPE



FIGURE 2 GLOBAL SPEECH ANALYTICS MARKET: BY TYPE (%)



FIGURE 3 GLOBAL SPEECH ANALYTICS MARKET: BY DEPLOYMENT (%)



FIGURE 4 GLOBAL SPEECH ANALYTICS MARKET: BY END-USER (%)



FIGURE 5 GLOBAL SPEECH ANALYTICS MARKET: BY REGION



FIGURE 6 NORTH AMERICA SPEECH ANALYTICS MARKET, BY TYPE (%)



FIGURE 7 NORTH AMERICA SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)



FIGURE 8 NORTH AMERICA SPEECH ANALYTICS MARKET, BY END-USER (%)



FIGURE 9 NORTH AMERICA SPEECH ANALYTICS MARKET, BY COUNTRIES (%)



FIGURE 10 EUROPE SPEECH ANALYTICS MARKET, BY TYPE (%)



FIGURE 11 EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)



FIGURE 12 EUROPE SPEECH ANALYTICS MARKET, BY END-USER (%)



FIGURE 13 EUROPE SPEECH ANALYTICS MARKET, BY COUNTRIES (%)



FIGURE 14 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY TYPE (%)



FIGURE 15 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)



FIGURE 16 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY END-USER (%)



FIGURE 17 ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY COUNTRIES (%)



FIGURE 18 ROW SPEECH ANALYTICS MARKET, BY TYPE (%)



FIGURE 19 ROW SPEECH ANALYTICS MARKET, BY DEPLOYMENT (%)



FIGURE 20 ROW SPEECH ANALYTICS MARKET, BY END-USER (%)