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    Digital Process Automation Market

    ID: MRFR/SEM/5188-HCR
    100 Pages
    Shubham Munde
    October 2025

    Digital Process Automation Market Research Report Information By Component (Solution & Services), By Business Function (Sales Process Automation, Supply Chain Automation, Claims Automation & Marketing Automation), By Deployment Type (On-Premises & On Cloud), By Organization Size (SMEs & Large Enterprise), By Industry Vertical (Manufacturing, Consumer Goods & Retail, BFSI, Telecom & IT, Energy & Utility, Media & Entertainment, Healthcare & Others) and Region (North America, Europe, Asia-Pacific & Rest O...

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    Digital Process Automation Market Summary

    As per Market Research Future Analysis, the Global Digital Process Automation Market was valued at USD 9.65 billion in 2021 and is projected to grow from USD 10.82 billion in 2022 to USD 24.63 billion by 2030, with a CAGR of 10.8% during the forecast period (2022 - 2030). The market is driven by rising demand for automation across industries, which enhances productivity and reduces costs. Despite challenges posed by the Covid-19 pandemic, the market is expected to rebound as businesses increasingly adopt digital process automation technologies.

    Key Market Trends & Highlights

    Key trends driving the Digital Process Automation Market include:

    • Market Size in 2021: USD 9.65 billion.
    • Projected Market Size by 2030: USD 24.63 billion.
    • CAGR during 2022-2030: 10.8%.
    • Fastest growing segment: Supply Chain Automation.

    Market Size & Forecast

    2021 Market Size USD 9.65 Billion
    2022 Market Size USD 10.82 Billion
    2030 Market Size USD 24.63 Billion
    CAGR (2022-2030) 10.8%

    Major Players

    Key players in the market include IBM Corporation, Pegasystems Inc., Appian Corporation, Software AG, and Infosys.

    Digital Process Automation Market Trends

    Rising demand for automation in industries

    The sharply surging demand for automation in enterprises is a crucial driver. Digital process modifies the organizations work. The streamlining of workflow is efficient through proves automation. The solution of this system is empowering too many organizations. More innovations and solutions are possible through this system. The low code concept of process automation combines business and IT. Through this, the businesses are able to respond to their customers well. The traditional organizational processes are highly tied consuming. They are inefficient and lead to plenty of risks in any organization.

    The business finds it hard to cope with customers’ requirements with traditional methods. However, with the digital process automation the business is approaching the future. 

    Affecting, productivity and cost management is exceptional through this. Customer experience through the digital process automation is bringing extraordinary changes in nay business. These are the causes for high demand for process automation. The user end of this market is wide. It leads to more demand for digital process automation in the forecast period.

    The ongoing evolution of digital technologies is reshaping operational frameworks, suggesting that organizations increasingly adopt digital process automation to enhance efficiency and drive innovation.

    U.S. Department of Commerce

    Digital Process Automation Market Drivers

    Chart Representation of Market Growth

    The Global Digital Process Automation Market Industry is characterized by a robust growth trajectory. A chart representation illustrates the anticipated increase in market value from 12.0 USD Billion in 2024 to 41.1 USD Billion by 2035. This growth reflects a compound annual growth rate of 11.82 percent from 2025 to 2035, indicating a strong upward trend in the adoption of digital process automation technologies across various sectors.

    Integration of Artificial Intelligence

    The integration of artificial intelligence into the Global Digital Process Automation Market Industry is transforming how organizations operate. AI technologies enable more sophisticated automation solutions, allowing for predictive analytics and enhanced decision-making capabilities. For example, AI-driven automation can analyze vast amounts of data to identify inefficiencies and suggest improvements. This capability not only optimizes processes but also contributes to significant cost savings. As businesses increasingly adopt AI technologies, the market is poised for substantial growth, aligning with the projected increase in market value from 12.0 USD Billion in 2024 to 41.1 USD Billion by 2035.

    Regulatory Compliance and Risk Management

    Regulatory compliance remains a critical driver within the Global Digital Process Automation Market Industry. Organizations are compelled to adhere to stringent regulations across various sectors, necessitating robust automation solutions to manage compliance effectively. Digital process automation facilitates real-time monitoring and reporting, thereby reducing the risk of non-compliance penalties. For instance, financial institutions leveraging automation tools can ensure adherence to regulations while minimizing operational risks. This focus on compliance is likely to propel market growth, contributing to the anticipated increase in market size from 12.0 USD Billion in 2024 to 41.1 USD Billion by 2035.

    Increased Demand for Operational Efficiency

    The Global Digital Process Automation Market Industry experiences a surge in demand for operational efficiency as organizations seek to streamline their processes. By automating repetitive tasks, businesses can reduce operational costs and enhance productivity. For instance, companies that have adopted digital process automation report a reduction in process cycle times by up to 30 percent. This trend is expected to drive the market's growth, with projections indicating a market value of 12.0 USD Billion in 2024, escalating to 41.1 USD Billion by 2035, reflecting a compound annual growth rate of 11.82 percent from 2025 to 2035.

    Rising Need for Enhanced Customer Experience

    The demand for enhanced customer experience is a significant factor driving the Global Digital Process Automation Market Industry. Organizations are increasingly recognizing that streamlined processes lead to improved customer interactions and satisfaction. By automating customer service functions, businesses can provide quicker responses and personalized services. For example, chatbots and automated response systems can handle inquiries efficiently, thereby enhancing customer engagement. This focus on customer experience is expected to contribute to the market's growth trajectory, with projections indicating a rise from 12.0 USD Billion in 2024 to 41.1 USD Billion by 2035.

    Market Segment Insights

    Digital Process Automation Component Insights

    The market is divided into Solution and Service based on Component. During the forecast period, the services segment is expected to have the greatest CAGR. Services form an essential part of the software life cycle that comprises integration, deployment, product upgrade, maintenance, training, and consulting.

    Source: Secondary Research, Primary Research, MRFR Database and Analyst Review

    Digital Process Business Function Insights

    The market is divided into four segments based on business function: sales process automation, supply chain automation, claims automation, and marketing automation. During the projected period, the supply chain automation segment is expected to grow at the fastest rate. Automation enables organizations to receive and handle orders more efficiently, beginning with the planning, configuration, pricing, and order delivery stages. Furthermore, it provides visibility into multi-enterprise supply chain networks of suppliers and partners, allowing firms to succeed.

    Digital Process Deployment Type Insights

    Based on deployment type, the market is divided into On Premises and On Cloud.

    Digital Process Organization Size Insights

    Based on organization size, the market is divided SMEs and Large Enterprise.

    Digital Process Automation Verticals Insights

    Manufacturing, Consumer Goods & Retail, BFSI, Telecom & IT, Transport & Logistics, Energy & Utility, Media & Entertainment, Healthcare, and Others are the market verticals. During the forecast period, the Banking, Financial Services, and Insurance category has the biggest market share. The benefits associated with digital process automation, such as efficient processing and output, reduced time delays, and increased security, are driving demand for this market.

    Get more detailed insights about Digital Process Automation Market

    Regional Insights

    By Region, the study segments the market into North America, Europe, Asia-Pacific, Middle East & Africa, and South America.

    Asia Pacific, Europe, and North America are the primary geographical participants in the digital process automation market. Early adoption of digital process automation will increase demand in Asia Pacific. The forecast period will see significant improvements in the digital process automation industry. North America is the second largest and fastest growing area. The presence of a prominent player will result in increased development in North America. The United States and Canada are the primary contributors to the high market revenue. These important firms' investments are significant for the market. In addition, Europe is experiencing increased demand during the projection period.

    There are numerous automation enterprises in this region. All of these elements will contribute to rapid expansion among regional players.

    FIGURE 3: Digital Process Automation Market SHARE BY REGION 2021 (%)

    Digital Process Automation Market SHARE BY REGION 2021Source: Secondary Research, Primary Research, MRFR Database and Analyst Review

    Key Players and Competitive Insights

    The market's top players in digital process automation are launching new products. Furthermore, R&D activities are critical for the growth of the digital process automation market. The players invest in these operations in order to develop new formulas and features that would improve consumer convenience. These factors, in turn, lead to the expansion of the digital process automation industry.

    Strategic collaborations are a crucial component of market growth. The participants are engaged in these actions in order to increase their influence across the industrial automation device manager software market, hence raising the growth rate. Software AG, IBM, Pegasystems, Newgen software, Bonitasoft, blue-infinity, DXC, and Infosys are some well-established participants in the digital process automation sector.

    Key Companies in the Digital Process Automation Market market include

    Industry Developments

    May 2023: Bonitasoft, a leader in open-source digital process automation, today announced the launch of their Self-Contained Apps platform, a ground-breaking new method of automating processes. By fusing the advantages of containerization approaches & technologies for deployment & management with the strength of BPM application platform technologies for application development, Self-Contained Apps implement the "composable enterprise" approach of creating business applications from interoperable elements. Bonita 2023.1's ground-breaking Self Contained Apps strategy is a radical shift from the strategy of process-based apps hosted on a platform with the shared resources.

    With its own runtime and resources, any Self-Contained App produced with Bonita process automation platform can be put into production using Docker and Kubernetes.

    March 2023: Telecom Egypt (TE), the country's top network service provider, declared that it is working with IBM to include intelligent automation technologies in order to offer a single solution for all of their operations support systems or (OSS) spanning mobile, fixed, and core networks. Both the use of IBM Robotic Process Automation (RPA) solutions by TE and the deployment of IBM Cloud Pak for the Watson AIOps running on RedHat OpenShift are planned.

    The solution will be developed to provide TE with a comprehensive view of its entire IT infrastructure & to help them innovate quickly, cut operating expenses, and shorten the time it takes to troubleshoot and fix network-related issues.

    August 2022: By forming a strategic partnership with Liferay DXP in August 2022, Sigma Solve, a technology consulting and software development company that supports clients' visions for the digitization, the sales growth, the system integration, & business process automation, will give businesses in North America access to a feature-rich platform that puts integrated digital capabilities and innovation in their hands. The digital transformation methodology used by Sigma Solve seamlessly connects with the Liferay's DXP platform.

    February 2022: Nokia and Atos have teamed forces to promote enterprise digital applications by providing comprehensive private 4/5G network services. The collaborative solution, which combines Atos and Nokia servers, brings together the two cloud and edge computing pioneers to aid enterprises in their digitization journey toward Industry 4.0. The collaboration makes use of Nokia Digital Automation Cloud (DAC), an industrial-grade private wireless connectivity and application platform, as well as Atos' AI computer vision platform, which has been strengthened by Atos' recent acquisition of AI pioneer Ipsotek and its unrivalled IP and software capabilities.

    November 2020: IBM and AMD announced their joint development agreement to enhance their product line.

    May 2020: Appian announced its integration partnership with Box for deep collaboration and to develop new products.

    January 2020: Appian announced the acquisition of Novayre Solutions SL to expand its product portfolio.

    Future Outlook

    Digital Process Automation Market Future Outlook

    The Digital Process Automation Market is projected to grow at 11.82% CAGR from 2024 to 2035, driven by technological advancements, increased demand for efficiency, and the rise of AI integration.

    New opportunities lie in:

    • Develop AI-driven automation solutions to enhance operational efficiency in various industries.
    • Invest in cloud-based DPA platforms to cater to remote workforce needs and scalability.
    • Create tailored automation services for small and medium enterprises to improve their digital transformation efforts.

    By 2035, the Digital Process Automation Market is expected to be robust, reflecting substantial growth and innovation.

    Market Segmentation

    Digital Process Automation Regional Outlook

    • North America
    • US
    • Canada
    • Mexico
    • Europe
    • Germany
    • France
    • UK
    • Rest of Europe
    • Asia-Pacific
    • China
    • Japan
    • India
    • Rest of Asia-Pacific
    • Middle East & Africa
    • South America
    • Technology Investors
    • Regulatory Industries
    • Government Bodies
    • Gaming Industry

    Digital Process Automation Component Outlook

    • Solution
    • Services

    Digital Process Automation Deployment Type Outlook

    • On Premises
    • On Cloud

    Digital Process Automation Business Function Outlook

    • Sales Process Automation
    • Supply Chain Automation
    • Claims Automation
    • Marketing Automation

    Digital Process Automation Industry Vertical Outlook

    • Manufacturing
    • Consumer Goods & Retail
    • BFSI
    • Telecom & IT
    • Transport & Logistics
    • Energy & Utility
    • Media & Entertainment
    • Healthcare
    • Others

    Digital Process Automation Organization Size Outlook

    • SMEs
    • Large Enterprise

    Report Scope

    Report Attribute/MetricDetails
    Market Size 2021USD 9.65 billion
    Market Size 2022USD 10.82 billion
    Market Size 2030USD 24.63 billion
    Compound Annual Growth Rate (CAGR)10.8% (2022-2030)
    Base Year2021
    Forecast Period2022-2030
    Historical Data2018-2020
    Forecast UnitsValue (USD Billion)
    Report CoverageRevenue Forecast, Competitive Landscape, Growth Factors, and Trends
    Segments CoveredComponent, Business Function, Deployment Type, Organization Size, and Industry Vertical.
    Geographies CoveredNorth America, Europe, Asia Pacific, Middle East & Africa, and South America
    Countries CoveredThe U.S, Canada, Mexico, Germany, France, UK, China, Japan, India, Australia, South Korea, UAE, and Brazil
    Key Companies ProfiledIBM Corporation, Bizagi Group Limited, Pegasystems Inc., Appian Corporation, Oracle Corporation, Software AG, DST Systems Inc., OpenText Corporation, Newgen Software Technologies Ltd., TIBCO Software Inc, Bonitasoft, Blue-Infinity, DXC, Infosys and Others
    Key Market OpportunitiesIncreasing demand for streamlining business processes Integration of AI and Machine Learning
    Key Market DynamicsIncreasing demand for automating business processes Increasing adoption of the low-code automation platform

    Market Highlights

    Author
    Shubham Munde
    Research Analyst Level II

    With a technical background in information technology & semiconductors, Shubham has 4.5+ years of experience in market research and analytics with the tasks of data mining, analysis, and project execution. He is the POC for our clients, for their consulting projects running under the ICT/Semiconductor domain. Shubham holds a Bachelor’s in Information and Technology and a Master of Business Administration (MBA). Shubham has executed over 150 research projects for our clients under the brand name Market Research Future in the last 2 years. His core skill is building the research respondent relation for gathering the primary information from industry and market estimation for niche markets. He is having expertise in conducting secondary & primary research, market estimations, market projections, competitive analysis, analysing current market trends and market dynamics, deep-dive analysis on market scenarios, consumer behaviour, technological impact analysis, consulting, analytics, etc. He has worked on fortune 500 companies' syndicate and consulting projects along with several government projects. He has worked on the projects of top tech brands such as IBM, Google, Microsoft, AWS, Meta, Oracle, Cisco Systems, Samsung, Accenture, VMware, Schneider Electric, Dell, HP, Ericsson, and so many others. He has worked on Metaverse, Web 3.0, Zero-Trust security, cyber-security, blockchain, quantum computing, robotics, 5G technology, High-Performance computing, data centers, AI, automation, IT equipment, sensors, semiconductors, consumer electronics and so many tech domain projects.

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    FAQs

    How much is the Digital Process Automation market?

    Digital Process Automation market was valued at USD 9.65 Billion in 2021

    What is the market size for 2030, for the Digital Process Automation Market?

    The Digital Process Automation market is projected to reach USD 24.63 Billion in 2030

    What is the growth rate of the Digital Process Automation market?

    Digital Process Automation market Size is predicetd to hit at a 10.8%

    Which region held the largest market share in the Digital Process Automation market?

    Asia-Pacific is expected to hold the highest market share in the global Digital Process Automation market.

    Who are the prominent players in the Digital Process Automation market?

    IBM Corporation, Bizagi Group Limited, Pegasystems Inc., Appian Corporation, Oracle Corporation, Software AG, DST Systems Inc., OpenText Corporation, Newgen Software Technologies Ltd., TIBCO Software Inc, Bonitasoft, Blue-Infinity, DXC, Infosys and Others.

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