Connected Hotel System and Solution Market Research Report: By System Type (Property Management Systems, Guest Engagement Solutions, Revenue Management Systems, Mobile Applications, IoT Solutions), By Deployment Type (Cloud-based, On-premises, Hybrid), By End Use (Hotels, Resorts, Boutique Hotels, Serviced Apartments, Hostels), By Service Type (Consulting, Installation, Maintenance, Managed Services) and By Regional (North America, Europe, South America, Asia Pacific, Middle East and Africa) - Forecast to 2034.

Connected Hotel System and Solution Market Overview

Connected Hotel System And Solution Market is projected to grow from USD 15.76 Billion in 2025 to USD 31.49 Billion by 2034, exhibiting a compound annual growth rate (CAGR) of 7.99% during the forecast period (2025 - 2034). Additionally, the market size for Connected Hotel System And Solution Market was valued at USD 14.59 billion in 2024.

Key Connected Hotel System and Solution Market Trends Highlighted

The Connected Hotel System and Solution Market is driven by the increasing demand for enhanced guest experiences and operational efficiency. Hotels are keen to integrate smart technologies that allow for personalized services, streamlined operations, and data-driven decision-making. This drive is further fueled by the growth in tourism and the rising expectations of guests for seamless digital interactions. As hospitality businesses adapt to these changes, they recognize the potential of connected systems to optimize various functions, from booking management to room automation. Opportunities lie in the expansion of Internet of Things (IoT) applications within the hotel sector.

With the advancement of sensor technologies and the enhancement of data analytics, hotels will have the chance to strengthen energy management, increase guest safety, and provide better communication, and these efforts can even be done in partnership with technology providers, who can offer technology-based solutions perfect for the hospitality industry. For instance, audience engagement can be increased and audience satisfaction can also be increased by creating apps that enable guests to book hotel facilities directly. Of late, the trend associated with the use of mobile technology in hotels has picked up pace. Guests are interested in mobile applications, and they prefer booking, ordering and communicating with hotel employees through such applications.

This change is pressuring properties to allocate resources for the development of features that allow for such interaction. In addition, due to the need to cater to environmentally leading travelers, green options have become the new agenda for hotel catering. Such trends will enable the industries to improve guests’ reservation experience as well as improve the reservation functionalities’ efficiencies. It can be summarized that the connected hotel system and solution market is moving towards an industry that is more customer-focused, thanks to all the integration and innovative technologies that are being introduced.

Fig 1: Connected Hotel System and Solution Market Overview(2025-2034)

Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

Connected Hotel System and Solution Market Drivers

Rising Demand for Smart Hospitality Solutions

The Connected Hotel System and Solution Market Industry is witnessing a significant shift towards smart hospitality solutions. As travelers become increasingly tech-savvy, they expect seamless integration of technology into their hotel experiences. This driver is particularly prominent as hotels strive to enhance guest satisfaction and operational efficiency. The evolution of Internet of Things (IoT) technologies allows hotels to implement connected systems that optimize various aspects of the guest experience, including room controls, check-in processes, and service requests.Guests can adjust their room settings remotely, receive personalized recommendations, and communicate with hotel staff through mobile applications, leading to a more enjoyable stay. Furthermore, leveraging big data analytics enables hotels to gain valuable insights into guest preferences and behaviors, facilitating tailored services. This shift towards smart systems not only elevates the guest experience but also enhances hotel operations, leading to cost savings and increased revenue generation.With the projection of a significant CAGR from 2024 to 2032, it is evident that the demand for smart hospitality solutions will fuel the growth of the Connected Hotel System and Solution Market industry in the years to come.

Growing Focus on Enhanced Guest Experience

The Connected Hotel System and Solution Market industry is increasingly driven by the focus on enhancing guest experience. As competition within the hospitality sector intensifies, hotels are turning to connected solutions to differentiate themselves and meet evolving customer expectations. Providing personalized services, quick access to amenities, and streamlined communication through connected systems have become essential for modern hotels.This trend fosters guest loyalty and drives repeat business, ultimately contributing to the growth of the market.

Increase in Adoption of Cloud-based Solutions

The adoption of cloud-based solutions is revolutionizing the Connected Hotel System and Solution Market industry. Hotels are increasingly migrating their operations to cloud platforms due to benefits such as flexibility, scalability, and cost efficiency. Cloud systems facilitate real-time data management and analytics, enabling hotels to respond dynamically to market demands and optimize their services. This trend is expected to drive market growth significantly as more hotels recognize the advantages of integrating cloud solutions into their operations.

Connected Hotel System and Solution Market Segment Insights

Connected Hotel System and Solution Market System Type Insights

The Connected Hotel System and Solution Market is currently valued at 12.51 USD Billion in 2023, underscoring the growth potential within its System Type segment. This segment comprises several key components, including Property Management Systems, Guest Engagement Solutions, Revenue Management Systems, Mobile Applications, and IoT Solutions. Among these, Property Management Systems represent a significant portion of the market, holding a valuation of 3.0 USD Billion this year and projected to reach 6.5 USD Billion by 2032. This growth is indicative of the increasing need for efficient operations and streamlined processes within hotels.Guest Engagement Solutions follow closely, valued at 2.5 USD Billion in 2023 and expected to grow to 5.0 USD Billion by 2032. This segment highlights the importance of enhancing guest experiences through personalized interactions and services, an area that has become critical in today's hospitality landscape. Revenue Management Systems, although slightly smaller in valuation at 2.0 USD Billion presently, display potential by growing to 4.5 USD Billion in the coming years, emphasizing the necessity for hotels to optimize pricing strategies and maximize revenue.Mobile Applications, with an initial valuation of 3.0 USD Billion, aim to improve guest convenience and accessibility to services, significantly contributing to customer satisfaction, and are estimated to reach 6.0 USD Billion by the end of the forecast period. The IoT Solutions sector, starting at 2.01 USD Billion, reflects the growing integration of smart technologies in the hospitality sector, enhancing operational efficiency and user experience while reaching 3.0 USD Billion by 2032. Each of these components plays a fundamental role in shaping the Connected Hotel System and Solution Market revenue by providing integrated solutions that address various aspects of hotel management and customer engagement.The market dynamics driven by customer preferences for technology and automation pave the way for advancements and services that cater to modern hospitality demands, thereby influencing the overall market statistics and presenting numerous opportunities for growth. As hotels continue to adapt to technological advancements and the changing landscape of customer expectations, the System Type segment remains crucial in driving the evolution and competitiveness of the entire industry.

Fig 2: Connected Hotel System and Solution Market Insights (2023-2034)

Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

Connected Hotel System and Solution Market Deployment Type Insights

The Connected Hotel System and Solution Market, valued at 12.51 USD Billion in 2023, showcases a growing segmentation based on Deployment Type, which comprises Cloud-based, On-premises, and Hybrid models. The Cloud-based deployment type has gained prominence due to its scalability, cost-effectiveness, and ease of access, making it a preferred choice for many hotel operators looking to enhance guest experiences through technology. On-premises solutions provide significant control over data and systems but often involve higher upfront costs and maintenance responsibilities, reflecting the diverse preferences within the industry.The Hybrid model, representing a blend of both Cloud and On-premises solutions, is increasingly appealing as it offers flexibility and allows hotels to leverage the benefits of both deployment types. Market trends suggest a shift towards integrated solutions that enhance operational efficiency and guest engagement, driven by an increase in demand for personalized services and automation in hotel operations. However, challenges such as data security concerns and integration complexities remain as the sector evolves. Overall, the segmentation of the Connected Hotel System and Solution Market by Deployment Type plays a critical role in catering to the varied needs of the hospitality sector while driving market growth and innovation.

Connected Hotel System and Solution Market End Use Insights

The Connected Hotel System and Solution Market are witnessing substantial growth, with an expected valuation of 12.51 billion in 2023, and innovation within the End Use segment is a significant driver. The market encompasses various establishments, including hotels, resorts, boutique hotels, serviced apartments, and hostels, each contributing to the overall market dynamics. Hotels are crucial due to their extensive adoption of connected systems for improving guest experiences and operational efficiency. Resorts and boutique hotels leverage technology not only to enhance service offerings but also to create personalized experiences for their guests.Serviced apartments are increasingly popular, augmenting long-term staying experiences with modern solutions that cater to both leisure and business travelers. Meanwhile, hostels are adopting connected solutions to attract a tech-savvy younger demographic, offering unique experiences while ensuring convenience. Together, these segments demonstrate the diverse application of connected systems that enhance hospitality experiences, leading to significant contributions to the Connected Hotel System and Solution Market revenue. As the market advances, addressing challenges such as data privacy and integration technologies will provide new opportunities for growth.

Connected Hotel System and Solution Market Service Type Insights

The Connected Hotel System and Solution Market is projected to reach a value of 12.51 USD Billion in 2023, reflecting substantial growth in the Service Type segment, which encompasses various essential offerings such as Consulting, Installation, Maintenance, and Managed Services. With the increasing demand for advanced technology solutions in hospitality, Consulting services play a crucial role in guiding hotels through the integration of connected systems, ensuring strategic implementation. Installation services are also significant, as they are fundamental to setting up complex hotel systems seamlessly, directly impacting guest experiences.Maintenance services are vital to the ongoing functionality and efficiency of these systems, helping hotels minimize downtime and operational disruptions. Additionally, Managed Services are gaining traction as hotels seek to outsource their technology needs for better expertise and cost-efficiency. The interconnectedness and digitization trends in the hospitality industry are expected to fuel the Connected Hotel System and Solution Market revenue significantly as hotels adapt to meet guest expectations through enhanced services and streamlined operations.This segmentation not only highlights the essential functions that support the digital transformation of hotels but also represents opportunities for providers to innovate and enhance their offerings within these key service areas.

Connected Hotel System and Solution Market Regional Insights

The Connected Hotel System and Solution Market is experiencing notable growth across regional segments, having achieved a valuation of 12.51 USD Billion in 2023 and is projected to reach 25.0 USD Billion by 2032. North America holds a majority share in this market, valued at 5.0 USD Billion in 2023, and is expected to grow to 10.14 USD Billion by 2032, emphasizing its significance in the industry. Europe follows, with a valuation of 3.5 USD Billion in 2023, set to expand to 7.2 USD Billion, indicating substantial market engagement in the region.The APAC region is also emerging as a critical market, valued at 2.5 USD Billion in 2023 and expected to reach 5.2 USD Billion by 2032, driven by rising tourism and digital transformation trends. South America and MEA are smaller markets within the Connected Hotel System and Solution Market, valued at 1.0 USD Billion and 0.51 USD Billion, respectively, in 2023, but they showcase the potential for growth, with South America projected to attain 1.8 USD Billion and MEA expected to reach 1.66 USD Billion by 2032 as connectivity becomes increasingly prioritized.Overall, the market dynamics across these regions highlight varying growth drivers, challenges, and opportunities driven by technological advancements and an increasing demand for enhanced customer experiences.

Fig 3: Connected Hotel System and Solution Market Regional Insights (2023-2032)

Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

Connected Hotel System and Solution Market Key Players and Competitive Insights

The Connected Hotel System and Solution Market arewitnessing transformative growth as technology and hospitality converge to enhance guest experiences and operational efficiencies. The competitive landscape in this market is shaped by the increasing demand for smart hotel solutions, which integrate IoT, mobile, and data analytics to create a seamless and personalized environment for guests. Players are continually innovating to offer comprehensive systems that enhance connectivity among hotel services, staff, and guests. This dynamic market is characterized by rapid advancements in technology, strategic partnerships, and evolving consumer preferences, which compel hospitality providers to embrace connectivity solutions to stay competitive.IBM holds a formidable position in the Connected Hotel System and Solution Market, offering a robust suite of solutions aimed at optimizing hotel operations and enhancing guest engagement. With its strong emphasis on artificial intelligence, analytics, and cloud computing, IBM empowers hotels to harness data for informed decision-making and personalized guest experiences. The company’s extensive research and development capabilities allow it to lead in creating innovative, scalable solutions that drive efficiency and improve the overall guest journey. Its established reputation for reliability and security further strengthens its market presence, making IBM a valuable partner for hotels looking to implement advanced technology solutions for operational excellence.StayNTouch presents a compelling offering in the Connected Hotel System and Solution Market, with a focus on cloud-based mobile solutions that elevate guest engagement and streamline hotel operations. Known for its user-friendly interface, StayNTouch's products enable hotel staff to manage operations efficiently while providing guests with the freedom to control their experience through mobile devices. The company boasts a strong track record of integrating hotel management systems that facilitate real-time data access, enhancing communication and service delivery. Its commitment to innovation ensures that StayNTouch remains competitive by constantly evolving its solutions to meet the changing demands of the hospitality industry, positioning itself as a frontline player in delivering connected hotel experiences.

Key Companies in the Connected Hotel System and Solution Market Include

• IBM

• StayNTouch

• Siemens

• HITS

• Mews

• Cloudbeds

• Whistle

• RoomRaccoon

• Protel Hotelsoftware

• Zoku

• Oracle

• Guestline

• Amadeus IT Group

• ASSA ABLOY

• Salto Systems

Connected Hotel System Solution Industry Developments

• Q2 2024: ASSA ABLOY acquires Nomadix, expanding connected hotel technology portfolio ASSA ABLOY, a global leader in access solutions, announced the acquisition of Nomadix, a provider of guest-facing network and IoT solutions for hotels, strengthening its position in the connected hotel systems market.
• Q2 2024: Oracle Hospitality launches OPERA Cloud Digital Assistant for hotels Oracle Hospitality introduced a new AI-powered digital assistant integrated into its OPERA Cloud platform, enabling hotels to offer guests voice-activated room controls and personalized service through connected devices.
• Q3 2024: IHG Hotels & Resorts partners with Honeywell to deploy smart room controls globally IHG announced a strategic partnership with Honeywell to roll out IoT-enabled smart room controls across its global portfolio, enhancing guest personalization and energy efficiency.
• Q2 2024: Siemens and Accor sign multi-year deal for connected hotel infrastructure Siemens and Accor entered a multi-year agreement to implement Siemens’ building automation and IoT solutions in Accor hotels, aiming to optimize energy use and guest comfort through connected systems.
• Q1 2025: Mews raises $110M Series D to expand cloud-based hotel management platform Mews, a provider of cloud-based property management systems for hotels, secured $110 million in Series D funding to accelerate development of its connected hotel solutions and expand into new markets.
• Q2 2025: Marriott International launches mobile key integration with Apple Wallet Marriott International announced the rollout of mobile room keys compatible with Apple Wallet, allowing guests at select properties to access rooms and amenities using their iPhones and Apple Watches.
• Q1 2024: Hilton appoints new Chief Digital Officer to drive connected guest experience Hilton named a new Chief Digital Officer tasked with accelerating the company’s digital transformation, including the expansion of connected hotel systems and guest-facing technologies.
• Q3 2024: Wyndham Hotels & Resorts selects NEC for facial recognition check-in pilot Wyndham Hotels & Resorts partnered with NEC Corporation to pilot facial recognition-based check-in and room access at select properties, aiming to streamline guest arrival and enhance security.
• Q2 2025: Protel and Samsung announce partnership for in-room IoT integration Protel hotel software and Samsung Electronics announced a partnership to integrate Protel’s PMS with Samsung’s in-room IoT devices, enabling centralized control of lighting, climate, and entertainment for hotel guests.
• Q1 2025: Minor Hotels opens flagship smart hotel in Singapore with full IoT integration Minor Hotels unveiled its new flagship property in Singapore, featuring comprehensive IoT integration for guest rooms, public spaces, and back-of-house operations, setting a new standard for connected hospitality.
• Q4 2024: IHG launches AI-powered guest personalization platform across EMEA hotels IHG rolled out a new AI-driven platform to personalize guest experiences and automate service delivery, leveraging connected hotel systems across its EMEA properties.
• Q3 2025: Choice Hotels acquires StayNTouch to bolster cloud-based hotel operations Choice Hotels completed the acquisition of StayNTouch, a provider of cloud-based property management and guest engagement solutions, to enhance its connected hotel system capabilities.

Connected Hotel System and Solution Market Segmentation Insights

Connected Hotel System and Solution Market System Type Outlook

• Property Management Systems
• Guest Engagement Solutions
• Revenue Management Systems
• Mobile Applications
• IoT Solutions

Connected Hotel System and Solution Market Deployment Type Outlook

• Cloud-based
• On-premises
• Hybrid

Connected Hotel System and Solution Market End Use Outlook

• Hotels
• Resorts
• Boutique Hotels
• Serviced Apartments
• Hostels

Connected Hotel System and Solution Market Service Type Outlook

• Consulting
• Installation
• Maintenance
• Managed Services

Connected Hotel System and Solution Market Regional Outlook

• North America
• Europe
• South America
• Asia Pacific
• Middle East and Africa

Report Attribute/Metric	Details
Market Size 2024	14.59 (USD Billion)
Market Size 2025	15.76 (USD Billion)
Market Size 2034	31.49 (USD Billion)
Compound Annual Growth Rate (CAGR)	7.99% (2025 - 2034)
Report Coverage	Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
Base Year	2024
Market Forecast Period	2025 - 2034
Historical Data	2019 - 2023
Market Forecast Units	USD Billion
Key Companies Profiled	IBM, StayNTouch, Siemens, HITS, Mews, Cloudbeds, Whistle, RoomRaccoon, Protel Hotelsoftware, Zoku, Oracle, Guestline, Amadeus IT Group, ASSA ABLOY, Salto Systems
Segments Covered	System Type, Deployment Type, End Use, Service Type, Regional
Key Market Opportunities	Smart room technology integration, Enhanced guest personalization services, IoT device interoperability, Sustainable energy management solutions, Data analytics for operational efficiency
Key Market Dynamics	Increased guest personalization, Growing IoT adoption, Enhanced operational efficiency, Demand for contactless services, Integration with cloud technologies
Countries Covered	North America, Europe, APAC, South America, MEA