Global Cloud Communication Platform Market Research Report- Forecast till 2032

Cloud Communication Platform Market Research Report: Information By Component (Solution [Unified Communication and Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice Over Internet Protocol (VoIP), And Application Programming Interface (API)] And Service [Training and Consulting, Support and Maintenance, And Managed Services]), By Organization Size (Small and Medium-Sized Enterprise (SMEs) And Large Enterprise) – Market Forecast Till 2032.

ID: MRFR/ICT/2094-CR | 123 Pages | Author: Ankit Gupta | April 2019         

1 Executive Summary

2 Market Introduction

2.1 Definition 16

2.2 Scope Of The Study 16

2.3 List Of Assumptions 17

2.4 Market Structure 17

3 Market Insights

4 Research Methodology

4.1 Research Process 23

4.2 Forecast Model 27

5 Market Dynamics

5.1 Overview 29

5.2 Drivers 30

5.2.1 Increasing Demand For BYOD 30

5.2.2 Growing Inclination Of Organization To Provide Flexible Work Options 30

5.2.2.1 Improved Productivity 30

5.2.2.2 Low Cost Of Maintenance And Support 30

5.2.2.3 Transparency Of Communication 30

5.3 Opportunity 31

5.3.1 Application To Person Communication 31

5.4 Restraint 31

5.4.1 Security And Privacy Concerns 31

6 Market Factor Analysis

6.1 Value Chain Analysis 34

6.2 Porter’s Five Force Model 35

6.2.1 Threat Of New Entrants 35

6.2.2 Bargaining Power Of Suppliers 36

6.2.3 Threat Of Substitutes 36

6.2.4 Bargaining Power Of Buyers 36

6.2.5 Competitive Rivalry 36

7 Global Cloud Communication Platform Market, By Component

7.1.1 Solution 38

7.1.1.1 Unified Communication And Collaboration (UCC/UCaaS) 38

7.1.1.2 Web Real-Time Communication (WebRTC) 38

7.1.1.3 Interactive Voice Response (IVR) 38

7.1.1.4 Voice Over Internet Protocol (VoIP) 38

7.1.1.5 Application Programming Interface (API) 38

7.1.2 Service 39

7.1.2.1 Training And Consulting 39

7.1.2.2 Support And Maintenance 39

7.1.2.3 Managed Services 39

8 Global Cloud Communication Platform Market, By Organization Size

8.1 Overview 44

8.1.1 Small And Medium-Sized Enterprise (SMEs) 44

8.1.2 Large Enterprise 44

9 Global Cloud Communication Platform Market, By Vertical

9.1 Overview 47

9.1.1 Banking, Financial Services, And Insurance 47

9.1.2 Healthcare 47

9.1.3 Telecommunication And Information Technology Enabled Service (ITES) 47

9.1.4 Government 47

9.1.5 Retail 47

9.1.6 Travel And Hospitality 48

9.1.7 Education 48

9.1.8 Manufacturing 48

9.1.9 Others 48

10 Cloud Communication Platform Market, By Region

10.1 Overview 51

10.2 North America 52

10.2.1 US 56

10.2.2 Canada 59

10.2.3 Mexico 61

10.3 Europe 64

10.3.1 UK 68

10.3.2 Rest Of Europe 71

10.3.3 Germany 73

10.3.4 France 75

10.4 Asia-Pacific 78

10.4.1 China 82

10.4.2 Japan 85

10.4.3 India 87

10.4.4 Rest Of Asia-Pacific 90

10.5 Rest Of The World 93

10.5.1 Middle East & Africa 97

10.5.2 South America 100

11 Competitive Landscape

11.1 Competitive Scenario 104

12 Company Profiles

12.1 Cisco Systems, Inc 107

12.1.1 Company Overview 107

12.1.2 Financial Overview 107

12.1.3 Products/Services/Solutions/ Application Areas Offered 108

12.1.4 Key Developments. 108

12.1.5 SWOT Analysis 108

12.1.6 Key Strategies 108

12.2 Twilio Inc. 109

12.2.1 Company Overview 109

12.2.2 Financial Overview 109

12.2.3 Products/Services/Solutions/Applications Areas Offered 110

12.2.4 Key Developments 110

12.2.5 SWOT Analysis 110

12.2.6 Key Strategies 110

12.3 West Corporation 111

12.3.1 Company Overview 111

12.3.2 Products/Services/Solutions/Applications Areas Offered 111

12.3.3 Key Developments 111

12.3.4 Key Strategies 111

12.4 Telestax 112

12.4.1 Company Overview 112

12.4.2 Products/Services/Solutions/Application Areas Offered 112

12.4.3 Key Developments 112

12.4.4 Key Strategies 112

12.5 Avaya Inc. 113

12.5.1 Company Overview 113

12.5.2 Financial Revenue 113

12.5.3 Products/Services/Solutions Offered 114

12.5.4 SWOT Analysis 114

12.5.5 Key Strategies 114

12.6 NetFortris 115

12.6.1 Company Overview 115

12.6.2 Products/Services/Solutions Offered 115

12.6.3 Key Developments 115

12.6.4 Key Strategies 115

12.7 Vonage Holdings Corp. 116

12.7.1 Company Overview 116

12.7.2 Financial Revenue 116

12.7.3 Products/Services/Solutions Offered 117

12.7.4 Key Developments 117

12.7.5 SWOT Analysis 117

12.7.6 Key Strategies 117

12.8 Masergy 118

12.8.1 Company Overview 118

12.8.2 Products/Services/Solutions Offered 118

12.8.3 Key Developments 118

12.8.4 Key Strategies 118

12.9 Nokia 119

12.9.1 Company Overview 119

12.9.2 Financial Revenue 119

12.9.3 Products/Services/Solutions Offered 120

12.9.4 Key Developments 120

12.9.5 SWOT Analysis 120

12.9.6 Key Strategies 120

12.10 Mitel Networks Corporation 121

12.10.1 Company Overview 121

12.10.2 Financial Overview 121

12.10.3 Products/Services/Solutions Offered 122

12.10.4 Key Developments 122

12.10.5 SWOT Analysis 122

12.10.6 Key Strategies 122

13 List Of Tables

TABLE 1 MARKET SYNOPSIS 14

TABLE 2 LIST OF ASSUMPTIONS 17

TABLE 3 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 40

TABLE 4 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 41

TABLE 5 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 42

TABLE 6 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 45

TABLE 7 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 49

TABLE 8 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY REGION, 2020–2027 (USD MILLION) 51

TABLE 9 NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 52

TABLE 10 NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 53

TABLE 11 NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 53

TABLE 12 NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 54

TABLE 13 NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION) 55

TABLE 14 NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 56

TABLE 15 US: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 56

TABLE 16 US: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 57

TABLE 17 US: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 57

TABLE 18 US: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 58

TABLE 19 US: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 58

TABLE 20 CANADA: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 59

TABLE 21 CANADA: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 59

TABLE 22 CANADA: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 60

TABLE 23 CANADA: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 60

TABLE 24 CANADA: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 61

TABLE 25 MEXICO: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 61

TABLE 26 MEXICO: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 62

TABLE 27 MEXICO: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 62

TABLE 28 MEXICO: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 63

TABLE 29 MEXICO: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 63

TABLE 30 EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 64

TABLE 31 EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 65

TABLE 32 EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 65

TABLE 33 EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 66

TABLE 34 EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION) 67

TABLE 35 EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 68

TABLE 36 UK: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 68

TABLE 37 UK: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 69

TABLE 38 UK: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 69

TABLE 39 UK: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 70

TABLE 40 UK: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 70

TABLE 41 REST OF EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 71

TABLE 42 REST OF EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 71

TABLE 43 REST OF EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 72

TABLE 44 REST OF EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 72

TABLE 45 REST OF EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 73

TABLE 46 GERMANY: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 73

TABLE 47 GERMANY: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 74

TABLE 48 GERMANY: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 74

TABLE 49 GERMANY: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 74

TABLE 50 GERMANY: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 75

TABLE 51 FRANCE: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 76

TABLE 52 FRANCE: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 76

TABLE 53 FRANCE: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 76

TABLE 54 FRANCE: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 77

TABLE 55 FRANCE: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 77

TABLE 56 ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 78

TABLE 57 ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 79

TABLE 58 ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 79

TABLE 59 ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 80

TABLE 60 ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION) 80

TABLE 61 ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 81

TABLE 62 CHINA: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 82

TABLE 63 CHINA: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 82

TABLE 64 CHINA: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 84

TABLE 65 CHINA: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 84

TABLE 66 CHINA: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 85

TABLE 67 JAPAN: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 85

TABLE 68 JAPAN: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 86

TABLE 69 JAPAN: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 86

TABLE 70 JAPAN: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 86

TABLE 71 JAPAN: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 87

TABLE 72 INDIA: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 88

TABLE 73 INDIA: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 88

TABLE 74 INDIA: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 88

TABLE 75 INDIA: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 89

TABLE 76 INDIA: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 89

TABLE 77 REST OF ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 90

TABLE 78 REST OF ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 90

TABLE 79 REST OF ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 91

TABLE 80 REST OF ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 91

TABLE 81 REST OF ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 92

TABLE 82 REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 93

TABLE 83 REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 94

TABLE 84 REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 94

TABLE 85 REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 95

TABLE 86 REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION) 96

TABLE 87 REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 97

TABLE 88 MIDDLE EAST & AFRICA: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 97

TABLE 89 MIDDLE EAST & AFRICA: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 98

TABLE 90 MIDDLE EAST & AFRICA: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 98

TABLE 91 MIDDLE EAST & AFRICA: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 99

TABLE 92 MIDDLE EAST & AFRICA: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 99

TABLE 93 SOUTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 100

TABLE 94 SOUTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 100

TABLE 95 SOUTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 101

TABLE 96 SOUTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 101

TABLE 97 SOUTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 102

14 List Of Figures

FIGURE 1 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET: MARKET STRUCTURE 17

FIGURE 2 GLOBAL MARKET SIZE & MARKET SHARE BY REGION/COUNTRY (2020 VS 2027) 19

FIGURE 3 NORTH AMERICA MARKET SIZE & MARKET SHARE BY COUNTRY (2020 VS 2027) 19

FIGURE 4 EUROPE MARKET SIZE & MARKET SHARE BY COUNTRY (2020 VS 2027) 20

FIGURE 5 ASIA-PACIFIC MARKET SIZE & MARKET SHARE BY COUNTRY (2020 VS 2027) 20

FIGURE 6 REST OF THE WORLD MARKET SIZE & MARKET SHARE BY COUNTRY (2020 VS 2027) 21

FIGURE 7 TOP DOWN & BOTTOM UP APPROACH 26

FIGURE 8 DRO FOR GLOBAL CLOUD COMMUNICATION PLATFORM MARKET 29

FIGURE 9 DRIVER IMPACT ANALYSIS 31

FIGURE 10 RESTRAINT IMPACT ANALYSIS 32

FIGURE 11 VALUE CHAIN: GLOBAL CLOUD COMMUNICATION PLATFORM MARKET 34

FIGURE 12 PORTER'S FIVE FORCES ANALYSIS OF THE GLOBAL CLOUD COMMUNICATION PLATFORM MARKET 35

FIGURE 13 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 40

FIGURE 14 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 41

FIGURE 15 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY SERVICES, 2020–2027 (USD MILLION) 42

FIGURE 16 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 44

FIGURE 17 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 48

FIGURE 18 GLOBAL CLOUD COMMUNICATION PLATFORM MARKET, BY REGION, 2020–2027 (USD MILLION) 51

FIGURE 19 NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 52

FIGURE 20 NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 53

FIGURE 21 NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANZATION SIZE, 2020–2027 (USD MILLION) 54

FIGURE 22 NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 55

FIGURE 23 EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 64

FIGURE 24 EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 65

FIGURE 25 EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANZATION SIZE, 2020–2027 (USD MILLION) 66

FIGURE 26 EUROPE: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 67

FIGURE 27 ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 78

FIGURE 28 ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 79

FIGURE 29 ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANZATION SIZE, 2020–2027 (USD MILLION) 80

FIGURE 30 ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 81

FIGURE 31 REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 93

FIGURE 32 REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 94

FIGURE 33 REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY ORGANZATION SIZE, 2020–2027 (USD MILLION) 95

FIGURE 34 REST OF THE WORLD: CLOUD COMMUNICATION PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 96

FIGURE 35 COMPETITIVE BENCHMARKING OF KEY PLAYERS 105

Cloud Communication Platform Market Segmentation


Cloud Communication Platform Component Outlook (USD Billion, 2018-2032)




  • Solution




    • Unified Communication and Collaboration (UCC/UCaaS)




    • Web Real-Time Communication (WebRTC)




    • Interactive Voice Response (IVR)




    • Voice Over Internet Protocol (VoIP)




    • Application Programming Interface (API)






  • Service




    • Training and Consulting




    • Support and Maintenance




    • Managed Services






Cloud Communication Platform Organization Size Outlook (USD Billion, 2018-2032)




  • Small and Medium-Sized Enterprise (SMEs)




  • Large Enterprise




Cloud Communication Platform Vertical Outlook (USD Billion, 2018-2032)




  • Banking, Financial Services, and Insurance




  • Healthcare




  • Telecommunication and Information Technology Enabled Service (ITES)




  • Government




  • Retail




  • Travel and Hospitality




  • Education




  • Manufacturing




  • Others




Cloud Communication Platform Regional Outlook (USD Billion, 2018-2032)




  • North America Outlook (USD Billion, 2018-2032)




    • North America Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • North America Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • North America Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • US Outlook (USD Billion, 2018-2032)




    • US Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • US Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • US Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • CANADA Outlook (USD Billion, 2018-2032)




    • CANADA Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • CANADA Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • CANADA Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others








  • Europe Outlook (USD Billion, 2018-2032)




    • Europe Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Europe Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Europe Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • Germany Outlook (USD Billion, 2018-2032)




    • Germany Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Germany Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Germany Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • France Outlook (USD Billion, 2018-2032)




    • France Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • France Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • France Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • UK Outlook (USD Billion, 2018-2032)




    • UK Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • UK Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • UK Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • ITALY Outlook (USD Billion, 2018-2032)




    • ITALY Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • ITALY Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • ITALY Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • SPAIN Outlook (USD Billion, 2018-2032)




    • Spain Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Spain Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Spain Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • Rest Of Europe Outlook (USD Billion, 2018-2032)




    • Rest Of Europe Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • REST OF EUROPE Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • REST OF EUROPE Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others








  • Asia-Pacific Outlook (USD Billion, 2018-2032)




    • Asia-Pacific Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Asia-Pacific Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Asia-Pacific Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • China Outlook (USD Billion, 2018-2032)




    • China Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • China Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • China Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • Japan Outlook (USD Billion, 2018-2032)




    • Japan Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Japan Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Japan Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • India Outlook (USD Billion, 2018-2032)




    • India Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • India Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • India Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • Australia Outlook (USD Billion, 2018-2032)




    • Australia Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Australia Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Australia Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • Rest of Asia-Pacific Outlook (USD Billion, 2018-2032)




    • Rest of Asia-Pacific Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Rest of Asia-Pacific Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Rest of Asia-Pacific Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others








  • Rest of the World Outlook (USD Billion, 2018-2032)




    • Rest of the World Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Rest of the World Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Rest of the World Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • Middle East Outlook (USD Billion, 2018-2032)




    • Middle East Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Middle East Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Middle East Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • Africa Outlook (USD Billion, 2018-2032)




    • Africa Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Africa Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Africa Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others






    • Latin America Outlook (USD Billion, 2018-2032)




    • Latin America Cloud Communication Platform by Component




      • Solution




        • Unified Communication and Collaboration (UCC/UCaaS)




        • Web Real-Time Communication (WebRTC)




        • Interactive Voice Response (IVR)




        • Voice Over Internet Protocol (VoIP)




        • Application Programming Interface (API)






      • Service




        • Training and Consulting




        • Support and Maintenance




        • Managed Services








    • Latin America Cloud Communication Platform by Organization Size




      • Small and Medium-Sized Enterprise (SMEs)




      • Large Enterprise






    • Latin America Cloud Communication Platform by Vertical




      • Banking, Financial Services, and Insurance




      • Healthcare




      • Telecommunication and Information Technology Enabled Service (ITES)




      • Government




      • Retail




      • Travel and Hospitality




      • Education




      • Manufacturing




      • Others







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Research Methodology on Cloud Communication Platform Market


Introduction

The published research report by Market Research Future provides information about the Cloud Communication Platform Market for the forecast period 2023 to 2030. The report is based on the global Cloud Communication Platform Market, its features, and the outlook for the market’s future during the forecast period. The aim of this research report is to provide an overview of the market’s current state, as well as its potential opportunities in the coming years.


Research Design

The report provides an analysis of the Cloud Communication Platform Market. The research used both primary and secondary data sources to gain insights regarding the global market size and prospects. The primary research methodology involves interviewing leading players in the industry, while the secondary research methodology focuses on published reports and the use of the Internet.


In the primary research, data collection is done by gathering data through interviews with key industry experts and stakeholders. The secondary research sources include industry magazines, books, government websites, and other credible sources. The analysts also used statistical tools such as regression models, principal component analysis (PCA), and frequency tables to help support their forecasts and inferences.


Data Analysis

This report takes an in-depth look at the dynamic landscape of the Cloud Communication Platform Market. The study starts with the market overview, which gives an overall view of the market dynamics and trends and provides a snapshot of the market status and future trends.


The report also includes an analysis of the market drivers, such as evolution in the business process, regulatory surroundings and technological advancements. Market restraints such as pricing pressure and environmental effects are also analyzed.


The report also offers an in-depth analysis of the market size and growth of the cloud communication platform market on the global and regional levels. It also provides a detailed overview of key players in the market, their product portfolios, and business strategies.


Conclusion

The Cloud Communication Platform Market is estimated to grow rapidly, with the adoption of cloud technologies among organizations and the growing preference for cloud-based communication solutions. The report helps the reader to gain an in-depth view of the market dynamics and trends and provides a snapshot of the market status and future prospects.


This report adopts a research methodology that includes primary and secondary data collection and analysis. The report offers an in-depth analysis of the market size and growth of the global market, along with regional and global trends in the cloud communication platform market. Moreover, it presents a detailed overview of market players and product portfolios, as well as their business strategies.

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