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Digital Process Automation Market

ID: MRFR/SEM/5188-HCR
100 Pages
Ankit Gupta, Shubham Munde
Last Updated: April 06, 2026

数字流程自动化市场研究报告信息按组件（解决方案和服务）、按业务功能（销售流程自动化、供应链自动化、索赔自动化和营销自动化）、按部署类型（本地和云端）、按组织规模（中小企业和大型企业）、按行业垂直领域（制造、消费品和零售、BFSI、电信和 IT、能源和公用事业、媒体和娱乐、医疗保健和其他）和地区（北美、欧洲、亚太地区和世界其他地区）划分 - 2030 年行业预测

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全球数字流程自动化市场概览：

p2021年，数字流程自动化市场规模估值为96.5亿美元。预计到2030年，数字流程自动化市场规模将从2022年的108.2亿美元增长至246.3亿美元，预测期内（2022-2030年）的复合年增长率（CAGR）为10.8%。预测期内，对数字流程自动化的需求将持续增长。数字流程自动化能够显著降低成本。预计现代技术的使用将在许多企业中变得普遍。这些因素将大大提升数字流程自动化的市场价值。

图 1：2018-2030 年数字流程自动化市场

p2018-2030 年数字流程自动化市场

来源：二手资料研究、一手资料研究、MRFR 数据库和分析师评论

新冠疫情分析

p全球许多行业都受到了新冠疫情的影响。无数的封锁和限制措施对市场活动产生了影响。一些公司已经停止运营。在家办公也在许多企业中流行起来。数字流程自动化市场遇到的困难很少。市场需求受到数字流程自动化部署放缓的影响。近年来，大多数企业没有采用任何技术。疫情造成了一场经济灾难。 

结果，企业无法投资新技术。投资越低，数字流程自动化行业的收入就越低。数字流程自动化行业的收入正在大幅下降。然而，数字流程自动化行业在未来几年可能会迅速崛起。

数字流程自动化市场趋势

h3行业对自动化的需求不断增长 p企业对自动化的需求急剧上升是一个关键的驱动力。数字化流程改变了组织的工作。通过证明自动化，工作流程的简化是有效的。该系统的解决方案正在赋予太多组织权力。通过该系统可以实现更多的创新和解决方案。流程自动化的低代码概念将业务和IT结合在一起。通过这种方式，企业能够很好地响应客户。传统的组织流程高度依赖消耗。它们效率低下，并会给任何组织带来很多风险。企业发现很难用传统方法满足客户的需求。然而，随着数字流程自动化的发展，企业正在走向未来。

通过这种方式，影响、生产力和成本管理变得非常出色。通过数字流程自动化获得的客户体验正在给任何业务带来非凡的变化。这些都是对流程自动化需求旺盛的原因。这个市场的用户端很广泛。这导致预测期内对数字流程自动化的需求增加。

数字流程自动化市场细分洞察：

h3数字流程自动化组件洞察 p市场根据组件分为解决方案和服务。在预测期内，服务部门预计将拥有最高的复合年增长率。服务是软件生命周期的重要组成部分，包括集成、部署、产品升级、维护、培训和咨询。

图 2：2021 年数字流程自动化市场各组成部分的份额 (%)

p2021 年数字流程自动化市场各组成部分的份额

来源：二手资料研究、一手资料研究、MRFR 数据库和分析师评论

数字流程业务功能洞察

p市场根据业务功能分为四个部分：销售流程自动化、供应链自动化、索赔自动化和营销自动化。在预测期内，预计供应链自动化部分将以最快的速度增长。自动化使组织能够更高效地接收和处理订单，从规划、配置、定价到订单交付阶段。此外，它还能提供对供应商和合作伙伴组成的多企业供应链网络的可视性，从而帮助企业取得成功。

数字化流程部署类型洞察

p根据部署类型，市场分为本地部署和云端部署。

数字化流程组织规模洞察

p根据组织规模，市场分为中小型企业 (SME) 和大型企业。

数字化流程自动化垂直行业洞察

p制造业、消费品和零售业、金融服务和保险业、电信和 IT、运输和物流、能源和公用事业、媒体和娱乐、医疗保健和其他是垂直市场。在预测期内，银行、金融服务和保险类别拥有最大的市场份额。数字流程自动化带来的好处，例如高效的处理和输出、减少的时间延迟和提高的安全性，正在推动对该市场的需求。

数字流程自动化区域洞察

p按地区，该研究将市场细分为北美、欧洲、亚太地区、中东和非洲以及南美。

亚太地区、欧洲和北美是数字流程自动化市场的主要地理参与者。早期采用数字流程自动化将增加亚太地区的需求。预测期内，数字流程自动化行业将出现显著改善。北美是第二大且增长最快的地区。知名参与者的出现将促进北美的发展。美国和加拿大是高市场收入的主要贡献者。这些重要公司的投资对市场意义重大。此外，在预测期内，欧洲的需求正在增加。该地区有许多自动化企业。所有这些因素都将有助于区域参与者的快速扩张。

图 3：2021 年各地区数字流程自动化市场份额（%）

p2021 年各地区数字流程自动化市场份额来源：二手资料研究、一手资料研究、MRFR 数据库和分析师评论

数字流程自动化主要市场参与者及竞争洞察

p市场上数字流程自动化领域的顶尖参与者正在推出新产品。此外，研发活动对于数字流程自动化市场的增长至关重要。参与者投资这些业务是为了开发新的配方和功能，从而提高消费者的便利性。这些因素反过来又推动了数字流程自动化行业的扩张。

战略合作是市场增长的关键要素。参与者参与这些行动是为了提升其在工业自动化设备管理软件市场的影响力，从而提高增长率。Software AG、IBM、Pegasystems、Newgen software、Bonitasoft、blue-infinity、DXC 和 Infosys 是数字流程自动化领域的一些知名参与者。

数字流程自动化市场的主要公司包括：

ul

  • IBM 公司

  • Bizagi 集团有限公司

  • Appian 公司

  • 甲骨文公司

  • Software AG

  • DST 系统公司

  • OpenText公司

  • Newgen 软件技术有限公司

  • TIBCO 软件公司

  • Bonitasoft

  • Blue-Infinity

  • DXC

  • Infosys

  • 其他

h3数字流程自动化行业发展 p2023 年 5 月：开源软件领域的领导者 Bonitasoft数字流程自动化公司 (Digital Process Automation, 简称 TE) 今天宣布推出其 Self-Contained Apps 平台，这是一种突破性的流程自动化新方法。通过将容器化方法和技术在部署和管理方面的优势与 BPM 应用平台技术在应用程序开发方面的优势相结合，Self-Contained Apps 实现了“可组合企业”理念，即利用可互操作的元素创建业务应用程序。Bonita 2023.1 的突破性 Self-Contained Apps 战略与基于流程的应用程序托管在共享资源平台上的战略截然不同。凭借其独立的运行时和资源，任何使用 Bonita 流程自动化平台开发的 Self-Contained App 都可以使用 Docker 和 Kubernetes 投入生产。

2023 年 3 月：埃及最大的网络服务提供商埃及电信 (TE) 宣布，其正在与 IBM 合作，整合智能自动化技术，以便为其所有涵盖移动、固定和核心网络的运营支持系统 (OSS) 提供统一的解决方案。 TE 将使用 IBM 机器人流程自动化 (RPA) 解决方案，并部署 IBM Cloud Pak 来支持在 RedHat OpenShift 上运行的 Watson AIOps。该解决方案旨在为 TE 提供其整个 IT 基础架构的全面视图，帮助他们快速创新、降低运营成本，并缩短排除故障和修复网络相关问题的时间。

2022 年 8 月：Sigma Solve 是一家技术咨询和软件开发公司，致力于支持客户实现数字化、销售增长、系统集成和业务流程自动化的愿景。2022 年 8 月，Sigma Solve 与 Liferay DXP 建立战略合作伙伴关系，将为北美企业提供一个功能丰富的平台，将集成的数字化能力和创新能力掌握在他们手中。 Sigma Solve 所采用的数字化转型方法与 Liferay 的 DXP 平台无缝对接。

2022 年 2 月：诺基亚与 Atos 携手合作，通过提供全面的 4/5G 私有网络服务，共同推动企业数字化应用。该协作解决方案整合了 Atos 和诺基亚的服务器，将两大云计算和边缘计算领域的先驱企业紧密结合，助力企业迈向工业 4.0 的数字化转型之路。此次合作利用了诺基亚数字自动化云 (DAC)——一个工业级私有无线连接和应用平台，以及 Atos 的人工智能计算机视觉平台。Atos 最近收购了人工智能先驱 Ipsotek，并以其无与伦比的 IP 和软件能力，进一步增强了该平台的实力。

2020 年 11 月：

2020 年 5 月：

2020 年 1 月：

数字流程自动化市场细分：

数字流程自动化组件展望

    • 解决方案

    • 服务

数字流程自动化业务功能展望

    • 销售流程自动化

    • 供应链自动化

    • 理赔自动化

    • 营销自动化

数字流程自动化部署类型展望

    • 本地部署

    • 云端部署

数字流程自动化组织规模展望

    • 中小企业

    • 大型企业企业

数字过程自动化行业垂直展望

    • 制造业

    • 消费品和零售

    • 金融服务和保险

    • 电信和 IT

    • 运输和物流

    • 能源和公用事业

    • 媒体和娱乐

    • 医疗保健

    • 其他

数字流程自动化区域展望

    • 北部美国

      • 美国

      • 加拿大

      • 墨西哥

    • 欧洲

      • 德国

      • 法国

      • 英国

      • 其余的欧洲

    • 亚太地区

      • 中国

      • 日本

      • 印度

      • 亚太地区其他地区

    • 中东和中东地区非洲

    • 南美洲

目标受众

    • 科技投资者

    • 监管行业

    • 政府机构

    • 游戏行业

市场亮点

FAQs

What is the current valuation of the Digital Process Automation Market in 2025?

The Digital Process Automation Market is valued at approximately 13.28 USD Billion in 2024.

What is the projected market size for the Digital Process Automation Market by 2035?

The market is expected to reach a valuation of 41.04 USD Billion by 2035.

What is the expected CAGR for the Digital Process Automation Market during the forecast period 2025 - 2035?

The anticipated CAGR for the market during the forecast period is 10.8%.

Which companies are considered key players in the Digital Process Automation Market?

Key players include UiPath, Automation Anywhere, Blue Prism, Pega Systems, Kofax, Nintex, WorkFusion, Appian, and IBM.

What are the main components of the Digital Process Automation Market?

The main components are solutions, valued at 25.0 USD Billion, and services, valued at 16.04 USD Billion.

How does the market perform across different business functions?

Sales process automation and supply chain automation each account for 12.12 USD Billion, while claims automation and marketing automation are valued at 8.0 USD Billion and 8.8 USD Billion, respectively.

What is the distribution of the Digital Process Automation Market by deployment type?

The market is segmented into on-premises, valued at 16.56 USD Billion, and on-cloud, valued at 24.48 USD Billion.

How does organization size impact the Digital Process Automation Market?

For organization size, large enterprises are valued at 28.68 USD Billion, while SMEs are valued at 12.36 USD Billion.

Which industry verticals are most prominent in the Digital Process Automation Market?

Prominent industry verticals include BFSI at 9.0 USD Billion, manufacturing at 6.0 USD Billion, and consumer goods & retail at 4.5 USD Billion.

What trends are shaping the future of the Digital Process Automation Market?

Trends indicate a growing reliance on automation solutions across various sectors, driven by efficiency and cost reduction.

作者
Author
Author Profile
Ankit Gupta LinkedIn
Team Lead - Research
Ankit Gupta is a seasoned market intelligence and strategic research professional with over six plus years of experience in the ICT and Semiconductor industries. With academic roots in Telecom, Marketing, and Electronics, he blends technical insight with business strategy. Ankit has led 200+ projects, including work for Fortune 500 clients like Microsoft and Rio Tinto, covering market sizing, tech forecasting, and go-to-market strategies. Known for bridging engineering and enterprise decision-making, his insights support growth, innovation, and investment planning across diverse technology markets.
Co-Author
Co-Author Profile
Shubham Munde LinkedIn
Team Lead - Research
Shubham brings over 7 years of expertise in Market Intelligence and Strategic Consulting, with a strong focus on the Automotive, Aerospace, and Defense sectors. Backed by a solid foundation in semiconductors, electronics, and software, he has successfully delivered high-impact syndicated and custom research on a global scale. His core strengths include market sizing, forecasting, competitive intelligence, consumer insights, and supply chain mapping. Widely recognized for developing scalable growth strategies, Shubham empowers clients to navigate complex markets and achieve a lasting competitive edge. Trusted by start-ups and Fortune 500 companies alike, he consistently converts challenges into strategic opportunities that drive sustainable growth.
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Research Approach

Secondary Research

The secondary research process involved comprehensive analysis of technology databases, industry publications, government IT reports, and authoritative enterprise technology sources. Key sources included the International Data Corporation (IDC), Gartner Research, Forrester Research, US Bureau of Economic Analysis (BEA), European Commission Digital Economy Reports, National Institute of Standards and Technology (NIST), Organization for Economic Co-operation and Development (OECD) Digital Economy Outlook, World Economic Forum (WEF) Future of Jobs Report, International Telecommunication Union (ITU), US Census Bureau Business Dynamics Statistics, Eurostat ICT Statistics, Asian Development Bank (ADB) Digital Transformation Reports, International Organization for Standardization (ISO), Institute of Electrical and Electronics Engineers (IEEE) Xplore Digital Library, ACM Digital Library, McKinsey Global Institute Automation Reports, PwC Global Digital Operations Study, Deloitte Digital Transformation Survey, and national digital transformation agency reports from key markets. These sources were used to collect enterprise software adoption statistics, digital transformation spending data, RPA and workflow automation trends, cloud computing metrics, and market landscape analysis for solutions, services, sales process automation, supply chain automation, claims automation, and marketing automation technologies.

Primary Research

To gather both qualitative and quantitative insights, supply-side and demand-side stakeholders were interviewed during the primary research phase. CEOs, CTOs, VPs of Product Development, Chief Automation Officers, and commercial directors from cloud service providers, system integrators, and DPA software vendors were examples of supply-side sources. Chief information officers (CIOs), chief digital officers (CDOs), directors of process improvement, leaders of IT procurement, and operations managers from the manufacturing, BFSI, healthcare, retail, telecom & IT, and energy & utility sectors were among the demand-side sources. Primary research verified AI integration roadmaps, validated market segmentation across on-premises and cloud deployments, and collected data on business adoption trends, price structures, and implementation difficulties.

Primary Respondent Breakdown:

By Designation: C-level Primaries (32%), Director Level (35%), Others (33%)

By Region: North America (38%), Europe (25%), Asia-Pacific (28%), Rest of World (9%)

Market Size Estimation

Global market valuation was derived through revenue mapping and enterprise deployment analysis. The methodology included:

Identification of 50+ key vendors across robotic process automation (RPA), business process management (BPM), low-code platforms, and AI-powered workflow automation

Product mapping across solutions (RPA platforms, BPM suites, intelligent document processing) and services (consulting, implementation, training, support)

Analysis of reported and modeled annual revenues specific to DPA portfolios

Coverage of vendors representing 75-80% of global market share in 2024

Extrapolation using bottom-up (enterprise deployment volume × ASP by region) and top-down (vendor revenue validation) approaches to derive segment-specific valuations across business functions (sales, supply chain, claims, marketing automation), deployment types, organization sizes, and industry verticals

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