ID: MRFR/ICT/2919-CRR | January, 2018 | Region: Global | 138 pages | Cooked Research Reports
Global Telecom Outsourcing Market, by Outsourcing (Call Centre, Finance & Accounting, Billing Operations, Infrastructure Maintenance), by Project Period (Long Term, Short Term), By Services (Managed Services and Professional Services) - Forecast 2023
Market Synopsis of Global Telecom Outsourcing Market
As the number of mobile users around the world are increasing and the consumption of smartphones is rising, the network service providers are moving their current platform to LTE which introduces the users to various features. Trend towards LTE and VoLTE is driving the telecom outsourcing market growth across the globe and as the number of smart devices and applications are growing, outsourcing lesser important functions is becoming very important. Recently, an Indian company named Reliance JIO bought the LTE and VoLTE services at very low prices which led to a revolution amongst competitors. The company claimed to reach 50 million customers in the first three months of launch which shows how fast people are adopting LTE and VoLTE. On the same platform, many other developing countries are adopting LTE technology in their network infrastructure for better internet access and better communication through VoLTE.
Moreover, the growth of LTE and VoLTE is fostering the growth of peer to peer communication and therefore increasing the need to outsource operations for better management. Therefore, the growth in LTE and VoLTE is driving the telecom outsourcing market.
Also, most of the telecom companies are associated with the third-party vendors in order to provide better services to the customer which eventually reduce the operating costs. Therefore, reduction in operating cost and expenses is one of the major drivers for telecom outsourcing market over the forecast period.
On the other hand, churning out of employees due to outsourcing and increasing privacy and security concerns is presumed to be challenging factors for the telecom outsourcing market over the forecast period.
The global telecom outsourcing market is expected to grow at approx. USD 105.47 Billion by 2023, at 4.36% of CAGR between 2017 and 2023.
The prominent players in telecom outsourcing market are – Ericsson (Sweden), Huawei Technologies Co. Ltd (China), Hewlett Packard Enterprise Corporation (U.S), IBM Corporation (U.S), NEC Corporation (Japan), Cisco systems Incorporation (U.S.), Nokia Networks (Finland), Motorola Solutions, Inc. (U.S), Fujitsu Ltd (Japan), ZTE Corporation (China).
Large Organizations market is expected to grow at USD 78.61 Billion by the end of year 2023 with 4.71% of CAGR from 2017 to 2023
The telecom outsourcing is differentiated into outsourcing, project period, services, organization and network type.
Outsourcing segment is sub segmented into call center outsourcing, finance and accounting outsourcing, billing operations outsourcing and infrastructure maintenance outsourcing and others.
On the basis of services, the telecom segment is sub segmented into managed services and professional services. However, managed services are segmented into network operations, network maintenance, network planning &design and others. Additionally, professional services include application development, software testing &quality assurance and others.
The telecom outsourcing is further divided based on network type fixed and mobile. Also, the organization based telecom outsourcing is sub categorized into large organization and small and medium organization.
The telecom outsourcing market is growing with the positive growth in all the regions. Increasing application areas year on year and advancement in technology and developed network architecture is driving the market on global scale. On the basis of region, the market has been segmented into North America, Europe, Asia-Pacific and Rest of the World. Europe is dominating the global telecom outsourcing market share this is due to telecom companies are more focused towards enhancing the existing technology with the cloud computing. The U.K and Germany are the leading countries in the European region . Additionally, followed by North America which stands as the second biggest in terms of revenue of telecom outsourcing market whereas, Asia Pacific stands as third largest of the region due to increased number of customer base of telecom providers. China, is the dominating country in the Asia-Pacific region owing to increased population which eventually increases the customer base of the telecom service provider.