Business Process Outsourcing (BPO) Services Market Research Report- Global Forecast 2023

Business Process Outsourcing (BPO) Services Market Research Report- Global Forecast 2023

ID: MRFR/ICT/3040-HCRR | December, 2017 | Region: Global | 100 pages | Half-Cooked Research Reports

Business Process Outsourcing Services Market, By Service Type (Finance & Accounting, Customer Services, Human Resource, KPO, Procurement) and By Vertical (BFSI, Healthcare, IT & Telecommunication, Manufacturing, Retail) - Forecast 2023


Market Synopsis of Business Process Outsourcing Services Market:


Market Scenario:


Major giants like ADP, Accenture, Infosys, Wipro, TCS and Xerox are key players in the business process outsourcing services market due to increasing demand from various industry verticals like retail, healthcare, IT and telecommunication and BFSI among others. ADP is considered to be a leader in the outsourcing of business processes of payroll systems. Increasing adoption of business process outsourcing services in IT and telecommunication sector is one major factor fueling the growth of business process outsourcing services market. Business process outsourcing services is gaining importance owing to the increasing adoption in banking, finance and human resource services owing to the growing popularity of outsourcing of services.


North America region holds the largest market share of global business process outsourcing services market followed by Europe and Asia Pacific regions. The growth is North America region is mainly dominated by U.S. and Canada and is attributed to the increasing demand from and in the region. The region also has a well-established infrastructure which allows implementation of advanced technologies. Increasing adoption of new technologies is compelling the organizations to focus on the core business operations and outsource the back office needs is one major factor responsible for driving the growth of business process outsourcing services market.


Business process outsourcing services market has been segmented on the basis of service type and vertical.  The service type segment is further bifurcated into finance & accounting, customer services, human resource, KPO, procurement and others. Out of which, the finance and accounting segment is expected to hold the largest market share whereas, the human resource segment is expected to grow at the highest rate during the forecast period. This is owing to the increasing number of


Business process outsourcing allows the organization to completely focus on the core business and outsourcing of other services also leads to improved productivity from the employees. Outsourcing of human resource management services also helps in relieving the employees from administrative overheads.


The global business process outsourcing services market is expected to grow at approx. USD 52 Billion by 2023, at 11% of CAGR between 2017 and 2023. 


Business Process Outsourcing Services Market


Business Process Outsourcing Services Market  


Key Players:


The prominent players in business process outsourcing services market are – ADP, LLC. (U.S.), Xerox Corporation (U.S.), Accenture PLC (Ireland), Aon Hewitt (U.S.), Capgemini (France), Infosys BPO Ltd. (India), IBM Corporation (U.S.), Syntel, Inc. (U.S.), Tata Consultancy Services Limited (India), Wipro Limited (India) among others.


Segments:


Business process outsourcing services market can be segmented on the basis of following:


By Service Type


  • Finance & Accounting

  • Customer Services

  • Human Resource

  • KPO

  • Procurement

  • Others


By Vertical


  • BFSI

  • Healthcare

  • Manufacturing

  • IT & Telecommunication

  • Retail

  • Others


Regional Analysis:


The regional analysis of business process outsourcing services market is being studied for regions such as Asia Pacific, North America, Europe and Rest of the World. It has been observed that North America market is estimated to account for the largest share of the market, whereas Asia-Pacific market is projected to grow at the fastest rate during the forecast period. The major growth in business process outsourcing services market in North America market is attributed to technological advancements and increasing demand for business process outsourcing services across various industry verticals in that region.


Intended Audience



  • Technology Investors

  • Research/Consultancy Firms

  • Government Bodies

  • Consumers

  • IT & Telecommunication Companies

  • Software Providers

  • Technology Providers

  • Software Vendors

TABLE OF CONTENTS

1        MARKET INTRODUCTION

      1.1     INTRODUCTION    

      1.2     SCOPE OF STUDY

            1.2.1    RESEARCH OBJECTIVE

            1.2.2    ASSUMPTIONS

            1.2.3    LIMITATIONS

      1.3     MARKET STRUCTURE

2    RESEARCH METHODOLOGY

      2.1    RESEARCH TYPE

      2.2    PRIMARY RESEARCH

      2.3    SECONDARY RESEARCH

      2.4    FORECAST MODEL

            2.4.1    MARKET DATA COLLECTION, ANALYSIS & FORECAST

            2.4.2    MARKET SIZE ESTIMATION

3    MARKET DYNAMICS 

      3.1    INTRODUCTION

      3.2    MARKET DRIVERS

      3.3    MARKET CHALLENGES

      3.4    MARKET OPPORTUNITIES 

      3.5    MARKET RESTRAINTS

4    EXECUTIVE SUMMARY 

5.       MARKET FACTOR ANALYSIS

      5.1    PORTER’S FIVE FORCES ANALYSIS

      5.2    SUPPLY CHAIN ANALYSIS

6       BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SEGMENTS

      6.1    INTRODUCTION

      6.2    MARKET STATISTICS

            6.2.1       BY SERVICE TYPE

                6.2.1.1    FINANCE & ACCOUNTING

                6.2.1.2    CUSTOMER SERVICES

                6.2.1.3    HUMAN RESOURCE

                6.2.1.4    KPO

                6.2.1.5    PROCUREMENT

                6.2.1.6    OTHERS

            6.2.2    BY VERTICAL

                6.2.2.1    BFSI

                6.2.2.2    HEALTHCARE

                6.2.2.3    MANUFACTURING

                6.2.2.4    IT & TELECOMMUNICATION

                6.2.2.5    RETAIL

                6.2.2.6    OTHERS

            6.2.3       BY REGION

                6.2.3.1    NORTH AMERICA

                  6.2.3.1.1    U.S.

                  6.2.3.1.2    CANADA

                  6.2.3.1.3    MEXICO

                6.2.3.2        EUROPE

                  6.2.3.2.1    U.K.

                  6.2.3.2.2    GERMANY

                  6.2.3.2.3    FRANCE

                  6.2.3.2.4    ITALY

                  6.2.3.2.5    REST OF EUROPE

                6.2.3.3       ASIA PACIFIC

                  6.2.3.3.1    CHINA

                  6.2.3.3.2    JAPAN

                  6.2.3.3.3    SOUTH KOREA

                  6.2.3.3.4    INDIA

                  6.2.3.3.5    REST OF ASIA PACIFIC

                6.2.3.4        REST OF THE WORLD

7       COMPETITIVE ANALYSIS

      7.1    MARKET SHARE ANALYSIS

7.2       COMPANY PROFILES

            7.2.1    ADP, LLC. (U.S.)

            7.2.2    XEROX CORPORATION (U.S.)

            7.2.3    ACCENTURE PLC (IRELAND)

            7.2.4    AON HEWITT (U.S.)

            7.2.5    CAPGEMINI (FRANCE)

            7.2.6    INFOSYS BPO LTD. (INDIA)

            7.2.7    IBM CORPORATION (U.S.)

            7.2.8    SYNTEL, INC. (U.S.)

            7.2.9    TATA CONSULTANCY SERVICES LIMITED (INDIA)

            7.2.10  WIPRO LIMITED (INDIA)

            7.2.11  OTHERS

 

 

LIST OF TABLES

 

TABLE 1                BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 2                BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 3                 BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY REGIONS

TABLE 4                NORTH AMERICA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 5                NORTH AMERICA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 6                U.S. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 7                U.S. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 8                CANADA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 9                CANADA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 10              MEXICO BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 11              MEXICO BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 12              EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 13              EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 14              U.K. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 15              U.K. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 16              GERMANY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 17              GERMANY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 18              FRANCE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 19              FRANCE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 20              ITALY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 21              ITALY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 22              REST OF EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 23              REST OF EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 24              ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 25              ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 26              CHINA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 27              CHINA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 28              JAPAN BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 29              JAPAN BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 30              SOUTH KOREA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 31              SOUTH KOREA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 32              INDIA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 33              INDIA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 34              REST OF ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 35              REST OF ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

TABLE 36              REST OF THE WORLD BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

TABLE 37              REST OF THE WORLD BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

 

LIST OF FIGURES

 

FIGURE 1             RESEARCH TYPE

FIGURE 2             BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 3             BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 4             BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY REGIONS

FIGURE 5             NORTH AMERICA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 6             NORTH AMERICA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 7             U.S. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 8             U.S. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 9             CANADA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 10           CANADA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 11           MEXICO BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 12           MEXICO BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 13           EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 14           EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 15           U.K. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 16           U.K. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 17           GERMANY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 18           GERMANY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 19           FRANCE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 20           FRANCE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 21           ITALY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 22           ITALY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 23           REST OF EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 24           REST OF EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 25           ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 26           ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 27           CHINA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 28           CHINA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 29           JAPAN BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 30           JAPAN BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 31           SOUTH KOREA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 32           SOUTH KOREA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 33           INDIA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 34           INDIA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 35           REST OF ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BSERVICE TYPE

FIGURE 36           REST OF ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL

FIGURE 37           REST OF THE WORLD BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE

FIGURE 38           REST OF THE WORLD BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL