Business Process Outsourcing (BPO) Services Market Research Report- Global Forecast 2023

Business Process Outsourcing (BPO) Services Market Research Report- Global Forecast 2023

ID: MRFR/ICT/3040-HCRR | June, 2018 | Region: Global | 100 pages | Half-Cooked Research Reports

Business Process Outsourcing Services Market, By Service Type (Finance & Accounting, Customer Services, Human Resource, KPO, Procurement) and By Vertical (BFSI, Healthcare, IT & Telecommunication, Manufacturing, Retail) - Forecast 2023


Market Synopsis of Business Process Outsourcing Services Market:


Market Scenario:


Major giants like ADP, Accenture, Infosys, Wipro, TCS and Xerox are key players in the business process outsourcing services market due to increasing demand from various industry verticals like retail, healthcare, IT and telecommunication and BFSI among others. ADP is considered to be a leader in the outsourcing of business processes of payroll systems. Increasing adoption of business process outsourcing services in IT and telecommunication sector is one major factor fueling the growth of business process outsourcing services market. Business process outsourcing services is gaining importance owing to the increasing adoption in banking, finance and human resource services owing to the growing popularity of outsourcing of services.


North America region holds the largest market share of global business process outsourcing services market followed by Europe and Asia Pacific regions. The growth is North America region is mainly dominated by U.S. and Canada and is attributed to the increasing demand from and in the region. The region also has a well-established infrastructure which allows implementation of advanced technologies. Increasing adoption of new technologies is compelling the organizations to focus on the core business operations and outsource the back office needs is one major factor responsible for driving the growth of business process outsourcing services market.


Business process outsourcing services market has been segmented on the basis of service type and vertical.  The service type segment is further bifurcated into finance & accounting, customer services, human resource, KPO, procurement and others. Out of which, the finance and accounting segment is expected to hold the largest market share whereas, the human resource segment is expected to grow at the highest rate during the forecast period. This is owing to the increasing number of


Business process outsourcing allows the organization to completely focus on the core business and outsourcing of other services also leads to improved productivity from the employees. Outsourcing of human resource management services also helps in relieving the employees from administrative overheads.


The global business process outsourcing services market is expected to grow at approx. USD 52 Billion by 2023, at 11% of CAGR between 2017 and 2023. 


Business Process Outsourcing Services Market


Business Process Outsourcing Services Market  


Key Players:


The prominent players in business process outsourcing services market are – ADP, LLC. (U.S.), Xerox Corporation (U.S.), Accenture PLC (Ireland), Aon Hewitt (U.S.), Capgemini (France), Infosys BPO Ltd. (India), IBM Corporation (U.S.), Syntel, Inc. (U.S.), Tata Consultancy Services Limited (India), Wipro Limited (India) among others.


Segments:


Business process outsourcing services market can be segmented on the basis of following:


By Service Type


  • Finance & Accounting

  • Customer Services

  • Human Resource

  • KPO

  • Procurement

  • Others


By Vertical


  • BFSI

  • Healthcare

  • Manufacturing

  • IT & Telecommunication

  • Retail

  • Others


Regional Analysis:


The regional analysis of business process outsourcing services market is being studied for regions such as Asia Pacific, North America, Europe and Rest of the World. It has been observed that North America market is estimated to account for the largest share of the market, whereas Asia-Pacific market is projected to grow at the fastest rate during the forecast period. The major growth in business process outsourcing services market in North America market is attributed to technological advancements and increasing demand for business process outsourcing services across various industry verticals in that region.


Intended Audience



  • Technology Investors

  • Research/Consultancy Firms

  • Government Bodies

  • Consumers

  • IT & Telecommunication Companies

  • Software Providers

  • Technology Providers

  • Software Vendors

TABLE OF CONTENTS



1 MARKET INTRODUCTION

1.1 INTRODUCTION

1.2 SCOPE OF STUDY

1.2.1 RESEARCH OBJECTIVE

1.2.2 ASSUMPTIONS

1.2.3 LIMITATIONS

1.3 MARKET STRUCTURE



2 RESEARCH METHODOLOGY

2.1 RESEARCH TYPE

2.2 PRIMARY RESEARCH

2.3 SECONDARY RESEARCH

2.4 FORECAST MODEL

2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST

2.4.2 MARKET SIZE ESTIMATION



3 MARKET DYNAMICS

3.1 INTRODUCTION

3.2 MARKET DRIVERS

3.3 MARKET CHALLENGES

3.4 MARKET OPPORTUNITIES

3.5 MARKET RESTRAINTS



4 EXECUTIVE SUMMARY



5. MARKET FACTOR ANALYSIS

5.1 PORTER’S FIVE FORCES ANALYSIS

5.2 SUPPLY CHAIN ANALYSIS



6 BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SEGMENTS

6.1 INTRODUCTION

6.2 MARKET STATISTICS

6.2.1 BY SERVICE TYPE

6.2.1.1 FINANCE & ACCOUNTING

6.2.1.2 CUSTOMER SERVICES

6.2.1.3 HUMAN RESOURCE

6.2.1.4 KPO

6.2.1.5 PROCUREMENT

6.2.1.6 OTHERS

6.2.2 BY VERTICAL

6.2.2.1 BFSI

6.2.2.2 HEALTHCARE

6.2.2.3 MANUFACTURING

6.2.2.4 IT & TELECOMMUNICATION

6.2.2.5 RETAIL

6.2.2.6 OTHERS

6.2.3 BY REGION

6.2.3.1 NORTH AMERICA

6.2.3.1.1 U.S.

6.2.3.1.2 CANADA

6.2.3.1.3 MEXICO

6.2.3.2 EUROPE

6.2.3.2.1 U.K.

6.2.3.2.2 GERMANY

6.2.3.2.3 FRANCE

6.2.3.2.4 ITALY

6.2.3.2.5 REST OF EUROPE

6.2.3.3 ASIA PACIFIC

6.2.3.3.1 CHINA

6.2.3.3.2 JAPAN

6.2.3.3.3 SOUTH KOREA

6.2.3.3.4 INDIA

6.2.3.3.5 REST OF ASIA PACIFIC

6.2.3.4 REST OF THE WORLD



7 COMPETITIVE ANALYSIS

7.1 MARKET SHARE ANALYSIS



7.2 COMPANY PROFILES

7.2.1 ADP, LLC. (U.S.)

7.2.2 XEROX CORPORATION (U.S.)

7.2.3 ACCENTURE PLC (IRELAND)

7.2.4 AON HEWITT (U.S.)

7.2.5 CAPGEMINI (FRANCE)

7.2.6 INFOSYS BPO LTD. (INDIA)

7.2.7 IBM CORPORATION (U.S.)

7.2.8 SYNTEL, INC. (U.S.)

7.2.9 TATA CONSULTANCY SERVICES LIMITED (INDIA)

7.2.10WIPRO LIMITED (INDIA)

7.2.11OTHERS







LIST OF TABLES





TABLE 1 BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 2 BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 3 BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY REGIONS



TABLE 4 NORTH AMERICA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 5 NORTH AMERICA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 6 U.S. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 7 U.S. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 8 CANADA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 9 CANADA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 10 MEXICO BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 11 MEXICO BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 12 EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 13 EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 14 U.K. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 15 U.K. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 16 GERMANY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 17 GERMANY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 18 FRANCE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 19 FRANCE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 20 ITALY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 21 ITALY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 22 REST OF EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 23 REST OF EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 24 ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 25 ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 26 CHINA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 27 CHINA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 28 JAPAN BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 29 JAPAN BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 30 SOUTH KOREA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 31 SOUTH KOREA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 32 INDIA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 33 INDIA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 34 REST OF ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 35 REST OF ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



TABLE 36 REST OF THE WORLD BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



TABLE 37 REST OF THE WORLD BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL





LIST OF FIGURES





FIGURE 1 RESEARCH TYPE



FIGURE 2 BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 3 BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 4 BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY REGIONS



FIGURE 5 NORTH AMERICA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 6 NORTH AMERICA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 7 U.S. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 8 U.S. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 9 CANADA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 10 CANADA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 11 MEXICO BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 12 MEXICO BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 13 EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 14 EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 15 U.K. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 16 U.K. BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 17 GERMANY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 18 GERMANY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 19 FRANCE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 20 FRANCE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 21 ITALY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 22 ITALY BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 23 REST OF EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 24 REST OF EUROPE BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 25 ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 26 ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 27 CHINA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 28 CHINA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 29 JAPAN BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 30 JAPAN BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 31 SOUTH KOREA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 32 SOUTH KOREA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 33 INDIA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 34 INDIA BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 35 REST OF ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BSERVICE TYPE



FIGURE 36 REST OF ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL



FIGURE 37 REST OF THE WORLD BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY SERVICE TYPE



FIGURE 38 REST OF THE WORLD BUSINESS PROCESS OUTSOURCING SERVICES MARKET, BY VERTICAL