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Software as a Service Market By Deployment (Public Cloud, Private Cloud, Hybrid Cloud), By End User (SMEs and Large Enterprises), By Industry (IT & Telecommunication, Entertainment, BFSI, Manufacturing, Healthcare, Retail) - Forecast 2024-2032

ID: MRFR/ICT/1471-HCR | 110 Pages | Author: Aarti Dhapte| July 2024

Software as a Service Market Outlook-2032

The global software as a service market is estimated to reach a valuation of USD 1267.5 billion by the year 2032, at a CAGR of 18.3% during the forecast period from 2024 to 2032. SaaS, or Software as a Service, is a cloud-based service that delivers software applications over the Internet. The SaaS market's growth is primarily driven by the increasing adoption of public cloud services in large and small-scale companies. The increasing adoption of Software as a Service (SaaS) by businesses, as a result of the expensive nature of on-premises software deployment, is expected to drive the growth of the market. 

Figure 1: Software as a Service Market Size, 2024-2032 (USD Billion)

Software as a Service Market Outlook

Source: Secondary Research, Primary Research, MRFR Database and Analyst Review

Software as a Service Market Trends Insights

The new-age trend of integrating artificial intelligence and machine learning technologies with SaaS solutions is making the software as a service market take a giant leap. 

SaaS solutions have witnessed several key transformations in their technologies, such as Machine Learning (ML) and Artificial Intelligence (AI), which have been included to enhance operational efficiency and intelligence across several industrial domains. Enterprises across many sectors utilize autonomous innovations to improve their services and products and optimize content through data-driven research to gain insights into users' requirements. Machine learning enables these solutions to enhance operational efficiency and intelligence. Therefore, as AI-based solutions become increasingly important, organizations will require more effective control over software training. 

The adoption of artificial intelligence and machine learning is expected to significantly transform this business by enhancing the fundamental characteristics of various software solutions. By integrating software as a service solution along with AI and ML capabilities, it is feasible to customize and automate solutions, improve security, and enhance human potential. Furthermore, in September 2022, Nokia announced its intention to enhance its SaaS solution portfolio by providing more appealing options to Communication Service Providers (CSPs) and companies. The new portfolio aims to streamline the storage and utilization of data, minimize the time required for data management, and enhance the efficiency of repeated processes. 

In addition, Saas is a dynamic and adaptable service that is part of a range of cloud computing technologies. It presents numerous problems and opportunities for cloud service providers, users, and varied industrial sectors. The pivotal emerging aspects of Software as a Service (SaaS) will persistently develop and delineate the future of cloud technologies, encompassing its innovation, effectiveness, and commercial worth for companies worldwide. Therefore, the aforementioned variables are anticipated to significantly influence the market throughout the forecast period. 

Software as a Service Market Segment Insights 

The global software as a service market is primarily segmented based on deployment, industry, and end-use. 

Based on deployment, the Software as a Service market is further sub-segmented into community cloud, public cloud, hybrid cloud, and private cloud. Out of which, the private cloud sub-segmentation owes the major market share. Deploying SaaS applications at the network's edge, combined with a private cloud infrastructure, enhances data control, security, and performance while reducing latency. This approach ensures compliance with regulations and lowers the risk of data breaches. The integration of edge computing and private cloud forms a robust platform for delivering SaaS applications tailored to modern business needs. Furthermore, followed by the private cloud segment, the hybrid cloud segment is poised for significant growth, driven by increasing demand for industry-specific SaaS applications in healthcare, finance, and education. Several key organizations seek customized solutions, such as hybrid cloud, to meet unique industry requirements and regulatory compliance, as demonstrated by recent agreements with Accenture, Kubota, Chubu Electric Power Group, and Infosys.

Based on end-use, the Software as a Service market is further divided into SMEs and large enterprises. Out of these, the large enterprises segment dominates the global market share. Large enterprises benefit from SaaS solutions by gaining cost-effectiveness, scalability, and flexibility. One of the evolving trends in the said market is the adoption of multi-cloud and hybrid-cloud strategies together due to the growing need to manage complex distributed applications across geographies and cloud providers. Apart from this, small and medium enterprises (SMEs) are experiencing significant growth by embracing the on-demand consumption model of SaaS. Cost-effectiveness, accessibility, and scalability make SaaS attractive for SMEs, enabling them to compete effectively, enhance productivity, and stimulate growth.

Based on Industry, the global Software as a Service market is further segmented into retail, IT & Telecommunication, Entertainment, BFSI, Healthcare and Manufacturing. Out of these, BFSI segmentation dominates the global market share. The reason the BFSI segment dominates the market share is the major transformations in the industry that are propelled by emerging technologies and digital platforms disrupting conventional models. Apart from this, cloud-based core banking solutions are gaining popularity for their flexibility and scalability, surpassing on-premises alternatives. These solutions enable financial institutions to swiftly adapt to market changes, scale operations as needed and cut costs. For instance, in June 2022, Aqua Security Software Ltd. launched cloud-native security SaaS in Singapore, serving the wider Asia Pacific and Japan region, which offered government, banking, and regulated sectors comprehensive compliance, cloud-native security, and risk management for efficient data governance.

Software as a Service Market Region Insights

The global software as a service market is primarily studied across four major regions, namely, North America, Europe, Asia-Pacific and the Rest of the World. Out of which, the North American region dominates the global market share. 

The North American region dominates the global software as a service market owing to the presence of major players in the region and the early adoption of technologies like AI, IoT, robots, and the cloud. The region's adoption of software as a service application is influenced by the presence of major SaaS platform suppliers, like IBM Corporation, Oracle Corporation, and Microsoft Corporation. Apart from this, the North American market is being revolutionized by the integration of Artificial Intelligence (AI) and Machine Learning (ML), leading to significant transformations in client services. The region is projected to expand further as a result of increasing developments in the market. 

Following North America, the European region also owes a substantial market share due to the advancements in SaaS solutions by the major key players in the region. Along with Europe, the Asia-Pacific region is predicted to exhibit exponential growth rate during the forecast period, owing to the demand for increased resilience and agility across businesses that are likely to adopt cloud solutions. 

Software as a Service Market Key Players & Competitive Insights

Key competitors in the global market are prioritizing the expansion of their market share and global reach by implementing key strategies, including merger and acquisition, partnership deals, collaboration deals, joint ventures, business expansion deals, etc. These organizations are procuring small and local firms in order to augment their company presence and extend their consumer base. 

Software as a Service Key Companies Insights 

  • Salesforce (U.S.)

  • Zuora (U.S.)

  • LinkedIn (U.S.)

  • Microsoft Inc. (U.S.)

  • Concur Technologies (U.S.)

  • Medidata Solutions (U.S.)

  • Workday, Inc. (U.S.)

  • Oracle Corporation (U.S.)

  • IBM Corporation (U.S)

  • NetSuite Inc. (U.S.)

  • ServiceNow, Inc. (U.S.)

  • Google Inc. (U.S.)

Recent Developments

February 2023 - 

In February 2023, Oracle, one of the largest cloud companies globally, introduced banking cloud services to offer efficient banking services to meet customer demands. 

In October 2023, Mambu, a leading SaaS cloud banking platform, is available on AWS Marketplace, a significant move in their decade-long partnership with AWS. Over 200 mutual customers, including N26 and Western Union, leverage Mambu's platform. The addition to AWS Marketplace facilitates financial organizations in starting their cloud journeys and modernizing infrastructure for evolving customer expectations. Chetwood Financial, a UK digital bank, is the first to choose Mambu on AWS Marketplace, enabling rapid scalability and flexible configuration of deposit products.

November 2022 -

In November 2022, IBM Corporation, one of the leading companies globally, launched its New Cloud Mobilization Center called IBM Z to accelerate its hybrid cloud services. 

May 2022 - 

In May 2022, IBM and Amazon Web Services (AWS) signed a collaboration deal that would allow IBM's software catalog to be SaaS on AWS. 

Software as a Service Market Segmentation

By Deployment

  • ¬†Community cloud

  • Public cloud

  • Hybrid cloud

  • Private cloud.

By End-user

  • SMEs¬†

  • Large enterprises.

By Industry

  • Retail IT & telecommunication

  • Entertainment

  • Retail

  • BFSI

  • Healthcare

  • Manufacturing


Report Attribute/Metric Details
Market Size 2023 USD 279.3 Billion
Market Size 2032 USD 1267.5 Billion
Compound Annual Growth Rate (CAGR) 18.3% (2024-2032)
Base Year 2023
Market Forecast Period 2024-2032
Historical Data 2018- 2022
Market Forecast Units Value (USD Billion)
Report Coverage Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends
Segments Covered By Deployment, By Industry
Geographies Covered Europe, North America, Asia-Pacific, Middle East & Africa, and South America
Countries Covered The U.S, Germany, Canada, U.K., Italy, France, Spain, Japan, China, Australia, India, South Korea, and Brazil
Key Companies Profiled Salesforce (U.S.), LinkedIn (U.S.), Concur Technologies (U.S.), Workday, Inc. (U.S.), IBM Corporation (U.S), Oracle Corporation (U.S.), NetSuite Inc. (U.S.), Medidata Solutions (U.S.), ServiceNow, Inc. (U.S.), Microsoft Inc. (U.S.), Google Inc. (U.S.), Zuora (U.S.)
Key Market Opportunities SaaS is a product appropriation model that offers a great deal of dexterity and cost-adequacy for organizations, making it an extraordinarily solid alternative for various action plans and enterprises.
Key Market Dynamics The significant drivers of Global Software as a Service Market size are expanded utilization of cell phones, tablets, and workstations, expanding public and cross-breed cloud selection, and expanding corporate rethinking. Another factor that lifts market development over the figure time frame incorporates the expanding utilization of miniature SaaS.

Frequently Asked Questions (FAQ) :

The global Software as a Service market is expected to record a substantial market valuation of up to USD 1,267.5 billion by 2032.

The global SaaS market is projected to register a moderate 18.3% CAGR in the forecast period.

Expanding IT industry and growing demand for software for data management and analysis in numerous domains are projected to drive the Software as a Service market over the forecast period.

Hybrid cloud deployment are slated to expand as the fastest-growing segment.

North America is projected to show high growth during the forecast period due to the advanced IT and telecom industry in the region.

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