Conversational Computing Platform Market Research Report - Global Forecast till 2027

Global Conversational Computing Platform Market Research Report: By Type (Solution [Chatbot, Text Assistant, Voice Assistant {Natural Language Processing, Natural Language Understanding, Machine Learning & Deep Learning, Automated Speech Recognition}], Service [Consulting & Training, System Integration & Deployment, Support & Maintenance]), By Deployment Type (On-Premise and Cloud), By Technology (Natural Language Processing, Natural Language Understanding, Machine Learning & Deep Learning, Automated Speech Recogniti...

ID: MRFR/ICT/8076-HCR | August 2022 | Region: Global | 100 Pages         

Table of Contents

1. EXECUTIVE SUMMARY

1.1. MARKET ATTRACTIVENESS ANALYSIS

1.1.1. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE

1.1.2. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE

1.1.3. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY

1.1.4. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION

1.1.5. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL

1.1.6. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY REGION

2. MARKET INTRODUCTION

2.1. DEFINITION

2.2. SCOPE OF THE STUDY

2.3. MARKET STRUCTURE

3. RESEARCH METHODOLOGY

3.1. RESEARCH PROCESS

3.2. PRIMARY RESEARCH

3.3. SECONDARY RESEARCH

3.4. MARKET SIZE ESTIMATION

3.5. LIST OF ASSUMPTIONS

4. MARKET DYNAMICS

4.1. INTRODUCTION

4.2. DRIVERS

4.2.1. EFFICIENCY IN PERFORMANCE BY AI ADOPTION

4.2.2. RISING DEMAND FROM CUSTOMER SUPPORT SERVICES

4.3. RESTRAINT

4.3.1. DATA PRIVACY ISSUES

4.3.2. REGIONAL MULTIPLE LANGUAGES

4.4. OPPORTUNITIES

4.4.1. RISING NUMBER OF SMARTPHONE AND INTERNET USERS

4.4.2. TECHNOLOGICAL ADVANCEMENTS IN THE CONVERSATIONAL COMPUTING

4.5. CHALLENGES

4.5.1. LACK OF TECHNICAL SKILLS

4.5.2. REAL TIME ASSISTANCE

5. MARKET FACTOR ANALYSIS

5.1. VALUE CHAIN ANALYSIS/SUPPLY CHAIN ANALYSIS

5.2. PORTER’S FIVE FORCES DEPLOYMENT TYPE

5.2.1. BARGAINING POWER OF SUPPLIERS

5.2.2. BARGAINING POWER OF BUYERS

5.2.3. THREAT OF NEW ENTRANTS

5.2.4. THREAT OF SUBSTITUTES

5.2.5. INTENSITY OF RIVALRY

6. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE

6.1. INTRODUCTION

6.2. SOLUTION

6.2.1. CHATBOT

6.2.2. TEXT ASSISTANT

6.2.3. VOICE ASSISTANT

6.2.3.1. NATURAL LANGUAGE PROCESSING

6.2.3.2. NATURAL LANGUAGE UNDERSTANDING

6.2.3.3. MACHINE LEARNING AND DEEP LEARNING

6.2.3.4. AUTOMATED SPEECH RECOGNITION

6.3. SERVICE

6.3.1. CONSULTING & TRAINING

6.3.2. SYSTEM INTEGRATION & DEPLOYMENT

6.3.3. SUPPORT AND MAINTENANCE

7. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE

7.1. INTRODUCTION

7.2. ON-PREMISE

7.3. CLOUD

8. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY

8.1. INTRODUCTION

8.2. NATURAL LANGUAGE PROCESSING

8.3. NATURAL LANGUAGE UNDERSTANDING

8.4. MACHINE LEARNING & DEEP LEARNING

8.5. AUTOMATED SPEECH RECOGNITION

9. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION

9.1. INTRODUCTION

9.2. PERSONAL ASSISTANCE

9.3. BRANDING & ADVERTISEMENT

9.4. DATA PRIVACY & COMPLIANCE

9.5. CUSTOMER ENGAGEMENT & RETENTION

9.6. CUSTOMER SUPPORT

9.7. ONBOARDING & EMPLOYEE ENGAGEMENT

9.8. BOOKING TRAVEL ARRANGEMENTS

9.9. OTHERS

10. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL

10.1. INTRODUCTION

10.2. RETAIL & ECOMMERCE

10.2.1. CHATBOT

10.2.2. TEXT ASSISTANT

10.2.3. VOICE ASSISTANT

10.3. BFSI

10.3.1. CHATBOT

10.3.2. TEXT ASSISTANT

10.3.3. VOICE ASSISTANT

10.4. TELECOM

10.4.1. CHATBOT

10.4.2. TEXT ASSISTANT

10.4.3. VOICE ASSISTANT

10.5. ENTERTAINMENT & MEDIA

10.5.1. CHATBOT

10.5.2. TEXT ASSISTANT

10.5.3. VOICE ASSISTANT

10.6. TRAVEL & HOSPITALITY

10.6.1. CHATBOT

10.6.2. TEXT ASSISTANT

10.6.3. VOICE ASSISTANT

10.7. OTHERS

11. GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY REGION

11.1. OVERVIEW

11.2. NORTH AMERICA

11.2.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.2.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.2.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.2.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.2.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.2.6. US

11.2.6.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.2.6.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.2.6.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.2.6.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.2.6.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.2.7. CANADA

11.2.7.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.2.7.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.2.7.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.2.7.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.2.7.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.2.8. MEXICO

11.2.8.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.2.8.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.2.8.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.2.8.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.2.8.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2019-2025

11.3. EUROPE

11.3.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.3.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.3.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.3.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.3.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.3.6. GERMANY

11.3.6.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.3.6.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.3.6.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.3.6.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.3.6.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.3.7. UK

11.3.7.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.3.7.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.3.7.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.3.7.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.3.7.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.3.8. FRANCE

11.3.8.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.3.8.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.3.8.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.3.8.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.3.8.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.3.9. REST OF EUROPE

11.3.9.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.3.9.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.3.9.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.3.9.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.3.9.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.4. ASIA PACIFIC

11.4.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.4.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.4.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.4.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.4.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.4.6. CHINA

11.4.6.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.4.6.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.4.6.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.4.6.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.4.6.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.4.7. JAPAN

11.4.7.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.4.7.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.4.7.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.4.7.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.4.7.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.4.8. INDIA

11.4.8.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.4.8.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.4.8.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.4.8.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.4.8.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.4.9. REST OF ASIA-PACIFIC

11.4.9.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.4.9.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.4.9.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.4.9.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.4.9.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.5. MIDDLE EAST & AFRICA

11.5.1.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.5.1.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.5.1.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.5.1.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.5.1.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

11.6. SOUTH AMERICA

11.6.1.1. MARKET SIZE & ESTIMATES, BY TYPE, 2020–2027

11.6.1.2. MARKET SIZE & ESTIMATES, BY DEPLOYMENT TYPE, 2020–2027

11.6.1.3. MARKET SIZE & ESTIMATES, BY TECHNOLOGY, 2020–2027

11.6.1.4. MARKET SIZE & ESTIMATES, BY APPLICATION, 2020–2027

11.6.1.5. MARKET SIZE & ESTIMATES, BY VERTICAL, 2020–2027

12. COMPETITIVE LANDSCAPE

12.1. INTRODUCTION

12.2. COMPETITIVE BENCHMARKING

12.3. KEY DEVELOPMENTS & GROWTH STRATEGIES

12.4. VENDOR SHARE ANALYSIS

13. COMPANY PROFILES

13.1. IBM CORPORATION

13.1.1. COMPANY OVERVIEW

13.1.2. FINANCIAL OVERVIEW

13.1.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.1.4. KEY DEVELOPMENTS

13.1.5. SWOT ANALYSIS

13.1.6. KEY STRATEGIES

13.2. ALPHABET INC.

13.2.1. COMPANY OVERVIEW

13.2.2. FINANCIAL OVERVIEW

13.2.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.2.4. KEY DEVELOPMENTS

13.2.5. SWOT ANALYSIS

13.2.6. KEY STRATEGIES

13.3. MICROSOFT CORPORATION

13.3.1. COMPANY OVERVIEW

13.3.2. FINANCIAL OVERVIEW

13.3.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.3.4. KEY DEVELOPMENTS

13.3.5. SWOT ANALYSIS

13.3.6. KEY STRATEGIES

13.4. AMAZON.COM, INC.

13.4.1. COMPANY OVERVIEW

13.4.2. FINANCIAL OVERVIEW

13.4.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.4.4. KEY DEVELOPMENTS

13.4.5. SWOT ANALYSIS

13.4.6. KEY STRATEGIES

13.5. ARTIFICIAL SOLUTIONS

13.5.1. COMPANY OVERVIEW

13.5.2. FINANCIAL OVERVIEW

13.5.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.5.4. KEY DEVELOPMENTS

13.5.5. SWOT ANALYSIS

13.5.6. KEY STRATEGIES

13.6. ACCENTURE

13.6.1. COMPANY OVERVIEW

13.6.2. FINANCIAL OVERVIEW

13.6.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.6.4. KEY DEVELOPMENTS

13.6.5. SWOT ANALYSIS

13.6.6. KEY STRATEGIES

13.7. APEXCHAT

13.7.1. COMPANY OVERVIEW

13.7.2. FINANCIAL OVERVIEW

13.7.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.7.4. KEY DEVELOPMENTS

13.7.5. SWOT ANALYSIS

13.7.6. KEY STRATEGIES

13.8. BOTPRESS, INC.

13.8.1. COMPANY OVERVIEW

13.8.2. FINANCIAL OVERVIEW

13.8.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.8.4. KEY DEVELOPMENTS

13.8.5. SWOT ANALYSIS

13.8.6. KEY STRATEGIES

13.9. COGNIZANT

13.9.1. COMPANY OVERVIEW

13.9.2. FINANCIAL OVERVIEW

13.9.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.9.4. KEY DEVELOPMENTS

13.9.5. SWOT ANALYSIS

13.9.6. KEY STRATEGIES

13.10. COGNIGY GMBH

13.10.1. COMPANY OVERVIEW

13.10.2. FINANCIAL OVERVIEW

13.10.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.10.4. KEY DEVELOPMENTS

13.10.5. SWOT ANALYSIS

13.10.6. KEY STRATEGIES

13.11. CONVERSICA, INC.

13.11.1. COMPANY OVERVIEW

13.11.2. FINANCIAL OVERVIEW

13.11.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.11.4. KEY DEVELOPMENTS

13.11.5. SWOT ANALYSIS

13.11.6. KEY STRATEGIES

13.12. JIO HAPTIK TECHNOLOGIES LIMITED

13.12.1. COMPANY OVERVIEW

13.12.2. FINANCIAL OVERVIEW

13.12.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.12.4. KEY DEVELOPMENTS

13.12.5. SWOT ANALYSIS

13.12.6. KEY STRATEGIES

13.13. NUANCE COMMUNICATIONS, INC.

13.13.1. COMPANY OVERVIEW

13.13.2. FINANCIAL OVERVIEW

13.13.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.13.4. KEY DEVELOPMENTS

13.13.5. SWOT ANALYSIS

13.13.6. KEY STRATEGIES

13.14. OMILIA NATURAL LANGUAGE SOLUTIONS LTD.

13.14.1. COMPANY OVERVIEW

13.14.2. FINANCIAL OVERVIEW

13.14.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.14.4. KEY DEVELOPMENTS

13.14.5. SWOT ANALYSIS

13.14.6. KEY STRATEGIES

13.15. ORACLE

13.15.1. COMPANY OVERVIEW

13.15.2. FINANCIAL OVERVIEW

13.15.3. PRODUCTS/COMPONENTS/DEPLOYMENT TYPES OFFERED

13.15.4. KEY DEVELOPMENTS

13.15.5. SWOT ANALYSIS

13.15.6. KEY STRATEGIES

LIST OF TABLES

TABLE 1 LIST OF ASSUMPTIONS

TABLE 2 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 3 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 4 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 5 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 6 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 7 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY REGION, 2020–2027 (USD MILLION)

TABLE 8 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION)

TABLE 9 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 10 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 11 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 12 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 13 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 14 US: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 15 US: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 16 US: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 17 US: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 18 US: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 19 CANADA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 20 CANADA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 21 CANADA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 22 CANADA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 23 CANADA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 24 MEXICO: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 25 MEXICO: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 26 MEXICO: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 27 MEXICO: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 28 MEXICO: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 29 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION)

TABLE 30 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 31 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 32 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 32 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 34 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 35 UK: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 36 UK: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 37 UK: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 38 UK: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 39 UK: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 40 GERMANY: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 41 GERMANY: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 42 GERMANY: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 42 GERMANY: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 44 GERMANY: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 45 FRANCE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 46 FRANCE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 47 FRANCE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 48 FRANCE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 49 FRANCE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 50 REST OF EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 51 REST OF EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 52 REST OF EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 53 REST OF EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 54 REST OF EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 55 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION)

TABLE 56 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 57 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 58 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 59 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 60 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 61 CHINA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 62 CHINA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 63 CHINA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 64 CHINA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 65 CHINA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 66 INDIA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 67 INDIA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 68 INDIA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 69 INDIA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 70 INDIA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 71 JAPAN: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 72 JAPAN: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 73 JAPAN: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 74 JAPAN: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 75 JAPAN: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 76 REST OF ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 77 REST OF ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 78 REST OF ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 79 REST OF ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 80 REST OF ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 81 MIDDLE EAST AND AFRICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 82 MIDDLE EAST AND AFRICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 83 MIDDLE EAST AND AFRICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 83 MIDDLE EAST AND AFRICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 85 MIDDLE EAST AND AFRICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

TABLE 86 SOUTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

TABLE 87 SOUTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

TABLE 88 SOUTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

TABLE 89 SOUTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

TABLE 90 SOUTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

 

 

LIST OF FIGURES

FIGURE 1 MARKET SYNOPSIS

FIGURE 2 RESEARCH PROCESS OF MRFR

FIGURE 3 TOP DOWN & BOTTOM UP APPROACH

FIGURE 4 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

FIGURE 5 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

FIGURE 6 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

FIGURE 7 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

FIGURE 8 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

FIGURE 9 GLOBAL CONVERSATIONAL COMPUTING PLATFORM MARKET, BY REGION, 2019 & 2025 (USD MILLION)

FIGURE 11 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION)

FIGURE 12 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

FIGURE 13 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

FIGURE 14 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

FIGURE 15 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

FIGURE 16 NORTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

FIGURE 17 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION)

FIGURE 18 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

FIGURE 19 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

FIGURE 20 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

FIGURE 21 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

FIGURE 22 EUROPE: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

FIGURE 23 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY COUNTRY, 2020–2027 (USD MILLION)

FIGURE 24 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

FIGURE 25 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

FIGURE 26 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

FIGURE 27 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

FIGURE 28 ASIA-PACIFIC: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

FIGURE 29 MIDDLE EAST & AFRICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

FIGURE 30 MIDDLE EAST & AFRICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

FIGURE 31 MIDDLE EAST & AFRICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

FIGURE 32 MIDDLE EAST & AFRICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

FIGURE 33 MIDDLE EAST & AFRICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

FIGURE 34 SOUTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TYPE, 2020–2027 (USD MILLION)

FIGURE 35 SOUTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY DEPLOYMENT TYPE, 2020–2027 (USD MILLION)

FIGURE 36 SOUTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY TECHNOLOGY, 2020–2027 (USD MILLION)

FIGURE 37 SOUTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY APPLICATION, 2020–2027 (USD MILLION)

FIGURE 38 SOUTH AMERICA: CONVERSATIONAL COMPUTING PLATFORM MARKET, BY VERTICAL, 2020–2027 (USD MILLION)

Conversational Computing Platform Market

Conversational Computing Platform Market is Predicted to Reach US$ 19.26 Billion by 2027 Registering a CAGR of 41.15%

Segmentation

By Type Solution Service
By Deployment Type Cloud On Premise
By Technology Natural Language Processing Natural Language Understanding Machine Learning & Deep Learning And Automated Speech Recognition
By Application Customer Support Personal Assistance Branding & Advertisement Customer Engagement & Retention

Key Players

  • IBM Corporation (US)
  • Alphabet Inc. (US)
  • Microsoft Corporation (US)
  • Amazon.com Inc. (US)
  • Artificial Solutions (Spain)
  • Accenture (Ireland)
  • Apexchat (US)
  • Botpress Inc. (Canada)
  • Cognizant (US)
  • Cognigy GmbH (Germany)

Drivers

  • The solutions offer straightforward conversation between the customer and the AI system in place
  • Reach the ultimate goal of customer satisfaction
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Market Synopsis


Global Conversational Computing Platform Market size is expected to register a significant CAGR during the forecast period 2019 to 2025.


Conversational computing solutions that include speech synthesis, speech recognition, multi-faceted machine learning, neural networks, and natural language understanding are used in business processes that include multi-turn conversations in handling customer queries, generating insurance quotes, and answering claims inquiries from healthcare. The conversational computing platform is increasingly being adopted for automated conversational techniques. These solutions offer straightforward conversation between the customer and the AI system in place, to deal with their problems, concerns, and reach the ultimate goal of customer satisfaction. Digital Marketing managers are using this AI-based technology to identify their potential targets for marketing campaigns. The media & entertainment industry depends on conversational computing solutions for information dissemination, advertising, promotions, and product discovery, among other applications.


Segmentation


Global Conversational Computing Platform Market has been segmented based on Type, Deployment Type, Technology, Application, Vertical, and Region/Country.


By Type, the global conversational computing platform market has been segmented into solution and service. The solution sub-segment is further divided into the chatbot, text assistant, and voice assistant. The voice assistant segment is further divided into natural language processing, natural language understanding, machine learning, and deep learning. The service segment has further been divided into consulting & training, system integration & deployment, and support & maintenance.


By Deployment Type, the global conversational computing platform market has been divided into cloud and on-premise. The rising adoption of cloud computing technology, mainly due to its limitless storage capacity, easier access, and security provisions, the on-cloud deployment type segment is expected to grow and dominate the global conversational computing platform market.


Based on Technology, the global conversational computing platform market has been divided into natural language processing, natural language understanding, machine learning & deep learning, and automated speech recognition.


Based on Application, the global conversational computing platform market has been divided into customer support, personal assistance, branding & advertisement, customer engagement & retention, booking travel arrangements, onboarding & employee engagement, data privacy & compliance, and others.


Based on Vertical, the global conversational computing platform market has been divided into retail & e-commerce, banking, financial services & insurance (BFSI), telecom, entertainment & media, travel & hospitality, and others. The BFSI vertical is expected to report the fastest growth during the forecast period as the rising implementation of conversational computing platform solutions such as chatbots, have various end-uses in this vertical.


The Global Conversational Computing Platform Market has been analyzed for five regions—North America, Europe, Asia-Pacific, the Middle East & Africa, and South America.


Regional Analysis


North America has the largest market share mainly due to the presence of major global players in the region that include IBM Corporation, Alphabet, Inc., Microsoft Corporation, Amazon.com, Inc., Apexchat, Cognizant, Conversica, Inc., Nuance Communications, Inc., and Oracle. Along with these major players, there are several other start-ups in the region that offer enhanced conversational computing platform solutions to cater to the needs of enterprises across industry verticals. The US leads the market in the North America regional market due to the high adoption of digital transformation; and the use of advanced technologies such as big data and analytics and high adoption of cloud in the country.


For the purpose of this analysis, the European market has been divided into the UK, Germany, France, and the rest of Europe. In terms of market size, Europe is expected to be the second-largest regional market across the globe. The UK is projected to be the leading country-level market, while Germany is expected to register the highest growth over the forecast period. The rising use of AI-based conversational platforms poses an opportunity for graph conversational computing vendors in Europe.


The market in Asia-Pacific is projected to grow at the fastest rate over the forecast period, with the regional market being segmented into China, Japan, India, and the rest of Asia-Pacific. The rapid economic growth in major countries such as China, Japan, India, and the digital transformation of enterprises across verticals are the key factors driving the growth of the conversational computing platform market in the region. The growing demand for conversational computing solutions from the BFSI, and IT & telecom verticals in this region offers lucrative opportunities for conversational computing vendors.


The market in the Middle East & Africa and South America is expected to register steady growth during the forecast period with the rising demand for optimized business conversational needs. The enterprises from telecommunication & IT, BFSI, and retail & e-commerce verticals are expected to adopt conversational computing solutions in this region.


Competitive Analysis


The Global Conversational Computing Platform Market is witnessing a high growth due to the rise in demand from various verticals that include BFSI, IT & telecommunications, e-commerce & retail, entertainment & media, and travel & hospitality. Major players have opted for partnerships as the inorganic strategy and product enhancements as their key organic growth strategy to enhance their positions in the market and cater to the demands of end-users across verticals. For instance, in July 2019 Jio Haptik Technologies Limited acquired Los Angeles-based startup Converg. By this, the company enhanced chatbot and voice products offered to the customers from India and North America.


Key Players


The Key Players in the Global Conversational Computing Platform Market are identified based on their country of origin, presence across different regions, recent key developments, product diversification, and industry expertise. These include IBM Corporation (US), Alphabet, Inc. (US), Microsoft Corporation (US), Amazon.com, Inc. (US), Artificial Solutions (Spain), Accenture (Ireland), Apexchat (US), Botpress, Inc. (Canada), Cognizant (US), Cognigy GmbH (Germany), Conversica, Inc. (US), Jio Haptik Technologies Limited (India), Nuance Communications, Inc. (US), Omilia Natural Language Solutions Ltd. (Cyprus), and Oracle (US). The key strategies adopted by most of the players are partnerships, agreements, and collaborations.


Intended Audience



  • Banking and Financial Service Enterprises

  • Telecom Service Providers

  • Technology Consultants

  • Sales Professionals

  • Customer Service Providers

  • Lead Generation Teams



Report Scope:
Report Attribute/Metric Details
  Market Size   USD 19.26 Billion
  CAGR   CAGR 41.15%
  Base Year   2020
  Forecast Period   2021–2027
  Historical Data   2019
  Forecast Units   Value (USD Billion)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   Type, Technology
  Geographies Covered   North America, Europe, Asia-Pacific
  Key Vendors   IBM Corporation (US) Alphabet Inc. (US) Microsoft Corporation (US) Amazon.com Inc. (US) Artificial Solutions (Spain) Accenture (Ireland) Apexchat (US) Botpress Inc. (Canada) Cognizant (US) Cognigy GmbH (Germany)
  Key Market Opportunities   
  Key Market Drivers   Reach the ultimate goal of customer satisfaction


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Frequently Asked Questions (FAQ) :

Given the increasing uptake of cloud computing technology thanks to its easier access, security provisions and limitless storage capacity, the on-cloud deployment-based segments can take the lead in the global market.

The media & entertainment sector is dependent on conversational computing solutions for advertising, information dissemination, product discovery and promotions, to name a few.

Entertainment & media, telecom, retail & e-commerce, travel & hospitality, banking, financial services & insurance (BFSI), are the top vertical that are deploying these solutions.

Conversica, Inc., Alphabet, Inc., Nuance Communications, Inc., Oracle, Cognizant, Microsoft Corporation, Amazon.com, Inc., Apexchat, IBM Corporation, are some of the leading players in the North American market.

The market in MEAS and South America can observe steady growth in the years ahead, on account of the increasing need for advanced business conversational solutions.