ID: MRFR/ICT/5885-HCR | 100 Pages | Author: Aarti Dhapte | March 2024
Table of Contents
1 Executive Summary
2 Market Introduction
2.1 Definition
2.2 Scope of the Study
2.3 List of Assumptions
2.4 Market Structure
3 Market Insights
4 Research Methodology
4.1 Research Process
4.2 Primary Research
4.3 Secondary Research
4.4 Market Size Estimation
4.5 Forecast Model
5 Market Outlook
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.2 Restraints
5.2.3 Opportunities
5.2.4 Challenges
5.3 Value Chain Analysis
5.4 Porter’s Five Forces Model
5.4.1 Threat of New Entrants
5.4.2 Bargaining Power of Suppliers
5.4.3 Bargaining Power of Buyers
5.4.4 Threat of Substitutes
5.4.5 Intensity of Rivalry
6 Global Telephony Services Market, By Deployment Mode
6.1 Overview
6.2 Cloud
6.2.1 Market Estimates & Forecast, 2023-2032
6.2.2 Market Estimates & Forecast, By Region/Country, 2023-2032
6.3 Hosted
6.3.1 Market Estimates & Forecast, 2023-2032
6.3.2 Market Estimates & Forecast, By Region/Country, 2023-2032
7 Global Telephony Services Market, By Organization Size
7.1 Overview
7.2 Large Enterprises
7.2.1 Market Estimates & Forecast, 2023-2032
7.2.2 Market Estimates & Forecast, By Region/Country, 2023-2032
7.3 Small and Medium-sized Enterprises (SMEs)
7.3.1 Market Estimates & Forecast, 2023-2032
7.3.2 Market Estimates & Forecast, By Region/Country, 2023-2032
8 Global Telephony Services Market, By Network Type
8.1 Overview
8.2 Public Switched Telephone Network (PSTN)
8.2.1 Market Estimates & Forecast, 2023-2032
8.2.2 Market Estimates & Forecast, By Region/Country, 2023-2032
8.3 Voice over Internet Protocol (VoIP)
8.3.1 Market Estimates & Forecast, 2023-2032
8.3.2 Market Estimates & Forecast, By Region/Country, 2023-2032
9 Global Telephony Services Market, By Application
9.1 Overview
9.2 Conferencing
9.2.1 Market Estimates & Forecast, 2023-2032
9.2.2 Market Estimates & Forecast, By Region/Country, 2023-2032
9.3 Multi-level IVR
9.3.1 Market Estimates & Forecast, 2023-2032
9.3.2 Market Estimates & Forecast, By Region/Country, 2023-2032
9.4 Sales and Marketing
9.4.1 Market Estimates & Forecast, 2023-2032
9.4.2 Market Estimates & Forecast, By Region/Country, 2023-2032
9.5 Customer Relationship Management
9.5.1 Market Estimates & Forecast, 2023-2032
9.5.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10 Global Telephony Services Market, By Industry Vertical
10.1 Overview
10.2 IT and Telecom
10.2.1 Market Estimates & Forecast, 2023-2032
10.2.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.3 BFSI
10.3.1 Market Estimates & Forecast, 2023-2032
10.3.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.4 Government
10.4.1 Market Estimates & Forecast, 2023-2032
10.4.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.5 Retail and Consumer Goods
10.5.1 Market Estimates & Forecast, 2023-2032
10.5.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.6 Healthcare
10.6.1 Market Estimates & Forecast, 2023-2032
10.6.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.7 Education
10.7.1 Market Estimates & Forecast, 2023-2032
10.7.2 Market Estimates & Forecast, By Region/Country, 2023-2032
10.8 Others
10.8.1 Market Estimates & Forecast, 2023-2032
10.8.2 Market Estimates & Forecast, By Region/Country, 2023-2032
11 Cloud Telephony Services Market, By Region
11.1 Overview
11.2 North America
11.2.1 Market Estimates & Forecast, By Country, 2023-2032
11.2.2 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.2.3 Market Estimates & Forecast, By Organization Size, 2023-2032
11.2.4 Market Estimates & Forecast, By Network Type, 2023-2032
11.2.5 Market Estimates & Forecast, By Application, 2023-2032
11.2.6 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.2.7 U.S.
11.3.7.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.2.7.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.2.7.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.2.7.4 Market Estimates & Forecast, By Application, 2023-2032
11.2.7.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.2.8 Canada
11.3.8.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.2.8.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.2.8.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.2.8.4 Market Estimates & Forecast, By Application, 2023-2032
11.2.8.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.2.9 Mexico
11.2.9.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.2.9.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.2.9.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.2.9.4 Market Estimates & Forecast, By Application, 2023-2032
11.2.9.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.3 Europe
11.3.1 Market Estimates & Forecast, By Country, 2023-2032
11.3.2 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.3.3 Market Estimates & Forecast, By Organization Size, 2023-2032
11.3.4 Market Estimates & Forecast, By Network Type, 2023-2032
11.3.5 Market Estimates & Forecast, By Application, 2023-2032
11.3.6 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.3.7 Germany
11.3.7.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.3.7.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.3.7.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.3.7.4 Market Estimates & Forecast, By Application, 2023-2032
11.3.7.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.3.8 UK
11.3.8.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.3.8.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.3.8.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.3.8.4 Market Estimates & Forecast, By Application, 2023-2032
11.3.8.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.3.9 France
11.3.9.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.2.9.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.2.9.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.2.9.4 Market Estimates & Forecast, By Application, 2023-2032
11.2.9.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.3.10 Rest of Europe
11.3.10.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.3.10.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.3.10.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.3.10.3 Market Estimates & Forecast, By Application, 2023-2032
11.3.10.4 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.4 Asia Pacific
11.4.1 Market Estimates & Forecast, By Country, 2023-2032
11.4.2 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.4.3 Market Estimates & Forecast, By Organization Size, 2023-2032
11.4.4 Market Estimates & Forecast, By Network Type, 2023-2032
11.4.5 Market Estimates & Forecast, By Application, 2023-2032
11.4.6 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.4.7 China
11.4.7.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.4.7.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.4.7.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.4.7.4 Market Estimates & Forecast, By Application, 2023-2032
11.4.7.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.4.6 Japan
11.4.6.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.4.6.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.4.6.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.4.6.4 Market Estimates & Forecast, By Application, 2023-2032
11.4.6.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.4.7 India
11.4.7.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.4.7.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.4.7.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.4.7.4 Market Estimates & Forecast, By Application, 2023-2032
11.4.7.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.4.8 Rest of Asia Pacific
11.4.8.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.4.8.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.4.8.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.4.8.4 Market Estimates & Forecast, By Application, 2023-2032
11.4.8.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.5 Rest of the World
11.5.1 Market Estimates & Forecast, By Country, 2023-2032
11.5.2 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.5.3 Market Estimates & Forecast, By Organization Size, 2023-2032
11.5.4 Market Estimates & Forecast, By Network Type, 2023-2032
11.5.5 Market Estimates & Forecast, By Application, 2023-2032
11.5.6 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.5.7 Middle East and Africa
11.5.7.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.5.7.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.5.7.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.5.7.4 Market Estimates & Forecast, By Application, 2023-2032
11.5.7.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
11.5.6 Latin America
11.5.6.1 Market Estimates & Forecast, By Deployment Mode, 2023-2032
11.5.6.2 Market Estimates & Forecast, By Organization Size, 2023-2032
11.5.6.3 Market Estimates & Forecast, By Network Type, 2023-2032
11.5.6.4 Market Estimates & Forecast, By Application, 2023-2032
11.5.6.5 Market Estimates & Forecast, By Industry Vertical, 2023-2032
12 Competitive Landscape
12.1 Competitive Scenario
12.1.1 Competitive Benchmarking of the Cloud Telephony Services Market
13 Company Profiles
13.1 AVOXI
13.1.1 Company Overview
13.1.2 Financial Overview
13.1.3 Product Offerings
13.1.4 Key Developments
13.1.5 SWOT Analysis
13.1.6 Key Strategy
13.2 Cisco Systems, Inc.
13.2.1 Company Overview
13.2.2 Financial Overview
13.2.3 Product Offerings
13.2.4 Key Developments
13.2.5 SWOT Analysis
13.2.6 Key Strategy
13.3 8x8, Inc.
13.3.1 Company Overview
13.3.2 Financial Overview
13.3.3 Product Offerings
13.3.4 Key Developments
13.3.5 SWOT Analysis
13.3.6 Key Strategy
13.4 BroadSoft
13.4.1 Company Overview
13.4.2 Financial Overview
13.4.3 Product Offerings
13.4.4 Key Developments
13.4.5 SWOT Analysis
13.4.6 Key Strategy
13.5 Exotel Techcom Pvt. Ltd.
13.5.1 Company Overview
13.5.2 Financial Overview
13.5.3 Product Offerings
13.5.4 Key Developments
13.5.5 SWOT Analysis
13.5.6 Key Strategy
13.6 DIALPAD
13.6.1 Company Overview
13.6.2 Financial Overview
13.6.3 Product Offerings
13.6.4 Key Developments
13.6.5 SWOT Analysis
13.6.6 Key Strategy
13.7 Go 2 Market India Pvt. Ltd.
13.7.1 Company Overview
13.7.2 Financial Overview
13.7.3 Product Offerings
13.7.4 Key Developments
13.7.5 SWOT Analysis
13.7.6 Key Strategy
13.8 MegaPath
13.8.1 Company Overview
13.8.2 Financial Overview
13.8.3 Product Offerings
13.8.4 Key Developments
13.8.5 SWOT Analysis
13.8.6 Key Strategy
13.9 LeadNXT
13.13.1 Company Overview
13.13.2 Financial Overview
13.13.3 Product Offerings
13.13.4 Key Developments
13.13.5 SWOT Analysis
13.13.6 Key Strategy
13.10 Knowlarity Communications Pvt Ltd.
13.10.1 Company Overview
13.10.2 Financial Overview
13.10.3 Product Offerings
13.10.4 Key Developments
13.10.5 SWOT Analysis
13.10.6 Key Strategy
LIST OF TABLES
Table1 Global Telephony Services Market, By Region, 2023-2032
Table2 North America Cloud Telephony Services Market, By Country, 2023-2032
Table3 Europe Cloud Telephony Services Market, By Country, 2023-2032
Table4 Asia-Pacific Cloud Telephony Services Market, By Country, 2023-2032
Table5 Rest of the World Cloud Telephony Services Market, By Country, 2023-2032
Table6 Global Telephony Services Market, By Deployment Mode, By Region, 2023-2032
Table7 North America Cloud Telephony Services Market, By Deployment Mode, By Country, 2023-2032
Table8 Europe Cloud Telephony Services Market, By Deployment Mode, By Country, 2023-2032
Table9 Asia-Pacific Cloud Telephony Services Market, By Deployment Mode, By Country, 2023-2032
Table10 Rest of the World Cloud Telephony Services Market, By Deployment Mode, By Country, 2023-2032
Table11 Global Telephony Services Market, By Network Type, By Region, 2023-2032
Table12 North America Cloud Telephony Services Market, By Network Type, By Country, 2023-2032
Table13 Europe Cloud Telephony Services Market, By Network Type, By Country, 2023-2032
Table14 Asia-Pacific Cloud Telephony Services Market, By Network Type, By Country, 2023-2032
Table15 Rest of the World Cloud Telephony Services Market, By Network Type, By Country, 2023-2032
Table16 Global Telephony Services Market, By Industry Vertical, By Region, 2023-2032
Table17 North America Cloud Telephony Services Market, By Industry Vertical, By Country, 2023-2032
Table18 Europe Cloud Telephony Services Market, By Industry Vertical, By Country, 2023-2032
Table19 Asia-Pacific Cloud Telephony Services Market, By Industry Vertical, By Country, 2023-2032
Table20 Rest of the World Cloud Telephony Services Market, By Industry Vertical, By Country, 2023-2032
LIST OF FIGURES
FIGURE 1 Global Telephony Services Market: Segmentations
FIGURE 2 Forecast Methodology
FIGURE 3 Porter’s Five Forces Analysis of Global Telephony Services Market
FIGURE 4 Value Chain of Global Telephony Services Market
FIGURE 5 Share of Global Telephony Services Market by Country, 2020
FIGURE 6 Global Telephony Services Market, 2023-2032
FIGURE 7 Global Telephony Services Market Size, By Deployment Mode, 2023-2032
FIGURE 8 Share of Global Telephony Services Market, By Deployment Mode, 2020
FIGURE 9 Global Telephony Services Market Size, By Network Type, 2023-2032
FIGURE 10 Share of Global Telephony Services Market, By Network Type, 2020
FIGURE 11 Global Telephony Services Market Size, by Industry Vertical, 2023-2032
FIGURE 12 Share of Global Telephony Services Market, by Industry Vertical, 2020
FIGURE 13 North America Cloud Telephony Services Market Size, By Deployment Mode, 2023-2032
FIGURE 14 Share of North America Cloud Telephony Services Market, By Deployment Mode, 2020
FIGURE 15 North America Cloud Telephony Services Market Size, By Network Type, 2023-2032
FIGURE 16 Share of Global Telephony Services Market, By Network Type, 2020
FIGURE 17 North America Cloud Telephony Services Market Size, by Industry Vertical, 2023-2032
FIGURE 18 Share of North America Cloud Telephony Services Market, by Industry Vertical, 2020
FIGURE 19 Europe Cloud Telephony Services Market Size, By Deployment Mode, 2023-2032
FIGURE 20 Share of Europe Cloud Telephony Services Market, By Deployment Mode, 2020
FIGURE 21 Europe Cloud Telephony Services Market Size, By Network Type, 2023-2032
FIGURE 22 Share of Europe Cloud Telephony Services Market, By Network Type, 2020
FIGURE 23 Europe Cloud Telephony Services Market Size, by Industry Vertical, 2023-2032
FIGURE 24 Share of Europe Cloud Telephony Services Market, by Industry Vertical, 2020
FIGURE 25 Asia-Pacific Cloud Telephony Services Market Size, By Deployment Mode, 2023-2032
FIGURE 26 Share of Asia-Pacific Cloud Telephony Services Market, By Deployment Mode, 2020
FIGURE 27 Asia-Pacific Cloud Telephony Services Market Size, By Network Type, 2023-2032
FIGURE 28 Share of Asia-Pacific Cloud Telephony Services Market, By Network Type, 2020
FIGURE 29 Asia-Pacific Cloud Telephony Services Market Size, by Industry Vertical, 2023-2032
FIGURE 30 Share of Asia-Pacific Cloud Telephony Services Market, by Industry Vertical, 2020
FIGURE 31 Rest of the World Cloud Telephony Services Market Size, By Deployment Mode, 2023-2032
FIGURE 32 Share of Rest of the World Cloud Telephony Services Market, By Deployment Mode, 2020
FIGURE 33 Rest of the World Cloud Telephony Services Market Size, By Network Type, 2023-2032
FIGURE 34 Share of Rest of the World Cloud Telephony Services Market, By Network Type, 2020
FIGURE 35 Rest of the World Cloud Telephony Services Market Size, by Industry Vertical, 2023-2032
FIGURE 36 Share of Rest of the World Cloud Telephony Services Market, by Industry Vertical, 2020
Cloud Telephony Services Market Segmentation
Cloud Telephony Services Products Deployment Outlook (USD Billion, 2019-2032)
Services
Cloud
Cloud Telephony Services Products Network Type Outlook (USD Billion, 2019-2032)
Voice over internet protocol
Public switched telephones
Cloud Telephony Services Products Application Outlook (USD Billion, 2019-2032)
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Cloud Telephony Services Products End Users Outlook (USD Billion, 2019-2032)
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Cloud Telephony Services Products Regional Outlook (USD Billion, 2019-2032)
North America Outlook (USD Billion, 2019-2032)
North America Cloud Telephony Services Products by Deployment
Services
Cloud
North America Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
North America Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
North America Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
US Outlook (USD Billion, 2019-2032)
US Cloud Telephony Services Products by Deployment
Services
Cloud
US Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
US Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
US Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
CANADA Outlook (USD Billion, 2019-2032)
CANADA Cloud Telephony Services Products by Deployment
Services
Cloud
CANADA Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
CANADA Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
CANADA Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Europe Outlook (USD Billion, 2019-2032)
Europe Cloud Telephony Services Products by Deployment
Services
Cloud
Europe Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Europe Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Europe Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Germany Outlook (USD Billion, 2019-2032)
Germany Cloud Telephony Services Products by Deployment
Services
Cloud
Germany Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Germany Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Germany Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
France Outlook (USD Billion, 2019-2032)
France Cloud Telephony Services Products by Deployment
Services
Cloud
France Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
France Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
France Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
UK Outlook (USD Billion, 2019-2032)
UK Cloud Telephony Services Products by Deployment
Services
Cloud
UK Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
UK Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
UK Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
ITALY Outlook (USD Billion, 2019-2032)
ITALY Cloud Telephony Services Products by Deployment
Services
Cloud
ITALY Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
ITALY Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
ITALY Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
SPAIN Outlook (USD Billion, 2019-2032)
Spain Cloud Telephony Services Products by Deployment
Services
Cloud
Spain Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Spain Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Spain Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Rest Of Europe Outlook (USD Billion, 2019-2032)
Rest Of Europe Cloud Telephony Services Products by Deployment
Services
Cloud
Rest Of Europe Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Rest Of Europe Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Rest Of Europe Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Asia-Pacific Outlook (USD Billion, 2019-2032)
Asia-Pacific Cloud Telephony Services Products by Deployment
Services
Cloud
Asia-Pacific Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Asia-Pacific Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Asia-Pacific Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
China Outlook (USD Billion, 2019-2032)
China Cloud Telephony Services Products by Deployment
Services
Cloud
China Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
China Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
China Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Japan Outlook (USD Billion, 2019-2032)
Japan Cloud Telephony Services Products by Deployment
Services
Cloud
Japan Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Japan Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Japan Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
India Outlook (USD Billion, 2019-2032)
India Cloud Telephony Services Products by Deployment
Services
Cloud
India Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
India Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
India Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Australia Outlook (USD Billion, 2019-2032)
Australia Cloud Telephony Services Products by Deployment
Services
Cloud
Australia Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Australia Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Australia Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Rest of Asia-Pacific Outlook (USD Billion, 2019-2032)
Rest of Asia-Pacific Cloud Telephony Services Products by Deployment
Services
Cloud
Rest of Asia-Pacific Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Rest of Asia-Pacific Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Rest of Asia-Pacific Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Rest of the World Outlook (USD Billion, 2019-2032)
Rest of the World Cloud Telephony Services Products by Deployment
Services
Cloud
Rest of the World Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Rest of the World Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Rest of the World Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Middle East Outlook (USD Billion, 2019-2032)
Middle East Cloud Telephony Services Products by Deployment
Services
Cloud
Middle East Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Middle East Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Middle East Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Africa Outlook (USD Billion, 2019-2032)
Africa Cloud Telephony Services Products by Deployment
Services
Cloud
Africa Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Africa Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Africa Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Latin America Outlook (USD Billion, 2019-2032)
Latin America Cloud Telephony Services Products by Deployment
Services
Cloud
Latin America Cloud Telephony Services Products by Network Type
Voice over internet protocol
Public switched telephones
Latin America Cloud Telephony Services Products by Application
Conferencing
Customer relationship management
Sales and marketing multilevel VR
Latin America Cloud Telephony Services Products by End Users
Retail
IT
Healthcare
Media and entertainment
Government
BFSI
Research Methodology on Cloud Telephony Services Market
This market research report is based on an analysis of the global cloud telephony services market and its trends over the forecast period 2023-2030. MRFR's team of experts has performed an in-depth analysis of the global market and its segments using primary and secondary research tools. Primary and secondary research data is collected from commercial sources such as industry surveys, company reports, whitepapers and other proprietary sources, and data published in scientific journals, trade publications and government databases.
A three-step research methodology has been used to collect, analyze and interpret data about the global cloud telephony services market. The first step of the research process was to obtain and analyze qualitative and quantitative data from secondary sources. This step includes interviews with key leaders in the industry, consulting with industry experts and the review of data from academic journals and other sources. The second-level analysis involves making a synthesis of the collected information to construct a base of knowledge from which insights into the market dynamics and trends could be derived. The third step consisted of a qualitative and quantitative validation of the insights and findings.
Market sizing and forecasting for the global cloud telephony services market is done by examining the historical and current-day market size, combined with future market potential and performance. The data is collected from leading companies, associations, and market participants, and evaluated using the appropriate forecasting technique.
To further analyze the scope and global reach of the cloud telephony services market, analysis of Porter's Five Forces and quantitative analysis were employed to determine market attractiveness and to obtain insight into -
- Global market size and growth rate
- Distribution and production network
- Geographical concentration/diversification
- Profit and cost margins
- Strengths and weaknesses of the major participants of the market
- Resource utilization and revenue
- End-user analysis
- Market segmentation
Based on the collected data, industry professionals have identified and validated the global market size in terms of value (USD) and volume (Tons).
The entire assessment is done based on the primary and secondary sources. The qualitative and quantitative research data collected from various key industry players, such as service providers, government organizations and research institutes, is used to validate the market volume, size and overall scope. This data is further supported by a bottom-up approach, which provides a clear projection of market segments, addressing different aspects such as futuristic demand and estimated market revenue.
This research report also covers a detailed discussion about drivers, restraints, opportunities and threats for the market, wherein various stakeholders across the value chain are reviewed in order to analyze the market trends and ascertain the growth of the market along with forecasting for 2023 to 2030.