Call Control (PBX-IP PBX) Market is estimated to reach USD 46.61 billion by 2026, registering a CAGR of 12.4% during the forecast period of 2020–2026. The PBX communications systems are primarily deployed in an organization to establish the telephone extensions to the public switched telephone network and also establish the internal communication of the organization. Some of the potential features of the PBX that differentiates the business phone systems from the regular home phones are voicemail to email conversion which transcript the audio file into a message to the employees' phone, automated attendant which includes specific call number allocation, paging technique which enables the manager to send a mass message across the employees or teams, Play hold music that can also be selected by the organization and can be used as a promotion and so on.
The leading vendors take additional steps to increase the deployment of the call control systems by creating a package containing hosted PBX solution, virtual deployment, network management, traffic management, configuration, bandwidth management, and so on. Such attitude of the vendors is considered as the primary driving factor of Call Control (PBX-IP PBX) market growth.
COVID 19 Analysis:
The increasing trend of work from home due to the pandemic has significantly impacted the Call Control (PBX- IP PBX) market demand in recent times. Additionally, the industries and organizations are undertaking several strategies to improve their business, therefore the demand for cloud-based communication systems has increased. The affordable cloud storages and cloud-based communication systems, which are also highly reliable are some of the factors that increased the overall growth of the Call Control (PBX –IP PBX) industry. The vendors, after analyzing the COVID widespread have offered to extend the telephonic lines virtually with the aid of softphones which have also eliminated the requirement of hardware and the costs incurred. Therefore the COVID 19 has positively impacted the overall growth of the Call Control (PBX-IP PBX) market.
The leading vendors are facilitating the features to the organizations and undertaking multiple strategies to expand their business. For instance, they combine certain features as a package, additionally; they are customizing the packages according to the organizations. Some of the key features include Configuration, bandwidth management, traffic management, setup, online charging services, and so on.
The requirement of mobility and flexibility for the enterprise and cloud-based communication PBX are considered as the two primary growth stimulating factors of Call Control (PBX-IP PBX) market growth.
The increasing demand for the 5G technology and the advanced developments in the communication systems in recent years are some of the major growth stimulating factors for the Call control (PBX-IP PBX) industry. On the other hand, the cost-free telephony features empower the organizations and significantly reduce the cost incurred for the conventional phone systems, and the cost incurred for the regular maintenance is expected to boost the Call control (PBX-IP PBX) market growth in the forecast period.
The advent of softphones, virtual connectivity, and cloud-based reliable communication systems, easy storage of the communications in one, safe place, that is, employees’ browsers are some of the factors that are expected to fuel the overall growth of Call Control (PBX- IP PBX) industry. On the other side, several sectors, especially banking and financial sectors are adopting digitalization to cut down the paperwork and upgrade to reliable storage systems.
Since the PBX phone systems use the same communication channel, the major disadvantage that raises is the call quality issues, disarranged sounds heard during the phone calls, delay in transmission of the data packets, slower internet connections are some of the issues faced with the PBX systems. These factors are considered as the primary restraining factor of the Call Control (PBX-IP PBX) industry.
Malfunctioning of the call features, hearing to busy tone when the employees or customers are not using their phones, and other issues such as incorrectly completed calls, audio issues, poor quality are some of the security and privacy concerns that are also hindering the overall growth of call control (PBX-IP PBX) industry.
The increasing number of emerging market players, the threat of substitutes in the market, and the increasing competition with varied products and services are considered as the primary challenge for the overall growth of the Call control (PBX-IP PBX) industry.
The deployment and the maintenance of the on-premise PBX are extremely costly which is hindering the overall growth of the Call Control (PBX-IP PBX) industry. Additionally, it is not suitable for remote employees. Therefore, it is considered as the primary challenge for the overall growth of the Call Control (PBX-IP PBX) industry.
Cumulative Growth Analysis:
The market value of Call Control (PBX-IP PBX) industry is expected to surpass the market value of over USD 46.61 billion by the year 2026 while registering a steady CAGR of 12.4%. The increasing number of organizations in several developed countries and an increasing number of data-driven decisions in the industries increases the demand for communicating, the growing urbanization and digitalization of the companies are also creating a huge impact on the Call Control (PBX-IP PBX) industry. The developments in the call control systems, enabling connection despite their locations, increasing requirement for the offset calls, marketing technologies and strategies, and other factors are also influencing the overall growth of Call Control (PBX-IP PBX) communication systems in recent times.
The increasing demand for the 5G technologies and deployment of industry 4.0 in several countries have also influenced the Call control (PBX-IP PBX) market growth in recent times.
Value Chain Analysis:
The potential advantages of the IP telephony solutions which include security, reliability across the organization, and recently, the vendors are combining several features and delivering the companies as a package that benefits the organization more efficiently are the primary factors that stimulate the Call Control (PBX-IP PBX) market growth. Additionally, the emerging larger enterprises and organizations in the developed regions such as North America, which are intensively deploying the hybrid cloud systems which support both the on-premise and distant employees share the data through cloud storage. Since the call control systems offer the most reliable cloud communication systems, the overall Call Control (PBX-IP PBX) market value is expected to witness prominent growth in recent times.
Health care sectors are rapidly developing in recent times, owing to the increasing number of casualties and geriatric population, the COVID 19 pandemic has also boosted the healthcare sector in recent times, which increased the demand for advanced technologies and development in the health care sectors and units. Remote monitoring systems and other advancements in the health care sectors have also affected the Call Control (PBX-IP PBX) market growth.
Based on Product:
Based on Application:
Among other parts of the world, North America and Europe are expected to retain their leading market positions during the forecast period. The Call Control market value of Europe was at USD 11 billion in the year 2020 and experts estimate that Europe will showcase a steady growth with a CAGR of 10% during the forecast period, owing to the increasing commercialization and deployment of 5G across the country. The increasing utilization of VoIP networks across European countries is also impacting the overall growth of the Call Control industry. Another factor that fuels the growth in North America is the economic condition of the region, and increasing disposable income.
On the other hand, the Asia-pacific region is increasingly adopting the hosted PBX due to the increasing demand for UC and video conferencing, centralized and reliable connectivity. The increasing number of organizations and IT sectors in the Asia Pacific region is also primarily driving the Call control market growth in recent years.
In the year 2021, one of the leading market players, Vital PBX has introduced the unified communication system into the market which is intentionally designed for the businesses that offer them the flexibility of communicating irrespective of their physical locations. The browsers of the employees were deployed with WebRTC based soft-phone which permits them to access features such as chat, file sharing, make audio and video calls, screen sharing, transfer calls and let them store the communications all in one place right from their browsers.
In the year 2021, one of the leading market players, Sangoma Technologies Corporation has launched an open-source framework for communication applications which is named Asterisk 19. The Asterisk 19 features a wide ecosystem and deploys the novel technology, STIR/SHAKEN which is efficient in handling caller ID spoofing and prevents unwanted robot calls. The technology also implements the speech to text and other interesting features.
This report has covered:
|Market Size||USD 46.61 Billion|
|Forecast Units||Value (USD Billion)|
|Report Coverage||Revenue Forecast, Competitive Landscape, Growth Factors, and Trends|
|Segments Covered||Product, Application and Region|
|Geographies Covered||North America, Europe, Asia-Pacific, and Rest of the World (RoW)|
|Key Vendors||Cisco Systems, Inc., Avaya, Panasonic, Mitel, Alcatel-Lucent Enterprise, NEC Corporation, Call Control LLC, Polycom LLC, EIL Global, ERGOMAN GmbH, Voxter, Ribbon Communications Operating Company Inc., Telynx, and Telus|
|Key Market Opportunities||New product development, mergers, and acquisitions|
|Key Market Drivers||
The market size is estimated to reach USD 46.61 billion by 2026.
The market is expected to grow at a CAGR of 12.4%.
Increasing 5G deployments drives the call control (PBX-IP PBX) market.
North America will hold the largest market share during the forecast period.
Cisco Systems, Inc., Avaya, Panasonic, Mitel, Alcatel-Lucent Enterprise, NEC Corporation, Call Control LLC, Polycom LLC, EIL Global, ERGOMAN GmbH, Voxter, Ribbon Communications Operating Company Inc., Telynx, and Telus.