Workforce Management Market Research Report - Global Forecast to 2027

Global Workforce Management Market Research Report: By Component (Services and Solutions), By Deployment (Cloud-Based and On-Premise), By Organization Size (Small and Medium Enterprises and Large Enterprises), By Vertical (BFSI, IT and Telecommunication, Energy and Utility, Manufacturing, Retail, Healthcare, Government and Defense and Others) - Forecast till 2027

ID: MRFR/ICT/1763-CR | July, 2020 | Region : Global

Market Analysis


Workforce Management Market is likely to develop at an 8.53% CAGR between 2020- 2026, reveals the latest Market Research Future’s (MRFR) workforce management market forecast report. The strong workforce management industry growth can be accredited to the increasing competition in the business environment.


COVID-19 Analysis


The COVID-19 outbreak has resulted in the trends of remote working and working from home. Workforce management services and solutions are likely to gain opportunities from this trend as companies strive to keep track of business performance and employee productivity. This solution helps HR and enterprise management in tracking and optimizing employee productivity and maximizing the performance of employees. Besides, it assists in forecasting employee needs, creating and managing the work schedules, along with analyzing performance. Workforce management solutions gather real-time data regarding the performance of employees, manage the resources of the company from remote locations, assist in carrying out employee training, scheduling, management, and recruitment, and forecasts and analyze the business outcomes and productivity.


Enterprises that chose on-premises software deployment have experienced a fall in the use of these solutions with remote working resulting in its restricted use. Workforce management solutions that are cloud-based are predicted to have a growing demand over the forecast period due to their cost-effective, flexible, and scalable features.


Interest in this solution is likely to go up with some corporate giants planning to go ahead with the trend of work from home even after a reduction in the impact of the worldwide crisis. TCS, for instance, India’s leading IT Company, will plan to continue its latest work model, the 25/25 model, where 25% of the team of a respective project will not be in one location. This IT firm has asked about 90% of its employees from a total of 4.5 lakhs to continue working from home in a secure borderless workplace. HR heads further of a few companies in India like Saint-Gobain, Paytm, Whirlpool, Deloitte, Ernst & Young, Cognizant, Bank of Baroda, and Axis Bank have agreed on work from home to continue. Hence, COVID-19 is likely to shift the patterns of working permanently as organizations are forced to embrace remote working, thus boosting the need of workforce management solutions.


Market Dynamics


Drivers


Addition of IoT to Bolster Market Growth


The addition of the internet of things to workforce management software that is simplifying the job by improving technological capabilities may bolster market growth over the forecast period.


Other factors adding to the workforce development market size include the growing demand for mobile-based workforce applications and workforce optimization, rising adoption of workforce management that is cloud-based for stabilizing the situation of remote working during this crisis, demand for workforce management software, and need to attain competitive benefits with regards to customer and employee engagement across industry verticals. Besides, rise in workforce data sources, accessibility of high volume human resource data, AI-based workforce analytics solutions, need to comply with regulatory mandates, integrated workforce system scattered across diverse locations, growing workforce management trends, and need for unified and connected enterprise are also adding market growth.


Opportunities


BYOD Trend to Offer Robust Opportunities


The growing trend of (BYOD) coupled with the digital workplace trend, is likely to offer robust opportunities to industry players in the future.


Restraints


Privacy Issue to Act as Market Restraint


Data privacy and compliance issues and lack of knowledge about workforce management solutions may have a negative impact on market growth.


Challenges


Scarcity of Professionals to Challenge Market Growth


Dearth in the availability of professionals to support cloud-based workforce solutions may act as a major challenge to key players in the future.


Market Segmentation


Global Workforce Management Market has been bifurcated based on Vertical, Organization Size, Deployment, and Component.


Component-based Solutions Segment to Lead the Market


By component, the global workforce management market is segmented into solutions and services. Of these, the solutions segment will lead the market over the forecast period.


Deployment-based Cloud-based Segment to Dominate the Market


By deployment, the global workforce management market is segmented into on-premise and cloud-based. Of these, the cloud-based segment will dominate the market over the forecast period.


Organization-based Large Enterprises Segment to Spearhead the Market


By organization size, the global workforce management market is segmented into large enterprises and small & medium enterprises (SMEs). Of these, the large enterprise segment will spearhead the market over the forecast period.


Vertical-based Retail Segment to Have Lions Share in the Market


By vertical, the global workforce management market is segmented into defense, government, healthcare, retail, manufacturing, energy and utility, IT and telecommunication, BFSI, and others. Of these, the retail segment will have the lion's share in the market over the forecast period.


Regional Analysis


North America to Sway the Market


By region, the global workforce management market covers the opportunities and recent trends across Europe, North America, the Asia Pacific (APAC), and the Rest of the World (RoW). Of these, North America is predicted to sway the market over the forecast period. Increasing adoption of workforce management services and solutions, growing use of cloud, machine learning, and artificial intelligence, presence of leading workforce management vendors, a higher propensity for technological adoption, rising use of security workforce management software, and increasing adoption of digital workplace solutions in Spain, UK, and the US are adding to the global workforce management market share in the region.


APAC to Grow at Highest CAGR


The global workforce management market in the APAC region is predicted to grow at the fastest pace and at the highest CAGR over the forecast period. Surging need for intelligent workforce management solutions, a growing number of labor laws and regulations in China and India, constant rise in involvement of smart technologies in business processes for strengthening IT framework and growing adoption of digital technologies, and increasing use of mobile workforce management market is adding to the global workforce management market growth in the region.


Competitive Landscape


This market is extremely competitive and fragmented for the presence of a couple of global solution providers and other industry players incorporating technological innovations to provide product differentiation. The majority of the players are laying emphasis to offer innovative solutions to cater to the burgeoning need for advanced technologies and enhancing their roadmaps and capabilities of data science technologies, machine learning, business intelligence, and analytics. The key players have adopted numerous key development strategies like new product launch, and business expansion that is boosting the workforce management market size. They are focusing on improving their solutions with additional capabilities such as different vendor integration, compliance, and analytics to have the upper hand in their products. Besides, they are also focusing on using workforce management solutions as a tactical tool rather than an operations-driven, tracking application that drives the initiatives of R&D in the industry.


Workforce Management Market Key Players



  • SumTotal Systems

  • Ceridian HCM Holding Inc.

  • Zoho Corporation

  • Huntington Business Systems

  • ATOSS Software AG

  • Reflexis Systems Inc.

  • Workforce Software

  • VERINT

  • Workday Inc.

  • Ultimate Software

  • ADP LLC

  • Kronos Incorporated

  • SAP SE

  • IBM Corporation


Recent Developments



  • December 2020- Top worldwide cloud-based workforce management solutions provider, WorkForce Software, has joined hands with AspireHR for bringing its HR capabilities that are feature-rich to more businesses. 

  • December 2020: Malaysian partners Hotayi Electronic (M) Sdn Bhd and U Mobile have launched 5G biometric workforce management systems.

1 EXECUTIVE SUMMARY

1.1 MARKET ATTRACTIVENESS ANALYSIS 18

1.2 GLOBAL WORKFORCE MANAGEMENT MARKET, BY COMPONENT 19

1.3 GLOBAL WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE 20

1.4 GLOBAL WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE 21

1.5 GLOBAL WORKFORCE MANAGEMENT MARKET, BY VERTICAL 22

1.6 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION 23

2 MARKET INTRODUCTION

2.1 DEFINITION 24

2.2 SCOPE OF STUDY 24

2.3 RESEARCH OBJECTIVE 24

2.4 MARKET STRUCTURE 25

3 RESEARCH METHODOLOGY

4 MARKET DYNAMICS

4.1 INTRODUCTION 33

4.1 DRIVERS 34

4.1.1 INCREASING AUTOMATION IN WORKPLACES 34

4.1.2 ADOPTION OF WORKFORCE ANALYTICS 35

4.1.3 GROWING DEMAND FOR CLOUD-BASED SOLUTIONS 35

4.1.4 DRIVERS IMPACT ANALYSIS 36

4.2 RESTRAINT 36

4.2.1 HIGH TRAINING COSTS 36

4.2.2 RESTRAINT IMPACT ANALYSIS 37

4.3 OPPORTUNITY 37

4.3.1 EMERGENCE OF APP-BASED WORKFORCE MANAGEMENT SOLUTIONS 37

4.4 IMPACT OF COVID-19 ON THE GLOBAL WORKFORCE MANAGEMENT MARKET 38

5 MARKET FACTOR ANALYSIS

5.1 VALUE CHAIN ANALYSIS 39

5.1.1 TECHNOLOGY PROVIDERS/PARTNERS 39

5.1.2 WORKFORCE MANAGEMENT SOLUTION PROVIDERS 40

5.1.3 SERVICE PROVIDERS AND RESELLERS 40

5.1.4 END USERS 40

6 MARKET FACTOR ANALYSIS

6.1 PORTER’S FIVE FORCES MODEL 41

6.1.1 BARGAINING POWER OF SUPPLIERS 41

6.1.2 BARGAINING POWER OF BUYERS 42

6.1.3 THREAT OF NEW ENTRANTS 42

6.1.4 THREAT OF SUBSTITUTES 42

6.1.5 INTENSITY OF RIVALRY 42

7 MARKET ALERTS

7.1 IMPACT ANALYSIS OF EMERGING TECHNOLOGY 43

7.1.1 ARTIFICIAL INTELLIGENCE 43

7.1.2 BIG DATA ANALYTICS 43

7.2 BEST PRACTICES 44

7.3 USE CASES 45

7.3.1 STREAMLINING OF COMPANY PROCESS 45

7.3.2 MANAGING TIME AND ATTENDANCE OF EMPLOYEES 45

7.3.3 STAFFING 45

7.3.4 BIOMETRICS AND INTEGRATION WITH EXISTING SYSTEMS 45

8 GLOBAL WORKFORCE MANAGEMENT MARKET, BY COMPONENT

8.1 OVERVIEW 46

8.2 SOLUTION 48

8.2.1 TIME AND ATTENDANCE MANAGEMENT 48

8.2.2 ABSENCE MANAGEMENT 49

8.2.3 WORKFORCE SCHEDULING 49

8.2.4 WORKFORCE ANALYTICS 49

8.2.5 PERFORMANCE MANAGEMENT 49

8.2.6 DESKTOP AND PROCESS ANALYTICS 49

8.2.7 OTHERS 49

8.3 SERVICE 50

8.3.1 IMPLEMENTATION SERVICES 50

8.3.2 TRAINING AND EDUCATION SERVICES 50

8.3.3 SUPPORT AND MAINTENANCE 50

9 GLOBAL WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE

9.1 OVERVIEW 51

9.2 ON-PREMISE 52

9.3 CLOUD 52

10 GLOBAL WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE

10.1 OVERVIEW 53

10.2 SMALL & MEDIUM ENTERPRISE 54

10.3 LARGE ENTERPRISE 54

11 GLOBAL WORKFORCE MANAGEMENT MARKET, BY VERTICAL

11.1 OVERVIEW 55

11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 56

11.3 IT AND TELECOMMUNICATION 57

11.4 ENERGY AND UTILITIES 57

11.5 MANUFACTURING 58

11.6 RETAIL 58

11.7 TRANSPORTATION AND LOGISTICS 58

11.8 HEALTHCARE 59

11.9 GOVERNMENT AND DEFENSE 59

11.10 OTHERS 59

12 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION

12.1 OVERVIEW 60

12.2 NORTH AMERICA 62

12.2.1 US 67

12.2.2 CANADA 70

12.2.3 MEXICO 73

12.3 EUROPE 76

12.3.1 GERMANY 81

12.3.2 UK 84

12.3.3 REST OF EUROPE 87

12.3.4 FRANCE 90

12.4 ASIA-PACIFIC 93

12.4.1 CHINA 98

12.4.2 INDIA 101

12.4.3 JAPAN 104

12.4.4 REST OF ASIA-PACIFIC 107

12.4.5 AUSTRALIA 110

12.5 REST OF THE WORLD 113

12.5.1 MIDDLE EAST & AFRICA 118

12.5.2 SOUTH AMERICA 121

13 COMPETITIVE LANDSCAPE

13.1 OVERVIEW 125

13.2 VENDOR SHARE ANALYSIS 125

13.3 COMPETITIVE BENCHMARKING 127

14 COMPANY PROFILES

14.1 IBM CORPORATION 128

14.1.1 COMPANY OVERVIEW 128

14.1.2 FINANCIAL OVERVIEW 129

14.1.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 129

14.1.4 KEY DEVELOPMENTS 130

14.1.5 SWOT ANALYSIS 130

14.1.6 KEY STRATEGIES 130

14.2 ORACLE CORPORATION 131

14.2.1 COMPANY OVERVIEW 131

14.2.2 FINANCIAL OVERVIEW 131

14.2.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 132

14.2.4 KEY DEVELOPMENTS 132

14.2.5 SWOT ANALYSIS 133

14.2.6 KEY STRATEGIES 133

14.3 SAP SE 134

14.3.1 COMPANY OVERVIEW 134

14.3.2 FINANCIAL OVERVIEW 134

14.3.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 135

14.3.4 KEY DEVELOPMENTS 135

14.3.5 SWOT ANALYSIS 135

14.3.6 KEY STRATEGIES 136

14.4 KRONOS INCORPORATED 137

14.4.1 COMPANY OVERVIEW 137

14.4.2 FINANCIAL OVERVIEW 137

14.4.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 138

14.4.4 KEY DEVELOPMENTS 138

14.4.5 SWOT ANALYSIS 139

14.4.6 KEY STRATEGIES 139

14.5 ADP, LLC. 140

14.5.1 COMPANY OVERVIEW 140

14.5.2 FINANCIAL OVERVIEW 141

14.5.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 141

14.5.4 KEY DEVELOPMENTS 142

14.5.5 SWOT ANALYSIS 143

14.5.6 KEY STRATEGIES 143

14.6 ULTIMATE SOFTWARE 144

14.6.1 COMPANY OVERVIEW 144

14.6.2 FINANCIAL OVERVIEW 144

14.6.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 145

14.6.4 KEY DEVELOPMENTS 145

14.6.5 SWOT ANALYSIS 146

14.6.6 KEY STRATEGIES 146

14.7 WORKDAY, INC. 147

14.7.1 COMPANY OVERVIEW 147

14.7.2 FINANCIAL OVERVIEW 148

14.7.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 148

14.7.4 KEY DEVELOPMENTS 149

14.7.5 SWOT ANALYSIS 149

14.7.6 KEY STRATEGIES 149

14.8 VERINT SYSTEMS INC 150

14.8.1 COMPANY OVERVIEW 150

14.8.2 FINANCIAL OVERVIEW 151

14.8.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 151

14.8.4 KEY DEVELOPMENTS 152

14.8.5 SWOT ANALYSIS 152

14.8.6 KEY STRATEGIES 152

14.9 WORKFORCE SOFTWARE LLC 153

14.9.1 COMPANY OVERVIEW 153

14.9.2 FINANCIAL OVERVIEW 153

14.9.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 153

14.9.4 KEY DEVELOPMENTS 153

14.9.5 KEY STRATEGIES 153

14.10 REFLEXIS SYSTEMS, INC. 154

14.10.1 COMPANY OVERVIEW 154

14.10.2 FINANCIAL OVERVIEW 154

14.10.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 154

14.10.4 KEY DEVELOPMENTS 154

14.10.5 KEY STRATEGIES 154

14.11 ATOSS SOFTWARE AG 155

14.11.1 COMPANY OVERVIEW 155

14.11.2 FINANCIAL OVERVIEW 155

14.11.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 156

14.11.4 KEY DEVELOPMENTS 156

14.11.5 SWOT ANALYSIS 156

14.11.6 KEY STRATEGIES 157

14.12 HUNTINGTON BUSINESS SYSTEMS 158

14.12.1 COMPANY OVERVIEW 158

14.12.2 FINANCIAL OVERVIEW 158

14.12.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 158

14.12.4 KEY DEVELOPMENTS 158

14.12.5 KEY STRATEGIES 158

14.13 ZOHO CORPORATION 159

14.13.1 COMPANY OVERVIEW 159

14.13.2 PRODUCTS/SERVICES/SOLUTIONS OFFERED 159

14.14 CERIDIAN HCM HOLDING, INC. 160

14.14.1 COMPANY OVERVIEW 160

14.14.2 FINANCIAL OVERVIEW 160

14.14.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 161

14.14.4 KEY DEVELOPMENTS 161

14.14.5 SWOT ANALYSIS 161

14.14.6 KEY STRATEGIES 162

14.15 SUMTOTAL SYSTEMS 163

14.15.1 COMPANY OVERVIEW 163

14.15.2 PRODUCTS/SERVICES/SOLUTIONS OFFERED 163

14.15.3 KEY DEVELOPMENTS 163

14.15.4 KEY STRATEGIES 163

15 APPENDIX

15.1 RELATED REPORT 164

16 LIST OF TABLES

TABLE 1 MARKET SYNOPSIS 17

TABLE 2 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY COMPONENT, 2020–2027 (USD MILLION) 47

TABLE 3 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY SOLUTION, 2020–2027 (USD MILLION) 48

TABLE 4 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY SERVICE, 2020–2027 (USD MILLION) 50

TABLE 5 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 52

TABLE 6 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 54

TABLE 7 GLOBAL WORKFORCE MANAGEMENT: MARKET ESTIMATES & FORECAST, BY VERTICAL, 2020–2027 (USD MILLION) 56

TABLE 8 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION, 2020–2027 (USD MILLION) 61

TABLE 9 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 63

TABLE 10 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 63

TABLE 11 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 64

TABLE 12 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 64

TABLE 13 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 65

TABLE 14 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 65

TABLE 15 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 66

TABLE 16 US: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 67

TABLE 17 US: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 67

TABLE 18 US: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 68

TABLE 19 US: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 68

TABLE 20 US: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 68

TABLE 21 US: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 69

TABLE 22 CANADA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 70

TABLE 23 CANADA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 70

TABLE 24 CANADA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 71

TABLE 25 CANADA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 71

TABLE 26 CANADA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 71

TABLE 27 CANADA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 72

TABLE 28 MEXICO: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 73

TABLE 29 MEXICO: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 73

TABLE 30 MEXICO: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 74

TABLE 31 US: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 74

TABLE 32 MEXICO: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 74

TABLE 33 MEXICO: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 75

TABLE 34 EUROPE: WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 77

TABLE 35 EUROPE: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 77

TABLE 36 EUROPE: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 78

TABLE 37 EUROPE: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 78

TABLE 38 EUROPE: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 79

TABLE 39 EUROPE: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 79

TABLE 40 EUROPE WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 80

TABLE 41 GERMANY: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 81

TABLE 42 GERMANY: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 81

TABLE 43 GERMANY: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 82

TABLE 44 GERMANY: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 82

TABLE 45 GERMANY: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 82

TABLE 46 GERMANY: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 83

TABLE 47 UK: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 84

TABLE 48 UK: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 84

TABLE 49 UK: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 85

TABLE 50 UK: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 85

TABLE 51 UK: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 85

TABLE 52 UK: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 86

TABLE 53 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 87

TABLE 54 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 87

TABLE 55 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 88

TABLE 56 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 88

TABLE 57 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 88

TABLE 58 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 89

TABLE 59 FRANCE: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 90

TABLE 60 FRANCE: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 90

TABLE 61 FRANCE: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 91

TABLE 62 FRANCE: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 91

TABLE 63 FRANCE: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 91

TABLE 64 FRANCE: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 92

TABLE 65 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 94

TABLE 66 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 94

TABLE 67 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 95

TABLE 68 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 95

TABLE 69 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 96

TABLE 70 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 96

TABLE 71 ASIA-PACIFIC WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 97

TABLE 72 CHINA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 98

TABLE 73 CHINA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 98

TABLE 74 CHINA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 99

TABLE 75 CHINA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 99

TABLE 76 CHINA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 99

TABLE 77 CHINA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 100

TABLE 78 INDIA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 101

TABLE 79 INDIA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 101

TABLE 80 INDIA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 102

TABLE 81 INDIA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 102

TABLE 82 INDIA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 102

TABLE 83 INDIA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 103

TABLE 84 JAPAN: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 104

TABLE 85 JAPAN: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 104

TABLE 86 JAPAN: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 105

TABLE 87 JAPAN: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 105

TABLE 88 JAPAN: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 105

TABLE 89 JAPAN: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 106

TABLE 90 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 107

TABLE 91 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 107

TABLE 92 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 108

TABLE 93 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 108

TABLE 94 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 108

TABLE 95 REST OF ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 109

TABLE 96 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 110

TABLE 97 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 110

TABLE 98 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 111

TABLE 99 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 111

TABLE 100 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 111

TABLE 101 AUSTRALIA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 112

TABLE 102 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY REGION, 2020–2027 (USD MILLION) 114

TABLE 103 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 114

TABLE 104 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 115

TABLE 105 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 115

TABLE 106 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 116

TABLE 107 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 116

TABLE 108 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 117

TABLE 109 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020–2027 (USD MILLION) 118

TABLE 110 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 118

TABLE 111 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 119

TABLE 112 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 119

TABLE 113 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 119

TABLE 114 MIDDLE EAST & AFRICA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 120

TABLE 115 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020-2024 (USD MILLION) 121

TABLE 116 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2020–2027 (USD MILLION) 122

TABLE 117 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2020–2027 (USD MILLION) 122

TABLE 118 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2027 (USD MILLION) 123

TABLE 119 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 123

TABLE 120 SOUTH AMERICA: WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 124

TABLE 121 IBM CORPORATION: PRODUCTS/SERVICES/SOLUTIONS OFFERED 129

TABLE 122 IBM CORPORATION: KEY DEVELOPMENTS 130

TABLE 123 ORACLE CORPORATION: PRODUCTS/SERVICES/SOLUTIONS OFFERED 132

TABLE 124 ORACLE CORPORATION: KEY DEVELOPMENTS 132

TABLE 125 SAP SE: PRODUCTS/SERVICES/SOLUTIONS OFFERED 135

TABLE 126 SAP SE: KEY DEVELOPMENTS 135

TABLE 127 KRONOS INCORPORATED: PRODUCTS/SERVICES/SOLUTIONS OFFERED 138

TABLE 128 KRONOS INCORPORATED: KEY DEVELOPMENTS 138

TABLE 129 ADP LLC: PRODUCTS/SERVICES/SOLUTIONS OFFERED 141

TABLE 130 ADP LLC: KEY DEVELOPMENTS 142

TABLE 131 ULTIMATE SOFTWARE: PRODUCTS/SERVICES/SOLUTIONS OFFERED 145

TABLE 132 ULTIMATE SOFTWARE: KEY DEVELOPMENTS 145

TABLE 133 WORKDAY, INC: PRODUCTS/SERVICES/SOLUTIONS OFFERED 148

TABLE 134 WORKDAY, INC: KEY DEVELOPMENTS 149

TABLE 135 VERINT: PRODUCTS/SERVICES/SOLUTIONS OFFERED 151

TABLE 136 VERINT: KEY DEVELOPMENTS 152

TABLE 137 WORKFORCE SOFTWARE: PRODUCTS/SERVICES/SOLUTIONS OFFERED 153

TABLE 138 WORKFORCE SOFTWARE: KEY DEVELOPMENTS 153

TABLE 139 REFLEXIS SYSTEMS, INC.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 154

TABLE 140 REFLEXIS SYSTEMS, INC.: KEY DEVELOPMENTS 154

TABLE 141 ATOSS SOFTWARE AG: PRODUCTS/SERVICES/SOLUTIONS OFFERED 156

TABLE 142 ATOSS SOFTWARE AG: KEY DEVELOPMENTS 156

TABLE 143 HUNTINGTON BUSINESS SYSTEMS: PRODUCTS/SERVICES/SOLUTIONS OFFERED 158

TABLE 144 ZOHO CORPORATION: PRODUCTS/SERVICES/SOLUTIONS OFFERED 159

TABLE 145 CERIDIAN HCM HOLDING, INC.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 161

TABLE 146 CERIDIAN HCM HOLDING, INC.: KEY DEVELOPMENTS 161

TABLE 147 SAP SE: PRODUCTS/SERVICES/SOLUTIONS OFFERED 163

TABLE 148 SUMTOTAL: KEY DEVELOPMENTS 163

17 LIST OF FIGURES

FIGURE 1 MARKET ATTRACTIVENESS ANALYSIS: GLOBAL WORKFORCE MANAGEMENT MARKET 18

FIGURE 2 GLOBAL WORKFORCE MANAGEMENT MARKET, BY COMPONENT 19

FIGURE 3 GLOBAL WORKFORCE MANAGEMENT MARKET ANALYSIS, BY DEPLOYMENT MODE 20

FIGURE 4 GLOBAL WORKFORCE MANAGEMENT MARKET ANALYSIS, BY ORGANIZATION SIZE 21

FIGURE 5 GLOBAL WORKFORCE MANAGEMENT MARKET ANALYSIS, BY VERTICAL 22

FIGURE 6 GLOBAL WORKFORCE MANAGEMENT MARKET ANALYSIS, BY REGION (% SHARE) 23

FIGURE 7 GLOBAL WORKFORCE MANAGEMENT MARKET: STRUCTURE 25

FIGURE 8 BOTTOM-UP AND TOP-DOWN APPROACHES 31

FIGURE 9 DROC ANALYSIS OF GLOBAL WORKFORCE MANAGEMENT MARKET 33

FIGURE 10 WORKFORCE AUTOMATION IMPACT 34

FIGURE 11 DRIVERS IMPACT ANALYSIS 36

FIGURE 12 RESTRAINT IMPACT ANALYSIS 37

FIGURE 13 VALUE CHAIN: GLOBAL WORKFORCE MANAGEMENT MARKET 39

FIGURE 14 PORTER’S FIVE FORCES MODEL: GLOBAL WORKFORCE MANAGEMENT MARKET 41

FIGURE 15 GLOBAL WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020 (% SHARE) 46

FIGURE 16 GLOBAL WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2020 VS 2027 (USD MILLION) 47

FIGURE 17 GLOBAL WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020 (% SHARE) 51

FIGURE 18 GLOBAL WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020 VS 2027 (USD MILLION) 51

FIGURE 19 GLOBAL WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020 (% SHARE) 53

FIGURE 20 GLOBAL WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020 VS 2027 (USD MILLION) 53

FIGURE 21 GLOBAL WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020 (% SHARE) 55

FIGURE 22 GLOBAL WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2020 VS 2027 (USD MILLION) 56

FIGURE 23 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION, 2020 (% SHARE) 60

FIGURE 24 GLOBAL WORKFORCE MANAGEMENT MARKET, BY REGION, 2020 VS 2027 (USD MILLION) 61

FIGURE 25 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SHARE, BY COUNTRY, 2020 (% SHARE) 62

FIGURE 26 NORTH AMERICA WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 62

FIGURE 27 EUROPE: WORKFORCE MANAGEMENT MARKET SHARE, BY COUNTRY, 2020 (% SHARE) 76

FIGURE 28 EUROPE: WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 77

FIGURE 29 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET SHARE, BY COUNTRY, 2020 (% SHARE) 93

FIGURE 30 ASIA-PACIFIC: WORKFORCE MANAGEMENT MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 94

FIGURE 31 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET SHARE, BY REGION, 2020 (% SHARE) 113

FIGURE 32 REST OF THE WORLD: WORKFORCE MANAGEMENT MARKET, BY REGION, 2020 VS 2027 (USD MILLION) 113

FIGURE 33 GLOBAL WORKFORCE MANAGEMENT MARKET: VENDOR SHARE, 2020 (%) 125

FIGURE 34 BENCHMARKING OF MAJOR COMPETITORS 127

FIGURE 35 IBM CORPORATION.: FINANCIAL OVERVIEW SNAPSHOT 129

FIGURE 36 IBM CORPORATION: SWOT ANALYSIS 130

FIGURE 37 ORACLE CORPORATION.: FINANCIAL OVERVIEW SNAPSHOT 131

FIGURE 38 ORACLE CORPORATION: SWOT ANALYSIS 133

FIGURE 39 SAP SE.: FINANCIAL OVERVIEW SNAPSHOT 134

FIGURE 40 SAP SE: SWOT ANALYSIS 135

FIGURE 41 KRONOS INCORPORATED.: FINANCIAL OVERVIEW SNAPSHOT 137

FIGURE 42 KRONOS INCORPORATED: SWOT ANALYSIS 139

FIGURE 43 ADP LLC.: FINANCIAL OVERVIEW SNAPSHOT 141

FIGURE 44 ADP LLC: SWOT ANALYSIS 143

FIGURE 45 ULTIMATE SOFTWARE .: FINANCIAL OVERVIEW SNAPSHOT 144

FIGURE 46 ULTIMATE SOFTWARE: SWOT ANALYSIS 146

FIGURE 47 WORKDAY INC.: FINANCIAL OVERVIEW SNAPSHOT 148

FIGURE 48 WORKDAY INC: SWOT ANALYSIS 149

FIGURE 49 VERINT SYSTEMS INC.: FINANCIAL OVERVIEW SNAPSHOT 151

FIGURE 50 VERIENT SYSTEMS INC: SWOT ANALYSIS 152

FIGURE 51 ATOSS SOFTWARE AG.: FINANCIAL OVERVIEW SNAPSHOT 155

FIGURE 52 ATOSS SOFTWARE AG: SWOT ANALYSIS 156

FIGURE 53 CERIDIAN HCM HOLDING, INC.: FINANCIAL OVERVIEW SNAPSHOT 160

FIGURE 54 CERIDIAN HCM HOLDING INC: SWOT ANALYSIS 161

Workforce Management Market