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    Connected Retail Market

    ID: MRFR/ICT/26660-HCR
    100 Pages
    Aarti Dhapte
    October 2025

    Connected Retail Market Research Report: By Connection Type (Bluetooth Low Energy (BLE), Near Field Communication (NFC), Wi-Fi, RFID), By Application (Inventory Management, Customer Engagement, Analytics and Insights, Payment and Checkout), By Deployment Model (Cloud-Based, On-Premise), By End-User (Retailers, Customers) and By Regional (North America, Europe, South America, Asia Pacific, Middle East and Africa) - Forecast to 2035.

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    Connected Retail Market
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    Connected Retail Market Summary

    The Global Connected Retail Market is projected to grow from 50.21 USD Billion in 2024 to 223.09 USD Billion by 2035.

    Key Market Trends & Highlights

    Connected Retail Key Trends and Highlights

    • The market is expected to experience a compound annual growth rate (CAGR) of 15.98 percent from 2025 to 2035.
    • By 2035, the market valuation is anticipated to reach 223.0 USD Billion, indicating robust growth potential.
    • in 2024, the market is valued at 50.21 USD Billion, reflecting the increasing integration of technology in retail.
    • Growing adoption of Internet of Things (IoT) technology due to enhanced customer experience is a major market driver.

    Market Size & Forecast

    2024 Market Size 50.21 (USD Billion)
    2035 Market Size 223.09 (USD Billion)
    CAGR (2025-2035) 14.52%

    Major Players

    Amazon.com, Inc., SAP SE, Google LLC, Oracle Corporation, Walmart Inc., Infosys Limited, Microsoft Corporation, Cisco Systems, Inc., Accenture plc, IBM Corporation, HCL Technologies Limited, Intel Corporation, Capgemini SE, Wipro Limited, Alibaba Group Holding Limited

    Connected Retail Market Trends

    The ascent of omnichannel shopping and the ubiquitousness of mobile devices have catalyzed the surge of connected retail. Consumers expect seamless experiences across physical and digital touchpoints, leveraging technologies like mobile payments, interactive kiosks, and personalized promotions. These innovations enhance the customer journey, providing convenience, efficiency, and tailored offerings. The growing adoption of AI-powered solutions is another significant trend in connected retail. Retailers leverage AI to analyze customer data, identify trends, optimize inventory management, and personalize marketing campaigns.

    Connected Retail Market Drivers

    Omni-channel Retailing

    The Global Connected Retail Market Industry is witnessing a surge in omni-channel retailing, where retailers integrate multiple sales channels to provide a seamless shopping experience. This approach allows consumers to interact with brands through various platforms, including online, mobile, and physical stores. Retailers are investing in technologies that facilitate this integration, such as unified commerce platforms and customer relationship management systems. As a result, the market is likely to benefit from enhanced customer engagement and loyalty. The projected compound annual growth rate of 15.98% from 2025 to 2035 underscores the potential of omni-channel strategies in driving market expansion.

    Market Growth Projections

    The Global Connected Retail Market Industry is poised for substantial growth, with projections indicating a rise from 43.7 USD Billion in 2024 to 223.0 USD Billion by 2035. This trajectory suggests a compound annual growth rate of 15.98% from 2025 to 2035, reflecting the increasing adoption of connected technologies across the retail sector. Factors such as technological advancements, consumer demand for personalization, and the rise of omni-channel retailing are driving this growth. As retailers continue to innovate and adapt to changing consumer preferences, the market is likely to expand, presenting opportunities for stakeholders across the industry.

    Technological Advancements

    The Global Connected Retail Market Industry is experiencing rapid growth driven by technological advancements. Innovations such as the Internet of Things (IoT), artificial intelligence, and machine learning are revolutionizing retail operations. Retailers are increasingly adopting smart shelves, automated checkout systems, and personalized marketing strategies, enhancing customer experiences. For instance, IoT-enabled devices allow for real-time inventory tracking, which can reduce stockouts and optimize supply chains. As a result, the market is projected to reach 43.7 USD Billion in 2024, indicating a robust demand for connected retail solutions.

    Increased Focus on Sustainability

    Sustainability is becoming a pivotal driver in the Global Connected Retail Market Industry, as consumers and retailers alike prioritize eco-friendly practices. Retailers are adopting sustainable sourcing, reducing waste, and implementing energy-efficient technologies to appeal to environmentally conscious consumers. This shift not only enhances brand reputation but also aligns with regulatory pressures for sustainable practices. As sustainability becomes a core component of retail strategies, the market is expected to evolve, with significant investments in green technologies and practices. This trend may contribute to the overall growth of the market, as consumers increasingly support brands that demonstrate a commitment to sustainability.

    Data Security and Privacy Concerns

    In the Global Connected Retail Market Industry, data security and privacy concerns are emerging as critical drivers influencing consumer trust and retailer strategies. With the increasing reliance on connected technologies, retailers must prioritize safeguarding customer data to maintain confidence. Implementing robust cybersecurity measures and transparent data handling practices is essential for mitigating risks associated with data breaches. As consumers become more aware of their privacy rights, retailers that demonstrate a commitment to data protection may gain a competitive edge. This focus on security is likely to shape the future landscape of connected retail, influencing consumer behavior and market dynamics.

    Consumer Demand for Personalization

    In the Global Connected Retail Market Industry, there is a noticeable shift towards personalization as consumers increasingly seek tailored shopping experiences. Retailers are leveraging data analytics to understand customer preferences and behaviors, enabling them to offer customized recommendations and promotions. This trend is particularly evident in e-commerce, where personalized marketing can lead to higher conversion rates. As consumers continue to prioritize unique experiences, the market is expected to grow significantly, with projections indicating a rise to 223.0 USD Billion by 2035, reflecting the increasing importance of personalized retail strategies.

    Market Segment Insights

    Connected Retail Market Connection Type Insights

    The Connected Retail Market is segmented by Connection Type into Bluetooth Low Energy (BLE), Near Field Communication (NFC), Wi-Fi, and RFID. Bluetooth Low Energy (BLE) is a wireless technology that is designed for low-power consumption. It is often used in connected retail applications, such as beacons, that need to transmit data over short distances. The Connected Retail Market revenue for BLE is expected to reach USD 12.56 billion by 2024, growing at a CAGR of 15.2%. Near Field Communication (NFC) is a wireless technology that allows devices to exchange data over short distances.

    It is often used in connected retail applications, such as mobile payments and loyalty programs. The Connected Retail Market segmentation for NFC is expected to reach USD 8.32 billion by 2024, growing at a CAGR of 14.7%.

    Wi-Fi is a wireless technology that allows devices to connect to the internet. It is often used in connected retail applications, such as in-store Wi-Fi and customer engagement. The Connected Retail Market data for Wi-Fi is expected to reach USD 10.45 billion by 2024, growing at a CAGR of 13.9%. RFID is a wireless technology that uses radio waves to identify and track objects. It is often used in connected retail applications, such as inventory management and supply chain optimization.

    The Connected Retail Market Statistics for RFID are expected to reach USD 7.19 billion by 2024, growing at a CAGR of 12.8%. The growth of the Connected Retail Market industry is driven by a number of factors, including the increasing adoption of mobile devices, the growing popularity of online shopping, and the need for retailers to improve the customer experience. The market is expected to continue to grow in the coming years, as retailers invest in new technologies to improve their operations and meet the needs of their customers.

    Source: Primary Research, Secondary Research, MRFR Database and Analyst Review

    Connected Retail Market Application Insights

    The Connected Retail Market is segmented by Application into Inventory Management, Customer Engagement, Analytics and Insights, Payment and Checkout. Inventory Management is expected to hold the largest market share in 2023, due to the increasing need for businesses to track and manage their inventory more efficiently. The Customer Engagement segment is expected to grow at the highest CAGR during the forecast period, due to the increasing adoption of mobile devices and the growing popularity of social media. The Analytics and Insights segment is also expected to grow at a significant rate, as businesses increasingly use data to improve their decision-making.

    The Payment and Checkout segment is expected to grow at a moderate rate, due to the increasing adoption of mobile payments and the growing popularity of e-commerce.

    Connected Retail Market Deployment Model Insights

    The Connected Retail Market is segmented based on deployment model into cloud-based and on-premise. The cloud-based segment accounted for a larger revenue share in 2023 and is projected to maintain its dominance throughout the forecast period. The growth of this segment can be attributed to the increasing adoption of cloud computing services by retailers, owing to its benefits such as scalability, cost-effectiveness, and flexibility. On the other hand, the on-premise segment is expected to witness steady growth during the forecast period due to the preference of some retailers for on-premise solutions due to security and data privacy concerns.

    Connected Retail Market End-User Insights

    The Connected Retail Market is segmented by End-User into Retailers and Customers. The Retailers segment accounted for the larger market share in 2023 and is projected to continue to lead the market through 2032. The growth of this segment can be attributed to the increasing adoption of connected retail technologies by retailers to improve customer engagement, streamline operations, and enhance the overall shopping experience. The Customers segment is also expected to experience significant growth over the forecast period.

    The increasing popularity of online shopping, the growing adoption of mobile devices, and the rising demand for personalized shopping experiences are driving the growth of this segment. This growth is being driven by the increasing adoption of connected retail technologies by both retailers and customers, as well as the growing popularity of online shopping.

    Get more detailed insights about Connected Retail Market

    Regional Insights

    The Connected Retail Market is segmented into North America, Europe, APAC, South America, and MEA. Among these regions, North America is expected to hold the largest market share in 2023, owing to the presence of a large number of tech-savvy consumers and early adoption of new technologies. Europe is expected to follow North America in terms of market size, driven by the growing demand for personalized shopping experiences and the increasing adoption of omnichannel retail strategies.

    APAC is expected to witness the highest growth rate during the forecast period, due to the rising disposable income and the increasing adoption of smartphones and other mobile devices. South America and MEA are expected to grow at a moderate pace, driven by the increasing urbanization and the growing demand for convenience and personalization.

    Connected Retail Market Regional Insights Source: Primary Research, Secondary Research, MRFR Database and Analyst Review

    Key Players and Competitive Insights

    Major players in the Connected Retail Market are constantly innovating and developing new technologies to gain a competitive edge. The industry is characterized by a high level of competition, with leading Connected Retail Market players investing heavily in research and development. Strategic partnerships and acquisitions are also common in the Connected Retail Market industry, as companies seek to expand their market share and gain access to new technologies. The competitive landscape of the Connected Retail Market is expected to remain fragmented, with a number of major players and a long tail of smaller companies.

    Leading Connected Retail Market players are focusing on providing innovative solutions that meet the evolving needs of retailers and consumers. The development of new technologies, such as artificial intelligence and machine learning, is expected to drive the growth of the Connected Retail Market in the coming years.

    Amazon is a leading player in the Connected Retail Market. The company offers a wide range of connected retail solutions, including its Amazon Go stores, Amazon Fresh grocery delivery service, and Amazon Prime membership program. Amazon is also investing heavily in developing new technologies, such as artificial intelligence and machine learning, to improve the customer experience. The company's strong brand recognition and extensive customer base give it a competitive advantage in the Connected Retail Market. Walmart is another leading player in the Connected Retail Market.

    The company is investing heavily in omnichannel retailing and has developed a number of innovative connected retail solutions, such as its Scan & Go mobile app and its Pickup Towers. Walmart is also expanding its online grocery delivery service and has partnered with Instacart to offer same-day delivery. The company's large store network and loyal customer base give it a competitive advantage in the Connected Retail Market.

    Key Companies in the Connected Retail Market market include

    Industry Developments

    The Connected Retail Market is projected to grow from USD 38.28 billion in 2023 to USD 129.46 billion by 2032, exhibiting a CAGR of 14.5% during the forecast period. Increasing adoption of omnichannel retailing, advancements in IoT and AI technologies, and growing consumer preference for personalized shopping experiences are driving market expansion. Notably, the integration of AR/VR into retail environments to enhance customer engagement is gaining traction. For instance, in 2023, Amazon launched Amazon Style, a physical store that uses AI-powered mannequins and AR mirrors to provide personalized shopping recommendations.

    Furthermore, the rising demand for seamless checkout experiences is fueling the adoption of mobile POS systems and self-checkout kiosks. Strategic partnerships and acquisitions are shaping the competitive landscape, such as the 2023 acquisition of retail analytics firm Trax Retail by Zebra Technologies to strengthen its connected retail offerings.

    Future Outlook

    Connected Retail Market Future Outlook

    The Connected Retail Market is projected to grow at a 14.52% CAGR from 2025 to 2035, driven by technological advancements, consumer demand for personalization, and enhanced data analytics capabilities.

    New opportunities lie in:

    • Leverage AI-driven analytics to optimize inventory management and reduce costs.
    • Develop immersive shopping experiences using augmented reality to engage consumers.
    • Implement blockchain technology for enhanced supply chain transparency and security.

    By 2035, the Connected Retail Market is expected to achieve substantial growth, reflecting evolving consumer preferences and technological integration.

    Market Segmentation

    Connected Retail Market End-User Outlook

    • Retailers
    • Customers
    • Connected Retail Market Regional Outlook North America

    Connected Retail Market Regional Outlook

    • North America
    • Europe
    • South America
    • Asia Pacific
    • Middle East and Africa

    Connected Retail Market Application Outlook

    • Inventory Management
    • Customer Engagement
    • Analytics and Insights
    • Payment and Checkout

    Connected Retail Market Connection Type Outlook

    • Bluetooth Low Energy (BLE)
    • Near Field Communication (NFC)
    • Wi-Fi
    • RFID
    • Connected Retail Market Application Outlook Inventory Management

    Connected Retail Market Deployment Model Outlook

    • Cloud-Based
    • On-Premise
    • Connected Retail Market End-User Outlook Retailers

    Report Scope

    Report Attribute/Metric Details
    Market Size 2024 50.20 (USD Billion)
    Market Size 2025 57.49 (USD Billion)
    Market Size 2035 223.09 (USD Billion)
    Compound Annual Growth Rate (CAGR) 14.52% (2025 - 2035)
    Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    Base Year 2024
    Market Forecast Period 2025 - 2035
    Historical Data 2019 - 2023
    Market Forecast Units USD Billion
    Key Companies Profiled Amazon.com, Inc., SAP SE, Google LLC, Oracle Corporation, Walmart Inc., Infosys Limited, Microsoft Corporation, Cisco Systems, Inc., Accenture plc, IBM Corporation, HCL Technologies Limited, Intel Corporation, Capgemini SE, Wipro Limited, Alibaba Group Holding Limited
    Segments Covered Connection Type, Application, Deployment Model, End-User, Regional
    Key Market Opportunities Personalized shopping experiences frictionless checkout inventory optimization supply chain visibility data analytics
    Key Market Dynamics Rising consumer demand for personalized experiences Technological advancements driving innovation Increasing adoption of IoT and smart devices Growing focus on customer loyalty and engagement Expansion into emerging markets
    Countries Covered North America, Europe, APAC, South America, MEA

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    FAQs

    What is the market size of the Connected Retail Market?

    The Connected Retail Market is expected to reach a valuation of USD 194.80 billion by 2034, growing at a CAGR of 14.52% from a base value of USD 57.49 billion in 2025.

    What is the regional segmentation of the Connected Retail Market?

    Regionally, the market is segmented into North America, Europe, Asia-Pacific, and Rest of the World.

    What are the key growth drivers of the Connected Retail Market?

    The growth of the market is driven by factors such as the increasing adoption of IoT devices, the rising popularity of e-commerce, and the growing demand for personalized shopping experiences.

    What are the major applications of Connected Retail?

    Connected Retail finds applications in various sectors, including retail, healthcare, and manufacturing.

    Who are the key competitors in the Connected Retail Market?

    Major players in the market include Cisco Systems, IBM, Microsoft, and Oracle.

    What are the challenges faced by the Connected Retail Market?

    The market faces challenges such as data security concerns, integration issues, and the lack of skilled professionals.

    What are the opportunities for growth in the Connected Retail Market?

    Opportunities for growth include the development of new technologies, the expansion into emerging markets, and the growing demand for omnichannel experiences.

    What is the expected growth rate of the Connected Retail Market?

    The Connected Retail Market is expected to grow at a CAGR of 14.52% from 2025 to 2034.

    What are the key trends shaping the Connected Retail Market?

    Key trends include the rise of artificial intelligence, the adoption of cloud computing, and the growing importance of sustainability.

    What is the impact of technology advancements on the Connected Retail Market?

    Technology advancements are driving the growth of the market by enabling new applications and enhancing customer experiences.

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