Citizen Services AI Market Research Report - Global Forecast till 2032

Citizen Services AI Market Research Report Information By Technology (Machine Learning (ML), Natural Language Processing (NLP), Image Processing, and Face Recognition), By Application (Traffic and Transportation Management, Healthcare, Public Safety, Utilities, and General Services), and By Region (North America, Europe, Asia-Pacific, and Rest Of The World) – Market Forecast Till 2032

ID: MRFR/ICT/10394-HCR | 128 Pages | Author: Ankit Gupta | September 2023         

Citizen Services AI Market Overview


Citizen Services AI Market Size was valued at USD 6.8 Billion in 2022. The Citizen Services AI market is projected to grow from USD 10.0 Billion in 2023 to USD 215.3 Billion by 2032, exhibiting a compound annual growth rate (CAGR) of 46.80% during the forecast period (2023 - 2032). The desire for digital transformation in the government sector, the incorporation of Al and analytics with citizen services, and the improvement of citizen services, are the key market drivers enhancing the market growth.


Citizen Services AI Market Overview


Technology: Secondary Research, Primary Research, MRFR Database and Analyst Review


Citizen Services AI Market Trends


Integration of Al and analytics with citizen services is driving the market growth


Government entities have always maintained and archived the enormous amounts of data by hand on paper. Because of the introduction and spread of digitalization, government procedures are now more effective, but there is still work to be done in terms of data management and service delivery. To improve governing bodies' data management abilities, more cognitive processing is required, which can call for increasing the workforce. Using Al and analytics to gather and evaluate data is a quicker and more precise method in the public sector. Analytics and Al are getting stronger thanks to the quick growth of large data, cloud computing, affordable storage, and cutting-edge algorithms.


Quicker decision-making would be made possible by using AI, which would accelerate market expansion. Processes have accelerated and enhanced as a result of organisational digitisation and increased employability. As AI technology has advanced, businesses no longer need to manually process massive amounts of data. Productivity will rise as businesses invest in better cognitive processing and data management tools. Utilising AI and analytics will increase the precision of data acquisition while assisting organisations in competing in a fierce market. The introduction of new technology also promotes market growth.


The installation of the IoT and other emerging technologies like machine learning and biometric systems has led to a rise in citizen happiness, and as a result, governments and other organisations are investigating the use of artificial intelligence in citizen services. Emerging technologies are highly valued by businesses because they give them the ability to respond to customer complaints. The government, along with the public and private sectors, favour and use technology that makes it simpler to connect directly to citizen-centered services. Improving citizen services, the government's need for digital transformation, and the rising costs of automating manual procedures to relieve pressure are a few of the factors propelling the business growth of artificial intelligence for citizen services. The market's expansion was also aided by less administrative problems, difficult task execution, and assistance with resource allocation. AI is applied in a variety of ways in government organisations. AI is helpful for automating customer care centres, optimising traffic flow, and collecting real-time data from CCTV cameras.


Governments must examine massive amounts of data using algorithms and machine learning techniques in order to identify statistical patterns and create models for accurate forecasting. The advantages and benefits of citizen service With the help of AI, administrative obstacles can be removed, difficult jobs can be completed, and problems with resource allocation may be resolved. AI is utilised in a variety of ways to improve people's lives and make them more entertaining and convenient. From speech recognition to self-driving cars, chatbots, online shopping, healthcare technology, streaming services, and education to manufacturing and warehouse systems, the application of artificial intelligence (AI) in citizen services has made life easier for everyone. Thus, driving the Citizen Services AI market revenue.


Citizen Services AI Market Segment Insights


Citizen Services AI Technology Insights


The Citizen Services AI Market segmentation, based on Technology, includes machine learning (ML), natural language processing (NLP), Image processing, and face recognition. Natural language processing (NLP) segment accounted for the largest revenue share in 2022. The natural language processing subsegment experienced strong revenue growth in the citizen services AI sector. Healthcare sectors will be crucial players in the emerging market when artificial intelligence-based text-mining techniques are employed to enable doctors to quickly search through enormous amounts of medical material.


Figure 1: Citizen Services AI Market, by Technology, 2022 & 2032 (USD Billion)


Citizen Services AI Market, by Technology, 2022 & 2032


Technology: Secondary Research, Primary Research, MRFR Database and Analyst Review


Citizen Services AI Application Insights


The Citizen Services AI Market segmentation, based on application, includes traffic and transportation management, healthcare, public safety, utilities, and general services. Public safety segment dominated the Citizen Services AI Market in 2022. By utilising cutting-edge technology like AI and ML, the government is speeding up the delivery of citizen services. Citizens may now anticipate quick service and responses without having to wait in lengthy lines.


Citizen Services AI Regional Insights


By region, the study provides the market insights into North America, Europe, Asia-Pacific and Rest of the World. The North America Citizen Services AI Market dominated this market in 2022 (45.80%). This is as a result of its status as a pioneer in the technology. Another factor is that most of the major market players have their headquarters in the United States. Additionally, regional end users have a rather high adoption of the cloud. The investment in the market under study is therefore enormous. A number of the major market players in the area are investing in enhancing their products with fresh, unique characteristics, mostly to gain an advantage over rivals and attract more customers. Further, the U.S. Citizen Services AI market held the largest market share, and the Canada Citizen Services AI market was the fastest growing market in the North America region.


Further, the major countries studied in the market report are The US, Canada, German, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.


Figure 2: CITIZEN SERVICES AI MARKET SHARE BY REGION 2022 (USD Billion)


CITIZEN SERVICES AI MARKET SHARE BY REGION 2022


Technology: Secondary Research, Primary Research, MRFR Database and Analyst Review


Europe Citizen Services AI market accounted for the healthy market share in 2022. Artificial intelligence services are being employed for citizen redressal as a repository of a developed market. In order to meet the growing need for enhanced citizen services, AI technologies are used for anything from facial recognition to automated monitoring and huge data collection. Further, the German Citizen Services AI market held the largest market share, and the U.K Citizen Services AI market was the fastest growing market in the European region


The Asia Pacific Citizen Services AI market is expected to register significant growth from 2023 to 2032. This is a result of the majority of businesses in the area switching from on-premise AI to cloud-based AI due to the latter's quicker delivery times, reduced latency, and real-time tracking. This is probably going to encourage market expansion during the projection timeframe. Moreover, China’s Citizen Services AI market held the largest market share, and the Indian Citizen Services AI market was the fastest growing market in the Asia-Pacific region.


Citizen Services AI Key Market Players & Competitive Insights


Leading market players are investing heavily in research and development in order to expand their product lines, which will help the Citizen Services AI market, grow even more. Market participants are also undertaking a variety of strategic activities to expand their global footprint, with important market developments including new product launches, contractual agreements, mergers and acquisitions, higher investments, and collaboration with other organizations. To expand and survive in a more competitive and rising market climate, Citizen Services AI industry must offer cost-effective items.


Manufacturing locally to minimize operational costs is one of the key business tactics used by manufacturers in the global Citizen Services AI industry to benefit clients and increase the market sector. In recent years, the Citizen Services AI industry has offered some of the most significant advantages to medicine. Major players in the Citizen Services AI market, including addo ai, ServiceNow, Amazon Web Services, Inc., Pegasystems Inc., IBM, Microsoft, NVIDIA Corporation, Accenture, Intel Corporation, Oracle, Tata Consultancy Services Limited, Hyland Software, Inc., FUJITSU, Huawei Technologies Co., Ltd., Wipro Limited, Infosys Limited, Newgen Software Technologies Limited, Allerin Tech Pvt Ltd., AntWorks, and Genesys, are attempting to increase market demand by investing in research and development operations.


Cloud computing services are provided by Amazon Web Services Inc (AWS), a division of Amazon.com, Inc. The company offers a wide range of cloud infrastructure services in addition to computing, storage, databases, networking, analytics, mobile, developer tools, augmented reality, virtual reality, robotics, game tech, machine learning, management tools, content delivery, media services, customer engagement, app streaming, and security, identity, and compliance. AWS offers products and services to a variety of industries, including the automotive, digital marketing, telecommunications, education, government, retail, financial services, media and entertainment, gaming, CPG, health and life sciences, oil and gas, power and utilities, and non-profit organisations. The organisation also conducts business in these nations in addition to the US, UK, Australia, China, France, Germany, India, Brazil, Canada, Ireland, Japan, Korea, and Singapore. Seattle, Washington, acts as the headquarters for AWS in the US. A cooperation was established in September 2022 between Amazon Web Services and SK Telecom, the SK Group's information and communications technology branch. SK Telecom is a South Korean communications company.


Microsoft Corp. (Microsoft) offers a variety of software-related services, including development, licencing, and support. The company offers a wide range of server applications, desktop and server administration tools, video games, cross-device productivity tools, business solution tools, and operating systems. It also offers training and certification services. It also develops, manufactures, and sells hardware products like PCs, tablets, game consoles, and other cutting-edge technology. Among the many services the business provides are consulting, cloud-based solutions, and solution support. Microsoft markets, distributes, and sells its goods through original equipment manufacturers, distributors, resellers, online marketplaces, Microsoft stores, and other partner channels. The business has operations in the Americas, Europe, Asia-Pacific, Middle East, and Africa. Microsoft's headquarters are in Redmond, Washington, a city in the US. In March 2022, Microsoft and AT&T, a multinational telecommunications firm with headquarters in the US, increased their collaboration to provide internet access, security, private networking, and other services. The AT&T Private 5G Edge service, developed in collaboration with Microsoft, is a part of this cooperation. AT&T Private 5G Edge, a CBRS and AT&T spectrum-based platform.


Key Companies in the Citizen Services AI market include




  • addo ai



  • ServiceNow



  • Amazon Web Services, Inc.



  • Pegasystems Inc.



  • IBM



  • Microsoft



  • NVIDIA Corporation



  • Accenture



  • Intel Corporation



  • Oracle



  • Tata Consultancy Services Limited



  • Hyland Software, Inc.



  • FUJITSU



  • Huawei Technologies Co., Ltd.



  • Wipro Limited



  • Infosys Limited



  • Newgen Software Technologies Limited



  • Allerin Tech Pvt Ltd.



  • AntWorks



  • Genesys



Citizen Services AI Industry Developments


September 2021 Edge Impulse, a US-based supplier of machine learning solutions, and Synaptics worked together. In this partnership, the software development platform from Edge Impulse and Synaptics' Katana Ultra Low-Power Edge AI Platform are integrated.


Citizen Services AI Market Segmentation


Citizen Services AI Technology Outlook



  • Machine Learning (ML)

  • Natural Language Processing (NLP)

  • Image Processing

  • Face Recognition


Citizen Services AI Application Outlook



  • Traffic and Transportation Management

  • Healthcare

  • Public Safety

  • Utilities

  • General Services


Citizen Services AI Regional Outlook




  • North America



    • US

    • Canada




  • Europe



    • Germany

    • France

    • UK

    • Italy

    • Spain

    • Rest of Europe




  • Asia-Pacific



    • China

    • Japan

    • India

    • Australia

    • South Korea

    • Australia

    • Rest of Asia-Pacific




  • Rest of the World




    • Middle East




    • Africa




    • Latin America







Report Scope:

Report Attribute/Metric Details
Market Size 2022 USD 6.8 Billion
Market Size 2023 USD 10.0 Billion
Market Size 2032 USD 215.3 Billion
Compound Annual Growth Rate (CAGR) 46.80% (2023-2032)
Base Year 2022
Market Forecast Period 2023-2032
Historical Data 2018- 2022
Market Forecast Units Value (USD Billion)
Report Coverage Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends
Segments Covered Technology, Application, and Region
Geographies Covered North America, Europe, Asia Pacific, and the Rest of the World
Countries Covered The U.S., Canada, German, France, U.K, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil
Key Companies Profiled addo ai, ServiceNow, Amazon Web Services, Inc., Pegasystems Inc., IBM, Microsoft, NVIDIA Corporation, Accenture, Intel Corporation, Oracle, Tata Consultancy Services Limited, Hyland Software, Inc., FUJITSU, Huawei Technologies Co., Ltd., Wipro Limited, Infosys Limited, Newgen Software Technologies Limited, Allerin Tech Pvt Ltd., AntWorks, and Genesys
Key Market Opportunities Emergence of advanced technologies
Key Market Dynamics Integration of Al and analytics with citizen services, enhancing citizen services, and the desire for digital transformation in the government sector
 

Frequently Asked Questions (FAQ) :

The Citizen Services AI Market size was valued at USD 6.8 Billion in 2022.

The global market is projected to grow at a CAGR of 46.80% during the forecast period, 2023-2032.

North America had the largest share in the global market

The key players in the market are addo ai, ServiceNow, Amazon Web Services, Inc., Pegasystems Inc., IBM, Microsoft, NVIDIA Corporation, Accenture, Intel Corporation, Oracle, Tata Consultancy Services Limited, Hyland Software, Inc., FUJITSU, Huawei Technologies Co., Ltd., Wipro Limited, Infosys Limited, Newgen Software Technologies Limited, Allerin Tech Pvt Ltd., AntWorks, and Genesys

The Natural Language Processing (NLP) Technology dominated the market in 2022.

The Public Safety Application had the largest share in the global market.

Key Questions Answered

  • Global Market Outlook
  • In-depth analysis of global and regional trends
  • Analyze and identify the major players in the market, their market share, key developments, etc.
  • To understand the capability of the major players based on products offered, financials, and strategies.
  • Identify disrupting products, companies, and trends.
  • To identify opportunities in the market.
  • Analyze the key challenges in the market.
  • Analyze the regional penetration of players, products, and services in the market.
  • Comparison of major players’ financial performance.
  • Evaluate strategies adopted by major players.
  • Recommendations
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