Chatbots Market Research Report- Global Forecast 2030

Chatbots Market, By Type (Software and Services), Deployment (Cloud and On Premise), Usage (Websites, Social Media and Mobile Platform), Industry Verticals (BFSI, Retail, e-commerce, Government, Travel and Hospitality) - Forecast 2030

ID: MRFR/ICT/2195-HCR | August 2022 | Region: Global | 100 Pages         

TABLE OF CONTENTS

1 MARKET INTRODUCTION

1.1 INTRODUCTION

1.2 SCOPE OF STUDY

1.2.1 RESEARCH OBJECTIVE

1.2.2 ASSUMPTIONS

1.2.3 LIMITATIONS

1.3 MARKET STRUCTURE

2 RESEARCH METHODOLOGY

2.1 RESEARCH TYPE

2.2 PRIMARY RESEARCH

2.3 SECONDARY RESEARCH

2.4 FORECAST MODEL

2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST

2.4.2 MARKET SIZE ESTIMATION

3 MARKET DYNAMICS

3.1 INTRODUCTION

3.2 MARKET DRIVERS

3.3 MARKET CHALLENGES

3.4 MARKET OPPORTUNITIES

3.5 MARKET RESTRAINTS

4 EXECUTIVE SUMMARY

5. MARKET FACTOR ANALYSIS

5.1 PORTER’S FIVE FORCES ANALYSIS

5.2 SUPPLY CHAIN ANALYSIS

6 CHATBOTS MARKET, BY SEGMENTS

6.1 INTRODUCTION

6.2 MARKET STATISTICS

6.2.1 BY TYPE

6.2.1.1 SOFTWARE

6.2.1.2 SERVICES

6.2.2 BY DEPLOYMENT

6.2.2.1 CLOUD

6.2.2.2 ON PREMISE

6.2.3 BY USAGE

6.2.3.1 WEBSITES

6.2.3.2 MOBILE PLATFORM

6.2.3.3 SOCIAL MEDIA

6.2.4 BY INDUSTRY VERTICALS

6.2.4.1 BFSI

6.2.4.2 RETAIL AND E-COMMERCE

6.2.4.3 GOVERNMENT

6.2.4.4 TRAVEL AND HOSPITALITY

6.2.5 BY REGION

6.2.5.1 NORTH AMERICA

6.2.5.2 EUROPE

6.2.5.3 ASIA-PACIFIC

6.2.4.4 REST OF THE WORLD

7 COMPETITIVE ANALYSIS

7.1 MARKET SHARE ANALYSIS

7.2 COMPANY PROFILES

7.2.1 FACEBOOK, INC. (U.S.)

7.2.2 WECHAT (CHINA)

7.2.3 IBM (U.S.)

7.2.4 NAUNCE COMMUNICATIONS INC. (U.S.)

7.2.5 EGAIN CORPORATION (U.S.)

7.2.6 CREATIVE VIRTUAL PVT. LTD. (U.K.)

7.2.7 NEXT IT CORP. (U.S.)

7.2.8 CX COMPANY (NETHERLANDS)

7.2.9 SPEAKTOIT INC. (U.S.)

7.2.10 24/7 CUSTOMER INC. (U.S.)

7.2.11 CODEBABY (IDAVATARS), INC. (U.S.)

7.2.12 DIGITALGENIUS (U.K.)

7.2.13 HOWDY (U.S.)

7.2.14 TALLA (U.S.)

7.2.15 SEMANTIC MACHINES (U.S.)

7.2.16 OTHERS

LIST OF TABLES

TABLE 1 CHATBOTS MARKET, BY TYPE

TABLE 2 CHATBOTS MARKET, BY DEPLOYMENT

TABLE 3 CHATBOTS MARKET, BY USAGE

TABLE 4 CHATBOTS MARKET, BY INDUSTRY VERTICALS

TABLE 5 CHATBOTS MARKET, BY REGIONS

TABLE 6 NORTH AMERICA CHATBOTS MARKET, BY TYPE

TABLE 7 NORTH AMERICA CHATBOTS MARKET, BY DEPLOYMENT

TABLE 8 NORTH AMERICA CHATBOTS MARKET, BY USAGE

TABLE 9 NORTH AMERICA CHATBOTS MARKET, BY INDUSTRY VERTICALS

TABLE 10 U.S. CHATBOTS MARKET, BY TYPE

TABLE 11 U.S. CHATBOTS MARKET, BY DEPLOYMENT

TABLE 12 U.S. CHATBOTS MARKET, BY USAGE

TABLE 13 U.S. CHATBOTS MARKET, BY INDUSTRY VERTICALS

TABLE 14 CANADA CHATBOTS MARKET, BY TYPE

TABLE 15 CANADA CHATBOTS MARKET, BY DEPLOYMENT

TABLE 16 CANADA CHATBOTS MARKET, BY USAGE

TABLE 17 CANADA CHATBOTS MARKET, BY INDUSTRY VERTICALS

TABLE 18 GERMANY CHATBOTS MARKET, BY TYPE

TABLE 19 GERMANY CHATBOTS MARKET, BY DEPLOYMENT

TABLE 20 GERMANY CHATBOTS MARKET, BY USAGE

TABLE 21 GERMANY CHATBOTS MARKET, BY INDUSTRY VERTICALS

TABLE 22 U.K. CHATBOTS MARKET, BY TYPE

TABLE 23 U.K. CHATBOTS MARKET, BY DEPLOYMENT

TABLE 24 U.K. CHATBOTS MARKET, BY USAGE

TABLE 25 U.K. CHATBOTS MARKET, BY INDUSTRY VERTICALS

TABLE 26 EUROPE CHATBOTS MARKET, BY TYPE

TABLE 27 EUROPE CHATBOTS MARKET, BY DEPLOYMENT

TABLE 28 EUROPE CHATBOTS MARKET, BY USAGE

TABLE 29 EUROPE CHATBOTS MARKET, BY INDUSTRY VERTICALS

TABLE 30 FRANCE CHATBOTS MARKET, BY TYPE

TABLE 31 FRANCE CHATBOTS MARKET, BY DEPLOYMENT

TABLE 32 FRANCE CHATBOTS MARKET, BY USAGE

TABLE 33 FRANCE CHATBOTS MARKET, BY INDUSTRY VERTICALS

TABLE 34 ASIA-PACIFIC CHATBOTS MARKET, BY TYPE

TABLE 35 ASIA-PACIFIC CHATBOTS MARKET, BY DEPLOYMENT

TABLE 36 ASIA-PACIFIC CHATBOTS MARKET, BY USAGE

TABLE 37 ASIA-PACIFIC CHATBOTS MARKET, BY INDUSTRY VERTICALS

TABLE 38 REST OF THE WORLD CHATBOTS MARKET, BY TYPE

TABLE 39 REST OF THE WORLD CHATBOTS MARKET, BY DEPLOYMENT

TABLE 40 REST OF THE WORLD CHATBOTS MARKET, BY USAGE

TABLE 41 REST OF THE WORLD CHATBOTS MARKET, BY INDUSTRY VERTICALS


LIST OF FIGURES

FIGURE 1 RESEARCH TYPE

FIGURE 2 CHATBOTS MARKET, BY TYPE (%)

FIGURE 3 CHATBOTS MARKET, BY DEPLOYMENT (%)

FIGURE 4 CHATBOTS MARKET, BY USAGE (%)

FIGURE 5 CHATBOTS MARKET, BY INDUSTRY VERTICALS (%)

FIGURE 6 CHATBOTS MARKET, BY REGIONS (%)

FIGURE 7 NORTH AMERICA CHATBOT MARKET, BY TYPE (%)

FIGURE 8 NORTH AMERICA CHATBOTS MARKET, BY DEPLOYMENT (%)

FIGURE 9 NORTH AMERICA CHATBOTS MARKET, BY USAGE (%)

FIGURE 10 NORTH AMERICA CHATBOT MARKET, BY INDUSTRY VERTICALS (%)

FIGURE 11 EUROPE CHATBOTS MARKET, BY TYPE (%)

FIGURE 12 EUROPE CHATBOTS MARKET, BY DEPLOYMENT (%)

FIGURE 13 EUROPE CHATBOTS MARKET, BY USAGE (%)

FIGURE 14 EUROPE CHATBOTS MARKET, BY INDUSTRY VERTICALS (%)

FIGURE 15 ASIA-PACIFIC CHATBOTS MARKET, BY TYPE (%)

FIGURE 16 ASIA-PACIFIC CHATBOTS MARKET, BY DEPLOYMENT (%)

FIGURE 17 ASIA PACIFIC CHATBOTS MARKET, BY USAGE (%)

FIGURE 18 ASIA-PACIFIC CHATBOTS MARKET, BY INDUSTRY VERTICALS (%)

FIGURE 19 REST OF THE WORLD CHATBOTS MARKET, BY TYPE (%)

FIGURE 20 REST OF THE WORLD CHATBOTS MARKET, BY DEPLOYMENT (%)

FIGURE 21 REST OF THE WORLD CHATBOTS MARKET, USAGE (%)

FIGURE 22 REST OF THE WORLD CHATBOTS MARKET, BY INDUSTRY VERTICALS (%)

Chatbots Market

Chatbots Market is Expected to Reach USD 24.98 Billion with 24.2% CAGR by 2030.

Segmentation

By Type Software Services
By Deployment Cloud On Premise
By Usage Websites Social Media Mobile Platform
By Industry Verticals Bfsi Retail E Commerce Government Travel Hospitality

Key Players

  • WeChat (China)
  • Facebook Inc. (U.S.)
  • Artificial Solutions (Sweden)
  • Naunce Communications Inc. (U.S.)
  • IBM (U.S.)
  • Egain Corporation (U.S.)
  • NEXT IT Corp. (U.S.)
  • Creative Virtual Pvt. Ltd. (U.K.)
  • CX Company (Netherlands)
  • 24/7 Customer Inc. (U.S.)
  • Speaktoit Inc. (U.S.)
  • Codebaby (Idavatars) Inc. (U.S.)
  • Howdy (U.S.)
  • DigitalGenius (U.K.)
  • Talla (U.S.)
  • Semantic Machines (U.S.)

Drivers

  • Increase the growth rate of the Chatbots Market
  • Extreme use of online communication raising the growth of the market
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Chatbots Market Overview


Chatbots are the conversational character that is developed to interact with humans through communication gateways. This technology is accessed by the users through the internet. These are developed on the basis of artificial intelligence to complete any task. The Chatbots Industry is highly popular in industries because of its multiple functionalities and applications. There are many factors that fuel up the chatbots market. The market is driven for the past decade by the help of artificial intelligence. The major driving factor of the chatbots market is the extreme use of online messaging. According to the global market report, the market is expected to grow at approx. USD 24.98 Billion by 2030, at 24.2% of CAGR between 2020 and 2030. The chatbot market contains the market overview and the overall Market Growth. The report contains multiple factors that drive and affects Chatbots Industry market growth. The report also covers the covid 19 analysis report and the ways to recover from the pandemic. The report is prepared by the key analyst after going through the multiple research methodologies. They cover the market demand, market growth, market opportunities, value chain analysis, and all. The report provides an in-depth segmentation of the market depending upon the different types and regional Analysis. It also covers the key players of the market who put so much effort into making some amazing growth and changes. 


COVID19 Analysis: 


The COVID 19 impact has hampered the Chatbots Market Demand, just like any other sector in the world. The market demand and the sales rate of the market were reduced. The market demand and revenue rate were impacted. The pandemic forces the chatbots market to adopt multiple features and technology to develop the practices. After adopting multiple technologies and advancements, the sales rate increased amongst the targeted audience. COVID 19 has affected the production of chatbots and hampered the demand for Chatbots Market Statistics. It has disrupted the supply chain and impacted the financial aspects of the industry. Hence to recover from this, the government and authorities proposed new technological business strategies. The market has been dealing with multiple strategies prepared by the market key players and governmental bodies. Due to the pandemic COVID 19, the market has been hampered. The key players and the government have adapted tactical strategies to overcome the market's issues from this adverse impact. As a result, the Chatbots Industry Demand has been stabilized in terms of sales and opportunities.


Market Dynamics



  • Major Drivers of the Market


There are multiple factors that increase the growth rate of the chatbots market. This technology is rapidly going to change the world through its advanced application. The chatbots market is projected to show major growth prospects during the forecast period. The growing need for the chatbots market is due to maintaining a healthy consumer relationship. There are many factors that raise the growth of the market, and the important one is the extreme use of online communication. With the help of chatbots, the market shows immense market growth. The chatbots enable the market to improve the relationship and keep in touch with your relatives.


  • Market Restraints


There are also many factors that affect market growth, and these are known as market restraints. The major market restraints of the chatbots market are security and safety reasons. The major restraints are lack of awareness and increasing cost. Well, the market is continuously looking to adopt ways to deal with the market. However, factors such as data privacy concern, lack of awareness, lack of expertise for chatbot development, misconception are hindering the growth of this Market Statistics.

Significant Opportunities

The Chatbots Industry Opportunities enable companies to engage in continuous communication with their targeted audience. It gives the power to connect with the people living in different locations. As a result, this technology fulfills the goals ultimate goal of any organization. The market is growing with immense Chatbots Market Share because of the optimum internet connectivity and rising adoption of smart devices. There is much more application of this technology that includes limited availability to council huge patient population, technology advancements in artificial intelligence, and increasing demand for virtual health assistance. The chatbots market is gaining opportunities due to the high growth in the forecast period due to the increasing use of social networking websites and the major adoption of cloud-based technologies. The market size is going to achieve new opportunities with the help of key players and technological advancements.


  • Market Growth Challenges of Chatbots Market


The chatbots market also faces multiple challenges because of the linguistic and regional barriers. The market is facing multiple barriers in eliminating the regional boundaries. The market produces demanding products so that their products can reach the demanding consumers and the companies. In order to overcome all the barriers, the Chatbots Industry market key players are adopting various research methodologies. The market key players reach the different regions of the globe so that they can produce quality goods and supply to the demanding audience. The market has faced multiple challenges, and to overcome this, the Chatbots Market Size needs multiple key players and investors so that it can reach each region. They make some collaborative efforts by combining with the industry to get over all the market challenges. 

Segment Overview


The chatbots market is segmented on the basis of type, industry verticals, Deployment, and Usage. These are further classified into the different sub-segments that are as mentioned below.


Segmentation according to the type: 


The market for chatbots is segmented into a type which is further classified into two types and is Software and Services. 


Segmentation By Deployment:


The market for chatbots is segmented into the Deployment that is further classified into the Cloud and On-premise. 


Segmentation according to the Usage:


The chatbots market is segmented across the Usage, which is further classified into Websites, Mobile platforms, and Social media. 


Segmentation according to the Industry verticals:


The chatbots market is divided into the Industry verticals that are subcategorized into the BFSI, Retail and e-commerce, Government and Travel, and Hospitality. 


Key Players

The prominent players in the Chatbots Market are WeChat (China), Facebook, Inc. (U.S.), Artificial Solutions (Sweden), Naunce Communications Inc. (U.S.), IBM (U.S.), Egain Corporation (U.S.), NEXT IT Corp. (U.S.), Creative Virtual Pvt. Ltd. (U.K.), CX Company (Netherlands), 24/7 Customer Inc. (U.S.), Speaktoit Inc. (U.S.), Codebaby (Idavatars), Inc. (U.S.), Howdy (U.S.), DigitalGenius (U.K.), Talla (U.S.), Semantic Machines (U.S.), others.


Regional Analysis


The regional analysis of the chatbots market is being studied for regions by the key players and the expert analyst. According to the global chatbot market, the market is segmented into the different regions named Asia Pacific, Europe, North America, and the Rest of the World. Among all the above-discussed regions, North America holds the largest Chatbots Industry Share of the market due to the increasing popularity among the citizens. After North America, the Asia-Pacific country is projected to grow at the fastest rate during the forecast period. North America shares the major growth in the market because of the multiple growth factors. The technical advancements, increasing use of the internet, and lowering down the prices of mobiles and tablets in that region increase the growth. The chatbots are an artificial conversational character that interacts with the human through verbal and non-verbal communication. The chatbots are easily accessible on phones as well as computers. To access this, the only thing that users need is internet access. Chatbots are highly popular in the field of e-commerce and digital communication over the next few years.


Study Objectives:



  • The market analysis report provides a detailed analysis of the market by considering all the factors and Structure.

  • The market analysis report is provided for the forecast period of 2023 that includes the various segments and sub-segments of the market.

  • The market analysis report provides insights into market value by covering the factors affecting the market growth and factors that fuel up the market.

  • According to the global Market Report, the market is segmented into regions. The report provides a historical and forecasts revenue of the market segments and sub-segments.

  • The market research report provides a country-level Analysis of the market by considering the current market size and future perspective of the market.

  • The market research report gives a segmentation on the basis of type, deployment usage, and industry verticals.

  • Along with that, the market research report offers strategic profiling of key players in the market by tracking and analyzing the competitive developments in the market.



Report Scope:
Report Attribute/Metric Details
  Market Size   USD 24.98 Billion
  CAGR   24.2%
  Base Year   2019
  Forecast Period   2020 -2030
  Historical Data   2018
  Forecast Units   Value (USD Billion)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   By Type, Deployment
  Geographies Covered   North America, Europe, Asia-Pacific
  Key Vendors   WeChat (China) Facebook Inc. (U.S.) Artificial Solutions (Sweden) Naunce Communications Inc. (U.S.) IBM (U.S.) Egain Corporation (U.S.) NEXT IT Corp. (U.S.) Creative Virtual Pvt. Ltd. (U.K.) CX Company (Netherlands) 24/7 Customer Inc. (U.S.) Speaktoit Inc. (U.S.) Codebaby (Idavatars) Inc. (U.S.) Howdy (U.S.) DigitalGenius (U.K.) Talla (U.S.) Semantic Machines (U.S.)
  Key Market Opportunities   It gives the power to connect with the people living in different locations.
  Key Market Drivers   There are multiple factors that increase the growth rate of the chatbots market.


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Frequently Asked Questions (FAQ) :

A. The rising adoption of AI across industries is expected to drive proliferation of the chatbots market.

A. Software and services are the two segments of the market on the basis of type.

A. The chatbots market is anticipated to mark 37% CAGR over the review period.

A. The chatbots market size is estimated to value at USD 24.98 Bn by 2030.

A. The segments of the chatbots market, by usage, are websites, social media, and mobile platform.