Business Process as a Service Market Research Report—Global Forecast till 2027

Business Process as a Service Market Research Report: Information by Process Type (Human Resource Management, Finance & Accounting, Sales & Marketing, Data & Analytics, Customer Service & Support, Procurement & Supply Chain Management, Operations, and Others), Organization Size (Large Enterprise and Small & Medium Enterprise), Vertical (BFSI, IT & Telecommunications, Manufacturing, Healthcare, Retail, Media & Entertainment, Government, and Others), and Region (North America, Europe, Asia-Pacific, Middle East & Africa, and South America)—Forecast till 2027

ID: MRFR/ICT/9210-HCR | October 2021 | Region: Global | 99 pages

Business Process as a Service Market Synopsis

The business process as a service market size is expected to register a robust CAGR of 17.1% during the forecast period and is projected to reach a market value of USD 84.13 billion by 2027.


Business process as a service (or BPaaS) is a type of horizontal or vertical business process based on the delivery of business services over the cloud platform. The Platform as a Service (PaaS), Software as a Service (SaaS), and Infrastructure as a Service (IaaS) provides a base to those business services, including payroll, printing, and e-commerce, using cloud technology. The above-mentioned services are accessible from anywhere with web-enabled devices such as personal computers (PCs) andsmart devices. Since BPaaS is connected to other cloud-native services, which makes it completely configurable. Additionally, BPaaS enables end-user organizations to demand and pay only for what they use. However, organizations can utilize people, processes, and technology as per their requirement and paying capabilities, making BPaaS a process-oriented and cost-efficient model owing to the reduction in the total cost of ownership instead of highly investing in the purchase of the whole service package. Further more, BPaaS ensures it is aligned to the industry best practices as well asongoing technological advancements. Moreover, with BPaaS,organizations can seamlesslyexpand their service levels when and where required,during peak demands and vice versa.


Traditionally, organizations used to depend on the in-house capabilities that shrank their profit margins andend-use client dissatisfaction,which would result inproject failures and cause financial losses. However,BPaaS helps outsource any business process,including customer service, industry operation process, sales, and HRM, which usually requires expertise to work on specific functions, and end-use organizations cannot spend on hiring experts from each business function listed above. Additionally, some other benefits offered by BPaaS includethe reduced cost incurred by IT infrastructure, efficient performance across outsourced functions, enabling organizations to focus over more productive core business activities, scalable cloud environment, time zone benefits for maximum uptime & unhindered business activities, and risk mitigation.


Some of the factors that drive the business process as a service market includethe increasing adoption of cloud-based services, the need for business process optimization, and access to skilled professionals. In contrast, the rising concerns over data privacy and security are expected to hamper themarket growth. However, the rapid advancements in technology, which enable organizations to enhance process transparency and security and manage compliance issues, are expected to present lucrative growth opportunities for the players operating in the global market.


COVID-19 Analysis


The outbreak of novel coronavirus initially in China’s Wuhan province, which later spread across the globe,created an unprecedented situation for government bodies to control the spread of the deadly virus. This prompted authorities to impose stringent policies such as lockdowns, movement restrictions, and shutting down of industrial & other non-commercial facilitiesto prevent the viral spread. However, this enforcement of ‘stay at home’policies made the rapid shift from traditional business activities to digital platforms for the purpose of business continuity and customer support services during such an unprecedented situation. This enabled BPaaS providers to flourish and scale their operations to cater to the rising demand for outsourcing. Furthermore, this rapid adoption of the digital environment has helped several organizations reducethe expenditure incurred over business travels without hampering business activities, including human resource management, finance & accounting, sales & marketing, data & analytics, customer service & support, procurement & supply chain management, and operations management.


This growth trend is expected to continue even after the pandemic situation relaxesdue to the increasing digital transformation, dependenceon the digital ecosystem, upsurge in IT expenditure budgets among SMEs and large enterprises, significant savings on employee turnover, increased productivity, and increasing availability of Internet connectivity at remote places.


Market Dynamics



  • DRIVERS


Increasing adoption of cloud-based services


The adoption of advanced technologies such as cloud-based deployment has benefitted organizations in reducing the overall costincurred to carry out business processes, mitigate risk, and achieve scalability for maximum efficiency. Cloud technology offers a subscription-basedlicensing model that helps business organizations pay only as per their usage, decrease in development and maintenance cost incurred, minimize the workload over the IT staff, and outsource required infrastructure and expertise, to name a few.Furthermore, the time required to adopt the desired software applications is the least. Hence, it helps organizations prevent losses incurred in case they need to wait for weeks or even months to use the software system and increase cost and loss of productivity in their operations.



  • OPPORTUNITIES


Rapid advancements in technology


The integrated BPaaS solutions with advanced technologies such as high-performance cloud (HPC) computing, AI, IoT, and blockchain have enabled BPaaS providers to serve and enhance their clients’ needs while cutting down on cost, easy & seamless deployments, align to the business processes, and so on.Additionally,integration of other software solutions, such as productivity, business analytics, robotic process automation (RPA), social media platforms, and process automation, haspositively impacted the BPaaS market growth.



  • RESTRAINTS


Rising concerns over data privacy and security


The sensitive information shared over the BPaaS platform among the operating teams is proneto cyber threats and data breaches. The number of unethical cyber activities has increased with time in the past and is expected to surge with a rise in the adoption of digital platforms among enterprises. Additionally, as the organizations can customize their outsourcing needs to any level with traditional BPO, with the adoption of BPaaS, the working style drastically changes to the new methodology, which faces several oppositions from their staffs.



  • CHALLENGES


Lack of efficient transition and transformation initiatives


BPaaS offers organizations to overcome numerous hurdles they face in their day-to-day business operations. However, shifting from a conventional working environment to cloud-native operations is time-consuming and can create new troubles that must be handled efficiently. Moreover, the direct jump to the new platform without efficient planning may lead to severe business losses and project delays.


Segmentation


The globalbusiness process as a service market has been segmented based on process type, organization size, vertical, and region.


By process type, the globalbusiness process as a service markethas been divided into human resource management, finance & accounting, sales & marketing, data & analytics, customer service & support, procurement & supply chain management, operations, and others.


Based on the organization size, the business process as a service market is bifurcated into large enterprise and small & medium enterprise.


Based onvertical, the global business process as a service market has been segmented into BFSI, IT & telecommunications, manufacturing, healthcare, retail, media & entertainment, government, and others.


Theglobalbusiness process as a service market has beenanalyzed for five regions—North America, Europe, Asia-Pacific, the Middle East & Africa, and South America.


Regional Analysis


The global business process as a service market is estimated to register arobust CAGR of approximately 17.1% over the forecast period. The geographic analysis of the business process as a service market has been conductedfor North America, Europe, Asia-Pacific, the Middle East & Africa, and South America.


North Americais expected to register the largest market share owing to the risein demand for BPaaS plat forms across end-use industry verticals in this region. The US is expected to be the leading the country-level market in North America owing to the factors such as rising demand for BPaaS for various business operations, including human resource management, finance & accounting, sales & marketing, data & analytics, customer service & support, procurement & supply chain management, operations, and others. Additionally, the presence of major players such asCognizant (US), IBM Corporation (US), Entercoms (US), Conduent, Inc. (US), DXC Technology Company (US), and Celegence LLC (US). Adding more, these key players are investing heavily in the research & development of BPaaS technology as per the clients’ needs to provide peace of mind and enriched customer experience.


Meanwhile, Europe is expected to be the second-largest market during the review period due to the higher adoption of cloud-native solutions, including BPaaS,mainly from the industry verticals such as BFSI, IT & telecommunications, manufacturing, healthcare, retail, media & entertainment, government, and others. Additionally, the benefits offered by BPaaS such as agility, efficiency, and cost saving, among others. Asia-Pacific is anticipated to be the fastest-growing market in the global business process as a service market during the forecast period mainly due to the digital transformation, rising adoption of cloud-based services, increased demand for insourcing of various business processes, and others.


The markets in the Middle East & Africa and South America are expected to register steady growth during the forecast period with the growing demand for digital solutions, automation, and rapid digital transformation.


Competitive Analysis


The global business process as a service market is witnessing high growth mainly due to the rising use of cloud-based solutions, shift from conventional systems to cloud platforms, increasing adoption of cloud-based services, need for business process optimization, and access to skilled professionals. Major players have opted for partnerships,acquisitions, and product developments as their key organic growth strategies to enhance their positions in the market and cater to the demands of organizations across end-useverticals.Additionally, the industry players are working towards advancing their product offerings to cater to the changingneeds of end-use organizations and sustain the clients for longer relationships.For instance, Swiss Post Solutions Limited (Switzerland) offers Fully Automated BPaaS, Hybrid BPaaS, and BPaaS with Manual Case Handling in their BPaaS specific product offerings that enable client organizations toshift their focus to more productive tasks and offerenhanced user experience, continued client support, and flexibility.


Impact of COVID-19


The global business process as a service market has reported high adoption of different cloud-based solutions for business continuity during the pandemic raised due to the outbreak of novel coronavirus. It shifted from conventional working environments to the new normal of remotely working scenarios to break the chain of spreading the disease infections. The adoption of digital platforms surged during the outbreak and is expected to continue until the time of vaccination of each individual sitting in remote places. On the other hand, businesses are investing in expanding their IT budgets to adapt and cater to customer needs to ensure business continuity. Additionally, end-use verticals such as BFSI, IT & telecommunications, healthcare, media & entertainment, government, and othersare projected to expand further with their digital infrastructure spending.


Key Developments



  • On 22nd July2021, Wipro Limited announced its partnership with leading execution management provider, Celonis, to streamline their clients' business operations across finance, human resources, and supply chain management. This is expected to enhance customer experience while reducing the cost of operations.

  • On 23rd March 2021, Tata Consultancy Services Limited joined forces with Skanska, the leading project development and construction group, to provide digital transformation and application management across their finance, projects, procurement, supply chain, human capital management, and analytics planning processes.

  • On 2nd August 2021, DXC Technology Company (US) signed a collaborative deal with NASSCOM, India’s trade association in the IT-BPM industry, to jointly enhance the employability skills of over 7,500 students from more than 35 tier II and tier III technical as well as non-technical academic institutions from selected Indian states.


Key Players


The key players in the business process as a service market are identified based on their country of origin, presence across different regions, recent key developments, product diversification, and industry expertise. These includeI BM Corporation (US), Wipro Limited (India), NTT DATA, Inc. (Japan), Swiss Post Solutions Limited (Switzerland), Entercoms (US), Avaloq (Switzerland), Conduent, Inc. (US), DXC Technology Company (US), Tech Mahindra Limited (India), Celegence LLC (US), Flatworld Solutions Pvt. Ltd. (India), Tata Consultancy Services Limited (India), and Business Connexion (Pty) Ltd. (South Africa). The key strategies adopted by most of the players are partnerships, acquisitions, agreements, and collaborations.


Global Business Process as a Service Market, 2019–­2027 (USD Billion)
Global Business Process as a Service Market, 2019–¬2027
Source: MRFR Analysis


Intended Audience



  • Value-Added Resellers (VARs)

  • Banking & Financial Institutions

  • Network Operators

  • Technology Consultants

  • Investors and Venture Capitalists

  • Chief Financial Officers



TABLE OF CONTENTS

1. EXECUTIVE SUMMARY

1.1. Market Attractiveness Analysis

1.1.1. GlobalBusiness Process as A Service Market, by Process Type

1.1.2. Global Business Process as A Service Market, byOrganization Size

1.1.3. GlobalBusiness Process as A Service Market, by Vertical

1.1.4. GlobalBusiness Process as A Service Market, by Region

2. MARKET INTRODUCTION

2.1. Definition

2.2. Scope of the Study

2.3. Market Structure

3. RESEARCH METHODOLOGY

3.1. Research Process

3.2. Primary Research

3.3. Secondary Research

3.4. Market Size Estimation

3.5. List of Assumptions

4. MARKET DYNAMICS

4.1. Introduction

4.2. Drivers

4.2.1. Increasing adoption of cloud-based services

4.2.2. Need for business process optimization

4.2.3. Access to skilled professionals

4.3. Restraints

4.3.1. Rising concern over data privacy and security

4.4. Opportunities

4.4.1. Rapid advancements in technology

4.5. Challenges

4.5.1. Lack of awareness

4.6. Impact of COVID-19

4.6.1. Impact on BPaaS providers

4.6.2. Impact on IT industry

4.6.3. Impact on end-use verticals

5. MARKET FACTOR ANALYSIS

5.1. Value Chain Analysis/Supply Chain Analysis

5.2. Porter’s Five Forces Model

5.2.1. Bargaining Power of Suppliers

5.2.2. Bargaining Power of Buyers

5.2.3. Threat of New Entrants

5.2.4. Threat of Substitutes

5.2.5. Intensity of Rivalry

6. GLOBALBUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE

6.1. Introduction

6.2. Human Resource Management

6.3. Finance & Accounting

6.4. Sales & Marketing

6.5. Data & Analytics

6.6. Customer Service & Support

6.7. Procurement & Supply Chain Management

6.8. Operations

6.9. Others

7. GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BYORGANIZATION SIZE

7.1. Introduction

7.2. Large Enterprise

7.3. Small & Medium Enterprise

8. GLOBALBUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL

8.1. Introduction

8.2. BFSI

8.3. IT & Telecommunications

8.4. Manufacturing

8.5. Healthcare

8.6. Retail

8.7. Media & Entertainment

8.8. Government

8.9. Others

9. GLOBALBUSINESS PROCESS AS A SERVICE MARKET, BY REGION

9.1. Overview

9.2. North America

9.2.1. Market Size & Estimates, by Country, 2019–2027

9.2.2. Market Size & Estimates, by Process Type, 2019–2027

9.2.3. Market Size & Estimates, by Organization Size, 2019–2027

9.2.4. Market Size & Estimates, by Vertical, 2019–2027

9.2.5. US

9.2.5.1. Market Size & Estimates, by Process Type, 2019–2027

9.2.5.2. Market Size & Estimates, by Organization Size, 2019–2027

9.2.5.3. Market Size & Estimates, by Vertical, 2019–2027

9.2.6. Canada

9.2.6.1. Market Size & Estimates, by Process Type, 2019–2027

9.2.6.2. Market Size & Estimates, by Organization Size, 2019–2027

9.2.6.3. Market Size & Estimates, by Vertical, 2019–2027

9.2.7. Mexico

9.2.7.1. Market Size & Estimates, by Process Type, 2019–2027

9.2.7.2. Market Size & Estimates, by Organization Size, 2019–2027

9.2.7.3. Market Size & Estimates, by Vertical, 2019–2027

9.3. Europe

9.3.1. Market Size & Estimates, by Country, 2019–2027

9.3.2. Market Size & Estimates, by Process Type, 2019–2027

9.3.3. Market Size & Estimates, by Organization Size, 2019–2027

9.3.4. Market Size & Estimates, by Vertical, 2019–2027

9.3.5. Germany

9.3.5.1. Market Size & Estimates, by Process Type, 2019–2027

9.3.5.2. Market Size & Estimates, by Organization Size, 2019–2027

9.3.5.3. Market Size & Estimates, by Vertical, 2019–2027

9.3.6. UK

9.3.6.1. Market Size & Estimates, by Process Type, 2019–2027

9.3.6.2. Market Size & Estimates, by Organization Size, 2019–2027

9.3.6.3. Market Size & Estimates, by Vertical, 2019–2027

9.3.7. France

9.3.7.1. Market Size & Estimates, by Process Type, 2019–2027

9.3.7.2. Market Size & Estimates, by Organization Size, 2019–2027

9.3.7.3. Market Size & Estimates, by Vertical, 2019–2027

9.3.8. Rest of Europe

9.3.8.1. Market Size & Estimates, by Process Type, 2019–2027

9.3.8.2. Market Size & Estimates, by Organization Size, 2019–2027

9.3.8.3. Market Size & Estimates, by Vertical, 2019–2027

9.4. Asia-Pacific

9.4.1. Market Size & Estimates, by Country, 2019–2027

9.4.2. Market Size & Estimates, by Process Type, 2019–2027

9.4.3. Market Size & Estimates, by Organization Size, 2019–2027

9.4.4. Market Size & Estimates, by Vertical, 2019–2027

9.4.5. China

9.4.5.1. Market Size & Estimates, by Process Type, 2019–2027

9.4.5.2. Market Size & Estimates, by Organization Size, 2019–2027

9.4.5.3. Market Size & Estimates, by Vertical, 2019–2027

9.4.6. Japan

9.4.6.1. Market Size & Estimates, by Process Type, 2019–2027

9.4.6.2. Market Size & Estimates, by Organization Size, 2019–2027

9.4.6.3. Market Size & Estimates, by Vertical, 2019–2027

9.4.7. India

9.4.7.1. Market Size & Estimates, by Process Type, 2019–2027

9.4.7.2. Market Size & Estimates, by Organization Size, 2019–2027

9.4.7.3. Market Size & Estimates, by Vertical, 2019–2027

9.4.8. Rest of Asia-Pacific

9.4.8.1. Market Size & Estimates, by Process Type, 2019–2027

9.4.8.2. Market Size & Estimates, by Organization Size, 2019–2027

9.4.8.3. Market Size & Estimates, by Vertical, 2019–2027

9.5. Middle East & Africa

9.5.1. Market Size & Estimates, by Process Type, 2019–2027

9.5.2. Market Size & Estimates, by Organization Size, 2019–2027

9.5.3. Market Size & Estimates, by Vertical, 2019–2027

9.6. South America

9.6.1. Market Size & Estimates, by Process Type, 2019–2027

9.6.2. Market Size & Estimates, by Organization Size, 2019–2027

9.6.3. Market Size & Estimates, by Vertical, 2019–2027

10. COMPETITIVE LANDSCAPE

10.1. Introduction

10.2. KeyPlayersMarket Share Analysis, 2020 (%)

10.3. Competitive Benchmarking

10.4. Competitor Dashboard

10.5. Major Growth Strategy in the market

10.6. Key Developments & Growth Strategies

10.6.1. Product Developments

10.6.2. Mergers & Acquisitions

10.6.3. Contracts & Agreements

11. COMPANY PROFILES

11.1. Capgemini (France)

11.1.1. Company Overview

11.1.2. Financial Overview

11.1.3. Products/Services/Solutions Offered

11.1.4. Key Developments

11.1.5. SWOT Analysis

11.1.6. Key Strategies

11.2. Cognizant (US)

11.2.1. Company Overview

11.2.2. Financial Overview

11.2.3. Products/Services/Solutions Offered

11.2.4. Key Developments

11.2.5. SWOT Analysis

11.2.6. Key Strategies

11.3. IBM Corporation (US)

11.3.1. Company Overview

11.3.2. Financial Overview

11.3.3. Products/Services/Solutions Offered

11.3.4. Key Developments

11.3.5. SWOT Analysis

11.3.6. Key Strategies

11.4. Wipro Limited (India)

11.4.1. Company Overview

11.4.2. Financial Overview

11.4.3. Products/Services/Solutions Offered

11.4.4. Key Developments

11.4.5. SWOT Analysis

11.4.6. Key Strategies

11.5. NTT DATA, Inc. (Japan)

11.5.1. Company Overview

11.5.2. Financial Overview

11.5.3. Products/Services/Solutions Offered

11.5.4. Key Developments

11.5.5. SWOT Analysis

11.5.6. Key Strategies

11.6. Swiss Post Solutions Limited (Switzerland)

11.6.1. Company Overview

11.6.2. Financial Overview

11.6.3. Products/Services/Solutions Offered

11.6.4. Key Developments

11.6.5. SWOT Analysis

11.6.6. Key Strategies

11.7. Entercoms (US)

11.7.1. Company Overview

11.7.2. Financial Overview

11.7.3. Products/Services/Solutions Offered

11.7.4. Key Developments

11.7.5. SWOT Analysis

11.7.6. Key Strategies

11.8. Avaloq (Switzerland)

11.8.1. Company Overview

11.8.2. Financial Overview

11.8.3. Products/Services/Solutions Offered

11.8.4. Key Developments

11.8.5. SWOT Analysis

11.8.6. Key Strategies

11.9. Conduent, Inc. (US)

11.9.1. Company Overview

11.9.2. Financial Overview

11.9.3. Products/Services/Solutions Offered

11.9.4. Key Developments

11.9.5. SWOT Analysis

11.9.6. Key Strategies

11.10. DXC Technology Company (US)

11.10.1. Company Overview

11.10.2. Financial Overview

11.10.3. Products/Services/Solutions Offered

11.10.4. Key Developments

11.10.5. SWOT Analysis

11.10.6. Key Strategies

11.11. Tech Mahindra Limited (India)

11.11.1. Company Overview

11.11.2. Financial Overview

11.11.3. Products/Services/Solutions Offered

11.11.4. Key Developments

11.11.5. SWOT Analysis

11.11.6. Key Strategies

11.12. Celegence LLC (US)

11.12.1. Company Overview

11.12.2. Financial Overview

11.12.3. Products/Services/Solutions Offered

11.12.4. Key Developments

11.12.5. SWOT Analysis

11.12.6. Key Strategies

11.13. Flatworld Solutions Pvt. Ltd. (India)

11.13.1. Company Overview

11.13.2. Financial Overview

11.13.3. Products/Services/Solutions Offered

11.13.4. Key Developments

11.13.5. SWOT Analysis

11.13.6. Key Strategies

11.14. Tata Consultancy Services Limited (India)

11.14.1. Company Overview

11.14.2. Financial Overview

11.14.3. Products/Services/Solutions Offered

11.14.4. Key Developments

11.14.5. SWOT Analysis

11.14.6. Key Strategies

11.15. Business Connexion (Pty) Ltd. (South Africa)

11.15.1. Company Overview

11.15.2. Financial Overview

11.15.3. Products/Services/Solutions Offered

11.15.4. Key Developments

11.15.5. SWOT Analysis

11.15.6. Key Strategies

LIST OF TABLES

TABLE 1 LIST OF ASSUMPTIONS

TABLE 2 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 3 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 4 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 5 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY REGION, 2019–2027 (USD MILLION)

TABLE 6 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)

TABLE 7 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 8 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 9 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 10 US: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 11 US: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 12 US: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 13 CANADA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 14 CANADA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 15 CANADA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 16 MEXICO: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 17 MEXICO: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 18 MEXICO: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 19 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)

TABLE 20 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 21 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 22 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 23 UK: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 24 UK: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 25 UK: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 26 GERMANY: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 27 GERMANY: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 28 GERMANY: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 29 FRANCE: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 30 FRANCE: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 31 FRANCE: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 32 REST OF EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 33 REST OF EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 34 REST OF EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 35 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)

TABLE 36 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 37 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 38 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 39 CHINA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 40 CHINA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 41 CHINA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 42 INDIA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 43 INDIA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 44 INDIA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 45 JAPAN: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 46 JAPAN: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 47 JAPAN: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 48 REST OF ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 49 REST OF ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 50 REST OF ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 51 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 52 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 53 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

TABLE 54 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

TABLE 55 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

TABLE 56 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)



LIST OF FIGURES

FIGURE 1 MARKET SYNOPSIS

FIGURE 2 RESEARCH PROCESS OF MRFR

FIGURE 3 TOP-DOWN & BOTTOM-UP APPROACH

FIGURE 4 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

FIGURE 5 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

FIGURE 6 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

FIGURE 7 GLOBAL BUSINESS PROCESS AS A SERVICE MARKET, BY REGION, 2019-2027 (USD MILLION)

FIGURE 8 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)

FIGURE 9 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

FIGURE 10 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

FIGURE 11 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

FIGURE 12 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)

FIGURE 13 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

FIGURE 14 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

FIGURE 15 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

FIGURE 16 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)

FIGURE 17 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

FIGURE 18 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

FIGURE 19 ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

FIGURE 20 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

FIGURE 21 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

FIGURE 22 MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)

FIGURE 23 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)

FIGURE 24 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)

FIGURE 25 SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)