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Business Process as a Service Market Share

ID: MRFR/ICT/9210-HCR
99 Pages
Ankit Gupta
October 2025

Business Process as a Service Market Research Report Information by Process Type (Human Resource Management, Finance & Accounting, Sales & Marketing, Data & Analytics, Customer Service & Support, Procurement & Supply Chain Management, Operations, and Others), Organization Size (Large, Small & Medium Enterprise), Vertical (BFSI, IT & Telecommunications, Manufacturing, Healthcare, Retail, Media & Entertainment, Government), and Region (North America, Europe, Asia-Pacific, Middle East & Africa, and South Amer... read more

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Market Share

Business Process as a Service Market Share Analysis

Businesses may use a variety of market share positioning tactics in the diversified environment provided by the business process as a service (BPaaS) market. Product differentiation is a popular strategy, with businesses highlighting the unique qualities and advantages of their BPaaS offerings. This might include emphasizing improved automation capabilities, simplified corporate procedures, or market-specific knowledge. Businesses want to make a name for themselves in the market and draw in customers who are searching for certain enhancements to their company processes by exhibiting these differentiators. Another important tactic is cost leadership, in which businesses concentrate on providing BPaaS products at a competitive cost. Offering affordable but effective business process solutions may help enterprises acquire market share and appeal to budget-conscious businesses. Another important factor is market segmentation, wherein businesses identify and target certain business sectors or industries with specialized BPaaS products. Businesses may place their goods to solve certain business difficulties and increase their market share inside niches by knowing the particular demands of various market groups. The BPaaS market is driven by innovation, as businesses are always looking to integrate state-of-the-art analytics, integration, and process automation capabilities. Companies may draw in tech-savvy clients and build a strong brand by keeping ahead of the curve and providing cutting-edge solutions. Alliances and partnerships are also crucial, as businesses work together with other technology suppliers, advisory services, or sector specialists to increase their market share. Companies may increase their market share and impact by partnering with complementary services and building strategic alliances that capitalize on each other's advantages. In the BPaaS market, market share positioning may be significantly impacted by Customer Experience and Support, two important elements. Businesses may draw and keep a wider clientele by emphasizing user-friendly interfaces, smooth deployment procedures, and attentive customer support, which will eventually boost their position in the BPaaS market. Businesses may expand their market share by fostering enduring connections and customer loyalty via the provision of excellent customer experiences. The positioning of market share is also significantly shaped by marketing and communication initiatives. Businesses take part in thought leadership material, targeted advertising, market events, and aggressive marketing and promotional campaigns. The objectives of these endeavors are to elevate awareness, cultivate brand identity, and forge a robust foothold within the BPaaS market. Through proficient communication of the benefits of their BPaaS solutions to the intended audience, businesses may impact procurement choices and get a competitive advantage.

Author
Ankit Gupta
Senior Research Analyst

Ankit Gupta is an analyst in market research industry in ICT and SEMI industry. With post-graduation in "Telecom and Marketing Management" and graduation in "Electronics and Telecommunication" vertical he is well versed with recent development in ICT industry as a whole. Having worked on more than 150+ reports including consultation for fortune 500 companies such as Microsoft and Rio Tinto in identifying solutions with respect to business problems his opinions are inclined towards mixture of technical and managerial aspects.

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FAQs

At what CAGR is the global business process as a service market predicted to grow during the forecast period?

The global business process as a service market is predicted to grow at a 16% CAGR between 2022-2030.

What will be the valuation of the global business process as a service market during the forecast period?

The global business process as a service market will touch USD 121.1 Billion by 2030.

Which region will lead the global business process as a service market?

North America will lead the global business process as a service market.

What are the key factors driving the global business process as a service market?

Increasing adoption of cloud-based services and rapid advances in technology are the key factors driving the global business process as a service market growth.

Who are the key contenders profiled in the global business process as a service market?

Key contenders profiled in the global business process as a service market include BM Corporation, Wipro Limited, NTT DATA, Inc, Swiss Post Solutions Limited, Entercoms, Avaloq, Conduent, Inc, DXC Technology Company, Tech Mahindra Limited (India), Celegence LLC, Flatworld Solutions Pvt. Ltd., Tata Consultancy Services Limited and Business Connexion (Pty) Ltd.

Market Summary

As per MRFR analysis, the Business Process as a Service Market Size was estimated at 32.4 USD Billion in 2024. The Business Process as a Service industry is projected to grow from 36.95 USD Billion in 2025 to 160.22 USD Billion by 2035, exhibiting a compound annual growth rate (CAGR) of 15.79 during the forecast period 2025 - 2035.

Key Market Trends & Highlights

The Business Process as a Service Market is experiencing robust growth driven by technological advancements and evolving customer needs.

  • The rise of automation is transforming operational workflows across various industries.
  • North America remains the largest market, while Asia-Pacific is emerging as the fastest-growing region in this sector.
  • Customer Service is the largest segment, whereas Sales and Marketing is witnessing the fastest growth in demand.
  • Increased demand for operational efficiency and advancements in technology are key drivers propelling market expansion.

Market Size & Forecast

2024 Market Size 32.4 (USD Billion)
2035 Market Size 160.22 (USD Billion)
CAGR (2025 - 2035) 15.79%
Largest Regional Market Share in 2024 North America

Major Players

<p>Accenture (IE), IBM (US), SAP (DE), Oracle (US), Cognizant (US), Genpact (US), Wipro (IN), TCS (IN), DXC Technology (US)</p>

Market Trends

The Business Process as a Service Market is currently experiencing a transformative phase, characterized by a growing inclination towards automation and digitalization. Organizations are increasingly recognizing the value of outsourcing non-core functions to specialized service providers, which allows them to focus on their primary business objectives. This shift is driven by the need for enhanced efficiency, cost reduction, and improved service delivery. As businesses navigate a complex landscape, the adoption of cloud-based solutions is becoming more prevalent, enabling seamless integration and scalability. Furthermore, the emphasis on data analytics and real-time insights is reshaping how companies approach their operational processes, fostering a culture of continuous improvement. In December 2025, the Business Process as a Service Market appears poised for further expansion, as technological advancements continue to evolve. The integration of artificial intelligence and machine learning into business processes is likely to enhance decision-making capabilities and optimize resource allocation. Additionally, the increasing demand for personalized customer experiences may drive organizations to adopt more flexible and responsive service models. As competition intensifies, businesses that leverage the agility and innovation offered by the Business Process as a Service Market may gain a competitive edge, positioning themselves for sustained growth in the future.

Rise of Automation

The Business Process as a Service Market is witnessing a notable rise in automation, as organizations seek to streamline operations and reduce manual intervention. This trend is likely to enhance productivity and minimize errors, allowing businesses to allocate resources more effectively.

Cloud Adoption

The shift towards cloud-based solutions is becoming increasingly prominent within the Business Process as a Service Market. This transition facilitates greater flexibility and scalability, enabling organizations to adapt to changing market demands and optimize their operational frameworks.

Focus on Data Analytics

There is a growing emphasis on data analytics within the Business Process as a Service Market. Companies are leveraging data-driven insights to inform decision-making processes, enhance customer experiences, and drive strategic initiatives.

Business Process as a Service Market Market Drivers

Focus on Cost Efficiency

Cost efficiency remains a pivotal driver in the Global Business Process as a Service Market Industry. Organizations are increasingly pressured to minimize expenses while maximizing output. By outsourcing business processes to service providers, companies can reduce overhead costs associated with maintaining in-house operations. This shift not only allows for better allocation of resources but also enables firms to focus on core competencies. The financial implications are substantial, as the market is projected to expand to 254.4 USD Billion by 2035, indicating a strong preference for cost-effective solutions that Business Process as a Service Market offers.

Market Growth Projections

The Global Business Process as a Service Market Industry is poised for substantial growth, with projections indicating a rise from 32.4 USD Billion in 2024 to 254.4 USD Billion by 2035. This trajectory suggests a compound annual growth rate of 20.61% from 2025 to 2035. Such growth is driven by various factors, including the increasing demand for automation, cost efficiency, and the integration of advanced technologies. The market's expansion reflects a broader trend towards outsourcing business processes, as organizations seek to enhance operational efficiency and focus on core competencies.

Rising Demand for Automation

The Global Business Process as a Service Market Industry experiences a notable surge in demand for automation solutions. Organizations are increasingly adopting automated processes to enhance efficiency and reduce operational costs. For instance, businesses are leveraging robotic process automation to streamline repetitive tasks, which can lead to significant time savings. This trend is reflected in the projected market growth, with the industry expected to reach 32.4 USD Billion in 2024. As companies seek to optimize their workflows, the adoption of Business Process as a Service Market is likely to accelerate, contributing to a robust compound annual growth rate of 20.61% from 2025 to 2035.

Globalization of Business Operations

The globalization of business operations significantly influences the Global Business Process as a Service Market Industry. As companies expand their reach across borders, they require scalable and flexible solutions to manage diverse operations effectively. Business Process as a Service Market enables organizations to standardize processes while accommodating local variations, thus facilitating smoother international operations. This adaptability is crucial for companies aiming to thrive in competitive global markets. The increasing need for such solutions is reflected in the market's projected growth, as it is expected to reach 32.4 USD Billion in 2024, highlighting the importance of globalization in driving demand for Business Process as a Service Market.

Integration of Advanced Technologies

The integration of advanced technologies such as artificial intelligence and machine learning is transforming the Global Business Process as a Service Market Industry. These technologies facilitate enhanced data analysis, predictive analytics, and decision-making processes, thereby improving overall service delivery. Companies that adopt these innovations can expect to see improved customer experiences and operational efficiencies. As the industry evolves, the incorporation of such technologies is likely to drive further growth, aligning with the anticipated market expansion to 254.4 USD Billion by 2035. This trend underscores the importance of technological advancement in shaping the future of business processes.

Regulatory Compliance and Risk Management

Regulatory compliance and risk management are critical drivers in the Global Business Process as a Service Market Industry. Organizations face increasing scrutiny from regulatory bodies, necessitating robust compliance frameworks. Business Process as a Service Market providers offer solutions that help companies navigate complex regulatory landscapes while minimizing risks associated with non-compliance. This is particularly relevant in industries such as finance and healthcare, where regulatory requirements are stringent. As businesses prioritize compliance, the demand for Business Process as a Service Market is expected to grow, contributing to the market's anticipated expansion to 254.4 USD Billion by 2035.

Market Segment Insights

By Application: Customer Service (Largest) vs. Sales and Marketing (Fastest-Growing)

<p>In the Business Process as a Service (BPaaS) market, the application segment showcases a diverse distribution of services that cater to various organizational needs. Customer Service has emerged as the largest segment, driven by the increasing demand for efficient customer interaction and engagement solutions. Following closely, Finance and Accounting, Human Resources, Supply Chain Management, and Sales and Marketing make up a significant share, each contributing to the overall functionality of business processes across industries. The growth trends in the BPaaS application segment indicate a robust uptick in digital transformation initiatives. Sales and Marketing is particularly noted for its rapid expansion, propelled by the surge in automation technology and data analytics. Meanwhile, sectors like Human Resources are leveraging BPaaS solutions to enhance recruitment processes, indicating a trend towards more streamlined and agile operations across functions.</p>

<p>Customer Service: Dominant vs. Sales and Marketing: Emerging</p>

<p>Customer Service stands out as the dominant player within the Business Process as a Service market, characterized by its comprehensive suite of solutions aimed at enhancing customer experiences and support operations. This segment effectively incorporates technology such as AI and machine learning to refine customer interactions, improve responsiveness, and streamline service delivery. On the other hand, Sales and Marketing is emerging rapidly as a potent segment, focusing on utilizing BPaaS to optimize campaign management, lead generation, and customer outreach efforts. The integration of analytics and automation in this area signifies its potential to transform traditional sales tactics into data-driven strategic approaches, making it a highly competitive and essential element in modern business practices.</p>

By Deployment Model: Public Cloud (Largest) vs. Hybrid Cloud (Fastest-Growing)

<p>The deployment model segment in the Business Process as a Service Market showcases a competitive landscape with Public Cloud holding the largest market share. This model is favored for its scalability and cost-effectiveness, catering to numerous businesses looking to streamline operations. Private Cloud also holds a notable presence, attracting enterprises needing enhanced security and control over their data. Conversely, Hybrid Cloud is rapidly gaining traction, blending the benefits of both public and private clouds while accommodating diverse operational needs. In terms of growth trends, the Hybrid Cloud model is emerging as the fastest-growing segment within the market as organizations strive for flexibility and continuity in service delivery. Demand for digital transformation initiatives further fuels this growth, as companies seek integrated solutions that enhance collaboration and efficiency. Factors such as advancements in cloud technology and increasing reliance on remote working also propel the Hybrid Cloud's expansion, while Public Cloud maintains steady growth due to its widespread adoption and ease of use.</p>

<p>Public Cloud (Dominant) vs. Hybrid Cloud (Emerging)</p>

<p>The Public Cloud deployment model is the dominant force in the Business Process as a Service Market, characterized by its ability to provide scalable resources on-demand at a minimal upfront cost. Organizations are increasingly drawn to this model due to the convenience of seamless integration, user-friendly interfaces, and a fast deployment process. Conversely, the Hybrid Cloud model is quickly emerging to meet the needs of enterprises seeking a balance between scalability and security. It allows businesses to leverage public and private cloud infrastructures, thereby facilitating smoother transitions and flexibility in managing workloads. Companies adopting the Hybrid Cloud approach benefit from tailored solutions that enhance productivity while ensuring compliance and governance across diverse environments.</p>

By Business Function: Core Business Processes (Largest) vs. Support Processes (Fastest-Growing)

<p>The Business Process as a Service (BPaaS) market exhibits varied distribution across its business functions. Core Business Processes dominate the market, reflecting the fundamental services that businesses rely on to operate efficiently. These processes form the backbone of operations, taking a substantial share of the market and ensuring that essential functionalities are covered without excessive costs. In contrast, Support Processes, while smaller in share, have emerged as the fastest-growing segment. This shift reflects increasing investment in ancillary services that enhance operational capabilities.</p>

<p>Core Business Processes (Dominant) vs. Support Processes (Emerging)</p>

<p>Core Business Processes are fundamental to the effective functioning of any business, encompassing essential operations such as finance, human resources, and customer service. Their dominance in the market is attributed to the necessity of these processes in driving business continuity and effectiveness. On the other hand, Support Processes, which include IT support, administrative tasks, and customer support functions, have recently garnered attention as emerging services within the BPaaS framework. Their rapid growth is driven by the increasing recognition of the importance of these services in optimizing operational efficiency and enhancing overall business performance, making them a vital consideration for businesses seeking a competitive edge.</p>

By Industry Vertical: Healthcare (Largest) vs. Retail (Fastest-Growing)

<p>In the Business Process as a Service (BPaaS) market, the Healthcare sector holds the largest share among various industry verticals, driven by the industry's increasing reliance on digital solutions to enhance operational efficiency and patient care. Retail, while smaller in share, is rapidly evolving, capitalizing on technology to improve customer experience and streamline processes, reflecting significant potential for growth in the upcoming years.</p>

<p>Healthcare: Dominant vs. Retail: Emerging</p>

<p>The Healthcare sector is a dominant player in the BPaaS market, characterized by a strong focus on compliance, data security, and operational efficiency. Healthcare organizations are increasingly adopting cloud-based services to manage patient data, ensuring seamless communication and enhanced patient care. Conversely, retail is emerging as a dynamic segment within BPaaS, focusing on innovative solutions to engage customers and automate operations. Retailers are rapidly adopting BPaaS to manage supply chains and enhance customer interactions, positioning themselves as agile and responsive to market demands.</p>

By Service Type: Process Automation (Largest) vs. Business Analytics (Fastest-Growing)

<p>The Business Process as a Service (BPaaS) market is experiencing significant growth across various service types. Process Automation holds the largest share in the market, driven by organizations seeking efficiency through the automation of repetitive tasks. This segment is not only about reducing costs but also about enhancing speed and accuracy in operations. On the other hand, Business Analytics is emerging as the fastest-growing service within this market. Increasing data availability and the need for actionable insights are fueling the rapid expansion of this segment as businesses strive to leverage analytics for better decision-making.</p>

<p>Process Automation (Dominant) vs. Business Analytics (Emerging)</p>

<p>Process Automation has established itself as the dominant force in the Business Process as a Service market. It streamlines operations, reduces errors, and minimizes manual intervention, making it an invaluable tool for companies looking to improve operational efficiency. As firms invest in digital transformation, the demand for automation solutions continues to rise, solidifying its market position. Conversely, Business Analytics is an emerging segment that leverages data-driven insights to enhance business strategies. As organizations increasingly recognize the value of data, the analytics segment is witnessing innovation and growth, attracting businesses that aim to refine their operations and understand their markets better. Together, these segments reflect a robust landscape of technological advancement.</p>

Get more detailed insights about Business Process as a Service Market Research Report—Global Forecast till 2035

Regional Insights

North America : Market Leader in Innovation

North America continues to lead the Business Process as a Service (BPaaS) market, holding a significant share of 16.2 in 2024. The region's growth is driven by rapid technological advancements, increasing demand for automation, and a strong focus on digital transformation. Regulatory support for cloud-based solutions further catalyzes market expansion, as businesses seek to enhance operational efficiency and reduce costs. The competitive landscape is robust, with key players like IBM, Oracle, and Accenture dominating the market. The U.S. remains the largest contributor, supported by a strong IT infrastructure and a skilled workforce. Companies are increasingly adopting BPaaS solutions to streamline operations and improve customer experiences, positioning North America as a hub for innovation in this sector.

Europe : Emerging Market with Growth Potential

Europe's Business Process as a Service market is poised for growth, with a market size of 8.1 in 2024. The region is witnessing a strategic shift towards digital solutions, driven by regulatory frameworks that encourage cloud adoption and data protection. The increasing need for operational efficiency and cost reduction among enterprises is propelling demand for BPaaS, making it a key area of focus for businesses across various sectors. Leading countries such as Germany, the UK, and France are at the forefront of this transformation, with a competitive landscape featuring major players like SAP and Cognizant. The European market is characterized by a diverse range of service offerings, catering to different industries. As organizations embrace digital transformation, the BPaaS market is expected to expand significantly, supported by favorable regulations and technological advancements.

Asia-Pacific : Rapid Growth in Emerging Economies

The Asia-Pacific region is experiencing a surge in the Business Process as a Service market, with a size of 6.0 in 2024. This growth is fueled by increasing digitalization, a rising number of startups, and government initiatives promoting technology adoption. Countries like India and China are leading the charge, with a strong focus on enhancing operational efficiency and customer engagement through BPaaS solutions. The region's diverse economic landscape presents unique opportunities for growth. Key players such as Wipro and TCS are capitalizing on this trend, offering tailored solutions to meet the specific needs of local markets. The competitive environment is intensifying as more companies recognize the benefits of outsourcing business processes. As the region continues to embrace digital transformation, the BPaaS market is expected to flourish, driven by innovation and strategic partnerships.

Middle East and Africa : Emerging Frontier for BPaaS

The Middle East and Africa (MEA) region is emerging as a frontier for the Business Process as a Service market, with a market size of 2.0 in 2024. The growth is driven by increasing investments in technology and a rising demand for efficient business solutions. Governments in the region are actively promoting digital transformation initiatives, which are crucial for enhancing operational capabilities and attracting foreign investments. Countries like the UAE and South Africa are leading the way, with a growing number of enterprises adopting BPaaS to streamline operations. The competitive landscape is evolving, with both local and international players entering the market. As businesses in the MEA region recognize the value of BPaaS, the market is expected to expand, supported by favorable regulatory environments and increasing technological adoption.

Key Players and Competitive Insights

The Business Process as a Service Market is currently characterized by a dynamic competitive landscape, driven by the increasing demand for operational efficiency and digital transformation across various sectors. Major players such as Accenture (IE), IBM (US), and SAP (DE) are strategically positioning themselves through innovation and partnerships, which collectively shape the competitive environment. Accenture (IE) focuses on integrating advanced technologies into its service offerings, while IBM (US) emphasizes its cloud-based solutions to enhance business agility. SAP (DE) is leveraging its extensive enterprise resource planning (ERP) capabilities to provide comprehensive business process solutions, thereby reinforcing its market presence.

The market structure appears moderately fragmented, with key players employing various business tactics to optimize their operations. Localizing services and enhancing supply chain efficiencies are common strategies among these companies. The collective influence of these major players fosters a competitive atmosphere where agility and responsiveness to market demands are paramount. This competitive structure allows for a diverse range of offerings, catering to the unique needs of different industries.

In November 2025, Accenture (IE) announced a strategic partnership with a leading AI firm to enhance its Business Process as a Service offerings. This collaboration aims to integrate AI-driven analytics into business processes, thereby improving decision-making and operational efficiency for clients. The strategic importance of this move lies in Accenture's commitment to staying at the forefront of technological advancements, which is likely to attract new clients seeking innovative solutions.

In October 2025, IBM (US) launched a new suite of cloud-based business process solutions designed to streamline operations for mid-sized enterprises. This initiative reflects IBM's focus on expanding its market reach and providing tailored solutions that address the specific challenges faced by smaller organizations. The launch is significant as it positions IBM to capture a growing segment of the market that is increasingly reliant on cloud technologies for operational efficiency.

In September 2025, SAP (DE) unveiled an upgraded version of its Business Process Management platform, incorporating enhanced automation features. This upgrade is indicative of SAP's strategy to maintain its competitive edge by continuously improving its offerings. The emphasis on automation aligns with current market trends, where businesses are seeking to reduce manual processes and increase efficiency.

As of December 2025, the competitive trends in the Business Process as a Service Market are heavily influenced by digitalization, sustainability, and the integration of AI technologies. Strategic alliances among key players are shaping the landscape, fostering innovation and collaboration. Looking ahead, competitive differentiation is likely to evolve, with a shift from price-based competition to a focus on technological innovation and supply chain reliability. Companies that can effectively leverage these trends will likely secure a stronger foothold in the market.

Key Companies in the Business Process as a Service Market market include

Industry Developments

Future Outlook

Business Process as a Service Market Future Outlook

<p>The Business Process as a Service Market is projected to grow at a 15.79% CAGR from 2024 to 2035, driven by digital transformation, cost efficiency, and scalability.</p>

New opportunities lie in:

  • <p>Integration of AI-driven analytics for process optimization</p>
  • <p>Development of industry-specific BPaas solutions</p>
  • <p>Expansion into emerging markets with tailored service offerings</p>

<p>By 2035, the market is expected to be robust, reflecting substantial growth and innovation.</p>

Market Segmentation

Business Process as a Service Market Application Outlook

  • Customer Service
  • Finance and Accounting
  • Human Resources
  • Supply Chain Management
  • Sales and Marketing

Business Process as a Service Market Service Type Outlook

  • Process Automation
  • Business Analytics
  • Consulting Services
  • Integration Services

Business Process as a Service Market Deployment Model Outlook

  • Public Cloud
  • Private Cloud
  • Hybrid Cloud
  • On-Premises

Business Process as a Service Market Business Function Outlook

  • Core Business Processes
  • Support Processes
  • Management Processes
  • Operational Processes

Business Process as a Service Market Industry Vertical Outlook

  • Healthcare
  • Retail
  • Manufacturing
  • Telecommunications

Report Scope

MARKET SIZE 202432.4(USD Billion)
MARKET SIZE 202536.95(USD Billion)
MARKET SIZE 2035160.22(USD Billion)
COMPOUND ANNUAL GROWTH RATE (CAGR)15.79% (2024 - 2035)
REPORT COVERAGERevenue Forecast, Competitive Landscape, Growth Factors, and Trends
BASE YEAR2024
Market Forecast Period2025 - 2035
Historical Data2019 - 2024
Market Forecast UnitsUSD Billion
Key Companies ProfiledAccenture (IE), IBM (US), SAP (DE), Oracle (US), Cognizant (US), Genpact (US), Wipro (IN), TCS (IN), DXC Technology (US)
Segments CoveredApplication, Deployment Model, Business Function, Industry Vertical, Service Type
Key Market OpportunitiesIntegration of artificial intelligence enhances efficiency in the Business Process as a Service Market.
Key Market DynamicsRising demand for automation drives competitive dynamics in the Business Process as a Service market.
Countries CoveredNorth America, Europe, APAC, South America, MEA

FAQs

At what CAGR is the global business process as a service market predicted to grow during the forecast period?

The global business process as a service market is predicted to grow at a 16% CAGR between 2022-2030.

What will be the valuation of the global business process as a service market during the forecast period?

The global business process as a service market will touch USD 121.1 Billion by 2030.

Which region will lead the global business process as a service market?

North America will lead the global business process as a service market.

What are the key factors driving the global business process as a service market?

Increasing adoption of cloud-based services and rapid advances in technology are the key factors driving the global business process as a service market growth.

Who are the key contenders profiled in the global business process as a service market?

Key contenders profiled in the global business process as a service market include BM Corporation, Wipro Limited, NTT DATA, Inc, Swiss Post Solutions Limited, Entercoms, Avaloq, Conduent, Inc, DXC Technology Company, Tech Mahindra Limited (India), Celegence LLC, Flatworld Solutions Pvt. Ltd., Tata Consultancy Services Limited and Business Connexion (Pty) Ltd.

  1. EXECUTIVE SUMMARY
    1. Market Attractiveness
    2. Analysis
  2. GlobalBusiness Process as A Service Market, by Process Type
    1. byOrganization Size
  3. Global Business Process as A Service Market,
  4. GlobalBusiness Process as A Service Market, by Vertical
    1. by Region
  5. GlobalBusiness Process as A Service Market,
  6. MARKET INTRODUCTION
    1. Definition
    2. Scope of the Study
    3. Market Structure
  7. RESEARCH METHODOLOGY
    1. Research Process
    2. Primary Research
    3. Secondary Research
    4. Market Size Estimation
    5. List of Assumptions
  8. MARKET DYNAMICS
    1. Introduction
    2. Drivers
    3. Increasing adoption of cloud-based services
    4. professionals
    5. Restraints
    6. Rising concern over data privacy and security
    7. providers
    8. Impact on IT industry
    9. Impact on end-use verticals
  9. Need for business process optimization
  10. Access to skilled
    1. Opportunities
      1. Rapid advancements in technology
    2. Challenges
      1. Lack of awareness
    3. Impact of COVID-19
      1. Impact on BPaaS
  11. MARKET FACTOR ANALYSIS
    1. Value Chain Analysis/Supply Chain Analysis
    2. Porter’s Five
      1. Bargaining Power of Buyers
      2. Threat of New Entrants
      3. Threat of Substitutes
      4. Intensity of Rivalry
    3. Forces Model
    4. Bargaining Power of Suppliers
  12. GLOBALBUSINESS PROCESS AS A SERVICE MARKET, BY
    1. PROCESS TYPE
    2. Introduction
    3. Human Resource Management
    4. Finance & Accounting
    5. Sales & Marketing
    6. Data & Analytics
    7. Customer Service & Support
    8. Procurement & Supply
    9. Chain Management
    10. Operations
    11. Others
  13. GLOBAL
    1. BUSINESS PROCESS AS A SERVICE MARKET, BYORGANIZATION SIZE
    2. Introduction
    3. Large Enterprise
    4. Small & Medium Enterprise
  14. GLOBALBUSINESS PROCESS AS
  15. A SERVICE MARKET, BY VERTICAL
    1. Introduction
    2. BFSI
    3. IT & Telecommunications
    4. Manufacturing
    5. Healthcare
    6. Retail
    7. Media & Entertainment
    8. Government
    9. Others
  16. GLOBALBUSINESS PROCESS AS A SERVICE MARKET, BY
    1. REGION
    2. Overview
    3. North America
  17. Market Size & Estimates, by Country, 2019–2027
  18. Market Size & Estimates, by Process Type,
  19. Market Size & Estimates, by Organization Size, 2019–2027
    1. by Vertical, 2019–2027
  20. Market Size & Estimates,
  21. US
  22. Market Size & Estimates, by Process Type, 2019–2027
    1. by Organization Size, 2019–2027
    2. & Estimates, by Process Type, 2019–2027
    3. Size, 2019–2027
  23. Market Size & Estimates,
  24. Market Size & Estimates, by Vertical, 2019–2027
  25. Canada
  26. Market Size
  27. Market Size & Estimates, by Organization
  28. Market Size & Estimates, by Vertical, 2019–2027
    1. Type, 2019–2027
  29. Mexico
  30. Market Size & Estimates, by Process
  31. Market Size & Estimates, by Organization Size, 2019–2027
    1. by Vertical, 2019–2027
    2. Estimates, by Process Type, 2019–2027
    3. Size, 2019–2027
  32. Market Size & Estimates,
    1. Europe
      1. Market Size & Estimates, by Country, 2019–2027
      2. Market Size &
      3. Market Size & Estimates, by Organization
  33. Market Size & Estimates, by Vertical, 2019–2027
    1. Type, 2019–2027
  34. Germany
  35. Market Size & Estimates, by Process
  36. Market Size & Estimates, by Organization Size, 2019–2027
    1. by Vertical, 2019–2027
  37. Market Size & Estimates,
  38. UK
  39. Market Size & Estimates, by Process Type, 2019–2027
    1. by Organization Size, 2019–2027
    2. & Estimates, by Process Type, 2019–2027
    3. Size, 2019–2027
  40. Market Size & Estimates,
  41. Market Size & Estimates, by Vertical, 2019–2027
  42. France
  43. Market Size
  44. Market Size & Estimates, by Organization
  45. Market Size & Estimates, by Vertical, 2019–2027
    1. Type, 2019–2027
  46. Rest of Europe
  47. Market Size & Estimates, by Process
  48. Market Size & Estimates, by Organization Size, 2019–2027
    1. by Vertical, 2019–2027
    2. Estimates, by Process Type, 2019–2027
    3. Size, 2019–2027
  49. Market Size & Estimates,
    1. Asia-Pacific
      1. Market Size & Estimates, by Country, 2019–2027
      2. Market Size &
      3. Market Size & Estimates, by Organization
  50. Market Size & Estimates, by Vertical, 2019–2027
    1. Type, 2019–2027
  51. China
  52. Market Size & Estimates, by Process
  53. Market Size & Estimates, by Organization Size, 2019–2027
    1. by Vertical, 2019–2027
    2. & Estimates, by Organization Size, 2019–2027
    3. India
  54. Market Size & Estimates,
  55. Japan
  56. Market Size & Estimates, by Process Type, 2019–2027
  57. Market Size
  58. Market Size & Estimates, by Vertical,
  59. Market Size & Estimates, by Process Type, 2019–2027
    1. by Organization Size, 2019–2027
    2. & Estimates, by Process Type, 2019–2027
    3. Size, 2019–2027
  60. Market Size & Estimates,
  61. Market Size & Estimates, by Vertical, 2019–2027
  62. Rest of Asia-Pacific
  63. Market Size
  64. Market Size & Estimates, by Organization
  65. Market Size & Estimates, by Vertical, 2019–2027
    1. Middle East & Africa
      1. Market Size & Estimates, by Process Type,
  66. Market Size & Estimates, by Organization Size, 2019–2027
    1. by Vertical, 2019–2027
    2. Estimates, by Organization Size, 2019–2027
  67. Market Size & Estimates,
    1. South America
      1. Market Size & Estimates, by Process Type, 2019–2027
      2. Market Size &
      3. Market Size & Estimates, by Vertical,
  68. COMPETITIVE LANDSCAPE
    1. Introduction
    2. KeyPlayersMarket Share Analysis, 2020 (%)
    3. Competitive Benchmarking
    4. Competitor Dashboard
    5. Major Growth Strategy
      1. Product Developments
      2. Mergers & Acquisitions
      3. Contracts & Agreements
    6. in the market
    7. Key Developments & Growth Strategies
  69. COMPANY PROFILES
    1. Capgemini (France)
      1. Company Overview
      2. Financial Overview
      3. Products/Services/Solutions
      4. Key Developments
      5. SWOT Analysis
      6. Key Strategies
    2. Offered
    3. Key Developments
    4. SWOT Analysis
    5. Key Strategies
    6. Cognizant (US)
    7. Company Overview
    8. Financial Overview
    9. Products/Services/Solutions Offered
    10. IBM Corporation (US)
      1. Company Overview
      2. Financial Overview
      3. Products/Services/Solutions Offered
      4. Key Developments
      5. SWOT Analysis
      6. Key Strategies
    11. Wipro Limited (India)
      1. Company Overview
      2. Financial Overview
      3. Products/Services/Solutions
      4. Key Developments
      5. SWOT Analysis
      6. Key Strategies
    12. Offered
    13. Key Developments
    14. SWOT Analysis
    15. Key Strategies
    16. NTT DATA, Inc. (Japan)
    17. Company Overview
    18. Financial Overview
    19. Products/Services/Solutions Offered
    20. Swiss Post Solutions Limited (Switzerland)
      1. Company Overview
      2. Financial Overview
      3. Products/Services/Solutions
      4. Key Developments
      5. SWOT Analysis
      6. Key Strategies
    21. Offered
    22. Key Developments
    23. SWOT Analysis
    24. Key Strategies
    25. Entercoms (US)
    26. Company Overview
    27. Financial Overview
    28. Products/Services/Solutions Offered
    29. Avaloq (Switzerland)
      1. Company Overview
      2. Financial Overview
      3. Products/Services/Solutions Offered
      4. Key Developments
      5. SWOT Analysis
      6. Key Strategies
    30. Conduent, Inc.
      1. Key Developments
      2. SWOT Analysis
      3. Key Strategies
    31. (US)
    32. Company Overview
    33. Financial Overview
    34. Products/Services/Solutions Offered
    35. DXC Technology Company (US)
      1. Company Overview
      2. Financial Overview
      3. Products/Services/Solutions
      4. Company Overview
      5. Financial Overview
      6. Products/Services/Solutions Offered
      7. Key Developments
      8. SWOT Analysis
      9. Key Strategies
    36. Offered
    37. Key Developments
    38. SWOT Analysis
    39. Key Strategies
    40. Tech Mahindra Limited (India)
    41. Celegence LLC
      1. Key Developments
      2. SWOT Analysis
      3. Key Strategies
    42. (US)
    43. Company Overview
    44. Financial Overview
    45. Products/Services/Solutions Offered
    46. Flatworld Solutions Pvt. Ltd. (India)
      1. Company Overview
      2. Financial Overview
      3. Products/Services/Solutions
      4. Company Overview
      5. Financial Overview
      6. Products/Services/Solutions Offered
      7. Key Developments
      8. SWOT Analysis
      9. Key Strategies
    47. Offered
    48. Key Developments
    49. SWOT Analysis
    50. Key Strategies
    51. Tata Consultancy Services Limited (India)
    52. Business Connexion
      1. Company Overview
      2. Financial Overview
      3. Products/Services/Solutions Offered
      4. Key Developments
      5. SWOT Analysis
      6. Key Strategies
    53. (Pty) Ltd. (South Africa)
  70. LIST OF TABLES
  71. LIST OF ASSUMPTIONS
  72. GLOBAL BUSINESS
  73. PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  74. GLOBAL BUSINESS
  75. PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  76. GLOBAL BUSINESS
  77. PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  78. GLOBAL BUSINESS
  79. PROCESS AS A SERVICE MARKET, BY REGION, 2019–2027 (USD MILLION)
  80. NORTH AMERICA:
  81. BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)
  82. NORTH AMERICA:
  83. BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  84. NORTH AMERICA:
  85. BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD
    1. MILLION)
    2. TABLE
  86. NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027
    1. (USD MILLION)
    2. TABLE
  87. US: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD
    1. MILLION)
    2. TABLE
  88. US: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027
    1. (USD MILLION)
    2. TABLE
  89. US: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  90. CANADA: BUSINESS
  91. PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  92. CANADA: BUSINESS
  93. PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  94. CANADA: BUSINESS
  95. PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  96. MEXICO: BUSINESS
  97. PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  98. MEXICO: BUSINESS
  99. PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  100. MEXICO: BUSINESS
  101. PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  102. EUROPE: BUSINESS
  103. PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)
  104. EUROPE: BUSINESS
  105. PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  106. EUROPE: BUSINESS
  107. PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  108. EUROPE: BUSINESS
  109. PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  110. UK: BUSINESS
  111. PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  112. UK: BUSINESS
  113. PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  114. UK: BUSINESS
  115. PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  116. GERMANY: BUSINESS
  117. PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  118. GERMANY: BUSINESS
  119. PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  120. GERMANY: BUSINESS
  121. PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  122. FRANCE: BUSINESS
  123. PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  124. FRANCE: BUSINESS
  125. PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  126. FRANCE: BUSINESS
  127. PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  128. REST OF EUROPE:
  129. BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  130. REST OF EUROPE:
  131. BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD
    1. MILLION)
    2. TABLE
  132. REST OF EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027
    1. (USD MILLION)
    2. TABLE
  133. ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027
    1. (USD MILLION)
    2. TABLE
  134. ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027
    1. (USD MILLION)
    2. TABLE
  135. ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027
    1. (USD MILLION)
    2. TABLE
  136. ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027
    1. (USD MILLION)
    2. TABLE
  137. CHINA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027
    1. (USD MILLION)
    2. TABLE
  138. CHINA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027
    1. (USD MILLION)
    2. TABLE
  139. CHINA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD
    1. MILLION)
    2. TABLE
  140. INDIA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027
    1. (USD MILLION)
    2. TABLE
  141. INDIA: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027
    1. (USD MILLION)
    2. TABLE
  142. INDIA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD
    1. MILLION)
    2. TABLE
  143. JAPAN: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027
    1. (USD MILLION)
    2. TABLE
  144. JAPAN: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027
    1. (USD MILLION)
    2. TABLE
  145. JAPAN: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD
    1. MILLION)
    2. TABLE
  146. REST OF ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE,
  147. REST OF ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET,
    1. BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  148. REST OF ASIA-PACIFIC: BUSINESS PROCESS AS
  149. A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  150. MIDDLE EAST & AFRICA: BUSINESS PROCESS
  151. AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  152. MIDDLE EAST & AFRICA:
  153. BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD
    1. MILLION)
    2. TABLE
  154. MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL,
  155. SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS
    1. TYPE, 2019–2027 (USD MILLION)
  156. SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET,
    1. BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  157. SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE
  158. MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
    1.  
    2.  
  159. LIST OF FIGURES
  160. MARKET SYNOPSIS
  161. RESEARCH PROCESS OF MRFR
  162. TOP-DOWN & BOTTOM-UP APPROACH
  163. GLOBAL BUSINESS
  164. PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  165. GLOBAL BUSINESS
  166. PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  167. GLOBAL BUSINESS
  168. PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  169. GLOBAL BUSINESS
  170. PROCESS AS A SERVICE MARKET, BY REGION, 2019-2027 (USD MILLION)
  171. NORTH AMERICA: BUSINESS
  172. PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD MILLION)
  173. NORTH AMERICA:
  174. BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  175. NORTH AMERICA:
  176. BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD
    1. MILLION)
    2. FIGURE
  177. NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027
    1. (USD MILLION)
    2. FIGURE
  178. EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027 (USD
    1. MILLION)
    2. FIGURE
  179. EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027
    1. (USD MILLION)
    2. FIGURE
  180. EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027
    1. (USD MILLION)
    2. FIGURE
  181. EUROPE: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD
    1. MILLION)
    2. FIGURE
  182. ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY COUNTRY, 2019–2027
    1. (USD MILLION)
    2. FIGURE
  183. ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027
    1. (USD MILLION)
    2. FIGURE
  184. ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027
    1. (USD MILLION)
    2. FIGURE
  185. ASIA-PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027
    1. (USD MILLION)
    2. FIGURE
  186. MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET, BY PROCESS TYPE,
  187. MIDDLE EAST & AFRICA: BUSINESS PROCESS AS A SERVICE MARKET,
    1. BY ORGANIZATION SIZE, 2019–2027 (USD MILLION)
  188. MIDDLE EAST & AFRICA: BUSINESS PROCESS
  189. AS A SERVICE MARKET, BY VERTICAL, 2019–2027 (USD MILLION)
  190. SOUTH AMERICA: BUSINESS
  191. PROCESS AS A SERVICE MARKET, BY PROCESS TYPE, 2019–2027 (USD MILLION)
  192. SOUTH AMERICA:
  193. BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2019–2027 (USD
    1. MILLION)
    2. FIGURE
  194. SOUTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL, 2019–2027
    1. (USD MILLION)

Business Process as a Service Market Segmentation

Market Segmentation Overview

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  • Comprehensive analysis by multiple parameters
  • Regional and country-level breakdowns
  • Market size forecasts by segment
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