What is the current valuation of the US telecom outsourcing market?

The market valuation was $2750.0 Million in 2024. Read More

What is the projected market size for the US telecom outsourcing market by 2035?

The market is projected to reach $10360.0 Million by 2035. Read More

What is the expected CAGR for the US telecom outsourcing market during 2025 - 2035?

The expected CAGR is 12.81% during the forecast period. Read More

Which segment had the highest valuation in the US telecom outsourcing market in 2024?

Infrastructure Maintenance Outsourcing had the highest valuation at $1300.0 Million in 2024. Read More

What are the key players in the US telecom outsourcing market?

Key players include Accenture, Cognizant, TCS, Wipro, HCL Technologies, Teleperformance, Genpact, Alorica, and Sitel Group. Read More

How much was the Call Center Outsourcing segment valued in 2024?

The Call Center Outsourcing segment was valued at $550.0 Million in 2024. Read More

What is the projected valuation for the Managed Service segment by 2035?

The Managed Service segment is projected to reach $4200.0 Million by 2035. Read More

What was the valuation of the Finance and Accounting Outsourcing segment in 2024?

The Finance and Accounting Outsourcing segment was valued at $400.0 Million in 2024. Read More

How do large organizations compare to SMEs in terms of outsourcing valuation?

Large Organizations had a valuation of $2200.0 Million, compared to $550.0 Million for SMEs in 2024. Read More

What is the projected growth for the Professional Service segment by 2035?

The Professional Service segment is projected to grow to $6160.0 Million by 2035. Read More

US Telecom Outsourcing Market

ID: MRFR/ICT/11422-HCR

100 Pages

Nirmit Biswas

Last Updated: April 06, 2026

US Telecom Outsourcing Market Research Report By Outsourcing Type (Call Center Outsourcing, Finance and Accounting Outsourcing, Billing Operations Outsourcing, Infrastructure Maintenance Outsourcing), By Service (Managed Service, Professional Service) and By Organization Size (SMEs, Large Organizations) - Forecast to 2035

US Telecom Outsourcing Market Infographic

Summary Table of Contents Segmentation Download PDF

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1 SECTION I: EXECUTIVE SUMMARY AND KEY HIGHLIGHTS
1. 1.1 EXECUTIVE SUMMARY
  1. 1.1.1 Market Overview
  2. 1.1.2 Key Findings
  3. 1.1.3 Market Segmentation
  4. 1.1.4 Competitive Landscape
  5. 1.1.5 Challenges and Opportunities
  6. 1.1.6 Future Outlook
2 SECTION II: SCOPING, METHODOLOGY AND MARKET STRUCTURE
1. 2.1 MARKET INTRODUCTION
  1. 2.1.1 Definition
  2. 2.1.2 Scope of the study
    1. 2.1.2.1 Research Objective
    2. 2.1.2.2 Assumption
    3. 2.1.2.3 Limitations
2. 2.2 RESEARCH METHODOLOGY
  1. 2.2.1 Overview
  2. 2.2.2 Data Mining
  3. 2.2.3 Secondary Research
  4. 2.2.4 Primary Research
    1. 2.2.4.1 Primary Interviews and Information Gathering Process
    2. 2.2.4.2 Breakdown of Primary Respondents
  5. 2.2.5 Forecasting Model
  6. 2.2.6 Market Size Estimation
    1. 2.2.6.1 Bottom-Up Approach
    2. 2.2.6.2 Top-Down Approach
  7. 2.2.7 Data Triangulation
  8. 2.2.8 Validation
3 SECTION III: QUALITATIVE ANALYSIS
1. 3.1 MARKET DYNAMICS
  1. 3.1.1 Overview
  2. 3.1.2 Drivers
  3. 3.1.3 Restraints
  4. 3.1.4 Opportunities
2. 3.2 MARKET FACTOR ANALYSIS
  1. 3.2.1 Value chain Analysis
  2. 3.2.2 Porter's Five Forces Analysis
    1. 3.2.2.1 Bargaining Power of Suppliers
    2. 3.2.2.2 Bargaining Power of Buyers
    3. 3.2.2.3 Threat of New Entrants
    4. 3.2.2.4 Threat of Substitutes
    5. 3.2.2.5 Intensity of Rivalry
  3. 3.2.3 COVID-19 Impact Analysis
    1. 3.2.3.1 Market Impact Analysis
    2. 3.2.3.2 Regional Impact
    3. 3.2.3.3 Opportunity and Threat Analysis
4 SECTION IV: QUANTITATIVE ANALYSIS
1. 4.1 Information and Communications Technology, BY Outsourcing Type (USD Million)
  1. 4.1.1 Call Center Outsourcing
  2. 4.1.2 Finance and Accounting Outsourcing
  3. 4.1.3 Billing Operations Outsourcing
  4. 4.1.4 Infrastructure Maintenance Outsourcing
2. 4.2 Information and Communications Technology, BY Service (USD Million)
  1. 4.2.1 Managed Service
  2. 4.2.2 Professional Service
3. 4.3 Information and Communications Technology, BY Organization Size (USD Million)
  1. 4.3.1 SMEs
  2. 4.3.2 Large Organizations
5 SECTION V: COMPETITIVE ANALYSIS
1. 5.1 Competitive Landscape
  1. 5.1.1 Overview
  2. 5.1.2 Competitive Analysis
  3. 5.1.3 Market share Analysis
  4. 5.1.4 Major Growth Strategy in the Information and Communications Technology
  5. 5.1.5 Competitive Benchmarking
  6. 5.1.6 Leading Players in Terms of Number of Developments in the Information and Communications Technology
  7. 5.1.7 Key developments and growth strategies
    1. 5.1.7.1 New Product Launch/Service Deployment
    2. 5.1.7.2 Merger & Acquisitions
    3. 5.1.7.3 Joint Ventures
  8. 5.1.8 Major Players Financial Matrix
    1. 5.1.8.1 Sales and Operating Income
    2. 5.1.8.2 Major Players R&D Expenditure. 2023
2. 5.2 Company Profiles
  1. 5.2.1 Accenture (IE)
    1. 5.2.1.1 Financial Overview
    2. 5.2.1.2 Products Offered
    3. 5.2.1.3 Key Developments
    4. 5.2.1.4 SWOT Analysis
    5. 5.2.1.5 Key Strategies
  2. 5.2.2 Cognizant (US)
    1. 5.2.2.1 Financial Overview
    2. 5.2.2.2 Products Offered
    3. 5.2.2.3 Key Developments
    4. 5.2.2.4 SWOT Analysis
    5. 5.2.2.5 Key Strategies
  3. 5.2.3 TCS (IN)
    1. 5.2.3.1 Financial Overview
    2. 5.2.3.2 Products Offered
    3. 5.2.3.3 Key Developments
    4. 5.2.3.4 SWOT Analysis
    5. 5.2.3.5 Key Strategies
  4. 5.2.4 Wipro (IN)
    1. 5.2.4.1 Financial Overview
    2. 5.2.4.2 Products Offered
    3. 5.2.4.3 Key Developments
    4. 5.2.4.4 SWOT Analysis
    5. 5.2.4.5 Key Strategies
  5. 5.2.5 HCL Technologies (IN)
    1. 5.2.5.1 Financial Overview
    2. 5.2.5.2 Products Offered
    3. 5.2.5.3 Key Developments
    4. 5.2.5.4 SWOT Analysis
    5. 5.2.5.5 Key Strategies
  6. 5.2.6 Teleperformance (FR)
    1. 5.2.6.1 Financial Overview
    2. 5.2.6.2 Products Offered
    3. 5.2.6.3 Key Developments
    4. 5.2.6.4 SWOT Analysis
    5. 5.2.6.5 Key Strategies
  7. 5.2.7 Genpact (US)
    1. 5.2.7.1 Financial Overview
    2. 5.2.7.2 Products Offered
    3. 5.2.7.3 Key Developments
    4. 5.2.7.4 SWOT Analysis
    5. 5.2.7.5 Key Strategies
  8. 5.2.8 Alorica (US)
    1. 5.2.8.1 Financial Overview
    2. 5.2.8.2 Products Offered
    3. 5.2.8.3 Key Developments
    4. 5.2.8.4 SWOT Analysis
    5. 5.2.8.5 Key Strategies
  9. 5.2.9 Sitel Group (US)
    1. 5.2.9.1 Financial Overview
    2. 5.2.9.2 Products Offered
    3. 5.2.9.3 Key Developments
    4. 5.2.9.4 SWOT Analysis
    5. 5.2.9.5 Key Strategies
3. 5.3 Appendix
  1. 5.3.1 References
  2. 5.3.2 Related Reports
6 LIST OF FIGURES
1. 6.1 MARKET SYNOPSIS
2. 6.2 US MARKET ANALYSIS BY OUTSOURCING TYPE
3. 6.3 US MARKET ANALYSIS BY SERVICE
4. 6.4 US MARKET ANALYSIS BY ORGANIZATION SIZE
5. 6.5 KEY BUYING CRITERIA OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
6. 6.6 RESEARCH PROCESS OF MRFR
7. 6.7 DRO ANALYSIS OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
8. 6.8 DRIVERS IMPACT ANALYSIS: INFORMATION AND COMMUNICATIONS TECHNOLOGY
9. 6.9 RESTRAINTS IMPACT ANALYSIS: INFORMATION AND COMMUNICATIONS TECHNOLOGY
10. 6.10 SUPPLY / VALUE CHAIN: INFORMATION AND COMMUNICATIONS TECHNOLOGY
11. 6.11 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY OUTSOURCING TYPE, 2024 (% SHARE)
12. 6.12 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY OUTSOURCING TYPE, 2024 TO 2035 (USD Million)
13. 6.13 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY SERVICE, 2024 (% SHARE)
14. 6.14 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY SERVICE, 2024 TO 2035 (USD Million)
15. 6.15 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY ORGANIZATION SIZE, 2024 (% SHARE)
16. 6.16 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY ORGANIZATION SIZE, 2024 TO 2035 (USD Million)
17. 6.17 BENCHMARKING OF MAJOR COMPETITORS
7 LIST OF TABLES
1. 7.1 LIST OF ASSUMPTIONS
7.1.1
1. 7.2 US MARKET SIZE ESTIMATES; FORECAST
  1. 7.2.1 BY OUTSOURCING TYPE, 2025-2035 (USD Million)
  2. 7.2.2 BY SERVICE, 2025-2035 (USD Million)
  3. 7.2.3 BY ORGANIZATION SIZE, 2025-2035 (USD Million)
2. 7.3 PRODUCT LAUNCH/PRODUCT DEVELOPMENT/APPROVAL
7.3.1
1. 7.4 ACQUISITION/PARTNERSHIP
7.4.1

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US Information and Communications Technology Market Segmentation

Information and Communications Technology By Outsourcing Type (USD Million, 2025-2035)

Call Center Outsourcing
Finance and Accounting Outsourcing
Billing Operations Outsourcing
Infrastructure Maintenance Outsourcing

Information and Communications Technology By Service (USD Million, 2025-2035)

Managed Service
Professional Service

Information and Communications Technology By Organization Size (USD Million, 2025-2035)

SMEs
Large Organizations

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