US Telecom Outsourcing Market

ID: MRFR/ICT/11422-HCR
100 Pages
Nirmit Biswas
Last Updated: April 06, 2026
US Telecom Outsourcing Market Research Report By Outsourcing Type (Call Center Outsourcing, Finance and Accounting Outsourcing, Billing Operations Outsourcing, Infrastructure Maintenance Outsourcing), By Service (Managed Service, Professional Service) and By Organization Size (SMEs, Large Organizations) - Forecast to 2035
US Telecom Outsourcing Market
Market Size
Forecast Period2025 - 2035
CAGR (2025 - 2035)12.81%
2024 Market Size$ 2,750 Million
2025 Market Size$ 3,102.27 Million
2035 Market Size$ 10,360 Million
Key Players
Accenture
Cognizant
TCS
Wipro
HCL Technologies
Teleperformance
Trends
  • Increased Focus on Customer Experience
  • Adoption of Advanced Technologies
  • Regulatory Compliance and Data Security
Opportunities
  • Increased Regulatory Pressures
  • Growing Demand for Cost Efficiency
  • Focus on Enhanced Customer Engagement
Summary Table of Contents Segmentation Download PDF
  1. 1 SECTION I: EXECUTIVE SUMMARY AND KEY HIGHLIGHTS
    1. 1.1 EXECUTIVE SUMMARY
      1. 1.1.1 Market Overview
      2. 1.1.2 Key Findings
      3. 1.1.3 Market Segmentation
      4. 1.1.4 Competitive Landscape
      5. 1.1.5 Challenges and Opportunities
      6. 1.1.6 Future Outlook
  2. 2 SECTION II: SCOPING, METHODOLOGY AND MARKET STRUCTURE
    1. 2.1 MARKET INTRODUCTION
      1. 2.1.1 Definition
      2. 2.1.2 Scope of the study
        1. 2.1.2.1 Research Objective
        2. 2.1.2.2 Assumption
        3. 2.1.2.3 Limitations
    2. 2.2 RESEARCH METHODOLOGY
      1. 2.2.1 Overview
      2. 2.2.2 Data Mining
      3. 2.2.3 Secondary Research
      4. 2.2.4 Primary Research
        1. 2.2.4.1 Primary Interviews and Information Gathering Process
        2. 2.2.4.2 Breakdown of Primary Respondents
      5. 2.2.5 Forecasting Model
      6. 2.2.6 Market Size Estimation
        1. 2.2.6.1 Bottom-Up Approach
        2. 2.2.6.2 Top-Down Approach
      7. 2.2.7 Data Triangulation
      8. 2.2.8 Validation
  3. 3 SECTION III: QUALITATIVE ANALYSIS
    1. 3.1 MARKET DYNAMICS
      1. 3.1.1 Overview
      2. 3.1.2 Drivers
      3. 3.1.3 Restraints
      4. 3.1.4 Opportunities
    2. 3.2 MARKET FACTOR ANALYSIS
      1. 3.2.1 Value chain Analysis
      2. 3.2.2 Porter's Five Forces Analysis
        1. 3.2.2.1 Bargaining Power of Suppliers
        2. 3.2.2.2 Bargaining Power of Buyers
        3. 3.2.2.3 Threat of New Entrants
        4. 3.2.2.4 Threat of Substitutes
        5. 3.2.2.5 Intensity of Rivalry
      3. 3.2.3 COVID-19 Impact Analysis
        1. 3.2.3.1 Market Impact Analysis
        2. 3.2.3.2 Regional Impact
        3. 3.2.3.3 Opportunity and Threat Analysis
  4. 4 SECTION IV: QUANTITATIVE ANALYSIS
    1. 4.1 Information and Communications Technology, BY Outsourcing Type (USD Million)
      1. 4.1.1 Call Center Outsourcing
      2. 4.1.2 Finance and Accounting Outsourcing
      3. 4.1.3 Billing Operations Outsourcing
      4. 4.1.4 Infrastructure Maintenance Outsourcing
    2. 4.2 Information and Communications Technology, BY Service (USD Million)
      1. 4.2.1 Managed Service
      2. 4.2.2 Professional Service
    3. 4.3 Information and Communications Technology, BY Organization Size (USD Million)
      1. 4.3.1 SMEs
      2. 4.3.2 Large Organizations
  5. 5 SECTION V: COMPETITIVE ANALYSIS
    1. 5.1 Competitive Landscape
      1. 5.1.1 Overview
      2. 5.1.2 Competitive Analysis
      3. 5.1.3 Market share Analysis
      4. 5.1.4 Major Growth Strategy in the Information and Communications Technology
      5. 5.1.5 Competitive Benchmarking
      6. 5.1.6 Leading Players in Terms of Number of Developments in the Information and Communications Technology
      7. 5.1.7 Key developments and growth strategies
        1. 5.1.7.1 New Product Launch/Service Deployment
        2. 5.1.7.2 Merger & Acquisitions
        3. 5.1.7.3 Joint Ventures
      8. 5.1.8 Major Players Financial Matrix
        1. 5.1.8.1 Sales and Operating Income
        2. 5.1.8.2 Major Players R&D Expenditure. 2023
    2. 5.2 Company Profiles
      1. 5.2.1 Accenture (IE)
        1. 5.2.1.1 Financial Overview
        2. 5.2.1.2 Products Offered
        3. 5.2.1.3 Key Developments
        4. 5.2.1.4 SWOT Analysis
        5. 5.2.1.5 Key Strategies
      2. 5.2.2 Cognizant (US)
        1. 5.2.2.1 Financial Overview
        2. 5.2.2.2 Products Offered
        3. 5.2.2.3 Key Developments
        4. 5.2.2.4 SWOT Analysis
        5. 5.2.2.5 Key Strategies
      3. 5.2.3 TCS (IN)
        1. 5.2.3.1 Financial Overview
        2. 5.2.3.2 Products Offered
        3. 5.2.3.3 Key Developments
        4. 5.2.3.4 SWOT Analysis
        5. 5.2.3.5 Key Strategies
      4. 5.2.4 Wipro (IN)
        1. 5.2.4.1 Financial Overview
        2. 5.2.4.2 Products Offered
        3. 5.2.4.3 Key Developments
        4. 5.2.4.4 SWOT Analysis
        5. 5.2.4.5 Key Strategies
      5. 5.2.5 HCL Technologies (IN)
        1. 5.2.5.1 Financial Overview
        2. 5.2.5.2 Products Offered
        3. 5.2.5.3 Key Developments
        4. 5.2.5.4 SWOT Analysis
        5. 5.2.5.5 Key Strategies
      6. 5.2.6 Teleperformance (FR)
        1. 5.2.6.1 Financial Overview
        2. 5.2.6.2 Products Offered
        3. 5.2.6.3 Key Developments
        4. 5.2.6.4 SWOT Analysis
        5. 5.2.6.5 Key Strategies
      7. 5.2.7 Genpact (US)
        1. 5.2.7.1 Financial Overview
        2. 5.2.7.2 Products Offered
        3. 5.2.7.3 Key Developments
        4. 5.2.7.4 SWOT Analysis
        5. 5.2.7.5 Key Strategies
      8. 5.2.8 Alorica (US)
        1. 5.2.8.1 Financial Overview
        2. 5.2.8.2 Products Offered
        3. 5.2.8.3 Key Developments
        4. 5.2.8.4 SWOT Analysis
        5. 5.2.8.5 Key Strategies
      9. 5.2.9 Sitel Group (US)
        1. 5.2.9.1 Financial Overview
        2. 5.2.9.2 Products Offered
        3. 5.2.9.3 Key Developments
        4. 5.2.9.4 SWOT Analysis
        5. 5.2.9.5 Key Strategies
    3. 5.3 Appendix
      1. 5.3.1 References
      2. 5.3.2 Related Reports
  6. 6 LIST OF FIGURES
    1. 6.1 MARKET SYNOPSIS
    2. 6.2 US MARKET ANALYSIS BY OUTSOURCING TYPE
    3. 6.3 US MARKET ANALYSIS BY SERVICE
    4. 6.4 US MARKET ANALYSIS BY ORGANIZATION SIZE
    5. 6.5 KEY BUYING CRITERIA OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
    6. 6.6 RESEARCH PROCESS OF MRFR
    7. 6.7 DRO ANALYSIS OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
    8. 6.8 DRIVERS IMPACT ANALYSIS: INFORMATION AND COMMUNICATIONS TECHNOLOGY
    9. 6.9 RESTRAINTS IMPACT ANALYSIS: INFORMATION AND COMMUNICATIONS TECHNOLOGY
    10. 6.10 SUPPLY / VALUE CHAIN: INFORMATION AND COMMUNICATIONS TECHNOLOGY
    11. 6.11 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY OUTSOURCING TYPE, 2024 (% SHARE)
    12. 6.12 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY OUTSOURCING TYPE, 2024 TO 2035 (USD Million)
    13. 6.13 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY SERVICE, 2024 (% SHARE)
    14. 6.14 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY SERVICE, 2024 TO 2035 (USD Million)
    15. 6.15 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY ORGANIZATION SIZE, 2024 (% SHARE)
    16. 6.16 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY ORGANIZATION SIZE, 2024 TO 2035 (USD Million)
    17. 6.17 BENCHMARKING OF MAJOR COMPETITORS
  7. 7 LIST OF TABLES
    1. 7.1 LIST OF ASSUMPTIONS
  8. 7.1.1
    1. 7.2 US MARKET SIZE ESTIMATES; FORECAST
      1. 7.2.1 BY OUTSOURCING TYPE, 2025-2035 (USD Million)
      2. 7.2.2 BY SERVICE, 2025-2035 (USD Million)
      3. 7.2.3 BY ORGANIZATION SIZE, 2025-2035 (USD Million)
    2. 7.3 PRODUCT LAUNCH/PRODUCT DEVELOPMENT/APPROVAL
  9. 7.3.1
    1. 7.4 ACQUISITION/PARTNERSHIP
  10. 7.4.1

US Telecom Outsourcing Market Segmentation

US Telecom Outsourcing Market By Outsourcing Type (USD Million, 2025-2035)

  • Call Center Outsourcing
  • Finance and Accounting Outsourcing
  • Billing Operations Outsourcing
  • Infrastructure Maintenance Outsourcing

US Telecom Outsourcing Market By US Telecom Outsourcing Market (USD Million, 2025-2035)

  • Managed US Telecom Outsourcing Market
  • Professional US Telecom Outsourcing Market

US Telecom Outsourcing Market By Organization Size (USD Million, 2025-2035)

  • SMEs
  • Large Organizations

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