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Telecom Outsourcing Market Trends

ID: MRFR//2919-CR | 139 Pages | Author: Shubham Munde| May 2018

Telecom Outsourcing Market Overview


The Telecom Outsourcing Market Size is projected to grow from USD 14.5 Billion in 2024 to USD 28.9 Billion by 2032, exhibiting a compound annual growth rate (CAGR) of 13.6% during the forecast period (2024 - 2032). Additionally, the market size for Telecom Outsourcing was valued at USD 13.2 Billion in 2023.


Organisations' increased emphasis on boosting company agility, coping with the constantly shifting business dynamics, measures to increase efficiency, and the growing demand for cost optimisation, are the key market drivers enhancing the market growth.


Figure 1: Telecom Outsourcing Market Size, 2023-2032 (USD Billion)


Telecom Outsourcing Market Overview


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Telecom Outsourcing Market Trends


The increasing focus of organizations mainly on improving business agility is driving the market growth


The increased emphasis that organisations are placing on enhancing company agility, navigating the continuously shifting business dynamics, and finding ways to increase efficiency are the factors predicted to drive the growth of the telecom outsourcing market. By lowering operating costs and putting more emphasis on key capabilities, efficiency can be raised. Other considerations include a growing emphasis on lowering the expense of conducting business in order to access international suppliers. This may help to fuel the expansion of the telecom outsourcing business, which is in high demand. These are a few of the elements that support the expansion of the telecom outsourcing sector.


The benefits of telecom outsourcing are numerous, and they include improved data processing efficiency, increased competitive advantage, and the ability of telecom operation centres to concentrate on other important business objectives. Core competencies are some of the factors that influence the numerous prospects for future growth in the global telecom outsourcing market. These capabilities are anticipated to generate revenues in addition to market opportunities. One of the factors propelling the global telecom outsourcing market is the range of BPO services. A defector's contribution to this growth is the rise of improvement in user industries including banks, financial services, health care services, and manufacturing services.


A number of important elements that fuel the telecom outsourcing market's growth and expansion. These market forces reshape the business environment and offer chances for telecom firms and service providers. Some of the key factors driving the telecom outsourcing market ahead include the growing requirement for cost optimisation, the focus on core competencies, quick technical developments, and the rising need for specialised telecom services.Thus, driving the Telecom Outsourcing market revenue.


Telecom Outsourcing Market Segment Insights


Telecom Outsourcing: Outsourcing Type Insights


The global Telecom Outsourcing market segmentation, based on Outsourcing Type, includes Call Center Outsourcing, Finance and Accounting Outsourcing, Billing Operations Outsourcing, and Infrastructure Maintenance Outsourcing. Billing operations outsourcing segment dominated the global market in 2022. Due to factors like an increase in telecom users, the popularity of cloud-based billing services, the popularity of convergent billing, and technological advancement, it is expanding. On the other side, the simple accessibility of open-source telecom billing systems would act as a market restraint. Furthermore, the market will have a tonne of new potential to grow thanks to the quick increase in mobile users.


Telecom Outsourcing Service Insights


The global Telecom Outsourcing market segmentation, based on Service, includes Managed Service and Professional Service. Professional service segment dominated the global telecom outsourcing market in 2022.This is due to the rise in demand for qualified telecom outsourcing services.


Telecom Outsourcing Organization Size Insights


The global Telecom Outsourcing market segmentation, based on Organization Size, includes SMEs and Large Organizations. SMEs segment dominated the global market in 2022. Small and medium-sized businesses are more likely than larger businesses to include outsourcing in their operational goals. Outsourcing enables these Smaller Businesses to reduce labour costs and concentrate more resources on product development in order to draw clients and establish a presence in the market.


Figure 2: Telecom Outsourcing Market, by Organization Size, 2022 & 2032 (USD Billion)


Telecom Outsourcing Market


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Telecom Outsourcing Regional Insights


By region, the study provides the market insights into North America, Europe, Asia-Pacific and Rest of the World. The Asia Pacific Telecom Outsourcing market dominated this market in 2022 (45.80%). Talented workers, lower labour costs, considerable digital investments by top vendors, government investments in infrastructure development, etc. are all factors contributing to an increase in demand. All of these elements support the expansion of the Asia Pacific telecom outsourcing market. Moreover, China’s Telecom Outsourcing market held the largest market share, and the Indian Telecom Outsourcing market was the fastest growing market in the Asia-Pacific region.


Further, the major countries studied in the market report are The US, Canada, German, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.


Figure 3: TELECOM OUTSOURCING MARKET SHARE BY REGION 2022 (USD Billion)Telecom Outsourcing Market


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


The North America Telecom Outsourcing Market is expected to register significant growth from 2024 to 2032. Increased cloud use, digital services that frequently need support, and maintenance for corporate operations are all elements that contribute to this rise. Due to the presence of IT titans and pressure from local legislation and regulations, it is anticipated that the market would expand even more as a result of the use of BPO services.Further, the U.S. Telecom Outsourcing market held the largest market share, and the Canada Telecom Outsourcing market was the fastest growing market in the North America region.


Europe Telecom Outsourcing market accounted for the healthy market share in 2022. This spike is largely due to increased cloud usage, digital services that require ongoing support, and maintenance of corporate processes. By integrating BPO services, the business is anticipated to grow even larger due to the presence of IT giants as well as legislative and regulatory pressures in the region.Further, the German Telecom Outsourcing market held the largest market share, and the U.K Telecom Outsourcing market was the fastest growing market in the European region.


Telecom Outsourcing Key Market Players & Competitive Insights


Leading market players are investing heavily in research and development in order to expand their product lines, which will help the Telecom Outsourcing market, grow even more. Market participants are also undertaking a variety of strategic activities to expand their global footprint, with important market developments including new product launches, contractual agreements, mergers and acquisitions, higher investments, and collaboration with other organizations. To expand and survive in a more competitive and rising market climate, Telecom Outsourcing Industry must offer cost-effective items.


Manufacturing locally to minimize operational costs is one of the key business tactics used by manufacturers in the global Telecom Outsourcing Industry to benefit clients and increase the market sector. In recent years, the Telecom Outsourcing Industry has offered some of the most significant advantages to medicine. Major players in the Telecom Outsourcing market, including Cisco Systems Inc., Fujitsu, Huawei Technologies Co. Ltd, Nokia, Ericsson AB, International Business Machines Corporation, NEC Corporation, Motorola Solutions Inc., ZTE Corporation, and Hewlett Packard Enterprise Co., are attempting to increase market demand by investing in research and development operations.


Intent-based solutions for networking, security, collaboration, apps, and the cloud are integrated by Cisco Systems Inc (Cisco). The company sells wireless equipment, controllers, access points, switches, modules, routers, and interfaces. The company's products and technology assist its customers in managing additional network connections from devices, users, and other entities. Oil and gas, education, financial services, government, healthcare, mining, sports, media, entertainment, retail, utilities, and transportation are just a few of the many industries that Cisco supports. Through its direct sales team and channel partners, which include service providers, system integrators, distributors, and resellers, it markets its solutions.


Across the Americas, Europe, the Middle East, Africa, Asia-Pacific, Japan, and China, the company has business and operational presence. The US state of California is home to Cisco's corporate headquarters. Cisco purchased IMImobile PLC in February 2021. This well-known British supplier of cloud communications software and services controls customer interactions that are crucial to business operations on a large scale.


A communications and information technology business, Nokia Corp. (Nokia) specialises in network infrastructure and cutting-edge technologies. Fixed networks, mobile devices, BSS/OSS, IP routing, optical networks, private networks, data centres, radio controllers, network implementation, Internet of Things, and 5G services are all available. Nokia also provides application services, network management, managed services, analytics, and network security. Mobile network operators, businesses, government agencies, the public sector, financial institutions, retailers, the energy and resources sector, the automotive, healthcare, logistics, manufacturing, and transportation industries are all served by Nokia.


The corporation has operations in North America, the Asia-Pacific region, Europe, the Middle East, and Africa, as well as Latin America. Finland's Espoo serves as the home base for Nokia. By utilising the Multi-Operator Core Networks (MOCN) functionality to share the 5G RAN, Nokia announced in October 2021 that its 5G Core is supporting Asia Pacific Telecom Co. Ltd.'s (APT) live 5G Non-Standalone (NSA) and VoLTE service.


Key Companies in the Telecom Outsourcing market include




  • Cisco Systems Inc.




  • Fujitsu




  • Huawei Technologies Co. Ltd




  • Nokia




  • Ericsson AB




  • International Business Machines Corporation




  • NEC Corporation




  • Motorola Solutions Inc.




  • ZTE Corporation




  • Hewlett Packard Enterprise Co.




Telecom Outsourcing Industry Developments


September 2020: The operations and upkeep of Bharat Sanchar NIgam Limited, a state-owned company, have begun to be outsourced in a number of circles. Nearly all customer service agents who worked for the cash-strapped telco in states like Uttar Pradesh, Kerala, Gujarat, and Tamil Nadu have left the company as a result of the Voluntary Retirement Scheme (VRS) that was made available to the staff in October of last year. Over 70,000 BSNL employees have retired thus far under the VRS plan.


Telecom Outsourcing Market Segmentation


Telecom Outsourcing: Outsourcing Type Outlook




  • Call Center Outsourcing




  • Finance and Accounting Outsourcing




  • Billing Operations Outsourcing




  • Infrastructure Maintenance Outsourcing




Telecom Outsourcing Service Outlook




  • Managed Service




  • Professional Service




Telecom Outsourcing Organization Size Outlook




  • SMEs




  • Large Organizations




Telecom Outsourcing Regional Outlook




  • North America






  • US




  • Canada






  • Europe






  • Germany




  • France




  • UK




  • Italy




  • Spain




  • Rest of Europe






  • Asia-Pacific




    • China




    • Japan




    • India




    • Australia




    • South Korea




    • Australia




    • Rest of Asia-Pacific






  • Rest of the World




    • Middle East




    • Africa




    • Latin America





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