Global Personal Computer as a Service (PCaaS) Market Research Report, By Organization Size (SMEs, Large Enterprises), Component (Hardware, Software), Vertical (BFSI, Government, Education, Healthcare & Life Science, IT & Telecommunication) - Global Forecast till 2024

Market Overview 

Market Research Future (MRFR) predicts the Global Personal Computer as a Service (PCaaS) Market to grow at a 55.1% CAGR from 2018 to 2024 (forecast period). The Global Personal Computer As A Service (PCaaS) Market is expected to see substantial growth during the forecast period. North America is expected to lead the personal computer as a service (PCaaS) market during the study period, followed by Asia Pacific and Europe. The PCaaS market's growth is propelled by factors like the inclination of businesses towards the OPEX model rather than the CAPEX model and the superior advantages provided by the PCaaS business model. Additional advantages of the PCaaS model, like flexibility and scalability, are also anticipated to push the PCaaS market.

COVID-19 impact on the Global Personal Computer as a Service (PCaaS) Market 

As the business impact of COVID-19 grows, the Global Personal Computer as a Service (PCaaS) Market is expected to have a favorable and strong growth rate.

Market Dynamics

Drivers

Retail is expected to record a substantial growth

In order to improve retail sales, industry players have been looking for solutions that will enable them to meet the changing needs of retail and hospitality customers, which, in turn, will enable them to meet their objectives. For example, in August 2018, HP Inc. announced a new portfolio of devices and service offerings designed to improve the retail shopping experience that will be available through its Device-as-a-Service (DaaS) offering. In August 2018, according to HP, the growing shift to digitalization was expected to change the way consumers communicate with businesses, and mobile devices alone will affect USD 1.4 trillion in the U.S in sales by 2021. This is reflective of the fact that there is a lucrative opportunity for PCaaS providers to take over the market. The growing trend for customers looking for technology that makes for a more engaging, interactive, and personal experience across their stores has made players search for versatile devices that are optimized for both stationary and on-the-go interactions. This is expected to fuel demand for the PCaaS market during the forecast period.

In the last few years, retail stores have switched their sales from brick-and-mortar stores to their e-commerce sites. This could have a direct effect on the PCaaS, offering revenue from this industry during the forecast period.

The inclination towards the OPEX model instead of the CAPEX model is projected to propel the growth of PCs as a service market

The PC as a Service (PCaaS) industry is currently in the growth phase and is expected to expand rapidly in the near future. Factors such as a tendency of companies towards the OPEX model rather than the CAPEX model; superior advantages provided by the PCaaS business model; and additional advantages of the PCaaS model, such as flexibility and scalability, are pushing the market towards high growth. 

Restraints

Dearth of technological expertise and growing safety issues to limit market growth

The lack of technological expertise and growing safety issues are expected to impede the growth of the PCaaS market during the assessment period.

Market Segmentation

Global Personal Computer as a Service (PCaaS) Market has been segmented into Components, Organization Size, and Industry Vertical. 

By component, the global personal computer as a service (PCaaS) market has been segmented into Hardware, Software, and Services (Professional Services, Managed Services)

By organization size, the global personal computer as a service (PCaaS) market has been segmented into Large Enterprise and Small and Medium Enterprise (SMEs)

By industry vertical, the global personal computer as a service (PCaaS) market has been segmented into BFSI, Healthcare, IT & Telecom, Retail, Manufacturing, Education, Government, and Others.

Regional Analysis

By region, the global personal computer as a service (PCaaS) market has been segmented into Asia Pacific, North America, Europe, the Middle East & Africa, and South America.

North America to lead the global market

North America is projected to lead the PCaaS market during the study period, followed by Asia Pacific. North America is the largest region in terms of market share in the PCaaS market. The market has the involvement of a range of PCaaS vendors offering their services to both regional and international clients. Prominent players in the region are HP Development Company, L.P., Microsoft Corporation, SHI International Corporation, and Plantronics, Inc., which operate throughout the region.

Competitive Landscape

The competitive rivalry between players in the PCaaS market is strong due to the presence of major players such as HP, Microsoft Corporation (US), Dell Inc. (US), among others. Their ability to constantly innovate their offerings has allowed them to gain a competitive edge over others. Strong investments in research and development, strategic alliances, and mergers and acquisitions have also paved the way for them to achieve a larger market presence.

Key Players

• HP Development Company (US)


• Microsoft Corporation (US)


• Dell Inc. (US)


• Lenovo (Hong Kong)


• CompuCom Systems Inc. (US)


• Capgemini (France)


• SHI International Corp. (US)


• Dimension Data (South Africa)


• Softcat PLC (UK)


• Avaya Inc. (US)

Recent Developments 

In June 2019, HP announced a collaboration with Xerox Corporation. Under this arrangement, the companies decided to become partners in the Device as a Service (DaaS) market. Xerox will become a DaaS specialist in the Partner First Program of HP in the U.S. Service capabilities and customer reach of Xerox in the small to midsize business market. In tandem with HP's DaaS PC offerings, both companies will be able to meet a wider variety of consumer needs. Xerox will be allowed to sell HP PCs, displays, and accessories to its commercial customers through DaaS. HP will also make Xerox's cloud-based content management platform available on its commercial PCs distributed in the US.

In May 2019, Lenovo unveiled a new sub-brand called ThinkBook, dedicated to small and medium-sized enterprises (SMBs). The ThinkBook S series is available in 13-inch and 14-inch models and is built for business buyers. ThinkBook is supported by a variety of business-grade services, including Lenovo Premier Support, warranty extensions, and upgrades, like onsite next business day support and International Warranty Service to reduce downtime.

In January 2019, CompuCom launched DaaS for Apple. The new end-to-end offer includes Apple hardware with managed services and support for a fixed low monthly charge.

Report Overview 

This study addresses key factors, constraints, and challenges in the global PaaS market, as well as geographic and segment revenue estimates and assessments. The base year is 2018; the projection period is 2018-2024.

Segmentation Table

By Component

• Hardware


• Software


• Services (Professional Services, Managed Services)

By Organization Size

• Large Enterprise


• Small and Medium Enterprise (SMEs)

By Industry Vertical

• BFSI


• Healthcare


• IT & Telecom


• Retail


• Manufacturing


• Education


• Government


• Others

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