Interactive Kiosk Market Research Report - Forecast to 2032

Interactive Kiosk Market Research Report Information By Component (Hardware, Software, Service), By Type (Self-Service Kiosks, Vending Kiosks, Bank Kiosks), By End-User (Media & Entertainment, Retail, Healthcare) And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) – Industry Size, Share and Trends Till 2032

ID: MRFR/SEM/3127-HCR | 100 Pages | Author: Aarti Dhapte | March 2024         

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Global Interactive Kiosk Market Overview:


Interactive Kiosk Market Size was valued at USD 15.1 Billion in 2022. The Interactive Kiosk Market industry is projected to grow from USD 16.9 Billion in 2023 to USD 43.2 Billion by 2032, exhibiting a compound annual growth rate (CAGR) of 12.40% during the forecast period (2023 - 2032). Growing demand for ATMs and self-service kiosks in the retail, entertainment, and financial services industries are the key market drivers enhancing the market growth.



  • June 2023, SmartMatter AI Assistants for Interactive Kiosks & Digital Signage have been released by SmartMatter. With the help of this new technology, businesses will be able to interact with their clients in new, more engaging ways. Offices, retail, airports, healthcare facilities, and lodging establishments are just a few places where SmartMatter AI helpers may be put to use. The AI Assistants from SmartMatter allow digital signage to provide dynamic, real-time interactions in addition to static material. Modern machine learning techniques are used by these intelligent assistants to analyze and interpret data from a variety of sources, including consumer behavior patterns, demographics, & real-time analytics.


Interactive Kiosk Market


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Interactive Kiosk Market Trends




  • Rising Demand for Self-Service Kiosks in the Retail, Entertainment, and Financial Services Industries to Drive Market Growth




The increasing need for controlled self-service kiosks from industries such as retail, entertainment, and BFSI, among others, is a key factor driving the interactive kiosk market CAGR. Major firms like as Samsung Electronics, Nexcom International Co. Ltd., NCR Corporation, and others are investing in advanced kiosks based on the Al platform by forming strategic alliances and partnering with others.


For instance, Comhear, Inc. announced a strategic relationship with ViaTouch Media in January 2018 to create Vicki (ViaTouch Intellishelf Cognitive Kinetic Interactions), an automated vending kiosk with artificial intelligence and robotics analytics capabilities. Diebold Nixdorf, an American financial and retail technology business, partnered with Mastercard Inc. in October 2018. This alliance aims to provide banking and retail customers with AllConnect Services, an interactive self-service kiosk.


In addition, the increased popularity of contactless payment technologies, combined with the need to cut processing times at multiple counters, is driving up demand for interactive kiosks, which prevent long lines while delivering operational efficiency. With a growing population and increased public awareness of banking services, demand for ATMs is developing rapidly. Large expenditures in this sector to create secure ATM-based self-service kiosk systems are helping to propel the market forward. According to Retail Banking Research, 4 million ATMs will be implemented globally by 2021, with Asia-Pacific accounting for 46% of the global total. As the number of ATMs increases around the world, so does the need for the market.


According to RBI data, India has 104,011 on-site ATMs in 2018, owing to significant population growth and post-recession digitisation. Furthermore, the convenience of executing all types of banking operations, such as check deposits, balance-sheet surveys, money transfers, money withdrawals, and much more, leads customers to prefer 24*7 service ATMs over coming to banks during specific hours. It also assisted the bank in lightening the workload of catering to so many customers and making the procedure run smoothly at the end. One of the primary elements fueling the growth of this market is the increasing trend of ABM use in banking and other industries.


Moreover, by limiting access to a large number of users, interactive kiosks can assist to lower the danger of disease spread in many settings. Self-serving is being used by many enterprises to reduce human-to-human interactions with most day-to-day tasks by replacing the interaction with a human-to-machine interface. Self-service technologies can assist combat COVID'19 in a variety of ways. Interactive kiosks remove the need for person-to-person contact, assist in retaining user confidence, and customized kiosks to prevent virus transmission and COVID'19 propagation. Self-service devices with temperature recognition systems located at the entrances to various stores/hotels assist in testing customers based on their body temperatures and allow those with normal temperature conditions to check in.


Interactive Kiosk Market Segment Insights:


Interactive Kiosk Component Insights


The Interactive Kiosk Market segmentation, based on Component includes Hardware, Software, and Service. In 2022, the hardware category led the market. Kiosk equipment such as displays, printers, and others are included in the hardware sector. Others includes enclosures, card readers, scanners, motion sensors, physical keyboards, touchpads, bill acceptors, and recyclers. System integrators and independent kiosk software developers create solutions to integrate and control different hardware components. Manufacturers combine software platforms with various hardware components to improve the usability of interactive kiosks.


Figure 1: Interactive Kiosk Market, by Component, 2022 & 2032 (USD Billion)


Interactive Kiosk Market, by Component, 2022&2032


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Interactive Kiosk Type Insights


The Interactive Kiosk Market segmentation, based on Type, includes Self-Service Kiosks, Vending Kiosks, and Bank Kiosks. In 2022, the self-service kiosk segment generated the most income. Customers can make purchases utilizing self-service kiosk elements such as a touchscreen display without the intervention of a salesperson. Self-service checkout kiosks have the advantage of being easy to use and allowing customers to make their purchases without having to wait for a staff member to become available. Customers prefer using self-service checkout lanes to interacting with store workers.



  • November 2022, Through a collaboration with Compass Plus Technologies, the financial institution ABA Bank in Cambodia has become the foremost bank in the nation to provide an immediate card issuance kiosk. The kiosk permits the issuing of local Cambodian Shared Switch cards as well as foreign debit cards (Visa, Mastercard, & UnionPay) via self-service kiosks. It states that the customer may get the card right away in less than two minutes. According to ABA Bank, the goal of these kiosks is to provide consumers with the finest banking experience possible. The bank has installed 90 fast card issuance kiosks in more than 80 branches following a successful trial program.


Interactive Kiosk End-User Insights


The Interactive Kiosk Market segmentation, based on end-user, includes Media & Entertainment, Retail, and Healthcare. Throughout the projection period, the retail category retained the greatest share of the Interactive Kiosk market. The demand for retail kiosks is expanding because they provide information and market offerings to customers without requiring them to enter retail businesses. It also aids in drawing consumers' attention to in-store product details and promotional displays of goods and services. In contrast, the expansion of retail malls in emerging markets drives market growth.



  • May 2023,  Axio Biosolutions, a Bengaluru-based provider of medical technology, along with Olive Planet have developed the ASK MIL Kiosk in a ground-breaking effort to provide the military services with cutting-edge bleeding control equipment. The cutting-edge bleeding control kit is carefully chosen in keeping with Axio's mission to raise the bar for emergency medical care for soldiers serving in combat. This kiosk will work as a teaching tool, equipping soldiers with the information and abilities necessary to confidently manage stressful circumstances.


Interactive Kiosk Regional Insights


By region, the study provides the market insights into North America, Europe, Asia-Pacific and Rest of the World. In 2022, North America will have the highest revenue share. Rising demand for computerized technology, as well as the presence of one of the most advanced populations, is driving revenue development in this region.


Further, the major countries studied in the market report are The US, Canada, German, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.


Figure 2: Interactive Kiosk Market SHARE BY REGION 2022 (USD Billion)


Interactive Kiosk Market SHARE BY REGION 2022


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Europe Interactive Kiosk Market accounts for the second-largest market share due to rising transportation demand are predicted to boost revenue growth in this region's market. Further, the German Interactive Kiosk Market held the largest market share, and the UK Interactive Kiosk Market was the fastest growing market in the European region


The Asia-Pacific Interactive Kiosk Market is expected to grow at the fastest CAGR from 2023 to 2032. This is due to the rise of organized retail, BFSI, tourism, and healthcare industries. Moreover, China’s Interactive Kiosk Market held the largest market share, and the IndianInteractive Kiosk Market was the fastest growing market in the Asia-Pacific region.


Interactive Kiosk Key Market Players & Competitive Insights


Leading market players are investing heavily in research and development in order to expand their product lines, which will help the Interactive Kiosk Market, grow even more. Market participants are also undertaking a variety of strategic activities to expand their global footprint, with important market developments including new product launches, contractual agreements, mergers and acquisitions, higher investments, and collaboration with other organizations. To expand and survive in a more competitive and rising market climate, Interactive Kiosk industry must offer cost-effective items.


Manufacturing locally to minimize operational costs is one of the key business tactics used by manufacturers in the global Interactive Kiosk industry to benefit clients and increase the market sector. In recent years, the Interactive Kiosk industry has offered some of the most significant advantages to medicine. Major players in the Interactive Kiosk Market, including KIOSK Information Systems Inc (US), Advantech Co Ltd (Taiwan), NCR Corporation (US), SlabbKiosks (US), Embross (Canada) and others, are attempting to increase market demand by investing in research and development operations.


NCR Corporation, formerly National Cash Register, is an American software, consulting, and technology firm that offers a variety of professional services and electronic products. Self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, and barcode scanners are all manufactured by the company. In 2022, Bed Bath & Beyond has signed a contract with NCR Corporation. The company's checkout strategy now incorporates cloud-enabled SCO. NCR's SCO solutions include operational benefits like as faster checkouts and advanced capabilities on a single powerful platform, as well as computer vision and shrink prevention solutions. Customers may now check out based on their choices, which reduces friction and wait times.


Samsung Group, or simply Samsung, is a global South Korean industrial group based in Samsung Town, Seoul, South Korea. It is the largest South Korean chaebol (business conglomerate) and consists of multiple related enterprises, the majority of which are united under the Samsung name. Samsung has the ninth greatest worldwide brand value. January 2023, Samsung Kiosk Windows 10 IoT Enterprise is a self-service display that incorporates a touch display, speaker, printer, scanner, and payment system. These kiosks will be available in Celeron i3, i5, and i7 processors and can be remotely administered via Samsung's MagicINFO service platform. The self-service terminals, which were previously exclusively accessible with Samsung's Tizen operating system, are primarily targeted for retail and quick-service restaurant applications.


Key Companies in the Interactive Kiosk market include




  • Siemens AG (Germany)




  • Phoenix Kiosk Inc. (US)




  • KIOSK Information Systems Inc (US)




  • Advantech Co Ltd (Taiwan)




  • NCR Corporation (US)




  • SlabbKiosks (US)




  • Embross (Canada)




Interactive Kiosk Industry Developments


March 2021, Global Healthcare Exchange (GHX) improved the functionality and participative elements of its Vendormate Kiosk technology. The business increased visitor functionality with a firmware update.


May 2021, Trigo, a manufacturer of pickup technologies and kiosk settings, has developed Intelligence technologies to construct an automated store. Payments will be made by analyzing customer purchases using interactive kiosks and ceiling-mounted webcams installed in stores. Trigo worked with Cloud Servers to develop the technology.


November 2022, Partteam & OEMKiosks, based in Portugal, has unveiled a new bathroom access management kiosk. Self-service WC (water closet) kiosks, which allow customers to pay for public restroom access, can be integrated with a turnstile system that displays whether or not admission is permitted. Customers can pay in either the men's or women's restroom, and they can pay with cash, notes, cards, or Contactless Payment options.


Interactive Kiosk Market Segmentation:


Interactive Kiosk Market By Component Outlook




  • Hardware




  • Software




  • Service




Interactive Kiosk Market By Type Outlook




  • Self-Service Kiosks




  • Vending Kiosks




  • Bank Kiosks




Interactive Kiosk Market By End-User Outlook




  • Media & Entertainment




  • Retail






  • Healthcare




Interactive Kiosk Regional Outlook




  • North America




    • US




    • Canada






  • Europe




    • Germany




    • France




    • UK




    • Italy




    • Spain




    • Rest of Europe






  • Asia-Pacific




    • China




    • Japan




    • India




    • Australia




    • South Korea




    • Australia




    • Rest of Asia-Pacific






  • Rest of the World




    • Middle East




    • Africa




    • Latin America





Report Scope:

Report Attribute/Metric Details
Market Size 2022 USD 15.1 Billion
Market Size 2023 USD 16.9 Billion
Market Size 2032 USD 43.2 Billion
Compound Annual Growth Rate (CAGR) 12.40% (2023-2032)
Base Year 2022
Market Forecast Period 2023-2032
Historical Data 2018- 2022
Market Forecast Units Value (USD Billion)
Report Coverage Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends
Segments Covered Component, Type, End-User and Region
Geographies Covered North America, Europe, AsiaPacific, and the Rest of the World
Countries Covered The US, Canada, German, France, UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil
Key Companies Profiled Siemens AG (Germany),Phoenix Kiosk Inc. (US), KIOSK Information Systems Inc (US),Advantech Co Ltd (Taiwan),NCR Corporation (US),SlabbKiosks (US),Embross (Canada)
Key Market Opportunities These sophisticated solutions are likely to improve the user experience by making it smoother, faster, and more enjoyable.
Key Market Dynamics Increased use of cashless vending machines, which attracts more customers.




Frequently Asked Questions (FAQ) :

The Interactive Kiosk Market size was valued at USD 15.1Billion in 2022.

The global market is projected to grow at a CAGR of 12.40% during the forecast period, 2023-2032.

North America had the largest share in the global market

The key players in the market are KIOSK Information Systems Inc (US),Advantech Co Ltd (Taiwan),NCR Corporation (US),SlabbKiosks (US),Embross (Canada).

The hardware category dominated the market in 2022.

The retail had the largest share in the global market.

Key Questions Answered

  • Global Market Outlook
  • In-depth analysis of global and regional trends
  • Analyze and identify the major players in the market, their market share, key developments, etc.
  • To understand the capability of the major players based on products offered, financials, and strategies.
  • Identify disrupting products, companies, and trends.
  • To identify opportunities in the market.
  • Analyze the key challenges in the market.
  • Analyze the regional penetration of players, products, and services in the market.
  • Comparison of major players’ financial performance.
  • Evaluate strategies adopted by major players.
  • Recommendations
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