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    India Commerce as a Service Market

    ID: MRFR/ICT/57786-HCR
    200 Pages
    Aarti Dhapte
    October 2025

    India Commerce as a Service Market Research Report By Component (Solutions, Services), By Solution Type (Content & Site Management, Product Information Management, Experience Management, Inventory & Order Management, Payment Process Management, Multi-site Management), By Delivery Model (B2B, B2C, Machine-2-machine Commerce) and By Deployment Type (Public, Private, Hybrid)-Forecast to 2035

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    India Commerce as a Service Market Summary

    The India Commerce as a Service market is projected to grow from 12.5 USD Billion in 2024 to 45 USD Billion by 2035.

    Key Market Trends & Highlights

    India Commerce as a Service Key Trends and Highlights

    • The market is expected to experience a compound annual growth rate (CAGR) of 12.35 percent from 2025 to 2035.
    • By 2035, the market valuation is anticipated to reach 45 USD Billion, indicating robust growth potential.
    • In 2024, the market is valued at 12.5 USD Billion, reflecting the increasing demand for commerce solutions in India.
    • Growing adoption of digital payment solutions due to the rise in e-commerce activities is a major market driver.

    Market Size & Forecast

    2024 Market Size 12.5 (USD Billion)
    2035 Market Size 45 (USD Billion)
    CAGR (2025 - 2035) 12.35%

    Major Players

    Reliance Industries Limited (IN), Tata Consultancy Services (IN), HDFC Bank Limited (IN), Infosys Limited (IN), ICICI Bank Limited (IN), Hindustan Unilever Limited (IN), State Bank of India (IN), Bharti Airtel Limited (IN), Wipro Limited (IN), Asian Paints Limited (IN)

    India Commerce as a Service Market Trends

    The India Commerce as a Service market is witnessing significant growth driven by the rapid adoption of digital platforms and increasing internet penetration across the country. Government initiatives, like Digital India, have played a crucial role in promoting online commerce and encouraging businesses to transition to digital models.

    These efforts are supported by a growing mobile user base, which enables more consumers to engage with e-commerce platforms seamlessly. Another key market driver is the rise of small and medium enterprises (SMEs) that are leveraging commerce-as-a-service models to enhance their online presence without substantial upfront investments.

    SMEs are increasingly recognizing the value of using comprehensive platforms that provide all necessary tools for commerce, from website creation to payment processing. Amidst these developments, there are numerous opportunities to be explored in the Indian market. With the expansion of tier-II and tier-III cities, businesses can tap into new customer segments that are becoming more comfortable with online shopping.

    Moreover, the pandemic has accelerated the shift toward digital commerce, which has led to an increased focus on improving user experiences and enhancing customer service capabilities. The integration of advanced technologies like AI and data analytics into commerce-as-a-service solutions is also gaining traction, allowing businesses to personalize their offerings and improve operational efficiencies. All these trends and drivers reflect a vibrant landscape for the growth of the commerce as a service market in India.

    Market Segment Insights

    Commerce as a Service Market Component Insights

    The India Commerce as a Service Market is expanding at a notable pace, primarily driven by the increasing digitalization of businesses across various sectors. Within the Component segment, which includes a distinct focus on Solutions and Services, there exist vast opportunities catering to the diverse needs of both small businesses and large enterprises. Solutions within this segment facilitate seamless transactions through innovative payment gateways, robust e-commerce platforms, and inventory management systems, which are essential for streamlining operations and enhancing consumer experiences.

    Meanwhile, Services encompass a wide range of offerings, including customer support, logistics, and marketing services that significantly enhance business efficiency and operational agility. As businesses in India continue to prioritize digital transformation, the integration of these Components into commerce strategies becomes paramount.

    The rise of mobile commerce and the growing demand for personalized shopping experiences further underscore the importance of advanced Solutions that can effectively cater to customer preferences. Additionally, as the Indian government promotes initiatives like Digital India, the Commerce as a Service Market is likely to witness an increasing influx of funding and investment, fostering innovation in Services that support e-commerce growth. The competitive landscape remains robust, with numerous players investing in technology and infrastructure to capture market share, thus highlighting the dynamic nature of this industry.

    The emphasis on Solutions is increasingly relevant as they provide the framework necessary for businesses to enhance customer engagement and retention. Services, on the other hand, play a critical role in ensuring customer satisfaction and operational support, allowing firms to focus on core business activities while leveraging external expertise.

    As such, both Components contribute uniquely to the overall landscape, enhancing value for businesses aiming to thrive in the competitive digital marketplace. The continual evolution of consumer behavior and technological advancements sets the stage for significant growth in these areas, making the Component segment a vital component of the broader India Commerce as a Service Market ecosystem.

    Commerce as a Service Market Solution Type Insights

    The India Commerce as a Service Market is experiencing significant growth across various Solution Types, reflecting the rising demand for streamlined online commerce solutions. Content and Site Management plays a crucial role in enhancing user experience by providing businesses with tools to effectively manage and deliver content across digital platforms. Product Information Management is pivotal in ensuring consistent and accurate product data, which is essential for e-commerce success, particularly as online shopping becomes ubiquitous in India's retail landscape.

    Experience Management is becoming increasingly important as companies recognize the value of personalized customer interactions, impacting sales and customer loyalty positively. Inventory and Order Management solutions are vital for optimizing supply chain efficiency, which is increasingly crucial as online shopping volumes surge.

    Payment Process Management is another key segment, facilitating secure and diverse payment options for consumers, thus improving conversion rates. Moreover, Multi-site Management is significant for businesses operating across multiple channels, ensuring branding consistency and streamlined operations.

    Overall, the combination of these solutions enables businesses to cater effectively to a dynamic and growing online consumer base in India, ultimately driving the country's commerce landscape forward.

    Commerce as a Service Market Delivery Model Insights

    The Delivery Model segment within the India Commerce as a Service Market is gaining substantial traction, with its various approaches addressing the evolving needs of consumers and businesses. B2B commerce is pivotal for facilitating transactions between companies, particularly in India, where the industrial sector relies heavily on digital platforms to streamline operations and reduce costs. B2C commerce is significant as the rise of e-commerce continues to reshape consumer buying habits, especially among tech-savvy shoppers who prefer convenience and instant access to products.

    Meanwhile, Machine-2-machine Commerce is emerging as a transformative technology, enabling seamless communication and transactions between devices, which is critical for advancing automation and enhancing operational efficiencies. The India Commerce as a Service Market is supported by increasing internet penetration, a growing digital payment ecosystem, and supportive government initiatives aimed at bolstering digital infrastructure.

    As these trends evolve, the segment's ability to adapt to consumer preferences and technological advancements positions it as a dominant force in the overall market landscape, addressing the nation's increasing demand for efficient and effective commerce solutions.With a focus on enhancing user experiences, these Delivery Models collectively contribute to the growing statistics and industry development of the India Commerce as a Service Market.

    Commerce as a Service Market Deployment Type Insights

    The Deployment Type segment in the India Commerce as a Service Market is a crucial aspect that significantly influences the overall landscape. This segment is primarily divided into Public, Private, and Hybrid models, each catering to distinct business needs and preferences. Public deployment is widely adopted due to its cost-effectiveness and ease of access, allowing businesses of various sizes to leverage cloud-based solutions without heavy investments. Private deployments are essential for organizations that prioritize security and control over their data, which is particularly important for sectors like finance and healthcare, where data privacy is paramount.

    Hybrid deployment presents a balanced approach, enabling companies to combine the strengths of both public and private solutions, thus facilitating flexibility and scalability. As digital transformation in India accelerates, the importance of these deployment types becomes more evident, as they provide the required infrastructure to support innovation and enhance efficiency. The increasing adoption of e-commerce and digital payment solutions, coupled with supportive government initiatives, further propels growth in this segment. Understanding the dynamics of these deployment options is essential for businesses aiming to capitalize on the opportunities presented in the rapidly evolving Commerce as a Service market in India.

    Get more detailed insights about India Commerce as a Service Market Research Report-Forecast to 2035

    Key Players and Competitive Insights

    The India Commerce as a Service Market is characterized by a rapidly evolving landscape driven by technological advancements, shifting consumer preferences, and the increasing importance of digital solutions in retail and commerce. As businesses adapt to the growing demand for convenience and efficiency, the competition within this sector has intensified. A range of players has emerged, each vying for a foothold by leveraging innovative service models, specialized offerings, and strategic partnerships.

    Market research reveals that companies are focusing on providing seamless integration of services that enhance the consumer experience while optimizing operational efficiencies. This intricate interplay of competition showcases not only the current market dynamics but also the future potential for sustained growth, particularly in the context of a large and diverse consumer base in India.

    Licious has carved a niche for itself within the India Commerce as a Service Market by specializing in premium quality meat and seafood products delivered to consumers' doorsteps. The company's strength lies in its robust supply chain management, which ensures that all products maintain the highest standards of freshness and quality.

    Additionally, Licious has successfully utilized data-driven insights to tailor its offerings to meet consumer needs, enhancing its market presence. The brand promotes transparency in sourcing and maintains rigorous quality control standards, which resonate with health-conscious consumers. Furthermore, Licious's commitment to customer servicemarked by easy ordering processes and efficient delivery systemshas established it as a trusted leader in the meat e-commerce sector in India.

    CRED operates in the India Commerce as a Service Market with an innovative approach, primarily focusing on offering credit card payment solutions and rewards for timely repayments. The company stands out due to its dual focus on enhancing consumer engagement and promoting financial literacy among users. Key products and services include a range of reward-based offers that incentivize customers to make timely payments, enhancing their credit scores and generating loyalty.

    CRED's market presence is bolstered by strategic partnerships with various brands that allow it to provide exclusive offers to its members. The brand's strengths lie in its advanced analytics capabilities, which enable it to understand consumer behavior and preferences thoroughly. In recent years, CRED has expanded through mergers and acquisitions that have enriched its technological expertise while diversifying its service offerings, thereby positioning it competitively within the India Commerce as a Service Market.

    Key Companies in the India Commerce as a Service Market market include

    Industry Developments

    The India Commerce as a Service Market has seen significant activity recently, with various companies making headlines for their strategic developments. Notably, in September 2023, Swiggy launched its subscription service called Swiggy One, aimed at enhancing customer loyalty and providing benefits across its food delivery and grocery services. Meanwhile, CRED made strides by introducing CRED Stash in October 2023, allowing users to invest in fractional shares, marking its expansion into financial services.

    In the realm of mergers and acquisitions, Delhivery, a logistics company, acquired the express logistics business of a smaller firm in August 2023, strengthening its distribution network. Zomato also announced its decision to acquire a controlling stake in a restaurant chain in July 2023, adding to its growing portfolio of services.

    The growth in company valuations within this market is noteworthy, with companies like Paytm and Flipkart experiencing increased funding rounds that bolster their market presence. Over the last few years, the India Commerce as a Service Market has demonstrated robust resilience and dynamism, reflecting changing consumer behaviors and technological advancements.

    Market Segmentation

    Outlook

    • Public
    • Private
    • Hybrid

    Commerce as a Service Market Component Outlook

    • Solutions
    • Services

    Commerce as a Service Market Solution Type Outlook

    • Content & Site Management
    • Product Information Management
    • Experience Management
    • Inventory & Order Management
    • Payment Process Management
    • Multi-site Management

    Commerce as a Service Market Delivery Model Outlook

    • B2B
    • B2C
    • Machine-2-machine Commerce

    Commerce as a Service Market Deployment Type Outlook

    • Public
    • Private
    • Hybrid

    Report Scope

    Report Attribute/Metric Source: Details
    MARKET SIZE 2023 154.0(USD Million)
    MARKET SIZE 2024 250.0(USD Million)
    MARKET SIZE 2035 5250.0(USD Million)
    COMPOUND ANNUAL GROWTH RATE (CAGR) 31.887% (2025 - 2035)
    REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    BASE YEAR 2024
    MARKET FORECAST PERIOD 2025 - 2035
    HISTORICAL DATA 2019 - 2024
    MARKET FORECAST UNITS USD Million
    KEY COMPANIES PROFILED Licious, CRED, Myntra, Swiggy, Ola, Paytm, Flipkart, ShopClues, Meesho, Zomato, Amazon, Delhivery, Nykaa, Tata Cliq, Snapdeal
    SEGMENTS COVERED Component, Solution Type, Delivery Model, Deployment Type
    KEY MARKET OPPORTUNITIES E-commerce platform integration, Rise of mobile commerce, Emerging SME digital solutions, AI-driven customer personalization, Subscription-based business models.
    KEY MARKET DYNAMICS Digital transformation acceleration, E-commerce growth, Adoption of cloud solutions, Increased consumer expectations, Regulatory compliance challenges
    COUNTRIES COVERED India

    FAQs

    What is the expected market size of the India Commerce as a Service Market in 2024?

    The India Commerce as a Service Market is expected to reach a value of 250.0 USD Million in 2024.

    What is the projected market size for the India Commerce as a Service Market by 2035?

    By 2035, the India Commerce as a Service Market is projected to be valued at 5250.0 USD Million.

    What is the expected compound annual growth rate (CAGR) for the India Commerce as a Service Market from 2025 to 2035?

    The India Commerce as a Service Market is expected to grow at a CAGR of 31.887% from 2025 to 2035.

    What will be the estimated value of Solutions in the India Commerce as a Service Market by 2035?

    Solutions in the India Commerce as a Service Market are projected to reach an estimated value of 2100.0 USD Million by 2035.

    What will be the anticipated value of Services in the India Commerce as a Service Market by 2035?

    The value of Services in the India Commerce as a Service Market is anticipated to reach 3150.0 USD Million by 2035.

    Who are the major players in the India Commerce as a Service Market?

    The major players in the market include Licious, CRED, Myntra, Swiggy, Ola, Paytm, Flipkart, ShopClues, Meesho, Zomato, Amazon, Delhivery, Nykaa, Tata Cliq, and Snapdeal.

    What are the key applications driving growth in the India Commerce as a Service Market?

    Key applications driving growth include e-commerce solutions, payment processing, and delivery services.

    What are the emerging trends in the India Commerce as a Service Market?

    Emerging trends include increased adoption of digital payments and enhanced customer experience through technology integration.

    What challenges does the India Commerce as a Service Market face currently?

    Challenges include intense competition and rapidly changing consumer preferences.

    How has the global economic scenario influenced the India Commerce as a Service Market?

    The global economic scenario has led to increased demand for online services, enhancing market growth opportunities.

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