Healthcare CRM Market Segmentation
Healthcare CRM Market Type Outlook (USD Billion, 2018-2032)
Operational CRM
Analytical CRM
Collaborative CRM
Healthcare CRM Market Component Outlook (USD Billion, 2018-2032)
Software
Service
Healthcare CRM Market Mode of Delivery Outlook (USD Billion, 2018-2032)
Cloud-Based
On-Premise
Healthcare CRM Market Application Outlook (USD Billion, 2018-2032)
Communication Module
Patient Management
Task Management
Report Module
Healthcare CRM Market Regional Outlook (USD Billion, 2018-2032)
North America Outlook (USD Billion, 2018-2032)
North America Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
North America Healthcare CRM Market by Component
Software
Service
North America Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
North America Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
US Outlook (USD Billion, 2018-2032)
US Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
US Healthcare CRM Market by Component
Software
Service
US Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
US Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
CANADA Outlook (USD Billion, 2018-2032)
CANADA Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
CANADA Healthcare CRM Market by Component
Software
Service
CANADA Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
CANADA Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
Europe Outlook (USD Billion, 2018-2032)
Europe Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Europe Healthcare CRM Market by Component
Software
Service
Europe Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Europe Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
Germany Outlook (USD Billion, 2018-2032)
Germany Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Germany Healthcare CRM Market by Component
Software
Service
Germany Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Germany Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
France Outlook (USD Billion, 2018-2032)
France Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
France Healthcare CRM Market by Component
Software
Service
France Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
France Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
UK Outlook (USD Billion, 2018-2032)
UK Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
UK Healthcare CRM Market by Component
Software
Service
UK Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
UK Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
ITALY Outlook (USD Billion, 2018-2032)
ITALY Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
ITALY Healthcare CRM Market by Component
Software
Service
ITALY Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
ITALY Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
SPAIN Outlook (USD Billion, 2018-2032)
Spain Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Spain Healthcare CRM Market by Component
Software
Service
Spain Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Spain Angiography Equipment Market by Application
Communication Module
Patient Management
Task Management
Report Module
Rest Of Europe Outlook (USD Billion, 2018-2032)
Rest Of Europe Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
REST OF EUROPE Healthcare CRM Market by Component
Software
Service
REST OF EUROPE Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
REST OF EUROPE Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
Asia-Pacific Outlook (USD Billion, 2018-2032)
Asia-Pacific Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Asia-Pacific Healthcare CRM Market by Component
Software
Service
Asia-Pacific Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Asia-Pacific Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
China Outlook (USD Billion, 2018-2032)
China Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
China Healthcare CRM Market by Component
Software
Service
China Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
China Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
Japan Outlook (USD Billion, 2018-2032)
Japan Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Japan Healthcare CRM Market by Component
Software
Service
Japan Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Japan Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
India Outlook (USD Billion, 2018-2032)
India Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
India Healthcare CRM Market by Component
Software
Service
India Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
India Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
Australia Outlook (USD Billion, 2018-2032)
Australia Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Australia Healthcare CRM Market by Component
Software
Service
Australia Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Australia Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
Rest of Asia-Pacific Outlook (USD Billion, 2018-2032)
Rest of Asia-Pacific Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Rest of Asia-Pacific Healthcare CRM Market by Component
Software
Service
Rest of Asia-Pacific Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Rest of Asia-Pacific Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
Rest of the World Outlook (USD Billion, 2018-2032)
Rest of the World Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Rest of the World Healthcare CRM Market by Component
Software
Service
Rest of the World Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Rest of the World Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
Middle East Outlook (USD Billion, 2018-2032)
Middle East Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Middle East Healthcare CRM Market by Component
Software
Service
Middle East Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Middle East Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
Africa Outlook (USD Billion, 2018-2032)
Africa Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Africa Healthcare CRM Market by Component
Software
Service
Africa Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Africa Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
Latin America Outlook (USD Billion, 2018-2032)
Latin America Healthcare CRM Market by Type
Operational CRM
Analytical CRM
Collaborative CRM
Latin America Healthcare CRM Market by Component
Software
Service
Latin America Healthcare CRM Market by Mode of Delivery
Cloud-Based
On-Premise
Latin America Healthcare CRM Market by Application
Communication Module
Patient Management
Task Management
Report Module
1 EXECUTIVE SUMMARY
2 MARKET INTRODUCTION
2.1 SCOPE OF THE STUDY 15
2.2 RESEARCH OBJECTIVE 15
2.3 MARKET STRUCTURE 15
2.4 ASSUMPTIONS & LIMITATIONS 16
3 RESEARCH METHODOLOGY
3.1 DATA MINING 17
3.2 SECONDARY RESEARCH 18
3.3 PRIMARY RESEARCH 19
3.4 BREAKDOWN OF PRIMARY RESPONDENTS 20
3.5 FORECASTING TECHNIQUES 21
3.6 RESEARCH METHODOLOGY FOR MARKET SIZE ESTIMATION 22
3.6.1 BOTTOM-UP APPROACH 23
3.6.2 TOP-DOWN APPROACH 23
3.7 DATA TRIANGULATION 24
3.8 VALIDATION 24
4 MARKET DYNAMICS
4.1 OVERVIEW 25
4.2 DRIVERS 26
4.2.1 INCREASING NUMBER OF HOSPITALS 26
4.2.2 INCLINATION TOWARDS INTEGRATED HEALTHCARE SYSTEM 26
4.2.3 STRUCTURED BILLING PROCESS AND AUTOMATED HEALTHCARE WORKFLOW 27
4.3 RESTRAINTS 28
4.3.1 LOW ADOPTION RATES OF HEALTHCARE CRM IN DEVELOPING REGIONS 28
4.4 OPPORTUNITIES 29
4.4.1 ADVANCEMENTS IN THE HEALTHCARE IT SECTOR 29
4.4.2 ARTIFICIAL INTELLIGENCE (AI) IN CRM 29
5 MARKET FACTOR ANALYSIS
5.1 VALUE CHAIN ANALYSIS 30
5.1.1 INPUTS 31
5.1.2 SOFTWARE DEVELOPMENT PROCESSES 31
5.1.3 OUTPUT 31
5.1.4 MARKETING AND DISTRIBUTION 31
5.1.5 POST SELLING SERVICES 31
5.2 PORTER’S FIVE FORCES MODEL 32
5.2.1 THREAT OF NEW ENTRANTS 33
5.2.2 BARGAINING POWER OF SUPPLIERS 33
5.2.3 THREAT OF SUBSTITUTES 33
5.2.4 BARGAINING POWER OF BUYERS 33
5.2.5 INTENSITY OF RIVALRY 33
6 HEALTHCARE CRM MARKET, BY TYPE
6.1 OVERVIEW 34
6.2 OPERATIONAL CRM 35
6.3 ANALYTICAL CRM 35
6.4 COLLABORATIVE CRM 36
7 HEALTHCARE CRM MARKET, BY APPLICATION
7.1 OVERVIEW 37
7.2 COMMUNICATION MODULE 38
7.3 TASK MANAGEMENT 38
7.4 REPORT MODULE 39
7.5 PATIENT MANAGEMENT 39
8 HEALTHCARE CRM MARKET, BY COMPONENT
8.1 INTRODUCTION 40
8.2 SOFTWARE 41
8.3 SERVICE 41
9 HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
9.1 OVERVIEW 42
9.2 CLOUD BASED 43
9.3 ON-PREMISE 43
10 HEALTHCARE CRM MARKET, BY END USER
10.1 OVERVIEW 44
10.2 HEALTHCARE PROVIDERS 45
10.3 HEALTHCARE PAYERS 46
11 GLOBAL HEALTHCARE CRM MARKET, BY REGION
11.1 OVERVIEW 47
11.2 AMERICAS 48
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.2.1 NORTH AMERICA 50
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.2.1.1 US 52
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.2.1.2 CANADA 54
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.2.2 LATIN AMERICA 56
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.3 EUROPE 58
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.3.1 GERMANY 60
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.3.2 FRANCE 62
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.3.3 UK 64
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.3.4 ITALY 66
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.3.5 SPAIN 68
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.3.6 REST OF EUROPE 70
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.4 ASIA-PACIFIC 72
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.4.1 CHINA 75
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.4.2 JAPAN 77
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.4.3 INDIA 79
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.4.4 SOUTH KOREA 81
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.4.5 AUSTRALIA 83
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.4.6 REST OF ASIA-PACIFIC 85
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
11.5 REST OF THE WORLD (ROW) 87
HEALTHCARE CRM MARKET, BY TYPE
HEALTHCARE CRM MARKET, BY APPLICATION
HEALTHCARE CRM MARKET, BY COMPONENT
HEALTHCARE CRM MARKET, BY MODE OF DELIVERY
HEALTHCARE CRM MARKET, BY END USER
12 COMPETITIVE LANDSCAPE
12.1 OVERVIEW 89
12.2 MAJOR PLAYERS IN THE GLOBAL HEALTHCARE CRM MARKET 89
12.3 COMPETITIVE BENCHMARKING 90
12.4 COMPETITOR DASHBOARD 91
12.5 MAJOR GROWTH STRATEGY IN THE GLOBAL HEALTHCARE CRM MARKET 91
12.6 THE LEADING PLAYER IN TERMS OF NUMBER OF DEVELOPMENTS IN GLOBAL HEALTHCARE CRM MARKET 92
12.7 KEY DEVELOPMENTS & GROWTH STRATEGIES 92
12.7.1 PRODUCT DEVELOPMENT 93
12.7.2 ACQUISITION 93
12.7.3 COLLABORATION 93
13 COMPANY PROFILES
13.1 HEALTHGRADES OPERATING COMPANY, INC. 94
13.1.1 COMPANY OVERVIEW 94
13.1.2 FINANCIAL OVERVIEW 94
13.1.3 PRODUCTS/SERVICES OFFERED 94
13.1.4 KEY DEVELOPMENTS 94
13.1.5 SWOT ANALYSIS 95
13.1.6 KEY STRATEGIES 95
13.2 INFOR 96
13.2.1 COMPANY OVERVIEW 96
13.2.2 FINANCIAL OVERVIEW 96
13.2.3 PRODUCTS/SERVICES OFFERED 97
13.2.4 KEY DEVELOPMENTS 97
13.2.5 SWOT ANALYSIS 97
13.2.6 KEY STRATEGIES 98
13.3 SALESFORCE.COM, INC. 99
13.3.1 COMPANY OVERVIEW 99
13.3.2 FINANCIAL OVERVIEW 99
13.3.3 PRODUCTS/SERVICES OFFERED 100
13.3.4 KEY DEVELOPMENTS 100
13.3.5 SWOT ANALYSIS 101
13.3.6 KEY STRATEGIES 101
13.4 SAP 102
13.4.1 COMPANY OVERVIEW 102
13.4.2 FINANCIAL OVERVIEW 102
13.4.3 PRODUCTS/SERVICES OFFERED 103
13.4.4 KEY DEVELOPMENTS 103
13.4.5 SWOT ANALYSIS 103
13.4.6 KEY STRATEGIES 103
13.5 KEONA HEALTH 104
13.5.1 COMPANY OVERVIEW 104
13.5.2 FINANCIAL OVERVIEW 104
13.5.3 PRODUCTS/SERVICES OFFERED 104
13.5.4 KEY DEVELOPMENTS 104
13.5.5 SWOT ANALYSIS 105
13.5.6 KEY STRATEGIES 105
13.6 MICROSOFT 106
13.6.1 COMPANY OVERVIEW 106
13.6.2 FINANCIAL OVERVIEW 106
13.6.3 PRODUCTS/SERVICES OFFERED 107
13.6.4 KEY DEVELOPMENTS 107
13.6.5 SWOT ANALYSIS 107
13.6.6 KEY STRATEGIES 107
13.7 ORACLE 108
13.7.1 COMPANY OVERVIEW 108
13.7.2 FINANCIAL OVERVIEW 108
13.7.3 PRODUCTS/SERVICES OFFERED 109
13.7.4 KEY DEVELOPMENTS 109
13.7.5 SWOT ANALYSIS 109
13.7.6 KEY STRATEGIES 109
13.8 ACCENTURE 110
13.8.1 COMPANY OVERVIEW 110
13.8.2 FINANCIAL OVERVIEW 111
13.8.3 PRODUCTS/SERVICES OFFERED 111
13.8.4 KEY DEVELOPMENTS 112
13.8.5 SWOT ANALYSIS 112
13.8.6 KEY STRATEGIES 112
13.9 SUGARCRM 113
13.9.1 COMPANY OVERVIEW 113
13.9.2 FINANCIAL OVERVIEW 113
13.9.3 PRODUCTS/SERVICES OFFERED 113
13.9.4 KEY DEVELOPMENTS 113
13.9.5 SWOT ANALYSIS 114
13.9.6 KEY STRATEGIES 114
13.10 HC1 115
13.10.1 COMPANY OVERVIEW 115
13.10.2 FINANCIAL OVERVIEW 115
13.10.3 PRODUCTS/SERVICES OFFERED 115
13.10.4 KEY DEVELOPMENTS 115
13.10.5 SWOT ANALYSIS 116
13.10.6 KEY STRATEGIES 116
14 APPENDIX
14.1 REFERENCES 117
14.2 RELATED REPORTS 117
15 LIST OF TABLES
TABLE 1 LIST OF ASSUMPTIONS 16
TABLE 2 PRIMARY INTERVIEWS AND INFORMATION GATHERING PROCESS 19
TABLE 3 GLOBAL HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 34
TABLE 4 GLOBAL HEALTHCARE CRM MARKET, BY TYPE, FOR OPERATIONAL CRM 2023-2032 (USD MILLION) 35
TABLE 5 GLOBAL HEALTHCARE CRM MARKET, BY TYPE, FOR ANALYTICAL CRM 2023-2032 (USD MILLION) 35
TABLE 6 GLOBAL HEALTHCARE CRM MARKET, BY TYPE, FOR COLLABORATIVE CRM 2023-2032 (USD MILLION) 36
TABLE 7 GLOBAL HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 37
TABLE 8 GLOBAL HEALTHCARE CRM MARKET, FOR COMMUNICATION MODULE, BY REGION 2023-2032 (USD MILLION) 38
TABLE 9 GLOBAL HEALTHCARE CRM MARKET, FOR TASK MANAGEMENT, BY REGION 2023-2032 (USD MILLION) 38
TABLE 10 GLOBAL HEALTHCARE CRM MARKET, FOR REPORT MODULE, BY REGION 2023-2032 (USD MILLION) 39
TABLE 11 GLOBAL HEALTHCARE CRM MARKET, FOR PATIENT MANAGEMENT, BY REGION 2023-2032 (USD MILLION) 39
TABLE 12 GLOBAL HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 40
TABLE 13 GLOBAL HEALTHCARE CRM MARKET, FOR SOFTWARE, BY REGION 2023-2032 (USD MILLION) 41
TABLE 14 GLOBAL HEALTHCARE CRM MARKET, FOR SERVICE, BY REGION 2023-2032 (USD MILLION) 41
TABLE 15 GLOBAL HEALTHCARE CRM MARKET, BY MODE OF DELIVERY2023-2032 (USD MILLION) 42
TABLE 16 GLOBAL HEALTHCARE CRM MARKET, FOR CLOUD BASED, BY REGION 2023-2032 (USD MILLION) 43
TABLE 17 GLOBAL HEALTHCARE CRM MARKET, FOR ON PREMISE, BY REGION 2023-2032 (USD MILLION) 43
TABLE 18 GLOBAL HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 44
TABLE 19 GLOBAL HEALTHCARE CRM MARKET, FOR HEALTHCARE PROVIDERS, BY REGION 2023-2032 (USD MILLION) 45
TABLE 20 GLOBAL HEALTHCARE CRM MARKET, FOR HEALTHCARE PAYERS, BY REGION2023-2032 (USD MILLION) 46
TABLE 21 GLOBAL HEALTHCARE CRM MARKET, BY REGION 2023-2032 (USD MILLION) 47
TABLE 22 AMERICAS HEALTHCARE CRM MARKET, BY REGION 2023-2032 (USD MILLION) 48
TABLE 23 AMERICAS HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 49
TABLE 24 AMERICAS HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 49
TABLE 25 AMERICAS HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 49
TABLE 26 AMERICAS HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 49
TABLE 27 AMERICAS HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 50
TABLE 28 NORTH AMERICA HEALTHCARE CRM MARKET, BY REGION 2023-2032 (USD MILLION) 50
TABLE 29 NORTH AMERICA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 51
TABLE 30 NORTH AMERICA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 51
TABLE 31 NORTH AMERICA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 51
TABLE 32 NORTH AMERICA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 51
TABLE 33 NORTH AMERICA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 52
TABLE 34 US HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 52
TABLE 35 US HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 52
TABLE 36 US HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 52
TABLE 37 US HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 53
TABLE 38 US HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 53
TABLE 39 CANADA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 54
TABLE 40 CANADA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 54
TABLE 41 CANADA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 54
TABLE 42 CANADA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 55
TABLE 43 CANADA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 55
TABLE 44 LATIN AMERICA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 56
TABLE 45 LATIN AMERICA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 56
TABLE 46 LATIN AMERICA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 56
TABLE 47 LATIN AMERICA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 57
TABLE 48 LATIN AMERICA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 57
TABLE 49 EUROPE HEALTHCARE CRM MARKET, BY REGION 2023-2032 (USD MILLION) 58
TABLE 50 EUROPE HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 59
TABLE 51 EUROPE HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 59
TABLE 52 EUROPE HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 59
TABLE 53 EUROPE HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 59
TABLE 54 EUROPE HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 60
TABLE 55 GERMANY HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 60
TABLE 56 GERMANY HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 60
TABLE 57 GERMANY HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 61
TABLE 58 GERMANY HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 61
TABLE 59 GERMANY HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 61
TABLE 60 FRANCE HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 62
TABLE 61 FRANCE HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 62
TABLE 62 FRANCE HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 62
TABLE 63 FRANCE HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 63
TABLE 64 FRANCE HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 63
TABLE 65 UK HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 64
TABLE 66 UK HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 64
TABLE 67 UK HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 64
TABLE 68 UK HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 65
TABLE 69 UK HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 65
TABLE 70 ITALY HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 66
TABLE 71 ITALY HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 66
TABLE 72 ITALY HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 66
TABLE 73 ITALY HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 67
TABLE 74 ITALY HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 67
TABLE 75 SPAIN HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 68
TABLE 76 SPAIN HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 68
TABLE 77 SPAIN HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 68
TABLE 78 SPAIN HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 69
TABLE 79 SPAIN HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 69
TABLE 80 REST OF EUROPE HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 70
TABLE 81 REST OF EUROPE HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 70
TABLE 82 REST OF EUROPE HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 70
TABLE 83 REST OF EUROPE HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 71
TABLE 84 REST OF EUROPE HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 71
TABLE 85 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY REGION 2023-2032 (USD MILLION) 72
TABLE 86 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 73
TABLE 87 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 73
TABLE 88 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 73
TABLE 89 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 74
TABLE 90 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 74
TABLE 91 CHINA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 75
TABLE 92 CHINA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 75
TABLE 93 CHINA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 76
TABLE 94 CHINA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 76
TABLE 95 CHINA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 76
TABLE 96 JAPAN HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 77
TABLE 97 JAPAN HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 77
TABLE 98 JAPAN HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 77
TABLE 99 JAPAN HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 78
TABLE 100 JAPAN HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 78
TABLE 101 INDIA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 79
TABLE 102 INDIA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 79
TABLE 103 INDIA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 79
TABLE 104 INDIA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 80
TABLE 105 INDIA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 80
TABLE 106 SOUTH KOREA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 81
TABLE 107 SOUTH KOREA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 81
TABLE 108 SOUTH KOREA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 81
TABLE 109 SOUTH KOREA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 82
TABLE 110 SOUTH KOREA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 82
TABLE 111 AUSTRALIA HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 83
TABLE 112 AUSTRALIA HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 83
TABLE 113 AUSTRALIA HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 83
TABLE 114 AUSTRALIA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 84
TABLE 115 AUSTRALIA HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 84
TABLE 116 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 85
TABLE 117 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 85
TABLE 118 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 85
TABLE 119 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 86
TABLE 120 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 86
TABLE 121 ROW HEALTHCARE CRM MARKET, BY TYPE 2023-2032 (USD MILLION) 87
TABLE 122 ROW HEALTHCARE CRM MARKET, BY APPLICATION 2023-2032 (USD MILLION) 87
TABLE 123 ROW HEALTHCARE CRM MARKET, BY COMPONENT 2023-2032 (USD MILLION) 87
TABLE 124 ROW HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2023-2032 (USD MILLION) 88
TABLE 125 ROW HEALTHCARE CRM MARKET, BY END USER 2023-2032 (USD MILLION) 88
TABLE 126 MAJOR PLAYERS IN THE GLOBAL HEALTHCARE CRM MARKET 89
TABLE 127 THE MOST ACTIVE PLAYER IN THE GLOBAL HEALTHCARE CRM MARKET 92
TABLE 128 PRODUCT DEVELOPMENT 93
TABLE 129 ACQUISITION 93
TABLE 130 COLLABORATION 93
TABLE 131 HEALTHGRADES OPERATING COMPANY, INC. PRODUCTS/SERVICES OFFERED 94
TABLE 132 HEALTHGRADES OPERATING COMPANY, INC.: KEY DEVELOPMENTS 94
TABLE 133 INFOR PRODUCTS/SERVICES OFFERED 97
TABLE 134 INFOR: KEY DEVELOPMENTS 97
TABLE 135 SALESFORCE.COM, INC.PRODUCTS/SERVICES OFFERED 100
TABLE 136 SALESFORCE.COM, INC.: KEY DEVELOPMENTS 100
TABLE 137 SAP PRODUCTS/SERVICES OFFERED 103
TABLE 138 KEONA HEALTH PRODUCTS/SERVICES OFFERED 104
TABLE 139 MICROSOFT PRODUCTS/SERVICES OFFERED 107
TABLE 140 ORACLE PRODUCTS/SERVICES OFFERED 109
TABLE 141 ACCENTURE PRODUCTS/SERVICES OFFERED 111
TABLE 142 SUGARCRM PRODUCTS/SERVICES OFFERED 113
TABLE 143 HC1 PRODUCTS/SERVICES OFFERED 115
16 LIST OF FIGURES
FIGURE 1 MARKET SYNOPSIS 14
FIGURE 2 GLOBAL HEALTHCARE CRM MARKET: STRUCTURE 15
FIGURE 3 BOTTOM-UP AND TOP-DOWN APPROACHES 22
FIGURE 4 MARKET DYNAMICS: ANALYSIS OF THE GLOBAL CRM MARKET 25
FIGURE 1 DRIVERS IMPACT ANALYSIS 27
FIGURE 2 RESTRAINTS IMPACT ANALYSIS 28
FIGURE 3 HEALTHCARE CRM MARKET: VALUE CHAIN ANALYSIS 30
FIGURE 4 PORTER’S FIVE FORCES MODEL 32
FIGURE 5 GLOBAL HEALTHCARE CRM MARKET, BY TYPE 2020 & 2027 (USD MILLION) 34
FIGURE 6 GLOBAL HEALTHCARE CRM MARKET, BY APPLICATION 2020 & 2027 (USD MILLION) 37
FIGURE 7 GLOBAL HEALTHCARE CRM MARKET, BY COMPONENT 2020 & 2027 (USD MILLION) 40
FIGURE 8 GLOBAL HEALTHCARE CRM MARKET, BY MODE OF DELIVERY2020 & 2027 (USD MILLION) 42
FIGURE 9 GLOBAL HEALTHCARE CRM MARKET, BY END USER 2020 & 2027 (USD MILLION) 44
FIGURE 10 GLOBAL HEALTHCARE CRM MARKET SHARE, BY REGION 2020 (%) 47
FIGURE 11 AMERICAS HEALTHCARE CRM MARKET SHARE, BY REGION 2020 (%) 48
FIGURE 12 NORTH AMERICA HEALTHCARE CRM MARKET SHARE, BY COUNTRY 2020 (%) 50
FIGURE 13 EUROPE HEALTHCARE CRM MARKET SHARE, BY REGION 2020 (%) 58
FIGURE 14 ASIA-PACIFIC HEALTHCARE CRM MARKET SHARE, BY COUNTRY/REGION 2020 (%) 72
FIGURE 15 BENCHMARKING OF MAJOR COMPETITORS 90
FIGURE 16 COMPETITOR DASHBOARD: GLOBAL HEALTHCARE CRM MARKET 91
FIGURE 17 MAJOR STRATEGY ADOPTED BY KEY PLAYERS IN THE HEALTHCARE CRM MARKET 91
FIGURE 18 GLOBAL HEALTHCARE CRM MARKET, KEY DEVELOPMENTS & GROWTH STRATEGIES (%) 92
FIGURE 19 HEALTHGRADES OPERATING COMPANY, INC.: SWOT ANALYSIS 95
FIGURE 20 INFOR FINANCIAL OVERVIEW SNAPSHOT 96
FIGURE 21 INFOR: SWOT ANALYSIS 97
FIGURE 22 SALESFORCE.COM, INC.FINANCIAL OVERVIEW SNAPSHOT 99
FIGURE 23 SALESFORCE.COM, INC.: SWOT ANALYSIS 101
FIGURE 24 SAP FINANCIAL OVERVIEW SNAPSHOT 102
FIGURE 25 SAP: SWOT ANALYSIS 103
FIGURE 26 KEONA HEALTH: SWOT ANALYSIS 105
FIGURE 27 MICROSOFT FINANCIAL OVERVIEW SNAPSHOT 106
FIGURE 28 MICROSOFT: SWOT ANALYSIS 107
FIGURE 29 ORACLE FINANCIAL OVERVIEW SNAPSHOT 108
FIGURE 30 ORACLE: SWOT ANALYSIS 109
FIGURE 31 ACCENTURE FINANCIAL OVERVIEW SNAPSHOT 111
FIGURE 32 ACCENTURE: SWOT ANALYSIS 112
FIGURE 33 SUGARCRM: SWOT ANALYSIS 114
FIGURE 34 HC1: SWOT ANALYSIS 116
Research Analyst Level I He is an extremely curious individual currently working in healthcare and medical devices domain. kinjoll is comfortably versed in data centric research backed by healthcare educational background. he leverages extensive data mining and analytics tools such as primary and secondary research, statistical analysis, machine learning, data modelling. his key role also involves technical sales support, client interaction and project management within the healthcare team. lastly, he showcases extensive affinity towards learning new skills and remain fascinated in implementing them.
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