Healthcare CRM Market Research Report - Global Forecast till 2027

Healthcare CRM Market: Information by Type (Operational CRM, Analytical CRM and Collaborative CRM), Component (software and service), Mode of Delivery (Cloud-Based and On-Premise), Application (Communication Module, Patient Management, Task Management, Report Module), End User (Healthcare Providers and Healthcare Payers) and Region (Americas, Europe, Asia-Pacific and Rest of the World) - Global Forecast till 2027

ID: MRFR/HC/5855-CR | March, 2020 | Region : Global

Market Overview


It is expected that Healthcare CRM Market will grow at a CAGR of 13.4% during the forecast period from 2019-2025. In 2018, the global market of healthcare CRM was worth around USD 8900 Million. Healthcare Customer Relationship Management (CRM) is a system that helps healthcare organizations with efficient workflow and better management to take care of patients. The technology used in the healthcare CRM system are- cloud-based CRM, collaborative system, mobile CRM, social CRM, and predictive CRM.


Healthcare CRM improves communication and efficient delivery of services. The Healthcare CRM is used to collect patients' data from various sources. It improves sales and marketing activities through feedback forms, online forms, and services for multiple businesses. The Healthcare CRM technology helps in automation for healthcare facilities such as sending emails, text messages and conveying test results.


The Healthcare CRM market is anticipated to have a lucrative growth in the forecast period as many healthcare facilities are focusing upon direct marketing to expand their business. Moreover, less or limited acquisition of healthcare CRM among the developing nations is expected to hamper the global CRM market's growth.

Global Healthcare CRM Market Share, by Type, 2018 (%)  Healthcare CRM Market


Source: MRFR Analysis


COVID-19 Analysis


The outbreak of the COVID-19 pandemic had a massive impact on healthcare facilities. There was a constant and enormous demand for an integrated system to manage the workflow and efficient delivery of assistance and care to patients worldwide. Usage of data technologies, analytical and digitalization technologies have primarily influenced the IT industry of healthcare. The outbreak of COVID-19 has pushed the market players to focus on the research and development for improvement and innovations in the Healthcare CRM market.


Market Dynamics


Market Drivers


The Healthcare CRM system is used to collect patient's data in a large volume from various sources. The constant need for virtual care is one of the critical factors in the global healthcare CRM market's growth. It is expected that the market will gain a CAGR of 13.4% during the forecast period of 2019-2025. Factors like cost-effectiveness, lower risk of errors, technological advancements are pushing the market. Healthcare CRM allows communication among healthcare facilities and patients.


There is a huge demand for healthcare CRM because the number of hospitals is gradually increasing, shifting demand to an integrated healthcare system for efficient workflow. A growing number of chronic disease, an ageing population, a need for new technological advancements, virtual care for patients, operational efficiency are some primary driver for the growth of the global healthcare CRM market.


Restraints


The market is expected to increase by the forecast period. However, complexities related to the application of CRM and high costs are one of the primary factors that are expected to hamper the market's growth. Also, increasing security threats and concern regarding patients' data privacy is another factor that may affect the growth of the market to a certain length.  


Opportunities


Through integrated healthcare, improvement can be made inaccessible, user satisfaction, efficiency and quality. Integrating the healthcare CRM system is a concept that combines delivery management along with the healthcare organizations related to treatment, rehabilitation, health promotion and diagnosis. Various companies are emerging in the healthcare CRM market and expanding their business by launching products, acquisitions, partnerships and joint ventures. 


Challenges


Healthcare CRM systems also have some challenges to thrive in the market. There is a lack of healthcare specialists, or they are swamped with learning about the new system try to include them daily. The healthcare CRM needs connectivity to various applications. Also, many healthcare facilities have stringent rules and regulations for accessing data, which may challenge the healthcare CRM to grow in the global market.


Cumulative Growth Analysis


The increasing number of hospitals and demand for advanced technologies to solve the problems and managements to give proper care to the patients is among significant factors for the global growth of the market. It is predicted that the Compound Annual Growth Rate (CAGR) of the healthcare CRM market will be 13.4 during the forecast period 2019-2025 with a worth of USD 8900 million.


Value Chain Analysis


The increasing use of CRM solutions in the healthcare sectors, healthcare providers, are expected to dominate the market during the forecast period. The presence of insurance companies in large number would also support the growth of the healthcare CRM market. Also, market players' rapid development and introduction are primarily used to increase the marketing and sales processes among the pharmaceutical and biotechnological companies will probably push the market during the forecast period.


Segment Overview


As per reports by Healthcare CRM Market Research Report - Global Forecast till 2025, the global Market has been segmented into five sections.


By Type- the market is further segmented into analytical CRM, collaborative CRM and Analytical CRM.  The segment of operational CRM holds the largest share of about 56.4% during 2018.


By Delivery- The healthcare CRM system is divided into on-premise and cloud-based. It is expected the cloud-based system will register a CAGR of 13.7% during the forecast period.


By End User- the market is segmented into healthcare providers and healthcare payers. The segment of healthcare providers has the largest market share due to the rise in CRM solutions in hospitals worldwide.


By Component- The market is further segmented into- Service and Software.  It is expected that software service will have the fastest growth with a CAGR of 13.8% during the forecast period.


By application- The application segment is further divided into task management, report module, patient management, and communication module. The communication module part holds the largest share in the market for about 41.4% during 2018.

Global
Healthcare CRM Market Share, by Region, 2018 (%)  Healthcare CRM Market


Source: MRFR Analysis


Regional Analysis


Geographically, the global healthcare CRM market is divided into The American Region, Europe, Asia-Pacific, Europe, the Middle East and the rest of the world. The countries in North America and the South American region have dominated the market. Because hospitals, payers, and early adoption of the healthcare CRM system have supported the market's growth.


Europe accounted for a fair share in the market. The companies primarily focus on infrastructure, research and development investments, and developed economies are responsible for this substantial growth.


Asia-Pacific region is estimated to have the fastest growth in the global healthcare CRM market. An increasing number of investors in healthcare and private hospitals are considered one of the main factors.


In the rest of the world, the healthcare CRM market is expected to have a gradual and steady growth due to developing infrastructure in the healthcare CRM system and government initiatives.


Competitive Landscape


Many companies around the world are the key players in the healthcare CRM market. They introduce various strategies to expand their business and give quality services to consumers. For instance, In SAP announced its acquisition of Calidscloud to increase its business portfolio and strengthen its services for relationship management.


Here is the list of some companies-



  • SugarCRM (US)

  • SAP SE (Germany)

  • Keona Health (US)

  • Microsoft (US)

  • com, Inc. (US)

  • Infor, Inc. (US)

  • Healthgrades (US)

  • Oracle (US)

  • Influence Health (US)

  • Accenture (Ireland)


Recent Developments



  1. Siemens Healthineers, in March 2020, launched a teamplay digital health platform. This platform helps in giving easy access to solutions needed for operational and clinical support. This platform consists of over 5,000 institutes along with 23,000 connected systems across 60 countries.

  2. In the year 2019, Oracle announced the opening of its data centre in the Middle East and UAE. The data centre offers cloud services to customers in those countries. This has helped Oracle to generate more revenue and strengthen its position in the healthcare CRM market.


Report Overview


The report provides information regarding various insights and information about the market changes during the forecast period, such as market driver, restraints, opportunities, competitive analysis, regional analysis, etc. The information in this report is collected from primary and secondary sources.


Report Segmentation



  • By Component



  1. Service

  2. Software



  • By Type



  1. Operational

  2. Collaborative

  3. Analytical



  • By Application



  1. Task Management

  2. Report Module

  3. Patient Management

  4. Communication Module



  • By End-User



  1. Healthcare Payer

  2. Healthcare providers



  • By region



  1. Americas

  2. Asia-Pacific

  3. Europe

  4. The Middle East and Africa

1 EXECUTIVE SUMMARY

2 MARKET INTRODUCTION

2.1 SCOPE OF THE STUDY 15

2.2 RESEARCH OBJECTIVE 15

2.3 MARKET STRUCTURE 15

2.4 ASSUMPTIONS & LIMITATIONS 16

3 RESEARCH METHODOLOGY

3.1 DATA MINING 17

3.2 SECONDARY RESEARCH 18

3.3 PRIMARY RESEARCH 19

3.4 BREAKDOWN OF PRIMARY RESPONDENTS 20

3.5 FORECASTING TECHNIQUES 21

3.6 RESEARCH METHODOLOGY FOR MARKET SIZE ESTIMATION 22

3.6.1 BOTTOM-UP APPROACH 23

3.6.2 TOP-DOWN APPROACH 23

3.7 DATA TRIANGULATION 24

3.8 VALIDATION 24

4 MARKET DYNAMICS

4.1 OVERVIEW 25

4.2 DRIVERS 26

4.2.1 INCREASING NUMBER OF HOSPITALS 26

4.2.2 INCLINATION TOWARDS INTEGRATED HEALTHCARE SYSTEM 26

4.2.3 STRUCTURED BILLING PROCESS AND AUTOMATED HEALTHCARE WORKFLOW 27

4.3 RESTRAINTS 28

4.3.1 LOW ADOPTION RATES OF HEALTHCARE CRM IN DEVELOPING REGIONS 28

4.4 OPPORTUNITIES 29

4.4.1 ADVANCEMENTS IN THE HEALTHCARE IT SECTOR 29

4.4.2 ARTIFICIAL INTELLIGENCE (AI) IN CRM 29

5 MARKET FACTOR ANALYSIS

5.1 VALUE CHAIN ANALYSIS 30

5.1.1 INPUTS 31

5.1.2 SOFTWARE DEVELOPMENT PROCESSES 31

5.1.3 OUTPUT 31

5.1.4 MARKETING AND DISTRIBUTION 31

5.1.5 POST SELLING SERVICES 31

5.2 PORTER’S FIVE FORCES MODEL 32

5.2.1 THREAT OF NEW ENTRANTS 33

5.2.2 BARGAINING POWER OF SUPPLIERS 33

5.2.3 THREAT OF SUBSTITUTES 33

5.2.4 BARGAINING POWER OF BUYERS 33

5.2.5 INTENSITY OF RIVALRY 33

6 HEALTHCARE CRM MARKET, BY TYPE

6.1 OVERVIEW 34

6.2 OPERATIONAL CRM 35

6.3 ANALYTICAL CRM 35

6.4 COLLABORATIVE CRM 36

7 HEALTHCARE CRM MARKET, BY APPLICATION

7.1 OVERVIEW 37

7.2 COMMUNICATION MODULE 38

7.3 TASK MANAGEMENT 38

7.4 REPORT MODULE 39

7.5 PATIENT MANAGEMENT 39

8 HEALTHCARE CRM MARKET, BY COMPONENT

8.1 INTRODUCTION 40

8.2 SOFTWARE 41

8.3 SERVICE 41

9 HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

9.1 OVERVIEW 42

9.2 CLOUD BASED 43

9.3 ON-PREMISE 43

10 HEALTHCARE CRM MARKET, BY END USER

10.1 OVERVIEW 44

10.2 HEALTHCARE PROVIDERS 45

10.3 HEALTHCARE PAYERS 46

11 GLOBAL HEALTHCARE CRM MARKET, BY REGION

11.1 OVERVIEW 47

11.2 AMERICAS 48

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.2.1 NORTH AMERICA 50

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.2.1.1 US 52

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.2.1.2 CANADA 54

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.2.2 LATIN AMERICA 56

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3 EUROPE 58

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.1 GERMANY 60

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.2 FRANCE 62

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.3 UK 64

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.4 ITALY 66

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.5 SPAIN 68

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.3.6 REST OF EUROPE 70

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4 ASIA-PACIFIC 72

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.1 CHINA 75

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.2 JAPAN 77

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.3 INDIA 79

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.4 SOUTH KOREA 81

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.5 AUSTRALIA 83

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.4.6 REST OF ASIA-PACIFIC 85

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

11.5 REST OF THE WORLD (ROW) 87

HEALTHCARE CRM MARKET, BY TYPE

HEALTHCARE CRM MARKET, BY APPLICATION

HEALTHCARE CRM MARKET, BY COMPONENT

HEALTHCARE CRM MARKET, BY MODE OF DELIVERY

HEALTHCARE CRM MARKET, BY END USER

12 COMPETITIVE LANDSCAPE

12.1 OVERVIEW 89

12.2 MAJOR PLAYERS IN THE GLOBAL HEALTHCARE CRM MARKET 89

12.3 COMPETITIVE BENCHMARKING 90

12.4 COMPETITOR DASHBOARD 91

12.5 MAJOR GROWTH STRATEGY IN THE GLOBAL HEALTHCARE CRM MARKET 91

12.6 THE LEADING PLAYER IN TERMS OF NUMBER OF DEVELOPMENTS IN GLOBAL HEALTHCARE CRM MARKET 92

12.7 KEY DEVELOPMENTS & GROWTH STRATEGIES 92

12.7.1 PRODUCT DEVELOPMENT 93

12.7.2 ACQUISITION 93

12.7.3 COLLABORATION 93

13 COMPANY PROFILES

13.1 HEALTHGRADES OPERATING COMPANY, INC. 94

13.1.1 COMPANY OVERVIEW 94

13.1.2 FINANCIAL OVERVIEW 94

13.1.3 PRODUCTS/SERVICES OFFERED 94

13.1.4 KEY DEVELOPMENTS 94

13.1.5 SWOT ANALYSIS 95

13.1.6 KEY STRATEGIES 95


13.2 INFOR 96

13.2.1 COMPANY OVERVIEW 96

13.2.2 FINANCIAL OVERVIEW 96

13.2.3 PRODUCTS/SERVICES OFFERED 97

13.2.4 KEY DEVELOPMENTS 97

13.2.5 SWOT ANALYSIS 97

13.2.6 KEY STRATEGIES 98

13.3 SALESFORCE.COM, INC. 99

13.3.1 COMPANY OVERVIEW 99

13.3.2 FINANCIAL OVERVIEW 99

13.3.3 PRODUCTS/SERVICES OFFERED 100

13.3.4 KEY DEVELOPMENTS 100

13.3.5 SWOT ANALYSIS 101

13.3.6 KEY STRATEGIES 101

13.4 SAP 102

13.4.1 COMPANY OVERVIEW 102

13.4.2 FINANCIAL OVERVIEW 102

13.4.3 PRODUCTS/SERVICES OFFERED 103

13.4.4 KEY DEVELOPMENTS 103

13.4.5 SWOT ANALYSIS 103

13.4.6 KEY STRATEGIES 103

13.5 KEONA HEALTH 104

13.5.1 COMPANY OVERVIEW 104

13.5.2 FINANCIAL OVERVIEW 104

13.5.3 PRODUCTS/SERVICES OFFERED 104

13.5.4 KEY DEVELOPMENTS 104

13.5.5 SWOT ANALYSIS 105

13.5.6 KEY STRATEGIES 105

13.6 MICROSOFT 106

13.6.1 COMPANY OVERVIEW 106

13.6.2 FINANCIAL OVERVIEW 106

13.6.3 PRODUCTS/SERVICES OFFERED 107

13.6.4 KEY DEVELOPMENTS 107

13.6.5 SWOT ANALYSIS 107

13.6.6 KEY STRATEGIES 107


13.7 ORACLE 108

13.7.1 COMPANY OVERVIEW 108

13.7.2 FINANCIAL OVERVIEW 108

13.7.3 PRODUCTS/SERVICES OFFERED 109

13.7.4 KEY DEVELOPMENTS 109

13.7.5 SWOT ANALYSIS 109

13.7.6 KEY STRATEGIES 109

13.8 ACCENTURE 110

13.8.1 COMPANY OVERVIEW 110

13.8.2 FINANCIAL OVERVIEW 111

13.8.3 PRODUCTS/SERVICES OFFERED 111

13.8.4 KEY DEVELOPMENTS 112

13.8.5 SWOT ANALYSIS 112

13.8.6 KEY STRATEGIES 112

13.9 SUGARCRM 113

13.9.1 COMPANY OVERVIEW 113

13.9.2 FINANCIAL OVERVIEW 113

13.9.3 PRODUCTS/SERVICES OFFERED 113

13.9.4 KEY DEVELOPMENTS 113

13.9.5 SWOT ANALYSIS 114

13.9.6 KEY STRATEGIES 114

13.10 HC1 115

13.10.1 COMPANY OVERVIEW 115

13.10.2 FINANCIAL OVERVIEW 115

13.10.3 PRODUCTS/SERVICES OFFERED 115

13.10.4 KEY DEVELOPMENTS 115

13.10.5 SWOT ANALYSIS 116

13.10.6 KEY STRATEGIES 116

14 APPENDIX

14.1 REFERENCES 117

14.2 RELATED REPORTS 117

15 LIST OF TABLES

TABLE 1 LIST OF ASSUMPTIONS 16

TABLE 2 PRIMARY INTERVIEWS AND INFORMATION GATHERING PROCESS 19

TABLE 3 GLOBAL HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 34

TABLE 4 GLOBAL HEALTHCARE CRM MARKET, BY TYPE, FOR OPERATIONAL CRM 2020-2027 (USD MILLION) 35

TABLE 5 GLOBAL HEALTHCARE CRM MARKET, BY TYPE, FOR ANALYTICAL CRM 2020-2027 (USD MILLION) 35

TABLE 6 GLOBAL HEALTHCARE CRM MARKET, BY TYPE, FOR COLLABORATIVE CRM 2020-2027 (USD MILLION) 36

TABLE 7 GLOBAL HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 37

TABLE 8 GLOBAL HEALTHCARE CRM MARKET, FOR COMMUNICATION MODULE, BY REGION 2020-2027 (USD MILLION) 38

TABLE 9 GLOBAL HEALTHCARE CRM MARKET, FOR TASK MANAGEMENT, BY REGION 2020-2027 (USD MILLION) 38

TABLE 10 GLOBAL HEALTHCARE CRM MARKET, FOR REPORT MODULE, BY REGION 2020-2027 (USD MILLION) 39

TABLE 11 GLOBAL HEALTHCARE CRM MARKET, FOR PATIENT MANAGEMENT, BY REGION 2020-2027 (USD MILLION) 39

TABLE 12 GLOBAL HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 40

TABLE 13 GLOBAL HEALTHCARE CRM MARKET, FOR SOFTWARE, BY REGION 2020-2027 (USD MILLION) 41

TABLE 14 GLOBAL HEALTHCARE CRM MARKET, FOR SERVICE, BY REGION 2020-2027 (USD MILLION) 41

TABLE 15 GLOBAL HEALTHCARE CRM MARKET, BY MODE OF DELIVERY2020-2027 (USD MILLION) 42

TABLE 16 GLOBAL HEALTHCARE CRM MARKET, FOR CLOUD BASED, BY REGION 2020-2027 (USD MILLION) 43

TABLE 17 GLOBAL HEALTHCARE CRM MARKET, FOR ON PREMISE, BY REGION 2020-2027 (USD MILLION) 43

TABLE 18 GLOBAL HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 44

TABLE 19 GLOBAL HEALTHCARE CRM MARKET, FOR HEALTHCARE PROVIDERS, BY REGION 2020-2027 (USD MILLION) 45

TABLE 20 GLOBAL HEALTHCARE CRM MARKET, FOR HEALTHCARE PAYERS, BY REGION2020-2027 (USD MILLION) 46

TABLE 21 GLOBAL HEALTHCARE CRM MARKET, BY REGION 2020-2027 (USD MILLION) 47

TABLE 22 AMERICAS HEALTHCARE CRM MARKET, BY REGION 2020-2027 (USD MILLION) 48

TABLE 23 AMERICAS HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 49

TABLE 24 AMERICAS HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 49

TABLE 25 AMERICAS HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 49

TABLE 26 AMERICAS HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 49

TABLE 27 AMERICAS HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 50

TABLE 28 NORTH AMERICA HEALTHCARE CRM MARKET, BY REGION 2020-2027 (USD MILLION) 50

TABLE 29 NORTH AMERICA HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 51

TABLE 30 NORTH AMERICA HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 51

TABLE 31 NORTH AMERICA HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 51

TABLE 32 NORTH AMERICA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 51

TABLE 33 NORTH AMERICA HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 52

TABLE 34 US HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 52

TABLE 35 US HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 52

TABLE 36 US HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 52

TABLE 37 US HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 53

TABLE 38 US HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 53

TABLE 39 CANADA HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 54

TABLE 40 CANADA HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 54

TABLE 41 CANADA HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 54

TABLE 42 CANADA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 55

TABLE 43 CANADA HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 55

TABLE 44 LATIN AMERICA HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 56

TABLE 45 LATIN AMERICA HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 56

TABLE 46 LATIN AMERICA HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 56

TABLE 47 LATIN AMERICA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 57

TABLE 48 LATIN AMERICA HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 57

TABLE 49 EUROPE HEALTHCARE CRM MARKET, BY REGION 2020-2027 (USD MILLION) 58

TABLE 50 EUROPE HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 59

TABLE 51 EUROPE HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 59

TABLE 52 EUROPE HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 59

TABLE 53 EUROPE HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 59

TABLE 54 EUROPE HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 60

TABLE 55 GERMANY HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 60

TABLE 56 GERMANY HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 60

TABLE 57 GERMANY HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 61

TABLE 58 GERMANY HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 61

TABLE 59 GERMANY HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 61

TABLE 60 FRANCE HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 62

TABLE 61 FRANCE HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 62

TABLE 62 FRANCE HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 62

TABLE 63 FRANCE HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 63

TABLE 64 FRANCE HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 63

TABLE 65 UK HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 64

TABLE 66 UK HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 64

TABLE 67 UK HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 64

TABLE 68 UK HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 65

TABLE 69 UK HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 65

TABLE 70 ITALY HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 66

TABLE 71 ITALY HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 66

TABLE 72 ITALY HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 66

TABLE 73 ITALY HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 67

TABLE 74 ITALY HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 67

TABLE 75 SPAIN HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 68

TABLE 76 SPAIN HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 68

TABLE 77 SPAIN HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 68

TABLE 78 SPAIN HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 69

TABLE 79 SPAIN HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 69

TABLE 80 REST OF EUROPE HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 70

TABLE 81 REST OF EUROPE HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 70

TABLE 82 REST OF EUROPE HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 70

TABLE 83 REST OF EUROPE HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 71

TABLE 84 REST OF EUROPE HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 71

TABLE 85 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY REGION 2020-2027 (USD MILLION) 72

TABLE 86 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 73

TABLE 87 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 73

TABLE 88 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 73

TABLE 89 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 74

TABLE 90 ASIA-PACIFIC HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 74

TABLE 91 CHINA HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 75

TABLE 92 CHINA HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 75

TABLE 93 CHINA HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 76

TABLE 94 CHINA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 76

TABLE 95 CHINA HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 76

TABLE 96 JAPAN HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 77

TABLE 97 JAPAN HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 77

TABLE 98 JAPAN HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 77

TABLE 99 JAPAN HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 78

TABLE 100 JAPAN HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 78

TABLE 101 INDIA HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 79

TABLE 102 INDIA HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 79

TABLE 103 INDIA HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 79

TABLE 104 INDIA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 80

TABLE 105 INDIA HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 80

TABLE 106 SOUTH KOREA HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 81

TABLE 107 SOUTH KOREA HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 81

TABLE 108 SOUTH KOREA HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 81

TABLE 109 SOUTH KOREA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 82

TABLE 110 SOUTH KOREA HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 82

TABLE 111 AUSTRALIA HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 83

TABLE 112 AUSTRALIA HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 83

TABLE 113 AUSTRALIA HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 83

TABLE 114 AUSTRALIA HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 84

TABLE 115 AUSTRALIA HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 84

TABLE 116 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 85

TABLE 117 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 85

TABLE 118 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 85

TABLE 119 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 86

TABLE 120 REST OF ASIA-PACIFIC HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 86

TABLE 121 ROW HEALTHCARE CRM MARKET, BY TYPE 2020-2027 (USD MILLION) 87

TABLE 122 ROW HEALTHCARE CRM MARKET, BY APPLICATION 2020-2027 (USD MILLION) 87

TABLE 123 ROW HEALTHCARE CRM MARKET, BY COMPONENT 2020-2027 (USD MILLION) 87

TABLE 124 ROW HEALTHCARE CRM MARKET, BY MODE OF DELIVERY 2020-2027 (USD MILLION) 88

TABLE 125 ROW HEALTHCARE CRM MARKET, BY END USER 2020-2027 (USD MILLION) 88

TABLE 126 MAJOR PLAYERS IN THE GLOBAL HEALTHCARE CRM MARKET 89

TABLE 127 THE MOST ACTIVE PLAYER IN THE GLOBAL HEALTHCARE CRM MARKET 92

TABLE 128 PRODUCT DEVELOPMENT 93

TABLE 129 ACQUISITION 93

TABLE 130 COLLABORATION 93

TABLE 131 HEALTHGRADES OPERATING COMPANY, INC. PRODUCTS/SERVICES OFFERED 94

TABLE 132 HEALTHGRADES OPERATING COMPANY, INC.: KEY DEVELOPMENTS 94

TABLE 133 INFOR PRODUCTS/SERVICES OFFERED 97

TABLE 134 INFOR: KEY DEVELOPMENTS 97

TABLE 135 SALESFORCE.COM, INC.PRODUCTS/SERVICES OFFERED 100

TABLE 136 SALESFORCE.COM, INC.: KEY DEVELOPMENTS 100

TABLE 137 SAP PRODUCTS/SERVICES OFFERED 103

TABLE 138 KEONA HEALTH PRODUCTS/SERVICES OFFERED 104

TABLE 139 MICROSOFT PRODUCTS/SERVICES OFFERED 107

TABLE 140 ORACLE PRODUCTS/SERVICES OFFERED 109

TABLE 141 ACCENTURE PRODUCTS/SERVICES OFFERED 111

TABLE 142 SUGARCRM PRODUCTS/SERVICES OFFERED 113

TABLE 143 HC1 PRODUCTS/SERVICES OFFERED 115

16 LIST OF FIGURES

FIGURE 1 MARKET SYNOPSIS 14

FIGURE 2 GLOBAL HEALTHCARE CRM MARKET: STRUCTURE 15

FIGURE 3 BOTTOM-UP AND TOP-DOWN APPROACHES 22

FIGURE 4 MARKET DYNAMICS: ANALYSIS OF THE GLOBAL CRM MARKET 25

FIGURE 1 DRIVERS IMPACT ANALYSIS 27

FIGURE 2 RESTRAINTS IMPACT ANALYSIS 28

FIGURE 3 HEALTHCARE CRM MARKET: VALUE CHAIN ANALYSIS 30

FIGURE 4 PORTER’S FIVE FORCES MODEL 32

FIGURE 5 GLOBAL HEALTHCARE CRM MARKET, BY TYPE 2020 & 2027 (USD MILLION) 34

FIGURE 6 GLOBAL HEALTHCARE CRM MARKET, BY APPLICATION 2020 & 2027 (USD MILLION) 37

FIGURE 7 GLOBAL HEALTHCARE CRM MARKET, BY COMPONENT 2020 & 2027 (USD MILLION) 40

FIGURE 8 GLOBAL HEALTHCARE CRM MARKET, BY MODE OF DELIVERY2020 & 2027 (USD MILLION) 42

FIGURE 9 GLOBAL HEALTHCARE CRM MARKET, BY END USER 2020 & 2027 (USD MILLION) 44

FIGURE 10 GLOBAL HEALTHCARE CRM MARKET SHARE, BY REGION 2020 (%) 47

FIGURE 11 AMERICAS HEALTHCARE CRM MARKET SHARE, BY REGION 2020 (%) 48

FIGURE 12 NORTH AMERICA HEALTHCARE CRM MARKET SHARE, BY COUNTRY 2020 (%) 50

FIGURE 13 EUROPE HEALTHCARE CRM MARKET SHARE, BY REGION 2020 (%) 58

FIGURE 14 ASIA-PACIFIC HEALTHCARE CRM MARKET SHARE, BY COUNTRY/REGION 2020 (%) 72

FIGURE 15 BENCHMARKING OF MAJOR COMPETITORS 90

FIGURE 16 COMPETITOR DASHBOARD: GLOBAL HEALTHCARE CRM MARKET 91

FIGURE 17 MAJOR STRATEGY ADOPTED BY KEY PLAYERS IN THE HEALTHCARE CRM MARKET 91

FIGURE 18 GLOBAL HEALTHCARE CRM MARKET, KEY DEVELOPMENTS & GROWTH STRATEGIES (%) 92

FIGURE 19 HEALTHGRADES OPERATING COMPANY, INC.: SWOT ANALYSIS 95

FIGURE 20 INFOR FINANCIAL OVERVIEW SNAPSHOT 96

FIGURE 21 INFOR: SWOT ANALYSIS 97

FIGURE 22 SALESFORCE.COM, INC.FINANCIAL OVERVIEW SNAPSHOT 99

FIGURE 23 SALESFORCE.COM, INC.: SWOT ANALYSIS 101

FIGURE 24 SAP FINANCIAL OVERVIEW SNAPSHOT 102

FIGURE 25 SAP: SWOT ANALYSIS 103

FIGURE 26 KEONA HEALTH: SWOT ANALYSIS 105

FIGURE 27 MICROSOFT FINANCIAL OVERVIEW SNAPSHOT 106

FIGURE 28 MICROSOFT: SWOT ANALYSIS 107

FIGURE 29 ORACLE FINANCIAL OVERVIEW SNAPSHOT 108

FIGURE 30 ORACLE: SWOT ANALYSIS 109

FIGURE 31 ACCENTURE FINANCIAL OVERVIEW SNAPSHOT 111

FIGURE 32 ACCENTURE: SWOT ANALYSIS 112

FIGURE 33 SUGARCRM: SWOT ANALYSIS 114

FIGURE 34 HC1: SWOT ANALYSIS 116



This table of content is tentative and subject to change as the research progresses.

Please Note:  Financial details of company cannot be provided if the information of the company is not available in public domain and or reliable source.

Healthcare CRM Market