Healthcare Chatbots Market Research Report – Forecast to 2027

Healthcare Chatbots Market Research Report: by Component (Software, Services), Deployment (On-premise, Cloud-based), Application (Medication Assistance, Appointment Scheduling & Medical Guidance), End-user (Patients, Healthcare Providers, Insurance Companies, Others) and Region - Forecast till 2027

ID: MRFR/MED/5014-CR | January 2018 | Region: Global | 107 Pages         

Healthcare Chatbots Market

The Healthcare chatbots Market is expected to reach approximately about USD 543.65 million by 2027 with a high CAGR of 19.5%


By Component Software Services
By Deployment type On-premise Cloud-based
By Application Symptom Checking & Medication assistance Appointment scheduling & medical guidance
By end-user Patients Healthcare providers Insurance companies Other

Key Players

  • Sensely Inc. (U.S.)
  • MD (U.K.)
  • Buoy Health Inc. (U.S.)
  • Infermedica (Poland)
  • PACT Care BV (The Netherlands)
  • HealthTap Inc. (U.S.)
  • Babylon Health (U.K.)
  • Ada Health GmbH (Germany)
  • Woebot Labs Inc. (U.S.)
  • COM Inc. (U.S.)


  • Rise in the number of smartphone users
  • increasing internet penetration
  • increasing technological advancements
  • increasing literacy rate and technological
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Healthcare Chatbots Market Overview

The Healthcare Chatbots Market will obtain a USD 543.65 million and a CAGR of 19.5 % in the forecast period by 2027.

A chatbot uses artificial intelligence and rules to interact with humans using a text chat process. The healthcare sector has been an enhancing industry for companies developing chatbot applications for doctors and patients.

The growing demand for virtual medical assistants is a key factor driving the market growth. The rise in innovation and technology development in the industry, increasing wait times of patients and lack of effective patient engagement, increasing adoption of healthcare chatbots, and growing demand for healthcare chatbots, due to increasing demand for medical assistance. Virtualization, and the growing number of collaborations between major industry players and healthcare providers to deploy healthcare chatbots in different countries, are the key factors driving the market. Additionally, the proliferation of social media platform-oriented chatbots and the rise of cloud-based models will create many new opportunities for the healthcare chatbots market during the forecast period  2021-2028.

 However, growing concerns about data privacy are the key factors, among others, that will hinder the market's growth while lacking expertise in chatbot development and awareness. Increasing knowledge and misconceptions will be further challenged by the growth of the healthcare chatbot market. But the involvement of key player's development will drive the market.

Covid 19 Analysis

The healthcare chatbot market gave a positive growth response during the covid 19 pandemic. Many institutions began promoting remote services and one major among those services is the chatbots service. Therefore, many activities went online and the market saw a rapid increase in the number of chatbots users. The healthcare chatbots were actively used for booking medical services, real-time chatting with doctors, getting health suggestions, etc. Moreover, this period saw a rise in the trust of people in chatbots and other virtual assistants which will greatly help in further market expansion. For instance, the WHO chatbot meant for providing information in covid 19 reached more than 12 million people within its first month of operation.   

Market Dynamics 


The rise in the number of smartphone users worldwide and increasing internet penetration among the masses are the major factors driving the growth of the healthcare chatbots market. There is a rising need for chatbots to lessen the burden on healthcare infrastructure. These chatbots can perform wide functions from grievance redressal to medical guidance, and therefore have huge market potential.

With increasing technological advancements in the healthcare sector, healthcare chatbots are becoming more user-friendly and informative. Moreover, with increasing literacy rate and technological adaptation people's trust towards virtual assistants is also increasing. Therefore, it will bring a positive impact on the growth of the healthcare chatbots market too.  


Lack of awareness and misconceptions about chatbots is the major growth restraining factor for the healthcare chatbots market. Moreover, the requirement of technological knowledge for operation deprives a large population who are not technology friendly of its benefits. Furthermore, a large segment of the global population is still beyond the reach of smartphones and affordable Internet services which is a major hindrance to the market. 

Data privacy and security are still a matter of huge concern for the global internet users which will affect the healthcare chatbots market. The other concerns such as less user-friendliness and limited use are too growth restricting factors that will improve with technological advancements. 

Technology Analysis

Healthcare chatbots are interactive online query redressal systems for patients and health enthusiasts. Chatbots are interactive software applications that interact with a user on a text messaging or text to speech platform using artificial intelligence or language processors. These chatbots are nowadays utilized in different sectors for functions such as customer service, information gathering, and request routing, etc. 

The type of chatbots can range from basic limited bots to complex bots that use AI to respond to users' queries. The basic bots work on a predefined input-output system until the query is addressed. Whereas complex bots utilize artificial intelligence tools to understand a user's keywords and respond to them accordingly. 

Study Objectives

This report aims to provide a complete overview of the healthcare chatbots market. The specific objectives of this market report are given below: 

  • To provide a complete overview of the healthcare chatbots market.

  • To analyze and forecast the healthcare chatbots market in terms of value and volume.

  • To provide information about the impact of covid 19 on the market.

  • To identify the problems and prospects of the healthcare chatbots market

  • To give details about the technological know-how of the healthcare chatbots.

  • To provide complete information about the regional markets and potentially growing segments.

  • To identify the key players of the healthcare chatbots industry

Segment Analysis 

By component

  • Software

  • Services

The software Segment leads the market owing to its wide applicability and lesser operating costs. The rising number of smartphone users and wider penetration of the internet is increasing the market growth. The properties like user-friendliness and all-time availability are the major advantages promoting the growth of the software segment. 

By deployment type

  • On-premise

  • Cloud-based

Cloud-based deployment is anticipated to lead the market over the forecast period. It offers greater interactiveness than the other type. Moreover, cloud-based deployment is cost-effective and offers hassle-free integration with multiple channels.  

By application

  • Symptom Checking & Medication assistance

  • Appointment scheduling & medical guidance

The symptom checking and medication assistance segment dominates the application market. The increasing number of smartphone users and better internet availability is bringing more people to use a self-health monitoring system. The instant availability of such facilities through chatbots is the major growth-promoting factor.  

By end-user

  • Patients

  • Healthcare providers

  • Insurance companies

  • Other 

The patients are the primary users of the healthcare chatbots and therefore lead the end-user segment. Easy accessibility to professional guidance is the major growth driving factor. Moreover, quick redressal of patients' queries and one-step solutions for many problems is increasing the adoption rate among patients. 

Regional Analysis

The different regional markets for the healthcare chatbots market are: 

  • Americas

    • North America

      • US

      • Canada

      • Mexico

    • Latin America

      • Mexico

      • Brazil 

  • Europe

    • UK

    • Germany

    • France

    • Italy

    • Spain

    • Rest of Europe 

  • Asia-Pacific

    • China

    • India

    • Japan

    • Australia & New Zealand

    • Rest of Asia-Pacific 

  • Rest of the world ( RoW )

    • The Middle East

    • Africa 

Europe is the leading regional market for the healthcare chatbots market. The high literacy rate and technology-friendly population make this region the dominant market. Moreover, close links between medical institutes with technological service providers have made chatbots more realistic and informative. Moreover, increasing spending on healthcare infrastructure is also boosting market growth. 

Americas is the second-largest and fastest-growing market. The increasing trust in virtual assistants and the rising adoption rate of technology are major growth-promoting factors in this region. Moreover, high technological advancements and better technology and medical infrastructure are creating a favorable platform for the growth of the healthcare chatbots market. 

Asia-Pacific is also a fast-growing regional segment. Rising technological advancements and increasing penetration of smartphones are the major growth drivers. Moreover, increasing literacy rate and accessibility to the internet are also propelling the growth. The Middle East and Africa segment are expected to show moderate growth over the forecast period. The high disposable income of people in the Middle East and the rapid growth of the hospitality sector are likely to increase the healthcare chatbots market share in this region.  

Competitive Landscape 

The major global companies playing a key role in the healthcare chatbots market are :

  • Sensely, Inc. (U.S.)

  • MD (U.K.)

  • Buoy Health, Inc. (U.S.)

  • Infermedica (Poland)

  • PACT Care BV (The Netherlands)

  • HealthTap, Inc. (U.S.)

  • Babylon Health (U.K.)

  • Ada Health GmbH (Germany)

  • Woebot Labs, Inc. (U.S.)

  • COM, Inc. (U.S.) 

Recent Developments

In June 2022

Infobird Co., Ltd is a leading provider of AI-powered customer engagement solutions in China and today launches services to the world's leading pharmaceutical companies. A vaccine company that provides a manufacturer's subsidiary with offices in China. As part of this collaboration, Infobird will leverage its AI chatbot and medical industry to specifically support customers' digital and intelligent customer engagement initiatives, including COVID-19, HPV, and a variety of children's support. Streamline the customer's patient notification process for vaccines.

In March 2022

WhatsApp has partnered with the non-profit organization Girl Effect to announce a new health education chatbot specifically designed for young Indian women for the artificial intelligence (AI) -based chatbot. This initiative was developed to help adolescent girls and women who have questions about general health and sexual well-being.

Intended Audience

This report will be beneficial for every stakeholder of the healthcare chatbots market such as :

  • Medical Research and Development Institutes

  • Software development companies

  • End Users

  • Investors

  • Healthcare enthusiasts

  • Patients 

Report Overview

This report provides an in-depth analysis of the healthcare chatbots market in terms of current value and future forecast. We have also highlighted the problems and prospects of the given market.

Moreover, the technological analysis section of the report gives details about the technological know-how of the product. Furthermore, this report contains a detailed analysis of every segment of the global healthcare chatbots market for the current forecast period. This report has also highlighted the key players and the current developments in the healthcare chatbots market. 

Report Scope:

Report Attribute/Metric Details
  Market Size   USD 543.65 Million
  CAGR   19.5% (2020-2026)
  Base Year   2019
  Forecast Period   2020-2027
  Historical Data   2018
  Forecast Units   Value (USD Million)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   Component, Deployment, Application, End-user and Region
  Geographies Covered   North America, Europe, Asia-Pacific, and Rest of the World (RoW)
  Key Vendors   Sensely, Inc. (U.S.), MD (U.K.), Buoy Health, Inc. (U.S.), Infermedica (Poland), PACT Care BV (The Netherlands), HealthTap, Inc. (U.S.), Babylon Health (U.K.), Ada Health GmbH (Germany), Woebot Labs, Inc. (U.S.), COM, Inc. (U.S.)
  Key Market Opportunities   Owing to the increase in the chronic disease rate and the lack of expertise staff it acts as an opportunity
  Key Market Drivers   Trust towards chatbots by the patients increased downloads of healthcare chatbots

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Frequently Asked Questions (FAQ) :

Healthcare Chatbots Market could achieve a valuation of USD 543.65 Million by 2023.

Healthcare Chatbots Market would grow with 19.5% CAGR during the forecast period of 2020 to 2026.

Lack of expert hands and data privacy concerns can hold back the Global Healthcare Chatbots Market growth.

Americas would drive the global Healthcare Chatbots Market ahead.

Inclusion of telehealth and growing remote healthcare demands to drive the Healthcare Chatbots Market.