Healthcare Chatbots Market Research Report ‚Äď Forecast to 2030

Healthcare Chatbots Market Research Report Information Information By Component (Software, Services), By Deployment type (On-premise, Cloud-based), By Application (Symptom Checking & Medication assistance, Appointment scheduling & medical guidance), By End User (Patients, Healthcare providers, Insurance companies, Other) And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) ‚Äď Market Forecast Till 2030

ID: MRFR/MED/5014-CR | 107 Pages | Author: Rahul Gotadki | January 2018         

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Global Healthcare Chatbots Market Overview


Healthcare Chatbots Market Size was valued at USD 0.2 billion in 2022. The healthcare chatbots market industry is projected to grow from USD 0.24 Billion in 2023 to USD 0.69 billion by 2030, exhibiting a compound annual growth rate (CAGR) of 19.50% during the forecast period (2022 - 2030).
Healthcare Chatbots Market Overview


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Healthcare Chatbots Market Trends



  • Growing internet connectivity and smart device adoption to boost market growth


A significant aspect driving the growth of the healthcare chatbots market is the rise in hospital cost savings based on by the use of healthcare chatbots globally. Another factor that supports the market's expansion is the rise in internet connectivity and the use of smart devices. Additionally, the market for healthcare chatbots is growing due to an increase in patient wait times and a lack of effective patient management globally. Additionally, during the projection period, the market would have lucrative growth prospects due to the growth potential offered by the increase in awareness.


A major factor in ensuring the acceptance and use of chatbots is the increase in Internet connectivity as well as the increasing use of smartphones and mobile platforms. Due to this, a greater number of people may now receive healthcare services, significantly expanding their reach. The majority of smartphone users (52%), 36% of doctors (who feel apps are the most effective way to communicate with patients), and 93% of doctors believe mobile applications can enhance health, according to statistics provided by Anthem Insurance Companies, Inc. (US) in May 2017. Advanced chatbot technologies on smart devices solve a number of important communication problems in the healthcare industry. Therefore, a rise in smartphone and device penetration would help the worldwide market CAGR of healthcare chatbots.


Moreover, chatbots are a wonderful fit for patient engagement due to significant advancements in artificial intelligence (AI) and natural language processing (NLP). The foundation for healthcare chatbots has significantly improved over the past few years so they can identify the actual symptoms and signals of various diseases or diseases. These elements support the expansion of international chatbots in the healthcare sector. Furthermore, a significant factor fueling the expansion of the market is the interest the general public worldwide is exhibiting in healthcare mobile applications. The use of mobile applications to interact with patients is becoming more and more popular among healthcare providers. Mobile applications have gained huge popularity as they have obtained the nod from doctors and hospitals who are able to recognize the potential of chatbots in healthcare and are promoting such applications for the control of multiple medical conditions. However, concerns about data privacy and a lack of knowledge regarding chatbot development may limit the target market's growth during the anticipated term. However, chatbots that are focused on social media platforms and cloud-based models are generating prosperous expansion chances for the healthcare chatbots market revenue.


Healthcare Chatbots Market Segment Insights


Healthcare Chatbots Component Insights


The market segments of healthcare chatbots, based on Component, includes Software, Services. The Software healthcare chatbots segment held the majority share in 2022. This is primarily owing to the raising understanding of self-monitoring techniques in diagnosis and management, as well as the increase in smartphone usage, are cruising the growth of the chatbots software sector.


For instance, in May 2021, Sapio Smart Healthcare, a subsidiary of Indian government recognises Sapio Analytics, has established a chatbot that helps patients from remote and rural areas in India. According to a news release, the AKS Sapio Med Bot was developed to assist patients find treatment before seeking medical consultations by understanding their "local and particular" concerns.


Healthcare Chatbots Deployment Type Insights


The healthcare chatbots market segmentation, based on Deployment type, includes On-premise, Cloud-based. The Cloud-based segment dominated the market in 2022 and also projected to be the faster-growing segment during the forecast period, 2020-2027. This is due to the numerous benefits that these chatbots provide. For instance, compared to on-premise chatbots, cloud-based chatbots are more accessible, need less initial investment, and may be modified less. As a result, the aforementioned reasons support the market expansion for healthcare chatbots. Hence, rising deployment type for healthcare chatbots positively impacts the market growth.


Healthcare Chatbots Application Insights


The healthcare chatbots market data has been bifurcated by application into Symptom Checking & Medication assistance, Appointment scheduling & medical guidance. The Symptom Checking & Medication assistance segment dominated the market in 2022. owing to the increase internet usage and rise in the level of medical available information at patient level. Furthermore, due to the need to minimize patient wait times and make effective use of healthcare resources, appointment scheduling & medical guidance is anticipated to experience the fastest growth during the projection period.


Figure 2: Healthcare Chatbots Market, by Application, 2022 & 2027 (USD Billion)
Healthcare Chatbots Market, by Application, 2022 & 2027
Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Healthcare Chatbots Regional Insights


By region, the study provides the market insights into North America, Europe, Asia-Pacific and Rest of the World. North America Healthcare Chatbots market accounted for USD 0.092 billion in 2022 and is expected to exhibit a significant CAGR 45.80% growth during the study period. This is attributed to increasing use of smart devices, a rise in the number of treatment chatbots, and an increase in venture capital funding for the creation of cutting-edge chatbots. Additionally, the high patient long waits support the expansion of the North American market for healthcare chatbots.


Further, the major countries studied in the market report are: The U.S, Canada, Germany, France, UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.


Figure 3: Healthcare Chatbots MARKET SHARE BY REGION 2022 (%)
Healthcare Chatbots MARKET SHARE BY REGION 2022
Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Europe healthcare chatbots market accounts for the second-largest market share due to the service's easy availability for healthcare chatbots. Additionally, the high patient long waits support the expansion of the Europe market for healthcare chatbots. Further, the Germany market of healthcare chatbots held the largest market share, and the United Kingdom market of healthcare chatbots was the fastest growing market in the European region


The Asia-Pacific Healthcare Chatbots Market is expected to grow at the fastest CAGR from 2022 to 2027. This is due to an increase in public awareness of the use of healthcare chatbots. Market expansion in developing nations like Malaysia, China, and others is fueled by the life science sector, which is continually evolving. Moreover, China market of healthcare chatbots held the largest market share, and the India market of healthcare chatbots was the fastest growing market in the Asia-Pacific region


Healthcare Chatbots Key Market Players & Competitive Insights


Major market players are spending a lot of money on R&D to increase their product lines, which will help the market of healthcare chatbots grow even more. Market participants are also taking a range of strategic initiatives to grow their worldwide footprint, with key market developments such as new product launches, contractual agreements, mergers and acquisitions, increased investments, and collaboration with other organizations. Competitors in the healthcare chatbots industry must offer cost-effective products and services to expand and survive in an increasingly competitive and rising market environment.


One of the primary business strategies adopted by manufacturers in the healthcare chatbots industry to benefit clients and expand the market sector is to manufacture locally to reduce operating costs. In recent years, healthcare chatbots industry has provided transparency and reduced disruptions in supply chain. The healthcare chatbots market major player such as Sensely Inc. (U.S.), MD (U.K.), Buoy Health Inc. (U.S.), Infermedica (Poland), PACT Care BV (The Netherlands), HealthTap Inc. (U.S.), Babylon Health (U.K.), Ada Health GmbH (Germany), Woebot Labs Inc. (U.S.), COM Inc. (U.S.) and others are working to expand the market demand by investing in research and development activities.


A company named HealthTap builds an online telemedicine platform that gives patients immediate access to doctors for all-encompassing care. Gyant, a firm that specialises in the patient journey, announced in June 2020 that Intermountain Healthcare has joined forces with it to introduce its ASYNC asynchronous e-Visit care platform.


Also, Woebot Health was established in 2017 and its headquarters is in San Francisco, CA. The first mental health ally in the world for individuals and organisations, Woebot Health offers scalable, profoundly engaging AI-powered therapy solutions for mental health. Woebot Health has developed into an emerging force of change in mental health from a little tech experiment relieving anxiety in teenagers. For instance, Woobot, that was launched for iOS in January 2018 on the Apple iTunes Store, is the only mental health chatbot with scientific evidence that it can lessen the symptoms of mood-based disorders.


Key Companies in the market of healthcare chatbots includes




  • Sensely Inc. (U.S.)




  • MD (U.K.)




  • Buoy Health Inc. (U.S.)




  • Infermedica (Poland)




  • PACT Care BV (The Netherlands)




  • HealthTap Inc. (U.S.)




  • Babylon Health (U.K.)




  • Ada Health GmbH (Germany)




  • Woebot Labs Inc. (U.S.)




  • COM Inc. (U.S.), among others




Healthcare Chatbots Industry Developments


March 2022:Genie, a self-building chatbot platform from Ivy.ai, enables companies to swiftly create conversational chatbots that can identify varying results.


Healthcare Chatbots Market Segmentation


Healthcare Chatbots Component Outlook




  • Software




  • Services




Healthcare Chatbots Deployment type Outlook




  • On-premise




  • Cloud-based




Healthcare Chatbots Application Outlook




  • Symptom Checking & Medication assistance




  • Appointment scheduling & medical guidance




Healthcare Chatbots End User Outlook




  • Patients




  • Healthcare providers




  • Insurance companies




Healthcare Chatbots Regional Outlook




  • North America








    • US




    • Canada








  • Europe








    • Germany




    • France




    • UK




    • Italy




    • Spain




    • Rest of Europe








  • Asia-Pacific




    • China




    • Japan




    • India




    • Australia




    • South Korea




    • Australia




    • Rest of Asia-Pacific






  • Rest of the World




    • Middle East




    • Africa




    • Latin America







Report Scope:

Report Attribute/Metric Details
  Market Size   USD 0.69 billion
  CAGR   19.5%
  Base Year   2022
  Forecast Period   2022-2030
  Historical Data   2021
  Forecast Units   Value (USD Billion)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   Component, Deployment, Application, End-user and Region
  Geographies Covered   North America, Europe, Asia-Pacific, and Rest of the World (RoW)
  Key Vendors   Sensely, Inc. (U.S.), MD (U.K.), Buoy Health, Inc. (U.S.), Infermedica (Poland), PACT Care BV (The Netherlands), HealthTap, Inc. (U.S.), Babylon Health (U.K.), Ada Health GmbH (Germany), Woebot Labs, Inc. (U.S.), COM, Inc. (U.S.)
  Key Market Opportunities   Owing to the increase in the chronic disease rate and the lack of expertise staff it acts as an opportunity
  Key Market Drivers   Trust towards chatbots by the patients increased downloads of healthcare chatbots


Frequently Asked Questions (FAQ) :

Healthcare Chatbots Market could achieve a valuation of USD 0.69 billion by 2030.

Healthcare Chatbots Market would grow with 19.50% CAGR during the forecast period of 2022 to 2030.

North America had the largest share in the global market

The key players in the market are Sensely Inc. (U.S.), MD (U.K.), Buoy Health Inc. (U.S.), Infermedica (Poland), PACT Care BV (The Netherlands), HealthTap Inc. (U.S.), Babylon Health (U.K.), Ada Health GmbH (Germany), Woebot Labs Inc. (U.S.), COM Inc. (U.S.), and others.

The software healthcare chatbots category dominated the market in 2022.

The cloud-based had the largest share in the global market.

Key Questions Answered

  • ✅ Global Market Outlook
  • ✅ In-depth analysis of global and regional trends
  • ✅ Analyze and identify the major players in the market, their market share, key developments, etc.
  • ✅ To understand the capability of the major players based on products offered, financials, and strategies.
  • ✅ Identify disrupting products, companies, and trends.
  • ✅ To identify opportunities in the market.
  • ✅ Analyze the key challenges in the market.
  • ✅ Analyze the regional penetration of players, products, and services in the market.
  • ✅ Comparison of major players‚Äô financial performance.
  • ✅ Evaluate strategies adopted by major players.
  • ✅ Recommendations
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