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China Text Analytics Market

ID: MRFR/ICT/62027-HCR
200 Pages
Aarti Dhapte
February 2026

China Text Analytics Market Research Report By Component (Software, Services), By Application (Customer Experience Management, Workforce Management), By Deployment (On-Premise, Cloud) and By Vertical (BFSI, Manufacturing, Government, Retail, E-Commerce)- Forecast to 2035

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China Text Analytics Market Summary

As per Market Research Future analysis, the China text analytics market size was estimated at 485.1 USD Million in 2024. The China text analytics market is projected to grow from 556.56 USD Million in 2025 to 2200.0 USD Million by 2035, exhibiting a compound annual growth rate (CAGR) of 14.7% during the forecast period 2025 - 2035

Key Market Trends & Highlights

The China text analytics market is experiencing robust growth driven by technological advancements and evolving consumer needs.

  • The market is witnessing increased adoption of AI technologies, enhancing analytical capabilities.
  • A strong focus on customer experience enhancement is shaping the strategies of leading firms in the sector.
  • Regulatory support for data utilization is fostering a conducive environment for market expansion.
  • Rising demand for data-driven insights and advancements in natural language processing are key drivers propelling market growth.

Market Size & Forecast

2024 Market Size 485.1 (USD Million)
2035 Market Size 2200.0 (USD Million)
CAGR (2025 - 2035) 14.73%

Major Players

IBM (US), Microsoft (US), SAS (US), Oracle (US), SAP (DE), Google (US), Amazon (US), Clarabridge (US)

Our Impact
Enabled $4.3B Revenue Impact for Fortune 500 and Leading Multinationals
Partnering with 2000+ Global Organizations Each Year
30K+ Citations by Top-Tier Firms in the Industry

China Text Analytics Market Trends

The text analytics market is experiencing notable growth, driven by the increasing demand for data-driven insights across various sectors. Organizations are recognizing the value of extracting meaningful information from unstructured data sources, such as social media, customer feedback, and online reviews. This trend is particularly pronounced in China, where businesses are leveraging advanced analytics tools to enhance decision-making processes. The integration of artificial intelligence and machine learning technologies is further propelling the market forward, enabling more sophisticated analysis and interpretation of textual data. As companies strive to improve customer experiences and operational efficiency, the adoption of text analytics solutions is likely to expand significantly. Moreover, the regulatory landscape in China is evolving, with government initiatives promoting the use of big data and analytics. This supportive environment encourages organizations to invest in text analytics capabilities, fostering innovation and competitiveness. The rise of e-commerce and digital platforms in the country also contributes to the growing volume of textual data, necessitating effective analytics solutions. Consequently, the text analytics market is poised for continued expansion, as businesses seek to harness the power of data to drive strategic initiatives and enhance overall performance.

Increased Adoption of AI Technologies

The integration of artificial intelligence in the text analytics market is becoming more prevalent. Companies are utilizing AI-driven tools to automate data processing and enhance the accuracy of insights derived from textual data. This trend is likely to improve operational efficiency and reduce the time required for analysis.

Focus on Customer Experience Enhancement

Organizations are increasingly prioritizing customer experience through the use of text analytics. By analyzing customer feedback and sentiment, businesses can tailor their offerings to meet consumer needs more effectively. This focus on personalization is expected to drive further investment in analytics solutions.

Regulatory Support for Data Utilization

The Chinese government is actively promoting the use of big data and analytics across industries. This regulatory support is encouraging businesses to adopt text analytics solutions, as they seek to comply with new standards and leverage data for competitive advantage.

China Text Analytics Market Drivers

Rising Demand for Data-Driven Insights

The text analytics market in China experiences a notable surge in demand for data-driven insights across various sectors. Organizations are increasingly recognizing the value of extracting actionable intelligence from unstructured data sources, such as social media, customer feedback, and online reviews. This trend is driven by the need to enhance decision-making processes and improve operational efficiency. According to recent estimates, the market is projected to grow at a CAGR of approximately 25% over the next five years. As businesses strive to remain competitive, the integration of text analytics tools becomes essential for understanding consumer behavior and market trends, thereby propelling the text analytics market forward.

Growing Importance of Sentiment Analysis

Sentiment analysis has emerged as a critical component within the text analytics market in China. Organizations are increasingly recognizing the value of understanding consumer sentiments and opinions expressed in textual data. This trend is particularly relevant in industries such as retail, finance, and healthcare, where customer feedback plays a pivotal role in shaping business strategies. By employing sentiment analysis tools, companies can gauge public perception and respond proactively to consumer needs. The market for sentiment analysis is projected to grow substantially, as businesses strive to enhance their brand reputation and customer loyalty through informed decision-making based on textual insights.

Advancements in Natural Language Processing

The text analytics market in China is significantly impacted by advancements in natural language processing (NLP) technologies. These innovations enable more accurate and efficient analysis of textual data, allowing organizations to derive meaningful insights from complex datasets. As NLP capabilities continue to evolve, businesses are increasingly adopting text analytics solutions to enhance their data processing capabilities. The integration of machine learning algorithms and AI-driven tools is expected to further streamline the analysis process, making it more accessible to a broader range of industries. This trend suggests a robust growth trajectory for the text analytics market, as organizations seek to leverage these advancements for improved data interpretation.

Increased Focus on Competitive Intelligence

In the context of the text analytics market, there is a growing emphasis on competitive intelligence among Chinese enterprises. Companies are increasingly utilizing text analytics tools to monitor competitors' activities, market positioning, and consumer perceptions. This strategic approach enables organizations to identify market opportunities and threats, thereby enhancing their competitive edge. The ability to analyze vast amounts of textual data from various sources, including news articles and social media, allows businesses to make informed decisions. As the competitive landscape intensifies, the text analytics market is likely to see a rise in adoption rates, as firms seek to harness these insights for strategic planning.

Expansion of E-Commerce and Digital Platforms

The rapid expansion of e-commerce and digital platforms in China significantly influences the text analytics market. With millions of transactions occurring daily, businesses are inundated with vast amounts of textual data generated from customer interactions. This data holds critical insights that can inform marketing strategies and product development. The text analytics market is poised to benefit from this trend, as companies seek to leverage advanced analytics to enhance customer engagement and satisfaction. It is estimated that the e-commerce sector in China will reach a valuation of over $2 trillion by 2025, further driving the demand for text analytics solutions to interpret consumer sentiments and preferences.

Market Segment Insights

By Components: Software (Largest) vs. Services (Fastest-Growing)

In the China text analytics market, the distribution of market share between Software and Services reveals a clear dominance of Software, which captures the majority of the market due to its extensive application capabilities and continuous innovations. As businesses increasingly recognize the importance of text analytics for data-driven decision-making, the Software segment continues to expand its influence significantly. Conversely, the Services segment, while smaller in share, is experiencing rapid growth as organizations seek specialized assistance in implementing and optimizing text analytics solutions to meet specific business needs. The growth trends within the Components segment of the China text analytics market are largely driven by the rise of big data and the need for organizations to extract actionable insights from unstructured data sources. Software solutions are benefiting from advancements in machine learning and natural language processing, which enhance their functionality and scalability. Meanwhile, the Services sector is gaining traction as demand for tailored consulting and integration services increases, helping companies adapt to evolving technologies and ensure successful implementation of text analytics tools.

Software (Dominant) vs. Services (Emerging)

In the China text analytics market, Software stands out as the dominant component, offering robust solutions that facilitate the extraction, processing, and analysis of vast amounts of textual data. With features such as real-time data processing and predictive analytics, Software solutions enable businesses to derive meaningful insights, thereby enhancing their strategic decision-making processes. As organizations increasingly adopt AI-driven technologies, the demand for advanced Software is surging. Conversely, the Services component is emerging as a vital player, focusing on consultancy, support, and training to maximize the effectiveness of text analytics implementations. The increasing complexity of data environments is propelling organizations to seek expert guidance, making Services an essential complement to Software offerings.

By Applications: Customer Experience Management (Largest) vs. Workforce Management (Fastest-Growing)

In the China text analytics market, Customer Experience Management holds the largest share among application segments, primarily driven by the increasing focus of businesses on enhancing customer satisfaction and loyalty. Organizations are leveraging text analytics to gain insights from customer feedback, reviews, and social media, which facilitates data-driven decision-making. On the other hand, Workforce Management is rapidly emerging as a significant application, spurred by the growing need for organizations to optimize their workforce efficiency and employee engagement through data analytics. The growth trend in these segments highlights the transformational shift towards data-centric strategies within enterprises. The demand for Customer Experience Management is boosted by the rising expectations of consumers for personalized services and experiences. Meanwhile, Workforce Management is witnessing accelerated adoption, fueled by advancements in artificial intelligence and machine learning, allowing companies to analyze employee feedback and performance metrics effectively, leading to improved operational efficiency.

Customer Experience Management (Dominant) vs. Workforce Management (Emerging)

Customer Experience Management is distinguished as the dominant application in the China text analytics market, where businesses prioritize understanding consumer sentiments. Its functionalities include analyzing large volumes of unstructured data from various sources, which allows for detailed insights into customer preferences and behaviors. The adoption of this technology is crucial for building tailored marketing strategies and improving overall service delivery. In contrast, Workforce Management is positioned as an emerging application, focusing on optimizing employee productivity and satisfaction through data analysis. As organizations become more attentive to employee needs and feedback, this segment is rapidly gaining traction, emphasizing the significance of harnessing analytics to enhance workforce strategies and retention.

By Deployment: Cloud (Largest) vs. On-Premise (Fastest-Growing)

In the China text analytics market, the deployment segment is predominantly composed of Cloud solutions, which hold the largest share due to their scalability and ease of integration. The On-Premise deployment option, while currently less popular, is witnessing a steady rise as organizations seek to enhance data security and control over their analytics processes. The growth trends in the deployment segment are influenced significantly by advancements in Cloud technologies, along with increasing data volumes and the need for real-time analytics. Meanwhile, On-Premise solutions are gaining traction among enterprises with stringent compliance demands and those operating in sensitive industries. As businesses recognize the importance of flexibility, both deployment types are expected to see growth, but On-Premise will be the fastest-growing segment.

Cloud (Dominant) vs. On-Premise (Emerging)

Cloud deployment in the China text analytics market is characterized by its flexibility and accessibility, allowing organizations to harness data from various sources seamlessly. This deployment type is favored for its ability to integrate advanced analytics tools and facilitate collaboration from remote locations. Conversely, On-Premise solutions, while emerging, are built to cater to organizations that prioritize data privacy and have significant investment in infrastructural capabilities. These systems offer robust customization options, catering specifically to enterprise needs. As the market progresses, Cloud solutions will continue to dominate due to their efficiency, while On-Premise options will emerge as essential for organizations with particular regulatory demands.

By Vertical: BFSI (Largest) vs. E-Commerce (Fastest-Growing)

In the China text analytics market, the BFSI segment holds a substantial share, driven by the increasing demand for analytical tools that enhance customer satisfaction and streamline service delivery. Following BFSI, the Manufacturing sector is noteworthy for its growing adoption of text analytics for process optimization and real-time decision-making. Government and Retail are also key contributors, focusing on improving operational efficiency and customer engagement through innovative text analytics solutions. The growth trends indicated in the China text analytics market suggest that the E-Commerce segment is rapidly gaining momentum, leveraging data insights to create personalized shopping experiences. This surge is fueled by rising online shopping trends, coupled with advancements in natural language processing. Meanwhile, BFSI remains robust with ongoing investments in security and compliance analytics. The Manufacturing sector is also expected to adapt quickly, focusing on predictive maintenance and quality control, thus indicating a dynamic competitive landscape.

BFSI: Dominant vs. E-Commerce: Emerging

The BFSI segment in the China text analytics market is characterized by extensive use of analytical tools to enhance customer experience and operational efficiency. Major financial institutions are leveraging text analytics to gain insights from customer feedback, social media, and transaction data, making it a dominant player in the market. Conversely, the E-Commerce segment is emerging rapidly, with companies harnessing the power of text analytics to deliver personalized content and improve customer interactions. The focus on enhancing customer experience in e-commerce is leading to innovative applications of text analytics, often integrating with AI technologies to drive better engagement and higher conversion rates. Thus, both segments are crucial in shaping the future trajectory of the market.

Get more detailed insights about China Text Analytics Market

Key Players and Competitive Insights

The text analytics market in China is characterized by a dynamic competitive landscape, driven by rapid advancements in artificial intelligence (AI) and increasing demand for data-driven decision-making. Major players such as IBM (US), Microsoft (US), and Oracle (US) are strategically positioned to leverage their technological expertise and extensive resources. IBM (US) focuses on integrating AI capabilities into its analytics solutions, enhancing the ability to derive insights from unstructured data. Microsoft (US) emphasizes partnerships with local firms to tailor its offerings to the unique needs of the Chinese market, while Oracle (US) is investing in cloud-based solutions to facilitate real-time analytics. Collectively, these strategies foster a competitive environment that encourages innovation and responsiveness to market demands.Key business tactics within the text analytics market include localizing product offerings and optimizing supply chains to enhance operational efficiency. The market structure appears moderately fragmented, with a mix of established players and emerging startups. This fragmentation allows for diverse approaches to analytics, as companies seek to differentiate themselves through unique value propositions. The influence of key players is significant, as their investments in technology and partnerships shape the overall direction of the market.

In October IBM (US) announced the launch of its new AI-driven text analytics platform, designed specifically for the Chinese market. This platform aims to provide businesses with advanced capabilities to analyze customer feedback and sentiment in real-time. The strategic importance of this launch lies in IBM's commitment to addressing local needs, thereby enhancing its competitive edge in a rapidly evolving landscape.

In September Microsoft (US) expanded its collaboration with a leading Chinese e-commerce platform to integrate its text analytics tools into the platform's customer service operations. This partnership is pivotal as it not only broadens Microsoft's market reach but also demonstrates its adaptability to local business practices, potentially increasing customer satisfaction and retention.

In August Oracle (US) unveiled a new suite of cloud-based analytics tools tailored for the Chinese financial sector. This move is significant as it positions Oracle to capitalize on the growing demand for data analytics in finance, where real-time insights are crucial for regulatory compliance and risk management. By focusing on this sector, Oracle aims to solidify its presence in a lucrative market segment.

As of November current competitive trends in the text analytics market include a pronounced shift towards digitalization, sustainability, and the integration of AI technologies. Strategic alliances are increasingly shaping the landscape, as companies recognize the value of collaboration in enhancing their technological capabilities. Looking ahead, competitive differentiation is likely to evolve from traditional price-based strategies to a focus on innovation, technological advancement, and supply chain reliability. This shift underscores the importance of agility and responsiveness in meeting the diverse needs of the market.

Key Companies in the China Text Analytics Market include

Future Outlook

China Text Analytics Market Future Outlook

The Text Analytics Market in China is projected to grow at a 14.73% CAGR from 2025 to 2035, driven by advancements in AI, big data, and increasing demand for customer insights.

New opportunities lie in:

  • Development of AI-driven sentiment analysis tools for e-commerce platforms.
  • Integration of text analytics in healthcare for patient feedback analysis.
  • Creation of multilingual text analytics solutions for diverse market segments.

By 2035, the text analytics market is expected to achieve substantial growth, driven by innovative applications and increasing adoption.

Market Segmentation

China Text Analytics Market Vertical Outlook

  • BFSI
  • Manufacturing
  • Government
  • Retail
  • E-Commerce

China Text Analytics Market Components Outlook

  • Software
  • Services

China Text Analytics Market Deployment Outlook

  • On-Premise
  • Cloud

China Text Analytics Market Applications Outlook

  • Customer Experience Management
  • Workforce Management

Report Scope

MARKET SIZE 2024 485.1(USD Million)
MARKET SIZE 2025 556.56(USD Million)
MARKET SIZE 2035 2200.0(USD Million)
COMPOUND ANNUAL GROWTH RATE (CAGR) 14.73% (2025 - 2035)
REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
BASE YEAR 2024
Market Forecast Period 2025 - 2035
Historical Data 2019 - 2024
Market Forecast Units USD Million
Key Companies Profiled IBM (US), Microsoft (US), SAS (US), Oracle (US), SAP (DE), Google (US), Amazon (US), Clarabridge (US)
Segments Covered Components, Applications, Deployment, Vertical
Key Market Opportunities Integration of artificial intelligence enhances insights and efficiency in the text analytics market.
Key Market Dynamics Rapid advancements in artificial intelligence drive innovation and competition in the text analytics market.
Countries Covered China
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FAQs

What is the expected market size of the China Text Analytics Market in 2024?

The China Text Analytics Market is expected to be valued at 415.8 million USD in 2024.

What is the projected market value of the China Text Analytics Market by 2035?

By 2035, the China Text Analytics Market is projected to reach a value of 1176.2 million USD.

What is the expected compound annual growth rate (CAGR) for the China Text Analytics Market from 2025 to 2035?

The expected CAGR for the China Text Analytics Market from 2025 to 2035 is 9.914%.

Which major players are dominating the China Text Analytics Market?

Key players in the China Text Analytics Market include iFlytek, Qianfan, Huawei, Sogou, and Alibaba.

What is the market size for software in the China Text Analytics Market in 2024?

The software segment of the China Text Analytics Market is valued at 250.0 million USD in 2024.

What is the market size projection for services in the China Text Analytics Market by 2035?

The services segment is projected to reach 526.2 million USD by 2035.

How is the growth rate of the China Text Analytics Market impacting its various components?

The growth rate of the China Text Analytics Market positively affects both software and services segments due to increasing demand.

What opportunities exist in the China Text Analytics Market for emerging trends?

Emerging trends in the China Text Analytics Market include advancements in artificial intelligence and real-time analytics capabilities.

What challenges might the China Text Analytics Market face in the coming years?

Challenges for the China Text Analytics Market may include data privacy concerns and competition among key players.

How do regional factors influence the growth of the China Text Analytics Market?

Regional factors, such as rapid urbanization and technology adoption, significantly influence the growth of the China Text Analytics Market.

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