Bot Services Market Research Report - Global Forecast till 2023

Bot Services Market Research Report - Global Forecast till 2023

ID: MRFR/ICT/3267-HCRR | December, 2017 | Region: Global | 100 pages | Half-Cooked Research Reports

Global Bot Services market, by service (framework, platform), type (text, audio, video) by deployment (social media, SMS, website, cloud), end-users (BFSI, retail, healthcare, media & entertainment, telecom, travel, government)


Market Synopsis of the Global Bot Services Market


Bots are virtual assistants that reduce our need to talk to another human being for query resolution. Bots rely on the concept of the artificial intelligence to answer questions and help to resolve the query in a fast and efficient way. Bots are available majorly in many websites dealing with the customer support and services. They are present in social media such as Facebook Messenger, Skype and sometimes even through an SMS. The applications of bots are increasing each day owing to growing internet penetration and growing online services. Bots are helpful in booking hotels, flight tickets, movie shows, and restaurants. Increased growth of artificial intelligence is majorly driving the growth of the global bot services market. They are widely used in industry verticals like banking, financial services, and insurance, retail, healthcare, media & entertainment, telecom, travel, and government. With the considerable presence of companies in North America delivering the IT services, the bot services market is increasing significantly with the increased growth of the cloud and artificial intelligence technology and the adoption of bot services by small, medium, and large enterprises.


Segmentation


The market segmented on the basis of service, type, deployment, and end user. On the basis of the service segment, it is further segmented into framework and platform. The bot framework is a service that helps to build and connect the bots used in different channels like social media, Skype, SMS, and E-mails. Microsoft is the leading developer of the bot framework across the globe. It hosts the requirements of different bots over different platforms allowing them to connect with each other. On the other hand, the bot platforms are online ecosystems where bots can be deployed, interact with users, and perform actions on their behalf, including interacting with other platforms. Both of them have their significance and benefits. However, the platform segment is leading the market owing to increased usage of online services provided by small and medium enterprises using bots over similar platforms.


Global Bot Services Market, USD Million


Bot Services Market, USD Million 


Source: MRFR analysis


On the basis of type, the segments are divided into text, audio, and video. At present, most of the bot services are indulging in the text service type as it becomes an interactive way to interact with the customers. However, the image and video services are increasing making it easy to resolve the customer query.


On the basis of end users, the segments are divided into banking and financial services, retail, healthcare, media & entertainment, telecom, travel, and government services. The bot services are majorly used in the retail market due to increased applications of the online retail and increased consumer demand. However, the retail end user is majorly using the text and image as the type of bot service; there is a significant growth of image and videos services in media & entertainment, travel and healthcare in providing the services like flight ticket booking, movie tickets etc. The other segments like banking, telecom, and government show steady growth.


Regional Analysis


The market for bot services is segmented on the basis of region: North America, Europe, Asia Pacific, and rest of the world. The market has seen a substantial growth and continued to dominate in North America. This growth accounts for the factors like the huge presence of IT companies in the U.S.  Additionally, owing to early adoption and advancements of the technology in the U.S and Canada, the market is projected to continue its dominance in this region. On the other hand, Asia pacific is expected to show the highest growth rate due to emerging economies like China, Japan, and India. However, Europe is the more mature market and expected to show a steady growth during the forecasted period.


The bot services market is expected to reach approximately USD 1800 billion by the end of 2023 at a CAGR of 24 % during the forecasted period 2017-2023.


Key Players


The global bot services market comprises of some of the key players and other vendors: [24]7.ai, Inc (U.S.), Amazon Web Services, Inc (U.S.), Aspect Software, Inc (U.S.), Astute, Inc (U.S.), Creative Virtual Ltd (U.K.), Facebook, Inc.(U.S.), Google LLC (U.S.), International Business Machines Corporation (U.S.), Inbenta Technologies Inc. (U.S.), Microsoft Corporation (U.S.), Nuance Communications, Inc. (U.S.)


Intended Audience



  • Storage providers

  • Network providers

  • Chat bot service providers

  • Research firms

  • Software investors

  • Software Developers

  • Online retailers

  • Medical institutions

  • Software Testers

  • IT enablers

  • Database solutions

  • Cloud providers

  • Telecommunication companies

  • Government service providers

TABLE OF CONTENTS

1       MARKET INTRODUCTION

      1.1    INTRODUCTION    

      1.2    SCOPE OF STUDY

            1.2.1    RESEARCH OBJECTIVE

            1.2.2    ASSUMPTIONS

            1.2.3    LIMITATIONS

      1.3       MARKET STRUCTURE

2       RESEARCH METHODOLOGY

      2.1    RESEARCH BOT SERVICES

      2.2    PRIMARY RESEARCH

      2.3    SECONDARY RESEARCH

      2.4    FORECAST MODEL

            2.4.1    MARKET DATA COLLECTION, ANALYSIS & FORECAST

            2.4.2    MARKET SIZE ESTIMATION

3    MARKET DYNAMICS 

      3.1    INTRODUCTION

      3.2    MARKET DRIVERS

      3.3    MARKET CHALLENGES

      3.4    MARKET OPPORTUNITIES 

      3.5    MARKET RESTRAINTS

4    EXECUTIVE SUMMARY 

5.      MARKET FACTOR ANALYSIS

      5.1    PORTER’S FIVE FORCES ANALYSIS

      5.2    SUPPLY CHAIN ANALYSIS

6    BOT SERVICES MARKET, BY SEGMENTS

      6.1    INTRODUCTION

      6.2    MARKET STATISTICS

            6.2.1    BY SERVICE

                6.2.1.1    FRAMEWORK

                6.2.1.2    PLATFORM

            6.2.2    BY TYPE

                6.2.2.1    TEXT

                6.2.2.2    AUDIO

                6.2.2.3    VIDEO

            6.2.3    BY DEPLOYMENT

                6.2.3.1    SOCIAL MEDIA

                6.2.3.2    SMS

                6.2.3.3    WEBSITES

                6.2.3.4    CLOUD

            6.2.4    BY END USER

                6.2.4.1    BFSI

                6.2.4.2    REATIL

                6.2.4.3    HEALTHCARE

                6.2.4.4    MEDIA & ENTERTAINMENT

                6.2.4.5    TELECOM

                6.2.4.6    TRAVEL

                6.2.4.7    GOVERNMENT

            6.2.5    BY REGION 

                6.2.5.1    NORTH AMERICA

                  6.2.5.1.1    U.S.

                  6.2.5.1.2    CANADA

                  6.2.5.1.3    MEXICO

                6.2.5.2    EUROPE

                  6.2.5.2.1    U.K.

                  6.2.5.2.2    GERMANY

                  6.2.5.2.3    FRANCE

                  6.2.5.2.4    ITALY

                  6.2.5.2.5    REST OF THE EUROPE

                6.2.5.3    ASIA PACIFIC

                  6.2.5.3.1    CHINA

                  6.2.5.3.2    JAPAN

                  6.2.5.3.3    SOUTH KOREA

                  6.2.5.3.4    INDIA

                  6.2.5.3.5    REST OF THE ASIA PACIFIC

                6.2.5.4    REST OF THE WORLD

7       COMPETITIVE ANALYSIS

      7.1    MARKET SHARE ANALYSIS

      7.2    COMPANY PROFILES

            7.2.1     [24]7.AI, INC (U.S.)

            7.2.2     AMAZON WEB SERVICES, INC (U.S.)

            7.2.3     ASPECT SOFTWARE, INC (U.S.)

            7.2.4     ASTUTE, INC (U.S.)

            7.2.5     CREATIVE VIRTUAL LTD (U.K.)

            7.2.6     FACEBOOK, INC (U.S.)

            7.2.7     GOOGLE LLC (U.S.)

            7.2.8     INTERNATIONAL BUSINESS MACHINES CORPORATION (U.S.)

            7.2.9     INBENTA TECHNOLOGIES INC (U.S.)

            7.2.10    MICROSOFT CORPORATION (U.S.)

            7.2.11    NUANCE COMMUNICATIONS, INC. (U.S.)

            7.2.12    OTHERS



LIST OF TABLES

TABLE 1      BOT SERVICES MARKET, BY SERVICE

TABLE 2      BOT SERVICES MARKET, BY TYPE

TABLE 3      BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 4      BOT SERVICES MARKET, BY END USER

TABLE 5      BOT SERVICES MARKET, BY REGION

TABLE 6      NORTH AMERICA BOT SERVICES MARKET, BY SERVICE

TABLE 7      NORTH AMERICA BOT SERVICES MARKET, BY TYPE

TABLE 8      NORTH AMERICA BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 9      NORTH AMERICA BOT SERVICES MARKET, BY END USER

TABLE 10    U.S. BOT SERVICES MARKET, BY SERVICE

TABLE 11    U.S. BOT SERVICES MARKET, BY TYPE

TABLE 12    U.S. BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 13    U.S. BOT SERVICES MARKET, BY END USER

TABLE 14    CANADA BOT SERVICES MARKET, BY SERVICE

TABLE 15    CANADA BOT SERVICES MARKET, BY TYPE

TABLE 16    CANADA BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 17    CANADA BOT SERVICES MARKET, BY END USER

TABLE 18    MEXICO BOT SERVICES MARKET, BY SERVICE

TABLE 19    MEXICO BOT SERVICES MARKET, BY TYPE

TABLE 20    MEXICO BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 21    MEXICO BOT SERVICES MARKET, BY END USER

TABLE 22    EUROPE BOT SERVICES MARKET, BY SERVICE

TABLE 23    EUROPE BOT SERVICES MARKET, BY TYPE

TABLE 24    EUROPE BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 25    EUROPE BOT SERVICES MARKET, BY END USER

TABLE 26    U.K. BOT SERVICES MARKET, BY SERVICE

TABLE 27    U.K. BOT SERVICES MARKET, BY TYPE

TABLE 28    U.K. BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 29    U.K. BOT SERVICES MARKET, BY END USER

TABLE 30    GERMANY BOT SERVICES MARKET, BY SERVICE

TABLE 31    GERMANY BOT SERVICES MARKET, BY TYPE

TABLE 32    GERMANY BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 33    GERMANY BOT SERVICES MARKET, BY END USER

TABLE 34    FRANCE BOT SERVICES MARKET, BY SERVICE

TABLE 35    FRANCE BOT SERVICES MARKET, BY TYPE

TABLE 36    FRANCE BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 37    FRANCE BOT SERVICES MARKET, BY END USER

TABLE 38    ITALY BOT SERVICES MARKET, BY SERVICE

TABLE 39    ITALY BOT SERVICES MARKET, BY TYPE

TABLE 40    ITALY BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 41    ITALY BOT SERVICES MARKET, BY END USER

TABLE 42    REST OF EUROPE BOT SERVICES MARKET, BY SERVICE

TABLE 43    REST OF EUROPE BOT SERVICES MARKET, BY TYPE

TABLE 44    REST OF EUROPE BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 45    REST OF EUROPE BOT SERVICES MARKET, BY END USER

TABLE 46    ASIA PACIFIC BOT SERVICES MARKET, BY SERVICE

TABLE 47    ASIA PACIFIC BOT SERVICES MARKET, BY TYPE

TABLE 48    ASIA PACIFIC BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 49    ASIA PACIFIC BOT SERVICES MARKET, BY END USER

TABLE 50    CHINA BOT SERVICES MARKET, BY SERVICE

TABLE 51    CHINA BOT SERVICES MARKET, BY TYPE

TABLE 52    CHINA BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 53    CHINA BOT SERVICES MARKET, BY END USER

TABLE 54    JAPAN BOT SERVICES MARKET, BY SERVICE

TABLE 55    JAPAN BOT SERVICES MARKET, BY TYPE

TABLE 56    JAPAN BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 57    JAPAN BOT SERVICES MARKET, BY END USER

TABLE 58    SOUTH KOREA BOT SERVICES MARKET, BY SERVICE

TABLE 59    SOUTH KOREA BOT SERVICES MARKET, BY TYPE

TABLE 60    SOUTH KOREA BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 61    SOUTH KOREA BOT SERVICES MARKET, BY END USER

TABLE 62    INDIA BOT SERVICES MARKET, BY SERVICE

TABLE 63    INDIA BOT SERVICES MARKET, BY TYPE

TABLE 64    INDIA BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 65    INDIA BOT SERVICES MARKET, BY END USER

TABLE 66    REST OF ASIA PACIFIC BOT SERVICES MARKET, BY SERVICE

TABLE 67    REST OF ASIA PACIFIC BOT SERVICES MARKET, BY TYPE

TABLE 68    REST OF ASIA PACIFIC BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 69    REST OF ASIA PACIFIC BOT SERVICES MARKET, BY END USER

TABLE 70    REST OF WORLD BOT SERVICES MARKET, BY SERVICE

TABLE 71    REST OF WORLD BOT SERVICES MARKET, BY TYPE

TABLE 72    REST OF WORLD BOT SERVICES MARKET, BY DEPLOYMENT

TABLE 73    REST OF WORLD BOT SERVICES MARKET, BY END USER



LIST OF FIGURES

FIGURE 1      RESEARCH BOT SERVICE

FIGURE 2      BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 3      BOT SERVICES MARKET, BY TYPE (%)

FIGURE 4      BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 5      BOT SERVICES MARKET, BY END USER (%)

FIGURE 6      BOT SERVICES MARKET, BY REGION (%)

FIGURE 7      NORTH AMERICA BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 8      NORTH AMERICA BOT SERVICES MARKET, BY TYPE (%)

FIGURE 9      NORTH AMERICA BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 10    NORTH AMERICA BOT SERVICES MARKET, BY END USER (%)

FIGURE 11    U.S. BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 12    U.S. BOT SERVICES MARKET, BY TYPE (%)

FIGURE 13    U.S. BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 14    U.S. BOT SERVICES MARKET, BY END USER (%)

FIGURE 15    CANADA BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 16    CANADA BOT SERVICES MARKET, BY TYPE (%)

FIGURE 17    CANADA BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 18    CANADA BOT SERVICES MARKET, BY END USER (%)

FIGURE 19    MEXICO BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 20    MEXICO BOT SERVICES MARKET, BY TYPE (%)

FIGURE 21    MEXICO BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 22    EUROPE BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 23    EUROPE BOT SERVICES MARKET, BY TYPE (%)

FIGURE 24    EUROPE BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 25    EUROPE BOT SERVICES MARKET, BY END USER (%)

FIGURE 26    U.K. BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 27    U.K. BOT SERVICES MARKET, BY TYPE (%)

FIGURE 28    U.K. BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 29    U.K. BOT SERVICES MARKET, BY END USER (%)

FIGURE 30    GERMANY BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 31    GERMANY BOT SERVICES MARKET, BY TYPE (%)

FIGURE 32    GERMANY BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 33    GERMANY BOT SERVICES MARKET, BY END USER (%)

FIGURE 34    FRANCE BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 35    FRANCE BOT SERVICES MARKET, BY TYPE (%)

FIGURE 36    FRANCE BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 37    FRANCE BOT SERVICES MARKET, BY END USER (%)

FIGURE 38    ITALY BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 39    ITALY BOT SERVICES MARKET, BY TYPE (%)

FIGURE 40    ITALY BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 41    ITALY BOT SERVICES MARKET, BY END USER (%)

FIGURE 42    REST OF EUROPE BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 43    REST OF EUROPE BOT SERVICES MARKET, BY TYPE (%)

FIGURE 44    REST OF EUROPE BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 45    REST OF EUROPE BOT SERVICES MARKET, BY END USER (%)

FIGURE 46    ASIA PACIFIC BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 47    ASIA PACIFIC BOT SERVICES MARKET, BY TYPE (%)

FIGURE 48    ASIA PACIFIC BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 49    ASIA PACIFIC BOT SERVICES MARKET, BY END USER (%)

FIGURE 50    CHINA BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 51    CHINA BOT SERVICES MARKET, BY TYPE (%)

FIGURE 52    CHINA BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 53    CHINA BOT SERVICES MARKET, BY END USER (%)

FIGURE 54    JAPAN BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 55    JAPAN BOT SERVICES MARKET, BY TYPE (%)

FIGURE 56    JAPAN BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 57    JAPAN BOT SERVICES MARKET, BY END USER (%)

FIGURE 58    SOUTH KOREA BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 59    SOUTH KOREA BOT SERVICES MARKET, BY TYPE (%)

FIGURE 60    SOUTH KOREA BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 61    SOUTH KOREA BOT SERVICES MARKET, BY END USER (%)

FIGURE 62    INDIA BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 63    INDIA BOT SERVICES MARKET, BY TYPE (%)

FIGURE 64    INDIA BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 65    INDIA BOT SERVICES MARKET, BY END USER (%)

FIGURE 66    REST OF ASIA PACIFIC BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 67    REST OF ASIA PACIFIC BOT SERVICES MARKET, BY TYPE (%)

FIGURE 68    REST OF ASIA PACIFIC BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 69    REST OF ASIA PACIFIC BOT SERVICES MARKET, BY END USER (%)

FIGURE 70    REST OF WORLD BOT SERVICES MARKET, BY SERVICE (%)

FIGURE 71    REST OF WORLD BOT SERVICES MARKET, BY TYPE (%)

FIGURE 72    REST OF WORLD BOT SERVICES MARKET, BY DEPLOYMENT (%)

FIGURE 73    REST OF WORLD BOT SERVICES MARKET, BY END USER (%)