Bot Services Market Research Report - Global Forecast till 2030

Bot Services market, by service (framework, platform), type (text, audio, video) by deployment (social media, SMS, website, cloud), end-users (BFSI, retail, healthcare, media & entertainment, telecom, travel, government) Forecast - 2030

ID: MRFR/ICT/3267-HCR | 100 Pages | Author: Ankit Gupta | February 2024         

Bot Services Market Speak to Analyst Request a Free Sample

Bot Services Market Synopsis

The bot services market is expected to reach approximately USD 7.3 billion by the end of 2030 at a CAGR of 31.40% during the forecasted period 2022-2030. Bots are virtual assistants that reduce our need to talk to another human being for query resolution. Bots rely on the concept of the artificial intelligence to answer questions and help to resolve the query in a fast and efficient way. Bots are available majorly in many websites dealing with the customer support and services. They are present in social media such as Facebook Messenger, Skype and sometimes even through an SMS. The applications of bots are increasing each day owing to growing internet penetration and growing online services. Bots are helpful in booking hotels, flight tickets, movie shows, and restaurants. Increased growth of artificial intelligence is majorly driving the growth of the bot services market. They are widely used in industry verticals like banking, financial services, and insurance, retail, healthcare, media & entertainment, telecom, travel, and government. With the considerable presence of companies in North America delivering the IT services, the bot services market is increasing significantly with the increased growth of the cloud and artificial intelligence technology and the adoption of bot services by small, medium, and large enterprises.

Bot Services Market Segmentation

The Bot Services market segmented on the basis of service, type, deployment, and end user. On the basis of the service segment, it is further segmented into framework and platform. The bot framework is a service that helps to build and connect the bots used in different channels like social media, Skype, SMS, and E-mails. Microsoft is the leading developer of the bot framework across the globe. It hosts the requirements of different bots over different platforms allowing them to connect with each other. On the other hand, the bot platforms are online ecosystems where bots can be deployed, interact with users, and perform actions on their behalf, including interacting with other platforms. Both of them have their significance and benefits. However, the platform segment is leading the market owing to increased usage of online services provided by small and medium enterprises using bots over similar platforms.

Source: MRFR Analysis

On the basis of type, the segments are divided into text, audio, and video. At present, most of the bot services are indulging in the text service type as it becomes an interactive way to interact with the customers. However, the image and video services are increasing making it easy to resolve the customer query.

On the basis of end users, the segments are divided into banking and financial services, retail, healthcare, media & entertainment, telecom, travel, and government services. The bot services are majorly used in the retail market due to increased applications of the online retail and increased consumer demand. However, the retail end user is majorly using the text and image as the type of bot service; there is a significant growth of image and videos services in media & entertainment, travel and healthcare in providing the services like flight ticket booking, movie tickets etc. The other segments like banking, telecom, and government show steady growth.

Regional Analysis

The market for bot services is segmented on the basis of region: North America, Europe, Asia Pacific, and rest of the world. The bot services market has seen a substantial growth and continued to dominate in North America. This growth accounts for the factors like the huge presence of IT companies in the U.S.  Additionally, owing to early adoption and advancements of the technology in the U.S and Canada, the market is projected to continue its dominance in this region. On the other hand, Asia pacific is expected to show the highest growth rate due to emerging economies like China, Japan, and India. However, Europe is the more mature bot services market and expected to show a steady growth during the forecasted period.

Key Players

The global bot services market comprises of some of the key players and other vendors: 

  • [24], Inc (U.S.)

  • Amazon Web Services, Inc (U.S.)

  • Aspect Software, Inc (U.S.)

  • Astute, Inc (U.S.)

  • Creative Virtual Ltd (U.K.)

  • Facebook, Inc.(U.S.)

  • Google LLC (U.S.)

  • International Business Machines Corporation (U.S.)

  • Inbenta Technologies Inc. (U.S.)

  • Microsoft Corporation (U.S.)

  • Nuance Communications, Inc. (U.S.)

Intended Audience

  • Storage providers

  • Network providers

  • Chat bot service providers

  • Research firms

  • Software investors

  • Software Developers

  • Online retailers

  • Medical institutions

  • Software Testers

  • IT enablers

  • Database solutions

  • Cloud providers

  • Telecommunication companies

  • Government service providers

Report Scope:

Report Attribute/Metric Details
  Market Size   USD 7.3 billion
  CAGR   31.40%
  Base Year   2021
  Forecast Period   2022-2030
  Historical Data   2020
  Forecast Units   Value (USD Billion)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   by service, type, by deployment
  Geographies Covered   North America, Europe, Aisa Pacific
  Key Vendors   Amazon Web Services Inc (U.S.) Aspect Software Inc (U.S.) Astute Inc (U.S.) Creative Virtual Ltd (U.K.) Facebook Inc.(U.S.) Google LLC (U.S.) International Business Machines Corporation (U.S.) Inbenta Technologies Inc. (U.S.) Microsoft Corporation (U.S.) Nuance Communications Inc. (U.S.)
  Key Market Opportunities   
  Key Market Drivers   

Frequently Asked Questions (FAQ) :

[24], Inc (U.S.), Aspect Software, Inc (U.S.), Amazon Web Services, Inc (U.S.), Astute, Inc (U.S.), Facebook, Inc.(U.S.), Creative Virtual Ltd (U.K.), Google LLC (U.S.), Inbenta Technologies Inc. (U.S.), International Business Machines Corporation (U.S.), Microsoft Corporation (U.S.), and Nuance Communications, Inc. (U.S.) are players of the bot services market.

The expected CAGR of the bot services market is 31.40%.

The valuation of the bot services market is supposed to be USD 7.3 billion.

Increasing adoption of AI and rising investments in CRM are anticipated to drive expansion of the bot services market.

By end-user, the segments of the bot services market are banking and financial services, healthcare, retail, media & entertainment, travel, telecom, and government services.

Key Questions Answered

  • Global Market Outlook
  • In-depth analysis of global and regional trends
  • Analyze and identify the major players in the market, their market share, key developments, etc.
  • To understand the capability of the major players based on products offered, financials, and strategies.
  • Identify disrupting products, companies, and trends.
  • To identify opportunities in the market.
  • Analyze the key challenges in the market.
  • Analyze the regional penetration of players, products, and services in the market.
  • Comparison of major players’ financial performance.
  • Evaluate strategies adopted by major players.
  • Recommendations
Request Free Sample

Why Choose Market Research Future?

  • Vigorous research methodologies for specific market.
  • Knowledge partners across the globe
  • Large network of partner consultants.
  • Ever-increasing/ Escalating data base with quarterly monitoring of various markets
  • Trusted by fortune 500 companies/startups/universities/organizations
  • Large database of 5000+ markets reports.
  • Effective and prompt pre- and post-sales support.
Speak to Analyst
Leading companies partner with us for data-driven Insights.
Client logo Client logo Client logo Client logo Client logo Client logo Client logo Client logo Client logo Client logo

Kindly complete the form below to receive a free sample of this Report

Please fill in Business Email for Quick Response