Unified Communications Market Research Report – Forecast to 2032

Unified Communications Market Research Report Information By Product Type (On-Premise, Cloud-Based), By Application (Unified Messaging, Conferencing, Video, Contact Center, Telephony, and Others), By End-User (Healthcare, Education, Government, BFSI, IT & Telecom, Retail, Enterprises, and Others) And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) –Market Forecast Till 2030.

ID: MRFR/ICT/5112-HCR | 100 Pages | Author: Aarti Dhapte | February 2024         

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Unified Communications Market Overview


Unified Communications Market Size was valued at USD 95.2 billion in 2022. The Unified Communications Market industry is projected to grow from USD 69.16 Billion in 2023 to USD 182.75 billion by 2032, exhibiting a compound annual growth rate (CAGR) of 11.40% during the forecast period (2023 - 2032). The increasing need for mobility, easy accessibility of information, and lowering the cost of administrative procedures are the key market drivers enhancing market growth.


Unified Communications Market Overview1


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Unified Communications Market Trends


Growing easy availability of information is driving the market growth


The demand for easy availability of information drives Market CAGR for the unified communications market. Unified communication provides flexibility, mobility, and increased productivity. Due to unified communications, organization snow hold online meetings using audio and video conferencing on the touch of a button. Due to a digital workforce, employees can access the resources they need to perform their jobs on any device and at any location. The cloud-based solutions for smooth & quick communication across organizations are expected to enhance the unified communications market growth.


Additionally, increasing need for mobility, with the requirement of lowering the cost of administrative processes. Due to increasing ization, large organizations focus on accessing cross-border markets, demanding collaboration solutions that permit for effective employee communication. Organizations have discovered that without destruction, their employees give remarkable productivity.


Video communications, incorporating real-time data, and telephony systems become critical to organizations’ activities in this changing scenario. Thus, associations use these unified communication solutions to enhance communications and collaborations internally with staff and externally with clients and suppliers.


As a result, it is anticipated that demand for unified communications will increase throughout the projection period due to the easy availability of information, flexibility, mobility, and increased productivity. Thus, driving the Unified Communications Market revenue.


Unified Communications Market Segment Insights


Unified Communications Product Type Insights


Based on product type, the Unified Communications Market segmentation, includes on-premise and cloud-based. The on-premise segment dominated the market, accounting for 51% of market revenue. The on-premise segment is a traditional unified communication solution for different organizations. The on-premise unified communications solution do not need good quantity of internet connectivity. However, this unified communication solution is slightly more expensive than other solutions.


The cloud-based unified communication segment is the fastest-growing segment in the forecast period. Increasing demand for remote working facilities in the corporate, growing need for its superior features over the conventional alternatives, increasing saturation of IoT, growing adoption of cloud-based services, and connected devices, rising mobility, and increased productivity of workforce and savings are all the factors supporting to the cloud-based unified communication market growth.


Unified Communications Application Insights


Based on application, the Unified Communications Market segmentation, includes unified messaging, conferencing, video, contact center, telephony, and others. The unified messaging category generated the most income (more than 32.0%) due to the increase in the enterprises’ requirement to be involved in quick communications with peers and gain real-time alerts of the strategies in harsh mission situations. Furthermore, unified messaging supports manage regular fax, text, and voice messages, all providing one single platform that users can connect through telephone or computers. A Unified messaging application greatly benefits mobile users, enabling them to reach clients and co-workers easily.


Video and audio conferencing is projected to be the fastest-growing segment in the coming years. The increasing demand and video conferencing trend are attributed to increase the market growth over the forecast period. Organizations find these applications simple and hassle-free which makes meetings more interactive, efficient, and collaborative.


Figure 1: Unified Communications Market, by Application, 2022 & 2030 (USD billion)


Unified Communications Market, by Application, 2022 & 2030


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Unified Communication by End User Insights


Based on end users, the unified communication market data, includes healthcare, education, government, BFSI, IT & Telecom, retail, enterprises, and others. The enterprise segment dominated the market, accounted for 46.0% revenue in market growth due to the rising adoption of IT in enterprise business operations to increase the overall organizational performance of an enterprise. Unified Communications provide several services to increase remote workers’ productivity by using available mobile devices.


The government segment will be the fastest-growing segment in the unified communication market in coming years. With the increasing demands from citizens for enhanced communications and to meet budgetary pressures government is increasing the deployment of this technology among governments worldwide. A collaborative approach is accepted to grow engagement and interaction between several government divisions and their stakeholders.


Unified Communications Regional Insights


By Region, the study provides the market insights into North America, Europe, Asia-Pacific and Rest of the World. The North American unified communication market area will dominate this market, owing to an increase in the cloud technology, adoption of Bring Your Own Device (BYOD), and increased demand for connected interfaces. In addition, unified communication provides flexible working options will boost market growth in this region.


Further, the major countries studied in the market report are The U.S., Canada, German, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.


Figure 2: UNIFIED COMMUNICATIONS MARKET SHARE BY REGION 2022 (%)


UNIFIED COMMUNICATIONS MARKET SHARE BY REGION


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Europe Unified Communications Market accounts for the second-largest market share due to adoption of bring your own device (BYOD). Further, the German Unified Communications Market held the largest market share, and the UK Unified Communications Market was the fastest-growing market in the European region.


The Asia-Pacific Unified Communications Market is expected to grow at the fastest CAGR from 2023 to 2030. This is due to rising economic growth and adoption of modern technology. Moreover, China’s Unified Communications Market held the largest market share, and the Indian Unified Communications Market was the fastest-growing market in the Asia-Pacific region.


For instance, At GITEX , Alcatel-Lucent Enterprise and Avaya unveiled the next stage of their strategic collaboration, allowing businesses to innovate without having to take operationally disruptive technology replacement initiatives. Talk and Alcatel-Lucent Enterprise established a distribution partnership in Germany, and Talk quickly took on the role of master dealer under the broker model.


Unified Communications Key Market Players & Competitive Insights


Leading market players are investing heavily in research and development in order to expand their product lines, which will help the Unified Communications Market, grow even more. Market participants are also undertaking a variety of strategic activities to expand their footprint, with important market developments including new product launches, contractual agreements, mergers and acquisitions, higher investments, and collaboration with other organizations. To expand and survive in a more competitive and rising market climate, Unified Communications industry must offer cost-effective items.


Manufacturing locally to minimize operational costs is one of the key business tactics used by manufacturers in the Unified Communications industry to benefit clients and increase the market sector. In recent years, the Unified Communications industry has offered some of the most significant advantages to medicine. Major players in the Unified Communications Market, including Google LLC, NEC, Aastra, IBM Corporation, Siemens Enterprise Communications, Avaya Inc., Verizon, Star2Star, Asnet, Orange, Mitel, Microsoft Corporation, Hewlett-Packard, RingCentral, NTT, Cisco Systems, Connect Solutions, Unify, Huawei, At& T, Alcatel-Lucent S.A., and others, are attempting to increase market demand by investing in research and development operations.


RingCentral,Inc. is an American publicly operated provider of cloud-based communication and collaboration of products and services for trades. Company provides different kinds of cloud-based products such as Ringcentral Office, RingCentral Professional, RingCentral Fax, phone system with PBX Features like multiple extensions, outlook, google docs, call central, drop box and box integration, SMS, web conferencing, drop box and box integration, rule-based call routing answering. In June 2021, Avaya and RingCentral Inc. launched a batch of new abilities for the Avaya Cloud Office by RingCentral Unified Communications as a Service solution with many device-specific improvement that supports easy migration, additional video, and other development features.


Key Companies in the Unified Communications Market include




  • Google LLC




  • NEC




  • Aastra




  • IBM Corporation




  • Siemens Enterprise Communications




  • Avaya Inc.




  • Verizon




  • Star2Star




  • Asnet




  • Orange




  • Mitel




  • Microsoft Corporation




  • Hewlett-Packard




  • RingCentral




  • NTT




  • Cisco Systems




  • Connect Solutions Unify




  • Huawei




  • At & T




  • Alcatel-Lucent S.A.




Unified Communications Industry Developments


January 2024:


Google has expanded closed captioning support to include a variety of additional languages (31 languages), marked as "beta" to denote ongoing optimization efforts. This enhancement aims to make content more accessible and inclusive for users who prefer or require captioning in their native language. The inclusion of these languages reflects a commitment to improving accessibility and user experience across diverse linguistic backgrounds.


January 2024:


Google has expanded closed captioning support to include a variety of additional languages (31 languages), marked as "beta" to denote ongoing optimization efforts. This enhancement aims to make content more accessible and inclusive for users who prefer or require captioning in their native language. The inclusion of these languages reflects a commitment to improving accessibility and user experience across diverse linguistic backgrounds.


January 2024:


Microsoft Teams introduces several new features to enhance collaboration and productivity. Users can now enjoy immersive 3D experiences in Teams meetings with Microsoft Mesh, making virtual connections feel more lifelike. Additionally, Copilot for Microsoft 365 includes Intelligent Recap, providing personalized timeline markers for easy browsing of meeting recordings. Teams Premium users can also utilize AI-generated backgrounds to decorate their virtual meeting spaces and benefit from people-specific links for Collaborative Notes, ensuring more controlled access.


February 2023:


Google Meet now offers noise cancellation for a wider range of Android devices and Google Workspace customers, enhancing meeting productivity by reducing distractions. This expansion aims to enhance call productivity by minimizing distractions across various devices, contributing to smoother and more focused meetings. Admins can manage noise cancellation settings via the Help Center, while end users can adjust them in the settings menu based on their Workspace edition or personal Google Account. Third-party devices connecting to Google Meet via Pexip have noise cancellation enabled by default.


March 2023:


UNIVERGE BLUE introduces new features to enhance productivity and connectivity in the workplace. The CONNECT Service Adoption Dashboard offers insights into service usage, while CONNECT ROOMS facilitates seamless hybrid meetings. Additionally, UNIVERGE BLUE provides comprehensive solutions with over 100 enterprise-grade features, ensuring reliability with five nine’s (99.999%) uptime. Whether utilizing VoIP, traditional TDM, or a combination, businesses can enjoy seamless communication experiences across desktop and mobile platforms, fostering collaboration in the office, at home, or anywhere in between.


Unified Communications Market Segmentation


Unified Communications Product Type Outlook




  • On-Premise




  • Cloud-Based




Unified Communications Application Outlook




  • Unified Messaging




  • Conferencing




  • Video




  • Contact Center




  • Telephony




  • Others




Unified Communication End User Outlook




  • Healthcare




  • Education




  • Government




  • BFSI




  • IT & Telecom




  • RETAIL




  • Enterprises




  • Others




Unified Communications Regional Outlook




  • North America






  • US




  • Canada






  • Europe






  • Germany




  • France




  • UK




  • Italy




  • Spain




  • Rest of Europe






  • Asia-Pacific




    • China




    • Japan




    • India




    • Australia




    • South Korea




    • Australia




    • Rest of Asia-Pacific






  • Rest of the World




    • Middle East




    • Africa




    • Latin America





Report Scope:

Report Attribute/Metric Details
Market Size 2022 USD 95.2 billion
Market Size 2023 USD 69.16 billion
Market Size 2032 USD 182.75 billion
Compound Annual Growth Rate (CAGR) 11.40% (2023-2030)
Base Year 2022
Market Forecast Period 2023-2032
Historical Data 2019- 2021
Market Forecast Units Value (USD Billion)
Report Coverage Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends
Segments Covered Product Type, Application, End-User, and Region
Geographies Covered North America, Europe, Asia Pacific, and the Rest of the World
Countries Covered The U.S., Canada, German, France, UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil
Key Companies Profiled Google LLC, NEC, Aastra, IBM Corporation, Siemens Enterprise Communications, Avaya Inc., Verizon, Star2Star, Asnet, Orange, Mitel, Microsoft Corporation, Hewlett-Packard, RingCentral, NTT, Cisco Systems, Connect Solutions, Unify, Huawei, At & T, Alcatel-Lucent S.A.
Key Market Opportunities Increase demand for effective real-time communication solutions
Key Market Dynamics Increasing need for mobility Aim to lower the cost of administrative procedures




Frequently Asked Questions (FAQ) :

The unified communications market size was valued at USD 95.2 Billion in 2022.

The market is projected to grow at a CAGR of 11.40% during the forecast period, 2023-2032.

The key players in the market are Google LLC, NEC, Aastra, IBM Corporation, Siemens Enterprise Communications, Avaya Inc., Verizon, Star2Star, Asnet, Orange, Mitel, Microsoft Corporation, Hewlett-Packard, RingCentral, NTT, Cisco Systems, Connect Solutions, Unify, Huawei, At & T, Alcatel-Lucent S.A.

The on-premise unified communications category dominated the market in 2022.

The unified messaging had the largest share in the market.

Key Questions Answered

  • Global Market Outlook
  • In-depth analysis of global and regional trends
  • Analyze and identify the major players in the market, their market share, key developments, etc.
  • To understand the capability of the major players based on products offered, financials, and strategies.
  • Identify disrupting products, companies, and trends.
  • To identify opportunities in the market.
  • Analyze the key challenges in the market.
  • Analyze the regional penetration of players, products, and services in the market.
  • Comparison of major players’ financial performance.
  • Evaluate strategies adopted by major players.
  • Recommendations
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