Unified Communication as a Service Market Research Report - Global Forecast till 2027

Global Unified Communication as a Service Market Research Report: By Deployment Mode (Managed and Hosted [UC SaaS, UC PaaS and UC IaaS]), Service (Telephony Services, Contact Center Services, UC Application Services, and Collaboration Services), Organization Size (Large Enterprises and Small and Medium Enterprises), Delivery Model (Standalone Services and Integrated Services), Vertical (BFSI, IT & Telecom, Public Sector, Retail, Healthcare, Logistics & Transportation, Travel & Hospitality and others), Region (North America, Europe, Asia Pacific, Middle East, and Africa and South America) - Forecast till 2027

ID: MRFR/ICT/7249-HCR | February, 2021 | Region : Global

Table of Contents

1 EXECUTIVE SUMMARY

1.1 MARKET ATTRACTIVENESS ANALYSIS

1.1.1 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY DEPLOYMENT MODE

1.1.2 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY SERVICE

1.1.3 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY ORGANIZATION SIZE

1.1.4 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY DELIVERY MODEL

1.1.5 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY REGION

2 MARKET INTRODUCTION

2.1 DEFINITION

2.2 SCOPE OF THE STUDY

2.3 RESEARCH OBJECTIVE

2.4 MARKET STRUCTURE

3 RESEARCH METHODOLOGY

3.1 RESEARCH PROCESS

3.2 PRIMARY RESEARCH

3.3 SECONDARY RESEARCH

3.4 MARKET SIZE ESTIMATION

3.5 FORECAST MODEL

3.6 LIST OF ASSUMPTIONS

4 MARKET DYNAMICS

4.1 INTRODUCTION

4.2 DRIVERS

4.2.1 LOW COST OF OWNERSHIP AS COMPARED TO OTHER COMMUNICATIONS TOOLS

4.2.2 GROWING TRENDS TOWARDS MOBILITY AND BYOD

4.2.3 LOW COST OF OWNERSHIP AS COMPARED TO OTHER COMMUNICATIONS TOOLS

4.2.4 DRIVERS IMPACT ANALYSIS

4.3 RESTRAINTS

4.3.1 SECURITY ISSUES

4.3.1 LACK OF AWARENESS

4.3.2 RESTRAINTS IMPACT ANALYSIS

4.4 OPPORTUNITY

4.4.1 GOVERNMENT INITIATIVES FOR PROMOTING DIGITAL HEALTH

4.5 CHALLENGES

4.5.1 INTEGRATION WITH CURRENT IT INFRASTRUCTURE

5 MARKET FACTOR ANALYSIS

5.1 VALUE CHAIN ANALYSIS

5.2 PORTER’S FIVE FORCES MODEL

5.2.1 THREAT OF NEW ENTRANTS

5.2.2 BARGAINING POWER OF SUPPLIERS

5.2.3 THREAT OF SUBSTITUTES

5.2.4 BARGAINING POWER OF BUYERS

5.2.5 INTENSITY OF RIVALRY

6 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY DEPLOYMENT MODE

6.1 OVERVIEW

6.2 MANAGED

6.3 HOSTED

6.3.1 UC SaaS

6.3.2 UC PaaS

6.3.3 UC IaaS

7 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY SERVICE

7.1 OVERVIEW

7.2 TELEPHONY SERVICES

7.3 CONTACT CENTER SERVICES

7.4 UC APPLICATION SERVICES

7.5 COLLABORATION SERVICES

8 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY ORGANIZATION SIZE

8.1 OVERVIEW

8.2 LARGE ENTERPRISES

8.3 SMALL AND MEDIUM ENTERPRISES

9 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY DELIVERY MODEL

9.1 OVERVIEW

9.2 STANDALONE SERVICES

9.3 INTEGRATED SERVICES

9 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY VERTICAL

9.1 OVERVIEW

9.2 BFSI

9.3 IT & TELECOM

9.4 PUBLIC SECTOR

9.5 RETAIL

9.6 HEALTHCARE

9.7 LOGISTICS & TRANSPORTATION

9.8 TRAVEL & HOSPITALITY

9.9 OTHERS

10 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY REGION

10.1 OVERVIEW

10.2 NORTH AMERICA

10.2.1 US

10.2.2 CANADA

10.2.3 MEXICO

10.3 EUROPE

10.3.1 GERMANY

10.3.2 UK

10.3.3 FRANCE

10.3.4 ITALY

10.3.5 REST OF EUROPE

10.4 ASIA-PACIFIC

10.4.1 CHINA

10.4.2 JAPAN

10.4.3 INDIA

10.4.4 REST OF ASIA-PACIFIC

10.5 MIDDLE EAST AND AFRICA

10.5.1 SAUDI ARABIA

10.5.2 UAE

10.5.3 SOUTH AFRICA

10.5.4 REST OF MIDDLE EAST AND AFRICA

10.6 SOUTH AMERICA

10.6.1 BRAZIL

10.6.2 ARGENTINA

10.6.3 REST OF SOUTH AMERICA

11 COMPETETIVE LANDSCAPE

11.1 COMPETETIVE SCENARIO

11.2 COMPETETIVE BENCHMARKING

11.3 MAJOR GROWTH STRATEGY IN THE GLOBAL COMMUNICATION AS A SERVICE MARKET

12 COMPANY PROFILES

12.1 CISCO SYSTEMS, INC.

12.1.1 COMPANY OVERVIEW

12.1.2 FINANCIAL OVERVIEW

12.1.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.1.4 PRODUCT DESCRIPTION

12.1.5 KEY DEVELOPMENTS

12.1.6 SWOT ANALYSIS

12.1.7 KEY STRATEGIES

12.2 BT GROUP

12.2.1 COMPANY OVERVIEW

12.2.2 FINANCIAL OVERVIEW

12.2.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.2.4 PRODUCT DESCRIPTION

12.2.5 KEY DEVELOPMENTS

12.2.6 SWOT ANALYSIS

12.2.7 KEY STRATEGIES

12.3 8x8, INC.

12.3.1 COMPANY OVERVIEW

12.3.2 FINANCIAL OVERVIEW

12.3.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.3.4 KEY DEVELOPMENTS

12.3.5 SWOT ANALYSIS

12.3.6 KEY STRATEGIES

12.4 MICROSOFT CORPORATION

12.4.1 COMPANY OVERVIEW

12.4.2 FINANCIAL OVERVIEW

12.4.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.4.4 PRODUCT DESCRIPTION

12.4.5 KEY DEVELOPMENTS

12.4.6 SWOT ANALYSIS

12.4.7 KEY STRATEGIES

12.5 VERIZON COMMUNICATIONS, INC.

12.5.1 COMPANY OVERVIEW

12.5.2 FINANCIAL OVERVIEW

12.5.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.5.4 KEY DEVELOPMENTS

12.5.5 KEY STRATEGIES

12.6 AVANADE, INC.

12.6.1 COMPANY OVERVIEW

12.6.2 FINANCIAL OVERVIEW

12.6.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.6.4 KEY DEVELOPMENTS

12.6.5 SWOT ANALYSIS

12.6.6 KEY STRATEGIES

12.7 FUZE, INC.

12.7.1 COMPANY OVERVIEW

12.7.2 FINANCIAL OVERVIEW

12.7.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.7.5 KEY DEVELOPMENTS

12.7.6 SWOT ANALYSIS

12.7.7 KEY STRATEGIES

12.8 IBM CORPORATION

12.8.1 COMPANY OVERVIEW

12.8.2 FINANCIAL OVERVIEW

12.8.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.8.4 KEY DEVELOPMENTS

12.9 VOSS SOLUTIONS

12.9.1 COMPANY OVERVIEW

12.9.2 FINANCIAL OVERVIEW

12.9.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.9.4 KEY DEVELOPMENTS

12.9.5 SWOT ANALYSIS

12.9.6 KEY STRATEGIES

12.10 POLYCOM, INC

12.10.1 COMPANY OVERVIEW

12.10.2 FINANCIAL OVERVIEW

12.10.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.10.4 KEY DEVELOPMENTS

12.10.5 KEY STRATEGIES

12.11 ATOS SE

12.11.1 COMPANY OVERVIEW

12.11.2 FINANCIAL OVERVIEW

12.11.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.11.4 KEY DEVELOPMENTS

12.11.5 KEY STRATEGIES

12.12 WEST CORPORATION

12.12.1 COMPANY OVERVIEW

12.12.2 FINANCIAL OVERVIEW

12.12.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.12.4 KEY DEVELOPMENTS

12.12.5 KEY STRATEGIES

Unified Communication Service Market