Table of Contents
1 EXECUTIVE SUMMARY
1.1 MARKET ATTRACTIVENESS ANALYSIS
1.1.1 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY DEPLOYMENT MODE
1.1.2 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY SERVICE
1.1.3 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY ORGANIZATION SIZE
1.1.4 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY DELIVERY MODEL
1.1.5 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY REGION
2 MARKET INTRODUCTION
2.1 DEFINITION
2.2 SCOPE OF THE STUDY
2.3 RESEARCH OBJECTIVE
2.4 MARKET STRUCTURE
3 RESEARCH METHODOLOGY
3.1 RESEARCH PROCESS
3.2 PRIMARY RESEARCH
3.3 SECONDARY RESEARCH
3.4 MARKET SIZE ESTIMATION
3.5 FORECAST MODEL
3.6 LIST OF ASSUMPTIONS
4 MARKET DYNAMICS
4.1 INTRODUCTION
4.2 DRIVERS
4.2.1 LOW COST OF OWNERSHIP AS COMPARED TO OTHER COMMUNICATIONS TOOLS
4.2.2 GROWING TRENDS TOWARDS MOBILITY AND BYOD
4.2.3 LOW COST OF OWNERSHIP AS COMPARED TO OTHER COMMUNICATIONS TOOLS
4.2.4 DRIVERS IMPACT ANALYSIS
4.3 RESTRAINTS
4.3.1 SECURITY ISSUES
4.3.1 LACK OF AWARENESS
4.3.2 RESTRAINTS IMPACT ANALYSIS
4.4 OPPORTUNITY
4.4.1 GOVERNMENT INITIATIVES FOR PROMOTING DIGITAL HEALTH
4.5 CHALLENGES
4.5.1 INTEGRATION WITH CURRENT IT INFRASTRUCTURE
5 MARKET FACTOR ANALYSIS
5.1 VALUE CHAIN ANALYSIS
5.2 PORTER’S FIVE FORCES MODEL
5.2.1 THREAT OF NEW ENTRANTS
5.2.2 BARGAINING POWER OF SUPPLIERS
5.2.3 THREAT OF SUBSTITUTES
5.2.4 BARGAINING POWER OF BUYERS
5.2.5 INTENSITY OF RIVALRY
6 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY DEPLOYMENT MODE
6.1 OVERVIEW
6.2 MANAGED
6.3 HOSTED
6.3.1 UC SaaS
6.3.2 UC PaaS
6.3.3 UC IaaS
7 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY SERVICE
7.1 OVERVIEW
7.2 TELEPHONY SERVICES
7.3 CONTACT CENTER SERVICES
7.4 UC APPLICATION SERVICES
7.5 COLLABORATION SERVICES
8 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY ORGANIZATION SIZE
8.1 OVERVIEW
8.2 LARGE ENTERPRISES
8.3 SMALL AND MEDIUM ENTERPRISES
9 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY DELIVERY MODEL
9.1 OVERVIEW
9.2 STANDALONE SERVICES
9.3 INTEGRATED SERVICES
9 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY VERTICAL
9.1 OVERVIEW
9.2 BFSI
9.3 IT & TELECOM
9.4 PUBLIC SECTOR
9.5 RETAIL
9.6 HEALTHCARE
9.7 LOGISTICS & TRANSPORTATION
9.8 TRAVEL & HOSPITALITY
9.9 OTHERS
10 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY REGION
10.1 OVERVIEW
10.2 NORTH AMERICA
10.2.1 US
10.2.2 CANADA
10.2.3 MEXICO
10.3 EUROPE
10.3.1 GERMANY
10.3.2 UK
10.3.3 FRANCE
10.3.4 ITALY
10.3.5 REST OF EUROPE
10.4 ASIA-PACIFIC
10.4.1 CHINA
10.4.2 JAPAN
10.4.3 INDIA
10.4.4 REST OF ASIA-PACIFIC
10.5 MIDDLE EAST AND AFRICA
10.5.1 SAUDI ARABIA
10.5.2 UAE
10.5.3 SOUTH AFRICA
10.5.4 REST OF MIDDLE EAST AND AFRICA
10.6 SOUTH AMERICA
10.6.1 BRAZIL
10.6.2 ARGENTINA
10.6.3 REST OF SOUTH AMERICA
11 COMPETETIVE LANDSCAPE
11.1 COMPETETIVE SCENARIO
11.2 COMPETETIVE BENCHMARKING
11.3 MAJOR GROWTH STRATEGY IN THE GLOBAL COMMUNICATION AS A SERVICE MARKET
12 COMPANY PROFILES
12.1 CISCO SYSTEMS, INC.
12.1.1 COMPANY OVERVIEW
12.1.2 FINANCIAL OVERVIEW
12.1.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.1.4 PRODUCT DESCRIPTION
12.1.5 KEY DEVELOPMENTS
12.1.6 SWOT ANALYSIS
12.1.7 KEY STRATEGIES
12.2 BT GROUP
12.2.1 COMPANY OVERVIEW
12.2.2 FINANCIAL OVERVIEW
12.2.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.2.4 PRODUCT DESCRIPTION
12.2.5 KEY DEVELOPMENTS
12.2.6 SWOT ANALYSIS
12.2.7 KEY STRATEGIES
12.3 8x8, INC.
12.3.1 COMPANY OVERVIEW
12.3.2 FINANCIAL OVERVIEW
12.3.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.3.4 KEY DEVELOPMENTS
12.3.5 SWOT ANALYSIS
12.3.6 KEY STRATEGIES
12.4 MICROSOFT CORPORATION
12.4.1 COMPANY OVERVIEW
12.4.2 FINANCIAL OVERVIEW
12.4.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.4.4 PRODUCT DESCRIPTION
12.4.5 KEY DEVELOPMENTS
12.4.6 SWOT ANALYSIS
12.4.7 KEY STRATEGIES
12.5 VERIZON COMMUNICATIONS, INC.
12.5.1 COMPANY OVERVIEW
12.5.2 FINANCIAL OVERVIEW
12.5.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.5.4 KEY DEVELOPMENTS
12.5.5 KEY STRATEGIES
12.6 AVANADE, INC.
12.6.1 COMPANY OVERVIEW
12.6.2 FINANCIAL OVERVIEW
12.6.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.6.4 KEY DEVELOPMENTS
12.6.5 SWOT ANALYSIS
12.6.6 KEY STRATEGIES
12.7 FUZE, INC.
12.7.1 COMPANY OVERVIEW
12.7.2 FINANCIAL OVERVIEW
12.7.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.7.5 KEY DEVELOPMENTS
12.7.6 SWOT ANALYSIS
12.7.7 KEY STRATEGIES
12.8 IBM CORPORATION
12.8.1 COMPANY OVERVIEW
12.8.2 FINANCIAL OVERVIEW
12.8.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.8.4 KEY DEVELOPMENTS
12.9 VOSS SOLUTIONS
12.9.1 COMPANY OVERVIEW
12.9.2 FINANCIAL OVERVIEW
12.9.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.9.4 KEY DEVELOPMENTS
12.9.5 SWOT ANALYSIS
12.9.6 KEY STRATEGIES
12.10 POLYCOM, INC
12.10.1 COMPANY OVERVIEW
12.10.2 FINANCIAL OVERVIEW
12.10.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.10.4 KEY DEVELOPMENTS
12.10.5 KEY STRATEGIES
12.11 ATOS SE
12.11.1 COMPANY OVERVIEW
12.11.2 FINANCIAL OVERVIEW
12.11.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.11.4 KEY DEVELOPMENTS
12.11.5 KEY STRATEGIES
12.12 WEST CORPORATION
12.12.1 COMPANY OVERVIEW
12.12.2 FINANCIAL OVERVIEW
12.12.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED
12.12.4 KEY DEVELOPMENTS
12.12.5 KEY STRATEGIES
