Unified Communication as a Service Market Research Report - Global Forecast till 2027

Global Unified Communication as a Service Market Research Report: By Deployment Mode (Managed and Hosted [UC SaaS, UC PaaS and UC IaaS]), Service (Telephony Services, Contact Center Services, UC Application Services, and Collaboration Services), Organization Size (Large Enterprises and Small and Medium Enterprises), Delivery Model (Standalone Services and Integrated Services), Vertical (BFSI, IT & Telecom, Public Sector, Retail, Healthcare, Logistics & Transportation, Travel & Hospitality and others), Region (North America, Europe, Asia Pacific, Middle East, and Africa and South America) - Forecast till 2027

ID: MRFR/ICT/7249-HCR | February 2021 | Region: Global | 110 pages

Please note that the assessment period of report has been updated from 2019-2025 to 2020-2027. Cordially fill the sample form for updated data.

Market Snapshot


Unified communication as a service refers to a service model where providers deliver different telecom or communications software applications or services, generally over the global IP network. Types of unified communications as a service package include messaging tools, videoconferencing tools, and resources for facilitating different kinds of text and voice communications.


Global Unified Communication as a Service Market is expected to register a CAGR of 10.5% during the review period, 2019–2025.


The rising number of communication standards and forms has led to the requirement for a unified communications platform for businesses to maintain a steady flow of information among teams across the globe. As employees and workspaces transcend borders, communications across all channels such as voice, instant messages, and video need integration.


With several advantages, such as lower cost of ownership for businesses compared to other dedicated communication channels and better integration across platforms and communication models, the unified communication as a service market is expected to have favorable growth prospects during the forecast period.


Key Players


Global Unified Communication as a Service Market is characterized by the presence of several regional and local providers. Some of the key players in the market are IBM Corporation, Cisco Systems, Inc., BT Group, 8x8, Inc., Microsoft Corporation, Verizon Communications, Inc., Avanade, Inc., Fuze, Inc., Voss Solutions, Polycom, Inc., ATOS SE, and West Corporation.


Key Developments



  • November 2019: Microsoft launched a new phone system in the UK. The solution combines chat, calling, meetings, calendars, and email to offer a comprehensive package for collaboration and communication for businesses. Designed for companies with up to 300 users, the phone system is a cloud-based offering that integrates with Microsoft Teams and Office 365.



  • January 2019: Verizon announced a collaboration with Zoom Video Communications. Zoom is one of the leading providers of video and collaboration solutions worldwide, offering an immersive opportunity for next-generation teamwork. The two companies are collaborating to offer companies from all backgrounds access to a new solution for unified communications. The enhanced offering strives to improve organizational collaboration offerings, available to all Verizon customers as a cloud-first service.


Market Segmentation


The Global Unified Communication as a Service Market has been segmented based on Deployment Mode, Service, Organization Size, Delivery Model, Vertical, and Region.


By Deployment Mode, the market has been segmented into managed and hosted. The hosted segment has been further divided into UC SaaS, UC PaaS, and UC IaaS.


By Service, the market has been divided into telephony services, contact center services, uc application services, and collaboration services.


By Organization Size, the market has been divided into large enterprises and small and medium enterprises.


By Delivery Model, the market has been bifurcated into standalone services and integrated services.


By Vertical, the market has been divided into BFSI, IT & telecom, public sector, retail, healthcare, logistics & transportation, travel & hospitality, and others.


The regions included in the study are North America, Europe, Asia-Pacific, the Middle East and Africa, and South America.


Regional Analysis


Geographically, the global unified communication as a service market has been categorized as North America, Europe, Asia-Pacific, the Middle East & Africa, and South America.


North America is expected to dominate the market with the largest share during the forecast period owing to the increased adoption of BYOD trends in the region. Asia-Pacific is expected to advance at the highest CAGR during the forecast duration owing to the rapid digitization and adoption of new technologies in the region.


Key Questions Addressed by the Report



  • What was the historic market size (2018)?

  • What will be the growth rate by 2025?

  • Who are the key players in this market?

  • What are the strategies adopted by key players?



Frequently Asked Questions (FAQ) :


The growth rate projected to be achieved by the market in the coming years is 10.5%.

The market size is anticipated to increase tremendously in the coming years, given the mounting need for 24x7 communication channels across global businesses.

Some of the leading players in the market are Polycom, Inc, Cisco Systems, Inc, 8x8, Inc, Fuze, Inc, West Corporation, Voss Solutions, Microsoft Corporation, Verizon Communications, Inc, ATOS SE, IBM Corporation, Avanade, Inc., BT Group, and others.

The regions that demonstrate new revenue opportunities include the Middle East and Africa, South America and Asia Pacific.

The integration services segment can achieve better growth in the near future, compared to its counterpart.