Global Unified Communication as a Service Market Research Report: By Deployment Mode (Managed and Hosted [UC SaaS, UC PaaS and UC IaaS]), Service (Telephony Services, Contact Center Services, UC Application Services, and Collaboration Services), Organization Size (Large Enterprises and Small and Medium Enterprises), Delivery Model (Standalone Services and Integrated Services), Vertical (BFSI, IT & Telecom, Public Sector, Retail, Healthcare, Logistics & Transportation, Travel & Hospitality and others), Region (North America, Europe, Asia Pac
ID: MRFR/ICT/7249-HCR | February 2023 | Region: Global | 110 Pages
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| Companies Profiled | |
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| Key Players | |
| IBM Corporation | |
| Cisco Systems Inc. | |
| BT Group | |
| 8x8 Inc. | |
| Microsoft Corporation | |
| Verizon Communications Inc. | |
| Avanade Inc. | |
| Fuze Inc. | |
| Voss Solutions | |
| Polycom Inc. | |
| ATOS SE | |
| West Corporation | |
| Market Driving Forces | |
|---|---|
| Drivers | |
| The rising number of communication standards and forms has led to the requirement for a unified communications platform for businesses to maintain a steady flow of information among teams across the globe | |
| As employees and workspaces transcend borders | |
| communications across all channels such as voice | |
| instant messages | |
| and video need integration. | |
Unified Communication as a Service Market Scope:
Unified communication as a service refers to a service model where providers deliver different telecom or communications software applications or services, generally over the global IP network. Types of unified communications as a service package include messaging tools, videoconferencing tools, and resources for facilitating different kinds of text and voice communications.
Unified Communication as a Service Market is Expected to Grow at a CAGR of 8.2% by 2025.
The rising number of communication standards and forms has led to the requirement for a unified communications platform for businesses to maintain a steady flow of information among teams across the globe. As employees and workspaces transcend borders, communications across all channels such as voice, instant messages, and video need integration.
With several advantages, such as lower cost of ownership for businesses compared to other dedicated communication channels and better integration across platforms and communication models, the unified communication as a service market is expected to have favorable growth prospects during the forecast period.
Unified Communication as a Service Market Key Players:Global Unified Communication as a Service Market is characterized by the presence of several regional and local providers. Some of the key players in the market are IBM Corporation, Cisco Systems, Inc., BT Group, 8x8, Inc., Microsoft Corporation, Verizon Communications, Inc., Avanade, Inc., Fuze, Inc., Voss Solutions, Polycom, Inc., ATOS SE, and West Corporation.
Unified Communication as a Service Market Key Developments:
- November 2019: Microsoft launched a new phone system in the UK. The solution combines chat, calling, meetings, calendars, and email to offer a comprehensive package for collaboration and communication for businesses. Designed for companies with up to 300 users, the phone system is a cloud-based offering that integrates with Microsoft Teams and Office 365.
- January 2019: Verizon announced a collaboration with Zoom Video Communications. Zoom is one of the leading providers of video and collaboration solutions worldwide, offering an immersive opportunity for next-generation teamwork. The two companies are collaborating to offer companies from all backgrounds access to a new solution for unified communications. The enhanced offering strives to improve organizational collaboration offerings, available to all Verizon customers as a cloud-first service.
Unified Communication as a Service Market Segmentation:The Global Unified Communication as a Service Market has been segmented based on Deployment Mode, Service, Organization Size, Delivery Model, Vertical, and Region.
- By Deployment Mode, the market has been segmented into managed and hosted. The hosted segment has been further divided into UC SaaS, UC PaaS, and UC IaaS.
- By Service, the market has been divided into telephony services, contact center services, uc application services, and collaboration services.
- By Organization Size, the market has been divided into large enterprises and small and medium enterprises.
- By Delivery Model, the market has been bifurcated into standalone services and integrated services.
- By Vertical, the market has been divided into BFSI, IT & telecom, public sector, retail, healthcare, logistics & transportation, travel & hospitality, and others.
- The regions included in the study are North America, Europe, Asia-Pacific, the Middle East and Africa, and South America.
Unified Communication as a Service Market Regional Analysis:Geographically, the global unified communication as a service market has been categorized as North America, Europe, Asia-Pacific, the Middle East & Africa, and South America.
North America is expected to dominate the market with the largest share during the forecast period owing to the increased adoption of BYOD trends in the region. Asia-Pacific is expected to advance at the highest CAGR during the forecast duration owing to the rapid digitization and adoption of new technologies in the region.
Key Questions Addressed by the Report
- What was the historic market size (2018)?
- What will be the growth rate by 2025?
- Who are the key players in this market?
- What are the strategies adopted by key players?
Report Scope:
| Report Attribute/Metric | Details |
|---|---|
| Market Size | 2027: Significant Value |
| CAGR | 10.5% (2019-2025) |
| Base Year | 2019 |
| Forecast Period | 2020-2027 |
| Historical Data | 2018 |
| Forecast Units | Value (USD Million) |
| Report Coverage | Revenue Forecast, Competitive Landscape, Growth Factors, and Trends |
| Segments Covered | By Deployment Mode, Service |
| Geographies Covered | North America, Europe, Asia-Pacific, and Rest of the World (RoW) |
| Key Vendors | IBM Corporation, Cisco Systems, Inc., BT Group, 8x8, Inc., Microsoft Corporation, Verizon Communications, Inc., Avanade, Inc., Fuze, Inc., Voss Solutions, Polycom, Inc., ATOS SE, and West Corporation. |
| Key Market Opportunities | Zoom is one of the leading providers of video and collaboration solutions worldwide, offering an immersive opportunity for next-generation teamwork. |
| Key Market Drivers |
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Frequently Asked Questions (FAQ) :
The growth rate projected to be achieved by the market in the coming years is 10.5%.
The market size is anticipated to increase tremendously in the coming years, given the mounting need for 24x7 communication channels across global businesses.
Some of the leading players in the market are Polycom, Inc, Cisco Systems, Inc, 8x8, Inc, Fuze, Inc, West Corporation, Voss Solutions, Microsoft Corporation, Verizon Communications, Inc, ATOS SE, IBM Corporation, Avanade, Inc., BT Group, and others.
The regions that demonstrate new revenue opportunities include the Middle East and Africa, South America and Asia Pacific.
The integration services segment can achieve better growth in the near future, compared to its counterpart.
Unified communication as a service alludes to a service model where suppliers convey different telecom or communications software applications or services, generally over the global IP network.
