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IP Telephony Companies

Communicate digitally with IP Telephony Companies. Explore innovations and key players shaping the future of voice communication over the internet. Market Research Future unveils insights into the evolving landscape of IP-based telephony.

IP Telephony Companies


Competitive Landscape of IP Telephony Market


The IP telephony market is a dynamic arena driven by technological advancements and evolving customer needs. Traditional players like Cisco and Avaya continue to hold significant market share, but a wave of new entrants, cloud-based solutions, and feature-rich offerings are reshaping the competitive landscape. Understanding the key players, their adopted strategies, and emerging trends is crucial for navigating this ever-evolving market.


Key Players:



  • Ascom Holding AG

  • Avaya Inc.

  • Cisco Systems Inc.

  • Gigaset Communications

  • LG Electronics Inc.

  • Mitel Networks Corporation

  • Panasonic Corporation

  • Polycom Inc.

  • Yealink Inc.

  • NEC Corporation

  • Grandstream Networks Inc.


Strategies Adopted by Key Players:



  • Dominating through Feature Innovation: Giants like Cisco and Avaya leverage their extensive portfolios and R&D prowess to constantly innovate, offering feature-rich solutions like unified communications, advanced call analytics, and integration with collaboration platforms.

  • Agility and Specialization: Niche Players Find Their Voice: Smaller players like Mitel and Zoom are carving out niches by focusing on specific customer segments or functionalities. Mitel thrives in enterprise communications, while Zoom capitalizes on the rising popularity of video conferencing.

  • Cloud-First Approach: Riding the Digital Wave: Recognizing the shift towards cloud-based solutions, established players like RingCentral and 8x8 are aggressively expanding their cloud offerings, while pure-play cloud providers like Dialpad are disrupting the market with subscription-based models.

  • Global Reach and Local Focus: Balancing global presence with regional customization is key. International players like Alcatel-Lucent tailor their offerings to cater to specific regulatory and cultural needs of local markets.

  • Partnerships and Acquisitions: Building Ecosystems for Growth: Strategic partnerships and acquisitions are commonplace. Cisco's purchase of BroadSoft exemplifies the pursuit of comprehensive communication solutions, while Vonage's acquisition of Nexmo strengthens its cloud communications capabilities.


Factors for Market Share Analysis:



  • Established Leaders Hold Their Ground: Despite rising competition, established players like Cisco, Avaya, and Alcatel-Lucent retain a significant market share due to their brand recognition, strong customer relationships, and comprehensive product portfolios.

  • Cloud Adoption Drives Change: The shift towards cloud-based solutions is causing a power shift. Cloud-native players like RingCentral and Dialpad are experiencing rapid growth, challenging the dominance of traditional on-premise vendors.

  • Regional Variations Offer Opportunities: Market share distribution varies significantly across regions. While North America remains a dominant market, emerging economies in Asia Pacific and Latin America offer significant growth potential for players with localized offerings.

  • Vertical Focus Shapes the Landscape: Different industry verticals have unique communication needs. Financial institutions prioritize security and compliance, while healthcare demands HIPAA-compliant solutions. Identifying and catering to these specific needs is crucial for gaining market share.


New and Emerging Companies:



  • Mobile-First Solutions: Startups like Freshworks and Intermedia are building their IP telephony offerings around mobile-first experiences, catering to the increasingly mobile workforce.

  • Security and Data Privacy: With growing concerns about data breaches, companies like Jitsi and Wickr are focusing on secure, encrypted communication solutions, finding traction in privacy-conscious sectors.

  • AI-Powered Innovation: Artificial intelligence is revolutionizing customer service and call center operations. Companies like Genesys and Nuance are integrating AI-powered features like virtual assistants and sentiment analysis into their IP telephony solutions.


Latest Company Updates:


Ascom Holding AG:



  • December 12, 2023: Ascom partners with Sonus Network Communications to deliver enterprise-grade, secure communication solutions for healthcare environments. 

  • November 17, 2023: Ascom launches Ascom Unite, a new unified communications platform combining mobile push-to-talk, VoIP, and advanced collaboration features. 


Avaya Inc.:



  • January 9, 2024: Avaya announces a new partnership with Salesforce to offer integrated communication and CRM solutions for improved customer engagement. 

  • December 5, 2023: Avaya launches Avaya Vantage, a cloud-based communications platform built on the Amazon Web Services (AWS) cloud, expanding its cloud offerings. 

Global IP Telephony Market Overview:


IP Telephony Market Size was valued at USD 25.9 Billion in 2022. The IP telephony market industry is projected to grow from USD 29.57 Billion in 2023 to USD 85.564 Billion by 2032, exhibiting a compound annual growth rate (CAGR) of 14.20% during the forecast period (2023 - 2032). The primary market driver influencing the IP telephony market is the cost-effectiveness of the services. Leading industry companies making acquisitions and expanding their businesses are also expected to support market growth.


Global IP Telephony Market Overview


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


IP Telephony Market Trends



  • Rise in cyberattacks is anticipated to fuel market growth


The rapid development of technology has also led to a rise in vulnerabilities in recent years. Businesses increasingly rely on IP Telephony goods and services due to the rise in cyberattacks and hazards. According to IBM, the overall cost of data breaches in organizations will be nearly $6 trillion in 2021 alone. The numbers are predicted to climb during the anticipated timeframe. As a result, it is critical to safeguard data and avoid data breaches. Businesses are therefore implementing IP telephony systems. These elements are anticipated to expand the IP Telephony Market CAGR during the anticipated time frame.


Furthermore, governments or businesses with monopolies or near-monopolies frequently dominate traditional telephone systems. They pursue market dominance in their home country and rely on fees for income. As a result, IP telephony systems are less expensive than conventional services, and some providers even offer free calls. IP telephony solutions only need an existing internet connection; no additional hardware or infrastructure is needed. As a result, organizations might improve communication while spending less money and operating more effectively. As a result, the expansion of the IP telephony market is being driven by IP telephony systems' low costs.


However, the Internet of Things (IoT) links all internet-capable gadgets together to simplify data sharing. As IoT technology advances, IP telephony systems will become increasingly important for data transmission and collection. IoT and IP telephony can revolutionize how businesses run when used together. Corporations can also construct smart offices. These workplaces might be as basic as a network that collects all data from office equipment to provide employees with access to the info they require regardless of location. Another complex option is voice-activated workplaces that enable users to request that VoIP record meetings for them. Therefore, it is projected that combining IP telephony systems with IoT would present a variety of market growth prospects. Thus, driving the IP telephony market revenue.


IP Telephony Market Segment Insights:


IP Telephony Component Insights


The IP Telephony Market segmentation, based on component, includes hardware and service. The hardware segment dominated the market. The market for IP telephony solutions has recently experienced expansion due to the quick development of remote work hardware. Another key factor fueling the expansion of the IP telephony hardware sub-segment in recent years has been the growing acceptance of IP telephony in a variety of global sectors.


IP Telephony Organization Size Insights


The IP Telephony Market segmentation, based on organization size, includes SMEs and large enterprises. The SMEs category generated the most income. The main driver of IP telephony's growth is the global small- and medium-business sector's explosive development. Small and medium-sized businesses favor IP telephony since they do not have a lot of money to spend on numerous subscriptions, expensive international calls, and other services.


Figure 1: IP Telephony Market, by Organization Size, 2022 & 2032 (USD Billion)


IP Telephony Market, by Organization Size, 2022 & 2032


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


IP Telephony Connectivity Insights


The IP Telephony Market segmentation, based on connectivity, includes wired and wireless. The wireless category generated the most income. One of the main advantages wireless installation tools offer is their simplicity of use. Additionally, having a wireless connection to make international calls from anywhere worldwide has a significant financial advantage.


IP Telephony Vertical Insights


The IP Telephony Market segmentation, based on vertical, includes BFSI, IT & telecommunication, retail and government. The BFSI category generated the most income. The BFSI sector now heavily relies on communication through a variety of channels. To interact with their value chain partners, the major players in the financial and insurance sectors want dependable and on-demand voice communication solutions. IP telephony technology is a suitable solution in the BFSI industry to guarantee connectivity and improve responsiveness.


IP Telephony Regional Insights


By region, the study provides the market insights into North America, Europe, Asia-Pacific and Rest of the World. The North American IP telephony market area will dominate this market. The factors involved result from global growth in IP telephony application usage and technological improvement. These apps are typically developed in certain industry sectors, including BFSI, healthcare, retail, IT, and telecommunications. Furthermore, the region's growth is anticipated to be fueled by the widespread use of IP telephony services, cutting-edge telecommunications infrastructure, and the appeal of workforce mobility.


Further, the major countries studied in the market report are The US, Canada, German, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.


Figure 2: IP Telephony Market SHARE BY REGION 2022 (USD Billion)


IP Telephony Market SHARE BY REGION 2022


Source: Secondary Research, Primary Research, MRFR Database and Analyst Review


Europe IP telephony market accounts for the second-largest market share because of numerous regional players. Key organizations also engage in various methods, including product creation and mergers and acquisitions, among others, to acquire a competitive advantage over rivals. Additionally, a rise in smartphone usage, internet penetration, and the adoption of cloud-based communication systems would fuel market expansion. Further, the German IP telephony market held the largest market share, and the UK IP telephony market was the fastest growing market in the European region


The Asia-Pacific IP telephony Market is expected to grow at the fastest CAGR from 2023 to 2032 ascribed to the expansion of enterprises in this area. The amount of technology breakthroughs in this area is another major factor driving the rise of the Asia-Pacific region market during the forecast period. However, businesses in the region generally see an increase in demand for IP telephony solutions and UC applications, particularly in more developed economies like Japan, South Korea, Singapore, and Australia. Moreover, China’s IP telephony market held the largest market share, and the Indian IP telephony market was the fastest growing market in the Asia-Pacific region.


IP Telephony Key Market Players & Competitive Insights


Leading market players are investing heavily in research and development in order to expand their product lines, which will help the IP telephony market, grow even more. Market participants are also undertaking a variety of strategic activities to expand their global footprint, with important market developments including new product launches, contractual agreements, mergers and acquisitions, higher investments, and collaboration with other organizations. To expand and survive in a more competitive and rising market climate, IP telephony industry must offer cost-effective items.


Manufacturing locally to minimize operational costs is one of the key business tactics used by manufacturers in the global IP telephony industry to benefit clients and increase the market sector. In recent years, the IP telephony industry has offered some of the most significant advantages to market. Major players in the IP telephony market attempting to increase market demand by investing in research and development operations include Ascom Holding AG (Switzerland), Avaya Inc. (U.S.), Cisco Systems Inc. (U.S.), Gigaset Communications (Germany), LG Electronics Inc. (South Korea), Mitel Networks Corporation (Canada), Panasonic Corporation (Japan), Polycom Inc. (U.S.), Yealink Inc. (China), NEC Corporation (Japan) and Grandstream Networks Inc. (U.S.).


Cisco Systems Inc. is an integrator of cloud, networking, security, collaboration, and intent-based solutions. The company sells wireless equipment, controllers, access points, switches, modules, routers, and interfaces. The company's products and technology assist its customers in managing additional network connections from devices, users, and other entities. Oil and gas, education, government, healthcare, mining, sports, media, entertainment, financial services, retail, utilities, and transportation are just a few of the many industries that Cisco supports. In March 2020, Cisco announced that NTT EAST (NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION) had chosen Cisco SD-WAN powered by Viptela for its newly managed SD-WAN services as part of NTT EAST's VPN service portfolio for businesses. These new services will help organisations resolve network challenges caused by an increase in mobile employees, a shortage of IT professionals, and growing network maintenance expenses.


Consumer electronics and household appliances are made and sold by LG Electronics Inc., a division of LG Corp. Televisions, monitors, personal computers, refrigerators, audio, beauty and video equipment, air purifiers, dehumidifiers, washing machines, dishwashers, home and business air conditioners and hoover cleaners are among the company's product offerings. Additionally, it provides solar panels, cellphones, information displays, motor and sensor components, optic solutions, equipment manufacture, automotive components, camera modules, substrates, and materials.


Key Companies in the IP telephony market include




  • Ascom Holding AG (Switzerland)




  • Avaya Inc. (U.S.)




  • Cisco Systems Inc. (U.S.)




  • Gigaset Communications (Germany)




  • LG Electronics Inc. (South Korea)




  • Mitel Networks Corporation (Canada)




  • Panasonic Corporation (Japan)




  • Polycom Inc. (U.S.)




  • Yealink Inc. (China)




  • NEC Corporation (Japan)




  • Grandstream Networks Inc. (U.S.)




IP Telephony Industry Developments


April 2022: Global voice communications for businesses are offered by Pure IP. It is currently accessible through the Zoom Phone Provider Exchange system. Customers will have more flexibility with this program. It will keep Pure IP and use its telecommunications network in other areas.April 2022: To provide a complete end-to-end voice-over IP (VOIP) solution through SNOM's potent, adaptable, and dynamic communication experience, MiRO, a well-known cloud-based collaboration tool for SMEs, announced its cooperation with SNOM, a major IP phone manufacturer.March 2022: Broadvoice, a provider of hosted voice, unified communications, and SIP trunking services, has received the 2022 Internet Telephony Product of the Year Award. For the past 23 years, the Award has celebrated and recognized VoIP and IP Communications goods and services.

IP Telephony Market Segmentation:


IP Telephony Component Outlook (USD Billion, 2018-2032)




  • Hardware




  • Service




IP Telephony Organization Size Outlook (USD Billion, 2018-2032)




  • SMEs




  • Large Enterprise




IP Telephony Connectivity Outlook (USD Billion, 2018-2032)




  • Wired




  • Wireless




IP Telephony Vertical Outlook (USD Billion, 2018-2032)




  • BFSI




  • IT & Telecommunication




  • Retail




  • Government




IP Telephony Regional Outlook (USD Billion, 2018-2032)




  • North America



    • US

    • Canada






  • Europe



    • Germany

    • France

    • UK

    • Italy

    • Spain

    • Rest of Europe






  • Asia-Pacific




    • China




    • Japan




    • India




    • Australia




    • South Korea




    • Australia




    • Rest of Asia-Pacific






  • Rest of the World




    • Middle East




    • Africa




    • Latin America





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