Intelligent Virtual Assistant (IVA) Market Research Report- Global Forecast 2027

Intelligent Virtual Assistant Market Information, By Technology (Text-to-speech, Speech recognition), By Application Vertical (BFSI, Healthcare, Automotive, E-Commerce, Aerospace, IT), By End User (Individual, Small & Medium Enterprises, Large Enterprises) - Forecast to 2027

ID: MRFR/SEM/0641-HCR | February 2021 | Region: Global | 110 pages

Intelligent Virtual Assistant Market Overview


The Intelligent Virtual Assistant Market clever remote helper market was esteemed at US$ 2,126.4 Mn in 2019 and Intelligent Virtual Assistant Market is a figure to arrive at an estimation of US$ 47,259.2 Mn by 2027 at a CAGR of 47.4%, somewhere in the range of 2020 and 2027. 


Expansion sought after for viable client commitment by endeavors would prompt a higher selection of Intelligent Virtual Assistant Market arrangements in these verticals soon. Right now, the clever remote helper market is significantly determined by the BFSI business vertical, attributable to its higher selection and expanding IT venture. In any case, auto and medical care are the most worthwhile vertical sections and are probably going to keep up this pattern during the figure time frame. 


A smart remote helper (IVA) is a product that is created on a human-made reasoning framework. Intelligent virtual assistant market outlook animates or gives reactions similar to human associations and performs specific assignments, for example, client assistance. Menial helpers are generally being embraced across industry verticals because of AI, profound neural organizations, and different headways in human-made brainpower advancements. The insight innovation coordinated into these frameworks demonstrates the limit with respect to getting, thinking, and learning.


Expansion sought after for robotization in client care and ascends in the infiltration of cell phone fuel the worldwide canny remote helper market. Then again, failure of exact reactions obstructs the development somewhat. Notwithstanding, motion acknowledgment innovation and multi-language uphold in IVAs are relied upon to set out novel open doors in the coming years.


COVID-19 Analysis


Because of the Covid-19 pandemic, numerous ventures saw huge moves in their business. There is a critical effect on the wise remote helper market. A canny virtual assistant(IVA) is utilized to offer a wide scope of client administrations, such as giving item data, helping with bills, and handling questions identified with human specialists and numerous others. These frameworks are progressively embraced by BFSI areas to maintain a strategic distance from the human association and to contain the spread of the Covid-19 pandemic. 


Banks are likewise giving voice to visit administration in which clients can collaborate with the live specialist as opposed to holding up in a line or on a call. For example, in April 2020, TSB Bank plc., a U.K.-based retail and business bank has dispatched a keen specialist to give a quick reaction to the questions identified with applying individual and business advance for clients during the Covid pandemic. Such factors are pushing banking and monetary organizations to coordinate menial helper to build market development during COVID-19, which has emphatically affected the insightful remote helper market.


Market Dynamics



  • Intelligent Virtual Assistant (IVA) Market Drivers


The creation of information is expanding at a wild speed, attributable to change from simple to computerized advances. As per virtual assistant industry statistics, around 20% of the worldwide populace is required internet utilizing remote gadgets soon. 


The utilization of the web is required to increment from level to high during the estimated time frame, attributable to rising customer mindfulness and expansion in the use of cell phones.



  • Intelligent Virtual Assistant (IVA) Market Opportunities


Computerized reasoning has become standard throughout the years because of expanding applications. Intelligent virtual assistant market companies have been utilized in different areas, from clients look for data to drivers requesting that vehicles play music and discover bearings. For example, in January 2013, Honda Motor Company added Apple's Siri Eye Free menial helper to their vehicles. 


This menial helper empowers drivers to communicate with their iPad and iPhone without taking their hands off the guiding.



  • Intelligent Virtual Assistant (IVA) Market Restraints


Menial helpers can't be worked with a particular innovation. In actuality, it is constructed utilizing an assortment of innovations. A menial helper's essential point is to incorporate different stages like fax, email, webchat, video, voice, and social channels like Facebook and Twitter. Clients are anticipating a human-like encounter.



  • Intelligent Virtual Assistant (IVA) Market Challenges


Intelligent Virtual Assistant Market was building a savvy remote helper is a profoundly mind-boggling and able system. It should be customized so that it could communicate with the client and offer satisfactory data. 


The menial helper needs to comprehend social circumstances and the setting of language while having a discussion.



  • IVA Market Cumulative Growth Analysis


Clients are anticipating a human-like encounter. Giving such encounters require a critical venture and is amazingly perplexing to make. 


Accordingly, these variables are relied upon to hamper the worldwide canny remote helper intelligent virtual assistant market size to development sooner rather than later.


Technology Analysis 


The knowledge innovation incorporated into these frameworks demonstrates the limit with respect to getting, thinking, and learning. These three are essential key components that imitate a client care specialist's capacity to a reaction to inquiries. Intelligent Virtual Assistant Market research frameworks utilize different collaboration techniques, which incorporate content to-message, discourse to-message, text-to-discourse, and discourse to-discourse, among others, to help clients in executing their separate undertakings.


Segment Overview


By Technology


Based on the technology, the Intelligent Virtual Assistant (IVA) Market is segmented. By technology it is segmented into three parts:



  • Speech recognition

  • Text-to-speech

  • Voice recognition


By End-User


The IVA market is also segmented on the basis of end-use. It is segmented into three parts:



  • SMBs

  • Large enterprises

  • Individual users


By Service


The IVA market is also segmented on the basis of services. It is segmented into two parts:



  • Customer service

  • Marketing assistance


By Application


The application does the segmentation of the Intelligent Virtual Assistant Market. It is divided into six parts:



  • BFSI

  • Automotive

  • IT &telecom

  • Retail

  • Healthcare

  • Education


Regional Analysis


Innovative headway in North American nations is a vital driver for Intelligent Virtual Assistant Market. Europe remains the second most significant market for IPA with an overall industry of XX%. IPA's market size in the Europe area has been esteemed at US $XX billion in 2015. Asia-Pacific has arisen as the quickest developing business sector where APAC has seen a CAGR of XX%, which is exceptionally high. It is normal that APAC will rule the market of shrewd menial helpers before the gauge period finishes.


The advancement of AI-fueled keen menial helpers for proficient discussion has shown that they are profoundly successful in offering types of assistance and performing business capacities, for example, arrangement booking, counseling, across different enterprises. Organizations are dispatching items that empower an application or gadget to go about as an AI specialist. The Regional analysis of intelligent virtual assistant market Share includes the places like North America, Europe, Asia Pacific, Latin America, Middle East, and Africa.


Competitive Landscape


Some of the Major Key player of the intelligent virtual assistant market:



  • Apple, Inc., 

  • Oracle Corporation, 

  • Google LLC, 

  • IBM Corporation, 

  • Nuance Communications, 

  • Microsoft Corporation, 

  • Clara Labs, 

  • InteliWISE, 

  • eGain Communications, 

  • Artificial Solutions, 

  • 24/7 Customer, Inc., 

  • Creative Virtual 

  • Anboto.


Recent Developments



  • Significant market players are centered around item dispatches to grow the item portfolio. For example, in April 2020, Artificial Solutions Ltd. presented a business-centered counterfeit insightful remote helper for private and public areas. 

  • Central members are associated with item dispatches to acquire a serious edge on the lookout. For example, in June 2020, Five9 Inc. presented Five9 Intelligent Virtual Assistant (IVA), controlled by Inference, in order to robotize undertakings and answer questions. 

  • To give country-level examination of the market for section by innovation, by application verticals, by the end client, and sub-portions. 

  • To give vital profiling of vital participants on the lookout, exhaustively examining their center skills, and drawing a brutal scene to the market. 

  • To follow and investigate significant improvements like joint endeavors, vital coalitions, consolidations and acquisitions, new item advancements, and exploration and progress in the Global Intelligent Virtual Assistant Market.


Report Overview



  • Market overview highlights the global recognition of the intelligent virtual assistant market.

  • Analysis based upon COVID 19

  • Explanation upon the Market Dynamics

  • Value chain analysis for the IVR research.

  • Market segmentation overview

  • The regional analysis of the Intelligent Virtual Assistant Market

  • Competitive landscape analysis

  • Recent Developments of Intelligent Virtual Assistant market


Here you could find the complete report of the global intelligent virtual assistant market for the year forecast year 2027.


The segmentation table is as follows:


By Technology



  • Speech recognition

  • Text-to-speech

  • Voice recognition


By End-User



  • SMBs

  • Large enterprises

  • Individual users


By Service



  • Customer service

  • Marketing assistance


By Application



  • BFSI

  • Automotive

  • IT &telecom

  • Retail

  • Healthcare

  • Education



Report Scope:
Report Attribute/Metric Details
  Market Size   US$ 47,259.2 Million
  CAGR   47.4%
  Base Year   2019
  Forecast Period   2020-2027
  Historical Data   2018
  Forecast Units   Value (USD Million)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   Technology, Application Vertical and End User
  Geographies Covered   North America, Europe, Asia-Pacific, and Rest of the World (RoW)
  Key Vendors   Apple, Inc., Oracle Corporation, Google LLC, IBM Corporation, Nuance Communications, Microsoft Corporation, Clara Labs, InteliWISE, eGain Communications, Artificial Solutions, 24/7 Customer, Inc., Creative Virtual and Anboto.
  Key Market Opportunities   Intelligent virtual assistant companies have been utilized in different areas, from clients look for data to drivers requesting that vehicles play music and discover bearings.
  Key Market Drivers

  • High use of smartphones among the youngsters.
  • Rapid changes in the technology.


  • Frequently Asked Questions (FAQ) :


    Intelligent virtual assistant or IVA is a new technological product & a computer-generated persona that helps customers to offer information through a website, kiosk, or smartphone by using voice-based or text-based assistant.

    Increasing use of smartphones and technological changes are the key factors driving the intelligent virtual assistant global market.

    North America will lead the intelligent virtual assistant global market.

    Speech recognition and text-to-speech are the different technologies of intelligent virtual assistant.

    Key players profiled in the intelligent virtual assistant global market include Nuance Communications (U.S.), Anboto (Spain), Google (U.S.), eGain (U.S.), CX Company (Netherlands), ViClone (Spain), Inbenta (U.S.), GetAbby (U.S.), Creative Virtual (U.K.), Next IT (U.S.) among others.