Global Enterprise Content Management (ECM) Market Research Report- Forecast till 2027

Global Enterprise Content Management (ECM) Market: By Solution (Web Content Management, Mobile Content Management, Documentation Management, Records Management, Content Workflow Management and Others), By Service (Integration Service, Support and Maintenance, and Training Service), By Deployment (Cloud and On-Premise), By Organization Size (SMEs and Large Enterprises), By Vertical (BFSI, Healthcare, Retail, IT & Telecommunication, Energy & Utilities, Transportation & Logistics and Others) - Forecast till 2027

ID: MRFR/ICT/2625-CR | January 2019 | Region: Global | 137 pages

Please note that the assessment period of report has been updated from 2018-2023 to 2020-2027. Cordially fill the sample form for updated data.

Market Overview

Market Research Future (MRFR) expects the Global Enterprise Content Management (ECM) Market to reach a valuation of USD 76.84 Bn with a CAGR of 16.8 % from 2018-2023 (forecast period). Enterprise Content Management (ECM) allows companies to streamline the life-cycle of information that includes image files, emails, documents, and computer-aided design (CADs). The arrival of cloud and hybrid deployment models is promoting the adoption of the ECM. Service providers are focused on providing feasible and user-friendly solutions that are expected to help market growth in the coming years. The increasing volume of unstructured data and the need for cost-effective information management solutions are generating new opportunities for market players.

COVID-19 impact on the Global Enterprise Content Management (ECM) Market

As the business effect of COVID-19 progresses, the global enterprise content management (ECM) market is projected to have positive and high growth.

Market Dynamics


Growing demand for optimizing business processes and increasing efficiency is boosting the adoption of enterprise content management 

In the digital age, content is being created tremendously in enterprises. The chaos of this data produced creates challenges for companies to gather the accurate information they require. This, in fact, hinders the efficiency of employees and the project. For the management of content generated via the web, social media, and records are of great importance to companies for executing effective business processes.

Capturing a single view data to provide a fair opportunity and improve competitiveness in the enterprise content management 

Nowadays, due to the vast availability of data, there is a high degree of competition in the market. Enterprises are investing heavily in gaining accurate data for market research, analyzing consumer behavior, or analyzing the competitor’s strategies. The data will be structured with the introduction of an enterprise content management solution. And the consistency of the data, the accuracy, along with the opinion with the single view, will be high. All of these things will give companies a strong picture of the dynamics of the market. A growing ECM market trend observed is the adoption of enterprise content management solutions across a broad range of industries.

Market Segmentation

By solutions, the web content management segment held the largest market share

In 2017, the web content management segment accounted for 22.8% of the market share. In addition, the segment is projected to report a CAGR of 15.8% during the assessment period. The web content management solution allows addressing the process of creating, reviewing, approving, and publishing web-based content. Web content is a significant sphere of intranet and internet content. The content that goes online needs effective management.

By service, the support & maintenance services segment to post highest CAGR 

The support & maintenance services segment had a market share of 36.2% in 2017, with a valuation of USD 11.15 billion. The segment is projected to have a CAGR of 16.5% during the forecast period. Businesses are subscribing to support and maintenance services to maximize operational capacity. The segment is expected to stay highly attractive over the next few years.

The on-premise deployment segment to exhibit the highest CAGR

The on-premise deployment segment was estimated at USD 16.16 billion in 2017 and is projected to have a high CAGR of 15.4%. However, the segment is likely to see a slowdown in growth in the near future as the preference for cloud deployment rises.

The large enterprise segment to lead the global market

The large enterprise segment accounted for 57.4% in 2017, with a market value of USD 17.68 billion. The segment is expected to see an incredible increase during the evaluation period. ECM finds numerous applications in large public and private organizations. The ECM solutions are used to manage the large amount of data and information that these organizations generate on a daily basis.

The BFSI segment to lead the global market with a CAGR of 16%

In 2017, the BFSI segment accounted for 19.7% of revenue, with a value of USD 6.06 billion. The segment is likely to rise at a CAGR of 16% over the projection period. Increased digitization and adoption of emerging technologies in the BFSI sector have generated significant business opportunities. For the BFSI market, enterprise content management is an integrated platform that drives efficiency.

Regional Analysis

North America to Dominate the global market

North America is set to be the largest revenue-generating region in the global enterprise content management industry, with the US contributing a strong market share, followed by Canada. Both countries have invested extensively in research and development (R&D) activities, leading to the growth of new technologies. In addition, the area has been extremely responsive to the adoption of the latest technological developments like integration technologies with cloud and mobile technologies with ECM solutions. Increasing internet use and mobile penetration have raised the generation of digital documents, and North America is at the front in deploying ECM mobile apps that are efficient in digital document transfer and collaboration between geographically diverse employees or locations. North America is home to numerous ECM vendors such as Microsoft, IBM, OpenText, Oracle, Xerox, Veeva, M-Files, and niche players in the market like Ascend, Laserfiche, Alfresco, Hyland Software, and Nuxeo. In particular, small and medium-sized enterprises and large enterprises consider ECM solutions, in particular cloud-based ECM deployment, to enhance their B2B approaches and ensure continuity in enterprise content while enhancing efficiency in various business process workflows.

Competitive landscape 

The enterprise content management market is approaching its maturity phase, and therefore market players must make technological innovation and R&D a focus area for long-term sustainability. Intense competition in the market helps players to develop their products and services. Many companies are engaged in partnerships and collaboration to broaden their business and improve their market position.

Key Players

  • IBM Corporation

  • Microsoft Corporation

  • Open Text Corp.

  • Oracle Corporation

  • M-Files Inc.

  • Box Inc.

  • Adobe Inc.

  • Fajtisu Ltd.

  • Hyland Software Inc.

  • Laserfiche

Recent Developments 

In March 2020, IBM launched IBM Automation Mobile Capture, an easy-to-use mobile app that captures documents and images using on-device Optical Character Recognition (OCR) and machine learning. Automation Mobile Capture is included in IBM Datacap V9.1.6, IBM FileNet Content Manager V5.5.4, and operates with IBM Content Navigator V3.0.6.

In February 2020, Oracle introduced five cloud regions in Saudi Arabia, Australia, Japan, Canada, and the Netherlands. This expansion has made Oracle's Generation 2 Cloud to be available in 21 independent locations.

Report Overview 

This study discusses key drivers, restraints, and risks in the global ECM market as well as regional and segments revenue forecasts and assessments. The base year is 2018; the forecast period is 2018 to 2023.

Segmentation Table

By solution

  • Web Content Management

  • Mobile Content Management

  • Documentation Management

  • Records Management

  • Content Workflow Management

By service

  • Integration Service

  • Support and Maintenance

  • Training Service.

By deployment

  • Cloud

  • On-Premise.

By organization size

  • SMEs

  • Large Enterprises

By vertical

  • BFSI

  • Healthcare

  • Retail

  • IT & Telecommunication

  • Energy & Utilities

  • Transportation & Logistics

Frequently Asked Questions (FAQ) :

The segments of the market based on solution covers web content management, documentation management, records management, mobile content management, content workflow management and others.

The market will be generating revenues worth USD 76.84 Bn by 2023.

North America will hold the leading position and will be reflecting a CAGR of 16.5% during the review period.

The content management segment is assessed to expand at 15.8% during the evaluation period.

The support & maintenance services segment was valued at USD 11.15 Bn in 2017 and is anticipated to thrive at a CAGR of 16.5%.