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    Digitalization in BPO Market Trends

    ID: MRFR/ICT/10355-CR
    128 Pages
    Aarti Dhapte
    June 2023

    Digitalization in BPO Market Research Report Information By Technology (Business Process Automation, Robotic Process Automation, Artificial Intelligence, Speech to Text, Big Data & Business Analytics, and Others), Component (Software, and Service), Deployment (Cloud and On-Premise), Organization Size (SMEs and Large Enterprises), Industry Vertical (BFSI, IT & Telecom, Retail, E-Commerce...

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    Digitalization in BPO Market Infographic

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    Market Trends

    Key Emerging Trends in the Digitalization in BPO Market

    In recent years, the Business Process Outsourcing (BPO) market has witnessed a significant transformation driven by the digitalization wave. This shift has revolutionized the way businesses operate, manage their processes, and interact with customers. One of the prominent market trends in digitalization within the BPO sector is the adoption of advanced technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA), and data analytics. These technologies streamline repetitive tasks, enhance efficiency, and enable BPO companies to offer more sophisticated services to their clients.

    AI has emerged as a game-changer in the BPO industry, empowering companies to automate routine tasks like data entry, customer support, and document processing. By leveraging AI-powered chatbots and virtual assistants, BPO firms can deliver round-the-clock customer service while reducing operational costs. Moreover, AI algorithms analyze large datasets to extract valuable insights, enabling businesses to make data-driven decisions and improve their processes continuously.

    Alongside AI, RPA has gained traction in the BPO market due to its ability to automate manual, rule-based tasks across various business functions. BPO providers deploy software robots to handle repetitive tasks such as invoice processing, order fulfillment, and HR administration with speed and accuracy. This not only boosts operational efficiency but also allows employees to focus on higher-value activities that require human expertise, thus enhancing overall productivity.

    Furthermore, data analytics has become integral to digitalization in the BPO sector. By harnessing the power of big data and predictive analytics, BPO companies can uncover valuable insights into customer behavior, market trends, and operational performance. This enables them to offer personalized services, anticipate customer needs, and optimize business processes for better outcomes. Additionally, data analytics helps BPO firms to mitigate risks, identify opportunities for growth, and stay ahead of the competition in a rapidly evolving market landscape.

    Another notable market trend is the rise of cloud computing in BPO operations. Cloud-based solutions offer scalability, flexibility, and cost-effectiveness, making them an ideal choice for BPO providers looking to modernize their infrastructure and delivery models. Cloud platforms enable seamless collaboration, data sharing, and remote access to resources, facilitating the integration of distributed teams and improving service delivery across geographies. Moreover, cloud technology empowers BPO companies to adapt quickly to changing client requirements and scale their operations to meet growing demand.

    In addition to technology-driven trends, there is a growing emphasis on customer experience (CX) in the digitalization of BPO services. With consumers becoming more discerning and demanding, BPO providers are prioritizing CX enhancements to differentiate themselves in the market. This involves deploying omnichannel communication tools, implementing personalized engagement strategies, and leveraging sentiment analysis to understand and address customer feedback effectively. By focusing on CX, BPO firms can build long-lasting relationships with clients, drive customer loyalty, and sustain competitive advantage in the digital era.

    Moreover, the COVID-19 pandemic has accelerated digital transformation in the BPO market, prompting companies to embrace remote work models, digital collaboration tools, and virtual service delivery channels. This shift towards remote operations has reshaped the way BPO services are delivered, with an increased reliance on cloud-based solutions, cybersecurity measures, and virtual workforce management systems. As businesses adapt to the new normal, digitalization will continue to be a driving force in shaping the future of the BPO industry, enabling companies to innovate, optimize processes, and deliver value-added services in a dynamic business environment."

    Market Summary

    As per Market Research Future Analysis, the Digitalization in BPO Market is set to experience significant growth, expanding from USD 48,147.69 million in 2025 to USD 174161.79 million by 2035, with a CAGR of 13.72% during the forecast period. The market was valued at USD 42338.72 billion in 2024, driven by the benefits of digital technologies and heightened competition within the BPO sector. Key technologies such as big data analytics, AI, and RPA are reshaping the industry, enhancing operational efficiency and customer experience.

    Key Market Trends & Highlights

    The Digitalization in BPO Market is characterized by several key trends.

    • Market Size in 2024: USD 42338.72 million
    • Market Size in 2024: USD 42338.72 million
    • CAGR during 2025-2034: 13.72%
    • Leading Technology Segment in 2021: Big Data & Business Analytics with 78.67% market share

    Market Size & Forecast

    2024 Market Size USD 42338.72 billion
    2035 Market Size USD 174161.79 million
    CAGR 13.72%
    Largest Regional Market Share in 2021 North America (54.16%)

    Major Players

    Key companies include UiPath, Blue Prism, Automation Anywhere, Kore.ai, Pegasystems, Kofax, and Hexaware Technologies.

    Market Trends

    Benefits offered by digital technologies to the BPO industry

    However, the increasing availability of low-cost communication platforms, availability of high-speed internet connectivity, and integration of advanced technologies such as IoT, AI, Blockchain, and machine learning have enabled BPO providers to boost their demand in the industry while reducing the risk, increasing accuracy & transparency, enhancing quality, minimize cost, others. For instance, the implementation of robotic process automation (RPA) offers benefits such as improving operations, increasing productivity, and boosting organizational growth. Moreover, the integration of AI-based technologies in the call center environment to automate their processes, including payment transactions and live chatbots.

    Furthermore, machine learning technology has proven to be beneficial in tasks such as recognizing security breaches in the clients’ digital infrastructure. Thus, the wide range of benefits offered by digital technologies to the BPO industry is expected to drive the growth of the global digitalization in business process outsourcing (BPO) market during the forecast period.

    The ongoing digital transformation within the BPO sector appears to be reshaping operational efficiencies and enhancing customer engagement strategies, suggesting a pivotal shift towards technology-driven solutions.

    U.S. Department of Commerce

    Digitalization in BPO Market Market Drivers

    Rising Demand for Automation

    The Global Digitalization in BPO Market Industry experiences a notable surge in demand for automation solutions. Businesses increasingly seek to enhance operational efficiency and reduce costs, leading to the adoption of robotic process automation and artificial intelligence. This trend is evidenced by the projected market value of 42.3 USD Billion in 2024, indicating a robust interest in automated solutions. Companies are leveraging these technologies to streamline processes, minimize human error, and improve service delivery. As automation becomes integral to business strategies, the Global Digitalization in BPO Market Industry is poised for substantial growth.

    Market Segment Insights

    Digitalization in BPOs Market Segment Insights

    Digitalization in BPOs Market Segment Insights

    Digitalization in BPOs Technology Insights

    Digitalization in BPOs Technology Insights

    The Digitalization in BPOs market segmentation, based on technology, includes business process automation, robotic process automation, artificial intelligence (AI), speech to text, big data & business analytics, and others. Big data & business analytics was the leading segment with 78.67%  market share in 2021. Among the BPO’s, big data and analytics are the major technologies being used to automate business processes. More BPO companies rely upon big data analytics technology to make business more productive and offer a better customer experience. BPO businesses can highly profit from big data analytics because of the volume of data they gather.

    By analyzing current data, BPO businesses can generate strategic insights for their clients and build better customer relationships. The rise of disruptive technologies has completely reshaped BPO-customer relationships now. The major application of big data & analytics technology is more prevalent in call centers.

    Digitalization in BPOs Component Insights

    Digitalization in BPOs Component Insights

    By Component the market is divided into Software, and Service. According to component type, the software segment led the overall market in the Digitalization in BPO industry in 2022 with 78.55% , and it is expected to continue to lead during the forecast period. Digitalization across the BPO is growing exponentially from the last few years to increase the speed of processes and reduce errors. Several advanced technology solutions are being deployed to increase the efficiency of the BPO operations.

    The technology solutions such as business process automation (BPA), robotic process automation (BPA), artificial intelligence (AI), speed-to-text software, and big data & analytics, among others. Furthermore, BPO automation/digitalization software can be deployed on the cloud or on-premises as per the business needs.

    Digitalization in BPOs Deployment Insights

    Digitalization in BPOs Deployment Insights

    The Digitalization in BPO market research segmentation, by deployment, the market is segmented into , Cloud and On-Premise. The On-premises market held a major share of the market in 2021 with market share of 64.51%. On-premises software is installed and runs on computers on the business premises using the software, rather than at a remote facility such as a cloud. The on-premise software also offers major security as compared to cloud-based software solutions. However, the disadvantage of on-premise environments is that costs associated with maintaining and managing all the solutions entails can run exponentially higher than in a cloud environment.

    An on-premise setup requires in-house server hardware, software licenses, integration capabilities, and IT employees on hand to support and manage potential issues that may get up.

    FIGURE 2: DIGITALIZATION IN BPOS MARKET, BY DEPLOYMENT, 2022 VS 2032 (USD MILLION)

    Source: Secondary Research, Primary Research, Market Research Future Database, and Analyst Review

    Digitalization in BPOs Organization Size Insights

    Digitalization in BPOs Organization Size Insights

    Based on Organization Size, the Digitalization in BPO Market has been segmented into SMEs and Large Enterprises. Large Enterprises segments dominate the market. Large enterprises are those that have 1000 employees and/or over USD 1 billion annual revenue. Large enterprises have many moving pieces that must be attended to. The adoption of automation/digitalization software solutions across large enterprises is significantly high as compared to SMEs. This can be mainly attributed to the high implementation cost of the BPO automation/ digitalization software solution. Several BPO companies are partnering with automation providers to automate their business operations.

    Digitalization in BPOs Vertical Insights

    Digitalization in BPOs Vertical Insights

    Based on Vertical, the Digitalization in BPO Market has been segmented into BFSI, IT & Telecommunications, retail and consumer goods, & e-commerce, manufacturing, healthcare and life sciences, media & entertainment, travel & logistics, energy & utilities, hospitality, and others. BFSI segments dominate the market with share of 22.84%. BFSI sector is one of the largest sectors in the globe. The sector has experienced tremendous growth in transactions and accounting processes in recent years, and therefore, the sector has become the largest customer for the BPO sector.

    The BPO sector is implementing advanced technologies to cater to the business processes of the BFSI sector more efficiently and securely. BPA, RPA, AI, and big data & analytics are the technologies that the BPO companies utilize to accomplish the repetitive tasks of the BFSI sector more accurately. These technologies are being deployed by BPO companies to digitize the finance & accounting, back office, human resources & training, procurement, and marketing processes. In addition, the customers' expectations have grown significantly, and therefore, these technologies are assisting the BFSI sector to offer improved customer experience with lower costs.

    Get more detailed insights about Digitalization in BPO Market Research Report—Global Forecast till 2034

    Regional Insights

    By Region, the study segments the market into North America, Europe, Asia-Pacific, Middle East & Africa, and South America. North America accounted for the largest share of revenue in 2021 with share of 54.16%. North America is the largest revenue contributor to the digitalization in the business process outsourcing (BPO) market as the increasing demand for advanced technologies and increasing focus of organizations on improving business agility is high in the region. In North America, the high penetration of this digitization technology can be attributed to universal standards accepted worldwide.

    It is expected that the Europe region will exhibit the fastest CAGR during the forecast period. The regional market is segmented into the UK, Germany, France, and the rest of Europe. The European digitalization in the business process outsourcing (BPO) market is expected to grow due to the adoption of BPO software by midsize companies.

    Further, the countries considered in the scope of the Digitalization in BPOs market are the US, Canada, Mexico, UK, Germany, France, Italy, Spain, Switzerland, Austria, Belgium, Denmark, Finland, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Sweden, Romania, Ireland, China, Japan, Singapore, Malaysia, Indonesia, Philippines, South Korea, Hong Kong, Macau, Singapore, Brunei, India, Australia & New Zealand, South Africa, Egypt, Nigeria, Saudi Arabia, Qatar, United Arab Emirates, Bahrain, Kuwait, and Oman, Brazil, Argentina, Chile, and others.

    FIGURE 3: DIGITALIZATION IN BPOS MARKET SHARE BY REGION 2022 (% Share)

    DIGITALIZATION IN BPOS MARKET SHARE BY REGION 2022 (% Share)

    Key Players and Competitive Insights

    Major market players are spending a lot of money on R&D to increase their product lines, which will help the Digitalization in BPOs market grow even more. Market participants are also taking a range of strategic initiatives to grow their worldwide footprint, including new product launches, contractual agreements, mergers and acquisitions, increased investments, and collaboration with other organizations. Competitors in the Digitalization in BPOs industry must offer cost-effective items to expand and survive in an increasingly competitive and rising market environment.

    Key Companies in the Digitalization in BPO Market market include

    Industry Developments

    June 2021 L&T acquired Cuelogic Technologies, a Pune, India-based digital engineering and outsourced product development organization. This is expected to boost the former’s cloud-based web & mobile applications, modernization, and digital engineering capabilities.

    July 2021 Capgemini announced the acquisition of Empired, an Australia-based cloud transformation and digital services provider in Australia & New Zealand. This strategic initiative is expected to strengthen Capgemini’s capabilities in the cloud and data in the region.

    May 2021 L&T joined its workforce with Aspen Technology, Inc., a leading global provider of asset optimization software, to provide AspenTech solutions through the former’s managed cloud services to accelerate the digital transformation of their client organizations.

      • Intended Audience
      • Semi-Conductor Industry
      • Robotics Industry
      • Healthcare Industry
      • Technology Investors
      • Regulatory Industries
      • Government Bodies

    Future Outlook

    Digitalization in BPO Market Future Outlook

    The Global Digitalization in BPO Market is projected to grow at 13.72% CAGR from 2025 to 2035, driven by advancements in AI, automation, and data analytics.

    New opportunities lie in:

    • Invest in AI-driven customer service solutions to enhance efficiency and customer satisfaction.
    • Develop tailored digital transformation strategies for niche industries to capture specific market segments.
    • Leverage cloud technologies to offer scalable BPO services, reducing operational costs and increasing flexibility.

    By 2035, the market is expected to reach unprecedented levels of innovation and efficiency, solidifying its critical role in global business operations.

    Market Segmentation

    Digitalization in BPOs Regional Outlook

    North America
    • US
    • Canada
    • Mexico

    Digitalization in BPOs Vertical Outlook

    • BFSI
    • IT & Telecommunications
    • Retail and Consumer Goods
    • & E-Commerce
    • Manufacturing
    • Healthcare and Life Sciences
    • Media & Entertainment
    • Travel & Logistics
    • Energy & Utilities
    • Hospitality
    • Others

    Digitalization in BPOs Component Outlook

    • Software
    • Service

    Digitalization in BPOs Deployment Outlook

    • Cloud
    • On-Premise

    Digitalization in BPOs Technology Outlook

    • Business Process Automation
    • Robotic Process Automation
    • Artificial Intelligence (AI)
    • Speech to Text
    • Big Data & Business Analytics
    • Others

    Digitalization in BPOs Organization Size Outlook

    • SMEs
    • Large Enterprises

    Report Scope

    Report Attribute/Metric Details
    Market Size 2024 42338.72 (USD Million)
    Market Size 2025 48147.69 (USD Million)
    Market Size 2035 174161.79 (USD Million)
    Compound Annual Growth Rate (CAGR) 13.72% (2025 - 2035)
    Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    Base Year 2024
    Market Forecast Period 2025 - 2035
    Historical Data 2019 - 2023
    Market Forecast Units USD Million
    Segments Covered Technology, Component, Deployment, Organization Size, Industry Vertical, and Region
    Geographies Covered North America, Europe, Asia Pacific, Middle East & Africa, and South America
    Countries Covered The U.S, Canada, Mexico, Germany, France, UK, China, Japan, India, Australia, South Korea, UAE, and Brazil
    Key Companies Profiled UiPath’s, Blue Prism, Automation Anywhere, Inc., kore ai, Pegasystems Inc., Quale Infotech, Kofax Inc., Prolitus, Q3 Technologies, Inc., AutomationEdge, Hexaware Technologies Limited., Debabit, NextProcess, LP, Nividous, LivePerson, Inc., NTT data
    Key Market Opportunities ·       Increasing Demand From SMEs·       Emerging Economies Are Expected To Open Lucrative Opportunities
    Key Market Dynamics ·       Benefits Offered By Digital Technologies To The BPO Industry·       High Competition Across The Bpo Industry Driving The Need For Automation

    Market Highlights

    Author

    Aarti Dhapte
    Team Lead - Research

    She holds an experience of about 6+ years in market research and business consulting, working under the spectrum of information communication technology, telecommunications and semiconductor domains. aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

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    FAQs

    How much is the Digitalization in BPO market?

    USD 42338.72 Million in 2024.

    What is the market size for 2032, for the Digitalization in BPO Market?

    USD 117,953.2 Million in 2032

    What is the growth rate of the Digitalization in BPO market?

    13.7%

    Which region held the largest market share in the Digitalization in BPO market?

    North America

    Who are the prominent players in the Digitalization in BPO market?

    UiPath’s, Blue Prism, Automation Anywhere, Inc., kore ai, Pegasystems Inc., Quale Infotech, Kofax Inc., Prolitus, Q3 technologies, Inc., AutomationEdge , Hexaware Technologies Limited., debabit, NextProcess, LP,Nividous, LivePerson, Inc., NTT data, and other.

    1. EXECUTIVE SUMMARY
      1. Market Attractiveness
        1. Global Digitalization in BPO Market, by Technology
      2. Analysis
      3. 1.1.2.
    2. Global Digitalization in BPO Market, by Component
    3. Global Digitalization
    4. in BPO Market, by Deployment
      1. Organization Size
    5. Global Digitalization in BPO Market, by
    6. Global Digitalization in BPO Market, by Vertical
    7. Global Digitalization in BPO Market, by Region
    8. MARKET INTRODUCTION
      1. Definition
      2. Scope of the Study
      3. Market Structure
      4. 2.4.
      5. Key Buying Criteria
      6. Macro Factor Indicator Analysis
    9. RESEARCH METHODOLOGY
      1. Research Process
      2. Primary Research
      3. Secondary Research
      4. Market Size Estimation
      5. Forecast Model
      6. List of Assumptions
    10. MARKET DYNAMICS
      1. Drivers
        1. Benefits Offered By Digital Technologies
        2. High Competition Across The BPO Industry Driving
        3. Drivers Impact Analysis
      2. To The BPO Industry
      3. The Need For Automation
      4. Restraint
        1. Process Optimization By Enterprises To Streamline Operations
        2. Restraint Impact Analysis
      5. 4.2.2.
      6. Rising Unemployment
      7. Opportunity
        1. Increasing Demand From SMEs
        2. Emerging Economies Are Expected
      8. To Open Lucrative Opportunities
      9. Impact Of Covid-19
        1. Impact
        2. Impact On End-Use Verticals
        3. Impact On
      10. On The BPO Sector
      11. It Expenditure
    11. MARKET FACTOR ANALYSIS
      1. Value Chain Analysis/Supply
      2. Chain Analysis
      3. Porter’s Five Forces Model
      4. Bargaining Power
      5. of Suppliers
      6. Bargaining Power of Buyers
      7. Threat of New Entrants
      8. Threat of Substitutes
      9. Intensity of Rivalry
    12. GLOBAL DIGITALIZATION
    13. IN BPO MARKET, BY TECHNOLOGY
      1. Introduction
      2. Business Process Automation
      3. Robotic Process Automation
      4. Artificial Intelligence (AI)
      5. 6.5.
      6. Speech to Text
      7. Big Data & Business Analytics
      8. Others
      9. 7.
    14. GLOBAL DIGITALIZATION IN BPO MARKET, BY COMPONENT
      1. Introduction
      2. 7.2.
      3. Software
      4. Services
    15. GLOBAL DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT
      1. Introduction
      2. Cloud
      3. On-Premise
    16. GLOBAL DIGITALIZATION
    17. IN BPO MARKET, BY ORGANIZATION SIZE
      1. Introduction
      2. SMEs
      3. 9.3.
      4. Large Enterprises
    18. GLOBAL DIGITALIZATION IN BPO MARKET, BY VERTICAL
      1. 10.1.
      2. Introduction
      3. BFSI
      4. IT & Telecommunications
      5. Retail
      6. and Consumer Goods
      7. & E-Commerce
      8. Manufacturing
      9. 10.7.
      10. Healthcare and Life Sciences
      11. Media & Entertainment
      12. Travel
      13. & Logistics
      14. Energy & Utilities
      15. Hospitality
      16. 10.12.
      17. Others
    19. GLOBAL DIGITALIZATION IN BPO MARKET SIZE ESTIMATION & FORECAST,
      1. BY REGION
      2. Introduction
      3. North America
        1. Market
        2. Market Estimates &
        3. Market Estimates & Forecast,
        4. Market Estimates & Forecast, by Deployment,
        5. Market Estimates & Forecast, by Organization Size, 2018-2032
        6. Market Estimates & Forecast, by Vertical, 2018-2032
        7. US
      4. Estimates & Forecast, by Country, 2018-2032
      5. Forecast, by Technology, 2018-2032
      6. by Component, 2018-2032
      7. 11.2.7.2.
    20. Market Estimates & Forecast, by Component, 2018-2032
      1. & Forecast, by Deployment, 2018-2032
      2. by Organization Size, 2018-2032
      3. by Vertical, 2018-2032
      4. Forecast, by Technology, 2018-2032
      5. by Component, 2018-2032
      6. 11.2.9.4.
    21. Market Estimates
    22. Market Estimates & Forecast,
    23. Market Estimates & Forecast,
    24. Canada
    25. Market Estimates &
    26. Market Estimates & Forecast,
    27. Market Estimates & Forecast, by Deployment,
    28. Market Estimates & Forecast, by Organization Size,
    29. Market Estimates & Forecast, by Vertical, 2018-2032
    30. Mexico
    31. Market Estimates & Forecast, by Technology,
    32. Market Estimates & Forecast, by Component, 2018-2032
    33. Market Estimates & Forecast, by Deployment, 2018-2032
    34. Market Estimates & Forecast, by Organization Size, 2018-2032
      1. 11.2.9.5.
    35. Market Estimates & Forecast, by Vertical, 2018-2032
      1. Europe
      2. 11.3.1.
    36. Market Estimates & Forecast, by Technology, 2018-2032
      1. & Forecast, by Component, 2018-2032
      2. by Deployment, 2018-2032
      3. Size, 2018-2032
      4. 11.3.6.3.
    37. Market Estimates
    38. Market Estimates & Forecast,
    39. Market Estimates & Forecast, by Organization
    40. Market Estimates & Forecast, by Vertical, 2018-2032
    41. UK
    42. Market Estimates & Forecast, by Technology, 2018-2032
    43. Market Estimates & Forecast, by Component, 2018-2032
    44. Market Estimates & Forecast, by Deployment, 2018-2032
      1. Estimates & Forecast, by Organization Size, 2018-2032
      2. Estimates & Forecast, by Vertical, 2018-2032
      3. 11.3.7.1.
    45. Market
    46. Market
    47. Germany
    48. Market Estimates & Forecast, by Technology, 2018-2032
      1. Estimates & Forecast, by Component, 2018-2032
      2. & Forecast, by Deployment, 2018-2032
      3. by Organization Size, 2018-2032
      4. by Vertical, 2018-2032
      5. Forecast, by Technology, 2018-2032
      6. by Component, 2018-2032
      7. 11.3.9.4.
    49. Market
    50. Market Estimates
    51. Market Estimates & Forecast,
    52. Market Estimates & Forecast,
    53. France
    54. Market Estimates &
    55. Market Estimates & Forecast,
    56. Market Estimates & Forecast, by Deployment,
    57. Market Estimates & Forecast, by Organization Size,
    58. Market Estimates & Forecast, by Vertical, 2018-2032
    59. Rest of Europe
    60. Market Estimates & Forecast, by Technology,
    61. Market Estimates & Forecast, by Component, 2018-2032
    62. Market Estimates & Forecast, by Deployment, 2018-2032
    63. Market Estimates & Forecast, by Organization Size, 2018-2032
      1. 11.3.9.5.
    64. Market Estimates & Forecast, by Vertical, 2018-2032
      1. Asia-Pacific
        1. Market Estimates & Forecast, by Technology, 2018-2032
      2. 11.4.2.
    65. Market Estimates & Forecast, by Component, 2018-2032
      1. & Forecast, by Deployment, 2018-2032
      2. by Organization Size, 2018-2032
      3. Vertical, 2018-2032
      4. by Technology, 2018-2032
      5. 11.4.7.
      6. Japan
      7. 11.4.7.3.
    66. Market Estimates
    67. Market Estimates & Forecast,
    68. Market Estimates & Forecast, by
    69. China
    70. Market Estimates & Forecast,
    71. Market Estimates & Forecast, by Component,
    72. Market Estimates & Forecast, by Deployment, 2018-2032
    73. Market Estimates & Forecast, by Organization Size, 2018-2032
    74. Market Estimates & Forecast, by Vertical, 2018-2032
    75. Market Estimates & Forecast, by Technology, 2018-2032
    76. Market Estimates & Forecast, by Component, 2018-2032
    77. Market Estimates & Forecast, by Deployment, 2018-2032
      1. Estimates & Forecast, by Organization Size, 2018-2032
      2. Estimates & Forecast, by Vertical, 2018-2032
      3. 11.4.8.1.
    78. Market
    79. Market
    80. India
    81. Market Estimates & Forecast, by Technology, 2018-2032
      1. Estimates & Forecast, by Component, 2018-2032
      2. & Forecast, by Deployment, 2018-2032
      3. by Organization Size, 2018-2032
      4. by Vertical, 2018-2032
      5. & Forecast, by Technology, 2018-2032
      6. by Component, 2018-2032
      7. Technology, 2018-2032
      8. 11.5.5.
    82. Market
    83. Market Estimates
    84. Market Estimates & Forecast,
    85. Market Estimates & Forecast,
    86. Rest of Asia-Pacific
    87. Market Estimates
    88. Market Estimates & Forecast,
    89. Market Estimates & Forecast, by Deployment,
    90. Market Estimates & Forecast, by Organization Size,
    91. Market Estimates & Forecast, by Vertical, 2018-2032
      1. Middle East & Africa
        1. Market Estimates & Forecast, by
        2. Market Estimates & Forecast, by Component,
        3. Market Estimates & Forecast, by Deployment, 2018-2032
        4. Market Estimates & Forecast, by Organization Size, 2018-2032
    92. Market Estimates & Forecast, by Vertical, 2018-2032
      1. South America
        1. Market Estimates & Forecast, by Technology, 2018-2032
      2. 11.6.2.
    93. Market Estimates & Forecast, by Component, 2018-2032
      1. & Forecast, by Deployment, 2018-2032
      2. by Organization Size, 2018-2032
      3. Vertical, 2018-2032
    94. Market Estimates
    95. Market Estimates & Forecast,
    96. Market Estimates & Forecast, by
    97. COMPETITIVE LANDSCAPE
      1. Introduction
      2. 12.2.
      3. Key Developments & Growth Strategies
      4. Competitor Benchmarking
      5. 12.4.
      6. Vendor Share Analysis, 2022(% Share)
    98. COMPANY PROFILES
      1. UiPath’s
      2. Blue Prism
      3. Automation Anywhere, Inc.
      4. kore ai
      5. Pegasystems Inc.
      6. Quale Infotech
      7. Kofax Inc.
      8. 13.8.
      9. Prolitus
      10. Q3 technologies, Inc.
      11. AutomationEdge
      12. 13.11.
      13. Hexaware Technologies Limited.
      14. debabit
      15. NextProcess, LP
      16. Nividous
      17. LivePerson, Inc.
      18. NTT data
        1. Financial Overview
        2. Solution/Services
        3. Key Developments
        4. SWOT Analysis
      19. 13.16.1.
      20. Company Overview
      21. Offered
      22. 13.16.6.
      23. Key Strategies
      24.  
    99. LIST OF TABLES
    100. MARKET SYNOPSIS
      1. 21
    101. GLOBAL DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD
      1. MILLION) 47
    102. GLOBAL DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032
      1. (USD MILLION) 51
    103. GLOBAL DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT,
    104. GLOBAL DIGITALIZATION IN BPO MARKET, BY
      1. ORGANIZATION SIZE, 2018-2032 (USD MILLION) 55
    105. GLOBAL DIGITALIZATION
    106. IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 57
    107. GLOBAL DIGITALIZATION
    108. IN BPO MARKET, BY REGION, 2018-2032 (USD MILLION) 61
    109. NORTH AMERICA
    110. DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2018-2032 (USD MILLION) 62
      1. TABLE
    111. NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION)
      1. 63
    112. NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032
      1. (USD MILLION) 64
    113. NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT,
    114. NORTH AMERICA DIGITALIZATION IN BPO MARKET,
      1. BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 66
    115. NORTH AMERICA DIGITALIZATION
    116. IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 68
    117. US DIGITALIZATION
    118. IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 69
    119. US DIGITALIZATION
    120. IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 69
    121. US DIGITALIZATION
    122. IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 70
    123. US DIGITALIZATION
    124. IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 70
    125. US
    126. DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 71
      1. TABLE
    127. CANADA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 72
    128. CANADA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION)
      1. 72
    129. CANADA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD
      1. MILLION) 73
    130. CANADA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE,
    131. CANADA DIGITALIZATION IN BPO MARKET, BY
      1. VERTICAL, 2018-2032 (USD MILLION) 74
    132. MEXICO DIGITALIZATION IN BPO
    133. MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 75
    134. MEXICO DIGITALIZATION
    135. IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 75
    136. MEXICO DIGITALIZATION
    137. IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 76
    138. MEXICO DIGITALIZATION
    139. IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 76
    140. MEXICO
    141. DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 77
      1. TABLE
    142. EUROPE DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2018-2032 (USD MILLION) 79
    143. EUROPE DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION)
      1. 80
    144. EUROPE DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD
      1. MILLION) 81
    145. EUROPE DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032
      1. (USD MILLION) 82
    146. EUROPE DIGITALIZATION IN BPO MARKET, BY ORGANIZATION
      1. SIZE, 2018-2032 (USD MILLION) 83
    147. EUROPE DIGITALIZATION IN BPO MARKET,
      1. BY VERTICAL, 2018-2032 (USD MILLION) 84
    148. UK DIGITALIZATION IN BPO MARKET,
      1. BY TECHNOLOGY, 2018-2032 (USD MILLION) 85
    149. UK DIGITALIZATION IN BPO
    150. MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 85
    151. UK DIGITALIZATION
    152. IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 86
    153. UK DIGITALIZATION
    154. IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 86
    155. UK
    156. DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 87
      1. TABLE
    157. GERMANY DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION)
      1. 88
    158. GERMANY DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD
      1. MILLION) 88
    159. GERMANY DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032
      1. (USD MILLION) 89
    160. GERMANY DIGITALIZATION IN BPO MARKET, BY ORGANIZATION
      1. SIZE, 2018-2032 (USD MILLION) 89
    161. GERMANY DIGITALIZATION IN BPO MARKET,
      1. BY VERTICAL, 2018-2032 (USD MILLION) 90
    162. FRANCE DIGITALIZATION IN BPO
    163. MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 91
    164. FRANCE DIGITALIZATION
    165. IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 91
    166. FRANCE DIGITALIZATION
    167. IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 92
    168. FRANCE DIGITALIZATION
    169. IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 92
    170. FRANCE
    171. DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 93
      1. TABLE
    172. REST OF EUROPE DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION)
      1. 94
    173. REST OF EUROPE DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032
      1. (USD MILLION) 94
    174. REST OF EUROPE DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT,
    175. REST OF EUROPE DIGITALIZATION IN BPO MARKET,
      1. BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 95
    176. REST OF EUROPE DIGITALIZATION
    177. IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 96
    178. ASIA-PACIFIC
    179. DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2018-2032 (USD MILLION) 98
      1. TABLE
    180. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION)
      1. 99
    181. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032
      1. (USD MILLION) 100
    182. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT,
    183. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET,
      1. BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 102
    184. ASIA-PACIFIC DIGITALIZATION
    185. IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 103
    186. CHINA DIGITALIZATION
    187. IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 104
    188. CHINA DIGITALIZATION
    189. IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 104
    190. CHINA DIGITALIZATION
    191. IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 105
    192. CHINA DIGITALIZATION
    193. IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 105
    194. CHINA
    195. DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 106
      1. TABLE
    196. JAPAN DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 107
    197. JAPAN DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION)
      1. 107
    198. JAPAN DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD
      1. MILLION) 108
    199. JAPAN DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE,
    200. JAPAN DIGITALIZATION IN BPO MARKET, BY
      1. VERTICAL, 2018-2032 (USD MILLION) 109
    201. INDIA DIGITALIZATION IN BPO
    202. MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 110
    203. INDIA DIGITALIZATION
    204. IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 111
    205. INDIA DIGITALIZATION
    206. IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 111
    207. INDIA DIGITALIZATION
    208. IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 111
    209. INDIA
    210. DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 112
      1. TABLE
    211. REST OF ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD
      1. MILLION) 113
    212. REST OF ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY
      1. COMPONENT, 2018-2032 (USD MILLION) 113
    213. REST OF ASIA-PACIFIC DIGITALIZATION
    214. IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 114
    215. REST OF
    216. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD
      1. MILLION) 114
    217. REST OF ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY
      1. VERTICAL, 2018-2032 (USD MILLION) 115
    218. SOUTH AMERICA DIGITALIZATION
    219. IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 116
    220. SOUTH AMERICA
    221. DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 117
      1. TABLE
    222. SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION)
      1. 118
    223. SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE,
    224. SOUTH AMERICA DIGITALIZATION IN BPO MARKET,
      1. BY VERTICAL, 2018-2032 (USD MILLION) 120
    225. MIDDLE EAST & AFRICA
    226. DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 121
      1. TABLE
    227. MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032
      1. (USD MILLION) 122
    228. MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET,
      1. BY DEPLOYMENT, 2018-2032 (USD MILLION) 123
    229. MIDDLE EAST & AFRICA
    230. DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 124
    231. MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032
      1. (USD MILLION) 125
    232. PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS
      1. 129
    233. ACQUISITIONS 131
    234. BUSINESS EXPANSIONS 132
      1. TABLE
    235. PRODUCT LAUNCHES/DEVELOPMENTS 132
    236. ARVATO SYSTEMS: PRODUCTS/SOLUTIONS/SERVICES
      1. OFFERED 133
    237. ARVATO SYSTEMS: KEY DEVELOPMENTS 134
    238. CAPGEMINI:
      1. PRODUCTS/SOLUTIONS/SERVICES OFFERED 136
    239. CAPGEMINI: KEY DEVELOPMENTS
      1. 136
    240. CONDUENT, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED 140
      1. TABLE
    241. CONDUENT, INC.: KEY DEVELOPMENTS 140
    242. CONCENTRIX CORPORATION:
      1. PRODUCTS/SOLUTIONS/SERVICES OFFERED 143
    243. CONCENTRIX CORPORATION: KEY
      1. DEVELOPMENTS 144
    244. GENPACT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 148
    245. GENPACT: KEY DEVELOPMENTS 148
    246. HCL TECHNOLOGIES LIMITED:
      1. PRODUCTS/SOLUTIONS/SERVICES OFFERED 151
    247. HCL TECHNOLOGIES LIMITED:
      1. KEY DEVELOPMENTS 151
    248. INFOSYS LIMITED: PRODUCTS: SOLUTIONS/SERVICES/SOLUTIONS
      1. OFFERED 155
    249. INFOSYS LIMITED: KEY DEVELOPMENTS 155
      1. TABLE 109
      2. TELEPERFORMANCE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 159
    250. TELEPERFORMANCE:
      1. KEY DEVELOPMENTS 159
    251. LARSEN & TOUBRO INFOTECH LIMITED: PRODUCTS/SOLUTIONS/SERVICES
      1. OFFERED 162
    252. LARSEN & TOUBRO INFOTECH LIMITED: KEY DEVELOPMENTS
      1. 162
    253. SYKES ENTERPRISES, INCORPORATED: PRODUCTS/SOLUTIONS/SERVICES
      1. OFFERED 165
    254. SYKES ENTERPRISES, INCORPORATED: KEY DEVELOPMENTS 166
    255. AUTOMATION ANYWHERE, INC.: PRODUCTS OFFERED 167
    256. AUTOMATION
      1. ANYWHERE, INC.: KEY DEVELOPMENTS 167
    257. KOFAX INC: PRODUCTS OFFERED
      1. 169
    258. LIVEPERSON, INC.: PRODUCTS OFFERED 172
    259. BLUE PRISM
      1. LIMITED: PRODUCTS OFFERED 175
    260. EXLSERVICE HOLDINGS, INC.: PRODUCTS
      1. OFFERED 178
    261. HINDUJA GLOBAL SOLUTIONS LTD: PRODUCTS OFFERED 181
    262. NTT DATA CORPORATION: PRODUCTS OFFERED 184
    263. UIPATH: PRODUCTS
      1. OFFERED 186
      2.  
    264. LIST OF FIGURES
    265. MARKET ATTRACTIVENESS
      1. ANALYSIS: GLOBAL DIGITALIZATION IN BPO MARKET 22
    266. GLOBAL DIGITALIZATION
      1. IN BPO MARKET: MARKET STRUCTURE 24
    267. BOTTOM-UP AND TOP-DOWN APPROACHES
      1. 29
    268. MARKET DYNAMIC ANALYSIS OF DIGITALIZATION IN BUSINESS PROCESS OUTSOURCING
      1. (BPO) MARKET 32
    269. VALUE CHAIN ANALYSIS: GLOBAL DIGITALIZATION IN BUSINESS
      1. PROCESS OUTSOURCING (BPO) MARKET 37
    270. PORTER’S FIVE FORCES MODEL:
      1. GLOBAL DIGITALIZATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET 38
      2. FIGURE
    271. NORTH AMERICA: DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE
      1. (%), BY COUNTRY (2022 & 2032) 41
    272. EUROPE: DIGITALIZATION IN BPO
    273. MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY COUNTRY (2022 & 2032) 41
    274. ASIA–PACIFIC: DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) &
    275. MARKET SHARE (%), BY COUNTRY (2022 & 2032) 42
    276. GLOBAL DIGITALIZATION
    277. IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY TECHNOLOGY (2022 &
    278. GLOBAL DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) &
    279. MARKET SHARE (%), BY COMPONENT (2022 & 2032) 43
    280. GLOBAL DIGITALIZATION
    281. IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY DEPLOYMENT (2022 &
    282. GLOBAL DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) &
    283. MARKET SHARE (%), BY ORGANIZATION SIZE (2022 & 2032) 44
    284. GLOBAL
    285. DIGITALIZATION IN BPO MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY VERTICAL
      1. (2022 & 2032) 45
    286. GLOBAL DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY,
    287. GLOBAL DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY,
    288. GLOBAL DIGITALIZATION IN BPO MARKET,
      1. BY COMPONENT, 2022 (% SHARE) 50
    289. GLOBAL DIGITALIZATION IN BPO MARKET,
      1. BY COMPONENT, 2022 VS 2032 (USD MILLION) 50
    290. GLOBAL DIGITALIZATION
    291. IN BPO MARKET, BY DEPLOYMENT, 2022 (% SHARE) 52
    292. GLOBAL DIGITALIZATION
    293. IN BPO MARKET, BY DEPLOYMENT, 2022 VS 2032 (USD MILLION) 52
    294. GLOBAL
    295. DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2022 (% SHARE) 54
      1. FIGURE
    296. GLOBAL DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2022 VS 2032 (USD
      1. MILLION) 54
    297. GLOBAL DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2022
      1. (% SHARE) 56
    298. GLOBAL DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2022
      1. VS 2032 (USD MILLION) 56
    299. GLOBAL DIGITALIZATION IN BPO MARKET, BY
      1. REGION, 2022 (% SHARE) 60
    300. GLOBAL DIGITALIZATION IN BPO MARKET, BY
      1. REGION, 2022 VS 2032 (USD MILLION) 60
    301. NORTH AMERICA DIGITALIZATION
    302. IN BPO MARKET, BY COUNTRY, 2022 (% SHARE) 61
    303. NORTH AMERICA DIGITALIZATION
    304. IN BPO MARKET, BY COUNTRY, 2022 VS 2032 (USD MILLION) 62
    305. NORTH AMERICA
    306. DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 63
      1. FIGURE
    307. NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION)
      1. 64
    308. NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032
      1. (USD MILLION) 65
    309. NORTH AMERICA DIGITALIZATION IN BPO MARKET, BY ORGANIZATION
      1. SIZE, 2018-2032 (USD MILLION) 66
    310. NORTH AMERICA DIGITALIZATION IN
    311. BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 67
    312. EUROPE DIGITALIZATION
    313. IN BPO MARKET, BY COUNTRY, 2022 (% SHARE) 78
    314. EUROPE DIGITALIZATION
    315. IN BPO MARKET, BY COUNTRY, 2022 VS 2032 (USD MILLION) 78
    316. EUROPE DIGITALIZATION
    317. IN BPO MARKET, BY TECHNOLOGY, 2018-2032 (USD MILLION) 80
    318. EUROPE DIGITALIZATION
    319. IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 81
    320. EUROPE DIGITALIZATION
    321. IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 82
    322. EUROPE DIGITALIZATION
    323. IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 83
    324. EUROPE
    325. DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION) 84
      1. FIGURE
    326. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2022 (% SHARE) 97
      1. FIGURE
    327. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY COUNTRY, 2022 VS 2032 (USD MILLION)
      1. 98
    328. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032
      1. (USD MILLION) 99
    329. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY COMPONENT,
    330. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET,
      1. BY DEPLOYMENT, 2018-2032 (USD MILLION) 101
    331. ASIA-PACIFIC DIGITALIZATION
    332. IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 102
      1. FIGURE 47
    333. ASIA-PACIFIC DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION)
      1. 103
    334. SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY TECHNOLOGY, 2018-2032
      1. (USD MILLION) 116
    335. SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY
      1. COMPONENT, 2018-2032 (USD MILLION) 117
    336. SOUTH AMERICA DIGITALIZATION
    337. IN BPO MARKET, BY DEPLOYMENT, 2018-2032 (USD MILLION) 118
    338. SOUTH AMERICA
    339. DIGITALIZATION IN BPO MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 119
    340. SOUTH AMERICA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD
      1. MILLION) 120
    341. MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET,
      1. BY TECHNOLOGY, 2018-2032 (USD MILLION) 121
    342. MIDDLE EAST & AFRICA
    343. DIGITALIZATION IN BPO MARKET, BY COMPONENT, 2018-2032 (USD MILLION) 122
      1. FIGURE
    344. MIDDLE EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY DEPLOYMENT, 2018-2032
      1. (USD MILLION) 123
    345. MIDDLE EAST & AFRICA DIGITALIZATION IN BPO
    346. MARKET, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION) 124
    347. MIDDLE
    348. EAST & AFRICA DIGITALIZATION IN BPO MARKET, BY VERTICAL, 2018-2032 (USD MILLION)
      1. 125
    349. GLOBAL DIGITALIZATION IN BPO MARKET: COMPETITIVE BENCHMARKING
      1. 127
    350. VENDOR SHARE ANALYSIS (2022, % SHARE) 129
    351. CAPGEMINI:
      1. FINANCIAL OVERVIEW SNAPSHOT 135
    352. CAPGEMINI: SWOT ANALYSIS 137
      1. FIGURE
    353. CONDUENT, INC.: FINANCIAL OVERVIEW SNAPSHOT 139
    354. CONDUENT, INC.:
      1. SWOT ANALYSIS 141
    355. CONCENTRIX CORPORATION: FINANCIAL OVERVIEW SNAPSHOT
      1. 143
    356. CONCENTRIX CORPORATION: SWOT ANALYSIS 144
    357. GENPACT:
      1. FINANCIAL OVERVIEW SNAPSHOT 147
    358. GENPACT: SWOT ANALYSIS 149
      1. FIGURE
    359. HCL TECHNOLOGIES LIMITED: FINANCIAL OVERVIEW SNAPSHOT 150
    360. HCL
      1. TECHNOLOGIES LIMITED: SWOT ANALYSIS 152
    361. INFOSYS LIMITED: FINANCIAL
      1. OVERVIEW SNAPSHOT 154
    362. INFOSYS LIMITED: SWOT ANALYSIS 156
      1. FIGURE
    363. TELEPERFORMANCE: FINANCIAL OVERVIEW SNAPSHOT 158
    364. TELEPERFORMANCE:
      1. SWOT ANALYSIS 160
    365. LARSEN & TOUBRO INFOTECH LIMITED: FINANCIAL
      1. OVERVIEW SNAPSHOT 161
    366. LARSEN & TOUBRO INFOTECH LIMITED: SWOT
      1. ANALYSIS 163
    367. SYKES ENTERPRISES, INCORPORATED: FINANCIAL OVERVIEW
      1. SNAPSHOT 165
    368. SYKES ENTERPRISES, INCORPORATED: SWOT ANALYSIS 166
    369. AUTOMATION ANYWHERE, INC.: SWOT ANALYSIS 168
    370. KOFAX INC:
      1. SWOT ANALYSIS 170
    371. LIVEPERSON, INC.: FINANCIAL OVERVIEW SNAPSHOT 172
    372. LIVEPERSON, INC.: SWOT ANALYSIS 173
    373. BLUE PRISM LIMITED.:
      1. FINANCIAL OVERVIEW SNAPSHOT 175
    374. BLUE PRISM LIMITED: SWOT ANALYSIS
      1. 176
    375. EXLSERVICE HOLDINGS, INC.: FINANCIAL OVERVIEW SNAPSHOT 178
    376. EXLSERVICE HOLDINGS, INC.: SWOT ANALYSIS 179
    377. HINDUJA
      1. GLOBAL SOLUTIONS LTD: FINANCIAL OVERVIEW SNAPSHOT 181
    378. HINDUJA GLOBAL
      1. SOLUTIONS LTD..: SWOT ANALYSIS 182
    379. NTT DATA CORPORATION: FINANCIAL
      1. OVERVIEW SNAPSHOT 184
    380. NTT DATA CORPORATION.: SWOT ANALYSIS 185
    381. UIPATH: SWOT ANALYSIS 187

     

    Digitalization in BPO Market Segmentation

    Global Digitalization in BPOs Technology Outlook (USD Million, 2018-2032)

    • Business Process Automation
    • Robotic Process Automation
    • Artificial Intelligence (AI)
    • Speech to Text
    • Big Data & Business Analytics
    • Others

    Global Digitalization in BPOs Component Outlook (USD Million, 2018-2032)

    • Software
    • Service

    Global Digitalization in BPOs Deployment Outlook (USD Million, 2018-2032)

    • Cloud
    • On-Premise

    Global Digitalization in BPOs Organization Size Outlook (USD Million, 2018-2032)

    • SMEs
    • Large Enterprises

    Global Digitalization in BPOs Vertical Outlook (USD Million, 2018-2032)

    • BFSI
    • IT & Telecommunications
    • Retail and Consumer Goods
    • & E-Commerce
    • Manufacturing
    • Healthcare and Life Sciences
    • Media & Entertainment
    • Travel & Logistics
    • Energy & Utilities
    • Hospitality
    • Others

    Global Digitalization in BPO Regional Outlook (USD Million, 2018-2032)

    • North America Outlook (USD Million, 2018-2032)

      • North America Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • North America Digitalization in BPOs Component Outlook

        • Software
        • Service

      • North America Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • North America Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • North America Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

      • US Outlook (USD Million, 2018-2032)

      • US Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • US Digitalization in BPOs Component Outlook

        • Software
        • Service

      • US Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • US Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • US Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

      • CANADA Outlook (USD Million, 2018-2032)

      • CANADA Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • CANADA Digitalization in BPOs Component Outlook

        • Software
        • Service

      • CANADA Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • CANADA Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • CANADA Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

    • Europe Outlook (USD Million, 2018-2032)

      • Europe Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • Europe Digitalization in BPOs Component Outlook

        • Software
        • Service

      • Europe Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • Europe Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • Europe Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

      • Germany Outlook (USD Million, 2018-2032)

      • Germany Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • Germany Digitalization in BPOs Component Outlook

        • Software
        • Service

      • Germany Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • Germany Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • Germany Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

      • France Outlook (USD Million, 2018-2032)

      • France Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • France Digitalization in BPOs Component Outlook

        • Software
        • Service

      • France Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • France Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • France Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

      • UK Outlook (USD Million, 2018-2032)

      • UK Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • UK Digitalization in BPOs Component Outlook

        • Software
        • Service

      • UK Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • UK Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • UK Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

      • Rest Of Europe Outlook (USD Million, 2018-2032)

      • Rest Of Europe Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • Rest Of Europe Digitalization in BPOs Component Outlook

        • Software
        • Service

      • Rest Of Europe Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • Rest Of Europe Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • Rest Of Europe Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

    • Asia-Pacific Outlook (USD Million, 2018-2032)

      • Asia-Pacific Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • Asia-Pacific Digitalization in BPOs Component Outlook

        • Software
        • Service

      • Asia-Pacific Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • Asia-Pacific Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • Asia-Pacific Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

      • China Outlook (USD Million, 2018-2032)

      • China Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • China Digitalization in BPOs Component Outlook

        • Software
        • Service

      • China Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • China Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • China Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

      • Japan Outlook (USD Million, 2018-2032)

      • Japan Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • Japan Digitalization in BPOs Component Outlook

        • Software
        • Service

      • Japan Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • Japan Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • Japan Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

      • India Outlook (USD Million, 2018-2032)

      • India Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • India Digitalization in BPOs Component Outlook

        • Software
        • Service

      • India Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • North America Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • India Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

      • Rest of Asia-Pacific Outlook (USD Million, 2018-2032)

      • Rest of Asia-Pacific Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • Rest of Asia-Pacific Digitalization in BPOs Component Outlook

        • Software
        • Service

      • Rest of Asia-Pacific Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • Rest of Asia-Pacific Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • Rest of Asia-Pacific Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

    • Middle East & Africa Outlook (USD Million, 2018-2032)

      • Middle East & Africa Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • Middle East & Africa Digitalization in BPOs Component Outlook

        • Software
        • Service

      • Middle East & Africa Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • Middle East & Africa Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • Middle East & Africa Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

    • South America Outlook (USD Million, 2018-2032)

      • South America Digitalization in BPOs Technology Outlook

        • Business Process Automation
        • Robotic Process Automation
        • Artificial Intelligence (AI)
        • Speech to Text
        • Big Data & Business Analytics
        • Others

      • South America Digitalization in BPOs Component Outlook

        • Software
        • Service

      • South America Digitalization in BPOs Deployment Outlook

        • Cloud
        • On-Premise

      • South America Digitalization in BPOs Organization Size Outlook

        • SMEs
        • Large Enterprises

      • South America Digitalization in BPOs Vertical Outlook

        • BFSI
        • IT & Telecommunications
        • Retail and Consumer Goods
        • & E-Commerce
        • Manufacturing
        • Healthcare and Life Sciences
        • Media & Entertainment
        • Travel & Logistics
        • Energy & Utilities
        • Hospitality
        • Others

     

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