Customer Journey Analytics Market Research Report - Global Forecast to 2027

Global Customer Journey Analytics Market, By Interaction Type (Web, Social media, Mobile), By Organization Size (SMEs and Large enterprise), By Application (Customer Journey Mapping and Visualization, Customer behavioral analysis, Product management), By End-users (BFSI, Retail, Healthcare, Telecommunications) - Forecast 2027

ID: MRFR/ICT/3118-HCR | February 2021 | Region: Global | 100 pages

Please note that the assessment period of report has been updated from 2017-2023 to 2020-2027. Cordially fill the sample form for updated data.

Market Synopsis of Global Customer Journey Analytics Market:


Market Scenario:


The key players in the global customer journey analytics market include- Acxiom, Adobe Systems, Salesforce, IBM, Nice Systems, Verint Systems, SAP, Pointillist, Clickfox and Quadient  among others.


Regionally, North America accounted for the largest market share from countries such U.S., Canada, and Mexico. The reason is attributed to growing demand for high technology adoption in IT industry and other industries like healthcare, retail, and entertainment in the region. However, Asia Pacific is expected to be the fastest growing over the forecast period, 2017-2023.


The global customer journey analytics market can be segmented on the basis of interaction type, deployment model, organization size, application, end-user and region.


Based on interaction type, the market is segmented into web, social media, mobile, email, branch/store, and call center and others. Based on deployment model the customer journey analytics market is segmented into on-premises and cloud. Small and medium-sized enterprises (SMEs) and large enterprises are the organization size segments of the customer journey analytics market. The applications covered by the customer journey analytics include customer journey mapping and visualization, customer behavioral analysis, customer attrition analysis, campaign management, brand management, product management and others. Banking, financial services, and insurance (BFSI), retail and eCommerce, government and defense, healthcare, telecommunications and IT, media and entertainment, travel and hospitality, automotive and transportation and others (education and real estate) are the end-users of the customer journey analytics market.


Geographically, the market is segmented into North America, Europe, Asia Pacific and Rest of the World. The regional segment is further bifurcated into U.S., Canada, Mexico, UK, France, Germany, China, Japan and India.


The booming IT industry coupled with increasing cloud facilities in North America helps to grow the Customer Journey Analytics demand in North America. Asia Pacific is expected to be the fastest growing market due to the increasing industrialization and new data centers in the emerging countries like India and Japan.


Furthermore, factors such as benefits of cloud-based deployment like its cost effectiveness and easy availability expected to grow the customer journey analytics market. However, some factors such complexity of data synchronization may hamper the growth of the overall market.


The global customer journey analytics market is highly competitive. Various established international brands, domestic brands and as well as new entrants form a competitive landscape. The key players are nonstop increasingly seeking market expansion through various strategic mergers and acquisitions, innovation, increasing investments in research and development and cost-effective software portfolio. The customer journey analytics market is highly competitive due to the presence of several large vendors. 
Customer Journey Analytics Market Image


The global customer journey analytics market is expected to reach approximately USD 14.92 billion by the end of 2023 with 20% CAGR during forecast period 2017-2023.


Segments


For the purpose of this study, Market Research Future has segmented the market of customer journey analytics into interaction type, deployment model, application, end-user and region.


By Interaction Type

  • Web

  • Social media

  • Mobile

  • Email

  • Branch/store

  • Call center

  • Others (surveys, promotional events, and sales representatives)


By Deployment Model

  • On-premises

  • Cloud


By Organization Size

  • Small and Medium-Sized Enterprises (SMEs)

  • Large enterprises


By Application

  • Customer Journey Mapping and Visualization

  • Customer behavioral analysis

  • Customer attrition analysis

  • Campaign management

  • Brand management

  • Product management

  • Others (customer process management)


By End-user

  • Banking, Financial Services, and Insurance (BFSI)

  • Retail and eCommerce

  • Government and Defense

  • Healthcare

  • Telecommunications and IT

  • Media and Entertainment

  • Travel and Hospitality

  • Automotive and Transportation

  • Others (Education and Real Estate)


By Region
North America

  • U.S.

  • Canada

  • Mexico


Europe

  • UK

  • France

  • Germany

  • Rest of Europe


Asia-Pacific

  • China

  • Japan

  • India

  • Rest Of Asia Pacific



Frequently Asked Questions (FAQ) :

The global customer journey analytics market is poised to register a market value of USD 14.92 billion at a CAGR of approximately 20% over the review period (2020-2027).

The benefits of cloud-based deployment such as cost-effectiveness and easy availability, coupled with increasing investments in research and development, are slated to create growth opportunities for market players in the customer journey analytics market.

The North America region holds the largest share of the market across the globe, followed by Europe and the Asia Pacific region. The U.S. and Canada are contributing considerably towards the North America market share.

The global customer journey analytics market is analyzed on the basis of type, end-user and application. The numerous end-user segments such as BFSI, retail and e-commerce, IT, and others are contributing to the growth of the market.

A few significant players in the global customer journey analytics market are Adobe Systems, Salesforce, IBM, Verint Systems, SAP, and Quadient, among others.

TABLE OF CONTENTS
1 MARKET INTRODUCTION

1.1 INTRODUCTION

1.2 SCOPE OF STUDY

1.2.1 RESEARCH OBJECTIVE

1.2.2 ASSUMPTIONS

1.2.3 LIMITATIONS

1.3 MARKET STRUCTURE
2 RESEARCH METHODOLOGY

2.1 RESEARCH NETWORK TECHNOLOGY SOFTWARE

2.2 PRIMARY RESEARCH

2.3 SECONDARY RESEARCH

2.4 FORECAST MODEL

2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST

2.4.2 MARKET SIZE ESTIMATION
3 MARKET DYNAMICS

3.1 INTRODUCTION

3.2 MARKET DRIVERS

3.3 MARKET CHALLENGES

3.4 MARKET OPPORTUNITIES

3.5 MARKET RESTRAINTS
4 EXECUTIVE SUMMARY

5. MARKET FACTOR ANALYSIS

5.1 PORTER’S FIVE FORCES ANALYSIS

5.2 SUPPLY CHAIN ANALYSIS

6 CUSTOMER JOURNEY ANALYTICS MARKET, BY SEGMENTS

6.1 INTRODUCTION

6.2 MARKET STATISTICS

6.2.1 BY INTERACTION TYPES

6.2.1.1 WEB

6.2.1.2 SOCIAL MEDIA

6.2.1.3 MOBILE

6.2.1.4 EMAIL

6.2.1.5 BRANCH/STORE

6.2.1.6 CALL CENTER

6.2.1.7 OTHERS

6.2.2 BY DEPLOYMENT MODEL

6.2.2.1 ON-PREMISES

6.2.2.2 CLOUD

6.2.3 BY ORGANIZATION SIZE

6.2.3.1 SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs)

6.2.3.2 LARGE ENTERPRISES

6.2.4 BY APPLICATION

6.2.4.1 CUSTOMER JOURNEY MAPPING AND VISUALIZATION

6.2.4.2 CUSTOMER BEHAVIORAL ANALYSIS

6.2.4.3 CUSTOMER ATTRITION ANALYSIS

6.2.4.4 CAMPAIGN MANAGEMENT

6.2.4.5 BRAND MANAGEMENT

6.2.4.6 PRODUCT MANAGEMENT

6.2.4.7 OTHERS

6.2.5 BY END-USER

6.2.5.1 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)

6.2.5.2 RETAIL AND ECOMMERCE

6.2.5.3 GOVERNMENT AND DEFENSE

6.2.5.4 HEALTHCARE

6.2.5.5 TELECOMMUNICATIONS AND IT

6.2.5.6 MEDIA AND ENTERTAINMENT

6.2.5.7 TRAVEL AND HOSPITALITY

6.2.5.8 AUTOMOTIVE AND TRANSPORTATION

6.2.5.9 OTHERS

6.2.6 BY GEOGRAPHY

6.2.6.1 NORTH AMERICA

6.2.6.1.1 U.S.

6.2.6.1.2 CANADA

6.2.6.1.3 MEXICO

6.2.6.2 EUROPE

6.2.6.2.1 UK

6.2.6.2.2 FRANCE

6.2.6.2.3 GERMANY

6.2.6.2.4 REST OF EUROPE

6.2.6.3 ASIA-PACIFIC

6.2.6.3.1 CHINA

6.2.6.3.2 JAPAN

6.2.6.3.3 INDIA

6.2.6.3.4 REST OF ASIA PACIFIC

6.2.6.3.5 REST OF THE WORLD

7 COMPETITIVE ANALYSIS

7.1 MARKET SHARE ANALYSIS

7.2 COMPANY PROFILES

7.2.1 Acxiom

7.2.2 Adobe Systems

7.2.1 Salesforce

7.2.3 IBM

7.2.4 Nice Systems

7.2.5 Verint Systems

7.2.6 SAP

7.2.7 Pointillist

7.2.8 Clickfox

7.2.9 Quadient
 

LIST OF TABLES
TABLE 1 CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 2 CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 3 CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 4 CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 5 CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 6 CUSTOMER JOURNEY ANALYTICS MARKET, BY GEOGRAPHY

TABLE 7 NORTH AMERICA CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 8 NORTH AMERICA CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 9 NORTH AMERICA CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 10 NORTH AMERICA CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 11 NORTH AMERICA CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 10 U.S. CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 12 U.S. CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 13 U.S. CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 14 U.S. CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 15 U.S. CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 16 CANADA CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 17 CANADA CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 18 CANADA CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 19 CANADA CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 20 CANADA CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 21 MEXICO CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 22 MEXICO CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 23 MEXICO CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 24 MEXICO CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 25 MEXICO CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 26 EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 27 EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 28 EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 29 EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 30 EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 31 UK CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 32 UK CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 33 UK CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 34 UK CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 35 UK CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 36 FRANCE CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 37 FRANCE CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 38 FRANCE CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 39 FRANCE CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 40 FRANCE CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 41 GERMANY CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 42 GERMANY CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 43 GERMANY CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 44 GERMANY CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 45 GERMANY CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 46 REST OF EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 47 REST OF EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 48 REST OF EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 49 REST OF EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 50 REST OF EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 51 ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 52 ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 53 ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 54 ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 55 ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 56 CHINA CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 57 CHINA CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 58 CHINA CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 59 CHINA CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 60 CHINA CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 61 JAPAN CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 62 JAPAN CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 63 JAPAN CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 64 JAPAN CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 65 JAPAN CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 66 INDIA CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 67 INDIA CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 68 INDIA CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 69 INDIA CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 70 INDIA CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER

TABLE 71 REST OF ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE

TABLE 72 REST OF ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL

TABLE 73 REST OF ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE

TABLE 74 REST OF ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION

TABLE 75 REST OF ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER
 

LIST OF FIGURES
FIGURE 1 RESEARCH METHODOLOGY

FIGURE 2 CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 3 CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 4 CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 5 CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 6 CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER (%)

FIGURE 7 CUSTOMER JOURNEY ANALYTICS MARKET, BY REGIONS (%)

FIGURE 8 NORTH AMERICA CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 9 NORTH AMERICA CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 10 NORTH AMERICA CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 11 NORTH AMERICA CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 12 NORTH AMERICA CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 13 U.S. CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 14 U.S. CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 15 U.S. CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 16 U.S. CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 17 U.S. CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 18 CANADA CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 19 CANADA CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 20 CANADA CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 21 CANADA CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 22 CANADA CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 23 MEXICO CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 24 MEXICO CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 25 MEXICO CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 26 MEXICO CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 27 MEXICO CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 28 EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 29 EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 30 EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 31 EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 32 EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 33 UK CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 34 UK CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 35 UK CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 36 UK CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 37 UK CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 38 FRANCE CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 39 FRANCE CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 40 FRANCE CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 41 FRANCE CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 42 FRANCE CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 43 GERMANY CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 44 GERMANY CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 45 GERMANY CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 46 GERMANY CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 47 GERMANY CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 48 REST OF EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 49 REST OF EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 50 REST OF EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 51 REST OF EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 52 REST OF EUROPE CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 53 ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 54 ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 55 ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 56 ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 57 ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 58 CHINA CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 59 CHINA CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 60 CHINA CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 61 CHINA CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 62 CHINA CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 63 JAPAN CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 64 JAPAN CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 65 JAPAN CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 66 JAPAN CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 67 JAPAN CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 68 INDIA CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 69 INDIA CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 70 INDIA CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 71 INDIA CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 72 INDIA CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USERS (%)

FIGURE 73 REST OF ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY INTERACTION TYPE (%)

FIGURE 74 REST OF ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY DEPLOYMENT MODEL (%)

FIGURE 75 REST OF ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY ORGANIZATION SIZE (%)

FIGURE 76 REST OF ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY APPLICATION (%)

FIGURE 77 REST OF ASIA PACIFIC CUSTOMER JOURNEY ANALYTICS MARKET, BY END-USER (%)