Customer Experience Analytics Market Research Report - Global Forecast 2032

Global Customer Experience Analytics Market Research Report Information By Touch Point (Company Website, Branch, Call Center, and Web), By Solution (Data Management, Social Media Analytical Tools, Voice of Customer, Web Analytical Tools, and Dashboard & Reporting), By Vertical (BFSI, Healthcare, Manufacturing, IT Communication Service Provider, and Travel & Hospitality) And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) –Market Forecast Till 2032.

ID: MRFR/ICT/2246-HCR | 100 Pages | Author: Aarti Dhapte | March 2024         

TABLE OF CONTENTS

1 MARKET INTRODUCTION

1.1 INTRODUCTION

1.2 SCOPE OF STUDY

1.2.1 RESEARCH OBJECTIVE

1.2.2 ASSUMPTIONS

1.2.3 LIMITATIONS

1.3 MARKET STRUCTURE

2 RESEARCH METHODOLOGY

2.1 RESEARCH TYPE

2.2 PRIMARY RESEARCH

2.3 SECONDARY RESEARCH

2.4 FORECAST MODEL

2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST

2.4.2 MARKET SIZE ESTIMATION

3 MARKET DYNAMICS

3.1 INTRODUCTION

3.2 MARKET DRIVERS

3.3 MARKET CHALLENGES

3.4 MARKET OPPORTUNITIES

3.5 MARKET RESTRAINTS

4 EXECUTIVE SUMMARY

5. MARKET FACTOR ANALYSIS

5.1 PORTER’S FIVE FORCES ANALYSIS

5.2 SUPPLY CHAIN ANALYSIS

6 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SEGMENTS

6.1 INTRODUCTION

6.2 MARKET STATISTICS

6.2.1 BY TOUCH POINT

6.2.1.1 COMPANY WEBSITE

6.2.1.2 BRANCH

6.2.1.3 CALL CENTER

6.2.1.4 WEB

6.2.2 BY SOLUTION

6.2.2.1 DATA MANAGEMENT

6.2.2.2 SOCIAL MEDIA ANALYTICAL TOOLS

6.2.2.3 VOICE OF CUSTOMER

6.2.2.4 WEB ANALYTICAL TOOLS

6.2.2.5 DASHBOARD AND REPORTING

6.2.3 BY VERTICAL

6.2.3.1 BFSI

6.2.3.2 HEALTHCARE

6.2.3.3 MANUFACTURING

6.2.3.4 IT COMMUNICATION SERVICE PROVIDER

6.2.3.5 TRAVEL & HOSPITALITY

6.2.5 BY REGION

6.2.5.1 NORTH AMERICA

6.2.5.2 EUROPE

6.2.5.3 ASIA-PACIFIC

6.2.4.4 REST OF THE WORLD

7 COMPETITIVE ANALYSIS

7.1 MARKET SHARE ANALYSIS

7.2 COMPANY PROFILES

7.2.1 ADOBE SYSTEMS INCORPORATED (U.S.)

7.2.2 ORACLE CORPORATION (U.S.)

7.2.3 IBM CORPORATION (U.S.)

7.2.4 NOKIA NETWORKS (FINLAND)

7.2.5 TECH MAHINDRA LIMITED (INDIA)

7.2.6 AVAYA INC. (U.S.)

7.2.7 SDL (U.K.)

7.2.8 SAS INSTITUTE INC. (U.S.)

7.2.9 OPENTEXT CORPORATION (CANADA)

7.2.10 HP INC. (U.S.)

7.2.11 OTHERS

LIST OF TABLES

TABLE 1 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 2 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 3 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 4 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY REGIONS

TABLE 5 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 6 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 7 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 8 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 9 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 10 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 11 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 12 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 13 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 14 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 15 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 16 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 17 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 18 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 19 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 20 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 21 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 22 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 23 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 24 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 25 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 26 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 27 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 28 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 29 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 30 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 31 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

LIST OF FIGURES

FIGURE 1 RESEARCH TYPE

FIGURE 2 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)

FIGURE 3 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)

FIGURE 4 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)

FIGURE 5 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY REGIONS (%)

FIGURE 6 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)

FIGURE 7 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)

FIGURE 8 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)

FIGURE 9 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)

FIGURE 10 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)

FIGURE 11 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)

FIGURE 12 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)

FIGURE 13 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)

FIGURE 14 ASIA PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)

FIGURE 15 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)

FIGURE 16 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)

FIGURE 17 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, VERTICAL (%)

Customer Experience Analytics Market Segmentation


Touch Point Outlook (USD Billion, 2018-2032)




  • Company Website




  • Branch




  • Call Center




  • Web




Customer Experience Analytics Solution Outlook (USD Billion, 2018-2032)




  • Data Management




  • Social Media Analytical Tools




  • Voice Of Customer




  • Web Analytical Tools




  • Dashboard & Reporting




Customer Experience Analytics Vertical Outlook (USD Billion, 2018-2032)




  • BFSI




  • Healthcare




  • Manufacturing




  • IT Communication Service Provider




  • Travel & Hospitality




Customer Experience Analytics Regional Outlook (USD Billion, 2018-2032)




  • North America Outlook (USD Billion, 2018-2032)




    • North America Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • North America Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • North America Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • US Outlook (USD Billion, 2018-2032)




    • US Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • US Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • US Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • CANADA Outlook (USD Billion, 2018-2032)




    • CANADA Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • CANADA Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • CANADA Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality








  • Europe Outlook (USD Billion, 2018-2032)




    • Europe Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Europe Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • Europe Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • Germany Outlook (USD Billion, 2018-2032)




    • Germany Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Germany Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • Germany Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • France Outlook (USD Billion, 2018-2032)




    • France Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • France Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • France Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • UK Outlook (USD Billion, 2018-2032)




    • UK Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • UK Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • UK Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • ITALY Outlook (USD Billion, 2018-2032)




    • ITALY Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • ITALY Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • ITALY Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • SPAIN Outlook (USD Billion, 2018-2032)




    • Spain Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Spain Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • Spain Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • Rest Of Europe Outlook (USD Billion, 2018-2032)




    • Rest Of Europe Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • REST OF EUROPE Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • Rest Of Europe Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality








  • Asia-Pacific Outlook (USD Billion, 2018-2032)




    • Asia-Pacific Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Asia-Pacific Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • Asia-Pacific Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • China Outlook (USD Billion, 2018-2032)




    • China Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • China Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • China Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • Japan Outlook (USD Billion, 2018-2032)




    • Japan Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Japan Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • Japan Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • India Outlook (USD Billion, 2018-2032)




    • India Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • India Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • India Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • Australia Outlook (USD Billion, 2018-2032)




    • Australia Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Australia Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • Australia Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • Rest of Asia-Pacific Outlook (USD Billion, 2018-2032)




    • Rest of Asia-Pacific Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Rest of Asia-Pacific Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • Rest of Asia-Pacific Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting








  • Rest of the World Outlook (USD Billion, 2018-2032)




    • Rest of the World Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Rest of the World Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • Rest of the World Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • Middle East Outlook (USD Billion, 2018-2032)




    • Middle East Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Middle East Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • Middle East Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • Africa Outlook (USD Billion, 2018-2032)




    • Africa Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Africa Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • Africa Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality






    • Latin America Outlook (USD Billion, 2018-2032)




    • Latin America Customer Experience Analytics by Touch Point




      • Company Website




      • Branch




      • Call Center




      • Web






    • Latin America Customer Experience Analytics by Solution




      • Data Management




      • Social Media Analytical Tools




      • Voice Of Customer




      • Web Analytical Tools




      • Dashboard & Reporting






    • Latin America Customer Experience Analytics by Vertical




      • BFSI




      • Healthcare




      • Manufacturing




      • IT Communication Service Provider




      • Travel & Hospitality







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