ID: MRFR/ICT/2246-HCR | 100 Pages | Author: Aarti Dhapte | March 2024
TABLE OF CONTENTS
1 MARKET INTRODUCTION
1.1 INTRODUCTION
1.2 SCOPE OF STUDY
1.2.1 RESEARCH OBJECTIVE
1.2.2 ASSUMPTIONS
1.2.3 LIMITATIONS
1.3 MARKET STRUCTURE
2 RESEARCH METHODOLOGY
2.1 RESEARCH TYPE
2.2 PRIMARY RESEARCH
2.3 SECONDARY RESEARCH
2.4 FORECAST MODEL
2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST
2.4.2 MARKET SIZE ESTIMATION
3 MARKET DYNAMICS
3.1 INTRODUCTION
3.2 MARKET DRIVERS
3.3 MARKET CHALLENGES
3.4 MARKET OPPORTUNITIES
3.5 MARKET RESTRAINTS
4 EXECUTIVE SUMMARY
5. MARKET FACTOR ANALYSIS
5.1 PORTER’S FIVE FORCES ANALYSIS
5.2 SUPPLY CHAIN ANALYSIS
6 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SEGMENTS
6.1 INTRODUCTION
6.2 MARKET STATISTICS
6.2.1 BY TOUCH POINT
6.2.1.1 COMPANY WEBSITE
6.2.1.2 BRANCH
6.2.1.3 CALL CENTER
6.2.1.4 WEB
6.2.2 BY SOLUTION
6.2.2.1 DATA MANAGEMENT
6.2.2.2 SOCIAL MEDIA ANALYTICAL TOOLS
6.2.2.3 VOICE OF CUSTOMER
6.2.2.4 WEB ANALYTICAL TOOLS
6.2.2.5 DASHBOARD AND REPORTING
6.2.3 BY VERTICAL
6.2.3.1 BFSI
6.2.3.2 HEALTHCARE
6.2.3.3 MANUFACTURING
6.2.3.4 IT COMMUNICATION SERVICE PROVIDER
6.2.3.5 TRAVEL & HOSPITALITY
6.2.5 BY REGION
6.2.5.1 NORTH AMERICA
6.2.5.2 EUROPE
6.2.5.3 ASIA-PACIFIC
6.2.4.4 REST OF THE WORLD
7 COMPETITIVE ANALYSIS
7.1 MARKET SHARE ANALYSIS
7.2 COMPANY PROFILES
7.2.1 ADOBE SYSTEMS INCORPORATED (U.S.)
7.2.2 ORACLE CORPORATION (U.S.)
7.2.3 IBM CORPORATION (U.S.)
7.2.4 NOKIA NETWORKS (FINLAND)
7.2.5 TECH MAHINDRA LIMITED (INDIA)
7.2.6 AVAYA INC. (U.S.)
7.2.7 SDL (U.K.)
7.2.8 SAS INSTITUTE INC. (U.S.)
7.2.9 OPENTEXT CORPORATION (CANADA)
7.2.10 HP INC. (U.S.)
7.2.11 OTHERS
LIST OF TABLES
TABLE 1 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 2 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 3 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 4 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY REGIONS
TABLE 5 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 6 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 7 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 8 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 9 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 10 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 11 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 12 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 13 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 14 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 15 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 16 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 17 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 18 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 19 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 20 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 21 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 22 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 23 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 24 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 25 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 26 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 27 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 28 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
TABLE 29 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT
TABLE 30 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION
TABLE 31 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL
LIST OF FIGURES
FIGURE 1 RESEARCH TYPE
FIGURE 2 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)
FIGURE 3 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 4 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 5 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY REGIONS (%)
FIGURE 6 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)
FIGURE 7 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 8 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 9 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)
FIGURE 10 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 11 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 12 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)
FIGURE 13 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 14 ASIA PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)
FIGURE 15 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)
FIGURE 16 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)
FIGURE 17 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, VERTICAL (%)
Customer Experience Analytics Market Segmentation
Touch Point Outlook (USD Billion, 2018-2032)
Company Website
Branch
Call Center
Web
Customer Experience Analytics Solution Outlook (USD Billion, 2018-2032)
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Customer Experience Analytics Vertical Outlook (USD Billion, 2018-2032)
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Customer Experience Analytics Regional Outlook (USD Billion, 2018-2032)
North America Outlook (USD Billion, 2018-2032)
North America Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
North America Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
North America Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
US Outlook (USD Billion, 2018-2032)
US Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
US Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
US Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
CANADA Outlook (USD Billion, 2018-2032)
CANADA Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
CANADA Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
CANADA Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Europe Outlook (USD Billion, 2018-2032)
Europe Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Europe Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Europe Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Germany Outlook (USD Billion, 2018-2032)
Germany Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Germany Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Germany Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
France Outlook (USD Billion, 2018-2032)
France Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
France Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
France Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
UK Outlook (USD Billion, 2018-2032)
UK Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
UK Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
UK Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
ITALY Outlook (USD Billion, 2018-2032)
ITALY Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
ITALY Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
ITALY Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
SPAIN Outlook (USD Billion, 2018-2032)
Spain Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Spain Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Spain Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Rest Of Europe Outlook (USD Billion, 2018-2032)
Rest Of Europe Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
REST OF EUROPE Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Rest Of Europe Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Asia-Pacific Outlook (USD Billion, 2018-2032)
Asia-Pacific Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Asia-Pacific Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Asia-Pacific Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
China Outlook (USD Billion, 2018-2032)
China Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
China Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
China Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Japan Outlook (USD Billion, 2018-2032)
Japan Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Japan Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Japan Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
India Outlook (USD Billion, 2018-2032)
India Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
India Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
India Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Australia Outlook (USD Billion, 2018-2032)
Australia Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Australia Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Australia Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Rest of Asia-Pacific Outlook (USD Billion, 2018-2032)
Rest of Asia-Pacific Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Rest of Asia-Pacific Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Rest of Asia-Pacific Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Rest of the World Outlook (USD Billion, 2018-2032)
Rest of the World Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Rest of the World Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Rest of the World Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Middle East Outlook (USD Billion, 2018-2032)
Middle East Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Middle East Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Middle East Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Africa Outlook (USD Billion, 2018-2032)
Africa Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Africa Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Africa Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality
Latin America Outlook (USD Billion, 2018-2032)
Latin America Customer Experience Analytics by Touch Point
Company Website
Branch
Call Center
Web
Latin America Customer Experience Analytics by Solution
Data Management
Social Media Analytical Tools
Voice Of Customer
Web Analytical Tools
Dashboard & Reporting
Latin America Customer Experience Analytics by Vertical
BFSI
Healthcare
Manufacturing
IT Communication Service Provider
Travel & Hospitality