Customer Experience Analytics Market Research Report - Global Forecast 2030

Global Customer Experience Analytics Market, By Touch Point (Company Website, Branch, Call center, Web), Solution (Data Management, Voice of Customer, Web Analytical Tools, Social Media Analytical Tools, Dashboard and Reporting) - Forecast 2030

ID: MRFR/ICT/2246-HCR | August, 2022 | Region : Global

TABLE OF CONTENTS

1 MARKET INTRODUCTION

1.1 INTRODUCTION

1.2 SCOPE OF STUDY

1.2.1 RESEARCH OBJECTIVE

1.2.2 ASSUMPTIONS

1.2.3 LIMITATIONS

1.3 MARKET STRUCTURE

2 RESEARCH METHODOLOGY

2.1 RESEARCH TYPE

2.2 PRIMARY RESEARCH

2.3 SECONDARY RESEARCH

2.4 FORECAST MODEL

2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST

2.4.2 MARKET SIZE ESTIMATION

3 MARKET DYNAMICS

3.1 INTRODUCTION

3.2 MARKET DRIVERS

3.3 MARKET CHALLENGES

3.4 MARKET OPPORTUNITIES

3.5 MARKET RESTRAINTS

4 EXECUTIVE SUMMARY

5. MARKET FACTOR ANALYSIS

5.1 PORTER’S FIVE FORCES ANALYSIS

5.2 SUPPLY CHAIN ANALYSIS

6 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SEGMENTS

6.1 INTRODUCTION

6.2 MARKET STATISTICS

6.2.1 BY TOUCH POINT

6.2.1.1 COMPANY WEBSITE

6.2.1.2 BRANCH

6.2.1.3 CALL CENTER

6.2.1.4 WEB

6.2.2 BY SOLUTION

6.2.2.1 DATA MANAGEMENT

6.2.2.2 SOCIAL MEDIA ANALYTICAL TOOLS

6.2.2.3 VOICE OF CUSTOMER

6.2.2.4 WEB ANALYTICAL TOOLS

6.2.2.5 DASHBOARD AND REPORTING

6.2.3 BY VERTICAL

6.2.3.1 BFSI

6.2.3.2 HEALTHCARE

6.2.3.3 MANUFACTURING

6.2.3.4 IT COMMUNICATION SERVICE PROVIDER

6.2.3.5 TRAVEL & HOSPITALITY

6.2.5 BY REGION

6.2.5.1 NORTH AMERICA

6.2.5.2 EUROPE

6.2.5.3 ASIA-PACIFIC

6.2.4.4 REST OF THE WORLD

7 COMPETITIVE ANALYSIS

7.1 MARKET SHARE ANALYSIS

7.2 COMPANY PROFILES

7.2.1 ADOBE SYSTEMS INCORPORATED (U.S.)

7.2.2 ORACLE CORPORATION (U.S.)

7.2.3 IBM CORPORATION (U.S.)

7.2.4 NOKIA NETWORKS (FINLAND)

7.2.5 TECH MAHINDRA LIMITED (INDIA)

7.2.6 AVAYA INC. (U.S.)

7.2.7 SDL (U.K.)

7.2.8 SAS INSTITUTE INC. (U.S.)

7.2.9 OPENTEXT CORPORATION (CANADA)

7.2.10 HP INC. (U.S.)

7.2.11 OTHERS

LIST OF TABLES

TABLE 1 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 2 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 3 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 4 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY REGIONS

TABLE 5 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 6 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 7 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 8 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 9 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 10 U.S. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 11 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 12 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 13 CANADA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 14 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 15 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 16 GERMANY CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 17 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 18 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 19 U.K. CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 20 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 21 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 22 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 23 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 24 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 25 FRANCE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 26 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 27 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 28 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

TABLE 29 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT

TABLE 30 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION

TABLE 31 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL

 

LIST OF FIGURES

FIGURE 1 RESEARCH TYPE

FIGURE 2 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)

FIGURE 3 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)

FIGURE 4 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)

FIGURE 5 CUSTOMER EXPERIENCE ANALYTICS MARKET, BY REGIONS (%)

FIGURE 6 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)

FIGURE 7 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)

FIGURE 8 NORTH AMERICA CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)

FIGURE 9 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)

FIGURE 10 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)

FIGURE 11 EUROPE CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)

FIGURE 12 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)

FIGURE 13 ASIA-PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)

FIGURE 14 ASIA PACIFIC CUSTOMER EXPERIENCE ANALYTICS MARKET, BY VERTICAL (%)

FIGURE 15 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY TOUCH POINT (%)

FIGURE 16 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, BY SOLUTION (%)

FIGURE 17 REST OF THE WORLD CUSTOMER EXPERIENCE ANALYTICS MARKET, VERTICAL (%)

Customer Experience Analytics Market

The Customer Experience Analytics market is going to reach a valuation of USD 36.21 Billion by acquire a 16.4% of CAGR between 2020 and 2030.

Segmentation

By Touch Point Company Website Branch Call Center Web
By Solution Data Management Voice Of Customer Web Analytical Tools Social Media Analytical Tools Dashboard And Reporting

Key Players

  • Adobe Systems Incorporated (U.S.)
  • Oracle Corporation (U.S.)
  • IBM Corporation (U.S.)
  • Nokia Networks (Finland)
  • Tech Mahindra Limited (India)
  • Avaya Inc. (U.S.)
  • SDL (U.K.)
  • SAS Institute Inc. (U.S.)
  • OpenText Corporation (Canada) and HP Inc. (U.S.)

Drivers

  • The number of call centers are increasing day by day which helps in optimizing the business procedures by handling customer queries immediately.
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