Table of Contents
1. Executive Summary
1.1. Market Attractiveness Analysis
1.1.1. Global Customer Communication Management Software Market, by Component
1.1.2. Global Customer Communication Management Software Market, by Deployment
1.1.3. Global Customer Communication Management Software Market, by Organization Size
1.1.4. Global Customer Communication Management Software Market, by Vertical
1.1.5. Global Customer Communication Management Software Market, by Region
2. Market Introduction
2.1. Definition
2.2. Scope of the Study
2.3. Market Structure
3. Research Methodology
3.1. Research Process
3.2. Primary Research
3.3. Secondary Research
3.4. Market Size Estimation
3.5. Forecast Model
3.6. List of Assumptions
4. Market Dynamics
4.1. Introduction
4.2. Drivers
4.2.1. Growing Demand for Enhanced Functionalities of Multi-Channel Based Marketing and Customer Experience Management
4.2.2. Increasing Usage of Analytics and Mobility for Customer Communication Management
4.2.3. Drivers Impact Analysis
4.3. Restraints
4.3.1. Data synchronizations and Complexities
4.3.2. Security Issues
4.3.3. Restraints Impact Analysis
4.4. Opportunities
4.4.1. Integration with Cloud-based CCM deployment
4.5. Impact of COVID-19 on the Market
4.5.1. Impact on IT Industry
4.5.2. Impact on IT Expenditure by Organizations
4.5.3. Impact on Overall Market YoY from 2020 to 2030
5. Market Factor Analysis
5.1. Value Chain Analysis
5.2. Market Alerts
5.3. Technological Trends
6. Global Customer Communication Management Software Market, by component
6.1. Introduction
6.2. Solution
6.3. Services
6.3.1. Professional
6.3.2. Managed
7. Global Customer Communication Management Software Market, by Deployment
7.1. Introduction
7.2. Cloud-Based
7.3. On-Premise
8. Global Customer Communication Management Software Market, by ORGANIZATION SIZE
8.1. Introduction
8.2. Small & Medium
8.3. Large
9. Global Customer Communication Management Software Market, by vertical
9.1. Introduction
9.2. BFSI
9.3. Hospitality & Travel
9.4. IT & Telecommunication
9.5. Media & Entertainment
9.6. Healthcare
9.7. Others
10. Global Customer Communication Management Software Market, by region
10.1. Introduction
10.2. North America
10.2.1. Market Size & Estimates, by Country, 2018-2030
10.2.2. Market Size & Estimates, by Component, 2018–2030
10.2.3. Market Size & Estimates, by Deployment, 2018–2030
10.2.4. Market Size & Estimates, by Organization Size, 2018–2030
10.2.5. Market Size & Estimates, by Vertical, 2018–2030
10.2.6. US
10.2.6.1. Market Size & Estimates, by Component, 2018–2030
10.2.6.2. Market Size & Estimates, by Deployment, 2018–2030
10.2.6.3. Market Size & Estimates, by Organization Size, 2018–2030
10.2.6.4. Market Size & Estimates, by Vertical, 2018–2030
10.2.7. Canada
10.2.7.1. Market Size & Estimates, by Component, 2018–2030
10.2.7.2. Market Size & Estimates, by Deployment, 2018–2030
10.2.7.3. Market Size & Estimates, by Organization Size, 2018–2030
10.2.7.4. Market Size & Estimates, by Vertical, 2018–2030
10.2.8. Mexico
10.2.8.1. Market Size & Estimates, by Component, 2018–2030
10.2.8.2. Market Size & Estimates, by Deployment, 2018–2030
10.2.8.3. Market Size & Estimates, by Organization Size, 2018–2030
10.2.8.4. Market Size & Estimates, by Vertical, 2018–2030
10.3. Europe
10.3.1. Market Size & Estimates, by Country, 2018-2030
10.3.2. Market Size & Estimates, by Component, 2018–2030
10.3.3. Market Size & Estimates, by Deployment, 2018–2030
10.3.4. Market Size & Estimates, by Organization Size, 2018–2030
10.3.5. Market Size & Estimates, by Vertical, 2018–2030
10.3.6. UK
10.3.6.1. Market Size & Estimates, by Component, 2018–2030
10.3.6.2. Market Size & Estimates, by Deployment, 2018–2030
10.3.6.3. Market Size & Estimates, by Organization Size, 2018–2030
10.3.6.4. Market Size & Estimates, by Vertical, 2018–2030
10.3.7. Germany
10.3.7.1. Market Size & Estimates, by Component, 2018–2030
10.3.7.2. Market Size & Estimates, by Deployment, 2018–2030
10.3.7.3. Market Size & Estimates, by Organization Size, 2018–2030
10.3.7.4. Market Size & Estimates, by Vertical, 2018–2030
10.3.8. France
10.3.8.1. Market Size & Estimates, by Component, 2018–2030
10.3.8.2. Market Size & Estimates, by Deployment, 2018–2030
10.3.8.3. Market Size & Estimates, by Organization Size, 2018–2030
10.3.8.4. Market Size & Estimates, by Vertical, 2018–2030
10.3.9. Rest of Europe
10.3.9.1. Market Size & Estimates, by Component, 2018–2030
10.3.9.2. Market Size & Estimates, by Deployment, 2018–2030
10.3.9.3. Market Size & Estimates, by Organization Size, 2018–2030
10.3.9.4. Market Size & Estimates, by Vertical, 2018–2030
10.4. Asia-Pacific
10.4.1. Market Size & Estimates, by Country, 2018-2030
10.4.2. Market Size & Estimates, by Component, 2018–2030
10.4.3. Market Size & Estimates, by Deployment, 2018–2030
10.4.4. Market Size & Estimates, by Organization Size, 2018–2030
10.4.5. Market Size & Estimates, by Vertical, 2018–2030
10.4.6. China
10.4.6.1. Market Size & Estimates, by Component, 2018–2030
10.4.6.2. Market Size & Estimates, by Deployment, 2018–2030
10.4.6.3. Market Size & Estimates, by Organization Size, 2018–2030
10.4.6.4. Market Size & Estimates, by Vertical, 2018–2030
10.4.7. India
10.4.7.1. Market Size & Estimates, by Component, 2018–2030
10.4.7.2. Market Size & Estimates, by Deployment, 2018–2030
10.4.7.3. Market Size & Estimates, by Organization Size, 2018–2030
10.4.7.4. Market Size & Estimates, by Vertical, 2018–2030
10.4.8. Japan
10.4.8.1. Market Size & Estimates, by Component, 2018–2030
10.4.8.2. Market Size & Estimates, by Deployment, 2018–2030
10.4.8.3. Market Size & Estimates, by Organization Size, 2018–2030
10.4.8.4. Market Size & Estimates, by Vertical, 2018–2030
10.4.9. Rest of Asia-Pacific
10.4.9.1. Market Size & Estimates, by Component, 2018–2030
10.4.9.2. Market Size & Estimates, by Deployment, 2018–2030
10.4.9.3. Market Size & Estimates, by Organization Size, 2018–2030
10.4.9.4. Market Size & Estimates, by Vertical, 2018–2030
10.5. Middle East & Africa
10.5.1. Market Size & Estimates, by Component, 2018–2030
10.5.2. Market Size & Estimates, by Deployment, 2018–2030
10.5.3. Market Size & Estimates, by Organization Size, 2018–2030
10.5.4. Market Size & Estimates, by Vertical, 2018–2030
10.6. South America
10.6.1. Market Size & Estimates, by Component, 2018–2030
10.6.2. Market Size & Estimates, by Deployment, 2018–2030
10.6.3. Market Size & Estimates, by Organization Size, 2018–2030
10.6.4. Market Size & Estimates, by Vertical, 2018–2030
11. Competitive Landscape
11.1. Introduction
11.2. Vendor Share Analysis, 2021%
11.3. Competitive Benchmarking
11.4. Recent Developments
11.4.1. New Product Launches
11.4.2. Mergers and Acquisitions
11.4.3. Partnerships/Agreements/Collaborations
11.4.4. Business Expansions
12. Company Profiles
12.1. EMC Corporation
12.1.1. Company Overview
12.1.2. Financial Overview
12.1.3. Products Offered
12.1.4. Key Developments
12.1.5. SWOT Analysis
12.1.6. Key Strategies
12.2. Adobe Systems Inc.
12.2.1. Company Overview
12.2.2. Financial Overview
12.2.3. Products Offered
12.2.4. Key Developments
12.2.5. SWOT Analysis
12.2.6. Key Strategies
12.3. Open Text Corporation
12.3.1. Company Overview
12.3.2. Financial Overview
12.3.3. Products Offered
12.3.4. Key Developments
12.3.5. SWOT Analysis
12.3.6. Key Strategies
12.4. Oracle Corporation
12.4.1. Company Overview
12.4.2. Financial Overview
12.4.3. Products Offered
12.4.4. Key Developments
12.4.5. SWOT Analysis
12.4.6. Key Strategies
12.5. Xerox Corporation
12.5.1. Company Overview
12.5.2. Financial Overview
12.5.3. Products Offered
12.5.4. Key Developments
12.5.5. SWOT Analysis
12.5.6. Key Strategies
12.6. Crawford Technologies
12.6.1. Company Overview
12.6.2. Financial Overview
12.6.3. Products Offered
12.6.4. Key Developments
12.6.5. SWOT Analysis
12.6.6. Key Strategies
12.7. Hewlett Packard Enterprise Development LLC
12.7.1. Company Overview
12.7.2. Financial Overview
12.7.3. Products Offered
12.7.4. Key Developments
12.7.5. SWOT Analysis
12.7.6. Key Strategies
12.8. Lexmark International, Inc.
12.8.1. Company Overview
12.8.2. Financial Overview
12.8.3. Products Offered
12.8.4. Key Developments
12.8.5. SWOT Analysis
12.8.6. Key Strategies
12.9. Newgen Software Technologies Limited
12.9.1. Company Overview
12.9.2. Financial Overview
12.9.3. Products Offered
12.9.4. Key Developments
12.9.5. SWOT Analysis
12.9.6. Key Strategies
12.10. GMC Software
12.10.1. Company Overview
12.10.2. Financial Overview
12.10.3. Products Offered
12.10.4. Key Developments
12.10.5. SWOT Analysis
12.10.6. Key Strategies
12.11. Pitney Bowes, Inc.
12.11.1. Company Overview
12.11.2. Financial Overview
12.11.3. Products Offered
12.11.4. Key Developments
12.11.5. SWOT Analysis
12.11.6. Key Strategies
12.12. SmartComms SC
12.12.1. Company Overview
12.12.2. Financial Overview
12.12.3. Products Offered
12.12.4. Key Developments
12.12.5. SWOT Analysis
12.12.6. Key Strategies
12.13. Zoho Corporation
12.13.1. Company Overview
12.13.2. Financial Overview
12.13.3. Products Offered
12.13.4. Key Developments
12.13.5. SWOT Analysis
12.13.6. Key Strategies
12.14. Ecrion, Inc.
12.14.1. Company Overview
12.14.2. Financial Overview
12.14.3. Products Offered
12.14.4. Key Developments
12.14.5. SWOT Analysis
12.14.6. Key Strategies
12.15. Striata
12.15.1. Company Overview
12.15.2. Financial Overview
12.15.3. Products Offered
12.15.4. Key Developments
12.15.5. SWOT Analysis
12.15.6. Key Strategies
12.16. Doxim
12.16.1. Company Overview
12.16.2. Financial Overview
12.16.3. Products Offered
12.16.4. Key Developments
12.16.5. SWOT Analysis
12.16.6. Key Strategies
13. Appendix
13.1.1. Discussion Blueprint
