Chatbots Market Segmentation
Chatbots Type Outlook (USD Million, 2018-2030)
Software
Services
Chatbots Deployment Outlook (USD Million, 2018-2030)
Cloud
On Premise
Chatbots Usage Outlook (USD Million, 2018-2030)
Websites
Social Media
Mobile Platform
Chatbots Vertical Outlook (USD Million, 2018-2030)
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Chatbots Regional Outlook (USD Million, 2018-2030)
North America Outlook (USD Million, 2018-2030)
North America Chatbots by Type
Software
Services
North America Chatbots by Deployment
Cloud
On Premise
North America Chatbots by Usage
Websites
Social Media
Mobile Platform
North America Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
US Outlook (USD Million, 2018-2030)
US Chatbots by Type
Software
Services
US Chatbots by Deployment
Cloud
On Premise
US Chatbots by Usage
Websites
Social Media
Mobile Platform
US Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
CANADA Outlook (USD Million, 2018-2030)
CANADA Chatbots by Type
Software
Services
CANADA Chatbots by Deployment
Cloud
On Premise
CANADA Chatbots by Usage
Websites
Social Media
Mobile Platform
CANADA Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Europe Outlook (USD Million, 2018-2030)
Europe Chatbots by Type
Software
Services
Europe Chatbots by Deployment
Cloud
On Premise
Europe Chatbots by Usage
Websites
Social Media
Mobile Platform
Europe Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Germany Outlook (USD Million, 2018-2030)
Germany Chatbots by Type
Software
Services
Germany Chatbots by Deployment
Cloud
On Premise
Germany Chatbots by Usage
Websites
Social Media
Mobile Platform
Germany Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
France Outlook (USD Million, 2018-2030)
France Chatbots by Type
Software
Services
France Chatbots by Deployment
Cloud
On Premise
France Chatbots by Usage
Websites
Social Media
Mobile Platform
France Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
UK Outlook (USD Million, 2018-2030)
UK Chatbots by Type
Software
Services
UK Chatbots by Deployment
Cloud
On Premise
UK Chatbots by Usage
Websites
Social Media
Mobile Platform
UK Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Italy Outlook (USD Million, 2018-2030)
Italy Chatbots by Type
Software
Services
Italy Chatbots by Deployment
Cloud
On Premise
Italy Chatbots by Usage
Websites
Social Media
Mobile Platform
Italy Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
SPAIN Outlook (USD Million, 2018-2030)
Spain Chatbots by Type
Software
Services
Spain Chatbots by Deployment
Cloud
On Premise
Spain Chatbots by Usage
Websites
Social Media
Mobile Platform
Spain Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Rest Of Europe Outlook (USD Million, 2018-2030)
Rest Of Europe Chatbots by Type
Software
Services
REST OF EUROPE Chatbots by Deployment
Cloud
On Premise
REST OF EUROPE Chatbots by Usage
Websites
Social Media
Mobile Platform
REST OF EUROPE Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Asia-Pacific Outlook (USD Million, 2018-2030)
Asia-Pacific Chatbots by Type
Software
Services
Asia-Pacific Chatbots by Deployment
Cloud
On Premise
Asia-Pacific Chatbots by Usage
Websites
Social Media
Mobile Platform
Asia-Pacific Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
China Outlook (USD Million, 2018-2030)
China Chatbots by Type
Software
Services
China Chatbots by Deployment
Cloud
On Premise
China Chatbots by Usage
Websites
Social Media
Mobile Platform
China Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Japan Outlook (USD Million, 2018-2030)
Japan Chatbots by Type
Software
Services
Japan Chatbots by Deployment
Cloud
On Premise
Japan Chatbots by Usage
Websites
Social Media
Mobile Platform
Japan Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
India Outlook (USD Million, 2018-2030)
India Chatbots by Type
Software
Services
India Chatbots by Deployment
Cloud
On Premise
India Chatbots by Usage
Websites
Social Media
Mobile Platform
India Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Australia Outlook (USD Million, 2018-2030)
Australia Chatbots by Type
Software
Services
Australia Chatbots by Deployment
Cloud
On Premise
Australia Chatbots by Usage
Websites
Social Media
Mobile Platform
Australia Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Rest of Asia-Pacific Outlook (USD Million, 2018-2030)
Rest of Asia-Pacific Chatbots by Type
Software
Services
Rest of Asia-Pacific Chatbots by Deployment
Cloud
On Premise
Rest of Asia-Pacific Chatbots by Usage
Websites
Social Media
Mobile Platform
Rest of Asia-Pacific Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Rest of the World Outlook (USD Million, 2018-2030)
Rest of the World Chatbots by Type
Software
Services
Rest of the World Chatbots by Deployment
Cloud
On Premise
Rest of the World Chatbots by Usage
Websites
Social Media
Mobile Platform
Rest of the World Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Middle East Outlook (USD Million, 2018-2030)
Middle East Chatbots by Type
Software
Services
Middle East Chatbots by Deployment
Cloud
On Premise
Middle East Chatbots by Usage
Websites
Social Media
Mobile Platform
Middle East Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Africa Outlook (USD Million, 2018-2030)
Africa Chatbots by Type
Software
Services
Africa Chatbots by Deployment
Cloud
On Premise
Africa Chatbots by Usage
Websites
Social Media
Mobile Platform
Africa Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Latin America Outlook (USD Million, 2018-2030)
Latin America Chatbots by Type
Software
Services
Latin America Chatbots by Deployment
Cloud
On Premise
Latin America Chatbots by Usage
Websites
Social Media
Mobile Platform
Latin America Chatbots by Vertical
BFSI
Retail
E-commerce
Government
Travel
Hospitality
Others
Research Methodology on Chatbots Market
Introduction
The purpose of this research report is to study the current market for chatbots and analyze the current trends and price dynamics present in the market. Market Research Future (MRFR) conducts an extensive and thorough analysis of the entire global chatbot market. To inquire into the current trends present in the global market for chatbots, MRFR has adopted a structured and strategic research methodology comprising both primary and secondary research.
Research Approach
Market Research Future adopted an extensive and thorough research approach when conducting this research on the global chatbot market. This research includes primary research and secondary research techniques. All the data gathered and collected during the research study is processed, verified, validated and analyzed using various tools such as Porter’s Five Forces Analysis, PESTLE Analysis, SWOT Analysis, Market Structural Mapping, ANOVA and Correlation Analysis.
Secondary Research
To conduct a comprehensive and deep study of the global chatbot market, MRFR utilized various secondary sources such as company and industry presentations, news journals, company databases and directories. These sources include both online and offline resources. The goal of utilizing secondary sources is to gain additional insights and understanding of the current market for chatbots.
Primary Research
To further inquire into the current trends in the global market for chatbots, MRFR utilized primary research tools and techniques. Primary research tools such as interviews, surveys and questionnaires are administered to various stakeholders in the industry. These stakeholders range from companies, distributors, resellers, and industry partners. The purpose of the primary research is to acquire in-depth information and insights into the current market situation as well as assess and understand the strengths, weaknesses, opportunities and threats present in the market.
Data Validation
In addition to undertaking primary and secondary research, MRFR also dedicated time and effort to ensure the quality and accuracy of the data collected and gathered during our research. To guarantee the accuracy and assurance of the data collected, MRFR utilizes a Triangulation Method that includes acquiring data from both primary and secondary sources and then evaluating and cross-verifying the accuracy of the results. This method enables us to validate and ensure the accuracy of all the data gathered during our research study.
Research Assumptions
To complete our research and gain as much insight and understanding as possible, several assumptions and hypotheses were made. These assumptions are made based on the data gathered and collected during our research and are listed below:
Market Structure
The structure of the global chatbot market is quite complex and is composed of several different market players. To effectively analyze the current market situation and provide an accurate forecast, MRFR undertook a Market Structural Mapping Analysis. This analysis enables us to identify the major market segments and the key players present in these market segments. The analysis also highlights the current market trends and allows for further analysis of the market dynamics.
Data Points used in the Report
To effectively capture the current market situation in the global chatbot market and provide a comprehensive and accurate report, MRFR has utilized several key data points. These data points include market drivers, opportunities, trends, pricing analyses and market attractiveness. In addition to that, MRFR had also compiled a range of data points related to the different market segments such as investor insights, technological advancements and financial outlook. The data points used in this report are collected through a combination of primary and secondary sources.
Final Evaluation
Finally, to evaluate the impact of the current market trends and future market development, MRFR undertook a detailed analysis of the market. This analysis includes a PESTLE Analysis, Porter’s Five Forces Analysis, SWOT Analysis and a Correlation Analysis. All the information gathered and collected from the primary and secondary sources is cross-referenced and verified before getting included in the final report.
Market Research Future (MRFR) used a structured and strategic research methodology to study the current market for chatbots and analyze the current trends and price dynamics present in the market. This research involves a combination of primary and secondary research which is combined with data validation techniques such as the Triangulation Method. In addition to this, MRFR used market structure mapping and various analytical tools such as PESTLE Analysis, and SWOT Analysis to gain further insights. This research also includes a detailed evaluation of the various drivers and challenges present in the current market and predicts the future trends that could affect the global chatbot market in the coming years.
TABLE OF CONTENTS
1 MARKET INTRODUCTION
1.1 INTRODUCTION
1.2 SCOPE OF STUDY
1.2.1 RESEARCH OBJECTIVE
1.2.2 ASSUMPTIONS
1.2.3 LIMITATIONS
1.3 MARKET STRUCTURE
2 RESEARCH METHODOLOGY
2.1 RESEARCH TYPE
2.2 PRIMARY RESEARCH
2.3 SECONDARY RESEARCH
2.4 FORECAST MODEL
2.4.1 MARKET DATA COLLECTION, ANALYSIS & FORECAST
2.4.2 MARKET SIZE ESTIMATION
3 MARKET DYNAMICS
3.1 INTRODUCTION
3.2 MARKET DRIVERS
3.3 MARKET CHALLENGES
3.4 MARKET OPPORTUNITIES
3.5 MARKET RESTRAINTS
4 EXECUTIVE SUMMARY
5. MARKET FACTOR ANALYSIS
5.1 PORTER’S FIVE FORCES ANALYSIS
5.2 SUPPLY CHAIN ANALYSIS
6 CHATBOTS MARKET, BY SEGMENTS
6.1 INTRODUCTION
6.2 MARKET STATISTICS
6.2.1 BY TYPE
6.2.1.1 SOFTWARE
6.2.1.2 SERVICES
6.2.2 BY DEPLOYMENT
6.2.2.1 CLOUD
6.2.2.2 ON PREMISE
6.2.3 BY USAGE
6.2.3.1 WEBSITES
6.2.3.2 MOBILE PLATFORM
6.2.3.3 SOCIAL MEDIA
6.2.4 BY INDUSTRY VERTICALS
6.2.4.1 BFSI
6.2.4.2 RETAIL AND E-COMMERCE
6.2.4.3 GOVERNMENT
6.2.4.4 TRAVEL AND HOSPITALITY
6.2.5 BY REGION
6.2.5.1 NORTH AMERICA
6.2.5.2 EUROPE
6.2.5.3 ASIA-PACIFIC
6.2.4.4 REST OF THE WORLD
7 COMPETITIVE ANALYSIS
7.1 MARKET SHARE ANALYSIS
7.2 COMPANY PROFILES
7.2.1 FACEBOOK, INC. (U.S.)
7.2.2 WECHAT (CHINA)
7.2.3 IBM (U.S.)
7.2.4 NAUNCE COMMUNICATIONS INC. (U.S.)
7.2.5 EGAIN CORPORATION (U.S.)
7.2.6 CREATIVE VIRTUAL PVT. LTD. (U.K.)
7.2.7 NEXT IT CORP. (U.S.)
7.2.8 CX COMPANY (NETHERLANDS)
7.2.9 SPEAKTOIT INC. (U.S.)
7.2.10 24/7 CUSTOMER INC. (U.S.)
7.2.11 CODEBABY (IDAVATARS), INC. (U.S.)
7.2.12 DIGITALGENIUS (U.K.)
7.2.13 HOWDY (U.S.)
7.2.14 TALLA (U.S.)
7.2.15 SEMANTIC MACHINES (U.S.)
7.2.16 OTHERS
LIST OF TABLES
TABLE 1 CHATBOTS MARKET, BY TYPE
TABLE 2 CHATBOTS MARKET, BY DEPLOYMENT
TABLE 3 CHATBOTS MARKET, BY USAGE
TABLE 4 CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 5 CHATBOTS MARKET, BY REGIONS
TABLE 6 NORTH AMERICA CHATBOTS MARKET, BY TYPE
TABLE 7 NORTH AMERICA CHATBOTS MARKET, BY DEPLOYMENT
TABLE 8 NORTH AMERICA CHATBOTS MARKET, BY USAGE
TABLE 9 NORTH AMERICA CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 10 U.S. CHATBOTS MARKET, BY TYPE
TABLE 11 U.S. CHATBOTS MARKET, BY DEPLOYMENT
TABLE 12 U.S. CHATBOTS MARKET, BY USAGE
TABLE 13 U.S. CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 14 CANADA CHATBOTS MARKET, BY TYPE
TABLE 15 CANADA CHATBOTS MARKET, BY DEPLOYMENT
TABLE 16 CANADA CHATBOTS MARKET, BY USAGE
TABLE 17 CANADA CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 18 GERMANY CHATBOTS MARKET, BY TYPE
TABLE 19 GERMANY CHATBOTS MARKET, BY DEPLOYMENT
TABLE 20 GERMANY CHATBOTS MARKET, BY USAGE
TABLE 21 GERMANY CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 22 U.K. CHATBOTS MARKET, BY TYPE
TABLE 23 U.K. CHATBOTS MARKET, BY DEPLOYMENT
TABLE 24 U.K. CHATBOTS MARKET, BY USAGE
TABLE 25 U.K. CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 26 EUROPE CHATBOTS MARKET, BY TYPE
TABLE 27 EUROPE CHATBOTS MARKET, BY DEPLOYMENT
TABLE 28 EUROPE CHATBOTS MARKET, BY USAGE
TABLE 29 EUROPE CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 30 FRANCE CHATBOTS MARKET, BY TYPE
TABLE 31 FRANCE CHATBOTS MARKET, BY DEPLOYMENT
TABLE 32 FRANCE CHATBOTS MARKET, BY USAGE
TABLE 33 FRANCE CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 34 ASIA-PACIFIC CHATBOTS MARKET, BY TYPE
TABLE 35 ASIA-PACIFIC CHATBOTS MARKET, BY DEPLOYMENT
TABLE 36 ASIA-PACIFIC CHATBOTS MARKET, BY USAGE
TABLE 37 ASIA-PACIFIC CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 38 REST OF THE WORLD CHATBOTS MARKET, BY TYPE
TABLE 39 REST OF THE WORLD CHATBOTS MARKET, BY DEPLOYMENT
TABLE 40 REST OF THE WORLD CHATBOTS MARKET, BY USAGE
TABLE 41 REST OF THE WORLD CHATBOTS MARKET, BY INDUSTRY VERTICALS
LIST OF FIGURES
FIGURE 1 RESEARCH TYPE
FIGURE 2 CHATBOTS MARKET, BY TYPE (%)
FIGURE 3 CHATBOTS MARKET, BY DEPLOYMENT (%)
FIGURE 4 CHATBOTS MARKET, BY USAGE (%)
FIGURE 5 CHATBOTS MARKET, BY INDUSTRY VERTICALS (%)
FIGURE 6 CHATBOTS MARKET, BY REGIONS (%)
FIGURE 7 NORTH AMERICA CHATBOT MARKET, BY TYPE (%)
FIGURE 8 NORTH AMERICA CHATBOTS MARKET, BY DEPLOYMENT (%)
FIGURE 9 NORTH AMERICA CHATBOTS MARKET, BY USAGE (%)
FIGURE 10 NORTH AMERICA CHATBOT MARKET, BY INDUSTRY VERTICALS (%)
FIGURE 11 EUROPE CHATBOTS MARKET, BY TYPE (%)
FIGURE 12 EUROPE CHATBOTS MARKET, BY DEPLOYMENT (%)
FIGURE 13 EUROPE CHATBOTS MARKET, BY USAGE (%)
FIGURE 14 EUROPE CHATBOTS MARKET, BY INDUSTRY VERTICALS (%)
FIGURE 15 ASIA-PACIFIC CHATBOTS MARKET, BY TYPE (%)
FIGURE 16 ASIA-PACIFIC CHATBOTS MARKET, BY DEPLOYMENT (%)
FIGURE 17 ASIA PACIFIC CHATBOTS MARKET, BY USAGE (%)
FIGURE 18 ASIA-PACIFIC CHATBOTS MARKET, BY INDUSTRY VERTICALS (%)
FIGURE 19 REST OF THE WORLD CHATBOTS MARKET, BY TYPE (%)
FIGURE 20 REST OF THE WORLD CHATBOTS MARKET, BY DEPLOYMENT (%)
FIGURE 21 REST OF THE WORLD CHATBOTS MARKET, USAGE (%)
FIGURE 22 REST OF THE WORLD CHATBOTS MARKET, BY INDUSTRY VERTICALS (%)
Research Analyst Level II With a technical background in information technology & semiconductors, shubham has 4.5+ years of experience in market research and analytics with the tasks of data mining, analysis, and project execution. he is the poc for our clients, for their consulting projects running under the ict/semiconductor domain. shubham holds a bachelor’s in information and technology and a master of business administration (mba). shubham has executed over 150 research projects for our clients under the brand name market research future in the last 2 years. his core skill is building the research respondent relation for gathering the primary information from industry and market estimation for niche markets. he is having expertise in conducting secondary & primary research, market estimations, market projections, competitive analysis, analysing current market trends and market dynamics, deep-dive analysis on market scenarios, consumer behaviour, technological impact analysis, consulting, analytics, etc. he has worked on fortune 500 companies' syndicate and consulting projects along with several government projects. he has worked on the projects of top tech brands such as ibm, google, microsoft, aws, meta, oracle, cisco systems, samsung, accenture, vmware, schneider electric, dell, hp, ericsson, and so many others. he has worked on metaverse, web 3.0, zero-trust security, cyber-security, blockchain, quantum computing, robotics, 5g technology, high-performance computing, data centers, ai, automation, it equipment, sensors, semiconductors, consumer electronics and so many tech domain projects.
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