The knowledge management software market is predicted to reach USD 62.61 Billion by 2030, registering a 12.50% CAGR during the forecast period, 2022-2030. In this report, Market Research Future (MRFR) includes the segmentation and dynamics of the market to offer a better glimpse of the market in the next few years. The global knowledge management software market is expected to witness substantial growth during the forecast period, primarily due to the increasing need for customer retention and satisfaction.
The global knowledge management software market has been segmented into on type, deployment type, organization size and end-user.
Based on Type, the global knowledge management software market is segmented into Mobile - Android Native and Mobile - iOS Native. knowledge management software for mobile devices developed on the android native operating system is considered under the mobile - android native segment. Whereas knowledge management software for mobile devices developed on the iOS native operating system is considered under the mobile - iOS native segment. The mobile - android native segment accounted for a larger market in 2020.
Based on the Deployment Type, the global knowledge management software market is segmented into On Premises, Cloud and Hybrid. The on-premises method involves deploying software where the application is installed directly on the user’s system. Cloud deployment is the process of deploying an application using one or more cloud-based hosting models such as software as a service, platform as a service, or infrastructure as a service.
Based on the Organization size, the market has been split into Small & Medium Scale Enterprise and Large-Scale Enterprise.
Based on the End User, the market has been split into BFSI, Government & Defense, Pharmaceuticals, IT & Telecommunication, Manufacturing and Others. The IT & telecommunication segment accounted for the largest market share in 2020, and the banking, financial services and insurance (BFSI) segment was the second-largest market in 2020.
The global market for knowledge management software has witnessed significant growth over the forecast period primarily due to the increasing need for customer retention and satisfaction. There are several domestic, regional, and global players operating in the knowledge management software market who continuously strive to gain a significant share of the overall market. During the study, MRFR has analyzed some of the major players in the global knowledge management software market who have contributed to the market growth. These include Freshworks Inc., Atlassian Corporation Plc, Exo Platform, Bitrix24 Inc., ProProfs, IBM Corporation, SAP SE, Zoho Corporation Pvt Ltd., Oracle Corporation, Capgemini SE, SkyPrep Inc., Lucidea, Egain Corporation, Upland Software Inc., Zendesk Inc. Among these, MRFR has analyzed five top players in the knowledge management software market.
Based on region, the market has been segmented into North America, Europe, Asia-Pacific, the Middle East & Africa, and South America. North America is likely to have a significant market share due to its robust infrastructure and early adoption of new technology. North America dominates the knowledge management software industry because of the rising demand in multiple sectors and widespread acceptance of various management software. The regional market is being boosted by a supportive and superior infrastructure and a high tendency to learn new technologies and integrate it into the system.
The global space PCB assembly services, by region is divided into North America, South America, the Middle East & Africa, Europe, and Asia-Pacific.
The market is led by North America. The players present in North America are one of the top players in the world. The regional market is being boosted by a supportive and superior infrastructure and a high tendency to learn new technologies and integrate it into the system.
Europe's market is primarily driven by the growth of unstructured data along with the use of cloud-based knowledge management software. Product launches, mergers and acquisitions, government alliances, and technological developments are all ways that market players contribute to market growth and stay competitive.
In the coming years, Asia-Pacific will experience rapid growth as businesses strive to provide better solutions to their clients. Countries like China, India, and Japan will have the greatest impact on market growth. Knowledge management software market players in APAC have been growing rapidly. The expansion of APAC's knowledge management software market is being accelerated by factors such as the increasing number of small and medium-sized organizations (SMEs). Furthermore, IT spending in the region is gradually increasing, which is expected to increase the use of knowledge management software. In terms of enterprise content management software solutions and services, China, Japan, and Australia & New Zealand (ANZ) are the dominant countries in the area. While spending on IT solutions has surged in APAC, the recent COVID-19 pandemic has caused a setback. The outbreak of COVID-19 makes it more critical for corporate leaders in APAC to accelerate cloud adoption and digital transformation.
During the projected period, the Middle East and Africa and South America market is expected to experience steady growth. Due to the increasing usage of smartphones, online services, and rising startup funding, the market is expected to grow at a moderate rate throughout the forecast period.