Queue Management System Market Research Report - Global Forecast till 2027

Queue Management System Market Research Report: By Component (Solution, Services), By Vertical (Healthcare, BFSI, Government, Retail, Telecommunication, Education, Hospitality and others) By Region - Forecast till 2027

ID: MRFR/ICT/7220-HCR | February 2021 | Region: Global | 141 pages

Queue Management System Market Overview:
According to the latest report, the queue management system market size is anticipated to grow at a CAGR of 6.1 percent, reaching USD 650 million by 2025. Queue management is a collection of rules and concepts that attempt to govern customer flow and improve their overall experience. Physical queuing, sign-sheet queue management, reservation queue management, and digital queue management are all methods of queue management. As businesses spend more on digital solutions, the demand for digital or virtual queue management has grown. A digital queue management system, often known as a queue management platform, is a collection of technologies designed to monitor and manage the flow of visitors. A typical queue management system is concerned with organizing and avoiding the creation of lengthy lines.

The software is not only utilized to control lines, but it also serves as a customer relationship management system (CRM). Because joining a line is the initial point of contact for a consumer with a service, it is critical for service providers to efficiently manage these queues. Queue management solutions aid in enhancing customer experiences in such circumstances, making it a component of the CRM system. The queue management system operates on the basis of queuing theory, which includes four critical components: client population, mode of arrival, queue type, and service mechanism. The customer demographic refers to the number of individuals who come to a location to use a certain service. Depending on the sort of service provided, the client population might be limited or infinite. The service mechanism component is concerned with the resources necessary, such as the number of servers and the time required to serve each customer.

This report contains all the information on the queue management system market research report and market strengths. The report also contains the culmination of dynamics, segmentation, key players, regional analysis, and other important factors. And a detailed analysis of the queue management system market analysis and forecast to 2025 is also included in the report.

COVID-19 Analysis:
The worldwide lockdown is likely to cause a little slowdown in the queue management system market in 2020. The COVID-19 epidemic has increased churn and shaken nearly every sector. The lockdown is having a negative influence on global production, supply networks, and logistics, as well as the continuation of operations in many industries. Manufacturing, transportation and logistics, and retail and consumer products face the most challenges. Although critical products are excluded from the lockdown, their availability has been hampered owing to a lack of people to operate on production lines, supply networks, and transportation.

Market Dynamic:
A quality management system (QMS) is an automated system designed to handle walk-in services or client flow. It is mostly used to handle client interactions, whether in person or by the information shown on the screen. This system assists businesses in managing and controlling person queues. It provides a variety of modules for users to employ in order to efficiently manage client requests. QMS enables a company to correctly identify inefficiencies in their lines and resolve these issues on a continuous basis to provide a consistently good experience. The advantages of QMS market may be felt throughout the organization, from increased customer happiness to increased company efficiency. According to a VersionX poll, 78 percent of consumers like to be able to choose when they want to be serviced.

Due to the extreme growth of Artificial Intelligence (AI) and analytics trends, the expanding technological world is experiencing a rapid multiplication in the usage of linked gadgets. These technologies have offered an opportunity in the hotel sector to increase visitor and guest security while reducing the human labor necessary to maintain protective measures. The increasing adherence to regulatory compliances drives the demand for automated visitor management solutions.

In the public transportation network, QMS are frequently utilized. The deployment of these across the network necessitates the collaboration of institutions like infrastructure providers, component manufacturers, service providers, government, and user groups. The engagement of many organizations for the effective deployment of ticketing systems necessitates a sophisticated structure, which necessitates a significant investment. As a result, the successful implementation of QMS necessitates a significant amount of money from authorities, which may hinder the queue management system market's growth. QMS will have a high initial setup cost as well as recurring premiums, which may stymie the expansion of this market.

One of the major challenges impacting queue management system market growth is data safety and security problems related to the usage of QMS. Data saved on smart cards or mobile devices by users can be abused. Large companies, on the other hand, are more worried about the safety and security of these automated QMS due to a number of safety problems and vulnerabilities. According to an IBM assessment, some QMS have vulnerabilities and may be readily hacked or accessed by intruders. These attackers can easily get access to kiosks and break into underlying operating systems (OS), resulting in the loss or theft of critical information from the company.

Cumulative Growth Analysis:
There are numerous companies in the Global Queue Management System Market that provide various sorts of solutions. SEDCO, for example, provides queue management, which allows a consumer to enter a queue by purchasing a ticket through multiple channels (ticketing Kiosk, mobile applications, and online appointments), and call customers forward to the service using various notification systems. These solutions are simple to incorporate into a variety of company systems.

Value Chain Analysis:
According to the reports, the Queue Management System Market is divided into three sections: component, vertical, and region. The queue management system market has been divided into two components: solutions and services. The solution category had the largest market share in 2018, and it is projected to have a greater market share over the forecast period. The services section comprises the associated services provided by the solution provider during or after the system's implementation. The services mostly consist of professional services such as support and maintenance as well as training. During the projection period, the service category is predicted to increase at a faster CAGR. The queue management system market is divided into verticals such as healthcare, BFSI, government, retail, telecommunication, education, hospitality, and others. During the projection period, 2019–2025, the retail & consumer goods category is predicted to increase at the fastest CAGR.

Queue Management System Market Segmentation Overview:
The market is segmented based on the component, vertical, and region. The global Queue Management System Market trend is expected to witness decent growth during the forecast period.

By Application:
The queue management system market is segmented into safety solutions and services based on the application.

By end-users:
Based on the propulsion types, the queue management system market is segmented into healthcare, BFSI, government, retail, telecommunication, education, hospitality, and others.

Queue Management System Market Regional Analysis:
According to the reports, the Global Queue Management System Market has been divided into Asia-Pacific, North America, Europe, the Middle East and Africa, and South America. In terms of market share, North America dominates the queue management system industry. Some of the reasons driving market expansion include the increasing deployment of such solutions across various agencies as well as retail and consumer goods companies. Furthermore, the North American market has taken the largest position due to the existence of a number of queue management system firms giving comprehensive solutions to corporations.

Europe is now ranked second in the market. Europe has been divided into the United Kingdom, Germany, France, Spain, Italy, and the rest of Europe for the purposes of this research. The UK is anticipated to earn the most queue management system market share, followed by Germany and France, according to the MRFR research. The growing requirement to provide a better customer experience for services is a driving element in the region's queue management system market growth.

Queue Management System Market Competitive Landscape:
To improve their market offers, QMS suppliers have used a variety of organic and inorganic development methods, such as new product releases, product upgrades, partnerships and agreements, business expansions, and mergers and acquisitions.

Queue Management System Market Top Players

  •         AURIONPRO (India)

  •         Wavetec (UAE)

  •         Xtreme Media Pvt. Ltd. (India)

  •         Qmatic (Sweden)

  •         VirtuaQ (US)

  •         QLess, Inc. (US)

  •         Databyte (Australia)

  •         Qudini (UK)

  •         Tensator (UK)

  •         SEDCO (UAE)

  •         KareXpert Technologies Pvt Ltd. (India)

  •         CampusQ (Australia)

  •         Advantech Co., Ltd. (Taiwan)

  •         XIPHIAS Software Technologies (India)

Report Overview:
The following report comprises of –

  • Market overview

  • Covid 19 Analysis

  • Market Dynamic

  • Drivers

  • Opportunities

  • Restraints

  • Challenges

  • Cumulative Growth Analysis

  • Value Chain Analysis

  • Segmentation Overview

  • By Application

  • By End-Users

  • Regional Analysis

  • Competitive landscape

Recent Developments:
Qmatic unveiled the newest generation of touch screen self-service kiosks in December 2019. The improved version of Qmatic Intro 8 is designed to better meet the demands of customers throughout their purchase experience.

Queue Management System Market Segments

By component:


  • Software

  • Platform

Professional Services:

  • Consulting

  • System Integration and  Implementation

  • Support and Maintenance

Managed Services:
By vertical:

  • Government and Public Sector

  • BFSI

  • Retail and Consumer Goods

  • Healthcare and Life Sciences

  • IT and Telecom

  • Travel and Hospitality

  • Utilities

  • Other Verticals (Education, Manufacturing, and Media And Entertainment)

By region:

North America:

  • US

  • Canada


  • UK

  • Germany

  • France

  • Rest of Europe 


  • China

  • India

  • Japan

  • Rest of APAC


  • South Africa

  • UAE

  • KSA

  • Rest of MEA

Latin America:

  • Brazil

  • Mexico

  • Rest of Latin America

Report Scope:
Report Attribute/Metric Details
  Market Size   USD 650 Million (2025)
  CAGR   6.1% (2025)
  Base Year   2019
  Forecast Period   2020-2027
  Historical Data   2018
  Forecast Units   Value (USD Million)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   By Component, By Vertical
  Geographies Covered   North America, Europe, Asia-Pacific, and Rest of the World (RoW)
  Key Vendors   AURIONPRO (India), Wavetec (UAE), Xtreme Media Pvt. Ltd. (India), Qmatic (Sweden), VirtuaQ (US), QLess, Inc. (US), Databyte (Australia), Qudini (UK), Tensator (UK), SEDCO (UAE), KareXpert Technologies Pvt Ltd. (India), CampusQ (Australia), Advantech Co., Ltd. (Taiwan) and XIPHIAS Software Technologies (India)
  Key Market Opportunities   The factors that are responsible for the growth of the market include a growing deployment of such solutions across various government organizations and retail and consumer goods enterprises.
  Key Market Drivers

  • The queue management system market is driven by the growing focus on customer satisfaction and increasing investment across industry verticals. \r\n
  • Also, since it is a cost-effective form of managing queues, its demand is being significantly increased.

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    Frequently Asked Questions (FAQ) :

    The global queue management system market is expected to record a substantial market valuation of 650 million by 2025.

    The global queue management system market is projected to register a moderate 6.1% CAGR in the forecast period.

    A few major market players operating in the global queue management system market are KareXpert Technologies Pvt Ltd. (India), Tensator (UK), SEDCO (UAE), CampusQ (Australia), among others.

    The queue management system works on the principle of queuing theory that has four vital components including population of customer, method of arrival, type of queue, and service mechanism.

    Queue Management System comprises several players who offer various types of solutions. For instance, SEDCO offers queue management that enables a customer to enter a queue by taking a ticket via different channels (ticketing Kiosk, mobile apps, and online appointment), call customers forward to the service using various notification methods.