Patient Portal Market Research Report—Global Forecast till 2027

Patient Portal Market Research Report: Information by Type (Standalone Patient Portals, Integrated Patient Portals), by Delivery Mode (Web-Based Delivery, Cloud-Based Delivery), by End User (Providers, Payers, Pharmacies, Others), and by Region (North America, Europe, Asia-Pacific, and Rest of the World) - Forecast till 2027

ID: MRFR/HC/9264-HCR | February 2023 | Region: Global | 120 Pages         

Patient Portal Market Speak to Analyst Request a Free Sample

Patient Portal Market

The patient portal market is expected to cross ~USD 7,646.6 million by 2027 at a CAGR of ~15.60%.

By Type Standalone Patient Portals Integrated Patient Portals
By Delivery Mode Web-Based Delivery Cloud-Based Delivery
By End User Providers Payers Pharmacies
Key Players
Companies Profiled   Allscripts Healthcare SolutionsInc. (US)   McKesson Corporation (US)   Athenahealth (US)   Cerner Corporation (US)   eClinicalWorks (US)   CureMD (US)   NextGen Healthcare Information Systems LLC (US)   Greenway Health LLC (US)   Medfusion (US)   Epic Corporation Inc. (US)
Market Driving Forces   Increasing EHR adoption rate   Growing popularity of patient portals among payers   Regulatory provisions favoring market growth
Request a Free Sample

Patient Portal Market Overview

The patient portal market is expected to cross ~USD 7,646.6 million by 2027 at a CAGR of ~15.60%. Patient portals incorporate patient-centric services, such as access to healthcare records, communication between patients, payers and providers. The technological advancement in healthcare services through mobile-based technologies, more dependence of mobile technology, web-based patient diaries, wearable technologies and other digital approaches is expected to increase the overall size for patient portal market. These portals are developed by software companies in the form of web-based or mobile -based application to be interfaced by users to store or retrieve important records. The market is further driven by various factors such as rising teleconsultation services due to COVID-19 pandemic, rise in integration of mobile-based health platforms, and the increasing support by governments in the form of policies, rules and acts favoring growth. However, the data security & privacy concerns and need for infrastructure to maintain servers may impede the growth of the market.

COVID-19 Analysis

The present COVID-19 pandemic has impacted people all over the world and forced the closure of operational facilities across the world. During the lockdown, the healthcare business faced extraordinary challenges such as supply chain disruptions, resulting in closure of workplaces and thereby affecting software development activities. However, COVID-19 pandemic provided support for growth of patient portals market.

The COVID-19 pandemic has created growth opportunities for the companies operating or trying to access the patient portal market. This is due to the increased proportion of population experiencing mental health issues such as anxiety, depression, eating disorders and others. For instance, in October 2020, Mental Health Foundation of India (India) launched MiHOPE, a web portal for treatment of mental illness. Online consultations with support from doctors of All India Institute of Medical Sciences (India) are provided through these portals. Additionally, an article published in Psychotherapy and Psychomatics, a peer-reviewed journal revealed that about 10% of surveyed respondents experienced a clinically significant increase in psychopathological symptoms due to COVID-19 outbreak.

Patient Portal Market Dynamics


  • Increasing EHR adoption rate among payers as well as providers

Regulatory mandates favoring implementation of digital heath strategies have led to increasing adoption of EHR, and in turn helped growth of patient portal market. The push for interoperability of databases by government agencies and convenience provided by EHR in increasing patient engagement has resulted in an increased adoption of patient portal market. For instance, a researcher article published in Journal of Medical Internet Research, published on 18th February 2021, compared the adoption of EHRs in Chinese and the US hospitals from 2007-2018. According to the research, it was found that from 2007 to 2018, the average adoption rates of the sampled hospitals in China increased from 18.6% to 85.3%, compared to the increase from 9.4% to 96% in US hospitals.Moreover, developing countries are expected to increase demand for patient portals with an increasing number of initiatives. For instance, Ayushman Bharat Digital Mission launched by Indian government on September 2021, is focused on healthcare digitization with interoperability of available data in other formats. The increasing adoption of EHRs is expected to increase the overall size of patient portal market during the forecast period owing to favorable factors.

  • Growing popularity of patient portals

  • Regulatory provisions favoring market growth

Market Opportunities

  • Increasing need for patient portals

Large proportion of population suffering from chronic diseases and currently on treatment regime generate prescriptions requiring paperwork. The increasing population globally along with surging geriatric population is generating demand for accessing health records without visiting healthcare settings. The bedridden population, people suffering from critical illness or terminal illness and large population under hospice care that cannot travel to healthcare settings need access to patient portals for sharing health records. The software companies can collaborate with providers from developing countries to digitize health records.The changing regulations and acceptance of digital health strategies globally is expected to increase demand for digitization of health records available in paper format. Moreover, technology companies already catering software and services to healthcare providers can increase their customer base by acquiring clients such as pharmaceutical companies engaged in clinical trials.

Market Restraints

  • Privacy and security concerns

Patient engagement is necessary and can be effective for better health outcomes. Moreover, the increasing adoption of EHRs cannot be related to increased adoption by patients. For example, geriatric population and illiterates cannot adopt to the changing tech-savvy nature of software and application designed to ease daily workflow for providers.The patient portals provide ease and convenience in accessing patient health information, but the downside is that it opens doors for privacy and security concerns. For instance, an April 2020 ransomware that attacked Magellan Health, an Arizona-based fortune 500 company providing solution for health plans, employers and government, affected 365,000 patients by July, 2020.

Value Chain Analysis

The global patient portal market is projected to exhibit significant growth over the forecast period, which can be attributed to factors such as an increase in number of government policies favoring digital strategies, higher adoption of EHRs, a rise in the number of software companies providing software as a service, and the increasing demand generated by services for data management. The value chain analysis for the patient portal industry comprises four major components, which start with input supported by R&D to identify needs, followed by the software development process, output in the form of software or application, and ends with marketing and distribution.

Patient Portal Market Segment Overview

By Study Type

  • Standalone Patient Portals

Standalone patient portals are designed with specific needs featuring limited functions. These type of portals are developed for single key feature such as accessing lab test results or scheduling appointments. The available database possesses simple software architecture and requires less infrastructural needs for development as compared to integrated patient portals. Moreover, standalone patient portals are efficient and provide faster user interface.

  • Integrated Patient Portals

An integrated patient portal integrates into the existing infrastructure of a healthcare provider, thereby, improving efficiency of healthcare organizations and facilities. An integrated patient portal is an access point that allows healthcare providers and patients to communicate and share health-related information remotely. Patient portals are one of the key technology platforms that enable patient engagement. Various healthcare-related entities, including hospitals, physician practices, healthcare payers, health information exchange organizations, and retail pharmacies, deploy integrated patient portals.

By Delivery Mode

  • Web-Based Delivery

Technological advances, improved efficiency, convenience, and affordability are some of the factors responsible for the increasing adoption of web-based patient portals. Moreover, providers such as small independent physician facilities having limited need of storing and retrieving health records prefer to invest in affordable web-based patient portal on a dedicated server.

  • Cloud-Based Delivery

Cloud-based portals offer interoperability which eases computer systems or software to exchange information and integrate data with various formats. Furthermore, market players now offer mobile applications for convenient appointment scheduling and checking reports online. Other features that provide convenience include embedding access authorization system on portal and API integration to automate communication via delivery of notifications.

By End User

  • Providers

Healthcare providers include doctors, chiropractors, physical therapists, nurses, pharmacies, hospitals, clinics, diagnostic laboratories, imaging centers and many other entities such as companies coding and processing claims for reimbursement of diagnostics and treatment services. Patient portals help encourage better physician-patient relationships and give patients more control over their treatment.

  • Payers

Payers can be government agencies such as the Centers for Medicare & Medicaid Services (US) and the National Health Service (UK) accepting patient claims and disbursing reimbursements. Payers negotiate or set rates for provider services, collects revenue through premium or tax, and pays provider claims. It includes commercial health payers like Blue Cross Blue Shield (US), Athenahealth (US), Humana Inc. (US), among others.

  • Pharmacies

Patient portals support pharmacies in managing medication orders, refilling prescriptions, changing and conforming shipping address, update billing and automating schedules. The patient portal intended for the pharmacies can be integrated with providers portal to understand medical history and monitor treatment regime. Patients on different medications for different comorbidities can be advised for optimal treatment if patient’s medical history and current treatment regime integrated together.

  • Others

Others segment includes end users such as clinical laboratories providing services for identifying pathological, hematological, cytological and other diseases. The test results of patients can be stored online on portals for accessing remotely by logging through use of credentials. This segment includes imaging centers that use modalities such as X-ray, computed tomography, magnetic resonance imaging, ultrasound imaging and positron-emission tomography. The genetic testing services providers are also considered in others.

Patient Portal Market Regional Analysis

North America

North America held the largest market share in patient portal market in 2020 due to factors like presence of key players like Allscripts Healthcare Solutions, Inc. (US), McKesson Corporation (US), Athenahealth (US), Cerner Corporation (US), eClinicalWorks (US), CureMD (US) and Medfusion (US). Moreover, higher adoption rates of patient portals by payers as well as providers is currently supporting growth of the patient portal market in the region. Furthermore, the increasing digitization of paperwork drives the patient portal market in the region, for instance, from January, 2021 around 16 states of the US that require electronic prescribing of controlled substances and 12 states are currently drafting rules for electronic prescribing.


The Europe patient portal market is accounted to hold a significant market share in 2020. The change in regulatory norms in Europe for maintaining patient health records are expected to increase with support from adoption of digital health strategies at country level. The increasing demand for patient portal is expected to arise from Eastern European countries with several countries currently drafting legal status for access to health records.


The rapid growth of the Asia-Pacific market is due to the developing digital infrastructure for database management and an increase in the number of government bodies developing portals on national level. Countries like Japan, Australia, China and Singapore, have well developed infrastructure for maintaining databases on server. The developing countries in the region portray opportunities for developers to collaborate with national health departments to digitize health records. These factors and opportunities enable the Asia-Pacific region to grow at the highest CAGR during forecast period.

Rest of the World

The Rest of the World is segmented into the Middle East, Africa, and Latin America. The patient portal market in the region is driven by technological developments and increasing number of research institutes, government agencies and clinical laboratories adopting patient portals. For instance, in 2018, Ministry of Public Health, Hamad Medical Corporation (Qatar), and Primary Health Care Corporation (Qatar) launched MyHealth Patient Portal by partnering with Cerner Corporation (US).

Patient Portal Market Competitive Landscape

The global patient portal market is characterized by the presence of many global, regional, and local vendors catering to the demand created by government agencies, healthcare provider and payers operating in the industry. The changing regulatory norms to implement digital health strategies is propelling the patient portal market growth. The market is highly competitive, with players competing and partnering to gain a substantial market share. For instance, in August 2019, IQVIA (US) launched IQVIA Patient Portal, a web-based solution built on health cloud platform to increase patient engagement and recruitment. The prominent players are involved in strategic agreements and collaborative approach to sustain their market positions.

List of companies with HQ

  • Allscripts Healthcare Solutions, Inc. (US)

  • McKesson Corporation (US)

  • Athenahealth (US)

  • Cerner Corporation (US)

  • eClinicalWorks (US)

  • CureMD (US)

  • NextGen Healthcare Information Systems, LLC (US)

  • Greenway Health, LLC (US)

  • Medfusion (US)

  • Epic Corporation Inc. (US)

  • GE Healthcare (US)

  • Intelichart (US)

  • Others

Recent Developments

  • The Australian government rolled out My Health Record in 2019 which has increased number of general practitioners (GP) maintaining digital records

  • In March 2021, TrueCare, launched its MyChart patient portal to help patients easily access and manage their health information

  • In January 2020, Bridge Patient Portal reported the launch of its new telehealth solution that leverages Zoom for Healthcare

Report Overview

The study covers the existing short-term and long-term market effects, as well as helping decision-makers to draught short-term and long-term plans for businesses by region. The report covers major regions in North America, Europe, Asia-Pacific, and the Rest of the World. The report analyzes market drivers, restraints, opportunities, challenges, Porter's Five Forces, Value Chain, and impact of COVID-19 on the market.

Scope of the Report

The scope of the global patient portal market study includes market size analysis and a detailed analysis of the manufacturer's products and strategies. The market has been segmented based on type, delivery mode, end user, and region.

Market Segmentation:

Patient Portal Market, By Type

  • Standalone Patient Portals

  • Integrated Patient Portals

Patient Portal Market, By Delivery Mode

  • Web-Based Delivery

  • Cloud-Based Delivery

Patient Portal Market, By End User

  • Providers

  • Payers

  • Pharmacies

  • Others

Patient Portal Market, By Region

  • North America

    • US

    • Canada

  • Europe

    • Germany

    • France

    • UK

    • Italy

    • Spain

    • Rest of Europe

  • Asia-Pacific

    • China

    • Japan

    • India

    • Australia

    • South Korea

    • Rest of Asia-Pacific

  • Rest of the World

    • Middle East

    • Africa

    • Latin America

Report Scope:

Report Attribute/Metric Details
  Market Size   2027: ~USD 7,646.6 Million
  CAGR   ~15.60%
  Base Year   2020
  Forecast Period   2021-2027
  Historical Data   2018 & 2019
  Forecast Units   Value (USD Million)
  Report Coverage   Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
  Segments Covered   Type, Delivery Mode, and End User
  Geographies Covered   North America, Europe, Asia-Pacific, and Rest of the World (RoW)
  Key Vendors   • Allscripts Healthcare Solutions, Inc. (US) • McKesson Corporation (US) • Athenahealth (US) • Cerner Corporation (US) • eClinicalWorks (US) • CureMD (US) • NextGen Healthcare Information Systems, LLC (US) • Greenway Health, LLC (US) • Medfusion (US) • Epic Corporation Inc. (US) • GE Healthcare (US) • Intelichart (US) • Others
  Key Market Opportunities   • Increasing need for patient portals
  Key Market Drivers   • Increasing EHR adoption rate • Growing popularity of patient portals among payers • Regulatory provisions favoring market growth

Speak to Analyst Ask for Customization

Frequently Asked Questions (FAQ) :

The patient portal market is anticipated to reachUSD 7,646.6 million at a CAGR of 15.60% by 2027.

Allscripts Healthcare Solutions, Inc. (US), McKesson Corporation (US), Athenahealth (US), Cerner Corporation (US), eClinicalWorks (US), CureMD (US), NextGen Healthcare Information Systems, LLC (US), Greenway Health, LLC (US), Medfusion (US), Epic Corporation Inc. (China), and GE Healthcare (US) are the key competitors in the market of Patient Portal.

North America holds the largest share in the global market of Patient Portal.

Increasing EHR adoption rate among payers as well as providers and Growing popularity of patient portals are the key factors driving the market of Patient Portal.

Privacy and security concerns may act as market deterrents of Patient Portal.