IT Service Management Market Research Report - Forecast till 2027

IT Service Management Research Report– by Type (Configuration Management, IT Asset Management, DBMS Management), Deployment (Cloud, On-Premise), End User (IT & Telecommunication, Healthcare, Media & Entertainment, Retail, BFSI) – Global Forecast till 2027

ID: MRFR/ICT/0427-HCR | February 2021 | Region: Global | 100 pages

Market Overview


IT service management is a practice that is process-based. This service has been designed to deliver IT-related services to businesses as well as cater to the need of the consumers. The IT service management market is all set to experience a major boost in widening its operation owing to the increased number of employees making use of the IT devices and services at their workplace. 


The global IT Service Management Market is expected to grow at a CAGR of approximately 12% during the forecast period 2017-2023. This expectation is for the forecasted period of 2017 to 2023. The major factors for the same are considered to be the rise in the growth are the opportunities in the way for cloud solutions as well as digitization. 


Covid 19 Analysis 


The coronavirus global pandemic of 2020 was unexpected and many businesses around the globe had to shift to remote workspaces instead of the traditional ones. However, many businesses, as well as IT organizations, were seen as largely driven along with sustaining. 


Owing to the pandemic, many questions related to the budget, salaries, and efforts. The government is gearing up for providing opportunities, investments, and support of a similar kind to the companies providing IT services and management. 


IT Service Management Forecast Market Dynamics


Drivers 


Increased flocking o technologies that are cloud-based


There has been an increased rate of adoption of cloud-based technologies. Hence, most organizations are looking for IT services at a rate that well aligns with the use of these services. This is a much feasible option in comparison to the built and maintenance of these services in the working premises of any company. 


Restraints 


Concerns related to safety and privacy


Security and privacy are important when it comes to the life of any business. The world today needs services that protect the data prone to misuse and leaking. Businesses are prone to sensitivity while conversing about the communication channels as it can have a direct impact on the privacy of the company’s data. This is substantial as many businesses are dependent on the customers’ data. 


Challenges 


Lack of integration concerns 


Connecting a minimum of 2 or more IT systems is done through the process of integration. But, this is one major challenge that is being faced by organizations these days. There is a lack of standard procedures and processes for integration in their various IT systems as well as protocols for communication. Shifting to the cloud and other IT-related services are turning into challenges for many companies merging. 


Technology Analysis 


With the frequent changes and owing to the dynamicity in the field of technology, businesses and enterprises out there are looking for cloud-based solutions. These help in the reduction of the CAPEX as well as POEX of the enterprises and hence, there is an emerging demand for these amongst many startups as well as small and medium-sized enterprises. The IT services market management trends are all set to offer assistance in the IT infrastructure, business applications, and components along with their associated processes, helping them grow in the forecasted period. 


Segment Overview of the Global IT Service Management Market Trends 


Owing to the different sizes of the firms like small, medium, and large enterprises, the IT service management market has been segmented. The end-users, deployment, and type are the factors through which the segmentation for the IT service market is done. 


On the basis of type: 


The IT service management market size is diverse and wide. Owing to the same, there are bifurcations in the market for businesses and enterprises. It has been segmented into IT asset management, network management, configuration management, application performance management, as well as, DBMS management. 


On the basis of deployment: 


The IT service management market segmentation on the basis of deployment is into the on-premises as well as the cloud-based ones. With the changing times, enterprises have to opt for cloud-based solutions for integration, development, and processing.  


On the basis of the end-user: 


The IT service management market extends its services to users belonging to different fields of operations. Hence, the market is segmented on the basis of the ned user who is being benefitted by the services. There are different end-users like manufacturing, BFSI, telecommunication, media, healthcare, entertainment, retail services, and much more. 


Regional Analysis


Asia Pacific expected highest CAGR in the forecasted period 


The global IT service management market forecast for the year 2023 is studied for many countries like the Asia Pacific, North American regions, Europe, and other countries of the world. North America having the USA and Canada holds the largest market share. The enterprises that are functioning in that region are known to offer ITSM solutions that are very pocket-friendly. Also, they are known for offering platforms for software applications thus enabling the developers to get at hand at developing and building customized IT solutions on the requirement. 


With the correct implementation of advanced IT services and technology, the Asia Pacific region is expected to have rapid growth in the forecasted period. There are going to be great opportunities for the services providers by the end of the forecasted period 2017-2023. 


Competitive Landscape 


The key market players dominating the IT service management market are as follows: 


Microsoft (US) 


IBM (US)


HPE (US)


ServiceNow (US)


ITSM (Australia)


BMC Software (US) 


Hornbill (UK)


Broadcom (US)


LeanIX (Germany)


InfraSight Labs (Sweden) 


Electric (US)


These enterprises have an improved functioning for a business that will help in reducing the operational expenses. These are going to act as major driving forces and help in reaching a high CAGR of 12% by the end of the forecasted period of 2017-2023. 


IBM Corporation is an emerging clear player and is expected to expand its customer base. Also, it is aiming to establish a wider geographical footprint with the help of its distribution channels helping in increasing the quantum of revenues. 


Recent Developments in the IT Service Management market size



  • Many enterprises belonging to the North American continent are taking up opportunities for expanding their data center capacity in other countries. This is going to fetch them expansion chances in the global market by the end of the forecasted period well. 



  • The IT service management market forecast is aiming to develop data center facilities for expansion and increasing the scalability for the provision of IT and cloud-based services. 



  • The ITSM services are being identified and evaluated as the main delivery options while initiating the process of IT investments and initiatives, strategies, as well as, projects. ITSM is considered an ideal application for chat boxing technology. 



  • Many banks and other service providers are turning to BMC solutions concerning portfolios as well as service management for excellence in the integrated and groups of financial services. 



  • There have been discoveries of automated assets, discovery solutions, self-service, and digital workplace apps, and much more. The adoption of more user-friendly industries is going to induce positive market growth. 


Report Overview of the IT service management market trends 


The IT service management market report talks cover the following dimensions:



  • Market Overview 

  • COVID 19 Analysis 

  • Market Dynamics 

  • Technology Analysis

  • Market segmentation overview 

  • Regional Analysis 

  • Competitive Landscape 

  • Recent developments in the IT market trends 


This report covers the IT service management market, the services provided by them, and how various businesses and enterprises are turning to have the ITSM solutions on board. The COVID 19 pandemic has changed the way of working and providing IT solutions. The way companies are finding their way back with the boost is discussed as well. 



Frequently Asked Questions (FAQ) :


The technology investors, IT service providers, research and consultancy firms, government bodies, as well as, technology solution providers are termed as the intended audience.

The IT service management market for 2020 was valued at USD 2627.07 million. However, for the forecast period, the revenue collection is expected to reach approximately USD 4246.82 million by 2023.

The Asia Pacific regions like China and Japan, India as well as South Korea, North American regions like the USA and Canada, Europe are the major contenders. North America has the largest share in the IT service management market sector. All these countries are undergoing a rise in investments and interests in their IT services.

TABLE OF CONTENTS

1 Executive Summary

2 Scope of the Report

2.1 Market Definition

2.2 Scope of the Study

2.2.1 Research Objectives

2.2.2 Assumptions & Limitations

2.3 Markets Structure

3 Market Research Methodology

3.1 Research Process

3.2 Secondary Research

3.3 Primary Research

3.4 Forecast Model

4 Market Landscape

4.1 Five Forces Analysis

4.1.1 Threat of New Entrants

4.1.2 Bargaining power of buyers

4.1.3 Threat of substitutes

4.1.4 Segment rivalry

4.2 Value Chain/Supply Chain of Global IT Service Management Market

5 Industry Overview of Global IT Service Management Market

5.1 Introduction

5.2 Growth Drivers

5.3 Impact analysis

5.4 Market Challenges

6 Market Trends

6.1 Introduction

6.2 Growth Trends

6.3 Impact analysis

7. Global IT Service Management Market by Data Type

7.1 Introduction

7.2 Configuration Management

7.2.1 Market Estimates & Forecast, 2020-2027

7.2.2 Market Estimates & Forecast by Region, 2020-2027

7.3 IT Asset Management

7.3.1 Market Estimates & Forecast, 2020-2027

7.3.2 Market Estimates & Forecast by Region, 2020-2027

7.4 End-User Performance Management

7.4.1 Market Estimates & Forecast, 2020-2027

7.4.2 Market Estimates & Forecast by Region, 2020-2027

7.5 Network Management

7.5.1 Market Estimates & Forecast, 2020-2027

7.5.2 Market Estimates & Forecast by Region, 2020-2027

7.6 DBMS Management

7.6.1 Market Estimates & Forecast, 2020-2027

7.6.2 Market Estimates & Forecast by Region, 2020-2027

8. Global IT Service Management Market by Deployment

8.1 Introduction

8.2 On-Cloud

8.2.1 Market Estimates & Forecast, 2020-2027

8.2.2 Market Estimates & Forecast by Region, 2020-2027

8.3 On-Premise

8.3.1 Market Estimates & Forecast, 2020-2027

8.3.2 Market Estimates & Forecast by Region, 2020-2027

9. Global IT Service Management Market by End-User

9.1 Introduction

9.2 IT & Telecommunication

9.2.1 Market Estimates & Forecast, 2020-2027

9.2.2 Market Estimates & Forecast by Region, 2020-2027

9.3 BFSI

9.3.1 Market Estimates & Forecast, 2020-2027

9.3.2 Market Estimates & Forecast by Region, 2020-2027

9.4 Manufacturing

9.4.1 Market Estimates & Forecast, 2020-2027

9.4.2 Market Estimates & Forecast by Region, 2020-2027

9.5 Healthcare

9.5.1 Market Estimates & Forecast, 2020-2027

9.5.2 Market Estimates & Forecast by Region, 2020-2027

9.6 Retail

9.6.1 Market Estimates & Forecast, 2020-2027

9.6.2 Market Estimates & Forecast by Region, 2020-2027

9.7 Others

9.7.1 Market Estimates & Forecast, 2020-2027

9.7.2 Market Estimates & Forecast by Region, 2020-2027

10. Global IT Service Management Market by Region

10.1 Introduction

10.2 North America

10.2.1 Market Estimates & Forecast, 2020-2027

10.2.2 Market Estimates & Forecast by Type, 2020-2027

10.2.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.4 Market Estimates & Forecast by End-User, 2020-2027

10.2.5 U.S.A

10.2.5.1 Market Estimates & Forecast, 2020-2027

10.2.5.2 Market Estimates & Forecast by Type, 2020-2027

10.2.5.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.5.4 Market Estimates & Forecast by End-User, 2020-2027

10.2.6 Mexico

10.2.6.1 Market Estimates & Forecast, 2020-2027

10.2.6.2 Market Estimates & Forecast by Type, 2020-2027

10.2.6.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.6.4 Market Estimates & Forecast by End-User, 2020-2027

10.2.7 Canada

10.2.7.1 Market Estimates & Forecast, 2020-2027

10.2.7.2Market Estimates & Forecast by Type, 2020-2027

10.2.7.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.7.4 Market Estimates & Forecast by End-User, 2020-2027

10.3 Europe

10.2.1 Market Estimates & Forecast, 2020-2027

10.2.2 Market Estimates & Forecast by Type, 2020-2027

10.2.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.4 Market Estimates & Forecast by End-User, 2020-2027

10.3.5 Germany

10.3.5.1 Market Estimates & Forecast, 2020-2027

10.3.5.2 Market Estimates & Forecast by Type, 2020-2027

10.2.5.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.4.4 Market Estimates & Forecast by End-User, 2020-2027

10.3.6. France

10.3.6.1 Market Estimates & Forecast, 2020-2027

10.3.6.2 Market Estimates & Forecast by Type, 2020-2027

10.2.6.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.6.4 Market Estimates & Forecast by End-User, 2020-2027

10.3.7 Italy

10.2.7.1 Market Estimates & Forecast, 2020-2027

10.2.7.2 Market Estimates & Forecast by Type, 2020-2027

10.2.7.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.7.4 Market Estimates & Forecast by End-User, 2020-2027

10.3.8 Spain

10.2.8.1 Market Estimates & Forecast, 2020-2027

10.2.8.2 Market Estimates & Forecast by Type, 2020-2027

10.2.8.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.8.4 Market Estimates & Forecast by End-User, 2020-2027

10.3.9 U.K

10.3.9.1 Market Estimates & Forecast, 2020-2027

10.3.9.2 Market Estimates & Forecast by Type, 2020-2027

10.3.9.3 Market Estimates & Forecast by Deployment, 2020-2027

10.3.9.4 Market Estimates & Forecast by End-User, 2020-2027

10.4 Asia Pacific

10.4.1 Market Estimates & Forecast, 2020-2027

10.4.2 Market Estimates & Forecast by Type, 2020-2027

10.4.3 Market Estimates & Forecast by Deployment, 2020-2027

10.4.4 Market Estimates & Forecast by End-User, 2020-2027

10.4.5 China

10.4.5.1 Market Estimates & Forecast, 2020-2027

10.4.5.2 Market Estimates & Forecast by Type, 2020-2027

10.2.5.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.5.4 Market Estimates & Forecast by End-User, 2020-2027

10.4.6 India

10.4.6.1 Market Estimates & Forecast, 2020-2027

10.4.6.2 Market Estimates & Forecast by Type, 2020-2027

10.4.6.3 Market Estimates & Forecast by Deployment, 2020-2027

10.4.6.4 Market Estimates & Forecast by End-User, 2020-2027

10.4.7 Japan

10.4.7.1 Market Estimates & Forecast, 2020-2027

10.4.7.2 Market Estimates & Forecast by Type, 2020-2027

10.4.7.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.7.4 Market Estimates & Forecast by End-User, 2020-2027

10.4.8 Rest of Asia Pacific

10.4.8.1 Market Estimates & Forecast, 2020-2027

10.4.8.2 Market Estimates & Forecast by Type, 2020-2027

10.4.8.3 Market Estimates & Forecast by Deployment, 2020-2027

10.2.8.4 Market Estimates & Forecast by End-User, 2020-2027

10.5 Rest of the World

10.5.1 Market Estimates & Forecast, 2020-2027

10.5.2 Market Estimates & Forecast by Type, 2020-2027

10.5.3 Market Estimates & Forecast by Deployment, 2020-2027

10.5.4 Market Estimates & Forecast by End-User, 2020-2027

10.5 Middle East & Africa

10.5.1 Market Estimates & Forecast, 2020-2027

10.5.2 Market Estimates & Forecast by Type, 2020-2027

10.5.3 Market Estimates & Forecast by Deployment, 2020-2027

10.5.4 Market Estimates & Forecast by End-User, 2020-2027

10.6 Latin America

10.6.1 Market Estimates & Forecast, 2020-2027

10.6.2 Market Estimates & Forecast by Type, 2020-2027

10.6.3 Market Estimates & Forecast by Deployment, 2020-2027

10.6.4 Market Estimates & Forecast by End-User, 2020-2027

11. Company Landscape

11. Company Profiles

11.1 BMC Software (U.S.)

11.1.1 Company Overview

11.1.2 Product/Business Segment Overview

11.1.3 Financial Updates

11.1.4 Key Developments

11.2 HP (U.S.)

11.2.1 Company Overview

11.2.2 Product/Business Segment Overview

11.2.3 Financial Updates

11.2.4 Key Developments

11.3 CA Technologies (U.S.)

11.3.1 Company Overview

11.3.2 Product/Business Segment Overview

11.3.3 Financial Updates

11.3.4 Key Developments

11.4 IBM Corporation (U.S.)

11.4.1 Company Overview

11.4.2 Product/Business Segment Overview

11.4.3 Financial Updates

11.4.4 Key Developments

11.5 Absolute Software (Canada)

11.5.1 Company Overview

11.5.2 Product/Business Segment Overview

11.5.3 Financial Updates

11.5.4 Key Developments

11.6 Microsoft Corp. (U.S.)

11.6.1 Company Overview

11.6.2 Product/Business Segment Overview

11.6.3 Financial Updates

11.6.4 Key Developments

11.7 Axios Systems (U.K)

11.7.1 Company Overview

11.7.2 Product/Business Segment Overview

11.7.3 Financial Updates

11.7.4 Key Developments

11.8 Cherwell Software (U.S.)

11.8.1 Company Overview

11.8.2 Product/Business Segment Overview

11.8.3 Financial Updates

11.8.4 Key Developments

11.9 Citrix Systems (U.S.)

11.9.1 Company Overview

11.9.2 Product/Business Segment Overview

11.9.3 Financial Updates

11.9.4 Key Developments

11.10 Compuware (U.S.)

11.10.1 Company Overview

11.10.2 Product/Business Segment Overview

11.10.3 Financial Updates

11.10.4 Key Developments

11.11 EMC Corporation (U.S.)

11.11.1 Company Overview

11.11.2 Product/Business Segment Overview

11.11.3 Financial Updates

11.11.4 Key Developments

11.12 LANDESK Software (U.S.)

11.12.1 Company Overview

11.12.2 Product/Business Segment Overview

11.12.3 Financial Updates

11.12.4 Key Developments

11.13 ManageEngine (U.S.)

11.13.1 Company Overview

11.13.2 Product/Business Segment Overview

11.13.3 Financial Updates

11.13.4 Key Developments

11.14 ServiceNow, Inc. (U.S.)

11.14.1 Company Overview

11.14.2 Product/Business Segment Overview

11.14.3 Financial Updates

11.14.4 Key Developments

LIST OF TABLES

Table 1 Global IT Service Management Market: By Region, 2020-2027

Table 2 North America IT Service Management Market: By Country, 2020-2027

Table 3 Europe IT Service Management Market: By Country, 2020-2027

Table 4 Asia-Pacific IT Service Management Market: By Country, 2020-2027

Table 5 Rest of the World IT Service Management Market: By Country, 2020-2027

Table 6 Latin America IT Service Management Market: By Country, 2020-2027

Table 7 Global IT Service Management by Type Market: By Regions, 2020-2027

Table 8 North America IT Service Management by Type Market: By Country, 2020-2027

Table 9 Europe IT Service Management by Type Market: By Country, 2020-2027

Table10 Asia-Pacific IT Service Management by Type Market: By Country, 2020-2027

Table11 Middle East & Africa IT Service Management by Type Market: By Country, 2020-2027

Table12 Latin America IT Service Management by Type Market: By Country, 2020-2027

Table13 Global IT Service Management by Deployment Market: By Regions, 2020-2027

Table14 North America IT Service Management by Deployment Market: By Country, 2020-2027

Table15 Europe IT Service Management by Deployment Market: By Country, 2020-2027

Table16 Asia-Pacific IT Service Management by Deployment Market: By Country, 2020-2027

Table17 Rest of the World IT Service Management by Deployment Market: By Country, 2020-2027

Table18 Latin America IT Service Management by Deployment Market: By Country, 2020-2027

Table19 North America IT Service Management by Deployment Market: By Country, 2020-2027

Table20 Europe IT Service Management for Deployment Market: By Country, 2020-2027

Table21 Asia-Pacific IT Service Management for Deployment Market: By Country, 2020-2027

Table22 Rest of the World IT Service Management for Deployment Market: By Country, 2020-2027

Table23 Latin America IT Service Management for Deployment Market: By Country, 2020-2027

Table24 Global Type Market: By Region, 2020-2027

Table25 Global Deployment Market: By Region, 2020-2027

Table26 Global Deployment : By Region, 2020-2027

Table27 North America IT Service Management Market, By Country

Table28 North America IT Service Management Market, By Type

Table29 North America IT Service Management Market, By Deployment

Table30 North America IT Service Management Market, By End-User

Table31 Europe: IT Service Management Market, By Country

Table32 Europe: IT Service Management Market, By Type

Table33 Europe: IT Service Management Market, By Deployment

Table34 Europe: IT Service Management Market, By End-User

Table 35 Europe: IT Service Management Market, By Deployment

Table36 Asia-Pacific: IT Service Management Market, By Country

Table37 Asia-Pacific: IT Service Management Market, By Type

Table38 Asia-Pacific: IT Service Management Market, By Deployment

Table39 Asia-Pacific: IT Service Management Market, By End-User

Table40 Rest of the World : IT Service Management Market, By Country

Table41 Rest of the World :IT Service Management Market, By Type

Table42 Rest of the World :IT Service Management Market, By Deployment

Table43 Rest of the World: IT Service Management Market, By End-User

Table44 Latin America: IT Service Management Market, By Country

Table45 Latin America : IT Service Management Market, By Data Type

Table46 Latin America : IT Service Management Market, By Deployment

Table47 Latin America: IT Service Management Market, By End-User

LIST OF FIGURES

FIGURE 1 Global IT Service Management Market segmentation

FIGURE 2 Forecast Methodology

FIGURE 3 Five Forces Analysis of Global IT Service Management Market

FIGURE 4 Value Chain of Global IT Service Management Market

FIGURE 5 Share of Global IT Service Management Market in 2020, by country (in %)

FIGURE 6 Global IT Service Management Market, 2020-2027,

FIGURE 7 Sub segments of Type

FIGURE 8 Global IT Service Management Market size by Type, 2020

FIGURE 9 Share of Global IT Service Management Market by Type, 2020 TO 2027

FIGURE 10 Global IT Service Management Market size by Deployment, 2020

FIGURE 11 Share of Global IT Service Management Market by Deployment, 2020 TO 2027

FIGURE 12 Global IT Service Management Market size by End-User, 2020

FIGURE 13 Share of Global IT Service Management Market by End-User, 2020 TO 2027