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    India User Experience Research Software Market

    ID: MRFR/ICT/56356-HCR
    200 Pages
    Aarti Dhapte
    October 2025

    India User Experience Research Software Market Research Report By Type (Cloud, On-Premise) and By Application (Large Enterprises, SMEs) - Forecast to 2035

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    India User Experience Research Software Market Infographic
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    India User Experience Research Software Market Summary

    The India User Experience Research Software market is poised for substantial growth, expanding from 750 USD Million in 2024 to 2500 USD Million by 2035.

    Key Market Trends & Highlights

    India User Experience Research Software Key Trends and Highlights

    • The market is projected to grow at a compound annual growth rate of 11.57 percent from 2025 to 2035.
    • By 2035, the market valuation is expected to reach 2500 USD Million, indicating a robust upward trajectory.
    • In 2024, the market is valued at 750 USD Million, reflecting a strong foundation for future growth.
    • Growing adoption of digital transformation initiatives due to increased focus on customer-centric strategies is a major market driver.

    Market Size & Forecast

    2024 Market Size 750 (USD Million)
    2035 Market Size 2500 (USD Million)
    CAGR (2025 - 2035) 11.57%

    Major Players

    Reliance Industries Limited (IN), Tata Consultancy Services (IN), HDFC Bank Limited (IN), Infosys Limited (IN), ICICI Bank Limited (IN), Hindustan Unilever Limited (IN), State Bank of India (IN), Bharti Airtel Limited (IN), Wipro Limited (IN)

    India User Experience Research Software Market Trends

    The India User Experience Research Software Market is witnessing a significant growth driven by the increasing adoption of digital solutions across various sectors. With the rise of e-commerce, fintech, and online services, businesses are recognizing the importance of user experience in retaining customers. The growing number of internet users in India, supported by government initiatives like Digital India, is propelling the demand for advanced user experience research tools. 

    As organizations prioritize improving their digital interfaces, there's a noticeable shift toward investing in research software that helps in understanding user behavior and preferences.Opportunities in the Indian market are vast, especially as businesses begin to focus more on localized user experiences. As a diverse nation with numerous languages and cultures, tailoring user interfaces to meet regional needs presents a unique avenue for software developers. Additionally, small and medium enterprises (SMEs) are increasingly embracing UX research tools to compete with larger firms, thus creating a broader market base for software vendors. 

    Moreover, trends in recent times indicate a growing integration of artificial intelligence and machine learning within user experience research software. These technologies are enhancing data collection and analysis capabilities, allowing businesses to gain deeper insights into user interactions.The use of remote usability testing tools has also surged, driven by the rise of hybrid work environments following the COVID-19 pandemic. As organizations continue to adapt to changing consumer expectations and behaviors, the emphasis on user experience in India will only intensify, driving further innovations within the UX research software sector.

    Market Segment Insights

    India User Experience Research Software Market Segment Insights

    India User Experience Research Software Market Segment Insights

    User Experience Research Software Market Type Insights

    User Experience Research Software Market Type Insights

    The India User Experience Research Software Market has gained significant traction due to the increasing emphasis on user-centric design and data-driven decision-making across various industries. This market can be categorized primarily based on type, encompassing Cloud and On-Premise deployment models. The Cloud segment has been particularly influential, thanks to its flexibility, scalability, and ease of access, allowing organizations to conduct user experience research without heavy investments in hardware infrastructure.

    Additionally, the Cloud model supports remote collaboration, which is essential for multidisciplinary teams and geographically dispersed workforces in India, which has rapidly embraced digital transformation initiatives spurred by a vibrant tech ecosystem.

    On-Premise solutions, while facing stiff competition from Cloud offerings, still hold considerable relevance, especially among organizations that prioritize data security, customization, and compliance with stringent government regulations. These organizations choose On-Premise deployments to retain control over their sensitive data, aligning with the growing concern regarding data privacy. The importance of these deployment types fluctuates based on the sector. For instance, sectors such as finance and healthcare often lean towards On-Premise solutions due to regulatory constraints, while technology startups might gravitate towards Cloud services for their cost-effectiveness and agility. 

    Furthermore, the rising adoption of remote work in India has fueled the demand for user experience tools that promote collaboration, making Cloud solutions increasingly appealing due to their capabilities to offer real-time insights and updates. The ongoing digitalization in sectors like e-commerce and education significantly propels the uptake of such software, creating opportunities for market expansion in both deployment types. The India User Experience Research Software Market continues to evolve, showcasing a blend of innovative features tailored to local user preferences and global standards, ensuring a competitive edge aligned with the growing aspirations of businesses operating in India.

    Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

    User Experience Research Software Market Application Insights

    User Experience Research Software Market Application Insights

    The India User Experience Research Software Market showcases a robust potential in its Application segment, which is primarily divided into Large Enterprises and Small and Medium Enterprises (SMEs). Large Enterprises often leverage user experience research software to enhance product design and customer engagement, thereby leading to improved user satisfaction and retention. They emphasize comprehensive analysis and data-driven decision-making, which drives their significant investment in advanced user experience methodologies. Conversely, SMEs often prioritize cost-effective solutions that align with their unique needs while offering scalability as they grow.

    The increase in digital transformation initiatives across various industries in India has positioned SMEs to adopt user experience research practices to stay competitive in the market. Additionally, the rise of mobile internet usage and increasing consumer expectations regarding digital experiences are pivotal trends shaping the demand in this sector.

    This growing emphasis on user-centric strategies reflects the evolving landscape of customer preferences and highlights the importance of tailored solutions for diverse organizational sizes within the India User Experience Research Software Market.The continued focus on enhancing user experience makes this segment crucial for companies aiming to improve their market presence and overall customer satisfaction.

    Get more detailed insights about India User Experience Research Software Market Research Report- Forecast to 2035

    Key Players and Competitive Insights

    The India User Experience Research Software Market is rapidly evolving, with various companies competing to provide innovative solutions aimed at enhancing user research capabilities. In this dynamic landscape, organizations are striving to meet the growing demands for effective user-centered design and usability testing. As businesses across diverse sectors recognize the importance of meaningful insights into user behavior and preferences, the market is witnessing considerable investments in advanced technologies and tools that can streamline research processes.

    The competition is primarily characterized by a mix of established players and emerging startups, all contributing to a robust ecosystem that continuously seeks to improve the quality of user experience research.UserTesting has carved a distinct niche in the India User Experience Research Software Market with its comprehensive platform that enables organizations to gather user feedback efficiently. 

    The company’s strengths lie in its user-friendly interface and the ability to conduct remote usability tests that cover a broad spectrum of audiences. With an emphasis on real-time feedback, UserTesting ensures that clients can make data-driven decisions rapidly, thereby improving the product development lifecycle. Its presence in India is marked by a growing customer base across various industries, including e-commerce, finance, and technology. The company's focus on facilitating user engagement through diverse testing methods, such as live and recorded sessions, bolsters its position in the market, making it a preferred choice for businesses looking to enhance user experience.

    UsabilityHub operates effectively within the India User Experience Research Software Market, offering an array of tools designed to assist teams with design validation and user feedback collection. The company is notable for its key products that allow users to run tests such as preference tests, five-second tests, and click tests, providing valuable insights into user interactions and preferences. UsabilityHub has established a solid market presence in India, particularly among digital product teams looking for efficient ways to optimize their designs.

    The strengths of UsabilityHub include an intuitive platform that simplifies the feedback process and its scalable offerings tailored to different project sizes. Additionally, the company has strategically pursued partnerships and collaborations that enhance its service portfolio, allowing it to expand its reach and continuously innovate in response to the unique challenges faced by Indian businesses in user experience research.

    Key Companies in the India User Experience Research Software Market market include

    Industry Developments

    The India User Experience Research Software Market has witnessed significant developments, especially with the continuous growth of digital transformation in various sectors. UserTesting, a prominent player, has expanded its service offerings, allowing more organizations in India to leverage user insights effectively. UsabilityHub has gained traction among startups, enabling them to conduct usability tests quickly and efficiently. 

    June 2023 saw Microsoft enhance its UX research tools, integrating AI capabilities to improve user feedback analysis. Dovetail has also gained popularity for its collaborative research features tailored for Indian companies. Crazy Egg and Hotjar are increasingly adopted for heat mapping and user journey analysis among e-commerce businesses in India. In terms of company movements, there have been speculations about merger opportunities involving Qualtrics and Adobe, aiming to strengthen their competitive position in the Indian market. 

    The growth in user experience research tools reflects India's push towards becoming a digital hub, with the government promoting initiatives to support technology adoption in small and medium enterprises. Over the past few years, significant investments have been reported in UX research niches, with a marked increase in market valuation for major companies, indicating a thriving environment for innovation and user-centered design in India.

    Market Segmentation

    User Experience Research Software Market Type Outlook

    • Cloud
    • On-Premise

    User Experience Research Software Market Application Outlook

    • Large Enterprises
    • SMEs

    Report Scope

     
    Report Attribute/Metric Source: Details
    MARKET SIZE 2023 18.56(USD Million)
    MARKET SIZE 2024 30.3(USD Million)
    MARKET SIZE 2035 86.9(USD Million)
    COMPOUND ANNUAL GROWTH RATE (CAGR) 10.052% (2025 - 2035)
    REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    BASE YEAR 2024
    MARKET FORECAST PERIOD 2025 - 2035
    HISTORICAL DATA 2019 - 2024
    MARKET FORECAST UNITS USD Million
    KEY COMPANIES PROFILED UserTesting, UsabilityHub, Microsoft, Dovetail, Crazy Egg, Qualtrics, Userlytics, Optimal Workshop, Maze, SurveyMonkey, Adobe, Hotjar, Typeform, Lookback, Google
    SEGMENTS COVERED Type, Application
    KEY MARKET OPPORTUNITIES Rapid digital transformation demand, Increasing focus on customer satisfaction, Growth in e-commerce platforms, Rise of remote usability testing, Expanding mobile app development
    KEY MARKET DYNAMICS growing demand for user-centric design, increasing digital transformation initiatives, rise in remote usability testing, advancements in AI-driven analytics, need for real-time feedback solutions
    COUNTRIES COVERED India

    FAQs

    What is the projected market size of the India User Experience Research Software Market by 2024?

    The India User Experience Research Software Market is projected to be valued at 30.3 million USD by 2024.

    What is the expected CAGR for the India User Experience Research Software Market from 2025 to 2035?

    The expected CAGR for the India User Experience Research Software Market from 2025 to 2035 is 10.052%.

    What market value is anticipated for the India User Experience Research Software Market by 2035?

    By 2035, the India User Experience Research Software Market is anticipated to reach a value of 86.9 million USD.

    Which segment holds the largest market share within the India User Experience Research Software Market?

    Both the Cloud and On-Premise segments hold significant shares, with Cloud valued at 15.0 million USD and On-Premise at 15.3 million USD in 2024.

    What is the projected value of the Cloud segment in the India User Experience Research Software Market by 2035?

    The Cloud segment is projected to reach a value of 43.0 million USD by 2035.

    Which key players dominate the India User Experience Research Software Market?

    Major players in the market include UserTesting, UsabilityHub, Microsoft, and Adobe among others.

    What is the market size for the On-Premise segment in 2024?

    The On-Premise segment is valued at 15.3 million USD in the year 2024.

    What market growth rate can be expected for the India User Experience Research Software Market over the forecast period?

    The India User Experience Research Software Market is expected to grow significantly during the forecast period from 2025 to 2035.

    What is the estimated value of the On-Premise segment by 2035?

    The On-Premise segment is estimated to be valued at 43.9 million USD by 2035.

    What are some emerging trends in the India User Experience Research Software Market?

    Emerging trends in the market include increased adoption of cloud solutions and heightened focus on user-centered design.

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